Chicago hotels near Merchandising Mart

Pros: Superior service and accommodations, personal at hotel far superior to any staff at any hotel!

Pros: Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror!

Cons: The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.

Pros: Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc

Pros: This is a great hotel the atmosphere that employees everyone was great there

Pros: Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.

Pros: The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed.

Cons: The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.

Pros: great accomodations and service

Pros: Everything. Zero complaints

Cons: Service was boardline TOO GOOD if that is such a thing

Pros: Really enjoyed the stay here, very comfortable and a great location for the price. I needed to make a last minute update to stay a few more nights as my travel was cancelled due to weather. The employees were extremely helpful in letting me keep the same room and at the same rate.

Cons: Stayed on the same floor as the pool, so some noisy kids were expected

Pros: Location, personnel, accommodations. Welcoming and relaxing.

Pros: Concierge, door men excellent.

Cons: Paying for with fi? Really...at these prices? Terrible. $10.00 to use 15 min. Had no idea. Showed up on statement. Housekeeping fine first night but 2nd night left our duvets on floor and when we called to report they actually asked what we would like them to do about it. After telling them we wanted some new duvets a maid came and complied. Next day we returned to find all of our pillows with shams gone...not a functional problem since we still had pillows to sleep on but since they are part of the decor we weren't sure what that was all about. They were on the bed when we left that morning. Overall the room was quiet but I think we could do better next time. Hotel being renovated so maybe the reno rooms will blow you away...ours did not. Other than housekeeping staff the rest of staff was helpful but could have been more accommodating when we missed a night of our reservation due to being snowed in at airport in philly and unable to get there. If they couldn't refund a night of our pre paid room we thought we might have recd a complimentary night in future. They told us to ask price line about that but price line pushed it back to them...

Cons: Paying $40 or $72/night parking was ridiculous

Pros: My wife and I got a special price which included parking (worth $72!). We had to stay one night downtown and chose the hotel for the convenience and value. We were grateful to be surprised by excellent staff, excellent facilities and excellent service. We would go back in a heartbeat. Location is exceptional for anything downtown, especially Michigan Ave and holiday shopping.

Cons: Nothing.

Pros: Valet person was very nice

Cons: Room was dirty. Had corn nuts and used tissues on floor. We heard the entire conversations of the room next door and we knew hey could hear us so we couldn’t be ourselves.

Pros: Location is great. Staff helpful.

Pros: My husband and I recently stayed at the Omni with are 1 year old twins. The staff was more than accommodating. Everything from gift bags for the girls to bringing up a microwave and refrigerator. We will be back!

Pros: I have been a Marriott guy for some time and had the opportunity to stay at an Omni Hotel in Dallas and decided to give it another try in Chicago because my Dallas experience was so good. They are a true class act!

Cons: Nothing!

Pros: Rooms and room service were great - good pool and hot tub for families

Cons: It was pretty stellar

Pros: Beautiful hotel, great location. Very pleased with our stay. And very close to the red line.

Pros: Location

Cons: Front desk staff could be friendlier

Pros: I chose Fairmont Chicago, Millennium Park because of its location and good reputation. After my stay at the hotel I am glad that I made a right choice. When I was checking into the hotel there was some confusion about my reservation. I reserved two rooms but the hotel reservation system showed only one room under my name. After I presented my two hotel reservation vouchers and email communication the front desk manager quickly gave me two rooms without unnecessary delay (the room types were exactly what I requested when I made my reservation). The hotel front desk manager and staff were very courteous while they were trying to sort it out. I and my family had a great stay there. It's location and free room wi-fi connection were excellent.

Pros: Good value, good location

Cons: Parking high $70 a day, room service cart left in hallway for almost full day. Wireless cost high $16 per day,

Pros: The room was very comfortable and the hotel staff was fabulous. Really enjoyed our stay.

Pros: The staff was incredibly kind

Cons: Bathroom wasn't immaculate

Pros: Location was good, food was good in restaurant.

Cons: Food service closed basically at 11 - even room service! This seems crazy for a location like this.

Pros: We loved the special lounge to relax in. It was like having our own kitchen and living room.

Cons: Everything was great.

Cons: The hotel failed to follow my president profile and didn't provide non scented products nor my workout clothes.

Pros: Location - very convenient. One of those hotels that tries to make money on every little extra.

Cons: Cockroaches on the 26th floor where our room was. Reported it to the front desk - they didn't sound surprised at all.

Pros: Good access to Chicago attractions

Cons: #1 WAY TOO EXPENSIVE. Room price was average to low for area. But restaurant was mediocre and priced straight insulting, $29 for a buffet with no omelette bar, no fresh Oj, nothing fresh. Worst buffet for the money ever. #2. No snacks on floors and $5 for 20 Pringles potato chips. No snack food in area especially late night. Room service slow and speedy. #3. $70 for parking. No validation or discount for hotel customers, across the street its $35 also borderline insulting

Pros: The parking garage is located right next door and was very easy to access. No need to spend money on valet parking, unless you don't like carrying your luggage. Parking next door was 1/2 the cost. (About $35 per day). Safe area. Great location!

Cons: No free WiFi in rooms. In order to use free WiFi, you had to go to the lobby. Pricey stay for no internet access in room.

Pros: Extremely comfortable bed and pillows. Great food and drinks in Gold Lounge.

Pros: I honestly felt like I stole from them for getting my room that cheap! It's a truly 5 star place it's close to everything you could want to do downtown! The staff is very friendly and amazing! The rooms are very nice and pretty big!

Pros: Very caring/warm/genuine staff. Outstanding view of park from room. Great breakfast in room and "rainfall" showerheads were very relaxing.

Cons: A bit away from the shopping but they have a Bentley to help with transport. Could not secure a late check-out but hotel was fully booked so this was understandable.

Pros: A beautiful hotel in an excellent location. The best service I have ever experienced in a hotel. The room was large and beautiful. Excellent beds - I slept really well. Overall a great experience!

Cons: The fancy coffe pot in the room. Just simply give me a Mr. Coffe machine that is a no brainer. We also stayed in the room when we had to switch the clocks back. No way, no how could we figure out how to move the time back one hour. Stupid things, but iratating.

Pros: Breakfast

Cons: no flexibility, no helpful staff

Pros: Large room; very clean; excellent location

Cons: Lack of countertop space in bathroom

Pros: large suite good for family

Cons: Location far from restaurants, other popular spots. Shower drain did not work and overflowed requiring multiple staff visits. Long waits for elevators. Room adjacent to elevator. Not generally up to character of other Fairmont hotels.

Pros: Great service and attention to detail. Very guest oriented and helpful.

Cons: $50 for overnight parking.

Pros: Location. Nice view. Nice acomodations. Fun place. Good value

Cons: Not much i didnt like. Nice view of the Chicago river but would be better if window was cleaner.

Cons: The elevator service was terrible. We would often wait over 20 minutes to catch the elevator during the day, and the stairs were not practical when you're staying in the 28th floor.

Pros: Good location

Cons: My king bed was actually a king box spring with two twin mattresses. Who does that? The seam is right in the middle of your back.

Pros: Great location, very good restaurant in the hotel.

Cons: Have to wait along time for elevator, then it broke down along with the coffee machine.

Pros: Central downtown location, good restaurant, nice service

Cons: Needs a good cleaning and update, grungy.

Pros: The hotel is centrally located and the staff was accommodative. Just be aware the rooms are tiny

Pros: Incredible views of the river and downtown. Walking distance to Navy Pier, Willis Tower and lots of other great restaurants and fun places. Staff was very helpful, have a son in a wheel chair and they went out of their way to help. Great Italian/pizza restaurant in lobby. Historic style building with very clean modern rooms.

Pros: Room very clean and cozy. Excellent location for downtown. Great value for the money.

Cons: It was difficult to locate and find initally when we were driving and trying to checkin.

Pros: Location is perfect. Rooms are tiny, with no wasted space and good views. Lobby non-existent, but 2nd floor desk/relax space makes up for that.

Cons: They have no lot, no arrangement with a local lot, and only one valet on staff as best I could tell. This guy would disappear for up to 20-30 min, or flat out say it will be 20+ min before I can get your car. All that, for $55 per trip. Don't drive, or plan to find a distant garage if you want to pay less than $50-70 per night parking. Atop the valet-delay, they only had one elevator servicing floors 11-30s, and every trip up or down took at least 10 min of waiting (don't leave anything behind!) and every trip in the elevator was packed body to body.

Pros: The River Hotel is very conveniently located and has a nice restaurant downstairs that has a nice beverage selection and even deep dish Chicago pizza (along with a diverse selection of salads, pasta, and meat dishes). The A/C was great and the mattress was comfortable. We were able to check in an hour and a half early, which was very nice.

Cons: The room was tiny - literally the same size as many of the hotel rooms we stayed in in Japan. The toiletries and furnishings were the bare minimum - don't forget to bring the bar of soap to the shower if you want to use it there instead of at the sink! Finally, the elevator situation is terrible. Multiple times, we had to wait well over 10 minutes for an elevator to get to our room. Be sure to budget in extra time if you're on a schedule!

Pros: Location

Cons: Smallest room I've ever seen. Valet parking outrageously expensive.

Pros: Chicago is a beautiful city. The River Hotel couldn't have been located any better. Our view was ok nothing great because we were in the 2nd floor. The hotel staff was very nice. And the marble stair case was gorgeous. I liked that they had complimentary bottled water. That's help whenever you walking continuously around the city.

Cons: I had issues about several things that may not matter to some people but it bothered me. I asked twice for a sleeping mask and the first night they're were out said they'll get some in the next day. On the next day I asked again and they already have them out.?.? I feel they should have notated I requested one the first day and then have it ready the next. The bed linens leave something to be desired. They use a flat sheet for the bottom sheet which kept coming undone. The comforter wasn't big enough for the bed. It continuously kept falling off so in the middle of the night I had to get up and cover my wife back up. The room was for the most part clean. However I drop something and when I looked under the bed I saw individual skittles covered in dust :-/. And the restaurant... We tried to eat and drink there but the service was terrible. Took 20 mins to get menus and a water. I guess they're understaffed? But we left before ordering anything due to the service. The overal stay wasn't terrible. I would stay there again but I would never pay full price for it.

Pros: The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.

Pros: the hotel is very neat.

Cons: it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.

Pros: Very close to the city centre with excellent views of the river and a very comfortable room

Cons: Soaps, shampoos, milks and tea were not replenished

Pros: Excellent location, check in, check out was very efficient. Liked the bottled water in the hall by the elevators.

Pros: the location is very good.

Cons: The room clean service.

Pros: This hotel is good, but the better is your localization. It's closer River and Michigan Ave.

Cons: It's do not have breakfast.

Pros: close to Michigan Avenue

Cons: bad noise in duct everytime air came on. kept me awake most of the night. advertised as 2 room suite, but NOT 2 separate rooms - very misleading.

Pros: I could not find anything that I disliked. I drove to Chicago and used the valet parking which was very convenient.

Pros: Our room was awesome. Very very comfortable!

Pros: Allowed to check in early.

Cons: Tv screens are too small

Cons: Is this a swingers hotel? Lots of people walking around in their underwear in the hallway. Desk said this is typical.

Pros: The staff was pleasant at check in and breakfast. The room was comfortable and well appointed. I appreciated the full size hair dryer which I'm finding to be a luxury lately.

Cons: The bar was a very young hip LOUD crowd. My group felt very out of place trying to get a drink there with some coworkers and we had to leave early because of it. Coming back to the hotel after dinner there was a wait to get on the elevator between all the loud groups going up to the bar.

Pros: Had a great experience overall. The staff at the front desk, restaurant and main door were all very attentive and courteous. My room was very quiet as requested it. It was located on the 15th floor and it was impeccable. Unfortunately I didn't have the time to check out and enjoy the gym and the lounge on the 4th floor. I was very pleased and would highly recommend anyone to stay at the Godfrey Hotel.

Pros: Location and amenities

Cons: Room was either directly above or below the in house nightclub. I may as well gone to the club, because that's how loud it was until 2AM. Upon calling front desk the only alternative was an offer of earplugs.

Pros: Excellent customer service!

Cons: Bathroom could use a pocket door.

Pros: I have heard there is some noise Weds to Saturday late nights but I was there on a Monday night. I guess there is a nightclub. That still probably wouldn't bother me. It's a really nice hotel and if you are going for a night out in the city this is a perfect place.

Pros: Great location and staff. Feels like a high class hotel.

Cons: One of the 2 elevators was out of service. So the one was always busy. Especially with always stopping at the the Club/Lounge on one of the floors.

Cons: The front desk hung up on me 3 times and my girlfriend twice, the comforter had black mold. So overall this place is ghetto

Pros: Great service, BCBG, not expensive and they have a great bar on the 4th.

Cons: They don't have recycle bins in rooms... Euhhhh... #2015

Cons: There were some technical issue w the room. They are upgrading things to blue tooth control. But they were very receptive and helped when things didn’t work

Pros: Exactly the amenity level that you want to pay for. Great, though not extensive, onsite amenities (gym, spa), and a GREAT restaurant/bar. I was passing through on business for one night and I had a couple of small plates and was really amazed. I'd definitely come back just to eat here, but the room was clean and well appointed too.

Cons: At 44, I have to try pretty damn hard to be hip enough to chill at the ultra-cool bar at this place. I leave it to others to judge whether I was successful or not.

Pros: Everything in the room will be good! view is the best!!! Location is the best of the best!

Cons: When we check in, nobody tell us about breakfast, it is not include. When we check out we we're waiting car about an hour, the gay on the destination almost lost our parking ticket!

Pros: Room, Location

Pros: Perfect location, easy access to shopping, restaurants and museums

Cons: A/C unit blew like a box fan and was quite annoying and not adjustable, toilet clogged and took time for staff to assist, we had a rental car and parking onsite was convenient but outrageously priced...in hindsight I would have booked elsewhere.

Pros: Suite type room for affordable price. Wonderful access to Michigan Ave, Art Museum, and river. Breakfast included was great.

Cons: Charging $300 for potential incidental usage is exorbitant.

Pros: Great downtown location

Cons: An elevator was down for a major overhaul, fine. One of the three remaining was getting stuck on floors for extended periods of time, and we heard it even fell four floors while someone was on it. Customer’s safety is clearly not a number one concern for this hotel.

Pros: Great price and location.

Cons: The bathroom was not clean, there was a previous guest's hair all over the shower walls. It was pretty disgusting.

Cons: Parking sucked