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Chicago hotels near Merchandising Mart
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Best Chicago hotels near Merchandising Mart
Located in Lakeview, this hotel is 0.1 mi (0.1 km) from Wrigley Field, and within 9 mi (15 km) of Navy Pier and Chicago Theatre. Art Institute of Chicago and Willis Tower are also within 9 mi (15 km). Addison Station (Red Line) is only a 4-minute walk and Sheridan Station is 11 minutes.
Overall 9.3 Excellent
Based on 164 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
6.8
Pros: Beautifully designed hotel in a great location right across the street from Wrigley field. An unbelievable number of dining options packed into a 1 block space. You can’t beat the location and the prices around Christmas.
Cons: Everything about this hotel seems to be designed to separate Cubs fans from their money. The hotel part of this building really feels like an afterthought. Even though it’s been open less than a year, our junior suite was beat up. The door handle to the bathroom was falling off, the wand for the drapes was on the floor, and the TV worked intermittently. High parking prices in Chicago hotels are normal, but $53/night with no in-out is crazy. Also no refrigerator or coffee maker in the room, I suspect they’re trying to drive you to the bakery on the first floor.
Excellent
10.0
Pros: Extra friendly staff and location to Wrigley Field were the best parts of this hotel
Cons: Rather pricey, but the view is so fun!
This family-friendly Chicago hotel is located near the beach, within a 10-minute walk of State Street, House of Blues Chicago and Chicago Theatre. Chicago Riverwalk and Grant Park are also within 10 minutes. Grand Station (Red Line) is only a 4-minute walk and State Station is 6 minutes.
Overall 9.1 Excellent
Based on 908 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
8.6
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
Good
7.7
Pros: Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
Excellent
9.6
Pros: great accomodations and service
Excellent
10.0
Pros: Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.
Excellent
9.7
Pros: Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror!
Cons: The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
Excellent
10.0
Pros: Everything. Zero complaints
Cons: Service was boardline TOO GOOD if that is such a thing
Excellent
9.6
Pros: The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed.
Cons: The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
Excellent
10.0
Pros: This is a great hotel the atmosphere that employees everyone was great there
Located in The Loop, this luxury hotel is steps away from Chicago Riverwalk and Michigan Avenue. Grant Park and Chicago Theatre are also within 10 minutes. Clark-Lake Station is 7 minutes by foot and State Station is 8 minutes.
Overall 8.8 Excellent
Based on 1,453 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
1. Bathroom was drafty and chilly / room 1134 2. Bed had drafty window / room 1134 3. Placement and access to Nespresso was awkward and not fully equipped The lobby area on 2nd floor was lovely, location fantastic. I would return.
Excellent
10.0
Excellent
10.0
Pros: Attention to detail was spectacular, gave over and beyond service
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.
Excellent
9.1
Pros: Good
Cons: There should be a parking facility for the guest. I was paying almost the same amount for the parking what is was paying for my room.
Good
6.8
Cons: Staff were horrendously unhelpful on more than one occasion
Excellent
9.1
Pros: My go-to hotel for “stay-cations” in the city.
Excellent
10.0
Pros: The rooftop bar is amazing...during the winter, however, the lounge is enclosed and not much to talk about. Our room had a gorgeous view of the river, the bed was comfortable, linens were great, and the big tv was like being in bed at a movie theatre. The workout facility was very cool, like a trip to the future. Great stay, we would do it again for sure.
Excellent
8.2
Pros: Bed was super comfy; lay out was nice. I enjoyed the location. Felt very fancy with great views
Cons: We checked in early and dropped off our bags, no problem. Then we got the notification that our room and digital key was ready, so we made our way back. When we tried to get our bags, no one was there to talk to so we had to go to the front desk and they were going to send them up. We went upstairs with our digital key ready and it didn't work. We had to go back to the front desk, only to have the staff not believe us that it didn't work. They gave us a regular key and we went back upstairs. I had wanted to freshen up but the bags had not arrived. We waited about half an hour but ended up going back to the front desk to remind them to send the bags up. After that, the stay was fine until I was over charged for the room and had to call the hotel to get the correct charges.
Excellent
10.0
Pros: Loved the customer service from front desk to rooftop bar staff. I keep going back to hotel even though I live in the city.
Excellent
9.7
Pros: Clean, great location, friendly and professional staff. Love coming here to take a break. I can often find a pretty decent rate considering the location.
Good
7.1
Pros: Modern, relatively new, comfortable room except for shower head. Nice staff but had to wait on my room way past the 4p check-in time. Staff gave me water and premium internet because I had to wait so long for room.
Cons: I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.
Excellent
8.2
Pros: Location and friendly staff
Cons: Bar, location and staff
Excellent
10.0
Pros: Exceptional customer service training, great rooms, super location
Excellent
10.0
Pros: Everything was perfect. Amazing views of the river. Only open a month.
Excellent
8.5
Pros: Rooftop bar and restaurant were excellent with must-see views. Spacious room with a great shower, nespresso machine, and a very comfortable bed.
Cons: Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.
Excellent
10.0
Pros: My son and I had a great stay at London House! It is located perfectly and is within walking distance or a short Uber ride of Navy Pier, Millenium Park, OTC. The hotel was clean, comfortable, and staff was friendly!
Cons: We tried to eat at the hotel restaurant to avoid going out in a storm. The restaurant is more of a bar setting and the menu is not family friendly. Needless to say we braved the storm, got soaked! Great memory! Lots of good places to eat around the hotel.
Excellent
8.0
Pros: Location, design, service.
Cons: Soundproofing could be better, for something so new, too many items weren't working.
Excellent
10.0
Pros: Location and nightlife
Good
6.8
Pros: Location was great.
Cons: We went to this hotel so we could have access to the rooftop lounge. They made it very hard for everyone by saying that it’s Booked all year but if you come and wait in a ridiculous line for a few hours you will get in. Are you booked or not? Another thing was the shower water that took very long to get hot.
Excellent
10.0
Pros: The city is amazing and being able to come back to a great place to rest makes a big difference between a good trip and an awesome trip. The staff was incredibly polite, and the customer service at this place is above and beyond.
Excellent
10.0
Really beautiful, well kept hotel in the heart of the city. Staff was great. Room was a nice size.
Excellent
10.0
Great location, impeccable rooms, good service. This is my favorite hotel in Chicago now.
Good
6.5
Cons: Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.
Excellent
9.1
Pros: The fact that I was offered a room upgrade for approximately $100 in totally (all 3 nights combine) and great views.
Cons: The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.
Excellent
9.7
Pros: Love, love, love this hotel. Fantastic location. Professional and very friendly staff. Clean, modern rooms. Absolutely love it.
Cons: Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.
Located in Near North Side, this luxury hotel is steps away from Northwestern Memorial Hospital and Michigan Avenue. Water Tower Place and Chicago Water Tower are also within 5 minutes. Chicago Station (Red Line) is 7 minutes by foot and Grand Station (Red Line) is 7 minutes.
Overall 8.7 Excellent
Based on 974 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Excellent
9.1
Excellent
8.0
Excellent
9.7
Excellent
9.7
Okay
4.5
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Pros: My husband and I recently stayed at the Omni with are 1 year old twins. The staff was more than accommodating. Everything from gift bags for the girls to bringing up a microwave and refrigerator. We will be back!
Good
6.8
Pros: Location is great. Staff helpful.
Good
6.8
Pros: Concierge, door men excellent.
Cons: Paying for with fi? Really...at these prices? Terrible. $10.00 to use 15 min. Had no idea. Showed up on statement. Housekeeping fine first night but 2nd night left our duvets on floor and when we called to report they actually asked what we would like them to do about it. After telling them we wanted some new duvets a maid came and complied. Next day we returned to find all of our pillows with shams gone...not a functional problem since we still had pillows to sleep on but since they are part of the decor we weren't sure what that was all about. They were on the bed when we left that morning. Overall the room was quiet but I think we could do better next time. Hotel being renovated so maybe the reno rooms will blow you away...ours did not. Other than housekeeping staff the rest of staff was helpful but could have been more accommodating when we missed a night of our reservation due to being snowed in at airport in philly and unable to get there. If they couldn't refund a night of our pre paid room we thought we might have recd a complimentary night in future. They told us to ask price line about that but price line pushed it back to them...
Excellent
10.0
Pros: Beautiful hotel, great location. Very pleased with our stay. And very close to the red line.
Excellent
10.0
Pros: I have been a Marriott guy for some time and had the opportunity to stay at an Omni Hotel in Dallas and decided to give it another try in Chicago because my Dallas experience was so good. They are a true class act!
Cons: Nothing!
Excellent
10.0
Pros: My wife and I got a special price which included parking (worth $72!). We had to stay one night downtown and chose the hotel for the convenience and value. We were grateful to be surprised by excellent staff, excellent facilities and excellent service. We would go back in a heartbeat. Location is exceptional for anything downtown, especially Michigan Ave and holiday shopping.
Cons: Nothing.
Excellent
10.0
Pros: Rooms and room service were great - good pool and hot tub for families
Cons: It was pretty stellar
Excellent
8.0
Pros: Location
Cons: Front desk staff could be friendlier
Excellent
10.0
Cons: Paying $40 or $72/night parking was ridiculous
Excellent
10.0
Pros: Location, personnel, accommodations. Welcoming and relaxing.
Mediocre
3.7
Pros: Valet person was very nice
Cons: Room was dirty. Had corn nuts and used tissues on floor. We heard the entire conversations of the room next door and we knew hey could hear us so we couldn’t be ourselves.
Excellent
10.0
Pros: Really enjoyed the stay here, very comfortable and a great location for the price. I needed to make a last minute update to stay a few more nights as my travel was cancelled due to weather. The employees were extremely helpful in letting me keep the same room and at the same rate.
Cons: Stayed on the same floor as the pool, so some noisy kids were expected
Located in River North, this hotel is steps away from House of Blues Chicago and State Street. Chicago Riverwalk and Chicago Theatre are also within 10 minutes. Grand Station (Red Line) is only a 4-minute walk and Merchandise Mart Station is 5 minutes.
Overall 8.5 Excellent
Based on 1,202 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: We loved pretty much everything. It was quiet, clean, and the employees were wonderful.
Cons: Nothing. Except no vending machines for beverages. But a seven-eleven right around the corner so that worked.
Excellent
10.0
Pros: I was pleasantly surprised about our stay. We travel a lot and typically stay at places we are familiar with. However, this place was perfect! Location, staff, room.....everything was great! We will definitely stay here again when we return to Chicago. I think the most impressive part was the great staff. They understand customer service and they were on their game at all times!
Excellent
10.0
Pros: The view was beautiful
Cons: Nothing
Excellent
10.0
Pros: There was nothing I would change during our stay. It was perfect and the front desk person named Robert was very helpful too! Thank you.
Excellent
9.1
Pros: We loved the breakfast on every floor! The rooms were nicely decorated and very clean. The location was perfect!!
Cons: While we were okay with "no view", we didn't care for others looking into our windows. We had to keep our blinds closed the entire time. Sheers would be nice to still have the light but still have piece of mind about privacy. Perhaps next time we will ask for a view!!
Excellent
10.0
Pros: Good breakfast, great location, modern, very clean, all around great!
Excellent
9.4
Pros: It was a great stay for our girls weekend! Clean rooms, good breakfast, free happy hour, very friendly staff!
Cons: Unfortunately, our car was towed during the valet check in. That was a bit of a hassle.
Excellent
10.0
Pros: Excellent location and decent breakfast with good coffee. Good shopping on the north and south side of the river. Within walking distance of the Willis Tower, the John Hancock building and Millennium Park. Excellent dual headed shower and clean bathroom. Good soap, body wash, shampoo and conditioner. Bed was comfortable with good pillows. Window shades kept the room dark for the late sleepers. Friendly and welcoming staff. Complimentary drinks on the 6th floor every evening between 5 and 7 pm (wine and beer). The Double Cross Lounge was also open between breakfast and the evening reception if you were waiting for your room to be cleaned. Good WiFi.
Okay
5.9
Loved the location and the staff. However, for the beds they had a plain duvet with no cover. In place of a duvet cover they put a plain sheet below and on top of the duvet which obviously never stayed in place. We have stayed in much nicer hotels for the same price. Not worth the price that we paid.
Excellent
8.2
Pros: Location
Cons: The check in desks aren't the best, it gets congested and it's loud. The evening reception is nice however I received one coin for one drink?! I saw many others with many coins for drinks.
Excellent
9.7
Pros: Comfortable, clean and great location. Some of the rooms are a bit smaller than others. Newly remodeled since changing to name to Kinzie.
Cons: Breakfast could be better. It's basically just juice, coffee and danish. They used to have toast and bagels when it was the Amalfi which I preferred. Prices have really gone up over the years. We have been staying at this location for a number of years (a few visits per year).
Excellent
10.0
Pros: We were very happy with the Kinzie Hotel. The location was very convenient for the Oriental Theater, as well as for dinner locations afterward. We appreciated the continental breakfast provided on each floor. We found the room very spacious, clean, and comfortable. We especially appreciated the friendly staff and we look forward to staying here again.
Excellent
9.1
Pros: Nice property, good location, professional staff
Excellent
8.5
Pros: We liked how breakfast was available on every floor, the location (pretty central to our interests), the price was good and there was relatively inexpensive parking next door.
Cons: View from the room was basically an alley and parking lot, not the best view in Chicago by any means. Breakfast ends a little early. Free drinks at the "lounge" was a great surprise but the lounge itself is a bizarre little room.
Excellent
9.7
Pros: Great beds, healthy breakfast options, helpful staff, perfect location. Skip the stuffy formality and enjoy the attention to convenience.
Cons: Having the staff sitting behind a desk seemed a little odd. Eye level would be nice.
Excellent
10.0
Pros: We loved everything about the Kinzie. Great room, super clean, friendly staff. Wouldn't change a thing.
Good
6.2
Pros: Location
Cons: Not at all what I've experienced from a four star hotel. The rooms weren't very big or nice. And the attendants at the lobby were sitting down, which I found odd. I would never rate this a four star hotel, I found it akin to Aloft hotels. I also bought this room for a friend's birthday, and they said they don't do anything special for birthdays. I've stayed at 3 star hotels that send up champagne on birthdays.
Excellent
10.0
Pros: Enjoyed our stay at the Kinzie. Loved the continental breakfast on our floor every morning, as well as the spread provided during happy hour. Within 5 minute walk of 3 L train stations. Would definitely stay here again!!
Excellent
9.3
Pros: Free continental breakfast was a nice perk - served on each floor. Room was well-furnished with a window bench, nice-sized (36") TV, and USB outlets. Lobby staff gave good recommendations and directions.
Cons: USB outlets caused some issues with phones, and in-room dining is ridiculously expensive.
Excellent
8.5
Pros: The location was great! It was trendy and clean and comfortable. Love the free continental breakfast on each floor. We also got two free drink tokens for a happy hour they host - which was a nice pre-dinner drink for us! They were also able to accommodate us last minute for an early check-in which was super helpful.
Cons: Everything was a little small (hotel room, lobby, etc). It was modern and boutique-like, but I wouldn't consider it a luxury hotel.
Excellent
10.0
Pros: The loaction is great and the staff is excellant. The room was very clean and the breakfast in the morning was a great addition. For someone wanting to explore the city the location is great, very centrally located and you can easily access public transportation to see all the sites.
Located in The Loop, this hotel is steps away from Chicago Riverwalk and Michigan Avenue. Grant Park and Chicago Theatre are also within 10 minutes. Clark-Lake Station is 7 minutes by foot and State Station is 8 minutes.
Overall 8.4 Excellent
Based on 3,459 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Okay
5.7
Pros: Location
Cons: Smallest room I've ever seen. Valet parking outrageously expensive.
Excellent
8.0
Pros: Location. Nice view. Nice acomodations. Fun place. Good value
Cons: Not much i didnt like. Nice view of the Chicago river but would be better if window was cleaner.
Good
6.0
Pros: Chicago is a beautiful city. The River Hotel couldn't have been located any better. Our view was ok nothing great because we were in the 2nd floor. The hotel staff was very nice. And the marble stair case was gorgeous. I liked that they had complimentary bottled water. That's help whenever you walking continuously around the city.
Cons: I had issues about several things that may not matter to some people but it bothered me. I asked twice for a sleeping mask and the first night they're were out said they'll get some in the next day. On the next day I asked again and they already have them out.?.? I feel they should have notated I requested one the first day and then have it ready the next. The bed linens leave something to be desired. They use a flat sheet for the bottom sheet which kept coming undone. The comforter wasn't big enough for the bed. It continuously kept falling off so in the middle of the night I had to get up and cover my wife back up. The room was for the most part clean. However I drop something and when I looked under the bed I saw individual skittles covered in dust :-/. And the restaurant... We tried to eat and drink there but the service was terrible. Took 20 mins to get menus and a water. I guess they're understaffed? But we left before ordering anything due to the service. The overal stay wasn't terrible. I would stay there again but I would never pay full price for it.
Good
6.3
Pros: The River Hotel is very conveniently located and has a nice restaurant downstairs that has a nice beverage selection and even deep dish Chicago pizza (along with a diverse selection of salads, pasta, and meat dishes). The A/C was great and the mattress was comfortable. We were able to check in an hour and a half early, which was very nice.
Cons: The room was tiny - literally the same size as many of the hotel rooms we stayed in in Japan. The toiletries and furnishings were the bare minimum - don't forget to bring the bar of soap to the shower if you want to use it there instead of at the sink! Finally, the elevator situation is terrible. Multiple times, we had to wait well over 10 minutes for an elevator to get to our room. Be sure to budget in extra time if you're on a schedule!
Good
6.0
Pros: Location is perfect. Rooms are tiny, with no wasted space and good views. Lobby non-existent, but 2nd floor desk/relax space makes up for that.
Cons: They have no lot, no arrangement with a local lot, and only one valet on staff as best I could tell. This guy would disappear for up to 20-30 min, or flat out say it will be 20+ min before I can get your car. All that, for $55 per trip. Don't drive, or plan to find a distant garage if you want to pay less than $50-70 per night parking. Atop the valet-delay, they only had one elevator servicing floors 11-30s, and every trip up or down took at least 10 min of waiting (don't leave anything behind!) and every trip in the elevator was packed body to body.
Excellent
10.0
Pros: Incredible views of the river and downtown. Walking distance to Navy Pier, Willis Tower and lots of other great restaurants and fun places. Staff was very helpful, have a son in a wheel chair and they went out of their way to help. Great Italian/pizza restaurant in lobby. Historic style building with very clean modern rooms.
Excellent
10.0
Pros: Room very clean and cozy. Excellent location for downtown. Great value for the money.
Cons: It was difficult to locate and find initally when we were driving and trying to checkin.
Okay
5.4
Pros: Central downtown location, good restaurant, nice service
Cons: Needs a good cleaning and update, grungy.
Good
7.1
Pros: The hotel is centrally located and the staff was accommodative. Just be aware the rooms are tiny
Okay
4.5
Pros: Good location
Cons: My king bed was actually a king box spring with two twin mattresses. Who does that? The seam is right in the middle of your back.
Okay
5.7
Cons: The elevator service was terrible. We would often wait over 20 minutes to catch the elevator during the day, and the stairs were not practical when you're staying in the 28th floor.
Good
7.6
Pros: Great location, very good restaurant in the hotel.
Cons: Have to wait along time for elevator, then it broke down along with the coffee machine.
Located in The Loop, this romantic hotel is within a 5-minute walk of Michigan Avenue and Chicago Theatre. Chicago Riverwalk and House of Blues Chicago are also within 10 minutes. State Station and Randolph-Wabash Station are within a 5-minute walk.
Overall 8.4 Excellent
Based on 2,097 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.1
Cons: The elevator took very long. Waited over 15 for one to come.
Excellent
8.0
Excellent
8.0
Excellent
9.1
Excellent
8.8
Excellent
10.0
Excellent
9.7
Excellent
8.0
Excellent
8.5
Excellent
9.7
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Pros: Everything
Cons: Too much noise next door
Excellent
10.0
Pros: .
Cons: .
Excellent
8.0
Cons: Right by elevator
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
9.1
Excellent
9.7
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
10.0
Good
7.6
Excellent
8.5
Okay
5.3
Excellent
8.5
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Good
7.7
Excellent
8.0
Located in River North, this romantic hotel is steps away from Chinese Consulate and State Street. Water Tower Place and Michigan Avenue are also within 10 minutes. Chicago Station (Red Line) and Grand Station (Red Line) are within a 5-minute walk.
Overall 8.3 Excellent
Based on 2,430 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
8.8
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Love the rooms and the views!
Excellent
10.0
Pros: It was very quaint yet modern. Peaceful yet fun!
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
9.3
Excellent
10.0
Excellent
10.0
Excellent
8.8
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.0
Excellent
9.0
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
10.0
Excellent
9.4
Excellent
9.7
Good
6.8
Excellent
9.7
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
8.5
Excellent
8.0
Good
6.8
Excellent
10.0
Excellent
10.0
Pros: The staff were so helpful and friendly. They took really good care of us. I would definitely stay here again.
Okay
5.1
Pros: Clean(when you can get them to clean the room), friendly staff(except when it comes to parking), mini-bar and snacks very reasonably priced with full bottles of wine as options, very cool and trendy night club on the roof, great location,
Cons: - no room service - no movie purchase options - by 4-5pm I had to ask ever day to have room cleaned - Valet parking is $50 per night but if u walk to the lot they park your car at they only charge $30. Plus, all surrounding lots, less than a block away, charge between $25-30. When I brought up how they are overcharging for parking I was told to download an app and search for cheaper parking in the area....what service.....- shower had a glass wall that overlooked the room so anyone in your room can see you in the shower or on the toilet. there is a curtain but it barely covers the glass and it's on the room side meaning the person in the shower doesn't control the curtain. - shower glass wall leaked into the room. The carpet between the bed and the shower was soaked for my entire stay
Located in The Loop, this eco-friendly hotel is steps away from Chicago Riverwalk and Michigan Avenue Bridge. Grant Park and Chicago Theatre are also within 10 minutes. State Station is 9 minutes by foot and Randolph-Wabash Station is 9 minutes.
Overall 8.3 Excellent
Based on 2,222 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.0
Cons: The hallway smelled very musty.
Excellent
10.0
Cons: I enjoyed my stay. No recommendations for improvement T this time
Excellent
9.4
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
9.4
Pros: Closeness to shopping and wonderful restaurant's
Excellent
10.0
Excellent
9.0
Pros: Everything was well managed
Cons: The elevators! Take so long.
Good
7.3
Pros: beds were comfy
Cons: no free wi fi in rooms
Okay
5.3
Pros: Restrooms
Cons: Airport feeling
Excellent
10.0
Pros: Everything
Excellent
9.4
Cons: No compliants
Excellent
10.0
Excellent
9.1
Excellent
8.0
Excellent
9.4
Excellent
10.0
Excellent
8.0
Good
6.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
8.0
Excellent
9.3
Excellent
8.0
Excellent
8.5
Located in The Loop, this luxury hotel is within a 5-minute walk of Chicago Riverwalk and Michigan Avenue. Grant Park and Aon Center are also within 10 minutes. Millennium Station is 10 minutes by foot and State Station is 11 minutes.
Overall 8.2 Excellent
Based on 749 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Pros: Everyt
Mediocre
2.0
Cons: I didnt even stay at your hotel.
Excellent
10.0
Pros: the bed
Okay
5.6
Pros: The bed was nice.
Cons: I had to have the air fixed twice while there. They were not very quick to assist.
Good
6.2
Excellent
8.0
Excellent
10.0
Excellent
8.2
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
9.1
Cons: The cleaning crew rearranged our stuff.
Mediocre
3.1
Cons: Less than expectation
Excellent
9.1
Pros: Corner PREMIER rooms had unbeatable views of the river, downtown and the lake.
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Okay
4.6
Excellent
9.6
Pros: Friendly, convenient, clean, well organized, professional
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.2
Excellent
8.2
Excellent
10.0
Excellent
8.0
Excellent
9.0
Excellent
10.0
Good
7.4
Good
7.7
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
9.7
Okay
4.2
Excellent
9.4
Excellent
10.0
Excellent
8.8
Excellent
10.0
Located in River North, this luxury hotel is within a 10-minute walk of State Street, Michigan Avenue, and Northwestern Memorial Hospital. Chicago Riverwalk and House of Blues Chicago are also within 15 minutes. Chicago Station (Brown Line) is 6 minutes by foot and Chicago Station (Red Line) is 6 minutes.
Overall 8.1 Excellent
Based on 639 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.6
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Okay
5.1
Excellent
9.3
Excellent
8.0
Okay
5.7
Excellent
10.0
Excellent
8.0
Excellent
10.0
Pros: Had a great experience overall. The staff at the front desk, restaurant and main door were all very attentive and courteous. My room was very quiet as requested it. It was located on the 15th floor and it was impeccable. Unfortunately I didn't have the time to check out and enjoy the gym and the lounge on the 4th floor. I was very pleased and would highly recommend anyone to stay at the Godfrey Hotel.
Okay
5.4
Pros: Location and amenities
Cons: Room was either directly above or below the in house nightclub. I may as well gone to the club, because that's how loud it was until 2AM. Upon calling front desk the only alternative was an offer of earplugs.
Excellent
9.7
Pros: Great location and staff. Feels like a high class hotel.
Cons: One of the 2 elevators was out of service. So the one was always busy. Especially with always stopping at the the Club/Lounge on one of the floors.
Excellent
9.1
Cons: There were some technical issue w the room. They are upgrading things to blue tooth control. But they were very receptive and helped when things didn’t work
Excellent
8.0
Pros: The staff was pleasant at check in and breakfast. The room was comfortable and well appointed. I appreciated the full size hair dryer which I'm finding to be a luxury lately.
Cons: The bar was a very young hip LOUD crowd. My group felt very out of place trying to get a drink there with some coworkers and we had to leave early because of it. Coming back to the hotel after dinner there was a wait to get on the elevator between all the loud groups going up to the bar.
Excellent
9.1
Pros: Exactly the amenity level that you want to pay for. Great, though not extensive, onsite amenities (gym, spa), and a GREAT restaurant/bar. I was passing through on business for one night and I had a couple of small plates and was really amazed. I'd definitely come back just to eat here, but the room was clean and well appointed too.
Cons: At 44, I have to try pretty damn hard to be hip enough to chill at the ultra-cool bar at this place. I leave it to others to judge whether I was successful or not.
Excellent
8.8
Pros: Excellent customer service!
Cons: Bathroom could use a pocket door.
Good
6.5
Cons: Is this a swingers hotel? Lots of people walking around in their underwear in the hallway. Desk said this is typical.
Mediocre
3.6
Cons: The front desk hung up on me 3 times and my girlfriend twice, the comforter had black mold. So overall this place is ghetto
Mediocre
2.0
Pros: It was cancelled and I never got my money back
Cons: I’m still waiting for kayak to give me my refund
Excellent
10.0
Pros: I have heard there is some noise Weds to Saturday late nights but I was there on a Monday night. I guess there is a nightclub. That still probably wouldn't bother me. It's a really nice hotel and if you are going for a night out in the city this is a perfect place.
Excellent
9.7
Pros: Great service, BCBG, not expensive and they have a great bar on the 4th.
Cons: They don't have recycle bins in rooms... Euhhhh... #2015
Located in River North, this hotel is within a 10-minute walk of Chinese Consulate, Holy Name Cathedral and Northwestern Memorial Hospital. Museum of Contemporary Art and Water Tower Place are also within 15 minutes. Grand Station (Red Line) is only a 2-minute walk and Chicago Station (Red Line) is 6 minutes.
Overall 7.9 Good
Based on 2,548 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
2.0
Cons: Being as I did not have a credit card I was NOT allowed to check in and my mother paid for it on line and is now being told she can not get a refund
Excellent
8.5
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Good
7.4
Excellent
9.7
Excellent
8.0
Excellent
8.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
9.7
Excellent
9.7
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
8.8
Pros: Location is perfect. Down town close to all transportation. Price was reasonable. Staff was very pleasant and accommodating.
Cons: Window in room didn’t open and no air circulation.
Excellent
10.0
Pros: Got a bunk for $25 per night in an amazing location. Bunks had privacy screens and outlets inside and really weren't anywhere as bad as you might think. Will definitely be coming back here!!
Excellent
10.0
Pros: Perfect Location, good value.
Cons: Sometimes had to wait 3+ mins on the elevator(s).
Excellent
8.5
Pros: location
Cons: room size
Excellent
9.1
Pros: The hotel was very clean and in a good location
Cons: They need better security. I stayed in a four person dorm and one of the guys in the dorm brought his girlfriend over to sleep in his top bunk bed so there was five people in the room. Then they started having sex while I was getting ready to sleep. I quickly got up and left the room for like 20 mins hoping that when I got back they would be done but they were still going at it and in fact was getting louder, so loud I could hear them from outside the room. I got annoyed because it was like 11pm and I had to get up really early the next day so I just went in the room, got my bags and went down stairs and asked the front desk to switch rooms. They were really nice and quickly changed me to a different dorm. The rest of my stay was really nice.
Excellent
10.0
Pros: Dorm was very clean. Bathroom is inside the dorm room. Very nice place centrally located
Good
6.5
Pros: Staff was sympathetic and helpful. The location and both the restaurant and cafe in the lobby were awesome.
Cons: They were having a lot of maintenance issues during our stay. Pipes broke in the rooms next to us so the fire escape doors were open. Our heating/cooling system didn't work in our room and the best they could do was give us a fan and some drink tickets. The icing on the cake was being harassed by two bros in the elevator.
Excellent
9.4
Pros: Best bed! Very comfortable
Excellent
8.0
Pros: Great location - within walking distance of many attractions, like The House of Blue, Chicago Riverwalk, Magnificent Mile, and eateries. Also conveniently located for public transportation - within one block of the "L" System and close to many bus lines. Trendy - not your conventional décor. The tiles in the shower set it apart from molded walls in many hotels. Argan line of toiletries provided. Fitness Center - small but adequately equipped. Activities - we took advantage of the architectural tour which was informative. There were other interesting activities we would have joined but we didn't have the time.
Cons: Our room was tight. The queen bed pretty much took up the whole space. Not a lot of surface on which to put things. Small closet had only two hangers. My husband did not find the bed comfortable - the mattress was relatively thin and on a platform (instead of box spring).
Excellent
10.0
Pros: I stayed in the dorm and it was so spacious ! I like that there is bathroom in the room! Cozy place and checkin was so organized.
Good
7.4
Pros: great location, very funky bar and set up on first floor, clean spaces and a fun experience with lots of young travelers visiting chicago so it has a great international feel to it. almost like a high end youth hostel in a way
Cons: got quite a bit of an attitude with first reception at desk... but next morning, a different person at front desk was terrific. free breakfast doesn't really include many options
Excellent
10.0
Pros: That it's close to everything ,and a gteat naborhood
Cons: Not enuf towels
Excellent
10.0
Pros: Booked a private room, instead of one of the shared rooms. Small, and I mean very small room, but I booked for the location. Room was clean, comfortable bed. Great entertainment downstairs in the lobby with a great bar. Good location for night life.
Excellent
9.7
Pros: NEARLY EVERYTHING
Cons: The bed was a little wonky
Excellent
10.0
Pros: Very cool place. Lounge / bar area is like hanging out with your friends in your living room except the Freehand's lounge is better than your living room and the people are cooler than your friends!
Excellent
10.0
Pros: Everything
Cons: nothing!
Excellent
8.2
Pros: Quirky hotel located within close proximity to the heart of Chicago. Laid back comfortable feel to the hotel with an eclectics mix of guests. Vibrant, comfortable, energetic bar located in the back of the lobby. Will definitely stay here again.
Cons: Room was a bit small but that's the level we chose.
Excellent
10.0
Pros: The nicest hostel (I'm hesitant to even use this word) I've ever stayed in.
Excellent
10.0
Pros: Exactly what I needed for my purpose: a nice, clean room to stay at a reasonable price in a good location. Highly recommended!
Cons: Never got to try the breakfast (which is included) because the lines were too long. Maybe consider extending the time or adding more servers?
Excellent
10.0
Pros: The Freehand is a place that my fiance and I visit at least once annual (anniversary) and we decided to come back again! Always a pleasant stay, really nice staff, and lovely decor and overall vibe. LOVE the Freehand!
Excellent
9.1
Pros: Cool vibe incl. the bar.
Excellent
10.0
Pros: Staff is friendly and down to earth. Quickly respond to your needs. Lots of world travelers stay here. Ask for the cocoa puff old fashioned at the bar. It's awesome.
Excellent
10.0
Pros: Lounge area was amazing. The quality of the rooms was top notch.
Cons: Room was a bit small.
Excellent
8.2
Pros: I liked the scenery and for the price it was really good! Made new friends due to the room sharing
Cons: Not a lot of privacy when sharing the room. But overall I didn know it was a shared rooms area! I enjoyed my stay and the people I was rooming with!
Excellent
9.7
Pros: The atmosphere at Freehand was excellent. Everything from the decor to the staff was super welcoming. I would stay there again.
Cons: The only downside we’re the rooms were a little small. I don’t mind small rooms but with two people it made it a little difficult to navigate around.
Located in The Loop, this spa hotel is within a 5-minute walk of Art Institute of Chicago and Millennium Park. Chicago Theatre and Willis Tower are also within 15 minutes. Monroe Station (Red Line) is only a 2-minute walk and Monroe Station (Blue Line) is 2 minutes.
Overall 7.9 Good
Based on 1,078 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.7
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
9.7
Excellent
10.0
Excellent
9.7
Okay
4.2
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
7.7
Excellent
10.0
Okay
5.4
Good
7.7
Excellent
8.0
Excellent
8.0
Okay
5.4
Excellent
8.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.5
Okay
4.8
Cons: Old rooms with unreliable HVAC systems. AC stuck at 65*F and had a freezing stay. Guest hotline a joke. Service engineer nice but basically told me at 10pm that the room would take hours to earm up to 70 degrees.
Excellent
10.0
Good
6.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Good
6.5
Excellent
8.0
Excellent
8.0
Excellent
8.0
Excellent
9.3
This family-friendly Chicago hotel is located in the historical district, just steps away from Aon Center and Grant Park. Chicago Riverwalk and Michigan Avenue are also within 5 minutes. Randolph-Wabash Station is 8 minutes by foot and State Station is 8 minutes.
Overall 7.7 Good
Based on 222 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.7
Excellent
8.8
Excellent
9.1
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Pros: Atmosphere, and the view was fantastic!!
Cons: Thin sheets, no blankets.
Excellent
10.0
Pros: I will be a Fairmont customer for life. Anytime I am to stay in a hotel, I will be looking to see if there is a Fairmont location available. The staff is always accommodating and VERY polite. I cannot praise them enough. Even the representatives on the phone were extremely helpful. I thank those that assisted in my experience with the most sincere gratitude I can express.
Cons: I cannot say anything unkind about this hotel. I notice that some reviewers have stated things like the ceiling is water-stained and there's some damage to this or that. Honestly, I just told the service desk about there being a slight water stain on the ceiling in the bathroom. Other than that I didn't have any issues, and this is my second time staying at this hotel. Really though, are you staying in a hotel because you want the entire room to look brand new? Please redirect yourself to a room in another hotel that costs around 3 times the price of what the Fairmont's rates are. I assure you, for the price offered for the rooms in this hotel, you will not find a better experience.
Okay
5.4
Pros: Location - very convenient. One of those hotels that tries to make money on every little extra.
Cons: Cockroaches on the 26th floor where our room was. Reported it to the front desk - they didn't sound surprised at all.
Excellent
10.0
Pros: We loved the special lounge to relax in. It was like having our own kitchen and living room.
Cons: Everything was great.
Excellent
10.0
Pros: Love the Concierge floor. The benefit of having access to free breakfast, appetizers and computer access all worth the price. The exclusivity was nice as you can relax in a setting with a view and feeling of being in a private club. The location was in the middle of everything and not on the main street very quiet and safe feeling.
Excellent
9.4
Pros: The room was very comfortable and the hotel staff was fabulous. Really enjoyed our stay.
Good
6.8
Cons: The hotel failed to follow my president profile and didn't provide non scented products nor my workout clothes.
Excellent
10.0
Pros: All staff memebers are very friendly, in gererall, great service.
Excellent
9.3
Pros: Every staff memeber was AMAZING and friendly and helpful. Was very impressed with the customer service.
Cons: Pillows were a bit hard.
Excellent
10.0
Pros: Breakfast was average, nothing special, bed was comfortable
Cons: As a early riser,would have enjoyed in room coffee machine
Excellent
8.5
Pros: The parking garage is located right next door and was very easy to access. No need to spend money on valet parking, unless you don't like carrying your luggage. Parking next door was 1/2 the cost. (About $35 per day). Safe area. Great location!
Cons: No free WiFi in rooms. In order to use free WiFi, you had to go to the lobby. Pricey stay for no internet access in room.
Mediocre
3.9
This was a huge disappointment for a 4-star hotel. The only positives were location and friendly staff. The hotel itself is not better than a Best Western (maybe worse). Our room had broken lights and tiles but at least was clean. We had requested a king bed for our 10th anniversary and were given 2 tiny double beds that were very uncomfortable. The decor was outdated. We asked to switch rooms but were told they were full. People refused to comply with the mask mandate and were not stopped. Others were having BYOB parties in the lobby. It honestly was far from the experience I had been hoping from and I will not be returning.
Okay
4.2
Pros: I don't recomend for people who go in a group of people!
Cons: I went there with 3 more friends. They gave us a room with only 1 bed. CAN YOU SLEEP 4 people in 1 bed? Or do you prefer to sleep in a couch? That's what they said; "sorry, but that's what is available" WHO PAYS A DAMN EXPENSIVE ROOM TO SLEEP IN A COUCH?
Excellent
8.0
Pros: We went for St. Paddy's so we weren't in the room much and really didn't care about the broken phones and TV, but for a nice hotel, that seems less than what was expected. That being said, I would stay again.
Excellent
10.0
Pros: I honestly felt like I stole from them for getting my room that cheap! It's a truly 5 star place it's close to everything you could want to do downtown! The staff is very friendly and amazing! The rooms are very nice and pretty big!
Excellent
10.0
Pros: I chose Fairmont Chicago, Millennium Park because of its location and good reputation. After my stay at the hotel I am glad that I made a right choice. When I was checking into the hotel there was some confusion about my reservation. I reserved two rooms but the hotel reservation system showed only one room under my name. After I presented my two hotel reservation vouchers and email communication the front desk manager quickly gave me two rooms without unnecessary delay (the room types were exactly what I requested when I made my reservation). The hotel front desk manager and staff were very courteous while they were trying to sort it out. I and my family had a great stay there. It's location and free room wi-fi connection were excellent.
Excellent
8.2
Pros: Location and staff very nice and helpful Nice breakfast in Concierge area Health club 24 hour access and well equipment
Cons: Attention to detail lacking in some areas. No ice in bucket a small example Valet check in took quite a while No restroom available in fitness area unless spa is open Hard to find if drive in lower are( GPS) not working in that area
Excellent
8.6
Pros: The view of Lake Michigan, the room was nice, the staff was friendly
Cons: A pool would have been nice :)
Excellent
8.0
Pros: Great views, great rooms, great staff, wonderful stay.
Cons: Pricey room service
Good
7.7
Pros: Friendly staff Convenient location Cleanliness
Cons: Shower lacks decent pressure Room A/C wouldn't cool properly
Excellent
10.0
Pros: Comfort, location, environment, customer service
Cons: N/A
Good
6.5
Pros: Beds were comfy. Good location.
Cons: Outlets were damages, ceilings stained from water/heat, carpets torn in restaurant. It desperately needs a refresh
Excellent
10.0
Pros: Extremely comfortable bed and pillows. Great food and drinks in Gold Lounge.
Good
6.0
Pros: Good location, easy accessible
Cons: Staff on check in was less than friendly . Bare bones. When asked for extra pillows as a blanket they didn’t have any
Excellent
10.0
Pros: The staff was incredibly kind
Cons: Bathroom wasn't immaculate
Excellent
8.2
Pros: Location was good, food was good in restaurant.
Cons: Food service closed basically at 11 - even room service! This seems crazy for a location like this.
Excellent
8.0
Pros: I loved the service, they were speedy and polite. Food was amazing, expensive but very food. Hotel over all was beautiful and clean. I felt more comfortable at this hotel than any other hotel I've ever stayed in and that says a lot coming from a germ a phob.
Excellent
9.1
Pros: Good value, good location
Cons: Parking high $70 a day, room service cart left in hallway for almost full day. Wireless cost high $16 per day,
Okay
4.0
Pros: Good access to Chicago attractions
Cons: #1 WAY TOO EXPENSIVE. Room price was average to low for area. But restaurant was mediocre and priced straight insulting, $29 for a buffet with no omelette bar, no fresh Oj, nothing fresh. Worst buffet for the money ever. #2. No snacks on floors and $5 for 20 Pringles potato chips. No snack food in area especially late night. Room service slow and speedy. #3. $70 for parking. No validation or discount for hotel customers, across the street its $35 also borderline insulting
Located in Near North Side, this romantic hotel is steps away from 900 North Michigan Shops, Water Tower Place and Michigan Avenue. John Hancock Center and State Street are also within 5 minutes. Chicago Station (Red Line) is 6 minutes by foot and Clark-Division Station is 11 minutes.
Overall 7.6 Good
Based on 1,709 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.1
Pros: Online check in.
Cons: My online check in preferences were not followed. TV didn't work.
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Okay
5.4
Excellent
10.0
Excellent
10.0
Pros: Nothing to improve
Excellent
8.0
Excellent
10.0
Pros: The Chinese restaurant downstairs called Mel's was excellent and affordable. Also nice to and channels.
Excellent
10.0
Pros: Located in the heart of Gold Coast, close to great food and shopping. Best value....
Excellent
9.4
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
8.0
Excellent
8.2
Excellent
8.8
Excellent
8.0
Excellent
9.4
Cons: I liked everything about it
Excellent
10.0
Excellent
9.4
Excellent
9.6
Good
7.4
Excellent
10.0
Pros: Great spot for seeing a play at Broadway playhouse and eating Francesca!! Loved it!
Cons: I have no recommendations. Everything i needed was there!!
Excellent
10.0
Pros: The service was superior.
Excellent
10.0
Excellent
8.0
Excellent
9.1
Excellent
8.5
Excellent
8.0
Excellent
10.0
Excellent
9.7
Excellent
8.0
Good
7.4
Excellent
9.6
Okay
5.6
Excellent
10.0
Excellent
8.0
Excellent
8.0
Mediocre
3.1
Excellent
9.1
Excellent
8.0
Excellent
10.0
Good
6.0
Excellent
8.8
Located in The Loop, this hotel is steps away from Columbia College Chicago, Museum of Contemporary Photography and Auditorium Building and Theatre. Fine Arts Building and Buckingham Fountain are also within 5 minutes. Harrison Station and Chicago Van Buren Street Station are within a 5-minute walk.
Overall 7.4 Good
Based on 4,469 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5.4
Excellent
10.0
Pros: Loved the high ceilings and architecture!
Okay
5.9
Excellent
9.7
Excellent
8.0
Okay
4.0
Cons: Way past it's prime...
Excellent
10.0
Pros: Everything was wonderful!! I loved all the history
Okay
4.0
Excellent
8.5
Okay
5.4
Good
6.8
Mediocre
2.0
Excellent
10.0
Good
7.1
Excellent
8.8
Excellent
8.0
Excellent
8.0
Good
7.7
Excellent
10.0
Excellent
9.1
Excellent
8.0
Mediocre
2.0
Excellent
8.2
Excellent
10.0
Pros: The atmosphere the service
Excellent
9.4
Pros: The valet/bellhop service was fantastic! Very helpful and kind!
Excellent
8.2
Excellent
8.0
Excellent
8.0
Excellent
8.0
Okay
5.1
Mediocre
3.7
Excellent
8.2
Good
6.8
Excellent
10.0
Good
6.0
Excellent
8.2
Excellent
8.0
Excellent
10.0
Excellent
10.0
Okay
5.7
Excellent
8.8
Excellent
10.0
Pros: Is a good place
Excellent
8.5
Pros: Classic character
Cons: Tv was fuzzy
Okay
4.0
Excellent
8.0
Good
6.5
Excellent
9.7
Okay
4.2
Good
7.1
Good
6.0
Pros: Nothing
Cons: Bad heater and the place looks old
This family-friendly Chicago hotel is located in the entertainment district, just steps away from Northwestern Memorial Hospital and Michigan Avenue. Water Tower Place and Chicago Water Tower are also within 5 minutes. Chicago Station (Red Line) is 6 minutes by foot and Grand Station (Red Line) is 8 minutes.
Overall 7.3 Good
Based on 3,516 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Beautiful
Good
7.9
Excellent
9.7
Excellent
10.0
Good
6.8
Excellent
10.0
Good
7.1
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
8.0
Okay
4.0
Pros: Clean with nice shower.
Cons: Small, no fridge, microwave, coffee maker, anything. Expect to pay for everything extra.
Excellent
9.4
Pros: Close to Northwestern, VERY friendly and helpful. Old fashioned luxury.
Excellent
8.0
Excellent
8.8
Good
7.1
Excellent
8.8
Good
6.0
Excellent
9.4
Excellent
8.8
Excellent
8.2
Excellent
8.2
Good
7.4
Cons: The filter in the ceiling heater was disgusting and looks like it was last cleaned in 1942. Just wondering how our lungs look.
Excellent
10.0
Excellent
9.7
Excellent
9.3
Excellent
8.0
Good
6.2
Excellent
10.0
Excellent
8.8
Mediocre
3.6
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
10.0
Excellent
8.0
Excellent
8.3
Okay
5.4
Excellent
8.5
Okay
4.5
Excellent
9.4
Excellent
9.7
Excellent
9.7
Excellent
8.0
Excellent
10.0
Excellent
8.5
Good
7.4
Excellent
8.0
Excellent
8.2
Located in Near North Side, this romantic hotel is steps away from Broadway Playhouse and John Hancock Center. Water Tower Place and Ann and Robert H. Lurie Children's Hospital are also within 5 minutes. Chicago Station (Red Line) is 10 minutes by foot and Clark-Division Station is 15 minutes.
Overall 5.5 Okay
Based on 14 reviews
All
- All
- Couples
Excellent
10.0
Excellent
9.4
Pros: Really wonderful employees that made us feel welcomed and comfortable. They were very accommodating and polite.
Excellent
10.0
Pros: Very clean and accommodating. Would stay there again.
Excellent
9.4
Okay
4.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The robes.
Excellent
10.0
Pros: Every thing is good
Excellent
8.3
Excellent
9.6
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
7.6
Excellent
8.8
Pros: Location was excellent. My son and I were there for a quick trip. We could walk pretty much everywhere. The room was spacious and clean. The staff was more then accommodating. I would stay there again.
Cons: Small elevators. They are so small that they can only accommodate a couple of people is they had luggage. Sometimes had to wait a while to get an elevator.
Good
6.5
Pros: All of the rooms are suites. There is a bar on property. Location is really convenient.
Cons: No early check in. Rooms are dated (especially bathrooms) and need updating. No coffee or breakfast options unless you want to buy something from the donut shop the lease lobby space to.
Mediocre
2.0
Pros: That the hotel had a price that wasn't much more than the price I thought I had using Kayak
Cons: The hotel didn't have my reservation. I called Orbits. They said I had been notified. I didn't think I had been. I couldn't find the email they referenced. I also got an email from Kayak confirming my stay the day before so I wouldn't have even thought to look for a cancellation email. My wife and kids were waiting in the car for a long time. The kids were crabby. Orbits was not helpful. They said there was nothing they could do. They gave me an email address to contact with my concerns. I was in the middle of Chicago without access to a computer.
Excellent
8.0
Pros: Location! Comfortable rooms. Rooftop bar is a nice place to hang out (aside from pricey drinks).
Cons: Small elevator. The bathroom layout was weird, the shower stall was only half covered by glass, and the other half completely open. This combined with the shower head placement meant that the bathroom was completely soaked after anyone showered.
Excellent
9.0
Pros: Spacious suite, excellent staff, polished appearance, good wifi connectivity
Cons: Lack of a business center (not really a "business hotel")
Good
6.5
Pros: Location is nice as it's just off of Michigan Ave..Beds are comfortable.. Great that Glazed and Infused is in the lobby....some rooms have nice views...We found it charming on the first visit....
Cons: This was our second visit...and things seemed to have slipped a bit. No early check-in available( 3 couples ahead of asked and were told no as well)...reserved a double room, was first given a SMALL king...corrected the error, but not happily ...only 2 bath towels... rooms getting a bit worn...Worst of all, The Drum Bar ( which we were looking forward to spending time a money in) had NO air-conditioning and no DJ( as promised)... disgruntled employees couldn't have moved slower... sadly, will not stay here again.
Excellent
8.2
Pros: The location was excellent! The property was clean and the lobby renovated and nice. The Windows opened which was great because the room got very hot at night. The bed was comfortable and the rooms were modern and recently renovated
Cons: The room was incredibly small; the building only has one heating system and my room remained hot, so I was unable to adjust the temperature, which made sleeping extremely uncomfortable; there are no tubs, only showers; I had to walk up 3 flights of stairs to find a working ice machine; and the elevators are tiny and very slow. Also, the outer room door needs to be repainted
Excellent
10.0
Pros: Great location and value...staff was fantastic, reacted to every need we had with a positive attitude and were very timely.
Cons: nothing...we don't spend a lot of time in a hotel when we travel...met our needs perfectly
Excellent
9.1
Pros: Great location just off the Magnificent Mile easy to get to just with everything you might need to downtown.
Cons: When was nice but needed a few small maintenance items repaired other than that it was a great place to stay.
Excellent
10.0
Pros: The rooms are larger than any other room I’ve stayed in in Chicago. Beautiful bathroom and perfect location.
Excellent
10.0
Pros: Very nice updates to room and bathroom. Comfortable bedding, drumBAR on the 18th floor, and great location.
Cons: Room was extremely hot and the temp could not be adjusted. The room was also very small but worked for our 1 night stay.
Okay
4.0
Cons: When we got there they said they were sold out and gave us a room with one bed for 3 people...they upgraded us to a suite but still only one bed and one of us had to sleep on horrible sofa bed. Then the battery in the security system of the door died so we had to ask for master key to get in and out of our room! They fixed it the next day but we were leaving anyway. We won't stay there again!!!! Bellman were very sweet! Dwayne is awesome!
Excellent
8.0
Pros: The location is excellent for whatever activity of interest in downtown Chicago. Attentive and courtesy staff
Excellent
8.0
Pros: large bathroom, lots of hot water, good water pressure, lots of towels (just me in a double), adequate counter space room was clean, quiet, comfortable bed, slept well :-) housekeeping did a terrific job staff was friendly and helpful basically it was hit and miss as there were some who just wanted you to go away and leave them alone!
Cons: dim lighting, could have been brighter or had more lights no complementary bottled water stain on carpet, wall patch work done in bathroom; neither of these bothered me but may for someone else staff was useless basically it was hit and miss as there were some who had a positive attitude and would go out of their way to help you!
Good
7.4
Pros: Room was spacious enough for 4 to sleep. Very clean and modern looking.
Cons: Toilet constantly ran and leaked the whole weekend. Would not flush well as a result and the staff showed zero interest in fixing it. Elevator was European small.
Mediocre
2.0
Cons: This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.
Good
6.0
Pros: Great location with a nice hotel design. The drum bar and the bakery were nice perks.
Cons: Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.
Excellent
8.8
Cons: Elevator was an issue. Very small for the size hotel.
Good
7.7
Pros: Very clean. Microwave and fridge nice to have. Close to shopping and navy pier
Cons: Self park was really valet parking down the street.
Good
6.2
Pros: The air conditioning was blowing hot air rather than cool air. Very hard to sleep and noisy dice we had to open windows just I keep from suffocating in the heat. Room service was expensive and terrible.
Mediocre
2.0
Pros: Can't say a thing.
Cons: I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.
Okay
5.1
Pros: No room service! Best thing is the vintage facade and location right off Michigan Ave
Cons: Service was lacking in total. Basic room service and maintenance would have changed everything. Gnats filled the bathroom!
Excellent
8.2
Pros: Hotel was clean and staff was exceptionally friendly. Doorman was extremely helpful. Donut shop downstairs was delicious and convenient. The location was decent if you're willing to walk about a mile to anything you'd like to see.
Cons: Room was a little small and elevator was extremely small preventing us from getting our stroller in if anyone else was in the elevator.
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