|""Clean, helpful staff ,good location.""||(in 550 reviews)|
|""Great location, friendly staff, old feel!""||(in 233 reviews)|
|"Beautiful historic hotel in great location!"||(in 219 reviews)|
|"The air conditioning/heat was broken."||(in 45 reviews)|
|"The room had a horrible odor."||(in 324 reviews)|
|"Water pressure was horrible"||(in 87 reviews)|
|great location||in 1,505 reviews|
|great room||in 1,043 reviews|
|old hotel||in 833 reviews|
|friendly staff||in 599 reviews|
|lake view||in 468 reviews|
|hot water||in 242 reviews|
|beautiful lobby||in 186 reviews|
|great price||in 155 reviews|
|air conditioning||in 154 reviews|
|grant park||in 110 reviews|
|lake michigan||in 89 reviews|
|bed was comfortable||in 85 reviews|
|downtown chicago||in 51 reviews|
|congress||in 39 reviews|
|room was hot||in 38 reviews|
|need of renovation||in 33 reviews|
|good thing||in 17 reviews|
the customer service could be improved. My Expedia reservation took a while, I sat in the lobby for a while (this was okay), but afterwards they charged double, and I had to call 3 times, and involved Expedia team to have the issue solved and get the reimbursement.
The bed was great as were the amenities. The hotel is lovely and spacious. When I commented in a different review that I was surprised not to have been offered an upgrade in a very slow time, I was immediately given one. Our 3 night stay was very pleasant.
Many of the staff seemed indifferent to us as customers. Only after my poor review did the front desk take any interest in us and even then there were no smiles. The maintenance man we met on the elevator seemed to be the only person happy to work there.
Location was great and the room was nice
No parking. The price was good but the parking was not included, it and was about $50 a night so it kind of defeated the purpose of getting a good deal.
What a grand old lady this hotel is. Soak up the ambience and the history and enjoy the great location.
Make no doubt this place old, but beautiful. The pipes creak, the elevators break down occasionally but definitely great value for money considering her location.
I loved the location and history of this hotel. It wasn’t fancy but it was clean and the bed was very comfortable.
I really wish they had water available in the lobby. They had containers out there but they never had water in them at all for the three days we were there.
Location location location. Walking distance to airport train.
Breakfast and hot water in the rooms.
Stayed here again bc it’s location. Close to downtown attractions and the train
Bed was super hard, room was way too hot, stay was not friendly at all.
Bed was comfortable
Hotel is very dated. The room doors are original to the building and look nearly 100 years old. However, they are banged up and painted over 1000 times. Carpet is tired. You can’t control the temperature in your room. Walls are thin. It’s a cheap renovation overall with poor taste in furnishings and an indifferent staff. This hotel should be gutted and redeveloped then it has a shot because the location is quite good.
My message light was on on my phone and i called the desk 5 times and they said they would turn it off and they never did. For me it is the little things that irritate me when it comes to service. Do what you say you are going to do. The book int he room says the shop int he lobby is open until 10pm but it was closed at 7pm and then the next day it was closed at 4pm. Again, frustrating.
Badly in need of an uodate
This hotel really needs an update, some of the I fraturfture is so old in the rooms and it’s been the same the last decade I’ve stayed there.
Building very nice. Location excellente
The room cleanless needs improve.
The iconic Congress Plaza Hotel in downtown Chicago has served solo travelers, families, couples, politicians, and celebrities for the last 125 years. Its gracious lodgings and close proximity to many local attractions make it an ideal destination for guests from around the globe.
Congress Plaza Hotel is located across from Grant Park, which overlooks Lake Michigan, and is about 30 minutes away from O’Hare International Airport. It's walking or driving distance from many major Chicago landmarks, including Shedd Aquarium, Navy Pier, Museum of Contemporary Art Chicago, and Magnificent Mile.
Accommodations at Congress Plaza Hotel are stately and spacious. Guests can choose from the Lakeview King Room overlooking Grant Park and Lake Michigan, the Family Suite with two bedrooms, two TVs, and one bathroom, or the Deluxe Suite with picturesque views and a jacuzzi. There are smoking and non-smoking rooms available, and all have complimentary WiFi access.
Congress Plaza Hotel offers many on-site amenities and activities. The 24-hour fitness center can set pulses racing, while the on-site barbershop, shoeshine, and same-day dry cleaning services can help prepare guests for an important meeting or a special night out. A full-service business center is ideal for sending or retrieving documents, and the charming gift shop offers one-stop shopping for special Chicago souvenirs. The hotel's Gold Room has been an in-demand spot for holding dream weddings for over a century.
Congress Plaza Hotel offers various dining options that are as elegant and inviting as the hotel itself. Sidle up to the bar at Congress Lounge and enjoy a craft cocktail or beer while watching the latest Cub’s game. Gazebo Restaurant serves crave-worthy breakfast fare to get your day started right, and Rafael’s Restaurant dishes out classic American fare for lunch and dinner while diners enjoy stunning park views.
based on 7,512 reviews
Policies vary by room type and provider.
If you are hoping to eat some of your meals at the Congress Plaza Hotel during your trip, consider booking the Bed and Breakfast package, which will provide you with free daily breakfast for every member of your party. Depending on how many nights you will be staying at the hotel, you may also be eligible to receive a discount on your booking.
When couples are planning their special day at the Congress Plaza Hotel, there are several reception packages that they can choose from. The basic package provides a selection of amenities, including a personal wedding planner, a sparkling wine toast, decorations, a 4h open bar, and a custom designed wedding cake. Different catering packages can be selected, with the A Moment in Time package costing $129 per guest and providing entree choices such as beef wellington, pot stickers, and crab cakes. For a fancier menu, opt for the An Elegant Affair package, which costs $159 per guest and includes the option of filet mignon and lobster tails.
For those that are planning on hosting a meeting or workshop at the Congress Plaza Hotel, there are many services that you can take advantage of. For an additional fee, guests can receive access to audio equipment, technical personnel to help with logistical set-ups, lighting, and special effects. It is also possible to purchase access to flip charts, easels, markers, and an AV cart, as well as computer data equipment and video equipment. There is an on-site catering team that will work with you to customize your perfect menu for the event.
If you are interested in science, consider visiting the Adler Planetarium and Astronomy Museum, a unique experience that is only a 5m drive from the Congress Plaza Hotel. For those that enjoy art, the Museum of Contemporary Art can be reached by car in under 7m and is known for being one of the world’s largest contemporary art venues. The Field Museum is a 6m drive from the hotel and focuses on natural history, making it a popular choice among children.
If you will be traveling with a lot of luggage or just simply want to go from Chicago O’Hare International Airport to the Congress Plaza Hotel as quickly as possible, it is best to either rent a car or use a ridesharing service. A standard UberX will cost you approximately $31 to $39 each way, while an UberXL will be closer to $50 to $65. If you would like to save money, opt to use public transportation instead, such as the local train. The Blue line will bring you to the hotel in around 50m, and a single-fare ticket will cost $2.50. (Prices checked 06/06/19).
Congress Plaza Hotel is located at 520 South Michigan Avenue in Loop, 0.3 km from the centre of Chicago. Grant Park is the closest landmark to Congress Plaza Hotel.
Check-in time is 15:00 and check-out time is 12:00 at Congress Plaza Hotel.
Yes, Congress Plaza Hotel offers free Wi-Fi.
No, Congress Plaza Hotel does not offer free parking.
No, Congress Plaza Hotel does not offer free airport shuttle service.
Congress Plaza Hotel is 14 km from Chicago Midway.
No, Congress Plaza Hotel does not have a pool on-site.