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Chicago hotels near Merchandising Mart
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Best Chicago hotels near Merchandising Mart
This family-friendly Chicago hotel is located near the beach, within a 10-minute walk of State Street, House of Blues Chicago and Chicago Theatre. Chicago Riverwalk and Grant Park are also within 10 minutes. Grand Station (Red Line) is only a 4-minute walk and State Station is 6 minutes.
Overall 9.3 Excellent
Based on 1,383 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.6
Excellent
10.0
Excellent
9.1
Excellent
10.0
Pros: Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
Excellent
9.6
Pros: great accomodations and service
Excellent
10.0
Pros: Everything. Zero complaints
Cons: Service was boardline TOO GOOD if that is such a thing
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Good
7.7
Pros: Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
Excellent
10.0
Pros: Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.
Excellent
9.6
Pros: The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed.
Cons: The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
Excellent
10.0
Pros: This is a great hotel the atmosphere that employees everyone was great there
Excellent
9.7
Pros: Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror!
Cons: The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
Located in Lakeview, this hotel is 0.1 mi (0.1 km) from Wrigley Field, and within 9 mi (15 km) of Navy Pier and Chicago Theatre. Art Institute of Chicago and Willis Tower are also within 9 mi (15 km). Addison Station (Red Line) is only a 4-minute walk and Sheridan Station is 11 minutes.
Overall 9.1 Excellent
Based on 149 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Pros: Extra friendly staff and location to Wrigley Field were the best parts of this hotel
Cons: Rather pricey, but the view is so fun!
Good
6.8
Pros: Beautifully designed hotel in a great location right across the street from Wrigley field. An unbelievable number of dining options packed into a 1 block space. You can’t beat the location and the prices around Christmas.
Cons: Everything about this hotel seems to be designed to separate Cubs fans from their money. The hotel part of this building really feels like an afterthought. Even though it’s been open less than a year, our junior suite was beat up. The door handle to the bathroom was falling off, the wand for the drapes was on the floor, and the TV worked intermittently. High parking prices in Chicago hotels are normal, but $53/night with no in-out is crazy. Also no refrigerator or coffee maker in the room, I suspect they’re trying to drive you to the bakery on the first floor.
Our unique and recently renovated hotel designed by French architect Jean-Paul Viguier is a 32-floor prism of glass featuring stunning views of Lake Michigan and the Chicago skyline.
Overall 8.9 Excellent
Based on 2,250 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Cons: Rooms too small
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Pros: Clean, great location, spacious room, free WiFi, nice restaurant and bar, helpful doormen, robes and slippers and separate tub and shower. Lanvin toiletries too. Appreciated that housekeeping checked in with us and brought extra towels/robe for our son.
Excellent
8.8
Pros: The French ambiance.
Cons: A bit expensive.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: beautiful hotel
Cons: bed was too soft
Excellent
10.0
Cons: Nothing. I thought everything was perfect
Excellent
10.0
Pros: Decoration and restaurant
Excellent
8.6
Pros: Decor was beautiful
Cons: Breakfast was over priced and not that good.
Excellent
10.0
Excellent
9.1
Pros: Great service (friendly and attractive receptionist), great location and overall very nice.
Cons: No spa or sauna on the premises. No light in the shower and overall the facilities were less luxurious than other locations (specifically Sofitel Athens), though it was still very nice. Strange decorations for the holidays in the lobby...
Excellent
9.4
Pros: Room was nicely appointed and very functional
Excellent
8.8
Pros: Great location, great value for the price.
Cons: Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.
Excellent
10.0
Pros: Loved the style, convenience and exceptional service.
Okay
5.1
Pros: The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street.
Cons: The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.
Excellent
10.0
Pros: The decor is always beautiful and the staff is always friendly and helpful. Its one of my favorite hotels.
Excellent
8.5
Pros: I would have preferred a discount on the Parking for staying in the hotel.
Excellent
9.6
Pros: I liked the sofitel before because it had this amazing smell wafting through the entire building especially in the lobby that I loved so much my friend found out what they were using and turns out they were using a scent from a French perfumery which made the whole feeling even more glamorous than it was already. My friend ended up gifting me a candle from the very same perfumery that was the exact scent of the Sofitel Chicago location!
Cons: The scent was missing from the hotel, this was the main thing I was looking forward to and was very disappointed in that there was no luxurious scent to go with a luxurious hotel.
Excellent
9.7
Pros: Large rooms and bathrooms. Plenty of fast elevators. Great location for the north end of the Magnificent Mile.
Cons: More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.
Excellent
10.0
Pros: Another great Sofitel property. The facility, food, etc., all top-notch. And staff could not be nicer ....
Excellent
8.2
Cons: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.
Excellent
10.0
Pros: So close to Michigan Ave, very clean, a large room for downtown Chicago, and helpful staff. Probably wouldn't be kid-friendly but great when you want a break from the kids.
Excellent
10.0
Pros: Great spot. Conveniently located. Pleased overall with the property.
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Pros: Great atmosphere! Chic, hip and fashionable hotel that focused on bring art into its theme. Parisian inspired hotel.
Cons: Valet parking was too expensive, $60 plus dollars a day.
Excellent
8.5
Pros: Great location, beautiful room and good staff.
Cons: Except for my wife losing her nose ring and no thin sheets were available; our stay was outstanding.
Excellent
9.7
Pros: Bed was super comfy. Views were amazing. Overall feel was very modern.
Cons: Temperature control was a bit dicey; had to get up in the middle of the night because no matter what we set the thermostat to, it went absolutely boiling once we were asleep. Hair dryer didn't work (so I'm told).
Excellent
10.0
Pros: Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.
Excellent
10.0
Pros: High-end; great location, staff and food. A classy choice.
Excellent
10.0
Pros: From a previous stay (which was not up to their normal standards) we were noted in the computer and given a room upgrade. Definitely an emphasis on service!
Cons: nothing
Excellent
9.7
Cons: Many hidden charges, especially for room service, it costs a fortune. Other than that, great stay, friendly staff, good food, exactly what’s expected for a 5-star hotel
Excellent
10.0
Pros: The location was perfect! Convenient to shopping, restaurants, and nightlife. The size was intimate but with nice public areas to enjoy a snack or cocktail by the fire. The elevators were close to the door and fast and easy in/out access.
Cons: Absolutely nothing! Wonderful hotel for a romantic weekend!!
Excellent
9.4
Pros: Unbeknownst to me, the concierge worked with my parents to surprise us with a dessert cart and champaign for my and my girlfriend's birthdays. I've stayed at this hotel on three other occasions. I love how centrally located the hotel is.
Excellent
10.0
Pros: we were traveling with our toddler. the hotel crib came with complimentary johnson & johnson toiletries and a stuffed bear. the room was clean, comfortable and spacious enough to be tolerable with a toddler in the same room. the bathroom was spacious, in excellent condition and well-appointed. we were on a high floor and had a great view of the city.
Cons: it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.
Excellent
10.0
Pros: The hotel and its location were beautiful, and the staff was extremely nice and helpful. The price was great, and we had an excellent stay!
Cons: That we eventually had to leave. Everything was wonderful!
Excellent
9.7
Pros: Very sophisticated luxury hotel. I loved the service and the French flair. My room was immaculate and the bathroom had more than adequate space for my toiletries.
Cons: The front desk is a bit difficult to get to, but the check in process was smooth. I had a a bit of difficult getting a bellman to collect my bags from storage though I was first in line. Not really a good hotel for children.
Located in The Loop, this luxury hotel is steps away from Chicago Riverwalk and Michigan Avenue. Grant Park and Chicago Theatre are also within 10 minutes. Clark-Lake Station is 7 minutes by foot and State Station is 8 minutes.
Overall 8.9 Excellent
Based on 1,699 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: My son and I had a great stay at London House! It is located perfectly and is within walking distance or a short Uber ride of Navy Pier, Millenium Park, OTC. The hotel was clean, comfortable, and staff was friendly!
Cons: We tried to eat at the hotel restaurant to avoid going out in a storm. The restaurant is more of a bar setting and the menu is not family friendly. Needless to say we braved the storm, got soaked! Great memory! Lots of good places to eat around the hotel.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
8.2
Pros: Bed was super comfy; lay out was nice. I enjoyed the location. Felt very fancy with great views
Cons: We checked in early and dropped off our bags, no problem. Then we got the notification that our room and digital key was ready, so we made our way back. When we tried to get our bags, no one was there to talk to so we had to go to the front desk and they were going to send them up. We went upstairs with our digital key ready and it didn't work. We had to go back to the front desk, only to have the staff not believe us that it didn't work. They gave us a regular key and we went back upstairs. I had wanted to freshen up but the bags had not arrived. We waited about half an hour but ended up going back to the front desk to remind them to send the bags up. After that, the stay was fine until I was over charged for the room and had to call the hotel to get the correct charges.
Excellent
9.7
Pros: Clean, great location, friendly and professional staff. Love coming here to take a break. I can often find a pretty decent rate considering the location.
Excellent
8.2
Pros: Location and friendly staff
Cons: Bar, location and staff
Excellent
9.7
Pros: Love, love, love this hotel. Fantastic location. Professional and very friendly staff. Clean, modern rooms. Absolutely love it.
Cons: Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.
Excellent
10.0
Pros: Loved the customer service from front desk to rooftop bar staff. I keep going back to hotel even though I live in the city.
Excellent
10.0
Excellent
10.0
Pros: Exceptional customer service training, great rooms, super location
Excellent
8.5
Pros: Rooftop bar and restaurant were excellent with must-see views. Spacious room with a great shower, nespresso machine, and a very comfortable bed.
Cons: Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.
Excellent
9.1
Pros: Good
Cons: There should be a parking facility for the guest. I was paying almost the same amount for the parking what is was paying for my room.
Good
7.1
Pros: Modern, relatively new, comfortable room except for shower head. Nice staff but had to wait on my room way past the 4p check-in time. Staff gave me water and premium internet because I had to wait so long for room.
Cons: I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.
Excellent
10.0
Excellent
10.0
Pros: Attention to detail was spectacular, gave over and beyond service
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The city is amazing and being able to come back to a great place to rest makes a big difference between a good trip and an awesome trip. The staff was incredibly polite, and the customer service at this place is above and beyond.
Excellent
10.0
Pros: Everything was perfect. Amazing views of the river. Only open a month.
Good
6.8
Cons: Staff were horrendously unhelpful on more than one occasion
Excellent
9.1
Pros: My go-to hotel for “stay-cations” in the city.
Good
6.5
Cons: Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.
Excellent
10.0
Pros: Location and nightlife
Excellent
8.0
Pros: Location, design, service.
Cons: Soundproofing could be better, for something so new, too many items weren't working.
Excellent
9.1
Pros: The fact that I was offered a room upgrade for approximately $100 in totally (all 3 nights combine) and great views.
Cons: The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.
Excellent
10.0
Pros: The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.
Good
6.8
Pros: Location was great.
Cons: We went to this hotel so we could have access to the rooftop lounge. They made it very hard for everyone by saying that it’s Booked all year but if you come and wait in a ridiculous line for a few hours you will get in. Are you booked or not? Another thing was the shower water that took very long to get hot.
Excellent
10.0
Pros: The rooftop bar is amazing...during the winter, however, the lounge is enclosed and not much to talk about. Our room had a gorgeous view of the river, the bed was comfortable, linens were great, and the big tv was like being in bed at a movie theatre. The workout facility was very cool, like a trip to the future. Great stay, we would do it again for sure.
Located in River North, this hotel is steps away from House of Blues Chicago and State Street. Chicago Riverwalk and Chicago Theatre are also within 10 minutes. Grand Station (Red Line) is only a 4-minute walk and Merchandise Mart Station is 5 minutes.
Overall 8.8 Excellent
Based on 1,910 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
7.7
Excellent
10.0
Pros: We loved everything about the Kinzie. Great room, super clean, friendly staff. Wouldn't change a thing.
Excellent
9.7
Pros: Great beds, healthy breakfast options, helpful staff, perfect location. Skip the stuffy formality and enjoy the attention to convenience.
Cons: Having the staff sitting behind a desk seemed a little odd. Eye level would be nice.
Excellent
10.0
Pros: The loaction is great and the staff is excellant. The room was very clean and the breakfast in the morning was a great addition. For someone wanting to explore the city the location is great, very centrally located and you can easily access public transportation to see all the sites.
Excellent
10.0
Pros: There was nothing I would change during our stay. It was perfect and the front desk person named Robert was very helpful too! Thank you.
Excellent
10.0
Excellent
9.1
Pros: Nice property, good location, professional staff
Excellent
10.0
Pros: Good breakfast, great location, modern, very clean, all around great!
Excellent
10.0
Pros: I was pleasantly surprised about our stay. We travel a lot and typically stay at places we are familiar with. However, this place was perfect! Location, staff, room.....everything was great! We will definitely stay here again when we return to Chicago. I think the most impressive part was the great staff. They understand customer service and they were on their game at all times!
Good
6.2
Pros: Location
Cons: Not at all what I've experienced from a four star hotel. The rooms weren't very big or nice. And the attendants at the lobby were sitting down, which I found odd. I would never rate this a four star hotel, I found it akin to Aloft hotels. I also bought this room for a friend's birthday, and they said they don't do anything special for birthdays. I've stayed at 3 star hotels that send up champagne on birthdays.
Excellent
10.0
Pros: Enjoyed our stay at the Kinzie. Loved the continental breakfast on our floor every morning, as well as the spread provided during happy hour. Within 5 minute walk of 3 L train stations. Would definitely stay here again!!
Excellent
8.5
Pros: We liked how breakfast was available on every floor, the location (pretty central to our interests), the price was good and there was relatively inexpensive parking next door.
Cons: View from the room was basically an alley and parking lot, not the best view in Chicago by any means. Breakfast ends a little early. Free drinks at the "lounge" was a great surprise but the lounge itself is a bizarre little room.
Excellent
9.4
Pros: It was a great stay for our girls weekend! Clean rooms, good breakfast, free happy hour, very friendly staff!
Cons: Unfortunately, our car was towed during the valet check in. That was a bit of a hassle.
Excellent
10.0
Pros: We loved pretty much everything. It was quiet, clean, and the employees were wonderful.
Cons: Nothing. Except no vending machines for beverages. But a seven-eleven right around the corner so that worked.
Excellent
10.0
Excellent
10.0
Pros: The view was beautiful
Cons: Nothing
Excellent
8.2
Pros: Location
Cons: The check in desks aren't the best, it gets congested and it's loud. The evening reception is nice however I received one coin for one drink?! I saw many others with many coins for drinks.
Excellent
10.0
Pros: Excellent location and decent breakfast with good coffee. Good shopping on the north and south side of the river. Within walking distance of the Willis Tower, the John Hancock building and Millennium Park. Excellent dual headed shower and clean bathroom. Good soap, body wash, shampoo and conditioner. Bed was comfortable with good pillows. Window shades kept the room dark for the late sleepers. Friendly and welcoming staff. Complimentary drinks on the 6th floor every evening between 5 and 7 pm (wine and beer). The Double Cross Lounge was also open between breakfast and the evening reception if you were waiting for your room to be cleaned. Good WiFi.
Excellent
8.5
Pros: The location was great! It was trendy and clean and comfortable. Love the free continental breakfast on each floor. We also got two free drink tokens for a happy hour they host - which was a nice pre-dinner drink for us! They were also able to accommodate us last minute for an early check-in which was super helpful.
Cons: Everything was a little small (hotel room, lobby, etc). It was modern and boutique-like, but I wouldn't consider it a luxury hotel.
Excellent
9.7
Pros: Comfortable, clean and great location. Some of the rooms are a bit smaller than others. Newly remodeled since changing to name to Kinzie.
Cons: Breakfast could be better. It's basically just juice, coffee and danish. They used to have toast and bagels when it was the Amalfi which I preferred. Prices have really gone up over the years. We have been staying at this location for a number of years (a few visits per year).
Excellent
9.1
Pros: We loved the breakfast on every floor! The rooms were nicely decorated and very clean. The location was perfect!!
Cons: While we were okay with "no view", we didn't care for others looking into our windows. We had to keep our blinds closed the entire time. Sheers would be nice to still have the light but still have piece of mind about privacy. Perhaps next time we will ask for a view!!
Excellent
9.3
Pros: Free continental breakfast was a nice perk - served on each floor. Room was well-furnished with a window bench, nice-sized (36") TV, and USB outlets. Lobby staff gave good recommendations and directions.
Cons: USB outlets caused some issues with phones, and in-room dining is ridiculously expensive.
Excellent
10.0
Pros: We were very happy with the Kinzie Hotel. The location was very convenient for the Oriental Theater, as well as for dinner locations afterward. We appreciated the continental breakfast provided on each floor. We found the room very spacious, clean, and comfortable. We especially appreciated the friendly staff and we look forward to staying here again.
Located in Near North Side, this luxury hotel is steps away from Northwestern Memorial Hospital and Michigan Avenue. Water Tower Place and Chicago Water Tower are also within 5 minutes. Chicago Station (Red Line) is 7 minutes by foot and Grand Station (Red Line) is 7 minutes.
Overall 8.8 Excellent
Based on 925 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
9.1
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.4
Excellent
9.7
Okay
4.5
Excellent
10.0
Cons: Paying $40 or $72/night parking was ridiculous
Excellent
10.0
Pros: Really enjoyed the stay here, very comfortable and a great location for the price. I needed to make a last minute update to stay a few more nights as my travel was cancelled due to weather. The employees were extremely helpful in letting me keep the same room and at the same rate.
Cons: Stayed on the same floor as the pool, so some noisy kids were expected
Mediocre
3.7
Pros: Valet person was very nice
Cons: Room was dirty. Had corn nuts and used tissues on floor. We heard the entire conversations of the room next door and we knew hey could hear us so we couldn’t be ourselves.
Excellent
8.0
Pros: Location
Cons: Front desk staff could be friendlier
Excellent
10.0
Pros: Location, personnel, accommodations. Welcoming and relaxing.
Excellent
10.0
Pros: My husband and I recently stayed at the Omni with are 1 year old twins. The staff was more than accommodating. Everything from gift bags for the girls to bringing up a microwave and refrigerator. We will be back!
Good
6.8
Pros: Concierge, door men excellent.
Cons: Paying for with fi? Really...at these prices? Terrible. $10.00 to use 15 min. Had no idea. Showed up on statement. Housekeeping fine first night but 2nd night left our duvets on floor and when we called to report they actually asked what we would like them to do about it. After telling them we wanted some new duvets a maid came and complied. Next day we returned to find all of our pillows with shams gone...not a functional problem since we still had pillows to sleep on but since they are part of the decor we weren't sure what that was all about. They were on the bed when we left that morning. Overall the room was quiet but I think we could do better next time. Hotel being renovated so maybe the reno rooms will blow you away...ours did not. Other than housekeeping staff the rest of staff was helpful but could have been more accommodating when we missed a night of our reservation due to being snowed in at airport in philly and unable to get there. If they couldn't refund a night of our pre paid room we thought we might have recd a complimentary night in future. They told us to ask price line about that but price line pushed it back to them...
Excellent
10.0
Pros: Beautiful hotel, great location. Very pleased with our stay. And very close to the red line.
Good
6.8
Pros: Location is great. Staff helpful.
Excellent
10.0
Pros: Rooms and room service were great - good pool and hot tub for families
Cons: It was pretty stellar
Excellent
10.0
Pros: My wife and I got a special price which included parking (worth $72!). We had to stay one night downtown and chose the hotel for the convenience and value. We were grateful to be surprised by excellent staff, excellent facilities and excellent service. We would go back in a heartbeat. Location is exceptional for anything downtown, especially Michigan Ave and holiday shopping.
Cons: Nothing.
Excellent
10.0
Pros: I have been a Marriott guy for some time and had the opportunity to stay at an Omni Hotel in Dallas and decided to give it another try in Chicago because my Dallas experience was so good. They are a true class act!
Cons: Nothing!
Located in The Loop, this eco-friendly hotel is steps away from Chicago Riverwalk and Michigan Avenue Bridge. Grant Park and Chicago Theatre are also within 10 minutes. State Station is 9 minutes by foot and Randolph-Wabash Station is 9 minutes.
Overall 8.7 Excellent
Based on 4,947 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Everything
Excellent
8.0
Good
6.0
Excellent
10.0
Excellent
9.7
Pros: My Son is an Architect and this was his Birthday gift so we came to see the Chicago Architecture and to sample some of Chicagos fine cuisine
Cons: I really didn't like to see all of the homelessness in the city. Not they we were bothered, but it was sad to see some many people even kids in disparity in such a great city
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
8.0
Pros: We ordered a couple of the breakfast burritos and they were delicious! They are also pretty big and could be shared.
Excellent
10.0
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
8.5
Excellent
8.5
Excellent
8.6
Pros: Location is ideal. Breakfast Buffet was excellent.
Cons: long waits for the elevators.
Good
7.3
Pros: Very helpful staff
Cons: Elevators either did not work or we're too slow. I waited as long as fifteen minutes for one elevator. We were herded into a service elevator several other times
Excellent
8.5
Excellent
10.0
Pros: I loved the location of our hotel..just a couple blocks from beautiful Millenium park, right by the river, and a nice walk to the lake/navy pier, etc...The staff was so super helpful during our stay, very friendly when I had questions. I used the fitness center and I loved that there was so much equipment available! Quite a few people were using it as well when I went in for my workout, but there were still plenty of elipticals and treadmills available...and I was able to do my weight machines also. And it was very clean. A nice bonus was that we were able to leave our vehicle in the hotel's parking structure until 6pm the day we checked out, for no extra charge, and we were able to preload our vehicle. Justified my choice to park in the structure that I thought was quite a bit more initially...but parking would've ultimately cost me more if I had to leave the hotel and park somewhere else for the day. We had a very nice stay, and I will choose this hotel for hopefully a longer stay next time.
Cons: At first the lobby seemed a little formal to me, but after I saw that a coffee shop and sitting area were on the floor just below, the lobby made sense to me as it was very easy to navigate and functional, and the more cozy atmosphere was left to the area below.
Excellent
8.8
Pros: The location was amazing, finely the main selling point. Rooms were comfy and spacious.
Cons: Lack of fridge for leftovers and low quality of TVs in the rooms.
Excellent
10.0
Pros: Hotel staff was friendly and polite on check-in. Hotel room was clean and spacious. Hotel decor has a contemporary and urban feel. Convenience store in lobby had healthy options for snacks. Dinner at the Steak restaurant located in lobby was delicious! Waitstaff was attentive without interrupting our dinner conversation.
Cons: Conference rooms were far away down two escalators. Restrooms were difficult to find. One floor was under construction.
Excellent
9.4
Pros: Nice room; cool hotel
Cons: No pool
Good
7.6
Pros: Excellent location, very close to all the viewpoints.
Cons: Parking is very expensive, no pool.
Excellent
10.0
Pros: The service was great even if the hotel was sold out!!
Excellent
8.6
Pros: staff was helpful and friendly. room service was very good.
Cons: not very modern. the east tower was nicer then the west
Mediocre
2.0
Cons: I think it is exceptionally unethical to process a cancellation without making it explicitly clear to your customers that they will not receive a refund. This seems like a pretty low bar.
Excellent
9.4
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
8.0
Excellent
8.6
Excellent
9.3
Excellent
9.3
Excellent
8.6
Excellent
8.3
Excellent
8.0
Excellent
10.0
Excellent
9.3
Excellent
8.0
Welcome to Swissotel Chicago, a modern downtown landmark just steps from the Magnificent Mile. Views from the 662 spacious rooms and suites of our Harry Weese-designed tower sweep over Lake Michigan and the skyline. Energise with a workout in our panorami
Overall 8.6 Excellent
Based on 1,830 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Mediocre
3.1
Cons: Less than expectation
Excellent
9.4
Excellent
10.0
Excellent
10.0
Pros: the bed
Excellent
10.0
Excellent
9.7
Excellent
9.7
Good
6.5
Pros: Location, lobby, staff
Cons: We were given 2 double beds instead of 1 queen. Air conditioner didn't cool the room to below 72 degrees
Excellent
10.0
Pros: Staff was very friendly and the hotel itself was in a great position
Excellent
10.0
Pros: great hotel with great service
Okay
5.7
Pros: Location and views
Cons: There was no hot water, staff were not helpful. I never experienced this at anywhere before. there was no hot water for shower and had to check out with no shower!
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Okay
5.6
Pros: The bed was nice.
Cons: I had to have the air fixed twice while there. They were not very quick to assist.
Okay
4.2
Okay
4.6
Excellent
9.6
Pros: Friendly, convenient, clean, well organized, professional
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.6
Excellent
9.7
Excellent
10.0
Good
7.4
Excellent
8.8
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
9.1
Excellent
9.7
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Located in River North, this hotel is within a 10-minute walk of Chinese Consulate, Holy Name Cathedral and Northwestern Memorial Hospital. Museum of Contemporary Art and Water Tower Place are also within 15 minutes. Grand Station (Red Line) is only a 2-minute walk and Chicago Station (Red Line) is 6 minutes.
Overall 8.4 Excellent
Based on 4,097 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.7
Excellent
9.4
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Perfect Location, good value.
Cons: Sometimes had to wait 3+ mins on the elevator(s).
Excellent
10.0
Pros: Lounge area was amazing. The quality of the rooms was top notch.
Cons: Room was a bit small.
Excellent
10.0
Pros: Staff is friendly and down to earth. Quickly respond to your needs. Lots of world travelers stay here. Ask for the cocoa puff old fashioned at the bar. It's awesome.
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
9.7
Excellent
9.4
Pros: Best bed! Very comfortable
Excellent
10.0
Excellent
10.0
Good
7.7
Pros: fantastic location. easy access to public transportation, especially for rides to/from o’hare. walkable to activities/locations like millennium park, river walk, shopping, etc. cleaning staff is pretty thorough in keeping the room and bathroom clean and tidy.
Cons: front desk staff could be friendlier and more helpful. breakfast can be improved— food offerings and how it is served. it was chaotic trying to get my bread toasted and coffee poured into a cup.
Excellent
8.0
Excellent
9.7
Good
6.8
Pros: The location was great! Breakfast and coffee was awesome,
Cons: No phones in room, no T.V., no, blow dryer, bunk beds were very hard, couch on quadruple bunk was not comfortable to even sit on because the cushions would slide off. The table in room seemed in the way and attached to the wall so not very comfortable for two to sit and eat or visit. We had to call security both nights because the group next to us was so loud, yelling, hooting and laughing. It was like they were in our room. Very thin walls.
Excellent
8.2
Pros: Quirky hotel located within close proximity to the heart of Chicago. Laid back comfortable feel to the hotel with an eclectics mix of guests. Vibrant, comfortable, energetic bar located in the back of the lobby. Will definitely stay here again.
Cons: Room was a bit small but that's the level we chose.
Excellent
8.8
Pros: Location is perfect. Down town close to all transportation. Price was reasonable. Staff was very pleasant and accommodating.
Cons: Window in room didn’t open and no air circulation.
Excellent
8.5
Pros: location
Cons: room size
Excellent
10.0
Pros: That it's close to everything ,and a gteat naborhood
Cons: Not enuf towels
Excellent
10.0
Pros: Exactly what I needed for my purpose: a nice, clean room to stay at a reasonable price in a good location. Highly recommended!
Cons: Never got to try the breakfast (which is included) because the lines were too long. Maybe consider extending the time or adding more servers?
Excellent
9.1
Pros: Cool vibe incl. the bar.
Excellent
8.2
Excellent
10.0
Excellent
10.0
Good
7.4
Excellent
8.0
Excellent
9.7
Excellent
10.0
Pros: Everything
Cons: nothing!
Excellent
8.5
Mediocre
2.0
Cons: Being as I did not have a credit card I was NOT allowed to check in and my mother paid for it on line and is now being told she can not get a refund
Excellent
8.8
Pros: Comfortable, clean, perfect temperature in the room. Good deal if you need to spend a night and not planning to hang out in the hotel.
Cons: I couldn't get the wi-fy to work on my devices
Excellent
8.0
Pros: Great location - within walking distance of many attractions, like The House of Blue, Chicago Riverwalk, Magnificent Mile, and eateries. Also conveniently located for public transportation - within one block of the "L" System and close to many bus lines. Trendy - not your conventional décor. The tiles in the shower set it apart from molded walls in many hotels. Argan line of toiletries provided. Fitness Center - small but adequately equipped. Activities - we took advantage of the architectural tour which was informative. There were other interesting activities we would have joined but we didn't have the time.
Cons: Our room was tight. The queen bed pretty much took up the whole space. Not a lot of surface on which to put things. Small closet had only two hangers. My husband did not find the bed comfortable - the mattress was relatively thin and on a platform (instead of box spring).
Excellent
9.7
Pros: The atmosphere at Freehand was excellent. Everything from the decor to the staff was super welcoming. I would stay there again.
Cons: The only downside we’re the rooms were a little small. I don’t mind small rooms but with two people it made it a little difficult to navigate around.
Excellent
10.0
Pros: Booked a private room, instead of one of the shared rooms. Small, and I mean very small room, but I booked for the location. Room was clean, comfortable bed. Great entertainment downstairs in the lobby with a great bar. Good location for night life.
Good
6.5
Pros: Staff was sympathetic and helpful. The location and both the restaurant and cafe in the lobby were awesome.
Cons: They were having a lot of maintenance issues during our stay. Pipes broke in the rooms next to us so the fire escape doors were open. Our heating/cooling system didn't work in our room and the best they could do was give us a fan and some drink tickets. The icing on the cake was being harassed by two bros in the elevator.
Excellent
9.1
Pros: The hotel was very clean and in a good location
Cons: They need better security. I stayed in a four person dorm and one of the guys in the dorm brought his girlfriend over to sleep in his top bunk bed so there was five people in the room. Then they started having sex while I was getting ready to sleep. I quickly got up and left the room for like 20 mins hoping that when I got back they would be done but they were still going at it and in fact was getting louder, so loud I could hear them from outside the room. I got annoyed because it was like 11pm and I had to get up really early the next day so I just went in the room, got my bags and went down stairs and asked the front desk to switch rooms. They were really nice and quickly changed me to a different dorm. The rest of my stay was really nice.
Excellent
10.0
Pros: Dorm was very clean. Bathroom is inside the dorm room. Very nice place centrally located
Excellent
8.2
Pros: I liked the scenery and for the price it was really good! Made new friends due to the room sharing
Cons: Not a lot of privacy when sharing the room. But overall I didn know it was a shared rooms area! I enjoyed my stay and the people I was rooming with!
Excellent
10.0
Pros: I stayed in the dorm and it was so spacious ! I like that there is bathroom in the room! Cozy place and checkin was so organized.
Excellent
10.0
Pros: The nicest hostel (I'm hesitant to even use this word) I've ever stayed in.
Excellent
10.0
Pros: Very cool place. Lounge / bar area is like hanging out with your friends in your living room except the Freehand's lounge is better than your living room and the people are cooler than your friends!
Good
7.4
Pros: great location, very funky bar and set up on first floor, clean spaces and a fun experience with lots of young travelers visiting chicago so it has a great international feel to it. almost like a high end youth hostel in a way
Cons: got quite a bit of an attitude with first reception at desk... but next morning, a different person at front desk was terrific. free breakfast doesn't really include many options
Overall 8.4 Excellent
Based on 2,684 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
8.0
Excellent
9.7
Excellent
8.0
Excellent
9.1
Excellent
9.4
Excellent
10.0
Excellent
9.7
Pros: staff super professional and freindly location is great rooms are great
Cons: price to valet parking "free" WIFI in rooms, weak
Excellent
10.0
Pros: Amazing view
Good
7.4
Pros: Comfortable king size bed with great city view
Cons: suggest addressing the noise, could hear others in their room
Excellent
9.7
Excellent
10.0
Excellent
8.5
Excellent
10.0
Pros: .
Cons: .
Excellent
8.0
Cons: Right by elevator
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Good
6.0
Good
6.2
Good
7.7
Excellent
8.5
Excellent
8.0
Excellent
10.0
Okay
5.7
Good
6.2
Pros: The location is fantastically located between Magnificent Mile and the museum campus. It was easy to get to and offered stunning views!
Cons: The hotel room lacked basic amenities. There was no coat rack in the room. In the unpredictable Chicago weather, our weathered coats needed a place to dry. Housekeeping was stingy on towels, shampoo, and coffee. One tiny bottle of shampoo for a potential of 3 days worth of showers for a family will not cut it. They also did not replenish our coffee. When we asked for more coffee, they brought up 1 Keurig cup of coffee, 2 coffee cups, and 3 sugar and cream packages, which did not make any sense. Also be aware that they add $80 per night to your card for incidentals.
Excellent
8.0
Pros: Great last minute room rate.
Cons: Odors in lobby and hallway. Exhaust problems from kitchen.
Excellent
9.0
Pros: The room service was gourmet . Perfect !
Cons: Cost of parking was high. Should be included or discounted when you have a room.
Excellent
8.5
Pros: Great price and location.
Cons: The bathroom was not clean, there was a previous guest's hair all over the shower walls. It was pretty disgusting.
Good
7.1
Pros: Nice room on 38th floor with great view. Location was great. Walking and Uber/Lyft is no problem.
Cons: Elevator is really loud for room 3802 but only during high traffic hours. (View made up for it) Restaurant is disappointing for price and selection. If I am going to spend $25 for breakfast $10+ dollars for cocktails or any amount for average food at dinner, there are other options within walking distance that are SO much better. They need reasonable prices to compliment convenience.
Excellent
10.0
Cons: Parking sucked
Good
7.4
Pros: Great downtown location
Cons: An elevator was down for a major overhaul, fine. One of the three remaining was getting stuck on floors for extended periods of time, and we heard it even fell four floors while someone was on it. Customer’s safety is clearly not a number one concern for this hotel.
Good
6.8
Cons: Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern
The Palmer House Hilton - The Chicago Hotel The World Knows Best Welcome to The Palmer House: a Hilton Hotel - an iconic, world-class downtown Chicago hotel and gateway to Chicago's rejuvenated Loop scene. A modern Chicago grand hotel, the Palmer House is a lively destination within walking distance of the best attractions the city of Chicago has to offer like Millennium Park, Grant Park, Lake Michigan, the Art Institute of Chicago, the theater district, and the Magnificent Mile. Representing a locale close to the best of the city's offerings, shopping on the famed State Street and Jeweler's Row on Wabash Avenue. The Palmer House Hilton Destination: Jay Pritzker Pavilion at Millennium Park, The School of the Art Institute of Chicago, Macy's on State Street, Shopping on the "Mag Mile", Sears Tower, Bank of America Theatre, Chicago Theatre, James M. Nederlander Theatre, Goodman Theatre, Chicago Symphony Orchestra, Lyric Opera, Chicago Architecture Foundation, Shedd Aquarium, Field Museum, Adler Planetarium, Spertus Institute of Jewish Studies, Navy Pier, John Hancock Observatory, McCormick Place Convention Center, Chicago Water Tower. The Palmer House Hilton hotel is also a short train or bus ride from U.S. Cellular Field, home of the Chicago White Sox, Wrigley Field, home of the Chicago Cubs, Soldier Field, home of the Chicago Bears, and the United Center, home of the Chicago Bulls and Chicago Blackhawks. As the longest continuously operating hotel in North America, The Palmer House Hilton hotel in Chicago, Illinois has been the destination of choice for every U.S. president since Ulysses S. Grant, world leaders and dignitaries, celebrities, and Chicago's movers-and-shakers. Catering to on-the-go visitors who expect the finest in dining, entertainment and services, the Palmer House is a luxury Chicago hotel that transcends generations with a modern twist on its rich traditions. The Palmer House Hilton Hotel Luxury: Lavishly renovated guest rooms and suites, Upscale furnishings and lush hospitality suites for events, Lockwood, a critically acclaimed "Luxe-dining" restaurant rooted in French and Italian traditions, offering an upscale dining experience as well as business breakfast and lunch seven days a week, Experience Potter's Lounge, a place for legendary cocktailing in the Loop to meet for sophisticated, but relaxed, conversation over drinks, A new Lobby Bar for cocktails and light fare before dinner or the theatre, Walk to State Street retail shopping, Health Club by Precor (usage fee) and a complimentary indoor pool & whirlpool, A highly-trained, award-winning Event and Service Teams for meetings and events, New retail stores on the street level, New on-site Valet Parking, Executive Level that offers virtually "a hotel within a hotel" with a long list of special amenities suited for that busy executive, A self-contained 7th floor conference rooms include thirty-eight function rooms which can accommodate virtually every business need. The Palmer House Hilton Hospitality From the famous Empire Room to the prestigious Grand and State ballrooms, the Palmer House caters to the city's finest social events and meetings. The guest rooms and suites match the hotel's French Baroque styling with metropolitan flair. An architectural wonder in the heart of Chicago, the Palmer House is a sophisticated urban destination that meets the needs of the modern traveler, meetings attendees and Chicagoans alike. With the exceptional service you require and Chicago's most popular Chicago attractions just outside your door, the Palmer House hotel is ready to welcome and host you. Travel should take you places.
Overall 8.2 Excellent
Based on 2,883 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
9.7
Okay
5.4
Okay
4.2
Good
6.0
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
8.5
Excellent
9.7
Excellent
8.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
8.2
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Okay
5.4
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
9.7
Excellent
10.0
Pros: Great location.
Cons: Small bathroom.
Good
6.6
Pros: The location was wonderful as well as the spa and work out area.
Cons: The maid service was super spotty. One of the days we didn't even get service until 5pm. The walls were paper thin so we were woke up several times from noise from the next room and down the hall. We also had our keys quit working the morning before check out and it was an hour long hassle getting new ones.
Excellent
9.7
Pros: Over all convenience
Cons: No coffee in the Room
Excellent
8.3
Pros: Good location for access to tourist attactions and transit. The historic building and lobby were beautiful.
Cons: Guest room and bathroom smaller than expected.
Excellent
9.7
Pros: Incredible history and preservation of this beautiful hotel, so well decorated for Christmas. Location is perfect, lots of great places to shop and eat in walking distance.
Good
6.3
Pros: It is a nice historic hotel, with beautiful features, and good ambiance. I really liked the surroundings, you have good restaurant nearby, favorite was Millers, and the pizza is incredible, but you might not be able to finish your first slice its so filling.
Cons: I'm hesitant to complain about the price, since I didn't pay full price, but I'm finding this to be a serious problem with Hilton's. When I called (and checked online) it would have cost me well over $250 to add an additional night to my reservation, but I was able to book through Kayak for half the price. I actually made my reservation four months in advance, and the "conference rate" was more expensive than I could find on Kayak then as well. Bottom line: if you can book a room for $130 because your conference is there, you might as well, but otherwise save your money and stay at the bigger and better La Quinta, its only a short walk, my colleague stayed there and I was actually jealous.
Excellent
8.0
Pros: In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean.
Cons: Bed was a bit too uncomfortable and no water pressure in shower.
Good
6.5
Excellent
10.0
Good
7.7
Excellent
8.0
Excellent
8.0
Good
7.7
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Chicagos luxury boutique hotel, The Godfrey Hotel Chicago located in the downtown River North neighborhood, a few blocks from Michigan Avenue. With 221 abundantly sized guest rooms and suites and sophisticated amenities including a boutique spa, fitness center, a 4th floor retractable roof-scape lounge and meeting space. The high touch guest service experience is intuitively designed to ensure that you Discover Your element.
Overall 8.2 Excellent
Based on 706 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.6
Excellent
10.0
Good
6.5
Cons: Is this a swingers hotel? Lots of people walking around in their underwear in the hallway. Desk said this is typical.
Excellent
10.0
Pros: Had a great experience overall. The staff at the front desk, restaurant and main door were all very attentive and courteous. My room was very quiet as requested it. It was located on the 15th floor and it was impeccable. Unfortunately I didn't have the time to check out and enjoy the gym and the lounge on the 4th floor. I was very pleased and would highly recommend anyone to stay at the Godfrey Hotel.
Excellent
9.1
Cons: There were some technical issue w the room. They are upgrading things to blue tooth control. But they were very receptive and helped when things didn’t work
Okay
5.7
Excellent
10.0
Excellent
10.0
Excellent
8.0
Okay
5.1
Excellent
9.3
Excellent
8.0
Excellent
8.8
Pros: Excellent customer service!
Cons: Bathroom could use a pocket door.
Excellent
9.1
Pros: Exactly the amenity level that you want to pay for. Great, though not extensive, onsite amenities (gym, spa), and a GREAT restaurant/bar. I was passing through on business for one night and I had a couple of small plates and was really amazed. I'd definitely come back just to eat here, but the room was clean and well appointed too.
Cons: At 44, I have to try pretty damn hard to be hip enough to chill at the ultra-cool bar at this place. I leave it to others to judge whether I was successful or not.
Excellent
8.0
Pros: The staff was pleasant at check in and breakfast. The room was comfortable and well appointed. I appreciated the full size hair dryer which I'm finding to be a luxury lately.
Cons: The bar was a very young hip LOUD crowd. My group felt very out of place trying to get a drink there with some coworkers and we had to leave early because of it. Coming back to the hotel after dinner there was a wait to get on the elevator between all the loud groups going up to the bar.
Excellent
9.7
Pros: Great service, BCBG, not expensive and they have a great bar on the 4th.
Cons: They don't have recycle bins in rooms... Euhhhh... #2015
Mediocre
3.6
Cons: The front desk hung up on me 3 times and my girlfriend twice, the comforter had black mold. So overall this place is ghetto
Excellent
9.7
Pros: Great location and staff. Feels like a high class hotel.
Cons: One of the 2 elevators was out of service. So the one was always busy. Especially with always stopping at the the Club/Lounge on one of the floors.
Mediocre
2.0
Pros: It was cancelled and I never got my money back
Cons: I’m still waiting for kayak to give me my refund
Okay
5.4
Pros: Location and amenities
Cons: Room was either directly above or below the in house nightclub. I may as well gone to the club, because that's how loud it was until 2AM. Upon calling front desk the only alternative was an offer of earplugs.
Excellent
10.0
Pros: I have heard there is some noise Weds to Saturday late nights but I was there on a Monday night. I guess there is a nightclub. That still probably wouldn't bother me. It's a really nice hotel and if you are going for a night out in the city this is a perfect place.
This family-friendly Chicago hotel is located in the historical district, just steps away from Aon Center and Grant Park. Chicago Riverwalk and Michigan Avenue are also within 5 minutes. Randolph-Wabash Station is 8 minutes by foot and State Station is 8 minutes.
Overall 8.2 Excellent
Based on 499 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.7
Pros: Friendly staff Convenient location Cleanliness
Cons: Shower lacks decent pressure Room A/C wouldn't cool properly
Excellent
9.1
Excellent
10.0
Excellent
10.0
Pros: We loved the special lounge to relax in. It was like having our own kitchen and living room.
Cons: Everything was great.
Okay
5.4
Pros: Location - very convenient. One of those hotels that tries to make money on every little extra.
Cons: Cockroaches on the 26th floor where our room was. Reported it to the front desk - they didn't sound surprised at all.
Excellent
10.0
Pros: I chose Fairmont Chicago, Millennium Park because of its location and good reputation. After my stay at the hotel I am glad that I made a right choice. When I was checking into the hotel there was some confusion about my reservation. I reserved two rooms but the hotel reservation system showed only one room under my name. After I presented my two hotel reservation vouchers and email communication the front desk manager quickly gave me two rooms without unnecessary delay (the room types were exactly what I requested when I made my reservation). The hotel front desk manager and staff were very courteous while they were trying to sort it out. I and my family had a great stay there. It's location and free room wi-fi connection were excellent.
Excellent
9.7
Excellent
8.8
Excellent
9.7
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Pros: The staff was incredibly kind
Cons: Bathroom wasn't immaculate
Excellent
8.0
Pros: Great views, great rooms, great staff, wonderful stay.
Cons: Pricey room service
Good
6.5
Pros: Beds were comfy. Good location.
Cons: Outlets were damages, ceilings stained from water/heat, carpets torn in restaurant. It desperately needs a refresh
Excellent
10.0
Pros: Comfort, location, environment, customer service
Cons: N/A
Excellent
8.2
Pros: Location and staff very nice and helpful Nice breakfast in Concierge area Health club 24 hour access and well equipment
Cons: Attention to detail lacking in some areas. No ice in bucket a small example Valet check in took quite a while No restroom available in fitness area unless spa is open Hard to find if drive in lower are( GPS) not working in that area
Excellent
10.0
Pros: Atmosphere, and the view was fantastic!!
Cons: Thin sheets, no blankets.
Excellent
9.4
Pros: The room was very comfortable and the hotel staff was fabulous. Really enjoyed our stay.
Excellent
8.0
Pros: We went for St. Paddy's so we weren't in the room much and really didn't care about the broken phones and TV, but for a nice hotel, that seems less than what was expected. That being said, I would stay again.
Excellent
10.0
Pros: Love the Concierge floor. The benefit of having access to free breakfast, appetizers and computer access all worth the price. The exclusivity was nice as you can relax in a setting with a view and feeling of being in a private club. The location was in the middle of everything and not on the main street very quiet and safe feeling.
Excellent
10.0
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
10.0
Pros: Extremely comfortable bed and pillows. Great food and drinks in Gold Lounge.
Excellent
10.0
Excellent
8.0
Pros: I loved the service, they were speedy and polite. Food was amazing, expensive but very food. Hotel over all was beautiful and clean. I felt more comfortable at this hotel than any other hotel I've ever stayed in and that says a lot coming from a germ a phob.
Excellent
8.6
Pros: The view of Lake Michigan, the room was nice, the staff was friendly
Cons: A pool would have been nice :)
Okay
4.2
Pros: I don't recomend for people who go in a group of people!
Cons: I went there with 3 more friends. They gave us a room with only 1 bed. CAN YOU SLEEP 4 people in 1 bed? Or do you prefer to sleep in a couch? That's what they said; "sorry, but that's what is available" WHO PAYS A DAMN EXPENSIVE ROOM TO SLEEP IN A COUCH?
Excellent
8.2
Pros: Location was good, food was good in restaurant.
Cons: Food service closed basically at 11 - even room service! This seems crazy for a location like this.
Excellent
9.1
Pros: Good value, good location
Cons: Parking high $70 a day, room service cart left in hallway for almost full day. Wireless cost high $16 per day,
Okay
4.0
Pros: Good access to Chicago attractions
Cons: #1 WAY TOO EXPENSIVE. Room price was average to low for area. But restaurant was mediocre and priced straight insulting, $29 for a buffet with no omelette bar, no fresh Oj, nothing fresh. Worst buffet for the money ever. #2. No snacks on floors and $5 for 20 Pringles potato chips. No snack food in area especially late night. Room service slow and speedy. #3. $70 for parking. No validation or discount for hotel customers, across the street its $35 also borderline insulting
Excellent
10.0
Pros: I will be a Fairmont customer for life. Anytime I am to stay in a hotel, I will be looking to see if there is a Fairmont location available. The staff is always accommodating and VERY polite. I cannot praise them enough. Even the representatives on the phone were extremely helpful. I thank those that assisted in my experience with the most sincere gratitude I can express.
Cons: I cannot say anything unkind about this hotel. I notice that some reviewers have stated things like the ceiling is water-stained and there's some damage to this or that. Honestly, I just told the service desk about there being a slight water stain on the ceiling in the bathroom. Other than that I didn't have any issues, and this is my second time staying at this hotel. Really though, are you staying in a hotel because you want the entire room to look brand new? Please redirect yourself to a room in another hotel that costs around 3 times the price of what the Fairmont's rates are. I assure you, for the price offered for the rooms in this hotel, you will not find a better experience.
Excellent
10.0
Pros: All staff memebers are very friendly, in gererall, great service.
Excellent
9.3
Pros: Every staff memeber was AMAZING and friendly and helpful. Was very impressed with the customer service.
Cons: Pillows were a bit hard.
Excellent
10.0
Pros: Breakfast was average, nothing special, bed was comfortable
Cons: As a early riser,would have enjoyed in room coffee machine
Good
6.8
Cons: The hotel failed to follow my president profile and didn't provide non scented products nor my workout clothes.
Good
6.0
Pros: Good location, easy accessible
Cons: Staff on check in was less than friendly . Bare bones. When asked for extra pillows as a blanket they didn’t have any
Excellent
10.0
Pros: I honestly felt like I stole from them for getting my room that cheap! It's a truly 5 star place it's close to everything you could want to do downtown! The staff is very friendly and amazing! The rooms are very nice and pretty big!
Excellent
8.5
Pros: The parking garage is located right next door and was very easy to access. No need to spend money on valet parking, unless you don't like carrying your luggage. Parking next door was 1/2 the cost. (About $35 per day). Safe area. Great location!
Cons: No free WiFi in rooms. In order to use free WiFi, you had to go to the lobby. Pricey stay for no internet access in room.
Located in Near North Side, this romantic hotel is steps away from Broadway Playhouse and John Hancock Center. Water Tower Place and Ann and Robert H. Lurie Children's Hospital are also within 5 minutes. Chicago Station (Red Line) is 10 minutes by foot and Clark-Division Station is 15 minutes.
Overall 8.1 Excellent
Based on 3,571 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Excellent
10.0
Okay
4.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Good
6.2
Pros: The air conditioning was blowing hot air rather than cool air. Very hard to sleep and noisy dice we had to open windows just I keep from suffocating in the heat. Room service was expensive and terrible.
Mediocre
2.0
Pros: That the hotel had a price that wasn't much more than the price I thought I had using Kayak
Cons: The hotel didn't have my reservation. I called Orbits. They said I had been notified. I didn't think I had been. I couldn't find the email they referenced. I also got an email from Kayak confirming my stay the day before so I wouldn't have even thought to look for a cancellation email. My wife and kids were waiting in the car for a long time. The kids were crabby. Orbits was not helpful. They said there was nothing they could do. They gave me an email address to contact with my concerns. I was in the middle of Chicago without access to a computer.
Excellent
8.0
Pros: The location is excellent for whatever activity of interest in downtown Chicago. Attentive and courtesy staff
Excellent
10.0
Pros: The robes.
Good
7.6
Excellent
10.0
Pros: Very clean and accommodating. Would stay there again.
Good
7.4
Pros: Room was spacious enough for 4 to sleep. Very clean and modern looking.
Cons: Toilet constantly ran and leaked the whole weekend. Would not flush well as a result and the staff showed zero interest in fixing it. Elevator was European small.
Excellent
8.2
Excellent
9.0
Pros: Spacious suite, excellent staff, polished appearance, good wifi connectivity
Cons: Lack of a business center (not really a "business hotel")
Good
6.5
Pros: Location is nice as it's just off of Michigan Ave..Beds are comfortable.. Great that Glazed and Infused is in the lobby....some rooms have nice views...We found it charming on the first visit....
Cons: This was our second visit...and things seemed to have slipped a bit. No early check-in available( 3 couples ahead of asked and were told no as well)...reserved a double room, was first given a SMALL king...corrected the error, but not happily ...only 2 bath towels... rooms getting a bit worn...Worst of all, The Drum Bar ( which we were looking forward to spending time a money in) had NO air-conditioning and no DJ( as promised)... disgruntled employees couldn't have moved slower... sadly, will not stay here again.
Okay
4.0
Cons: When we got there they said they were sold out and gave us a room with one bed for 3 people...they upgraded us to a suite but still only one bed and one of us had to sleep on horrible sofa bed. Then the battery in the security system of the door died so we had to ask for master key to get in and out of our room! They fixed it the next day but we were leaving anyway. We won't stay there again!!!! Bellman were very sweet! Dwayne is awesome!
Good
6.0
Pros: Great location with a nice hotel design. The drum bar and the bakery were nice perks.
Cons: Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.
Excellent
9.1
Pros: Great location just off the Magnificent Mile easy to get to just with everything you might need to downtown.
Cons: When was nice but needed a few small maintenance items repaired other than that it was a great place to stay.
Excellent
8.0
Pros: Location! Comfortable rooms. Rooftop bar is a nice place to hang out (aside from pricey drinks).
Cons: Small elevator. The bathroom layout was weird, the shower stall was only half covered by glass, and the other half completely open. This combined with the shower head placement meant that the bathroom was completely soaked after anyone showered.
Excellent
10.0
Pros: Every thing is good
Excellent
10.0
Excellent
9.4
Pros: Really wonderful employees that made us feel welcomed and comfortable. They were very accommodating and polite.
Excellent
10.0
Good
7.7
Pros: Very clean. Microwave and fridge nice to have. Close to shopping and navy pier
Cons: Self park was really valet parking down the street.
Excellent
8.3
Excellent
9.6
Excellent
10.0
Excellent
10.0
Excellent
8.2
Pros: The location was excellent! The property was clean and the lobby renovated and nice. The Windows opened which was great because the room got very hot at night. The bed was comfortable and the rooms were modern and recently renovated
Cons: The room was incredibly small; the building only has one heating system and my room remained hot, so I was unable to adjust the temperature, which made sleeping extremely uncomfortable; there are no tubs, only showers; I had to walk up 3 flights of stairs to find a working ice machine; and the elevators are tiny and very slow. Also, the outer room door needs to be repainted
Excellent
10.0
Pros: The rooms are larger than any other room I’ve stayed in in Chicago. Beautiful bathroom and perfect location.
Excellent
8.8
Cons: Elevator was an issue. Very small for the size hotel.
Excellent
8.2
Pros: Hotel was clean and staff was exceptionally friendly. Doorman was extremely helpful. Donut shop downstairs was delicious and convenient. The location was decent if you're willing to walk about a mile to anything you'd like to see.
Cons: Room was a little small and elevator was extremely small preventing us from getting our stroller in if anyone else was in the elevator.
Okay
5.1
Pros: No room service! Best thing is the vintage facade and location right off Michigan Ave
Cons: Service was lacking in total. Basic room service and maintenance would have changed everything. Gnats filled the bathroom!
Excellent
8.0
Pros: large bathroom, lots of hot water, good water pressure, lots of towels (just me in a double), adequate counter space room was clean, quiet, comfortable bed, slept well :-) housekeeping did a terrific job staff was friendly and helpful basically it was hit and miss as there were some who just wanted you to go away and leave them alone!
Cons: dim lighting, could have been brighter or had more lights no complementary bottled water stain on carpet, wall patch work done in bathroom; neither of these bothered me but may for someone else staff was useless basically it was hit and miss as there were some who had a positive attitude and would go out of their way to help you!
Mediocre
2.0
Cons: This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.
Mediocre
2.0
Pros: Can't say a thing.
Cons: I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.
Good
6.5
Pros: All of the rooms are suites. There is a bar on property. Location is really convenient.
Cons: No early check in. Rooms are dated (especially bathrooms) and need updating. No coffee or breakfast options unless you want to buy something from the donut shop the lease lobby space to.
Excellent
10.0
Pros: Very nice updates to room and bathroom. Comfortable bedding, drumBAR on the 18th floor, and great location.
Cons: Room was extremely hot and the temp could not be adjusted. The room was also very small but worked for our 1 night stay.
Excellent
10.0
Pros: Great location and value...staff was fantastic, reacted to every need we had with a positive attitude and were very timely.
Cons: nothing...we don't spend a lot of time in a hotel when we travel...met our needs perfectly
Excellent
8.8
Pros: Location was excellent. My son and I were there for a quick trip. We could walk pretty much everywhere. The room was spacious and clean. The staff was more then accommodating. I would stay there again.
Cons: Small elevators. They are so small that they can only accommodate a couple of people is they had luggage. Sometimes had to wait a while to get an elevator.
Located in Near North Side, this romantic hotel is steps away from 900 North Michigan Shops, Water Tower Place and Michigan Avenue. John Hancock Center and State Street are also within 5 minutes. Chicago Station (Red Line) is 6 minutes by foot and Clark-Division Station is 11 minutes.
Overall 8.1 Excellent
Based on 2,598 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Good
6.2
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
9.6
Good
7.4
Excellent
8.2
Excellent
10.0
Excellent
9.4
Excellent
8.8
Excellent
10.0
Pros: Great spot for seeing a play at Broadway playhouse and eating Francesca!! Loved it!
Cons: I have no recommendations. Everything i needed was there!!
Excellent
8.0
Excellent
10.0
Pros: Great staff and service
Excellent
9.7
Pros: Perfectly situated for seeing the sights, enjoying the music scene, shopping, and exploring the beaches.
Cons: The gym only had one treadmill. The 2nd was broken. But we had so much fun doing other things that we never hit the gym.
Excellent
9.6
Good
7.1
Pros: Online check in.
Cons: My online check in preferences were not followed. TV didn't work.
Excellent
10.0
Pros: The Chinese restaurant downstairs called Mel's was excellent and affordable. Also nice to and channels.
Excellent
8.0
Good
7.7
Pros: rooms decent size, front desk helpful. good location
Cons: minor construction slowed elevator but not horrible and it's temporary inconvenience
Okay
5.6
Excellent
8.8
Excellent
9.4
Excellent
8.2
Good
7.7
Excellent
8.5
Excellent
9.7
Excellent
8.0
Excellent
9.7
Excellent
9.1
Pros: The location was walking distance to great shops and sightseeing
Cons: Parking was $57 a night!
Excellent
9.6
Pros: We are frequent visitors to Chicago and enjoy the location and servious at the Whitehall Hotel. Great location . Nice onsite restsurant.
Cons: We like everything
Excellent
9.7
Pros: From entry to exit, the place was great. Cordial staff, comfortable amenities and a relaxing atmosphere. There's a good chance that I'll return.
Good
7.6
Pros: Bed was comfortable.
Cons: Lobby. Entrance. Didn't seem completely updated with finest finishes. Bathrooms and other parts needed updating.
Good
6.0
Pros: Location. A block away off the Magnificent Mile, North Side near the John Hancock building. The North Side of Chicago downtown is the nicer & safest part of downtown Chicago. Also has more restaurants and shopping centers within close walking proximity than the south part of downtown Chicago/or the loop. We were are from San Diego, CA, it was our first time visiting Chicago, we are definitely going back (much nicer & easier to get around than NY).
Cons: We will definitely stay in the North side of town again, but definitely never booking the Whitehall ever again & we are never prepaying for a hotel ever again, unless we have stayed there in the past & we already know what we are booking. Had we not prepaid for the hotel we would have checked out & booked another hotel. We Checked in at around 2pm Dec 26th for a 6 night stay. First room we got on 8th floor modern decor but was not as the one we expected from the pictures, it was a 3star room because the bathroom was big & definitely worthy of a 4star, but room was not. Even in the dim light we could see the walls & furniture were old, once we used our cell flash lights to see better in the room, the walls were scary. And there was a wall just 2 ft away from our window, so even in the day no natural light came in. we tried it for a few hrs but we felt like we were being enclosed & we had 7 days to go & we were there on our 10th yr wedd annv. So at around 7pm, we called front desk, Rebecca was super nice, we requested if we could get a room that was not facing a wall, just something that had a view to the outside world. We got mover to room on the 19th floor, bathroom was small, but room was bigger in size, but worse in décor & condition. Traditional décor, but not in a good way, even more older furniture and walls than first room, & bed frame & fixtures had a layered of dust, as if no one had cleaned it in 10yrs. And I found a woman's sweater and hair wig in the closet. Lets just say the only area I felt okay to get undressed was the bathroom as this was the only 4star worthy part of the room.The only reason why we stayed in this new room is because the room was a corner room away from the main hallway, which seemed a lot safer, being that this hotel did not seem safe at all & the hallways & elevator are super narrow & small & seem taken out of an episode from the "Twilight Zone". Hallway walls are old & musky, elevator even had tagging, I never stay at a hotel that's less than 3stars, never had seen this type of condition in any of the hotels I have stayed. And in past 10yrs we have vacation 2-3 times a yr. Not sure how they have manage to keep a 4star rating. The only 4star worthy of this hotel is the bathrooms in rooms, hotel restaurant, & hotel staff. Rebecca gave us a nice letter and vouchers (we only used the breakfast voucher) to apologize for the hair wig & sweater, but the damage was more than done. We had a hard time even being in our hotel room, before our trip we had originally planned to spend more time relaxing in hotel, but definitely we ended up trying to be out of our hotel as much as possible. If they had 4star rooms elsewhere in the hotel, then we did not stay in one, which again does not make this a 4star hotel because a 4star hotel should have all rooms in 4star condition starting from their smallest deluxe rooms all the way up to their suites. Unacceptable, if anything they are a 2 1/2 to 3star hotel.
Excellent
9.7
Pros: Location and small hotel
Excellent
8.6
Pros: Very good location and friendly staff. Biggest safety box we've seen: can easily fit laptops, cameras etc!
Excellent
8.0
Pros: Location
Cons: One elevator. ... Waited forever and it was full when it came!
Mediocre
2.8
Pros: Not much to like other than the convenient downtown location.
Cons: Dimly lit, old dirty hallways and equally old, poorly kept rooms. If I wasn't so tired I would have gone elsewhere.
Excellent
10.0
Pros: Location was amazing!! Super close to shopping and pretty much everything! Cute antique ish feel to it. Nice and clean, staff super nice and helpful!
Good
6.5
Pros: Great location, clean, comfortable bed, quiet,friendly staff. Would stay there again.
Cons: No in room coffee, no ice machines or vending machines. Parking was $65 per day.
Excellent
10.0
Pros: Fantastic hotel in the middle of everything. Excellent clean large rooms with fantastic service. The price was unbeatable for this level of hotel. Would definitely stay there again and recommended this to all of my friends.
Mediocre
3.7
Cons: Unfriendly staff Having to request ice No coffeemaker No easy access to coffee
Excellent
10.0
Pros: Everything about the Whitehall Hotel was great!!
Okay
5.4
Pros: Good price for the weekend, nice view of the Hancock, neat they have options for food and drinks downstairs.
Cons: We got to the Whitehall around 6:30PM on Friday night, to find one of the automatic doors to enter was not working correctly. Next up: one of the elevators (of only 2 tiny elevators) was broken down. Everything had a luster of the past, but needed updating, cleaning, replacing, etc. In our room, the carpet was stained and one of our sheets had a hole in it. To add insult to injury, of the 2 phones in the bedroom, one didn't work at all, and the other only worked if you pressed 0. (ie, none of the corresponding keys to concierge etc worked). The shower faucet where you adjust the temperature was also broken - as it was loose and hard to finagle into getting a temperature that didn't scald or freeze you. And maybe the worst of all? We had gone out for brunch on Saturday, and come back, said we didn't want to be disturbed, but then, while we were napping, someone CAME INTO OUR ROOM without knocking to check our minibar!!! What?! Who does this!?!? This hotel is 2 star-worthy, not 4. They need to SERIOUSLY up their game or deal with reality. Also - we were charged for 2 items (a granola bar and candy bar) that we didn't even take. The lady said "sometimes touching something in the minibar triggers these prices). I said "that would make sense if either thing were even *in* the minibar!" So, there you go. That's the truth of the place. Judge for yourself.
This family-friendly Chicago hotel is located in the entertainment district, just steps away from Northwestern Memorial Hospital and Michigan Avenue. Water Tower Place and Chicago Water Tower are also within 5 minutes. Chicago Station (Red Line) is 6 minutes by foot and Grand Station (Red Line) is 8 minutes.
Overall 8.0 Excellent
Based on 3,853 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.1
Excellent
8.8
Excellent
9.4
Excellent
8.0
Excellent
8.0
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
8.0
Good
7.4
Excellent
8.2
Good
6.0
Excellent
10.0
Good
6.0
Mediocre
2.8
Pros: Only the Location was good
Cons: Terrible service, the staff is rude, they over charge you for everything. The room was not confortable, worst service I have ever seen in a hotel! Wouldnt recomend anyone to stay here.
Excellent
8.0
Good
7.4
Cons: The filter in the ceiling heater was disgusting and looks like it was last cleaned in 1942. Just wondering how our lungs look.
Excellent
8.8
Excellent
9.4
Pros: Close to Northwestern, VERY friendly and helpful. Old fashioned luxury.
Excellent
8.2
Excellent
8.0
Good
7.0
Pros: They provided the service I needed which was a place to sleep.
Cons: Because the entrance to the hotel was on Huron and not right on Michigan Av., it was hard to get a cab to get anywhere. The room was very small as well.
Excellent
10.0
Pros: Very nice, clean and easy check in. The room was smaller than most but it had everything we needed. It was very quiet, no outside noises. We will definitely recommend this hotel to friends.
Cons: We loved it.
Excellent
9.4
Pros: Very close to most attractions. Comfortable room, friendly staff.
Cons: Was looking forward to enjoying a hot tub while in town. Also, rooms were a bit small.
Excellent
10.0
Pros: The city view room I stayed in was perfect for my needs; a place to sleep and unwind without any wasted space.
Excellent
8.2
Excellent
8.5
Excellent
8.8
Excellent
8.2
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
8.2
Good
7.7
Excellent
10.0
Excellent
8.0
Okay
4.0
Pros: Clean with nice shower.
Cons: Small, no fridge, microwave, coffee maker, anything. Expect to pay for everything extra.
Good
7.7
Excellent
10.0
Good
7.7
Good
7.4
Cons: As our trip to Chicago, we were really tired since we woke up at 4am to go to the airport. We got to your hotel about 1pm and we come to the front desk and give the confirmation that we book to the guy. For some reason, He just acted like we never book the room and he started to ask where did you book the room from. As I said, I book from Kayak and the fuy started to shake his head and show his attitude about our visit not suppose to be there. We wait about 5 mins and he told us that we dont have any room for you guys yet... I told him that I just check in online and I put in out arrival before 3pm. Then he started look up again then he told us that there will be the room available at 3pm for you guys. After hearing that, I am kind of mad because of our long travel. However, we were super tired and want to rest at that momment so we decided to ask if there any other room available. Then, I go back to ask the guy but he just ignored me and talk on the phone. He acted like he dont want to have any other conversation with me. It is really unprofessional and really unwelcome to the hotel. Luckily, There is another front desk guy so I decided to walk there after thag everything went smooth.
Excellent
9.6
Pros: Staff was friendly, hotel looks nice and the rooms were clean. The bed was comfortable. The location is great and we got it on a deal for kayak at $109 when everything else was close to $200. I was a little wary with the price being so low, but the hotel did not disappoint.
Cons: The rooms are small, but they were still nice. If you book knowing they are small, you won't be disappointed.
Excellent
9.4
Pros: Lovely hotel for great price on Michigan Ave. It's close to everything cool in Chicago. Staff was friendly, and was helpful. When I forgot my toothbrush they were able to find one for us. The rooms were clean and well put together.
Okay
5.4
Pros: The hotel is conveniently located in the city
Cons: The cost of the room was very high. I was willing to pay the price but, my expectations were set high for such a small non-view room.
Okay
5.3
Pros: Location
Cons: Room not ready on arrival. Requested extra linens and the smelled musty.
Mediocre
3.7
Pros: Nothing except its location
Cons: 1- Staff aren't friendly. 2- The furniture and the bed sheets are so dirty.
Good
7.4
Pros: The location is awesome and the room I got was good.
Cons: The check in time is at 4 pm. It was 4:30pm and the room was not available yet. The check out is at 12pm so the staff had 4 hours to get the room done and it was not available when I checked in. Unacceptable.
Excellent
8.0
Pros: The hotel was clean and the staff very nice and helpful.
Cons: I didn't like the lack of parking specifics when booking the hotel. We were confused when we got there because there is a parking garage next to the hotel that the hotel uses but it was unclear if you go into the hotel to do this or just park in the garage.
Strategically located in the heart of the city, this 4-star hotel makes for an excellent base in Chicago. It is located a brief walk from Magnificent Mile, the Museum of Contemporary Art and Michigan Avenue. This historic hotel provides a coffee bar, valet parking and a ballroom. Convenient services include an express check-in feature and a luggage storage area. The luxurious feel of each room at Millennium Knickerbocker Hotel Chicago is complemented by facilities such as flat-screen TVs. They all offer tea and coffee making facilities, a private bathroom and an in-room safe. Knickerbocker Millennium Hotel is conveniently situated for sightseeing in Chicago with 860-880 Lake Shore Drive Apartments within a 10-minute walk. John Hancock Center Observatory and John Hancock Center are both within walking distance.
Overall 7.9 Good
Based on 2,570 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
8.0
Pros: location - rooms -
Cons: Having to pay for wifi
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Cons: Charges for WiFi
Excellent
8.5
Excellent
8.8
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Good
6.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
8.8
Pros: Cool historical building. Great location
Cons: Parking is $67 at the hotel
Excellent
10.0
Pros: Went to Chicago with family and adult kids who brought a group of friends to go to the Chicago vs Cardinal game.(House divided) This hotel and staff helped us have the best time. From management, to the bar staff, to the bell boys... wonderful hotel and would stay there again without hesitation.
Cons: elevators slow, but it is an old hotel and that is the only thing you can tell that it is older.
Excellent
9.4
Good
7.6
Pros: The room was updated and clean.
Cons: The restaurant was closed for dinner on Saturday. No room service. Two elevators were down on Saturday and we had to wait for the elevator quite a while.
Excellent
9.6
Pros: Very convenient location. Clean rooms. Very modern bathrooms.
Mediocre
2.0
Pros: Reserved two queen beds. They had me in a king. The guy was rude and never even apologized. Unbelievable service for a hotel like this.
Excellent
8.5
Excellent
8.0
Excellent
8.8
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
9.6
Excellent
8.0
Excellent
8.0
Good
6.2
Excellent
9.4
Excellent
8.0
Pros: It was very comfortable and near museums and points of I interest.
Cons: One of our breakfast's wasn't good. Shower needs anti slip help. Elevator slow
Good
6.8
Excellent
9.7
Excellent
8.8
Pros: The whole experience was outstanding
Cons: I liked everything
Excellent
10.0
Good
7.4
Pros: Price was great
Cons: The WIFI is horrible, the hot water was iffy.
Excellent
10.0
Good
7.7
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: Very nice Magnificient Mile Hotel that does not have a lot of unnecessary frills
Located in The Loop, this hotel is steps away from Columbia College Chicago, Museum of Contemporary Photography and Auditorium Building and Theatre. Fine Arts Building and Buckingham Fountain are also within 5 minutes. Harrison Station and Chicago Van Buren Street Station are within a 5-minute walk.
Overall 7.6 Good
Based on 7,530 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
3.7
Excellent
8.2
Excellent
10.0
Excellent
8.0
Mediocre
3.1
Cons: I ordered a wake-up call and it never came!!! Overslept and missed a meeting.
Excellent
8.0
Excellent
8.0
Excellent
8.0
Excellent
8.0
Excellent
9.7
Excellent
8.8
Okay
5.4
Excellent
8.0
Good
7.0
Excellent
10.0
Okay
4.5
Excellent
8.0
Good
6.0
Excellent
10.0
Pros: The atmosphere the service
Excellent
10.0
Good
6.0
Excellent
8.2
Good
6.5
Excellent
9.7
Good
6.8
Good
6.0
Pros: Nothing
Cons: Bad heater and the place looks old
Okay
4.0
Excellent
8.0
Excellent
10.0
Pros: Is a good place
Excellent
8.2
Excellent
8.0
Mediocre
2.0
Excellent
8.2
Good
6.2
Pros: Location
Cons: housekeeping--used towels and other items were not replaced. Hotel could use updating.
Good
6.5
Pros: Location
Cons: Hotel is old and needs updated
Excellent
10.0
Pros: The beds and the view. The staff was great, courteous, friendly. I would definetly stay there again.
Okay
5.1
Pros: Great lobby and friendly people.
Excellent
10.0
Pros: location is great. I would stay visit again
Cons: the air was not strong enough
Okay
4.5
Pros: Good location. Elegant lobby.
Cons: Heater did not work well. Could hear other room snoring. Toilet would run for extended amounts of time. Could hear all sorts of other pipes of showers running. Doorman did not believe that I was staying at the hotel when I was showing him my room card. Old building, renovations may need to start soon.
Excellent
8.3
Pros: The common spaces and rooms are neat and clean. The staff is friendly and accommodating. The location is excellent; close to sightseeing, shopping, and museums.
Cons: I could hear verbal altercations in surrounding rooms. The common spaces and restaurants are dated and uninviting.
Okay
5.4
Pros: The Location of this hotel its Perfect. Close to the train, bus, and bicycle stations. If you came to see what Chicago can offer, this Hotel is for you
Cons: Well I didn't have a lot of expectation due to the reviews we saw before we booked it. and sadly most of them are true. The first day we got to the Hotel, there was a rat walking in the middle the lobby. At first we were kind of disappointment but things happen. what we didn't like that it took about 20 mins until staff actually did something about. The hotel has strong dirty smell in the lobby, and bad one in the hallways, like if they never clean the carpet. While the hotel its old, it is not a excuses to have walls scratch , parts missing and lack of customer service. The rooms were okay, barely clean and outdated a/c unit. Hopefully on day they notice they losing thousand of dollars because if this hotel were to rebuilt, it would a GOLDEN mine for tourist.
Excellent
9.7
Pros: The best thing about the congress Plaza is the location! It is minutes away from the art museum and the milinium park. The staff was very friendly and professional. The parking was a bit pricey, but that's normal for the downtown area. The room was very clean and the hotel itself is very beautiful.
Cons: I loved everything about it:)
Okay
4.2
Excellent
8.8
Excellent
9.6
Good
7.1
Excellent
8.5
Excellent
10.0
Okay
5.7
Good
7.1
Pros: The room was huge, but needed to be updated.
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