Ambassador Chicago

Wish I hadn't stayed here

Nothing.

Horrible service, horrible housekeeping - where old cutlery and dishes are left lying around and you need to call in to get fresh glasses. I had to personally go downstairs to the front desk and get a fresh set myself after waiting for 90 minutes for room service and/ or housekeeping to bring me fresh utensils and cups. The first night the ice machine was out. The shampoo and shower gel weren't replinished and had to call housekeeping to bring us more so we could shower. After being charged 18% gratuity and $4 in service charge, the room service staff got rude when they werent offered more tip! The whole hotel seems to be in a chaos And the staff, facilities, rooms and state of the hotel in general is absolutely pathetic. This hotel gave me lesson on why it's better to stick with the hoteliers like the Marriots and Hiltons of the world. I highly recommend everyone to steer clear of this hotel. Pay a bit extra and live in a hotel not a motel trying to pass itself off as a 4/5 star.

Cool hotel, love this area of Chicago

No phone charges available Heater making noise throughout the night, had to choose between being cold or awaken by noise Heat was off when I arrived, "engineer" had to come up to turn it on (shouldn't it be obvious where and how to control the temperature?) Heater was on the ground behind a desk, I had to get under the desk to adjust the temp each time

Not pleasant

Not much

Room would not cool down, hallways looked filthy, beds were hard and not comfortable.

Overpriced. Pleasant staff, but disorganized. Clea

Location great, nice staff eager to please. Breakfast buffet was cold food only, but good. Rooms were small and clean.

Overpriced, elevators were erratic. Power breakfast was fine, but they kept changing the hours. Had to have Food and Bev manager intervene to get breakfast. Did not have enough newspapers on three of the four days I stayed there. Coffee was $9. Mixed drinks were $15. Our group was 50 rooms. Many complaints. Few amenities for the price. No radios in room. Only one electrical plug in room behind chair.

When it's busy, it's a mess.

The only staff I ever saw was at the Check-In Desk. Waited an hour to have an iron delivered to the room. Waited over an hour for car to be dispatched from valet. There was no "welcome to our hotel" from anyone, it was essentially "you're on your own here".