The Willows Hotel

3 stars
555 West Surf Street, Chicago, IL 60657, United States
Chicago, IL
+1 773 528 8400
7.9
Good
based on 1288 reviews
1,288 reviews
Fri 10/4
-
Sat 11/4
1 room, 2 guests
Deals from
$149
/Cheapest rate per night
Room type
Provider
Nightly total
Standard Room, bed type unknown
$149
Queen room, 1 queen bed
$151
Queen room, 1 queen bed
$153
4 more The Willows Hotel deals
4 more The Willows Hotel deals
Lobby
Other
Lounge
Restaurant
Front desk
Bathroom
Building
Bathroom
Bedroom
Gym
Other
Room amenity
Bathroom
Hallway
Photos of The Willows Hotel
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Located less than a 20-minute stroll from Diversey Railway Station, The Willows Hotel offers free Wi-Fi. This modern property is conveniently situated in Lake View.

There are a range of facilities available to those staying at the hotel, including a concierge, laundry facilities and a 24-hour reception. It also provides room service, a safe and luggage storage.

Rooms at The Willows Hotel feature mini bars and hair dryers.

The area surrounding the hotel has a variety of restaurants and cafés. Millennium Park, the Art Institute of Chicago and Chicago Loop are easily reached by car.

7.9
Good rating
Based on 1,288 verified guest reviews

Latest deals for The Willows Hotel

Fri 10/4
-
Sat 11/4
Standard Room, bed type unknown
No inclusions
Queen room, 1 queen bed
No inclusions
Executive room, 1 king bed
No inclusions
Queen room, 1 queen bed
No inclusions
Executive room, 1 king bed
No inclusions
Standard Room, 1 queen bed
No inclusions
Queen room, bed type unknown
No inclusions
Standard Room, bed type unknown
No inclusions
Deluxe room, 2 queen beds
No inclusions
Queen room, bed type unknown
No inclusions
Standard Room, bed type unknown
No inclusions
Deluxe room, 2 queen beds
No inclusions
Queen room, bed type unknown
No inclusions
Standard Room, 1 queen bed
No inclusions
Deluxe room, bed type unknown
No inclusions
Deluxe room, 2 queen beds
No inclusions
Standard Room, 1 queen bed
No inclusions
Executive room, 1 king bed
No inclusions
Standard Room, bed type unknown
No inclusions
Executive room, 1 king bed
No inclusions
Queen room, bed type unknown
No inclusions
Queen room, 1 queen bed
No inclusions
Deluxe room, 2 queen beds
No inclusions
Standard Room, 1 queen bed
No inclusions
Queen room, bed type unknown
No inclusions
Double room, bed type unknown
No inclusions
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.

Amenities at The Willows Hotel

  • Room service
  • Free Wi-Fi
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries
  • Internet
  • Parking
  • Laundry service
  • Laundry facilities

Basics

  • Free Wi-Fi
  • Internet
  • Linens
  • Towels
  • Fan
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Body soap
  • Air-conditioned
  • Dustbins
  • Conditioner

Bathroom

  • Shower
  • Bathtub
  • Hairdryer
  • Toilet
  • Toilet paper
  • Bathrobe
  • Private bathroom

Services and conveniences

  • Wake-up service
  • Concierge service
  • Safety deposit box
  • Room service
  • 24-hour front desk

Dining

  • Wine glasses
  • Minibar
  • Snack bar
  • Food can be delivered to guest accommodation

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

General

  • Telephone
  • Carpeted
  • Storage available

Health and safety

  • Daily housekeeping
  • First-aid kit
  • Safe

Accessibility and suitability

  • Lift
  • No smoking

Bedroom

  • Alarm clock
  • Wardrobe or closet

Workspace

  • Fax/photocopying
  • Desk

Things to do

  • Beach access
  • Golf

Parking and transportation

  • Parking

Reviews of The Willows Hotel

7.9
Good
1288 verified ratings
Wonderful
534
Very good
282
Good
209
Okay
84
Fair
78
Mediocre
34
Poor
67

Summary of reviews

Guests say
Guests appreciated the hotel's great location, which was convenient for visiting nearby attractions and felt safe. Many found the beds comfortable, contributing to a pleasant stay. However, several guests reported issues with service, noting unfriendly staff and problems with room cleanliness and amenities.
AI-generated from customer reviews
Location10 out of 10
Cleanliness2.5 out of 10
Service2 out of 10
Sort by:Most recent

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Score by provider

All reviews

10
Wonderful
John, Feb 2023
An older but very well kept hotel. Cozy lobby with nice seating around a fireplace.
10
Wonderful
Jeda, Jul 2022
Cute boutique hotel. Smallish rooms, but fantastic location within walking distance of shopping, restaurants and amenities. Great neighborhood!
9.1
Wonderful
Anonymous, Apr 2017
Pros (+) Fun area, good for us as it's near family here, always a welcome option. Beds very comfy. Friendly.
4.8
Mediocre
Anonymous, Feb 2017
Pros (+) Location was good, and it was nice to have the option for parking in the ramp around the corner. The staff was friendly enough but not very helpful with the issues with our radiator. The price seemed ...
Cons (-) Heat is provided by old-timey radiators which clank and are hard to control. The front desk wasn't very helpful when we couldn't get one closed (we were roasting)- they just said, "turn the knob" (duh...
Read more
6.8
Okay
Anonymous, Oct 2016
Pros (+) Front desk very helpful. Room spacious. Beds very comfortable.
Cons (-) Hallway dingy. Room furniture sparing and dingy. Room doesn't have a closed off closet. Carpet and walls could be brighter.
10
Wonderful
Anonymous, Apr 2016
Pros (+) The staff is always so friendly and helpful. Paul was so polite and upgraded my room so my daughter, with whom I was visiting, could stay with me and we could each have our own beds.
Cons (-) My room had a hint of cigarette smoke when we first arrived. I had to spray it. The sign clearly stated NO SMOKING.

Location

555 West Surf Street, Chicago, IL 60657

What's nearby

  • Lincoln Park1 km
  • Wrigley Field1.9 km
  • River North4.3 km
  • Museum of Contemporary Art4.5 km
  • Michigan Avenue4.6 km
  • Magnificent Mile4.6 km
  • Michigan Avenue Bridge5.3 km
  • Chicago Theater5.5 km
  • Harpo Studios5.7 km
  • Navy Pier5.7 km
  • Millennium Park5.9 km
  • Willis Tower6.2 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at The Willows Hotel

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at The Willows Hotel

  • How long should you stay at The Willows Hotel? KAYAK users usually book their rooms here for 2 days.

FAQs when booking at The Willows Hotel

  • Where is The Willows Hotel located?

    The Willows Hotel is located at 555 West Surf Street in Lake View, 6.6 km from the centre of Chicago. Lincoln Park is the closest landmark to The Willows Hotel.

  • When is check-in time and check-out time at The Willows Hotel?

    Check-in time is 15:00 and check-out time is 11:00 at The Willows Hotel.

  • Does The Willows Hotel offer free Wi-Fi?

    Yes, The Willows Hotel offers free Wi-Fi.

  • How far is The Willows Hotel from the airport?

    The Willows Hotel is 18.4 km from Chicago Midway.

  • How does KAYAK find such great The Willows Hotel hotel deals?

    KAYAK scours the web for all room deals available at The Willows Hotel in Chicago and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Willows Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Willows Hotel.

Nearby hotels and places to stay

Closest

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2-star hotel
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Cheapest

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3-star hotel
10% cheaperHotel Versey Chicago Lincoln Park8 Excellent (2,240 reviews)0.2 kmWi-Fi, Tea/coffee maker, Coffee machine$202+
3-star hotel
City Suites Hotel8.2 Excellent (1,191 reviews)1.01 kmFitness centre, Room service, Free Wi-Fi$232+
2-star hotel
The Neighborhood Hotel Lincoln Park
8 Excellent (36 reviews)0.44 kmWi-Fi, Tea/coffee maker, Coffee machine$302+
The Neighborhood Hotel - Lincoln Park 302 - One Bedroom w/ Patio
0.44 kmCoffee machine$385+

Most recommended

See most recommended stays in Chicago
The Neighborhood Hotel - Lincoln Park 301 - One Bedroom
10 Excellent (3 reviews)0.44 kmCoffee machine$427+
The Neighborhood Hotel - Lincoln Park 202 - One Bedroom w/ Patio
10 Excellent (1 review)0.44 kmCoffee machine$473+
The Neighborhood Hotel - Lincoln Park 501 - Three Bedroom Penthouse
9.5 Excellent (4 reviews)0.44 kmCoffee machine$555+
The Neighborhood Hotel - Lincoln Park 203 - Two Bedroom
9 Excellent (4 reviews)0.44 kmCoffee machine$642+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7.7
6.6 km
Chicago Midway
18.4 km

Everything you need to know for your stay in Chicago