Chicago hotels near Auditorium Building and Theatre

Cons: Service was boardline TOO GOOD if that is such a thing

Cons: The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.

Cons: The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.

Cons: bed was too soft

Cons: Rooms too small

Cons: Breakfast was over priced and not that good.

Cons: A bit expensive.

Cons: No spa or sauna on the premises. No light in the shower and overall the facilities were less luxurious than other locations (specifically Sofitel Athens), though it was still very nice. Strange decorations for the holidays in the lobby...

Cons: nothing

Cons: Many hidden charges, especially for room service, it costs a fortune. Other than that, great stay, friendly staff, good food, exactly what’s expected for a 5-star hotel

Cons: The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.

Cons: Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.

Cons: The scent was missing from the hotel, this was the main thing I was looking forward to and was very disappointed in that there was no luxurious scent to go with a luxurious hotel.

Cons: The front desk is a bit difficult to get to, but the check in process was smooth. I had a a bit of difficult getting a bellman to collect my bags from storage though I was first in line. Not really a good hotel for children.

Cons: Temperature control was a bit dicey; had to get up in the middle of the night because no matter what we set the thermostat to, it went absolutely boiling once we were asleep. Hair dryer didn't work (so I'm told).

Cons: Nothing. I thought everything was perfect

Cons: it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.

Cons: More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.

Cons: That we eventually had to leave. Everything was wonderful!

Cons: Except for my wife losing her nose ring and no thin sheets were available; our stay was outstanding.

Cons: Valet parking was too expensive, $60 plus dollars a day.

Cons: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.

Cons: Absolutely nothing! Wonderful hotel for a romantic weekend!!

Cons: Room was dirty. Had corn nuts and used tissues on floor. We heard the entire conversations of the room next door and we knew hey could hear us so we couldn’t be ourselves.

Cons: Paying for with fi? Really...at these prices? Terrible. $10.00 to use 15 min. Had no idea. Showed up on statement. Housekeeping fine first night but 2nd night left our duvets on floor and when we called to report they actually asked what we would like them to do about it. After telling them we wanted some new duvets a maid came and complied. Next day we returned to find all of our pillows with shams gone...not a functional problem since we still had pillows to sleep on but since they are part of the decor we weren't sure what that was all about. They were on the bed when we left that morning. Overall the room was quiet but I think we could do better next time. Hotel being renovated so maybe the reno rooms will blow you away...ours did not. Other than housekeeping staff the rest of staff was helpful but could have been more accommodating when we missed a night of our reservation due to being snowed in at airport in philly and unable to get there. If they couldn't refund a night of our pre paid room we thought we might have recd a complimentary night in future. They told us to ask price line about that but price line pushed it back to them...

Cons: It was pretty stellar

Cons: Front desk staff could be friendlier

Cons: Paying $40 or $72/night parking was ridiculous

Cons: Nothing!

Cons: Stayed on the same floor as the pool, so some noisy kids were expected

Cons: Nothing.

Cons: No complaints.

Cons: The beds were well used. I slept in a very deep impression in the bed. The mattresses were covered with a duvet placed under a top sheet (instead of a fitted sheet) I assume to make the mattresses feel more comfortable and less lumpy. It was the worst mattress I've ever slept in in a hotel. Poor parking options. $125 for two days (non valet) No roof top bar or pool. Charges for any local outgoing calls or 1-800 #'s. A little thing, but a main bulb was burnt out in the bathroom and it wasn't changed before or during my stay. Made the bathroom quite dark. The tub facet dripped constantly.

Cons: Restaurant food was nothing to ride home about and it was expensive

Cons: I hate you could not shut the curtains Parking Expensive Had to go across riverwalk to get to Navy Pier Wi-Fi not included

Cons: Less than expectation

Cons: Check in was uncomfortable. My family requested an early check in first thing in morning thru Kayak. We drove several hours with young children & wanted to get to the Chi & settle in for our short visit. I was told thru text an early check in couldn't be guaranteed. We lived in Chicago, spouse a native so we didn't mind finding something to do. We arrived at 11:30 after having breakfast in Lincoln Park by the zoo. It was raining so we decided to try to check in early. I took my place in line. Another lady walked up to the only staff attended desk & stepped between the woman already getting service & myself. She proceeded ahead of me & I spoke up. She huffed & puffed. As if I was inconveniencing her. Worse off the staff member states he didn't know who was next but she just needs to swap her key and I could wait since my check in would take longer! I protested but she was serviced while I continued to wait! When it was my turn I was told I couldn't check in, I was 9th in line, & we couldn't expect a room for at least 2 hours... unless we chose a room to small or we paid $75 for a suite! I removed myself from line & called my spouse. I returned to line moments later to a different staff member, Ricardo. He immediately set us up with the room we needed & handed me keys! Amazing the difference a minute makes! Thanks Ricardo! Later that evening we saw the woman who stepped in front of me & received preference from staff. She was in full pilot uniform leaving the hotel. She hosed past me looking like an angry pitbull. Despite the great location and family friendly atmosphere we might never go back. There are too many other places to choose from!

Cons: The parking fee was very expensive. Felt like a rip off.

Cons: I like everything about my stay...

Cons: Charge for wifi. Breakfast buffet is overpriced. Not a good value at $29 per person plus tip.

Cons: Was expecting more from a $300.00 a night hotel. Very small room with no "extras".

Cons: I had to have the air fixed twice while there. They were not very quick to assist.

Cons: Coat of overnight parking.

Cons: Window in room didn’t open and no air circulation.

Cons: Our room was tight. The queen bed pretty much took up the whole space. Not a lot of surface on which to put things. Small closet had only two hangers. My husband did not find the bed comfortable - the mattress was relatively thin and on a platform (instead of box spring).

Cons: room size

Cons: Not a lot of privacy when sharing the room. But overall I didn know it was a shared rooms area! I enjoyed my stay and the people I was rooming with!

Cons: Not enuf towels

Cons: Room was a bit small.

Cons: nothing!

Cons: Being as I did not have a credit card I was NOT allowed to check in and my mother paid for it on line and is now being told she can not get a refund

Cons: They need better security. I stayed in a four person dorm and one of the guys in the dorm brought his girlfriend over to sleep in his top bunk bed so there was five people in the room. Then they started having sex while I was getting ready to sleep. I quickly got up and left the room for like 20 mins hoping that when I got back they would be done but they were still going at it and in fact was getting louder, so loud I could hear them from outside the room. I got annoyed because it was like 11pm and I had to get up really early the next day so I just went in the room, got my bags and went down stairs and asked the front desk to switch rooms. They were really nice and quickly changed me to a different dorm. The rest of my stay was really nice.

Cons: They were having a lot of maintenance issues during our stay. Pipes broke in the rooms next to us so the fire escape doors were open. Our heating/cooling system didn't work in our room and the best they could do was give us a fan and some drink tickets. The icing on the cake was being harassed by two bros in the elevator.

Cons: The only downside we’re the rooms were a little small. I don’t mind small rooms but with two people it made it a little difficult to navigate around.

Cons: The bed was a little wonky

Cons: No phones in room, no T.V., no, blow dryer, bunk beds were very hard, couch on quadruple bunk was not comfortable to even sit on because the cushions would slide off. The table in room seemed in the way and attached to the wall so not very comfortable for two to sit and eat or visit. We had to call security both nights because the group next to us was so loud, yelling, hooting and laughing. It was like they were in our room. Very thin walls.

Cons: Room was a bit small but that's the level we chose.

Cons: Sometimes had to wait 3+ mins on the elevator(s).

Cons: Never got to try the breakfast (which is included) because the lines were too long. Maybe consider extending the time or adding more servers?