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The recently renovated Sofitel Chicago Magnificent Mile provides 4-star downtown Chicago hotel accommodations minutes from Lake Michigan, Navy Pier, the Museum of Contemporary Art, Millenium Park, the John Hancock Center, the Chicago Water Tower, and upscale boutiques. Designed by French architect Jean-Paul Viguier, our downtown Chicago hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Modern design and refined European approach to hospitality take center stage.
Overall 8.9 Excellent
Based on 11,462 reviews
All reviews
- All reviews
- Couples
- Business
- Families
- Solo
Poor
1.0
Pros: Ruined my first Anniversary. I chose sofitel because I stayed at palm jumeriah And it was great and here in Chicago ruined my first anniversary will never forget.
Excellent
10.0
Pros: The location was fantastic! It was close enough to the theaters and close to great food . I had a Dr. appt. at Northwestern the next day and it was a quick walk over.
Good
7.0
Pros: Bathroom
Good
7.9
Excellent
10.0
Pros: The concierge was extremely friendly and helpful. The hotel was close to everything. If your hotel restroom is occupied by the-slowest-bowel-movement-ever or if you have a bit of stage fright, the bathrooms on the second floor are great. YW ;)
Excellent
10.0
Pros: The staff was personable. Our room, though small was terrific. Bed was comfortable. Bathroom was spacious. Elevators were plentiful.
Excellent
10.0
Pros: We thought the room was clean, well kept, had a nice view, comfy beds, nice bathroom, and all for a good price. Check-in was seamless as was check-out. Excellent location!
Excellent
8.0
Pros: Bed extremely comfortable. Bathroom very big
Excellent
8.0
Pros: Simple room
Excellent
10.0
Pros: This location is perfect for exploring the city and the hotel is small enough and hidden enough to be very quiet.
Excellent
10.0
Pros: New hotel. Very clean.
Good
7.0
Pros: Quiet
Details
Reviews
Overall 8.9 Excellent
Based on 11,462 reviews
Location
9.5
Vibe
9.3
Room
8.5
Service
8.4
WiFi
7.9
Bar
7.6
Breakfast
6.3
Location
9.5
Vibe
9.2
Service
8.4
Room
8.4
Bar
7.4
WiFi
6.7
Breakfast
6.2
Food
6.1
Vibe
9.3
Location
9.3
Service
8.5
Room
8.4
WiFi
6.7
Food
6.2
Breakfast
5.6
Vibe
9.5
Location
9.3
Service
8.3
Room
8.3
Bar
7.6
Breakfast
6.9
Location
9.4
Room
8.1
Cleanliness
8.0
Service
7.7
Breakfast
6.6
Value
6.2
1.0 Poor
Pros: Ruined my first Anniversary. I chose sofitel because I stayed at palm jumeriah And it was great and here in Chicago ruined my first anniversary will never forget.
Cons: Ruined my first Anniversary. I chose sofitel because I stayed at palm jumeriah And it was great and here in Chicago ruined my first anniversary will never forget. Terrible staff and manager give zero care towards what they done to my anniversary.
10.0 Excellent
Pros: The location was fantastic! It was close enough to the theaters and close to great food . I had a Dr. appt. at Northwestern the next day and it was a quick walk over.
Cons: Loved everything!!
7.0 Good
Pros: Bathroom
Cons: Breakfast
7.9 Good
Pros:
Cons: breakfast was not included and any credit that was offered was for the evening so we had breakfast evey day outside the hotel
10.0 Excellent
Pros: The concierge was extremely friendly and helpful. The hotel was close to everything. If your hotel restroom is occupied by the-slowest-bowel-movement-ever or if you have a bit of stage fright, the bathrooms on the second floor are great. YW ;)
Cons:
10.0 Excellent
Pros: The staff was personable. Our room, though small was terrific. Bed was comfortable. Bathroom was spacious. Elevators were plentiful.
Cons: Nothing
10.0 Excellent
Pros: We thought the room was clean, well kept, had a nice view, comfy beds, nice bathroom, and all for a good price. Check-in was seamless as was check-out. Excellent location!
Cons: Busy time of day, but waiting for our car took a little longer than expected. It wasn't horrible, but just the stated 15 minute wait. Staff was accomodating, cheerful, and helpful.
8.0 Excellent
Pros: Bed extremely comfortable. Bathroom very big
Cons:
8.0 Excellent
Pros: Simple room
Cons:
10.0 Excellent
Pros: This location is perfect for exploring the city and the hotel is small enough and hidden enough to be very quiet.
Cons:
10.0 Excellent
Pros: New hotel. Very clean.
Cons:
7.0 Good
Pros: Quiet
Cons: pseudo-fancy - definitely not worth full price of ~$--- a night
The recently renovated Sofitel Chicago Magnificent Mile provides 4-star downtown Chicago hotel accommodations minutes from Lake Michigan, Navy Pier, the Museum of Contemporary Art, Millenium Park, the John Hancock Center, the Chicago Water Tower, and upscale boutiques. Designed by French architect Jean-Paul Viguier, our downtown Chicago hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Modern design and refined European approach to hospitality take center stage.
Soaring 92 stories above the Loop and North Michigan Avenue (hotel goes up to the 28th floor only),Trump International Hotel & Tower
Overall 8.9 Excellent
Based on 4,386 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
9.6
Pros: The staff was friendly, professional and helpful from start to finish. The food at Sixteen restaurant was very good. The presentation as well as selection and taste was on point and our drinks were Perfectly made!! The dinner service should have been faster at the restaurant. However, would definitely go back for the food and drinks! There were multiple times that we just sat there with nothing in front of us. The custard vanilla bean ice cream that I ordered in the room was the best I have ever had! Don't take that off your menu-ever. Would recommend to everyone! The Spa was nice. The massage room was above average, including my own personal bathroom which was appreciated. I was happy with the tea and honey as well as the snack selection in the spa relaxation room. The lightning was also perfect and the extra little rooms as well as the interesting sofa in the middle made a nice atmosphere for the spa guests. The steam rooms were set up really nicely and the smell and steam consistency was spot on. The robes, slippers, changing room and locker rooms were nice and very comparable to every hotel spa in this price range.
Excellent
10.0
Pros: The Trump International exceeded our expectations. The room was impeccable and the staff was amazingly kind and professional.
Excellent
10.0
Pros: We were there over night for a concert and everything was perfect. We will defiantly stay there again!
Excellent
10.0
Pros: First class hotel without being fussy or pretentious. All facilities are quite good. In room dining is excellent.
Excellent
10.0
Pros: My stay was wonderful! Room was large with kitchen and magical view . The best Hotel in Chicago !
Excellent
10.0
Pros: Spa/Fitness Center is outstanding. Customer service is second to none. Staff are extremely pleasant.
Excellent
10.0
Pros: spa, view, bed, personal touches, cleanliness, amenities.
Excellent
10.0
Pros: Everything exceeded our expectations from the staff to the room. My 13year old daughter and I stayed one night. Only regret is that we couldn't stay longer. Highly recommend staying here and planning to return with the rest of the family.
Excellent
9.0
Pros: Great rooms with views! Great gym.
Excellent
10.0
Pros: Best hotel gym I've ever been in!! Incredible views, rooms, and location. Top notch in every way!
Excellent
10.0
Pros: Probably nicest room we've ever stayed in. We upgraded to the 1 bedroom suite for an extra $---/night. worth it. WOW
Good
7.1
Pros: Staff was excellent
Details
Reviews
Overall 8.9 Excellent
Based on 4,386 reviews
Location
9.6
Room
9.2
Service
9.2
Vibe
9.0
Wellness
8.8
Cleanliness
8.7
Comfort
8.7
Amenities
8.3
Pool
8.2
WiFi
8.2
Breakfast
6.3
Value
4.6
Location
9.6
Service
9.2
Room
9.2
Wellness
9.1
Comfort
8.7
Pool
8.5
Breakfast
6.3
Value
4.3
Location
9.8
Service
9.5
Room
9.4
Comfort
8.9
Wellness
8.4
Value
4.4
Location
9.4
Service
9.3
Room
8.8
Service
9.3
Comfort
8.7
Room
8.6
9.6 Excellent
Pros: The staff was friendly, professional and helpful from start to finish. The food at Sixteen restaurant was very good. The presentation as well as selection and taste was on point and our drinks were Perfectly made!! The dinner service should have been faster at the restaurant. However, would definitely go back for the food and drinks! There were multiple times that we just sat there with nothing in front of us. The custard vanilla bean ice cream that I ordered in the room was the best I have ever had! Don't take that off your menu-ever. Would recommend to everyone! The Spa was nice. The massage room was above average, including my own personal bathroom which was appreciated. I was happy with the tea and honey as well as the snack selection in the spa relaxation room. The lightning was also perfect and the extra little rooms as well as the interesting sofa in the middle made a nice atmosphere for the spa guests. The steam rooms were set up really nicely and the smell and steam consistency was spot on. The robes, slippers, changing room and locker rooms were nice and very comparable to every hotel spa in this price range.
Cons: I was expecting a grander entry of the hotel and a beverage when I checked-in, however, at least they had a hand towel. Had a drink at the hotel bar on the second floor and it wasn't made as well as at the Sixteen restaurant. The Sixteen restaurant made perfect drinks!! The breakfast/brunch at the Sixteen Restaurant could have been better. The house-made Blueberry jam was absolutely delicious could have almost eaten it plain! What a treat! However, my actual breakfast had me leaving and actually getting a second breakfast at another location. My daughters sandwich was good. The presentation was perfect and she really enjoyed it. The staff and service was great! There are really cute privacy lounge chairs in the Spa that over-look the city. Really a perfect place to relax before or after any spa treatment. However, my daughter and I were really disappointed that they were all full and even after waiting quite some time, we weren't able to sit in them. The spa has a open area with a couch right before that relaxation room. If they knocked out the wall between these areas and extended the relaxation room or has a second "Twin" relaxation room with the same chairs looking at the same view, this would solve the problem as everyone that came out seemed to look at them and want to sit in them just like us. The bathrooms needed to be cleaned in the woman's spa locker room, that was gross and disappointing. Everything else was great!
10.0 Excellent
Pros: The Trump International exceeded our expectations. The room was impeccable and the staff was amazingly kind and professional.
Cons:
10.0 Excellent
Pros: We were there over night for a concert and everything was perfect. We will defiantly stay there again!
Cons:
10.0 Excellent
Pros: First class hotel without being fussy or pretentious. All facilities are quite good. In room dining is excellent.
Cons: One elevator was closed for repairs. Inconvenient.
10.0 Excellent
Pros: My stay was wonderful! Room was large with kitchen and magical view . The best Hotel in Chicago !
Cons:
10.0 Excellent
Pros: Spa/Fitness Center is outstanding. Customer service is second to none. Staff are extremely pleasant.
Cons:
10.0 Excellent
Pros: spa, view, bed, personal touches, cleanliness, amenities.
Cons:
10.0 Excellent
Pros: Everything exceeded our expectations from the staff to the room. My 13year old daughter and I stayed one night. Only regret is that we couldn't stay longer. Highly recommend staying here and planning to return with the rest of the family.
Cons:
9.0 Excellent
Pros: Great rooms with views! Great gym.
Cons:
10.0 Excellent
Pros: Best hotel gym I've ever been in!! Incredible views, rooms, and location. Top notch in every way!
Cons:
10.0 Excellent
Pros: Probably nicest room we've ever stayed in. We upgraded to the 1 bedroom suite for an extra $---/night. worth it. WOW
Cons:
7.1 Good
Pros: Staff was excellent
Cons: Room was small, view was not as described.
Soaring 92 stories above the Loop and North Michigan Avenue (hotel goes up to the 28th floor only),Trump International Hotel & Tower
With a stay at Omni Chicago Suites - Magnificent Mile in Chicago (Near North Side), you'll be steps from Michigan Avenue and 4 minutes by foot from Chicago Water Tower. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Chicago? This hotel has facilities measuring 8000 square feet (743 square meters), including conference space.
Overall 8.9 Excellent
Based on 3,289 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
9.0
Pros: Location
Good
7.0
Pros: The dining room and location
Excellent
10.0
Pros: Everything is perfect for us
Excellent
10.0
Pros: Great location! Very good restaurant, workout facility and good all around vibes! Loved the layout of the rooms.
Good
7.1
Pros: On arrival, we found a few hairs in the bathtub! Despite this, we had a good time. The staff were friendly and polite. The bed was comfortable... but as mentioned cleanliness left much to be desired.
Excellent
8.0
Pros: Great staff and location. Room clean and well maintained.
Okay
5.8
Pros: Location however was supposed to have either a lake view or city view ... our view was looking eye level at an adjacent building.
Excellent
8.0
Pros: Very enjoyable stay,clean, and staff was outstanding.
Good
7.0
Good
6.0
Pros: This hotel was in a fantastic location and staff was extremely kind.
Excellent
10.0
Pros: The German Embassy is in the same building.
Excellent
10.0
Pros: Loved the location, rooms were clean and comfortable and the staff was very friendly and helpful. Except for the expected street noise it was very quiet which we appreciated. I would stay here again.
Details
Reviews
Overall 8.9 Excellent
Based on 3,289 reviews
Location
9.6
Service
9.0
Room
7.7
Cleanliness
6.9
WiFi
6.7
Pool
6.6
Amenities
6.0
Breakfast
5.9
Location
9.8
Food
8.7
Service
8.5
Wellness
8.2
Cleanliness
6.9
Pool
6.8
Vibe
6.5
Comfort
6.3
Room
6.3
Amenities
6.3
Breakfast
5.9
Value
5.7
WiFi
5.2
Location
9.8
Service
9.1
Comfort
6.9
Cleanliness
6.4
Room
6.4
Amenities
5.9
Value
4.9
Location
9.7
Service
8.9
Room
6.7
Location
9.7
Service
9.0
Room
7.6
Comfort
7.6
9.0 Excellent
Pros: Location
Cons: Restaurant / Bar should be coordinated more with hotel / stay, .. i.e. we had to pay for a cup of coffee in the morning after we had a small cup in our room. TV is off to side in bedroom and can't tilt.
7.0 Good
Pros: The dining room and location
Cons: The city shut off our water for repairs, I had rotten food a previous guest left in my ice bucket and housekeeping never checked, and I was charged a $19.95 fee per day and told it was for the perks.?? This was never told in advance.
10.0 Excellent
Pros: Everything is perfect for us
Cons: Nothing
10.0 Excellent
Pros: Great location! Very good restaurant, workout facility and good all around vibes! Loved the layout of the rooms.
Cons: Nothing.
7.1 Good
Pros: On arrival, we found a few hairs in the bathtub! Despite this, we had a good time. The staff were friendly and polite. The bed was comfortable... but as mentioned cleanliness left much to be desired.
Cons: Cleanliness.
8.0 Excellent
Pros: Great staff and location. Room clean and well maintained.
Cons: One negative was the relatively small pool and hot tub area was over run on Friday evening with 20 plus people there for a party.There was clearly just one guest that had invited too many others that prevented use by any other guests.Wish hotel regulated
5.8 Okay
Pros: Location however was supposed to have either a lake view or city view ... our view was looking eye level at an adjacent building.
Cons: Substandard for “Omni” the Omni hotels we have stayed in previously were much more modern and updated. This hotel is dated and appears dirty.
8.0 Excellent
Pros: Very enjoyable stay,clean, and staff was outstanding.
Cons: Nothing
7.0 Good
Pros:
Cons: Staff pounding on my door early Sunday morning when I had a Do Not Disturb sign on the door was quite disturbing.
6.0 Good
Pros: This hotel was in a fantastic location and staff was extremely kind.
Cons: Unfortunately the rooms were dated and that alone made the experience not as enjoyable.
10.0 Excellent
Pros: The German Embassy is in the same building.
Cons:
10.0 Excellent
Pros: Loved the location, rooms were clean and comfortable and the staff was very friendly and helpful. Except for the expected street noise it was very quiet which we appreciated. I would stay here again.
Cons: We loved the restaurant, breakfast was excellent. The dinner menu was good but needs a few less out there items and a few more that appeals to older kids and those with a less adventurous palate. Plus more vegetarian options.
With a stay at Omni Chicago Suites - Magnificent Mile in Chicago (Near North Side), you'll be steps from Michigan Avenue and 4 minutes by foot from Chicago Water Tower. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Chicago? This hotel has facilities measuring 8000 square feet (743 square meters), including conference space.
Hyatt Regency Chicago is located in the heart of downtown, just steps away from the Magnificent Mile and close to many of the city’s premier businesses, the theatre district, acclaimed shopping and famous attractions. Our guest rooms feature all the comforts of home including a wireless Internet environment. Featuring five restaurants and lounges and amenities such as a 24-hour complimentary fitness center and updated networking spaces.
Overall 8.8 Excellent
Based on 10,779 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Okay
4.0
Pros: The location is the best thing about this hotel. Close to everything.
Excellent
10.0
Pros: The location and amenities were commiserate with the price of the room. We enjoyed our stay and will probably return the next time we stay in Chicago. The staff was excellent.
Excellent
10.0
Pros: Within walking distance to alot of things we wanted to see.
Excellent
9.0
Pros: I can’t remember his name but the guy who checked me in was wonderful! I had just made it home from Iraq and he gave me exceptional service. I haven’t had customer service that good in years. I only wish I could remember his name
Excellent
9.0
Pros: The Ashesthic was beautiful. Great little stores and food spots in the lobby and very clean.
Excellent
10.0
Pros: The light was on and the room was warm.
Good
7.9
Pros: The comfort!
Excellent
8.0
Pros: Coffee shop downstairs
Excellent
9.0
Pros: didn't eat at hotel
Excellent
10.0
Pros: Phenomenal location - close to all of the action and convenient to the trains. The staff is wonderful and always seemed happy and eager to help.
Excellent
10.0
Pros: Location was great. Breakfast was fantastic
Poor
1.0
Pros: The location
Details
Reviews
Overall 8.8 Excellent
Based on 10,779 reviews
Location
9.4
Wellness
8.9
Service
8.7
Breakfast
7.4
WiFi
7.3
Room
7.3
Cleanliness
6.7
Comfort
6.2
Value
4.6
Location
9.5
Service
8.4
Breakfast
7.7
Room
6.8
Cleanliness
6.6
Comfort
6.3
Value
4.9
Location
9.3
Service
7.9
Breakfast
7.6
Room
7.2
Cleanliness
6.4
Comfort
5.9
Value
4.4
Location
9.4
Service
8.7
Breakfast
7.0
Vibe
6.5
Room
6.3
Comfort
6.0
Value
4.9
Location
9.4
Service
8.6
Amenities
7.5
Breakfast
7.1
Vibe
6.9
Room
6.9
Comfort
5.9
Value
4.7
4.0 Okay
Pros: The location is the best thing about this hotel. Close to everything.
Cons: I booked a king room with river view. The room was tiny and disgusting. I immediately upgraded to a king suite. You would think for the additional money things would have been better, however the bathroom has mildew in it, couch had stains. Disappointed.
10.0 Excellent
Pros: The location and amenities were commiserate with the price of the room. We enjoyed our stay and will probably return the next time we stay in Chicago. The staff was excellent.
Cons: The payment process was glitchy. We had filled out and filed a pre authorization form for my daughters and when they checked in, there were issues with the payment on the hotel's end and then the hotel ended up holding three times the amount of the charge on my card for more than a week. That was a little frustrating.
10.0 Excellent
Pros: Within walking distance to alot of things we wanted to see.
Cons:
9.0 Excellent
Pros: I can’t remember his name but the guy who checked me in was wonderful! I had just made it home from Iraq and he gave me exceptional service. I haven’t had customer service that good in years. I only wish I could remember his name
Cons:
9.0 Excellent
Pros: The Ashesthic was beautiful. Great little stores and food spots in the lobby and very clean.
Cons: No.
10.0 Excellent
Pros: The light was on and the room was warm.
Cons:
7.9 Good
Pros: The comfort!
Cons:
8.0 Excellent
Pros: Coffee shop downstairs
Cons: The room. The pillows were god awful
9.0 Excellent
Pros: didn't eat at hotel
Cons:
10.0 Excellent
Pros: Phenomenal location - close to all of the action and convenient to the trains. The staff is wonderful and always seemed happy and eager to help.
Cons:
10.0 Excellent
Pros: Location was great. Breakfast was fantastic
Cons:
1.0 Poor
Pros: The location
Cons: We had to change rooms twice due to lack of maintenance. The rooms we had were not well kept. It was only the room the last night that was good.
Hyatt Regency Chicago is located in the heart of downtown, just steps away from the Magnificent Mile and close to many of the city’s premier businesses, the theatre district, acclaimed shopping and famous attractions. Our guest rooms feature all the comforts of home including a wireless Internet environment. Featuring five restaurants and lounges and amenities such as a 24-hour complimentary fitness center and updated networking spaces.
The glamour and pageantry of America’s Golden Era is alive and well at Kimpton Hotel Allegro. A historic gem in the heart of Chicago’s downtown Theatre District, surrounded by the Loop’s foremost sights like Grant Park and State Street’s shopping Mecca, this boutique haven boasts lavish theatrics of its own. One step through our welcoming doors will transport you back in time to an era of elegant hobnobbing and comfortable luxury.
Overall 8.6 Excellent
Based on 3,273 reviews
All reviews
- All reviews
- Couples
- Families
- Business
- Solo
Excellent
9.6
Pros: This hotel is soooo gorgeous! I loved the decoration, the interior design and the comfort all around. We stayed one night and I wish we had stayed longer. The staff was super helpful too and there's a Starbucks connected to the hotel so if you have to leave early there are breakfast options. Also the restaurant's food is totally amazing.
Excellent
9.2
Pros: History Art Deco refurbishment
Excellent
9.0
Pros: The staff were friendly and knowledgeable ! The locations is PERFECT! And reasonably priced me & my boyfriend will definitely be coming back to this hotel as a staple when we visit Chicago!
Excellent
9.6
Pros: Love this place it’s so close to everything. The staff is amazing specially their concierge David who is willing to help you with anything you ask him. We love everything about the klimpton, 5 to 6 every day you get a little meet and greet on the lobby with all the champagne you want. Love it.
Good
7.5
Pros: Location
Excellent
10.0
Pros: The wonderful pet policy and hotel employee at customer service was great. I loved the customer service driven atmosphere and additional fun amenities like adult beverages and show shine.
Excellent
8.0
Pros: Extra comfy bed and we really appreciated the concierge sending a cake on my husband’s birthday and upgrading us to a bigger room. That extra attention that makes all the difference!
Excellent
9.0
Pros: Hotel's location is really convenient. It is near the Chicago Loop. And the hotel is clean. Staffs are enthusiastic.
Excellent
8.0
Pros: Good central location but quiet enough to get a good night's sleep. Most places we wanted to visit were within walking distance. There is a Starbucks on the ground floor which is useful for breakfast. Nice bar in the lobby.
Excellent
10.0
Pros: I loved the interior decor of the hotel and the location is ideal. The staff was very attentive to any need we had. We also had a free drink at check-in which was a treat. I was very impressed!
Good
7.5
Excellent
10.0
Pros: Everything the staff were very professional and accommodating! An absolutely classy hotel and very elegant! A five star operation
Details
Reviews
Overall 8.6 Excellent
Based on 3,273 reviews
Location
9.5
Bar
9.2
Vibe
9.2
Service
8.3
Value
6.1
Room
5.8
WiFi
4.3
Breakfast
3.2
Comfort
3.0
Bar
9.4
Location
9.3
Vibe
9.1
Service
7.8
Value
6.0
Room
5.0
WiFi
2.8
Comfort
2.7
Location
9.6
Bar
9.3
Vibe
9.0
Service
8.7
Room
5.3
Comfort
3.1
WiFi
2.3
Location
9.5
Bar
9.3
Vibe
8.9
Service
7.9
Amenities
7.5
Value
6.2
Room
4.2
Comfort
2.7
Location
9.5
Vibe
8.9
Service
8.4
Value
6.4
Room
5.4
Comfort
3.6
WiFi
2.7
9.6 Excellent
Pros: This hotel is soooo gorgeous! I loved the decoration, the interior design and the comfort all around. We stayed one night and I wish we had stayed longer. The staff was super helpful too and there's a Starbucks connected to the hotel so if you have to leave early there are breakfast options. Also the restaurant's food is totally amazing.
Cons: The bathroom was a little small. Since I am pregnant I am taking more space than usual so I felt a bit cramped. Also, the blow drier did not work and because I was in a hurry I couldn't wait for them to pick up the phone. I told them anyway while checking out.
9.2 Excellent
Pros: History Art Deco refurbishment
Cons: Nothing
9.0 Excellent
Pros: The staff were friendly and knowledgeable ! The locations is PERFECT! And reasonably priced me & my boyfriend will definitely be coming back to this hotel as a staple when we visit Chicago!
Cons: I have 0 complaints about our stay and this hotel all expectations were met and/or surpassed
9.6 Excellent
Pros: Love this place it’s so close to everything. The staff is amazing specially their concierge David who is willing to help you with anything you ask him. We love everything about the klimpton, 5 to 6 every day you get a little meet and greet on the lobby with all the champagne you want. Love it.
Cons:
7.5 Good
Pros: Location
Cons: Need more cleaning in public places
10.0 Excellent
Pros: The wonderful pet policy and hotel employee at customer service was great. I loved the customer service driven atmosphere and additional fun amenities like adult beverages and show shine.
Cons: Not a big deal, but wish the room was a little bigger for two people.
8.0 Excellent
Pros: Extra comfy bed and we really appreciated the concierge sending a cake on my husband’s birthday and upgrading us to a bigger room. That extra attention that makes all the difference!
Cons: The bathroom was really tiny compared to the size of the room and a little uncomfortable
9.0 Excellent
Pros: Hotel's location is really convenient. It is near the Chicago Loop. And the hotel is clean. Staffs are enthusiastic.
Cons: I can not see any view from this room.... There is a dead dove outside the window, which makes me gross.
8.0 Excellent
Pros: Good central location but quiet enough to get a good night's sleep. Most places we wanted to visit were within walking distance. There is a Starbucks on the ground floor which is useful for breakfast. Nice bar in the lobby.
Cons: The hotel was expensive, but that is probably normal for Chicago.
10.0 Excellent
Pros: I loved the interior decor of the hotel and the location is ideal. The staff was very attentive to any need we had. We also had a free drink at check-in which was a treat. I was very impressed!
Cons:
7.5 Good
Pros:
Cons: I don't like the invoice slipped under my door.
10.0 Excellent
Pros: Everything the staff were very professional and accommodating! An absolutely classy hotel and very elegant! A five star operation
Cons:
The glamour and pageantry of America’s Golden Era is alive and well at Kimpton Hotel Allegro. A historic gem in the heart of Chicago’s downtown Theatre District, surrounded by the Loop’s foremost sights like Grant Park and State Street’s shopping Mecca, this boutique haven boasts lavish theatrics of its own. One step through our welcoming doors will transport you back in time to an era of elegant hobnobbing and comfortable luxury.
Welcome to the Hilton Chicago, Chicago’s best address for business or leisure, where a $50 million rejuvenation now provides you an environment where Cool meets Classic. The Hilton Chicago is located in the South Loop district of downtown Chicago, overlooking Grant Park, Lake Michigan, and within walking distance of State Street shopping, Financial District, Millennium Park, The Field Museum, Buckingham Fountain, Shedd Aquarium, Adler Planetarium and Soldier Field. The Hilton Chicago is also convenient to noted learning institutions such as University of Chicago, Columbia College, Roosevelt University and DePaul University. The Hilton Chicago provides easy access steps from its doors to local transportation by taxi, public bus or train which takes you directly to the numerous dining and shopping options, a multitude of surrounding corporate or association based offices, or a day out at Wrigley Field - Cubs, Cellular Field -White Sox and United Center - Bulls and Blackhawks. Business travelers from IBM, CNA Insurance, General Electric, Microsoft, Hewlett Packard, Accenture, Aramark, Siemens, Deloitte, Johnson and Johnson and many others enjoy the modern business conveniences of the Hilton Chicago. Those attending conventions/tradeshows will want to take advantage of the Hilton Chicago by being the second closest hotel to McCormick Place. The Hilton Chicago offers you 1541 stylishly designed accommodations, including 600 oversized rooms with two queen beds and two full bathrooms and our new Business Class Rooms with contemporary decor, complimentary WiFi, free access to fitness center and in-room refrigerator. You can also enjoy our Executive Towers Lounge with private floor access along with daily continental breakfast and evening bites and beverages. Other special features and amenities to take advantage of are the city’s largest hotel fitness center with indoor track and full-size pool with outdoor deck, our authentic Irish pub and eatery Kitty O’Shea's, 720 South Bar and Grill serving 3 meals per day, and our new popular grab-n-go SNAX serving on-premise baked goods, sandwiches, salads, pizza, gelatos and Starbuck’s Coffee. Our on-site 400 space parking garage is unique to most Chicago hotels. For those planning a meeting or convention, over 234,000 square feet or 70 rooms are available to you, including the world famous Grand Ballroom where Fortune 500 companies and World Leaders have met and dined for over 85 years.
Overall 8.5 Excellent
Based on 7,504 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Excellent
10.0
Pros: The location and the staff.
Excellent
8.0
Pros: We stayed for the Chicago Marathon and the location was excellent, short distance from start and finish line.
Excellent
10.0
Pros: The Grand Ball Room, the history, location and the people
Excellent
8.0
Pros: Location location location
Good
6.0
Good
7.0
Pros: The most was the location amazing !!!!!Baths I really liked it very clean.
Good
7.0
Pros: The room had two bathrooms.
Excellent
9.0
Pros: Beautiful hotel
Excellent
10.0
Pros: Beautiful hotel, perfect location! Wont stay anywhere else while in Chicago
Good
6.0
Pros: Location was great. It’s away from the crowd but still has the downtown feel
Good
6.0
Pros: near the marathon
Excellent
9.0
Pros: The View!
Details
Reviews
Overall 8.5 Excellent
Based on 7,504 reviews
Location
9.0
Service
8.0
Amenities
7.8
Pool
7.7
Breakfast
7.3
Room
7.1
Cleanliness
7.0
Comfort
5.8
WiFi
5.4
Value
4.4
Location
9.0
Wellness
8.2
Service
8.2
Pool
7.3
Cleanliness
7.2
Breakfast
7.1
Room
7.0
Comfort
6.0
Value
4.2
WiFi
3.6
Location
9.0
Pool
8.0
Wellness
8.0
Service
8.0
Breakfast
7.6
Room
6.5
Cleanliness
6.3
Comfort
5.4
Value
4.4
WiFi
3.5
Location
9.1
Service
7.7
Vibe
6.4
Room
6.4
Comfort
5.9
Value
4.7
Location
9.2
Service
8.1
Amenities
7.7
Breakfast
7.0
Vibe
7.0
Room
5.9
Comfort
5.7
Value
4.1
10.0 Excellent
Pros: The location and the staff.
Cons:
8.0 Excellent
Pros: We stayed for the Chicago Marathon and the location was excellent, short distance from start and finish line.
Cons: The service was functional and a bit mire customer focus would be nice. Also while the hotel is good the price was high but it was Marathon weekend so I think the good location comes at a price
10.0 Excellent
Pros: The Grand Ball Room, the history, location and the people
Cons: No
8.0 Excellent
Pros: Location location location
Cons: Room was actually very clean and efficient, however at 237 in the morning a loud vibrating noise was disturbing our sleep, not good, this went on for at least an hour and a half, I told reception and they simply said sorry, we never heard it.
6.0 Good
Pros:
Cons: A two star hotel actually would have been better because they have free wifi, breakfast, and quiet rooms. Also, a single person doesn't need a complimentary upgrade to a room with two beds, two bathrooms, and two fridges.
7.0 Good
Pros: The most was the location amazing !!!!!Baths I really liked it very clean.
Cons: The Staff was not so kind
7.0 Good
Pros: The room had two bathrooms.
Cons: The room seemed older and needed updates....peeling sink, rusting trim, bubbling ceiling....
9.0 Excellent
Pros: Beautiful hotel
Cons: The $75 per day parking was a surprise added cost.
10.0 Excellent
Pros: Beautiful hotel, perfect location! Wont stay anywhere else while in Chicago
Cons:
6.0 Good
Pros: Location was great. It’s away from the crowd but still has the downtown feel
Cons: I feel like it got a 4 star rating solely on location. The room was ver y small and just looked old.
6.0 Good
Pros: near the marathon
Cons: i had two books, and the last day, when i had the second book, i just want to stay at the same room, y the eprsonal, keep me waiting almost 2 and half hours just because it was made with the name of my sons, instead of mine, i it is absurde
9.0 Excellent
Pros: The View!
Cons: Summer
Welcome to the Hilton Chicago, Chicago’s best address for business or leisure, where a $50 million rejuvenation now provides you an environment where Cool meets Classic. The Hilton Chicago is located in the South Loop district of downtown Chicago, overlooking Grant Park, Lake Michigan, and within walking distance of State Street shopping, Financial District, Millennium Park, The Field Museum, Buckingham Fountain, Shedd Aquarium, Adler Planetarium and Soldier Field. The Hilton Chicago is also convenient to noted learning institutions such as University of Chicago, Columbia College, Roosevelt University and DePaul University. The Hilton Chicago provides easy access steps from its doors to local transportation by taxi, public bus or train which takes you directly to the numerous dining and shopping options, a multitude of surrounding corporate or association based offices, or a day out at Wrigley Field - Cubs, Cellular Field -White Sox and United Center - Bulls and Blackhawks. Business travelers from IBM, CNA Insurance, General Electric, Microsoft, Hewlett Packard, Accenture, Aramark, Siemens, Deloitte, Johnson and Johnson and many others enjoy the modern business conveniences of the Hilton Chicago. Those attending conventions/tradeshows will want to take advantage of the Hilton Chicago by being the second closest hotel to McCormick Place. The Hilton Chicago offers you 1541 stylishly designed accommodations, including 600 oversized rooms with two queen beds and two full bathrooms and our new Business Class Rooms with contemporary decor, complimentary WiFi, free access to fitness center and in-room refrigerator. You can also enjoy our Executive Towers Lounge with private floor access along with daily continental breakfast and evening bites and beverages. Other special features and amenities to take advantage of are the city’s largest hotel fitness center with indoor track and full-size pool with outdoor deck, our authentic Irish pub and eatery Kitty O’Shea's, 720 South Bar and Grill serving 3 meals per day, and our new popular grab-n-go SNAX serving on-premise baked goods, sandwiches, salads, pizza, gelatos and Starbuck’s Coffee. Our on-site 400 space parking garage is unique to most Chicago hotels. For those planning a meeting or convention, over 234,000 square feet or 70 rooms are available to you, including the world famous Grand Ballroom where Fortune 500 companies and World Leaders have met and dined for over 85 years.
Overall 8.5 Excellent
Based on 2,064 reviews
All reviews
- All reviews
Excellent
10.0
Pros: Suite type room for affordable price. Wonderful access to Michigan Ave, Art Museum, and river. Breakfast included was great.
Good
7.4
Pros: Great downtown location
Excellent
8.5
Pros: Great price and location.
Excellent
8.8
Pros: Location...Well appointed rooms
Excellent
10.0
Pros: Have to say I was pleasantly surprised. The reviews worried me but this hotel is amazing and the staff is very helpful. We arrived late (1:30 am) and was given one of their vacation rentals and were told we would need to move to another room the next morning. They upgraded us to a corner room suite for our full stay. The view of the river was perfect!
Good
7.0
Pros: Location is fantastic. The elevator was down for a day and a half. took 20 plus minutes to get a lift to the 37th floor. Other than that it was great . Doorman was very helpful and staff was friendly.
Excellent
10.0
Pros: The view
Good
7.7
Pros: Riverfront central location next to Michigan Avenue. The view outside the window of the river is great, Trump Tower is a matter of taste. The gym is fantastic with nice equipment, a great view and it is empty in the mornings. Hoyt's is a nice bar.
Excellent
9.6
Pros: Everything was kept clean and it was the perfect location
Excellent
10.0
Pros: That shower in the king room was to die for.
Good
7.1
Pros: The staff was excellent. Very helpful, respectful, and pleasant. The doorman, Mark, had exceptional guest service skills. I felt completely taken care of.
Excellent
10.0
Pros: Comfortable room with a great view of the river on the 25th floor
Good
7.0
Pros: I had booked a 'Deluxe' room with city view and got a good deal via booking.com. Based on the (very) positive reviews here I was at first a bit disappointed. There was nothing wrong with the room, in fact it is rather spacious, but in the end it was rather basic and maybe not as good as I had expected. I then asked for an upgrade and for a small additional fee changed my reservation to a 'Superior' room with river view - and this room was really very nice. It is much more modern than the 'Deluxe' room, the bathroom is amazing and overall its just more luxurious and definately worth the extra fee. My recommendation: they have 'superior' rooms that have bathtub and shower combined and some that have them apart. The rooms that have them apart are apparently nicer but there are also not so many of those. Furthermore, the gym is very good and modern, apparently it has been renovated recently.
Okay
5.7
Pros: Great location by the river with great views. Its very close to the centre of Chicago. Our room was large and clean, though the coffee machine took some working out.
Good
6.3
Pros: clean, friendly and good location
Good
7.3
Pros: We were thrilled with the river view room, its spaciousness, and the hotel's proximity to major attractions and shopping.
Good
7.0
Pros: I had stayed at this hotel before and enjoyed my stay. It is in the center of town close to where I need to be and is moderatly priced for the area.
Excellent
8.0
Pros: location
Excellent
8.0
Pros: The staff were extremely helpful and accommodating. They were always willing to give suggestions and help us have a great experience in Chicago. I also liked the view! It was fantastic! If you have a choice, go for a corner room- the 14'S.
Okay
4.0
Pros: $self.pros
Good
7.2
Pros: The holet was in a great location, close to everything. the river view was very nice worht the extra $. I would definetely stay again!
Excellent
8.0
Pros: large room with very comfortable bed. The bath and particularly shower with large overhead nozzle were clean and neat design. Good location.
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Cons: $self.cons
Details
Reviews
Overall 8.5 Excellent
Based on 2,064 reviews
Cleanliness
8.7
Comfort
8.7
Location
9.5
Services
8.1
Staff
8.4
Value for money
7.9
10.0 Excellent
Pros: Suite type room for affordable price. Wonderful access to Michigan Ave, Art Museum, and river. Breakfast included was great.
Cons: Charging $300 for potential incidental usage is exorbitant.
7.4 Good
Pros: Great downtown location
Cons: An elevator was down for a major overhaul, fine. One of the three remaining was getting stuck on floors for extended periods of time, and we heard it even fell four floors while someone was on it. Customer’s safety is clearly not a number one concern for this hotel.
8.5 Excellent
Pros: Great price and location.
Cons: The bathroom was not clean, there was a previous guest's hair all over the shower walls. It was pretty disgusting.
8.8 Excellent
Pros: Location...Well appointed rooms
Cons: Hot water wasn’t working in multiple occasions during our trip. Caused me to take a cold shower one morning.
10.0 Excellent
Pros: Have to say I was pleasantly surprised. The reviews worried me but this hotel is amazing and the staff is very helpful. We arrived late (1:30 am) and was given one of their vacation rentals and were told we would need to move to another room the next morning. They upgraded us to a corner room suite for our full stay. The view of the river was perfect!
Cons: Facing the Trump Tower.......
7.0 Good
Pros: Location is fantastic. The elevator was down for a day and a half. took 20 plus minutes to get a lift to the 37th floor. Other than that it was great . Doorman was very helpful and staff was friendly.
Cons: ELEVATOR>>>>
10.0 Excellent
Pros: The view
Cons: No microwave. I needed for medicine I take.
7.7 Good
Pros: Riverfront central location next to Michigan Avenue. The view outside the window of the river is great, Trump Tower is a matter of taste. The gym is fantastic with nice equipment, a great view and it is empty in the mornings. Hoyt's is a nice bar.
Cons: No minibar or snacks for kids. Big complimentary Bottled water, creamer and sugar for coffee are prerequisites for a grand hotel. Parking is tight even with valet parking with congestion outside the hotel.
9.6 Excellent
Pros: Everything was kept clean and it was the perfect location
Cons: I brought leftover breakfast home but couldn't eat it the next day before we left for the train because there weren't any public microwaves. They rip you off by making you pay 20 bucks to get one sent to your room
10.0 Excellent
Pros: That shower in the king room was to die for.
Cons: No air vents in the bathroom.
7.1 Good
Pros: The staff was excellent. Very helpful, respectful, and pleasant. The doorman, Mark, had exceptional guest service skills. I felt completely taken care of.
Cons: The room was hot and muggy, which didn't change despite having the thermostat set as low as it would go. The elevators took FOREVER. It was not uncommon to wait 10-15 minutes once calling the elevator to have it arrive. Food in the hotel was fine, nothing special and expensive.
10.0 Excellent
Pros: Comfortable room with a great view of the river on the 25th floor
Cons:
7.0 Good
Pros: I had booked a 'Deluxe' room with city view and got a good deal via booking.com. Based on the (very) positive reviews here I was at first a bit disappointed. There was nothing wrong with the room, in fact it is rather spacious, but in the end it was rather basic and maybe not as good as I had expected. I then asked for an upgrade and for a small additional fee changed my reservation to a 'Superior' room with river view - and this room was really very nice. It is much more modern than the 'Deluxe' room, the bathroom is amazing and overall its just more luxurious and definately worth the extra fee. My recommendation: they have 'superior' rooms that have bathtub and shower combined and some that have them apart. The rooms that have them apart are apparently nicer but there are also not so many of those. Furthermore, the gym is very good and modern, apparently it has been renovated recently.
Cons: Some of the staff at the front desk is more helpful than others. At first they told me a room upgrade is generally not possible, then I asked someone else a bit later and all over sudden it was possible. Also, some of the staff at the main entrance does not seem very attentive. The attached bar/restaurant is okay, not amazing, but okay.
5.7 Okay
Pros: Great location by the river with great views. Its very close to the centre of Chicago. Our room was large and clean, though the coffee machine took some working out.
Cons: Think for the price breakfast should be included
6.3 Good
Pros: clean, friendly and good location
Cons:
7.3 Good
Pros: We were thrilled with the river view room, its spaciousness, and the hotel's proximity to major attractions and shopping.
Cons:
7.0 Good
Pros: I had stayed at this hotel before and enjoyed my stay. It is in the center of town close to where I need to be and is moderatly priced for the area.
Cons:
8.0 Excellent
Pros: location
Cons: nothing much
8.0 Excellent
Pros: The staff were extremely helpful and accommodating. They were always willing to give suggestions and help us have a great experience in Chicago. I also liked the view! It was fantastic! If you have a choice, go for a corner room- the 14'S.
Cons: Nope! It was great!
4.0 Okay
Cons: The hallways had a foul odor.
7.2 Good
Pros: The holet was in a great location, close to everything. the river view was very nice worht the extra $. I would definetely stay again!
Cons: It was lacking a holtel bar and restraunt and other amenities.
8.0 Excellent
Pros: large room with very comfortable bed. The bath and particularly shower with large overhead nozzle were clean and neat design. Good location.
The Palmer House Hilton - The Chicago Hotel The World Knows Best Welcome to The Palmer House: a Hilton Hotel - an iconic, world-class downtown Chicago hotel and gateway to Chicago's rejuvenated Loop scene. A modern Chicago grand hotel, the Palmer House is a lively destination within walking distance of the best attractions the city of Chicago has to offer like Millennium Park, Grant Park, Lake Michigan, the Art Institute of Chicago, the theater district, and the Magnificent Mile. Representing a locale close to the best of the city's offerings, shopping on the famed State Street and Jeweler's Row on Wabash Avenue. The Palmer House Hilton Destination: Jay Pritzker Pavilion at Millennium Park, The School of the Art Institute of Chicago, Macy's on State Street, Shopping on the "Mag Mile", Sears Tower, Bank of America Theatre, Chicago Theatre, Oriental Theatre, Goodman Theatre, Chicago Symphony Orchestra, Lyric Opera, Chicago Architecture Foundation, Shedd Aquarium, Field Museum, Adler Planetarium, Spertus Institute of Jewish Studies, Navy Pier, John Hancock Observatory, McCormick Place Convention Center, Chicago Water Tower. The Palmer House Hilton Hotel Location: Museum of Science and Industry, Lincoln Park Zoo, Peggy Notebaert Nature Museum, Brookfield Zoo, Chicago Botanic Garden. The Palmer House Hilton hotel is also a short train or bus ride from U.S. Cellular Field, home of the Chicago White Sox, Wrigley Field, home of the Chicago Cubs, Soldier Field, home of the Chicago Bears, and the United Center, home of the Chicago Bulls and Chicago Blackhawks. As the longest continuously operating hotel in North America, The Palmer House Hilton hotel in Chicago, Illinois has been the destination of choice for every U.S. president since Ulysses S. Grant, world leaders and dignitaries, celebrities, and Chicago's movers-and-shakers. Catering to on-the-go visitors who expect the finest in dining, entertainment and services, the Palmer House is a luxury Chicago hotel that transcends generations with a modern twist on its rich traditions. The Palmer House Hilton Hotel Luxury: Lavishly renovated guest rooms and suites, Upscale furnishings and lush hospitality suites for events, Lockwood, a critically acclaimed "Luxe-dining" restaurant rooted in French and Italian traditions, offering an upscale dining experience as well as business breakfast and lunch seven days a week, Experience Potter's Lounge, a place for legendary cocktailing in the Loop to meet for sophisticated, but relaxed, conversation over drinks, A new Lobby Bar for cocktails and light fare before dinner or the theatre, Walk to State Street retail shopping, Health Club by Precor (usage fee) and a complimentary indoor pool & whirlpool, A highly-trained, award-winning Event and Service Teams for meetings and events, New retail stores on the street level, New on-site Valet Parking, Executive Level that offers virtually "a hotel within a hotel" with a long list of special amenities suited for that busy executive, A self-contained 7th floor conference rooms include thirty-eight function rooms which can accommodate virtually every business need. The Palmer House Hilton Hospitality From the famous Empire Room to the prestigious Grand and State ballrooms, the Palmer House caters to the city's finest social events and meetings. The guest rooms and suites match the hotel's French Baroque styling with metropolitan flair. An architectural wonder in the heart of Chicago, the Palmer House is a sophisticated urban destination that meets the needs of the modern traveler, meetings attendees and Chicagoans alike. With the exceptional service you require and Chicago's most popular Chicago attractions just outside your door, the Palmer House hotel is ready to welcome and host you. Travel should take you places.
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Overall 8.4 Excellent
Based on 10,913 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
9.0
Pros: Fabulous lobby and atmosphere
Excellent
8.0
Pros: Love the old historical feel
Good
7.0
Pros: Location and lobby area.
Excellent
8.0
Pros: I liked its central location in the heart of downtown Chicago. It is located by the Metra Train Station which was within a few feet from the Hilton.
Excellent
10.0
Pros: The room was large, quiet, clean, nicely appointed. Elevators were fast. The evening lounge area was dynamic. Location for walking was excellent. Secured parking was appreciated.
Okay
4.0
Pros: The computers were down when we tried to check in. Instead of taking a manual approach they turned us away and then three hours later started to manually check in guests which created a huge backlog and frustrated guests. If manual check in approach would have occurred early on, guest experience would have been much more positive.
Excellent
8.0
Pros: Good location. Beautiful entrance lobby with nice cocktail bar. My room was comfortable. Price was more competitive than others nearby.
Okay
4.0
Pros: Great location, accessible to many shops and parks
Excellent
8.8
Pros: When I called for help with the Internet, I quickly received explicit instructions how to fix the problem. After I thanked them and hung up, I followed the directions and it worked immediately. 5 minutes later, the person who had helped me called me back to make sure I was able to solve the problem. That has NEVER happened to me in 40 years of travel. Extraordinary service that made a HUGE positive impression on me.
Excellent
8.0
Pros: good location and beautiful place
Excellent
9.0
Pros: Location work great for going toHamilton!
Excellent
8.0
Pros: Good downtown location, building features beautiful, old architectural details.
_S-image.jpg?width=330&height=170&xhint=1494&yhint=1216&crop=true)
Details
Reviews
Overall 8.4 Excellent
Based on 10,913 reviews
Location
9.4
Vibe
8.3
Amenities
8.1
Bar
7.3
Service
7.3
Breakfast
7.1
Beach
6.7
Value
5.3
WiFi
5.1
Cleanliness
5.0
Room
4.9
Comfort
4.2
Pool
1.2
Location
9.6
Vibe
7.5
Breakfast
7.4
Service
7.1
Bar
6.9
Value
5.4
Comfort
5.0
Room
4.8
Cleanliness
4.4
WiFi
3.4
Pool
1.2
Location
9.5
Service
7.4
Bar
7.3
Breakfast
7.2
Cleanliness
5.2
Room
4.6
Comfort
4.0
WiFi
3.1
Location
9.5
Vibe
7.9
Bar
7.4
Service
7.3
Value
5.2
Cleanliness
5.0
Room
4.7
Comfort
4.0
WiFi
3.6
Location
8.9
Amenities
7.6
Vibe
7.5
Service
6.9
Value
4.8
Room
4.2
Comfort
3.8
WiFi
3.8
9.0 Excellent
Pros: Fabulous lobby and atmosphere
Cons: I separate line for people checking out would save time.
8.0 Excellent
Pros: Love the old historical feel
Cons: Check in needs to be better. We waited in line for 55 minutes to check in and when asked why it took so long, they told us that was normal.
7.0 Good
Pros: Location and lobby area.
Cons: Front desk staff could be nicer. Computer system was down and they were rude.
8.0 Excellent
Pros: I liked its central location in the heart of downtown Chicago. It is located by the Metra Train Station which was within a few feet from the Hilton.
Cons: The only thing I did not like was not being told what size bed we were getting in our room until we got to the hotel. We upgraded to a larger bed because a full size was not big enough.
10.0 Excellent
Pros: The room was large, quiet, clean, nicely appointed. Elevators were fast. The evening lounge area was dynamic. Location for walking was excellent. Secured parking was appreciated.
Cons: I understand the constraints of an older hotel but the vanity space was a challenge! But not a game-breaker.
4.0 Okay
Pros: The computers were down when we tried to check in. Instead of taking a manual approach they turned us away and then three hours later started to manually check in guests which created a huge backlog and frustrated guests. If manual check in approach would have occurred early on, guest experience would have been much more positive.
Cons:
8.0 Excellent
Pros: Good location. Beautiful entrance lobby with nice cocktail bar. My room was comfortable. Price was more competitive than others nearby.
Cons: Breakfast wasn't included. Not clear if it was offered.
4.0 Okay
Pros: Great location, accessible to many shops and parks
Cons: System was done during check in . Long waiting in the hall - didn't feel like it was treated nicely/welcoming. In addition, I still have not received my reward credit yet after the payment has been made. I have sent the email to customer service . Hopefully I can get the response soon.
8.8 Excellent
Pros: When I called for help with the Internet, I quickly received explicit instructions how to fix the problem. After I thanked them and hung up, I followed the directions and it worked immediately. 5 minutes later, the person who had helped me called me back to make sure I was able to solve the problem. That has NEVER happened to me in 40 years of travel. Extraordinary service that made a HUGE positive impression on me.
Cons: The electronic pad in the room which offered a lot of information about the hotel and the neighborhood did not work when I tried to use it....probably because the hotel’s systems had gone down a few hours before we checked in. It worked the following morning. The Check-in lines were very long, but moved fairly quickly and staff did a good job handling it. This was nobody’s fault.
8.0 Excellent
Pros: good location and beautiful place
Cons: old
9.0 Excellent
Pros: Location work great for going toHamilton!
Cons: Happy with all you did for us!
8.0 Excellent
Pros: Good downtown location, building features beautiful, old architectural details.
Cons: Very large property that serves large convention groups. The lobby bar was always very loud and very crowded. Our bathroom, while clean, needed a refresh (grout was crumbling, bath tub had a couple rust spots).
The Palmer House Hilton - The Chicago Hotel The World Knows Best Welcome to The Palmer House: a Hilton Hotel - an iconic, world-class downtown Chicago hotel and gateway to Chicago's rejuvenated Loop scene. A modern Chicago grand hotel, the Palmer House is a lively destination within walking distance of the best attractions the city of Chicago has to offer like Millennium Park, Grant Park, Lake Michigan, the Art Institute of Chicago, the theater district, and the Magnificent Mile. Representing a locale close to the best of the city's offerings, shopping on the famed State Street and Jeweler's Row on Wabash Avenue. The Palmer House Hilton Destination: Jay Pritzker Pavilion at Millennium Park, The School of the Art Institute of Chicago, Macy's on State Street, Shopping on the "Mag Mile", Sears Tower, Bank of America Theatre, Chicago Theatre, Oriental Theatre, Goodman Theatre, Chicago Symphony Orchestra, Lyric Opera, Chicago Architecture Foundation, Shedd Aquarium, Field Museum, Adler Planetarium, Spertus Institute of Jewish Studies, Navy Pier, John Hancock Observatory, McCormick Place Convention Center, Chicago Water Tower. The Palmer House Hilton Hotel Location: Museum of Science and Industry, Lincoln Park Zoo, Peggy Notebaert Nature Museum, Brookfield Zoo, Chicago Botanic Garden. The Palmer House Hilton hotel is also a short train or bus ride from U.S. Cellular Field, home of the Chicago White Sox, Wrigley Field, home of the Chicago Cubs, Soldier Field, home of the Chicago Bears, and the United Center, home of the Chicago Bulls and Chicago Blackhawks. As the longest continuously operating hotel in North America, The Palmer House Hilton hotel in Chicago, Illinois has been the destination of choice for every U.S. president since Ulysses S. Grant, world leaders and dignitaries, celebrities, and Chicago's movers-and-shakers. Catering to on-the-go visitors who expect the finest in dining, entertainment and services, the Palmer House is a luxury Chicago hotel that transcends generations with a modern twist on its rich traditions. The Palmer House Hilton Hotel Luxury: Lavishly renovated guest rooms and suites, Upscale furnishings and lush hospitality suites for events, Lockwood, a critically acclaimed "Luxe-dining" restaurant rooted in French and Italian traditions, offering an upscale dining experience as well as business breakfast and lunch seven days a week, Experience Potter's Lounge, a place for legendary cocktailing in the Loop to meet for sophisticated, but relaxed, conversation over drinks, A new Lobby Bar for cocktails and light fare before dinner or the theatre, Walk to State Street retail shopping, Health Club by Precor (usage fee) and a complimentary indoor pool & whirlpool, A highly-trained, award-winning Event and Service Teams for meetings and events, New retail stores on the street level, New on-site Valet Parking, Executive Level that offers virtually "a hotel within a hotel" with a long list of special amenities suited for that busy executive, A self-contained 7th floor conference rooms include thirty-eight function rooms which can accommodate virtually every business need. The Palmer House Hilton Hospitality From the famous Empire Room to the prestigious Grand and State ballrooms, the Palmer House caters to the city's finest social events and meetings. The guest rooms and suites match the hotel's French Baroque styling with metropolitan flair. An architectural wonder in the heart of Chicago, the Palmer House is a sophisticated urban destination that meets the needs of the modern traveler, meetings attendees and Chicagoans alike. With the exceptional service you require and Chicago's most popular Chicago attractions just outside your door, the Palmer House hotel is ready to welcome and host you. Travel should take you places.
The Fairmont Chicago, Millennium Park is a sophisticated high-rise that combines classic and contemporary styles, with sweeping views of downtown Chicago, Lake Michigan, Grant, Millennium and Maggie Daley Parks. Located just steps from the Loop, the Fairmont Chicago is walking distance to the Art Institute, Navy Pier and the Magnificent Mile.
Overall 8.4 Excellent
Based on 6,767 reviews
All reviews
- All reviews
- Business
- Couples
- Families
- Solo
Excellent
10.0
Pros: When staff found out it was our anniversary, we were upgraded to a suite and were given complimentary champagne and strawberries. Staff was very friendly and helpful with every request. It was a beautiful room with an amazing view. The best!
Okay
5.0
Pros: Location and room size
Excellent
9.2
Pros: Staff and Location are Great
Excellent
10.0
Pros: Service and style
Excellent
10.0
Pros: The most amazing hotel ever! Very spacious apartment style room that had a thoughtful layout. Windows on every wall-lots of light. The bathroom suite had a separate tub, separate shower and toilet with door. Excellent location, walk to everything.
Excellent
9.0
Pros: The location
Okay
5.8
Pros: The lobby area was clean as was our room. It was comfortable enough
Good
7.0
Pros: Only had bagels and some fruit
Excellent
10.0
Pros: Upscale hotel. Room was updated, elegant and comfortable. The bathroom was large and well appointed. Staff was friendly and accommodating.
Excellent
8.0
Pros: Nice size room, bathrobes, intelligent bathroom layout.
Excellent
10.0
Pros: I really did like the way their room was sat up. Just wish that I could have stayed more then the one night I was there.
Excellent
10.0
Pros: Staff was great! Great room!
Details
Reviews
Overall 8.4 Excellent
Based on 6,767 reviews
Location
9.3
Service
8.4
Room
7.3
Amenities
6.5
Cleanliness
6.4
Food
6.4
Vibe
6.3
Bar
6.1
WiFi
5.8
Wellness
5.4
Breakfast
5.3
Value
5.2
Pool
0.8
Location
9.4
Service
8.5
Room
7.0
Cleanliness
6.6
Vibe
6.4
Comfort
6.2
Bar
6.1
Food
6.1
Amenities
6.0
Wellness
5.5
Breakfast
5.4
WiFi
4.9
Pool
0.9
Location
9.0
Service
8.0
Room
7.2
Amenities
6.4
Vibe
6.0
Food
5.8
Bar
5.6
Cleanliness
5.5
Wellness
5.4
Breakfast
5.3
Value
4.7
WiFi
4.0
Location
9.3
Service
8.4
Room
7.1
Food
6.4
Bar
6.3
Amenities
6.1
Cleanliness
5.9
Vibe
5.7
Breakfast
5.5
Wellness
5.0
WiFi
4.4
Location
9.3
Service
8.3
Room
6.9
Amenities
6.4
Cleanliness
6.2
Value
5.4
Vibe
5.3
Breakfast
4.8
10.0 Excellent
Pros: When staff found out it was our anniversary, we were upgraded to a suite and were given complimentary champagne and strawberries. Staff was very friendly and helpful with every request. It was a beautiful room with an amazing view. The best!
Cons: No--we loved it all!
5.0 Okay
Pros: Location and room size
Cons: Service was horrible.
9.2 Excellent
Pros: Staff and Location are Great
Cons: The room was a deluxe king and I upgraded to a high floor with a view. It was good but did not wow me. The bath sink is small for two people
10.0 Excellent
Pros: Service and style
Cons: No
10.0 Excellent
Pros: The most amazing hotel ever! Very spacious apartment style room that had a thoughtful layout. Windows on every wall-lots of light. The bathroom suite had a separate tub, separate shower and toilet with door. Excellent location, walk to everything.
Cons: Everything was excellent - will stay here again. I won't even look for a better deal. This is it!
9.0 Excellent
Pros: The location
Cons: For the rating, the lobby coffee amenities and evening bar activities were.unappealing and dry. The $69 per person breakfast was great the less expensive breakfast served in the lobby lacked hot coffee and options. Evening lobby bar was unappealing.
5.8 Okay
Pros: The lobby area was clean as was our room. It was comfortable enough
Cons: Getting to the hotel was a challenge (using google maps put us under ground) The front desk clerk was incompetent - we had paid for our room in full prior to arrival & she kept asking us for a “credit” card for payment (the card I used to pay is both debit & credit but she “insisted” I give her a plain credit card). I finally told her that the hotel had already taken the money out of my account on “this particular card” then she looked at her computer & saw that I was correct. But ran the card for $100 in case we used “incidentals.” (Haven’t checked my card yet to see if they charged us “extra” for anything) The 2nd thing that happened the next morning: we went downstairs for breakfast & on our return to the room neither one of our keys worked in the door to open it. Luckily the housekeeping people were on our floor to open the room for us - this was around 10am & check out wasn’t til noon. We just gathered our things & left.
7.0 Good
Pros: Only had bagels and some fruit
Cons: The bed was not very comfortable The coffee during the convention was awful it was as very bitter almost tasted burned. I went to Dunkin’ Donuts to get coffee Your lunches were excellent
10.0 Excellent
Pros: Upscale hotel. Room was updated, elegant and comfortable. The bathroom was large and well appointed. Staff was friendly and accommodating.
Cons:
8.0 Excellent
Pros: Nice size room, bathrobes, intelligent bathroom layout.
Cons: Restaurant was a bit pricey for the type of food it serves.
10.0 Excellent
Pros: I really did like the way their room was sat up. Just wish that I could have stayed more then the one night I was there.
Cons: I say that their team was on top of their game the short time I was there. If there was something to dislike about my stay there, it must have been in the basement. Out of sight ..........!
10.0 Excellent
Pros: Staff was great! Great room!
Cons: Nothing
The Fairmont Chicago, Millennium Park is a sophisticated high-rise that combines classic and contemporary styles, with sweeping views of downtown Chicago, Lake Michigan, Grant, Millennium and Maggie Daley Parks. Located just steps from the Loop, the Fairmont Chicago is walking distance to the Art Institute, Navy Pier and the Magnificent Mile.
Freehand Chicago is centrally located in Chicago, a 3-minute walk from Chinese Consulate and 5 minutes by foot from Holy Name Cathedral. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Overall 8.4 Excellent
Based on 6,282 reviews
All reviews
- All reviews
- Solo
- Couples
- Families
- Business
Excellent
9.2
Pros: Amazing hotel, cool interior design of the rooms and common areas, awesome location, nice bar
Excellent
9.0
Pros: The environment. It had this alt/bohemian/vintage vibe that I loved.
Excellent
10.0
Pros: Super cool decor, friendly staff, good location, overall a great experience.
Good
7.5
Pros: Very clean and easy check in/out, also the bar downstairs is cool
Poor
1.0
Pros: Absolutely nothing
Good
7.0
Pros: The location was great. If traveling alone and only need a place to sleep then this may be a good option.
Excellent
10.0
Pros: Yep, rooms are small but it was a good value for the cheap price.
Mediocre
2.0
Pros: Location of hotel was good.
Excellent
9.0
Pros: Great staff, very helpful. Great location handy to CTA, Michigan Ave, stores, stores, stores & large variety of restaurants. Really good TV (size & many channels to watch). Really nice bathroom, nice tiles & strong water pressure in shower.
Excellent
8.0
Pros: The rooms were so clean
Good
7.0
Pros: Great location perfect for traveler on a budget. I was in a quad shared room so cannot comment on other types of accommodations. Met my needs but roommates went to bed very early and slept very late so moving about the room was somewhat awkward as I was trying not to disrupt them. But overall, my experience was better than expected.
Excellent
9.0
Details
Reviews
Overall 8.4 Excellent
Based on 6,282 reviews
Location
9.7
Bar
8.8
WiFi
8.8
Value
8.0
Service
8.0
Room
6.2
Breakfast
5.3
Comfort
4.5
Location
9.6
Bar
8.9
Service
8.3
WiFi
7.9
Room
6.9
Comfort
5.7
Breakfast
3.9
Location
9.9
Bar
8.1
Service
7.2
Cleanliness
6.6
Breakfast
4.9
Room
3.5
Comfort
1.8
Location
9.7
Bar
8.7
Vibe
8.3
Service
7.8
Cleanliness
6.6
Amenities
5.7
Breakfast
5.4
Room
4.3
Comfort
3.7
Location
9.9
Bar
9.1
Vibe
8.2
Service
7.5
Breakfast
5.2
Room
4.4
Comfort
3.6
9.2 Excellent
Pros: Amazing hotel, cool interior design of the rooms and common areas, awesome location, nice bar
Cons: It was a little to cold in the room and nothing could help it, so I slept in my clothes
9.0 Excellent
Pros: The environment. It had this alt/bohemian/vintage vibe that I loved.
Cons: I was expecting a somewhat bigger room since I shared it with three other people. But, it was good for the price I payed and for a night.
10.0 Excellent
Pros: Super cool decor, friendly staff, good location, overall a great experience.
Cons:
7.5 Good
Pros: Very clean and easy check in/out, also the bar downstairs is cool
Cons: I stayed there twice times on a 10 days window and I didn’t get a bottom bed, even though I checked in early
1.0 Poor
Pros: Absolutely nothing
Cons: Everthing
7.0 Good
Pros: The location was great. If traveling alone and only need a place to sleep then this may be a good option.
Cons: The rooms are very small with the bed taking up most of the space. The bathroom was also small. The bed was low to the ground and uncomfortable.
10.0 Excellent
Pros: Yep, rooms are small but it was a good value for the cheap price.
Cons:
2.0 Mediocre
Pros: Location of hotel was good.
Cons: I did not care for this hotel. The room was so small you had shuffle to get around the bed. There was no type of cup or glass in the room. The room was very dirty. The only source for ice was the bar. One elevator was not working part of my stay.
9.0 Excellent
Pros: Great staff, very helpful. Great location handy to CTA, Michigan Ave, stores, stores, stores & large variety of restaurants. Really good TV (size & many channels to watch). Really nice bathroom, nice tiles & strong water pressure in shower.
Cons: I liked it all.
8.0 Excellent
Pros: The rooms were so clean
Cons: The atmosphere In the Bar downstairs
7.0 Good
Pros: Great location perfect for traveler on a budget. I was in a quad shared room so cannot comment on other types of accommodations. Met my needs but roommates went to bed very early and slept very late so moving about the room was somewhat awkward as I was trying not to disrupt them. But overall, my experience was better than expected.
Cons: Would have liked more info upon check-in. This was my first time but it seemed like many guests are repeat users and are already familiar with this type if lodging.
9.0 Excellent
Pros:
Cons: Not enough to eat for breakfast
Freehand Chicago is centrally located in Chicago, a 3-minute walk from Chinese Consulate and 5 minutes by foot from Holy Name Cathedral. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
With a stay at Central Loop Hotel, you'll be centrally located in Chicago, just a 3-minute walk from State Street and 5 minutes by foot from Willis Tower. Featured amenities include a 24-hour business center, express check-in, and express check-out.
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Overall 8.4 Excellent
Based on 4,628 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Poor
1.0
Pros: It was close to my event.
Excellent
10.0
Pros: Location was perfect for our long weekend of theatre.
Excellent
9.7
Pros: Didn’t partake in hotel breakfast. The bed was very comfortable
Good
7.7
Pros: Great location, staff was pretty friendly. Nice having the Elephant & Castle attached for food and drinks, no problem bringing beverages from the bar back to the room.
Excellent
9.0
Pros: Nice, clean, euro character. Good location
Excellent
10.0
Pros: The staff at the hotel were the friendliest staff I've ever met. The hotel was in a great location (1-2 blocks away from the L stops). The room was average size and very clean. We didn't spend hardly any time in the room, just to sleep.
Excellent
8.0
Pros: Excellent location, friendly staff, and pub next door with breakfast options.
Excellent
9.0
Pros: Location
Excellent
10.0
Pros: The cleanliness of the entire hotel, the friendliness and responsiveness of the staff were the two most important things. Then the perks - wine and cheese at 5pm and a gym in the lower level. The location is perfect for theaters, museums and Lake Michigan.
Excellent
8.0
Pros: I truly liked the flexibility of staff when asked to change or switch my room to a better looking, better outside view, better heating system and generally higher quality room, few floors up, and they/she was willing to do it seamlessly, for a nominal fee.
Excellent
10.0
Pros: Absolutely great location
Excellent
10.0
Pros: Everything was very nice food was amazing and fresh
Details
Reviews
Overall 8.4 Excellent
Based on 4,628 reviews
Location
9.6
Bar
9.3
Food
8.7
Service
8.5
WiFi
8.2
Value
8.0
Room
6.0
Vibe
5.5
Comfort
4.3
Breakfast
3.0
Location
9.7
Wellness
8.6
Service
8.3
Value
7.7
WiFi
6.8
Room
6.0
Vibe
5.1
Comfort
4.6
Breakfast
2.9
Location
9.7
Food
8.7
Service
8.5
Value
7.6
Room
5.4
Vibe
4.4
Comfort
4.1
Breakfast
2.7
Location
9.7
Bar
9.4
Service
8.9
Food
8.8
Value
7.6
Cleanliness
6.7
Amenities
6.1
Room
5.7
Vibe
4.6
Comfort
4.3
Breakfast
2.9
Location
9.7
Food
8.7
Service
8.7
Value
8.3
Wellness
8.3
Room
5.8
Vibe
4.6
Comfort
4.3
1.0 Poor
Pros: It was close to my event.
Cons: The valet parking was horrible. The rooms were so tiny and I was awaken by the noise of garbage trucks around 2 in the morning. I will never stay at this hotel ever again.
10.0 Excellent
Pros: Location was perfect for our long weekend of theatre.
Cons: Really nothing except maybe extend their wine tasting into the weekend.
9.7 Excellent
Pros: Didn’t partake in hotel breakfast. The bed was very comfortable
Cons: Nothing. I was delighted with my choice of botel
7.7 Good
Pros: Great location, staff was pretty friendly. Nice having the Elephant & Castle attached for food and drinks, no problem bringing beverages from the bar back to the room.
Cons: The king bed we booked was very clearly 2 twin beds pushed together with a zippered-in gap filler that sort of worked. So it was wide but there was a dip in the middle and my feet were hanging off of the foot of the bed, I'm 5'9"... Some trash that wasn't ours under the bedside table when we arrived. As others have said the walls are very thin.
9.0 Excellent
Pros: Nice, clean, euro character. Good location
Cons: No
10.0 Excellent
Pros: The staff at the hotel were the friendliest staff I've ever met. The hotel was in a great location (1-2 blocks away from the L stops). The room was average size and very clean. We didn't spend hardly any time in the room, just to sleep.
Cons: The bed was VERY firm. The bathroom had very little counter space. The shower had low water pressure.
8.0 Excellent
Pros: Excellent location, friendly staff, and pub next door with breakfast options.
Cons: Rooms were small, bathroom privacy isn't possible with size of room.
9.0 Excellent
Pros: Location
Cons:
10.0 Excellent
Pros: The cleanliness of the entire hotel, the friendliness and responsiveness of the staff were the two most important things. Then the perks - wine and cheese at 5pm and a gym in the lower level. The location is perfect for theaters, museums and Lake Michigan.
Cons: Everything was great.
8.0 Excellent
Pros: I truly liked the flexibility of staff when asked to change or switch my room to a better looking, better outside view, better heating system and generally higher quality room, few floors up, and they/she was willing to do it seamlessly, for a nominal fee.
Cons: The concierge handling baggages was quite heedless as I saw him carrying the cart with bags and baggages where my bags dropped in my view.....so he needs more training and consideration on handling them.
10.0 Excellent
Pros: Absolutely great location
Cons: staff could be more friendly
10.0 Excellent
Pros: Everything was very nice food was amazing and fresh
Cons: Nothing
With a stay at Central Loop Hotel, you'll be centrally located in Chicago, just a 3-minute walk from State Street and 5 minutes by foot from Willis Tower. Featured amenities include a 24-hour business center, express check-in, and express check-out.
Chicagos luxury boutique hotel, The Godfrey Hotel Chicago located in the downtown River North neighborhood, a few blocks from Michigan Avenue. With 221 abundantly sized guest rooms and suites and sophisticated amenities including a boutique spa, fitness center, a 4th floor retractable roof-scape lounge and meeting space. The high touch guest service experience is intuitively designed to ensure that you Discover Your element.
Overall 8.4 Excellent
Based on 2,819 reviews
All reviews
- All reviews
- Families
- Couples
- Business
Excellent
10.0
Pros: Size
Mediocre
2.0
Pros: Location
Excellent
10.0
Pros: everything was amazing, extremely comfortable beds and friendly staff.
Excellent
10.0
Pros: Breakfast had good choices; yogurt, granola and fruit was good.
Excellent
10.0
Pros: Beautiful, spacious hotel. Easy check in/check out. Nice location. Very comfortable. We would definitely stay here again!
Excellent
10.0
Pros: location
Excellent
10.0
Pros: Hip modern hotel in a great location in the river north area.
Excellent
10.0
Pros: Great location. Walking distance to many attractions and great restaurants. Open air patio bar was phenomenal with great views of the city.
Okay
4.0
Pros: The location is great and staff is friendly.
Excellent
8.0
Pros: The service and the front desk were always helpful and friendly and even had been in Spain we needed it. Also I forgotten toothbrush was replaced quickly with one from the front desk they're very quick at getting back up to your room or will be available at the front desk I love the restaurant there and the service and Ambiance was great it was a breakfast but it was perfect and the price was a little high but you got what you paid for in the service alone was worth that as well Sofia on the wait staff in the restaurant was very helpful and attentive. The spa has great facility and Jonna there did an amazing facial I really need it at that day and it was wonderful.
Excellent
9.1
Good
7.0
Details
Reviews
Overall 8.4 Excellent
Based on 2,819 reviews
Location
9.1
Bar
7.9
Room
7.9
Breakfast
7.5
Food
7.4
Service
7.2
Comfort
6.3
Wellness
5.1
WiFi
4.3
Location
9.0
Service
8.0
Cleanliness
7.9
Food
7.9
Bar
7.6
Room
7.6
Amenities
6.8
Comfort
6.2
Location
9.0
Bar
8.0
Cleanliness
8.0
Room
7.7
Service
7.5
Comfort
6.5
Value
5.2
Location
8.9
Room
6.9
Service
6.5
Comfort
5.9
10.0 Excellent
Pros: Size
Cons:
2.0 Mediocre
Pros: Location
Cons: Rude staff, poor service and very very uncomfortable beds.
10.0 Excellent
Pros: everything was amazing, extremely comfortable beds and friendly staff.
Cons:
10.0 Excellent
Pros: Breakfast had good choices; yogurt, granola and fruit was good.
Cons: I had no disappointments; I could not figure out the coffee maker and they sent someone up right away to show me.
10.0 Excellent
Pros: Beautiful, spacious hotel. Easy check in/check out. Nice location. Very comfortable. We would definitely stay here again!
Cons:
10.0 Excellent
Pros: location
Cons: nope
10.0 Excellent
Pros: Hip modern hotel in a great location in the river north area.
Cons:
10.0 Excellent
Pros: Great location. Walking distance to many attractions and great restaurants. Open air patio bar was phenomenal with great views of the city.
Cons:
4.0 Okay
Pros: The location is great and staff is friendly.
Cons: The weekend we visited it was setup for a Halloween theme party, this wasn't advertised when I was booking the room otherwise we would have gone somewhere else. Spa wasn't relaxing it was themed for horror. Overall would have picked another place.
8.0 Excellent
Pros: The service and the front desk were always helpful and friendly and even had been in Spain we needed it. Also I forgotten toothbrush was replaced quickly with one from the front desk they're very quick at getting back up to your room or will be available at the front desk I love the restaurant there and the service and Ambiance was great it was a breakfast but it was perfect and the price was a little high but you got what you paid for in the service alone was worth that as well Sofia on the wait staff in the restaurant was very helpful and attentive. The spa has great facility and Jonna there did an amazing facial I really need it at that day and it was wonderful.
Cons: A bathtub would have been good to take a relaxing bath in but only shower not a big deal just thought about it later.
9.1 Excellent
Pros:
Cons: There were some technical issue w the room. They are upgrading things to blue tooth control. But they were very receptive and helped when things didn’t work
7.0 Good
Pros:
Cons: The parking was too expensive for $60 bucks overnight. Their is no microwave in the rooms
Chicagos luxury boutique hotel, The Godfrey Hotel Chicago located in the downtown River North neighborhood, a few blocks from Michigan Avenue. With 221 abundantly sized guest rooms and suites and sophisticated amenities including a boutique spa, fitness center, a 4th floor retractable roof-scape lounge and meeting space. The high touch guest service experience is intuitively designed to ensure that you Discover Your element.
The Whitehall Hotel sits at the confluence of the city's civic and cultural life, allowing guests an upfront view of luxury, innovation and exploration. Exquisite dining, thrilling nightlife, phenomenal public transit, unforgettable neighborhoods, and an ineffable sense of history permeate the experience of staying at The Whitehall Hotel.
Overall 8.2 Excellent
Based on 5,204 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Good
7.1
Pros: I’ve stayed here before, so have returned. It has a great location, staff are helpful, room is comfortable.
Excellent
8.3
Pros: It was in a great location. The staff was friendly.
Good
6.3
Pros: Location is perfect, skilled staff.
Excellent
8.3
Pros: The wifi works pretty well. The location is great. You have free coffee every morning. The staff is really nice.
Excellent
10.0
Pros: Location. Good value for money
Good
6.0
Pros: The staff & location; the restaurant & bar.
Good
7.0
Pros: Great staff & location.
Excellent
10.0
Pros: It was the perfect location to get around the city there were lots of shopping, touring and restaurant choices within walking distance. The staff were always friendly!! The view from my room was amazing!! We couldn’t stop enjoying it!!
Excellent
8.3
Pros: Quieter location and just a short walk to main shopping area and eateries, bars and supermarket. Double queen room also had lounge seating. Very clean. Prompt service for ice, extra towels etc. Had no problem parking out the front to load/unload car. Cabs across street if needed.
Okay
4.0
Pros: Location
Excellent
10.0
Pros: Great spot for seeing a play at Broadway playhouse and eating Francesca!! Loved it!
Excellent
10.0
Pros: The room was great!
Details
Reviews
Overall 8.2 Excellent
Based on 5,204 reviews
Beach
9.8
Location
9.6
Service
8.8
Bar
7.6
WiFi
6.7
Comfort
6.5
Cleanliness
6.2
Room
5.8
Breakfast
5.0
Vibe
4.6
Amenities
4.0
Wellness
3.1
Service
9.4
Location
9.4
Bar
7.5
Comfort
6.6
Cleanliness
6.2
Room
5.7
Value
5.5
Breakfast
4.3
WiFi
4.2
Amenities
4.0
Vibe
3.8
Location
9.9
Service
9.4
Bar
7.4
Value
6.7
Food
6.4
Room
6.1
Cleanliness
5.9
Breakfast
4.7
Amenities
4.1
Vibe
3.5
Wellness
2.6
Location
9.5
Service
8.2
Comfort
7.1
Value
6.2
Food
6.1
Cleanliness
5.4
Room
5.2
Breakfast
4.8
Amenities
3.8
Vibe
3.7
Location
9.6
Service
8.9
Value
6.5
Room
4.6
Vibe
3.6
7.1 Good
Pros: I’ve stayed here before, so have returned. It has a great location, staff are helpful, room is comfortable.
Cons: It’s just getting a little tired around the edges, time to smarten up!
8.3 Excellent
Pros: It was in a great location. The staff was friendly.
Cons: One of our blankets had a big hole in it. I let the staff know and they asked if I wanted a new blanket. I said no I just thought it was strange.
6.3 Good
Pros: Location is perfect, skilled staff.
Cons: Dusty furniture, nasty curtains, very dirty carpets! Never again
8.3 Excellent
Pros: The wifi works pretty well. The location is great. You have free coffee every morning. The staff is really nice.
Cons: Just one staff member didn't handle a package situation well at all. The hotel is old but it's comfortable and fulfilled expectations.
10.0 Excellent
Pros: Location. Good value for money
Cons:
6.0 Good
Pros: The staff & location; the restaurant & bar.
Cons: 1t. room they gave me had no hot water, the sink did not drain, the wifi was almost nonexistent, the hotel needs to be updated. I had an emergency and had to return home so I check out 2 days early and I could not get back the money for the 2 day's.
7.0 Good
Pros: Great staff & location.
Cons: The 1st. room they put us in had no hot water, the sink did not drain, there were water stains on the ceiling, cracks on the walls & it needed new carpeting
10.0 Excellent
Pros: It was the perfect location to get around the city there were lots of shopping, touring and restaurant choices within walking distance. The staff were always friendly!! The view from my room was amazing!! We couldn’t stop enjoying it!!
Cons: There is really nothing that stands out to me that I I could say negatively.
8.3 Excellent
Pros: Quieter location and just a short walk to main shopping area and eateries, bars and supermarket. Double queen room also had lounge seating. Very clean. Prompt service for ice, extra towels etc. Had no problem parking out the front to load/unload car. Cabs across street if needed.
Cons: A tiny fridge full of over-priced items with no room to put your own re-usable water bottles is annoying, and you can't remove anything even if you aren't going to be using it, as you are charged for it. Parking is very expensive, but there are other cheaper parking garages nearby.
4.0 Okay
Pros: Location
Cons: Difficult to regulate room temperature - either too warm or too cold. Temperature in restaurant was cold - people eating with coats on. Staff forgot to give us our wake up call.
10.0 Excellent
Pros: Great spot for seeing a play at Broadway playhouse and eating Francesca!! Loved it!
Cons: I have no recommendations. Everything i needed was there!!
10.0 Excellent
Pros: The room was great!
Cons: Nothing really
The Whitehall Hotel sits at the confluence of the city's civic and cultural life, allowing guests an upfront view of luxury, innovation and exploration. Exquisite dining, thrilling nightlife, phenomenal public transit, unforgettable neighborhoods, and an ineffable sense of history permeate the experience of staying at The Whitehall Hotel.
Millennium Knickerbocker Chicago is centrally located in Chicago, a 3-minute walk from John Hancock Center and 7 minutes by foot from Museum of Contemporary Art. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in Chicago? This hotel has facilities measuring 4961 square feet (461 square meters), including conference space.
Overall 8.2 Excellent
Based on 4,056 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Excellent
8.0
Pros: The location.
Excellent
10.0
Pros: Up scale
Okay
5.0
Pros: location
Mediocre
2.0
Pros: Great location and the room and bathroom were clean, but I will never be back due to my back experience with the front desk and valet parking. I just didn't have enough space to expand on all the details below.
Good
7.0
Pros: The location was excellent and I also enjoyed the shower in the room.
Okay
5.0
Pros: Room was warm enough, adequately quiet.
Excellent
9.6
Pros: Great curb appear, brilliant location for shops and restaurants and a nice walk along the lake. Room was clean, no queuing for the lifts. Hotel staff very pleasant and helpful. Delicious breakfast after the initial confusion.
Excellent
10.0
Pros: The rooms were updated and the beds were extremely comfortable
Poor
1.0
Pros: Location
Excellent
10.0
Pros: Great location, clean, very helpful employees
Excellent
8.0
Pros: It was exactly what I wanted at a fair price. Room was very clean with a suite and it in a good location.
Okay
5.0
Details
Reviews
Overall 8.2 Excellent
Based on 4,056 reviews
Beach
9.8
Location
9.4
Service
7.4
WiFi
7.4
Vibe
6.4
Room
6.4
Cleanliness
6.2
Food
6.2
Value
5.4
Comfort
5.3
Breakfast
5.1
Amenities
4.1
Wellness
2.8
Location
9.4
Service
8.0
Bar
7.6
Cleanliness
6.1
Food
6.1
Vibe
5.6
Room
5.4
Comfort
5.1
Value
5.0
Breakfast
4.3
Amenities
3.9
Location
9.3
Service
6.5
Vibe
6.2
Room
5.9
Cleanliness
5.7
Food
5.6
Breakfast
5.4
Value
5.1
Comfort
4.9
Amenities
4.6
Location
9.2
Service
7.3
Room
5.5
Comfort
5.2
Vibe
4.9
Amenities
3.7
Location
9.4
Service
7.0
Room
5.6
Comfort
5.2
Vibe
4.9
Amenities
3.5
8.0 Excellent
Pros: The location.
Cons: No restaurant for evening or lunch. Small elevators.
10.0 Excellent
Pros: Up scale
Cons:
5.0 Okay
Pros: location
Cons: Very small elevators timed to slam on me. No evening meal place Seemed so old. Musty smell.
2.0 Mediocre
Pros: Great location and the room and bathroom were clean, but I will never be back due to my back experience with the front desk and valet parking. I just didn't have enough space to expand on all the details below.
Cons: The rooms were EXTREMELY HOT and the temperature control did not work. When I talked to the front desk, they told me that I didn't have realistic expectations of what the temperature should be. Terrible customer service. VALET PARK LEFT MY CAR DIRTY!
7.0 Good
Pros: The location was excellent and I also enjoyed the shower in the room.
Cons: We could hear every noise coming from the adjoining room. At times, it was really disturbing as the guests in the next room were watching very adult content.
5.0 Okay
Pros: Room was warm enough, adequately quiet.
Cons: Room slightly cramped, poorly lit, blocks from overly expensive parking. Website pricing bore little relation to actual expense.
9.6 Excellent
Pros: Great curb appear, brilliant location for shops and restaurants and a nice walk along the lake. Room was clean, no queuing for the lifts. Hotel staff very pleasant and helpful. Delicious breakfast after the initial confusion.
Cons: Provide a coffee machine but barely any coffee and condiments to use with it. Be clear about the breakfast menu, if you just make clear that anything can be ordered it would save the confusion.
10.0 Excellent
Pros: The rooms were updated and the beds were extremely comfortable
Cons: Nothing I didn't like. I thought it was absolutely fantastic
1.0 Poor
Pros: Location
Cons: Dirty/carpet filthy and spots and torn Room next to the elevator, whenever we have booked you, location is bad.
10.0 Excellent
Pros: Great location, clean, very helpful employees
Cons:
8.0 Excellent
Pros: It was exactly what I wanted at a fair price. Room was very clean with a suite and it in a good location.
Cons: Nothing comes to mind, maybe complimentary water would be nice instead of a six dollar bottle.
5.0 Okay
Pros:
Cons: Resort fee we were not aware of
Millennium Knickerbocker Chicago is centrally located in Chicago, a 3-minute walk from John Hancock Center and 7 minutes by foot from Museum of Contemporary Art. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in Chicago? This hotel has facilities measuring 4961 square feet (461 square meters), including conference space.
With a stay at Raffaello Hotel, you'll be centrally located in Chicago, within a 5-minute walk of John Hancock Center and Water Tower Place. Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
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Overall 8.1 Excellent
Based on 4,671 reviews
All reviews
- All reviews
- Families
- Couples
- Business
- Solo
Good
6.0
Pros: the bar was fantastic
Poor
1.0
Pros: Price and location
Good
7.0
Pros: location
Excellent
8.8
Pros: Location was perfect. Walking distance to the mall, Hancock tower, restaurants.
Excellent
8.8
Pros: Location and price/ Good value for money. A small, simple quiosque with all necessities in the reception hall is very practical!
Excellent
10.0
Pros: Location was phenomenal. @ doors down from the Hancock, and a block from Michigan Avenue. Amazing views and the hotel was very upscale looking.
Good
7.1
Pros: Room was comfortable and warm. There were some stains on the carpet which I could have done without seeing. Porter at the main door was helpful in getting taxis. The reception staff were indifferent in attitude to guest queries.
Okay
5.1
Pros: No room service! Best thing is the vintage facade and location right off Michigan Ave
Good
7.5
Pros: Other than the smell the room was nice & the location is excellent!
Excellent
9.0
Pros: Fantastic location
Good
7.0
Pros: Great location and the bar on the roof is a lot of fun
Mediocre
3.0
Pros: Location
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Details
Reviews
Overall 8.1 Excellent
Based on 4,671 reviews
Beach
10.0
Location
9.5
Service
7.6
Bar
7.2
Comfort
6.5
Room
5.9
Vibe
5.0
Cleanliness
5.0
Food
4.6
Amenities
3.5
WiFi
3.5
Breakfast
2.8
Location
9.2
Service
7.2
Bar
6.5
Comfort
5.2
Room
4.3
Cleanliness
4.2
Food
4.1
Vibe
3.3
Amenities
3.3
Breakfast
2.6
WiFi
1.9
Location
9.8
Service
7.7
Comfort
7.1
Bar
6.8
Room
5.8
Cleanliness
4.9
Food
4.7
Vibe
4.2
Amenities
3.0
WiFi
2.6
Breakfast
2.5
Location
9.6
Bar
7.4
Service
6.7
Value
6.0
Comfort
5.7
Vibe
4.5
Amenities
3.8
Room
3.6
Breakfast
3.1
Location
9.7
Service
7.5
Comfort
6.4
Room
5.3
Food
4.8
Cleanliness
4.3
Vibe
4.0
Breakfast
3.1
Amenities
3.1
6.0 Good
Pros: the bar was fantastic
Cons: change the carpet, more towels, and washcloths
1.0 Poor
Pros: Price and location
Cons: Not a 4-star hotel by any means. Old and dumpy room with stained carpets, lack of linen, small bathrooms, small elevator, no coffee in room, no alarm clock in room, no vending machines or available snack (or even water) avail at times.
7.0 Good
Pros: location
Cons: not sure it's really 4-star... it was a little beat up
8.8 Excellent
Pros: Location was perfect. Walking distance to the mall, Hancock tower, restaurants.
Cons: It was so hot in our room! We even turned the air conditioning in at one point to try and get the heat to turn off but it was still blowing heat constantly.
8.8 Excellent
Pros: Location and price/ Good value for money. A small, simple quiosque with all necessities in the reception hall is very practical!
Cons:
10.0 Excellent
Pros: Location was phenomenal. @ doors down from the Hancock, and a block from Michigan Avenue. Amazing views and the hotel was very upscale looking.
Cons: Room wasn't ready when we got there, and it was also pretty warm. Turned the AC way down, but it still didn't cool it enough. You could also hear everything perfectly clear through the doors.
7.1 Good
Pros: Room was comfortable and warm. There were some stains on the carpet which I could have done without seeing. Porter at the main door was helpful in getting taxis. The reception staff were indifferent in attitude to guest queries.
Cons: The 'free' coffee in the morning was just ok and markedly inferior to the coffee that was being sold at the adjacent coffee shop in the hotel lobby area. The staff there were not friendly which did detract from the experience of staying in the hotel. The bar on top floor was open only on Thursday, Friday and Saturday evenings. We were practically evicted from the bar at 11.55pm. The staff were very functional in their attitude and expressed great enthusiasm to get home once the clock struck 11.50pm.
5.1 Okay
Pros: No room service! Best thing is the vintage facade and location right off Michigan Ave
Cons: Service was lacking in total. Basic room service and maintenance would have changed everything. Gnats filled the bathroom!
7.5 Good
Pros: Other than the smell the room was nice & the location is excellent!
Cons: Our room smelled like mold & sewer water.
9.0 Excellent
Pros: Fantastic location
Cons: Very difficult to reach hotel front desk or housekeeping to get extra pillows. I called numerous times and was routed to voice mail or a hotel reservation booking service. Took 10 minutes to reach hotel staff after calling numerous numbers and prompts.
7.0 Good
Pros: Great location and the bar on the roof is a lot of fun
Cons: you can hear everything happening in the hallway
3.0 Mediocre
Pros: Location
Cons: The room, no room service, the television, the lack of any information. For instance, a small cup of coffee in the makeshift "cafe" is free to guests, who I ordered a medium I was not told this.
With a stay at Raffaello Hotel, you'll be centrally located in Chicago, within a 5-minute walk of John Hancock Center and Water Tower Place. Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
A stay at Warwick Allerton - Chicago places you in the heart of Chicago, steps from Michigan Avenue and Northwestern Memorial Hospital. Featured amenities include a 24-hour business center, express check-in, and express check-out.
Overall 8.0 Excellent
Based on 7,077 reviews
All reviews
- All reviews
- Couples
- Families
- Solo
- Business
Good
7.1
Pros: Location was great
Okay
5.0
Pros: In real estate they say location location location. The hotel is at the heart of the Magnificent Mile
Excellent
8.0
Pros: The special care of a waitress called Guadalupe. The reception staff was ok, not extremely friendly.
Excellent
8.0
Pros: Room
Good
7.0
Pros: The location
Excellent
8.8
Pros: Clean rooms, great price and location. Friendly house keeping
Excellent
10.0
Pros: The location was right off Michigan Avenue, very close to downtown shopping, restaurants and public transportation
Excellent
9.0
Pros: The bed and pillows were extremely comfortable, and the staff was extremely nice and very helpful. The area was perfect for us and what we made our trip for.
Mediocre
2.0
Pros: Location is Handy to shopping and restaurants.
Good
7.0
Pros: The location is superb. Sam and John at the front door are both gems. Give them raises!!!
Excellent
8.0
Pros: Very good location. All walking distances.
Okay
5.0
Pros: Good location.
Details
Reviews
Overall 8.0 Excellent
Based on 7,077 reviews
Location
9.6
Service
6.7
Food
6.2
Cleanliness
6.1
Breakfast
6.1
Value
5.8
Vibe
5.8
Room
5.8
Bar
5.5
WiFi
4.8
Comfort
4.2
Amenities
4.0
Location
9.7
Service
6.6
Breakfast
6.3
Food
6.3
Room
6.2
Bar
5.8
Value
5.8
Cleanliness
5.7
Vibe
5.5
Comfort
5.0
Amenities
3.7
WiFi
3.6
Location
9.5
Service
6.6
Breakfast
6.4
Food
6.4
Cleanliness
6.0
Vibe
6.0
Value
5.6
Bar
4.9
Room
4.7
Amenities
4.5
Comfort
3.2
WiFi
3.1
Location
9.9
Service
6.4
Room
6.3
Food
6.3
Cleanliness
5.7
Breakfast
5.7
Vibe
5.5
Value
5.5
Comfort
4.5
Amenities
3.9
WiFi
2.8
Location
9.5
Cleanliness
6.4
Value
5.9
Food
5.9
Service
5.9
Breakfast
5.8
Room
5.7
Vibe
4.7
Comfort
4.6
Amenities
3.4
WiFi
3.2
7.1 Good
Pros: Location was great
Cons: Really expensive and not good breakfast
5.0 Okay
Pros: In real estate they say location location location. The hotel is at the heart of the Magnificent Mile
Cons: Hotel room has clean unfortunately it hasn't been updated for some time and was incredibly small, hardly enough room for one person I couldn't image two person trying to move around you'd need a choreographer.
8.0 Excellent
Pros: The special care of a waitress called Guadalupe. The reception staff was ok, not extremely friendly.
Cons: The size of the room was ok, coming from Dubai it felt a bit small. The receptionists were not extremely friendly.
8.0 Excellent
Pros: Room
Cons: Staff Check in process
7.0 Good
Pros: The location
Cons: Rooms were outdated and small
8.8 Excellent
Pros: Clean rooms, great price and location. Friendly house keeping
Cons: Desk and door men could have been friendlier.
10.0 Excellent
Pros: The location was right off Michigan Avenue, very close to downtown shopping, restaurants and public transportation
Cons:
9.0 Excellent
Pros: The bed and pillows were extremely comfortable, and the staff was extremely nice and very helpful. The area was perfect for us and what we made our trip for.
Cons: The only bad things about this hotel was how expensive the parking was at $60/night, and how slow the elevators were. Other than that it was perfect.
2.0 Mediocre
Pros: Location is Handy to shopping and restaurants.
Cons: The reception staff are rude, disorganized and indifferent. WiFi reception was extremely poor.
7.0 Good
Pros: The location is superb. Sam and John at the front door are both gems. Give them raises!!!
Cons: I checked in at 3 PM. My room was ready but the front desk would not allow me access one hour early unless I paid a $25 early check-in fee. How petty can you get? I was told "this is the policy" by three separate front desk agents. That is the worst answer you can give a guest. It does not answer the question. The guest rooms have no storage for clothing. Only two small drawers. There were no hangers that fit the rods in the closet. When I called housekeeping they brought up wire hangers. How tacky.
8.0 Excellent
Pros: Very good location. All walking distances.
Cons: Front desk staff could be more friendly when dealing with guests. Needs an upgrade on the carpets all around the floors including the rooms.
5.0 Okay
Pros: Good location.
Cons: The same room service tray sat in the hall outside of a neighboring room for at least 18 hours. It took a very long time for the water to warm up in the shower. There was only 1 set of towels in the room. Very few outlets in room.
A stay at Warwick Allerton - Chicago places you in the heart of Chicago, steps from Michigan Avenue and Northwestern Memorial Hospital. Featured amenities include a 24-hour business center, express check-in, and express check-out.
The Hotel Felix opened in Spring of 2009 after a USD 50 million dollar redevelopment. As downtown Chicago's first Silver LEED's certified hotel in river north area- Hotel Felix is eco friendly delivers an enriching experience that not only benefits our guests but the environment as well with the use of Organic materials and Renewable resources. guests will feel happy.naturally.Other amenities - Spa onsite with private treatment rooms.Restaurant.Business Center.Fitness Center and Meeting rooms. The rooms include iHome system. in room safe large enough for most laptops. upgraded bath amenities and robes in each room.Valet parking is available at a charge of USD 60 per night subject to change without notice, located offsite.Restaurant - Taketie-Sushi Bar Open daily from 5pm to 10pmRoom Service is Available Daily.
Overall 7.7 Good
Based on 3,030 reviews
All reviews
- All reviews
- Couples
- Families
- Business
- Solo
Excellent
10.0
Pros: Exceptional staff/managers at check-in. This was our first time spending long weekend at Hotel Felix; very happy with the assigned king size room. Oh, can't forget about the Halloween candy, yum, yum.... warm and welcoming!
Good
7.1
Pros: Location and comfortable
Excellent
8.0
Pros: Cheap and near the city canter
Poor
1.0
Pros: location. it’s also the only thing i liked about this hotel.
Poor
1.0
Pros: Staff are nice and location is convenient.
Mediocre
3.0
Good
7.9
Pros: Arrived late but the staff were friendly and the hotel was warm (-7 when I arrived in Chicago!) The room was small but comfortable and had all the amenities I required. Comfy bed, hairdryer, good shower, plenty of towels, TV etc. I only stayed 1 night for business but it was in a great location with some good cafes, restaurants and a Whole Foods near by.
Excellent
10.0
Pros: the staff was very courteous and remembered me.
Excellent
8.3
Pros: It’s within walking distance to a lot of restaurants. Hotel was clean.
Good
7.0
Good
6.0
Pros: Clean and the price
Good
7.0
Pros: I have stayed at the Felix several times and the hotel is quite all right, clean and neat. I like to book here because of the great location (walkability to good restaurants, downtown and stations) and because the connected bar and coffee shop are great.
Details
Reviews
Overall 7.7 Good
Based on 3,030 reviews
Location
9.4
WiFi
8.0
Service
7.7
Value
7.2
Bar
6.9
Cleanliness
6.4
Amenities
5.9
Room
5.2
Breakfast
4.9
Wellness
4.2
Comfort
3.6
Location
9.3
Value
7.3
Service
7.3
Cleanliness
5.9
Amenities
5.8
Room
4.8
Comfort
3.6
Location
9.3
Service
7.4
Value
7.2
Cleanliness
6.5
Amenities
6.2
Room
4.5
Comfort
3.4
Location
9.5
Value
7.6
Service
7.5
Cleanliness
5.9
Room
4.8
Comfort
3.3
Location
9.5
Service
7.6
Value
7.6
Room
4.4
Comfort
3.4
10.0 Excellent
Pros: Exceptional staff/managers at check-in. This was our first time spending long weekend at Hotel Felix; very happy with the assigned king size room. Oh, can't forget about the Halloween candy, yum, yum.... warm and welcoming!
Cons: None - all good!
7.1 Good
Pros: Location and comfortable
Cons: No tea or coffee in room or reception, gym was locked had to wait for maintenance to open
8.0 Excellent
Pros: Cheap and near the city canter
Cons:
1.0 Poor
Pros: location. it’s also the only thing i liked about this hotel.
Cons: this place may have been 4 stars in 2000, but it certainly isn’t now. the staff is unhelpful & unfriendly, everything is outdated. it most definitely is not 4 stars. in no universe.
1.0 Poor
Pros: Staff are nice and location is convenient.
Cons: I booked a 4 star hotel. Felix is by no means four stars. Broken furniture, cramped room, non existent room service, and an outdated vibe — none of these is what I signed up for. Also booked a queen bed and ended up getting a twin.
3.0 Mediocre
Pros:
Cons: toilet seat not connected to toilet empty glass found on floor outside my room door tv set on wall at side angle to bed
7.9 Good
Pros: Arrived late but the staff were friendly and the hotel was warm (-7 when I arrived in Chicago!) The room was small but comfortable and had all the amenities I required. Comfy bed, hairdryer, good shower, plenty of towels, TV etc. I only stayed 1 night for business but it was in a great location with some good cafes, restaurants and a Whole Foods near by.
Cons: It was very cold when I arrived in Chicago but the duvet on the bed was quite thin and there was no blanket so I was a little chilly..
10.0 Excellent
Pros: the staff was very courteous and remembered me.
Cons:
8.3 Excellent
Pros: It’s within walking distance to a lot of restaurants. Hotel was clean.
Cons: The room is small. The bed is the room.
7.0 Good
Pros:
Cons: Toilet clogged a couple of times
6.0 Good
Pros: Clean and the price
Cons: The room was very small.
7.0 Good
Pros: I have stayed at the Felix several times and the hotel is quite all right, clean and neat. I like to book here because of the great location (walkability to good restaurants, downtown and stations) and because the connected bar and coffee shop are great.
Cons:
The Hotel Felix opened in Spring of 2009 after a USD 50 million dollar redevelopment. As downtown Chicago's first Silver LEED's certified hotel in river north area- Hotel Felix is eco friendly delivers an enriching experience that not only benefits our guests but the environment as well with the use of Organic materials and Renewable resources. guests will feel happy.naturally.Other amenities - Spa onsite with private treatment rooms.Restaurant.Business Center.Fitness Center and Meeting rooms. The rooms include iHome system. in room safe large enough for most laptops. upgraded bath amenities and robes in each room.Valet parking is available at a charge of USD 60 per night subject to change without notice, located offsite.Restaurant - Taketie-Sushi Bar Open daily from 5pm to 10pmRoom Service is Available Daily.
Originally built to accommodate visitors to the Worlds Colombian Exposition in 1893, the guest rooms and suites of the Congress Plaza Hotel are truly spacious by todays standards. There are a total of 870 guest accommodations, including 36 deluxe suites, many of which overlook the beautiful waters of Lake Michigan. High speed internet in guest rooms is complimentary. Wireless internet in the lobby IS free for all registered guests. Adult rates start at age 15 and older for a fee of $20 additional per person. Smoking rooms are based on availability at check in. Iron/Ironing board & Hairdryer & safe deposit box in all guest rooms.Overnite Valet parking is $49.00. parking at next door garage is $44.00
Overall 7.6 Good
Based on 14,634 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Okay
4.0
Pros: The location on Michigan Avenue iIn downtown Chicago s perfect. I enjoyed the historical nature of this hotel.
Okay
5.0
Pros: It was close to my location of destination
Excellent
9.0
Pros: Very convenient
Excellent
8.8
Pros: Location, shower, tv, buffet breakfast
Good
6.0
Pros: Fantastic location for tourists who want to walk and see the sights of Chicago. Staff members were friendly.
Excellent
10.0
Pros: Large room; comfortable bed; clean; lovely staff; great location central to everything. We took a Lake View king for our last night in the States, and the view over the snow covered park is just beautiful!
Excellent
9.4
Pros: What a grand old lady this hotel is. Soak up the ambience and the history and enjoy the great location.
Excellent
9.0
Pros: Loved the location, the look, feel and history of the building.
Good
6.7
Pros: Location and staff are great
Excellent
9.0
Pros: comfortable stay. they put us in a room near our group.
Okay
4.2
Pros: The area
Excellent
10.0
Pros: I liked the history of the hotel as well as the location and cleanliness
Details
Reviews
Overall 7.6 Good
Based on 14,634 reviews
Location
9.5
Service
7.1
Room
5.7
Cleanliness
5.3
Food
5.2
WiFi
5.2
Amenities
5.0
Vibe
4.9
Breakfast
4.1
Location
9.6
Service
7.5
Room
5.6
Value
5.4
Vibe
4.9
Cleanliness
4.7
Food
4.4
Breakfast
4.2
WiFi
3.6
Location
9.5
Service
7.0
Room
6.0
Value
5.6
Comfort
5.1
Vibe
4.8
Food
4.8
Breakfast
3.9
WiFi
3.7
Location
9.6
Service
6.6
Room
5.7
Food
5.5
Breakfast
4.7
Amenities
4.4
WiFi
3.8
Cleanliness
3.7
Vibe
3.4
Wellness
1.9
Location
9.1
Service
6.8
Room
5.6
Food
5.3
Cleanliness
4.8
Breakfast
4.2
Vibe
3.5
WiFi
3.5
4.0 Okay
Pros: The location on Michigan Avenue iIn downtown Chicago s perfect. I enjoyed the historical nature of this hotel.
Cons: The hotel needs major remodeling and tender, loving care to bring it back to life. It should be remodeled.
5.0 Okay
Pros: It was close to my location of destination
Cons: Old & smelly, nothing was up to date
9.0 Excellent
Pros: Very convenient
Cons: Heat.. either too hot or cold
8.8 Excellent
Pros: Location, shower, tv, buffet breakfast
Cons: No issues with hotel
6.0 Good
Pros: Fantastic location for tourists who want to walk and see the sights of Chicago. Staff members were friendly.
Cons: It is an old historic hotel that needs a bit of updating but it is ok.
10.0 Excellent
Pros: Large room; comfortable bed; clean; lovely staff; great location central to everything. We took a Lake View king for our last night in the States, and the view over the snow covered park is just beautiful!
Cons: No problems at all - though I was surprised that there are no luggage scales anywhere in the hotel which we could use prior to flying out.
9.4 Excellent
Pros: What a grand old lady this hotel is. Soak up the ambience and the history and enjoy the great location.
Cons: Make no doubt this place old, but beautiful. The pipes creak, the elevators break down occasionally but definitely great value for money considering her location.
9.0 Excellent
Pros: Loved the location, the look, feel and history of the building.
Cons: That it was haunted lol
6.7 Good
Pros: Location and staff are great
Cons: The room I was upgraded to was not in the best condition. The door looked and moved as if someone had tried to kick it in(as in the door frame where the lock latched moved very easily while locked because it was broken). Couldn’t get the curtains to pull shut. One of the bed frames was broken. Didn’t complain to staff because we only stayed for one night.
9.0 Excellent
Pros: comfortable stay. they put us in a room near our group.
Cons: Light was out in the hallway and when we arrived it was insanely hot in the room.
4.2 Okay
Pros: The area
Cons: The reception staff were rude, the hotel needs a lot of updating and the rooms need better cleaning.
10.0 Excellent
Pros: I liked the history of the hotel as well as the location and cleanliness
Cons: Warmer weather???
Originally built to accommodate visitors to the Worlds Colombian Exposition in 1893, the guest rooms and suites of the Congress Plaza Hotel are truly spacious by todays standards. There are a total of 870 guest accommodations, including 36 deluxe suites, many of which overlook the beautiful waters of Lake Michigan. High speed internet in guest rooms is complimentary. Wireless internet in the lobby IS free for all registered guests. Adult rates start at age 15 and older for a fee of $20 additional per person. Smoking rooms are based on availability at check in. Iron/Ironing board & Hairdryer & safe deposit box in all guest rooms.Overnite Valet parking is $49.00. parking at next door garage is $44.00
With a stay at Inn of Chicago, you'll be centrally located in Chicago, steps from Michigan Avenue and 4 minutes by foot from Tribune Tower. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Overall 7.1 Good
Based on 5,552 reviews
All reviews
- All reviews
- Couples
- Families
- Business
- Solo
Good
7.0
Pros: Bed was comfy room temperature was good
Excellent
10.0
Pros: I liked the room & its amenities. Quiet & comfortable. The Stsff was very helpful. Good value for the money. Good location for me. Thanks.
Poor
1.0
Pros: Nothing
Good
6.0
Pros: Location
Good
6.7
Okay
4.0
Pros: Tv, bartender, older lady at front desk was nice
Poor
1.0
Pros: Nothing
Okay
4.0
Pros: The location was the selling point. In the center of everything, a short walk to most sites and restaurants.
Excellent
8.3
Pros: I liked the staff . The $5 gift voucher off coctails for not using the house keeping everyday was great.
Mediocre
3.0
Pros: the location was great, but I think the owners use this location to prevent the need to update the hotel and keep it clean
Okay
5.0
Pros: Lobby area was contemporary and clean as pictured. Check in was quick and friendly and free drink coupon was nice. Room was NOT as pictured. Was old with old furnishings, wall paper. Bathroom had paint peeling from the ceiling and rust on metal fittings. Shower had my minimal warm water. Cleanliness was marginal with some hair on bed and in bathroom
Good
7.0
Pros: The carpet was fairly old on my floor/room and stained someplaces, but still a great value for that location. Bed, everything was comfortable.
Details
Reviews
Overall 7.1 Good
Based on 5,552 reviews
Location
9.4
Service
7.1
Food
5.9
WiFi
5.5
Vibe
4.0
Room
3.9
Comfort
3.7
Cleanliness
3.5
Wellness
3.2
Breakfast
2.0
Location
9.6
Service
7.2
Amenities
5.3
Vibe
4.3
WiFi
4.1
Room
4.0
Comfort
3.8
Cleanliness
2.9
Breakfast
2.4
Location
9.5
Service
7.3
Food
5.8
Cleanliness
3.7
Comfort
3.2
Room
3.0
Vibe
2.9
Location
9.4
Service
6.9
Food
5.3
Amenities
4.8
Comfort
3.3
Cleanliness
3.3
Room
3.0
Vibe
2.9
WiFi
2.8
Location
9.7
Value
7.6
Service
7.2
Amenities
4.5
Room
4.1
WiFi
4.0
Comfort
3.9
Cleanliness
3.8
Vibe
2.8
Breakfast
2.1
7.0 Good
Pros: Bed was comfy room temperature was good
Cons: Room needs upgrading especially the bathroom
10.0 Excellent
Pros: I liked the room & its amenities. Quiet & comfortable. The Stsff was very helpful. Good value for the money. Good location for me. Thanks.
Cons: Nothing.
1.0 Poor
Pros: Nothing
Cons: The shower didn’t work TV didn’t work
6.0 Good
Pros: Location
Cons: This hotel is old and dated and as a result they are in need of a total overhaul from new faucets that don’t leak all night to phones that work (we couldn’t even use to call front desk) to new tiles and carpet that didn’t look dingy a
6.7 Good
Pros:
Cons: No fridge No one bartending at bar in hotel Walls so thin can hear next door couple getting it on The phone was broken
4.0 Okay
Pros: Tv, bartender, older lady at front desk was nice
Cons: Charges were billed prior to check out, hot water hardly worked, iron but no iron board, no refrigerator, did not notice ice machine / water/ vending machines, heater in room was inconsistent.
1.0 Poor
Pros: Nothing
Cons: No hot water Old and not upgraded
4.0 Okay
Pros: The location was the selling point. In the center of everything, a short walk to most sites and restaurants.
Cons: Rooms are horrible; even the refurbished ones had stains on carpets, hastily patched walls, and a chemical stench. Asked to move to a different room because the first was so bad. Second one was slightly better. Felt like a hostel.
8.3 Excellent
Pros: I liked the staff . The $5 gift voucher off coctails for not using the house keeping everyday was great.
Cons: Bathroom could have been cleaner.
3.0 Mediocre
Pros: the location was great, but I think the owners use this location to prevent the need to update the hotel and keep it clean
Cons: the building is very run down: peeling and molding wallpaper, dead bug swashed on walls, "blood"(or something) on the inside of our bedroom door, heater falling off the wall, bathroom walls and cabinets falling apart (I have photos if you'd like to see)
5.0 Okay
Pros: Lobby area was contemporary and clean as pictured. Check in was quick and friendly and free drink coupon was nice. Room was NOT as pictured. Was old with old furnishings, wall paper. Bathroom had paint peeling from the ceiling and rust on metal fittings. Shower had my minimal warm water. Cleanliness was marginal with some hair on bed and in bathroom
Cons: See above
7.0 Good
Pros: The carpet was fairly old on my floor/room and stained someplaces, but still a great value for that location. Bed, everything was comfortable.
Cons:
With a stay at Inn of Chicago, you'll be centrally located in Chicago, steps from Michigan Avenue and 4 minutes by foot from Tribune Tower. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
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