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Congress Plaza Hotel
3 stars

Congress Plaza Hotel

520 South Michigan Avenue, Chicago, IL 60605, United States
Chicago, IL
See location+1 312 427 3800
From
$124
Cheapest

rate per night

7.4
Good
based on 7640 reviews
7,640 reviews
Room type
Provider
Nightly total
Standard Room
Double room
King room

Photos of Congress Plaza Hotel

Overview

Originally built to accommodate visitors to the Worlds Colombian Exposition in 1893, the guest rooms and suites of the Congress Plaza Hotel are truly spacious by todays standards. There are a total of 870 guest accommodations, including 36 deluxe suites, many of which overlook the beautiful waters of Lake Michigan. High speed internet in guest rooms is complimentary. Wireless internet in the lobby IS free for all registered guests. Adult rates start at age 15 and older for a fee of $20 additional per person. Smoking rooms are based on availability at check in. Iron/Ironing board & Hairdryer & safe deposit box in all guest rooms. Car parking is located just 1/2 a block from the hotel. Self-Park overnight is $58.00. No in-and-out privileges. 25.00 deposit per night required for incidentals

Latest deals for Congress Plaza Hotel

Fri 28/3
Sat 29/3
Deluxe room
No inclusions
bed type unknown
$1,078
per night
Standard Room
No inclusions
bed type unknown
$124
per night
No inclusions
bed type unknown
$124
per night
No inclusions
bed type unknown
$140
per night
No inclusions
bed type unknown
$141
per night
Double room
No inclusions
bed type unknown
$136
per night
No inclusions
bed type unknown
$148
per night
No inclusions
2 double beds
$153
per night
No inclusions
bed type unknown
$154
per night
Queen room
No inclusions
1 queen bed
$156
per night
No inclusions
bed type unknown
$159
per night
No inclusions
1 queen bed
$161
per night
No inclusions
bed type unknown
$169
per night
King room
No inclusions
bed type unknown
$150
per night
No inclusions
bed type unknown
$159
per night
No inclusions
bed type unknown
$223
per night
No inclusions
bed type unknown
$273
per night
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Congress Plaza Hotel

  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Business centre
  • Wi-Fi available in all areas
  • Flat-screen TV

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Linens
  • Towels
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Body soap
  • Air-conditioned
  • Dustbins
  • Conditioner

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Disabled access
  • Lift
  • Shower chair
  • Accessible by lift
  • Hypoallergenic
  • Adapted bath
  • Allergy-free room
  • No smoking
  • Toilet with grab rails
  • Upper floors accessible by lift
  • Designated smoking area
  • Private entrance

General

  • Quiet street view
  • River view
  • Family rooms
  • Sea view
  • Seating area
  • Interconnected room(s) available
  • Sofa
  • Lake view
  • Landmark view
  • Telephone
  • Carpeted
  • City view
  • Storage available

Services and conveniences

  • Conference rooms
  • ATM on-site
  • Business centre
  • Wake-up service
  • Concierge service
  • Safety deposit box
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Key card access
  • Express check-out
  • 24-hour front desk

Dining

  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Tea/coffee maker
  • Refrigerator
  • Food can be delivered to guest accommodation
  • Coffee machine
  • Vending machine (drinks)
  • Vending machine (snacks)
  • Dining table

Bathroom

  • Raised toilet
  • Shower
  • Shower cap
  • Bathtub
  • Hairdryer
  • Toilet
  • Toilet paper
  • Toothbrush
  • Private bathroom

Media and entertainment

  • Radio
  • Flat-screen TV
  • Cable or satellite TV
  • TV

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Things to do

  • Gift shop
  • Bicycle hire
  • Golf
  • Beauty salon

Bedroom

  • Socket near the bed
  • Alarm clock
  • Wardrobe or closet

Workspace

  • Fax/photocopying
  • Laptop safe
  • Desk

Parking and transportation

  • Parking
  • Airport shuttle

Health and safety

  • Daily housekeeping
  • Safe

Family friendly

  • Cribs available
  • Kid-friendly buffet

Fitness

  • Fitness centre

Reviews of Congress Plaza Hotel

7.4
Good
7640 verified ratings
Wonderful
2057
Very good
1462
Good
1581
Okay
848
Fair
777
Mediocre
366
Poor
549

Summary of reviews

Guests say
Guests generally appreciated the hotel's location, describing it as wonderful and conveniently situated near cultural attractions. Cleanliness was frequently mentioned positively, with many guests noting clean bathrooms and well-maintained rooms. However, there were considerable complaints regarding service, particularly the front desk and customer service experiences. Issues such as inconsistent room temperatures, uncomfortable beds, and noise from outside events were also pointed out, detracting from the overall experience.
AI-generated from customer reviews
Location8.5 out of 10
Cleanliness8 out of 10
Room Size5 out of 10
Service3 out of 10
Bed Comfort3 out of 10
Atmosphere2.5 out of 10
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Score by provider

All reviews

2.0
Poor
Mark, Aug 2024
Bad customer Service, at the front desk
8.0
Very good
Henry, Jun 2024
I’m in a wheelchair. Most everything was accessible but the shower/tub was a conventional bathtub so I couldn’t shuffle into it. So I did sponge baths.
8.0
Very good
Anonymous, Aug 2023
We traveled for Lalapalooza. Location is perfect! Hotel is expensive for what it is and needs updating.
2.0
Poor
Anonymous, Jun 2023
The room was so outdated, the bed hard, the tub handle rusty, the shower/tub area are dirty, hot water not working, no sound cancellation (ended up can’t sleep). Ac can’t be adjusted. Not worth for th...
Read more
8.0
Very good
Idalia, Nov 2022
The spacious double room was great. My only complaints would be the old furnace/AC which we couldn’t control the temperature of so the room would be too warm and some of the pillows being too stiff.
10
Wonderful
Alexandra, Jul 2022
I loved the great view and access to Lollapalooza. I think what could’ve been better is an earlier check-in time since I had to wait over an hour to check due to others checking in at the same time.
1.9
Poor
Matthew, Aug 2021
This hotel has profoundly uncaring, incompetent staff and management and is dangerous. Elevators failed frequently. Seriously, no exaggeration. Elevators were out of service multiple times during my s...
Read more
4.2
Mediocre
Marina, Jun 2020
Pros (+) location
Cons (-) the customer service could be improved. My Expedia reservation took a while, I sat in the lobby for a while (this was okay), but afterwards they charged double, and I had to call 3 times, and involved...
Read more
8.5
Very good
Peggy, Dec 2019
Pros (+) The bed was great as were the amenities. The hotel is lovely and spacious. When I commented in a different review that I was surprised not to have been offered an upgrade in a very slow time, I was im...
Cons (-) Many of the staff seemed indifferent to us as customers. Only after my poor review did the front desk take any interest in us and even then there were no smiles. The maintenance man we met on the elev...
Read more
7.4
Good
Anonymous, Dec 2019
Pros (+) Location was great and the room was nice
Cons (-) No parking. The price was good but the parking was not included, it and was about $50 a night so it kind of defeated the purpose of getting a good deal.

Location

520 South Michigan Avenue, Chicago, IL 60605

What's nearby

  • Grant Park208 m
  • Symphony Center0.4 km
  • Art Institute of Chicago0.5 km
  • Cloud Gate0.8 km
  • Millennium Park0.9 km
  • Chicago Cultural Center1 km
  • Willis Tower1 km
  • Field Museum1.2 km
  • Chicago Theater1.2 km
  • Shedd Aquarium1.2 km
  • Chicago Lakefront Trail1.4 km
  • Chicago Riverwalk1.5 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Congress Plaza Hotel

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Congress Plaza Hotel

  • How long should you stay at Congress Plaza Hotel? KAYAK users usually book their rooms here for 5 days.

FAQs when booking at Congress Plaza Hotel

  • What deals or special offers can guests receive at the Congress Plaza Hotel?

    If you are hoping to eat some of your meals at the Congress Plaza Hotel during your trip, consider booking the Bed and Breakfast package, which will provide you with free daily breakfast for every member of your party. Depending on how many nights you will be staying at the hotel, you may also be eligible to receive a discount on your booking.

  • What wedding packages are offered by the Congress Plaza Hotel?

    When couples are planning their special day at the Congress Plaza Hotel, there are several reception packages that they can choose from. The basic package provides a selection of amenities, including a personal wedding planner, a sparkling wine toast, decorations, a 4h open bar, and a custom designed wedding cake. Different catering packages can be selected, with the A Moment in Time package costing $129 per guest and providing entree choices such as beef wellington, pot stickers, and crab cakes. For a fancier menu, opt for the An Elegant Affair package, which costs $159 per guest and includes the option of filet mignon and lobster tails.

  • What meeting amenities are offered by the Congress Plaza Hotel?

    For those that are planning on hosting a meeting or workshop at the Congress Plaza Hotel, there are many services that you can take advantage of. For an additional fee, guests can receive access to audio equipment, technical personnel to help with logistical set-ups, lighting, and special effects. It is also possible to purchase access to flip charts, easels, markers, and an AV cart, as well as computer data equipment and video equipment. There is an on-site catering team that will work with you to customize your perfect menu for the event.

  • What popular sites and attractions are located near the Congress Plaza Hotel?

    If you are interested in science, consider visiting the Adler Planetarium and Astronomy Museum, a unique experience that is only a 5m drive from the Congress Plaza Hotel. For those that enjoy art, the Museum of Contemporary Art can be reached by car in under 7m and is known for being one of the world’s largest contemporary art venues. The Field Museum is a 6m drive from the hotel and focuses on natural history, making it a popular choice among children.

  • What choices do guests have when traveling from Chicago O’Hare International Airport to the Congress Plaza Hotel?

    If you will be traveling with a lot of luggage or just simply want to go from Chicago O’Hare International Airport to the Congress Plaza Hotel as quickly as possible, it is best to either rent a car or use a ridesharing service. A standard UberX will cost you approximately $31 to $39 each way, while an UberXL will be closer to $50 to $65. If you would like to save money, opt to use public transportation instead, such as the local train. The Blue line will bring you to the hotel in around 50m, and a single-fare ticket will cost $2.50.(Prices checked 06/06/19).

  • Where is Congress Plaza Hotel located?

    Congress Plaza Hotel is located at 520 South Michigan Avenue in Loop, 0.3 km from the centre of Chicago. Grant Park is the closest landmark to Congress Plaza Hotel.

  • When is check-in time and check-out time at Congress Plaza Hotel?

    Check-in time is 15:00 and check-out time is 12:00 at Congress Plaza Hotel.

  • Does Congress Plaza Hotel offer free Wi-Fi?

    Yes, Congress Plaza Hotel offers free Wi-Fi.

  • How far is Congress Plaza Hotel from the airport?

    Congress Plaza Hotel is 14.5 km from Chicago Midway.

  • How does KAYAK find such great Congress Plaza Hotel hotel deals?

    KAYAK scours the web for all room deals available at Congress Plaza Hotel in Chicago and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Congress Plaza Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Congress Plaza Hotel.

See more FAQs

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Good to know

Value for money

7.4

Distance to city centre

0.3 km

Nearest airport

Chicago Midway

Distance to airport

14.0 km