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Hotels near Chicago O'Hare Airport

Hotels near Chicago O'Hare Airport

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O'Hare Intl (ORD) - Chicago, IL, United States
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Best hotels near Chicago O'Hare Airport

Cleanliness
9.3
Comfort
9.2
Facilities
10.0
Location
9.3
Overall
10.0
Overall 9.0 Excellent
Based on 294 reviews
Cleanliness
9.3
Comfort
9.2
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.3
Location
9.3
Services
9.2
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.0
Location
9.2
Services
9.0
Staff
9.2
Cleanliness
9.5
Comfort
9.1
Location
9.0
Services
9.0
Staff
9.1
Cleanliness
9.2
Comfort
9.2
Location
9.3
Services
8.9
Staff
9.1
Cleanliness
9.1
Comfort
9.1
Location
9.3
Services
9.1
Staff
9.1

Excellent 8.0
Pros: The rooms are always clean and inviting. The small refrigerator really comes in handy.
Cons: I didn't like the fact that there weren't towels at the pool, and when I asked for them, it took approximately 30 minutes to get them.
Excellent 10.0
Pros: Free and easy parking every night. The staff was very delightful. The room was spacious and fully stocked. The bed was so comfortable. I was very happy to be spending 5 nights at this hotel and definitely will return. I’m just sad I was never up early enough to try the breakfast, I just couldn’t get out of the comfy bed. Our room had two TVs which was nice when my husband decided to plug up his PS5.
Excellent 10.0
Pros: The pool
Cons: No
Excellent 10.0
Pros: The rooms were very clean as was the lobby. The banquet room was beautiful and they have a nice workout room that overlooks the pool.
Cons: For a upscale hotel it would have been nice to have a better breakfast choice. No different than an average hotel. Would have been nice to have some sort of meat available.
Excellent 9.0
Pros: Breakfast and room
Excellent 8.0
Pros: The room was really nice i had to bed in my room for one person. it had a Microwave and mini-fridge.
Cons: the ice machine was broke on my floor,you have to pay a extra 50 dollar for deposit that you get back after you leave.and the fact that i pay 4.00 for candy bar that was charged to my room when i could have got cheap from a store.
Excellent 10.0
Pros: Very good
Excellent 9.0
Pros: Room was pleasant and the staff was very welcoming. Staff was very helpful and helped us understand what measures they were taking to prevent corvid-19.
Cons: Mini fridge was a little small.
Excellent 10.0
Pros: Helpful staff, clean room, great breakfast, nice corner market for snacks and drinks, felt secure and safe.
Cons: Nothing.
Excellent 10.0
Pros: Clean and comfortable room
Cons: Needed more wide breakfast restaurant
Mediocre 2.0
Pros: Staff was friendly and the breakfast was good.
Cons: Stayed here for my husband's bday, he wanted to take our 3yr old swimming. When we checked in we saw a sign that the pool was closed, I wasn't notified of this & it was too late to cancel bc it wasn't a 24 hr notice, the bar was closed that Sat night too
Excellent 10.0
Pros: Great location, fabulous customer service, clean, comfortable room and beds. Fantastic outdoor space, fantastic fitness amenities and fabulous pool! We really enjoyed our stay!
Cons: N/A
Mediocre 3.0
Pros: Friendly hotel staff.
Cons: We had to park across the street at the bank due to an event that was being held there.
Excellent 9.0
Pros: Lovely interior finishes, great location, friendly staff, reasonable prices. All in all a great experience. Keep up the great work!
Cons: The breakfast wasn't the best I ever had and we could hear a lot of doors slamming in the hallways. Otherwise it was good.
Excellent 10.0
Cons: Clean room, good breakfast, nice pool area(but water was really cold) great price
Fairfield Inn & Suites By Marriott Chicago Schaumburg - Schaumburg
Rated no. 1
9.0
Excellent 9.0
Based on 294 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.1
Facilities
10.0
Location
9.5
Overall
9.2
Overall 9.0 Excellent
Based on 263 reviews
Cleanliness
9.2
Comfort
9.1
Facilities
10.0
Location
9.5
Overall
9.2
Cleanliness
4.0
Location
8.0
Overall
6.0
Staff
6.0
Value for money
2.0
Cleanliness
9.1
Comfort
9.1
Location
9.7
Services
9.1
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.0
Location
9.3
Services
9.1
Staff
9.3
Cleanliness
9.4
Comfort
9.3
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
9.1
Services
8.8
Staff
9.1

Excellent 10.0
Pros: Excellent stay and fantastic service.
Excellent 9.0
Pros: Very clean hotel, friendly and helpful staff, great experience.
Cons: I did not like that I had a hold placed on my card for the rate I was quoted + $60 for some kind of security deposit. I had not anticipated that and had to change my payment method to account for it which lead to some financial challenges for the week. Please make this more apparent, had I known I would have easily been able to plan for it.
Excellent 9.0
Pros: Location, Cleanliness
Excellent 10.0
Pros: The cleaniess of a hotel is always a priority for me and this hotel definitely satisfied that. The staff very helpful and so polite. My second visit and would definitely return.
Cons: I have not one complaint.
Excellent 10.0
Pros: It was quiet, comfortable, and a great value
Cons: Nothing
Excellent 10.0
Pros: Everything
Cons: No breakfast
Excellent 8.0
Pros: Convenient location. Bright, modern and cheerful decor. Comfortable bed and clean facility. Staff were courteous and professional. CSR Host was particularly helpful and called 24 hours in advance to confirm our ADA reservation. The new Clean Stay/COVID precautions are much noticed and much appreciated.
Cons: Overall it is a clean facility that I stay at on my trips to the area. I notice small details and there are areas in the rooms (i.e., bathroom selfing, tv stand and desk that look weathered from my last stay). Regular touch ups to scratches and blemishes on furniture can preserve the room. Nothing major.
Excellent 10.0
Cons: You couldn't pick a better location, for a short drive to all the attractions that Schaumburg has to offer.
Excellent 10.0
Pros: Everything
Cons: Nothing
Poor 1.0
Cons: Room it was without towels and wasn't clean
Good 7.0
Pros: The hotel staff and amenities were absolutely spot on. The hotel staff worked with us when we complained about our noisy neighbors above.
Cons: Unfortunately we had a less than enjoyable stay due to the inconsiderate guests staying the floor above us. They were unbelievably loud and the hotel was unable to move our room because they were completely booked.
Excellent 10.0
Pros: The staff followed the safety protocols.
Excellent 9.0
Pros: Delivered on clean, comfortable, safe stay at great value.
Cons: No
Excellent 10.0
Pros: Hampton's are great hotels. It was super clean, staff was great. Pool was nice. We did have an issue the night we checked in at the hotel, but the girl(I don't have her name) at the front desk made a call and got us time at a close hotel. Great job!
Mediocre 2.0
Pros: Confortable bed, very clean room when you receive it, very good location.
Cons: No clean the room during the week in spite of I requested at least 3 times. Breakfast was a bag of paper with one muffin, one bottle of water and juice, every day.
Excellent 9.0
Cons: did not have the free hot breakfast as was promised with add
Excellent 10.0
Pros: unexpected pleasure of a balcony, very comfortable
Cons: a LOT of walking
Excellent 10.0
Pros: I like how clean it was,the staff was so nice and it was close to everything.
Cons: No
Good 6.0
Excellent 10.0
Pros: When we arrived, the young man working the desk was very friendly. The room was very nice and clean. Extra precautions were made to help us feel safe during the pandemic. There was a complete list to of the additional steps that housekeeping to sanitize.
Excellent 10.0
Pros: It was very clean and comfortable
Cons: No, everything was great
Excellent 10.0
Pros: The staff is excellent very helpful and the room was well appointed and Clean, and the beds were comfortable. Good Breakfast in the morning. Would definitely stay here again
Good 6.0
Pros: location
Cons: room could have better lighting and be larger better mattress
Excellent 10.0
Pros: Location to Woodfield mall
Good 7.0
Pros: Location, Staff --- very helpful --- rooms were very clean and orderly, breakfast was wonderful. Dinning room very clean and orderly.
Cons: No dryer, very little storage, No drawer by the bed. A shelf but no where to put "things".
Hampton Inn & Suites by Hilton Chicago Schaumburg IL - Schaumburg
Rated no. 2
9.0
Excellent 9.0
Based on 263 reviews
Details
Reviews

Cleanliness
9.4
Comfort
9.1
Facilities
8.0
Location
9.3
Overall
8.0
Overall 9.0 Excellent
Based on 51 reviews
Cleanliness
9.4
Comfort
9.1
Facilities
8.0
Location
9.3
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.7
Comfort
9.3
Location
9.8
Services
9.3
Staff
9.5
Cleanliness
4.0
Comfort
4.0
Facilities
6.0
Location
8.0
Overall
4.0
Cleanliness
9.4
Comfort
9.2
Location
9.2
Services
9.2
Staff
8.3
Cleanliness
9.6
Comfort
9.6
Location
9.2
Services
9.4
Staff
9.6
Cleanliness
8.5
Comfort
7.5
Facilities
8.0
Location
6.9
Overall
10.0
Cleanliness
9.5
Comfort
9.5
Location
9.4
Services
9.5
Staff
9.0

Excellent 8.0
Pros: Everything else
Cons: I didn’t not get what I booked for which was a king sized bed instead I got 2 queens because they ran out.
Excellent 10.0
Pros: That it was comfortable and by a store.
Excellent 9.0
Pros: Wonderful interior courtyard, spacious, comfortable and safe feeling rooms, good facilities (gym and pool). A great find!
Cons: The view. It's next to the highway.
Excellent 9.0
Pros: Nice and comportable
Excellent 10.0
Pros: I love that my family was able to utilize the pool and the beds are so comfortable...
Excellent 8.0
Pros: Room was spacious and had a dining room table, which we enjoyed. Would have been nice to have a couch or a love seat rather than just a chair, but we made do. Good location.
Cons: We arrived early and the room was not ready, which it understandable, however, I was told they would give me a call in about 45 min when it was ready, that never happened. Luckily we had some stuff to do and came back after 3, so it was not a big deal, but not good customer service. The pool was open for reservations, but by the time we go there, all the reservations were full, could do a better job managing this so that everyone has an opportunity or given us the option to make a reservation when booking the hotel. This is 2 hotels in one, for the TowneSuites you have to go over to the Fairfield reception desk to check in, not a problem just information. Over all the hotel was sufficient for what we needed.
Okay 5.1
Pros: Location
Cons: We were told at check in breakfast was from 6a-9a we came down @7:40 and they just started the set up. I went swimming the night before and there was a lot of hair in it
Excellent 10.0
Pros: Nice price for hotel room with full kitchen, pool, gym, and breakfast! Location was good, near LEGOLAND, mall, and AMC theater.
TownePlace Suites by Marriott Chicago Schaumburg - Schaumburg
Rated no. 3
9.0
Excellent 9.0
Based on 51 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
9.4
Location
9.0
Overall
9.6
Overall 8.7 Excellent
Based on 204 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
9.4
Location
9.0
Overall
9.6
Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
10.0
Overall
9.0
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
8.5
Cleanliness
9.0
Comfort
9.0
Location
9.1
Services
8.3
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
9.3
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
10.0
Facilities
9.3
Location
8.6
Overall
10.0
Cleanliness
8.8
Comfort
8.6
Location
8.6
Services
8.2
Staff
8.9
Cleanliness
9.3
Comfort
9.2
Facilities
9.5
Location
9.6
Overall
10.0
Cleanliness
8.5
Comfort
8.7
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
8.0
Comfort
8.4
Location
8.7
Services
8.0
Staff
8.4

Excellent 10.0
Pros: Very clean and staff ver friendly
Cons: Wish they had airport shuttles taxi from airport was $60
Excellent 10.0
Pros: Hotel is a bit of hidden gem. Room was great. Staff was great. They even found freezer space for me store a couple Giordano's pizzas overnight for my trip home next morning.
Good 6.0
Pros: Great Location and friendly staff and the pool was heated.
Cons: No towels in room, no towels in the fitness room, no towels at the pool. When I say no towels, I mean NO towels. Our bathroom door did not shut all the way. No extra pillows for the pull out couch. I felt that they were in prepared for us.
Excellent 8.0
Pros: Great location close to what we were looking for clean room nice staff. We never had a chance to check out the pool or other amenities so I can’t rate them.
Cons: Bed was a little firm for my tastes and the in room fridge was loud but all in all not a bad stay
Good 7.0
Cons: Too pricey
Poor 1.0
Pros: There were bug all on the desk and floor , crawling all over my things I had to throw some of them away , and they wanted to offer me some points..
Cons: Bugs.. read above
Excellent 8.0
Pros: Closeness to everything and how clean it was
Cons: Was on the 3rd floor and the people on the 4th floor were super loud. The sound proofing between rooms and floors could have been better.
Poor 1.0
Pros: Location
Cons: Yes! My son and I woke up on Sunday with bed bug bites. I called the hotel on Monday morning and the manager was supposed to call me but hasn’t. The bites are very uncomfortable and itchy.
Excellent 10.0
Pros: The rooms were spacious clean and nice i like the pool and like having to make a reservation. The shampoo conditioner body wash was fantastic
Cons: No
Good 7.0
Pros: Excellent location around shopping and food. Was able to book me in the same room without any hassles after I made 2 separate reservations.
Cons: I talked to someone prior to my arrival about check ins and everything was a go, but once I got there , a staff member wasn’t able to find my second reservation after I gave her my name and info.
Mediocre 3.0
Pros: The location
Cons: We checked in to a room and had no hot water. Had to move to another room. The mattress on the bed should have been replaced. Lumpy and uncomfortable. Breakfast items were very expensive.
Excellent 8.0
Pros: All most everything
Cons: The fact that I could not turn off the air conditioner.
Excellent 10.0
Pros: Clean
Cons: Excellent
Excellent 9.0
Pros: Nice lobby, lots of room to lounge. Decent gym, pretty cozy feel. Few casual lunch spots right next door and a Starbucks walking distance.
Cons: The rooms are dated, especially the TVs.
Excellent 10.0
Cons: The cafe was ridiculously priced and the food was not very good.
Excellent 9.2
Excellent 9.0
Pros: Clean with a friendly staff. No real place outside to have a smoke in the winter but that's fine. Lots of stuff to do around the house as well some even in walking distance.
Cons: No microwave. You have to share one microwave with the entire hotel. Which is a pain in the butt. Cheap for what we paid.
Excellent 10.0
Pros: There was nothing we didn't like. It was in a nice area with shops/restaurants..the staff were awesome. It met our expectations while on our family trip. We tend to stay Marriott.
Good 7.0
Cons: Bed was too old
Okay 4.0
Pros: Location
Cons: Dirty linens left in my room from previous guest, and no toiletries in room-had to call front desk and request them.
Good 6.0
Pros: located near Woodfield Mall and several restaurants
Good 7.0
Pros: good food options at on-site restaurant
Okay 5.0
Pros: The location was PERFECT
Cons: No television service :( THT REALLY SUCKED :( NO TV REALLY
Good 7.0
Pros: Staff was great. Rooms very clean
Cons: There wasn't a hot tub or a microwave.
Mediocre 3.0
Pros: front desk night clerk was rude and disrespectful This young man needs to be fired and find a career that does not require dealing with customers
Okay 5.0
Pros: Location
Cons: Remote not working, uncomfortable pillows, toilet flush not working properly. Not what you expect from a Marriott property. Disappointed.
Excellent 9.4
Pros: Close to all shopping and entertainment. Room was comfortable and food was decent at breakfast. Staff is very friendly and helpful.
Cons: Room was cleaned but we did find empty candy wrappers on the floor next to the bed.
Good 7.0
Pros: The location and the staff were great. They seem to have everything we needed in one spot.
Cons: Everything was so overpriced! Unreasonably so. I don't understand why they do that? And the beds were horrible, we couldn't sleep at all. The pool was indoors but was freezing and looked a little dirty . That was very disappointing
Excellent 9.7
Pros: Coffee area was comfortable and accommodating. Staff was very nice and attentive to our needs! Price was excellent for our stay.
Cons: Wished the bathroom had a fan for shower humidity.
Excellent 10.0
Pros: Clean, good location.
Cons: Room could be more quiet. I think the vents made noises.
Good 7.0
Pros: The hotel was very clean and the staff was very accommodating.
Cons: I did not like that this hotel didn't offer a complimentary breakfast but the great experience made up for that!
Good 7.0
Pros: Friendly staff!
Cons: The bed was too hard. Was stiff and sore the rest of my trip.
Good 6.0
Pros: Location
Cons: No
Excellent 10.0
Pros: Loved the location, Schaumburg is central to everything. The value/price ratio couldn't be beat. The rooms were very clean and the staff very pleasant. We would definitely stay here again. Nice exercise room.
Cons: Not really a minus for most folks, but they had one washer, two dryers. It's always nice to have two washers for whites and colors to maximize throughput (like the morning you leave).
Excellent 9.4
Pros: Hotel was clean and the bed was very comfortable. Mini-fridge and coffee maker were handy. Check in/out was efficient. Wifi was free and worked as well as most, better than some. Lots of restaurants in area. Did not spend a lot of time in hotel and had little interaction with staff. It was a great value for Chicago area.
Cons: Shampoo, lotion etc were more than half empty. Not a huge deal but noticeable.
Excellent 10.0
Pros: Staff was nice n the rooms was nice and clean
Excellent 9.4
Pros: We didn't spend too much time actually at the hotel but we were extremely satisfied to see how clean and inviting it was. The staff was excellent! Definitely a hotel I would recommend.
Cons: Given that we spent most of the our time near downtown Chicago it was a long can drive back every time since they weren't close. But that was all on us. All other places that were in Schaumburg were easily accessed.
Excellent 10.0
Pros: We didn't really hang out at the hotel much but everything was clean, reasonably priced, close to tons of places and the staff was fantastic! Everything I could ask for a hotel!
Cons: They didn't have a sweet indoor cigar smoking lounge? Really, there was nothing I can complain about this hotel!
Courtyard by Marriott Chicago Schaumburg/Woodfield Mall - Schaumburg
Rated no. 4
8.7
Excellent 8.7
Based on 204 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
8.7
Location
9.0
Overall
8.9
Overall 8.6 Excellent
Based on 858 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
8.7
Location
9.0
Overall
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.7
Location
9.0
Services
8.5
Staff
8.7
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
8.0
Staff
8.0
Cleanliness
9.5
Comfort
8.5
Facilities
9.0
Location
9.5
Overall
10.0
Cleanliness
8.9
Comfort
9.0
Location
9.0
Services
8.6
Staff
8.7
Cleanliness
8.8
Comfort
9.0
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
9.0
Comfort
9.1
Facilities
8.3
Location
9.0
Overall
8.0
Cleanliness
8.8
Comfort
8.9
Location
8.8
Services
8.5
Staff
8.5

Excellent 10.0
Pros: Very good
Cons: Pretty much everything
Good 7.0
Pros: The location & the space in the rooms are great, Also breakfast is good but good be a little better.
Cons: The A/C is the rooms were not working & we told night staff & asked for a different room but no change was made which made it difficult to sleep comfortable.
Poor 1.0
Pros: The location
Cons: The staff was rode not very helpful and they charged me a for a deposit they charged me 200 for two nights and it was supposed to be 50 dollars per night for a deposit. The toilet didn’t work either the tub was nasty it had hair in it. Never again
Excellent 10.0
Pros: Size of room and location
Cons: Nothing
Poor 1.0
Cons: It¿s listed as smoking allowed but there are is no smoking at the property.
Excellent 9.0
Pros: .
Cons: .
Good 7.0
Pros: Location and check in person was above and beyond. That was it after that no customer service
Cons: Majority of the time front desk has no person.
Excellent 10.0
Pros: location, clean fresh bedding
Cons: Elevator has strong fragrant odor-too strong dogs should not be in the breakfast area children should be on a selected floor
Excellent 10.0
Pros: Nothing but Excellence when I stay at the location. The manager at this location goes above and beyond every time I stay at this location. I've been staying here every time I visit the Chicagoland area, I wouldn't stay at any other location.
Cons: NA
Excellent 9.0
Pros: Seating area to watch tv and desk for paperwork
Cons: Bathroom was very small. Hard to close door without hitting yourself.
Excellent 10.0
Pros: Very clean and the staff was very friendly.
Poor 1.0
Pros: Horrible time
Cons: No idea what happened
Excellent 10.0
Pros: Everything was great and they accommodated me on a last sec change that my dog was with me.They allow dogs
Cons: No
Okay 5.0
Pros: The staff is wonderful as always. The rooms are clean and have attractive furniture and decor.
Cons: The $30 early check-in fee is insane. I’ve never seen another hotel do this, and I travel for work often. Also, the usually great breakfast changed significantly since I was last here.. Stale plain bagels with no cream cheese is quite disappointin
Excellent 10.0
Pros: Location was nice. Only hotel in that area. Easy to get to.
Cons: Did find an old comb from a past guest laying on the floor. Kinda gross.
Excellent 10.0
Pros: The friendly staff, and the room was awesome.
Cons: They served a hot and cold breakfast to my significant other and myself when we both preferred a hot breakfast.
Excellent 10.0
Pros: Clean, friendly staff, prompt response when I request something
Cons: No.
Good 7.0
Pros: Location
Good 7.0
Pros: The suite
Cons: Having to go down to 1st floor to use the microwave. Food was cold by the time you got back to the room. The heating and cooling unit. Too close to the bed and not temperature contolled. Continued to constantly blow.
Excellent 10.0
Pros: really spacious room and price was very good
Cons: not much of anything
Good 6.0
Pros: location
Cons: the rooms needed updating the funiture was worn out would not choose this hotel again
Good 7.0
Pros: Good location
Cons: Food is mediocre, but Hyatt next door has a good restaurant.
Good 6.0
Pros: Good sized room
Cons: No on site sale of the essentials - aspirin, etc. Food on site is mediocre but Hyatt next door has a good restaurant. IKEA across the street serves good Swedish meatballs in their cafeteria.
Good 7.0
Pros: Location
Cons: The heat wasn't working
Good 7.0
Cons: One of their elevators was not running the entire weekend. It was very busy and often meant waiting a very long time for the only available elevator. They also need to add shredded cheese and salsa to their breakfast spread for eggs :D
Good 7.0
Pros: I go to Chicago area for business every few weeks. This area is perfect for heading to downtown Chicago or the northern or western suburbs.Plus decent selection of restaurants nearby. Hands down the best showers for water pressure!
Cons: I have stayed here a few times over the years the hotel room furniture is starting to show it's age. The hotel doesn't need an upgrade just furniture replaced from were.
Good 6.0
Pros: The hotel has a nice location (outside the city and close to the mall )
Cons: The internet was poor unless you go to the lobby.
Mediocre 3.0
Pros: the beds were comfortable and the room was spacious..
Cons: It is old.. stains on carpet. mold in bathroom ceiling. mirror closet door was of track and would not close.
Mediocre 2.0
Pros: Locations to the mall and the interstate
Cons: For a Hyatt it was one of the worst hotels I've ever stayed at the room was big but the couch and carpet were so gross you wouldn't even want to sit on. The continental breakfast was below average I'll never stay there again
Okay 4.0
Pros: Most of the staff was friendly and tried their best to meet guest needs.
Cons: It's severely understaffed. The employees on site were working their butts off, but they couldn't keep up. Everything was an exceptionally long wait.
Mediocre 2.0
Pros: I liked the location.
Cons: This hotels idea of 2 beds was a king and a pull out sofa bed that was old and incredibly uncomfortable! The pool was very small. When we went down for breakfast there were no clean plates, silverware or cups! There was also a lack of food ready.
Okay 5.0
Pros: It was centrally located to the venues I needed quick access to.
Cons: The hotel was understaffed all weekend, coffee urns were always empty. Morning breakfast had paper bowls and plastic utensils for eating French toast and bacon, plus they were out of eggs and cream for the coffee. Breakfast is their specialty supposedly
Okay 4.0
Pros: It was close to large stores.
Cons: The floors were very dirty. Our feet were black by the end of the night. The swimming pool water was very cloudy as well.
Okay 4.0
Pros: Location and friendly staff
Cons: The hot tub in the pool area was not working. The pool area had ants and the water had tons of hair clumps in it. The pool area was not locked down and children under 16 were not supervised. The pullout couch was filthy and had stains on it. Not sure if
Okay 5.0
Pros: Location was great
Cons: The carpets were dirty and needed a serious cleaning or replacing. No microwave in the room. The desk clerk also was in charge of selling food and we had to wait a long time to check in. No body lotion in the room it was free but you needed to ask for it
Excellent 10.0
Pros: The staff was very nice and welcoming. The hotel itself was very clean and well maintained. Our room was clean and comfortable.
Cons: The breakfast line was soooooo long each day we were there. Our bathroom had noticeable water damage to the walls and shower. The couch in our room was noticeably worn. The fridge wasn't cold at all. There were no outlets near the bed to charge our phones or other devices.
Excellent 10.0
Pros: Everything was good & well taken care . The staff was friendly & rooms wer spacious .
Cons: Nothing that I can think off
Excellent 10.0
Pros: The staff were very friendly and helpful. Went out of their way to get us in our rooms early. Great place. Clean, quiet and great breakfast choices.
Mediocre 2.0
Cons: I booked a week ahead and upon arrival was told they no longer had a room for me. They put me in a "motel" down the street. I was traveling for business and packed light, did not pack everything I needed due to the amenities at a Hyatt, which they did not have at the place they put me up in. I paid $110 more than the nightly rate at the place they put me up in and no one will return my call and refund that money. This seems like a pretty good scam for the Hyatt. I'm extremely disappointed as I've used the Hyatt for business many times before and the service at this location was terrible.
Excellent 10.0
Pros: Loved the location and Room Size. Plenty of room for our family of 4. Loved the hot breakfast too!
Excellent 10.0
Pros: Staff were very courteous and attentive to my needs.
Cons: none
Good 7.6
Pros: Cozy place w/ free breakfast!
Cons: The bed a kind of hard and the pillows were not that great and the bathroom was small!
Excellent 9.0
Pros: The hotel was really close to the mall which was very convenient! It was also very close to a lot of restaurants. The room we had was amazing and very comfortable. It was very clean and modernized. They also had a pool, even though we didn't have time to get to experience it. The breakfast, which was included, was amazing as well! It was also a very decent price! The guy that helped us check out was super friendly and helpful!
Cons: The heat was not working in our room unfortunately, but even with the air not working it still wasn't too cold. There was also a lack of parking spots later at night. When we checked in we had a great spot by the front door, but then we left to eat and came back and there was only one spot left and half of it was a snow bank... So needless to say I parked on a snow bank. Also there were no vending machines, if you wanted something to drink or snack on you had to buy it from the front desk. And the prices were outrageous. Also the lady that checked us in was sort of snobby.
Good 7.6
Pros: Close to shopping and easy to find. The rooms were clean and spacious. I lile that it had a pool, hot tub and fitness room.
Cons: The complimentary breakfast wasn't the greatest and there was a problem with the toilet in our room. No information on things to do in the area.
Hyatt Place Chicago Schaumburg - Schaumburg
Rated no. 5
8.6
Excellent 8.6
Based on 858 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
9.1
Overall
8.4
Overall 8.6 Excellent
Based on 277 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
9.1
Overall
8.4
Cleanliness
9.0
Comfort
9.0
Location
9.0
Services
8.7
Staff
8.9
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.2
Comfort
9.2
Location
9.4
Services
9.1
Staff
9.2
Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
9.0
Comfort
9.1
Facilities
7.3
Location
9.0
Overall
8.0
Cleanliness
8.9
Comfort
9.1
Location
9.2
Services
8.4
Staff
9.1

Poor 1.0
Pros: Nothing
Cons: Everything
Poor 1.0
Pros: Nothing
Excellent 9.0
Pros: The staff allowed me to check in early which helped me greatly with my dental surgery.
Cons: I was given a price by Booking.com and then I was charged $25 more by the hotel. I pointed this out to them and they said they corrected it.
Excellent 10.0
Pros: The location was great as shopping and food options were abundant, the hotel atmosphere was really nice, and the room was very comfortable!
Excellent 9.0
Pros: I like the town of Schaumburg and the Front Office Manager Carlos Lazu, who was accommodating and very cordial coming and going.
Cons: I didn't like the fact that couldn't afford to stay longer. 😉 And not being able to enjoy the pool.
Excellent 9.0
Pros: The property was clean, near the mall and great restaurants. Also, the staff was amazing! We will be back.
Cons: Small pool, but the kids enjoyed it.
Excellent 10.0
Pros: Everything was great
Cons: All good
Excellent 9.0
Pros: Cleanliness and pleasant staff
Okay 5.0
Pros: Safe from the snow storm there was horrible room service, no towels , no plates or anything for food i ordered bathroom was dirty in hotel room and also was dirty with urine all over the floor and seat in the pool room
Cons: Cleanliness, loack of towels, lack of pillows and blanket, my initial room i booked wasnt even available once we got to the location either
Good 7.0
Cons: The only thing the frigerator did not get cold
Poor 1.0
Pros: Nice TV
Cons: I shouldn't have to pay for parking
Excellent 10.0
Pros: The location and staff were outstanding
Cons: checked in as recommended...then proceeded to check the room. Everything looked great. Checked everything out...stick left food and drinks in fridge...remote was sticky and so were the tops of dressers and night stands....proceeded to clean everything
Okay 4.0
Pros: The bed was super comfortable and the location is the hotel was in the heart of everything.
Cons: Parking was horrible. The hotel Was selling parking spots for another garage but every person that you interacted with told you a different way to get to the garage. I never got to park my car there. Has to Request a refund.
Excellent 10.0
Pros: The staff was very diligent and respectful. I appreciated them.
Cons: Minor key malfunctions. Nothing too
Good 7.0
Cons: My room had a weird smell.
Excellent 8.0
Pros: My room was very clean and my bed was very comfortable!!!! Nice big tv to watch!!!!
Cons: When I called 1 day before my reservation I was told the pool was closed due to COVID 19 but the day of my arrival I saw other hotel guest swimming in the pool :( I’m was very sad about that.
Mediocre 2.0
Pros: Vicinity was great.
Cons: Everything was fine until I was awakened in the middle of the night with ants (4) crawling on me in bed!
Excellent 10.0
Pros: The amenities were great and the staff was simply wonderful
Cons: None- wish they had streaming services
Excellent 9.0
Pros: This hotel was very clean, nicely decorated, and nicely laid out.
Cons: They nickel and dime you for small stuff but it's ok as long as the rooms are cheaper. The pool is a complete joke and no hot tub. But other than that, a lovely stay.
Excellent 10.0
Pros: I have been a road warrior for 21 years and Hilton Garden Inn is my favorite chain for business travel. The rooms and facilities are a great fit for me.
Cons: This location did not have a color printer in the business center like many other locations.
Excellent 10.0
Pros: Very clean and modern hotel. Great location. Close to Woodfield Mall.
Cons: N/A
Excellent 10.0
Pros: A very quiet clean hotel...highly recommend!
Poor 1.0
Pros: Rooms were very clean, staff was excellent
Cons: Small lobby, not enough pillows on the bed,no store to buy snacks.
Good 7.0
Cons: The bedding smelled like body order the pillow really smelled
Poor 1.0
Cons: The worst ever
Poor 1.0
Pros: The only good about this hotel is the location far than that is a wasted of money
Cons: The worst experience ever i mean i had a terrible time in this hotel. The staff in the lobby so rude and the housekeeping didn't clean my room like she was supposed too, just rearranged the towels and make my bed the same dirty sheets
Mediocre 2.0
Pros: Nothing
Cons: Had to switch rooms, twice, at midnight. Rooms weren't cleaned the 2nd day of our stay. Staff was rude.
Good 6.0
Pros: Location and overall hotel was nice.
Cons: The pull out sofa was still made up with dirty sheets from previous guests. The headboard in room 406 fell off the wall when my 8 year old went to lay down and hit him in the head. We sat and waited 35 minutes for someone to take our order at breakfast.
Good 7.0
Cons: I call down for breakfast at exactly 2 minutes after the 10am cutoff time and there was no accommodation met at all. I felt that the staff member could have been a little more accommodating in the situation.
Okay 5.0
Pros: The location was exactly where I needed it to be.
Cons: The hotel was having issues with the televisions working and offered no alternatives or compensation. In addition the halls had a strange odor, our room smelled of the previous persons perfume, and the heater failed to work consistently.
Good 6.0
Cons: Was led to believe that the breakfast was free upon checkin. It was not and the charge was 14 per person. It was not a 28 dollar meal.
Good 7.0
Pros: room
Cons: no
Okay 5.0
Pros: Nothing
Cons: Food service
Hilton Garden Inn Schaumburg - Schaumburg
Rated no. 6
8.6
Excellent 8.6
Based on 277 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.8
Facilities
8.3
Location
9.1
Overall
7.5
Overall 8.5 Excellent
Based on 389 reviews
Cleanliness
9.0
Comfort
8.8
Facilities
8.3
Location
9.1
Overall
7.5
Cleanliness
9.0
Comfort
5.0
Facilities
7.0
Location
8.0
Overall
5.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.8
Comfort
9.1
Location
9.3
Services
8.8
Staff
9.3
Cleanliness
7.3
Comfort
7.3
Facilities
8.0
Location
8.0
Overall
10.0
Cleanliness
9.0
Comfort
8.8
Location
9.1
Services
8.8
Staff
9.0
Cleanliness
9.0
Comfort
9.1
Location
8.9
Services
9.0
Staff
8.9
Cleanliness
9.2
Comfort
9.0
Facilities
9.2
Location
9.1
Overall
8.0
Cleanliness
9.1
Comfort
8.5
Location
8.8
Services
8.5
Staff
8.8

Mediocre 3.0
Cons: I am not sure if it was due to covid restrictions since I come from a state that didn't didn't have many... There wasn't any bottled water in the room, there are no glasses in the room to even get tap water with ice, there was one little filter of regular coffee and the coffee maker barely worked so I got about a quarter of a cup of coffee. When I went downstairs asked if they had complimentary coffee anywhere they told me they have a Starbucks! They do not give any type of complimentary anything! Don't waste any money on the breakfast! Their breakfast fare is what you typically get for free at other hotels and you pay $15 for it! It was very noisy as you can hear the traffic on 290 and there is a party going on in the enjoying rooms on either side of us. For being a Marriott I was not pleased with it. I have had much better stays at Holiday Inns! The bathroom was extremely small.. And the towels were so rough, I think I gave myself a rug burn drying off! 🙄
Excellent 10.0
Pros: Do not eat breakfast but Dinner is awesome
Okay 4.0
Pros: Lobby and banquet area are nice area to relax.
Cons: For the price I paid, bed comforter was ripped in a couple places. One towel in bathroom, bathroom shower was dirty.
Excellent 8.0
Pros: The pool and the bar
Cons: Need better trash cans
Excellent 10.0
Pros: Everything
Cons: Nothing
Excellent 9.0
Pros: I liked the room space, bar area pool and location.
Cons: No microwave in room.
Excellent 10.0
Pros: The staff was great and the room was spotless. I appreciate the cleanliness and sanitation measures provided.
Cons: Was a bit sad that room service wasn't available but the food itself was great down at the bar.
Excellent 10.0
Pros: Room, service and the rate.
Cons: No.
Excellent 10.0
Pros: When I arrived, the lady at the front desk on Saturday night was incredibly accomodating. I wanted a room away from everybody and that was also not adjoined. She made sure I was going to be in a room away from any weddings and was very pleased.
Excellent 9.0
Pros: We are regulars so we love the mirror in the bathroom, the peace, quiet, and the TV / backdrop. We always request the higher rooms and away from everybody. The hotel is very accomodating.
Cons: The doors slam a little loud when people leave their room.
Excellent 10.0
Pros: It was clean especially with all this covid going on and the staff was very helpful!
Cons: There is no microwave in the rooms
Good 7.0
Pros: Tv panel
Cons: no pen or paper or wifi or microwave to heat up food
Excellent 9.0
Pros: Everything
Cons: N/A
Poor 1.0
Pros: Staff
Cons: The level of noise was very bad.
Excellent 10.0
Pros: Very accommodating
Okay 5.0
Pros: Friendly front desk staff
Cons: what we saw in the bathroom when we first walk in: 1) An empty soapbox and some string in the trash can. 2) 3 small puddles on the floor in front of the toilet. 3) A palm-sized puddle behind toilet 4) Toilet is clogged Brown stuff in coffee mak
Good 7.0
Pros: Room service and pool area
Cons: Breakfast was awful. Eggs texture was either rubbery or undercooked and coffee tasted old.
Excellent 10.0
Pros: Very clean room. Very helpful and friendly staff.
Excellent 10.0
Pros: Location
Cons: No
Excellent 10.0
Pros: New decor
Excellent 10.0
Pros: Great location, service and cleanliness. Exceeded my expectations.
Cons: No
Excellent 10.0
Cons: Nothing
Okay 4.5
Cons: From reservation to check-out this hotel was a negative experience. The reservation people didn't even know what types of beds were available in the rooms. The luggage rack was in such poor condition as to be nearly useless (no air in the tires). The beds were uncomfortable. The hotel was very loud--sounded like construction going on after midnight, and many people talking in the halls at all hours. You're really paying for a name if you go to this hotel.
Okay 4.0
Pros: Under construction. Indoor pool closed, outdoor pool dirty.
Cons: Under construction. Indoor pool closed, outdoor pool dirty. Staff incompetent.
Okay 5.0
Pros: It is being remodeled.
Cons: They put us on a floor that was being remodeled and changed the lock to our room during our stay. And they were not willing to accomodate us with anything except a coffee or a meal in their restaurant.
Good 6.0
Pros: Staff was great and the location
Cons: The hotel was under construction so a lot of things we didn't have access to. If we would have known that I would not have booked there.
Okay 5.0
Pros: Location
Cons: The pillows in the room are very bad. They flatten instantly once you put your gead on them. As if there are no pillows at all,once you sleep.My neck has been stiff for 4 days after my last stay. The hallways are not clean. This hotel was cleaner before.
Mediocre 3.0
Pros: staff
Cons: UNDERCONSTUCTION.....WASN'T ADVISED ON LINE OF ISSUE
Good 7.0
Pros: Location was nice to food and shopping.
Cons: The construction going on around the streets of the hotel made it hard to get around.
Okay 4.0
Pros: Check in was easy
Cons: Wedding was going on and you could hear the music in my room till midnight.
Okay 4.0
Pros: good location near Woodfield Mall
Cons: Marriott rewards member; corporate account; assigned room next to noisy housekeeping room even though hotel was virtually empty during week-end. Female travelers: find another hotel!
Okay 5.0
Pros: They accommodated our need for two of the rooms to be adjoining. Enjoyed restaurant/bar area.
Cons: Daughters new shoes were left behind in bathroom.Realized it 5 minutes after leaving hotel.Called and was told they would call back and didn't.Called again and finally went back.They claimed they couldn't find them.Shame on who found then and kept them.
Good 6.5
Pros: Daytime shuttle driver Rich is awesome!
Cons: I think I got bit by bedbugs
Good 6.0
Pros: The location is excellent for the purpose of our visit. But that's about it.
Cons: Too old, it needs a big face lift on the inside. The beds are not confortable at all. It was not a good experience. Reasonable priced but for obvious reasons...
Good 7.0
Pros: Staff- Excellent customer service.
Cons: Depending on which direction your room faces, you might have to deal with loud noises from the highway. The hotel is right next to a major highway. Compared to the other hotels in the area, this hotel (room and common area) is very outdated.
Good 7.0
Pros: The bed was wonderful and plenty of pillows
Cons: No USB charge outlets, no continental breakfast
Good 7.0
Pros: Location
Cons: Staff not responsive enough
Poor 1.0
Cons: Front desk clerk was abrupt and unprofessional. The bed was so uncomfortable . I actually slept on the floor. The overall hotel is DIRTY! Rugs and wall are filthily Old smell too.
Okay 5.0
Pros: I liked the location and the two pools (indoor and outdoor).
Cons: I did not like that we were assigned a king bed room even after calling and verifying that we had 4 people and needed 2 beds. Also, they tried to double charge us for drinks when we checked out.
Okay 5.0
Pros: Checkin was quick.
Cons: Noisy!!
Good 6.0
Pros: Nice location. Lobby was very nice. Fitness center was nice.
Cons: The TV in the room is very old. The new media console in the wall did not work correctly with the old tv. The room needs an upgrade.
Good 6.0
Pros: The location was convenient for our trip
Cons: The front lobby furniture was dirty and the room furniture was a bit worn. I bought Ikea's 3 rooms and they all were similar condition with the furniture.
Poor 1.0
Pros: The location
Cons: The 1st room we had, the window was damaged, cold air was flowing in the room, and the room was dirty. Switched rooms and the 2nd room the bathroom door had water damage to it and was hard to open and close. The pool area had ants and no t. paper in BR
Good 7.7
Pros: overall nice place...
Cons: pool very crowded
Okay 4.0
Pros: location
Cons: no refrigerator, no microwave. noisey
Mediocre 3.0
Pros: Location was great.
Cons: It was SO loud. The walls were paper thin. We could everything from the neighbors, to traffic outside to people in the hallway. Our sleep suffered because of it.
Excellent 8.0
Pros: The beds, it was clean.
Cons: Nothing
Excellent 10.0
Pros: The beds
Cons: Wifi. There should be free wifi.
Chicago Marriott Schaumburg - Schaumburg
Rated no. 7
8.5
Excellent 8.5
Based on 389 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.5
Location
9.0
Overall
7.0
Services
8.1
Overall 8.3 Excellent
Based on 454 reviews
Cleanliness
8.4
Comfort
8.5
Location
9.0
Overall
7.0
Services
8.1
Cleanliness
8.5
Comfort
8.6
Location
9.0
Services
8.2
Staff
8.9
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
8.0
Value for money
10.0
Cleanliness
8.4
Comfort
8.5
Location
9.0
Services
7.9
Staff
8.7
Cleanliness
8.0
Comfort
8.7
Location
9.2
Services
8.0
Staff
8.4
Cleanliness
8.3
Comfort
8.3
Location
8.7
Overall
4.0
Services
8.2
Cleanliness
8.7
Comfort
8.9
Location
9.1
Services
8.2
Staff
8.9

Okay 5.0
Pros: Convinced to go to several locations
Cons: no
Excellent 8.0
Pros: Room was pleasantly updated, modern, and spacious. Great location for our specific plans.
Cons: No vent bathroom vent.
Excellent 8.0
Pros: There was no food when I went down at 8am I seen fruit very displeased.
Excellent 10.0
Pros: Location
Cons: Corridors are smelling rooms are great
Excellent 10.0
Pros: Breakfast good
Cons: Breakfast we where looking for hot breakfast
Okay 5.0
Pros: Clean and the open pool
Cons: The hour cleaning didn’t bring me new towels or change bedding and I was there for 2 days after I asked them to clean my bedding and change out things they said yes but never came
Excellent 9.0
Pros: The hotel was clean, and staff was friendly.
Excellent 10.0
Pros: Cleanliness and location close to mall. I also liked the pool.
Cons: Breakfast was over when I woke up at 9. It should last until 1030 so that more people can enjoy it that don't get up early.
Okay 4.4
Excellent 8.0
Pros: Proximity to restaurants, gas station, etc. Quiet from hall noise, but walls were on the thin side. Respected do not disturb. Gave plenty of add'l towels (but initially provided 2 of everything for 2 people). Wanted the hot tub but it was closed!
Cons: Squeaky bed. Tricky to find from Ohare. Front desk always has "be right back" sign. No hot food for breakfast even though, relative to COVID, it'd be no different putting that out than the stuff they had. Shady occupant meeting people VERY briefly(drugs).
Excellent 10.0
Pros: Clean, quiet and was cognizant of the pandemic. Clean, facemasks and dilligence
Excellent 10.0
Pros: clean and friendly location
Cons: N/a
Excellent 10.0
Pros: The cleanest Hotel I¿ve stayed in. Very quiet . Good location near Woodfield Mall . The Microwave was even clean ! Enough space to keep My Food and other things within the room .It is obvious They take pride in how They present Their Hotel .
Cons: Not too many Channels.
Good 7.0
Pros: Have stayed here many times and always good experience. Exception this time, instead of dining room breakfast they gave you a bag breakfast. Inside the bag was a muffin, fiber bar, yogurt and very small apple juice. Nothing I could eat since I am diabetic
Poor 1.0
Cons: I should get my money back the room was terrible the ceiling was leaking.
Mediocre 2.0
Pros: Used to be one of my favorite places to stay in this town. This time it was a real letdown. See below.
Cons: Checked in to a room on the 4th floor. Elevator was broke. Back to desk for different room. The keys didn't work on this room! Finally got a 3rd room on first floor that was OK. Indoor pool and hot tub are both empty. The breakfast is cancelled. Not good.
Excellent 10.0
Pros: It's close to stores, restaurants & the highway.Very easy to get in & out to the streets. The staff was friendly & we were very surprised when we came back from shopping that our room had been clean.
Cons: Not one thing .
Okay 4.0
Pros: The location
Excellent 9.6
Good 7.0
Pros: It was very peacefully.
Cons: The beds were too soft. I wasn't able to sleep well due to a soft bed.
Good 7.0
Pros: The check in was easy, the staff was nice and room was clean.
Cons: The walls seemed so thin that it sounded like the lady next door was in my room when she was talking
Excellent 9.0
Pros: King bed was awesome! Hotel was very clean and staff was very friendly and professional
Cons: Our toilet ran constantly
Excellent 9.0
Pros: It was very quiet, only six other guests on the night I stayed. Check in was easy. Required a $25 credit card deposit on check-in, but it was released 2 days after check-out. The pool and breakfast areas were closed. The gym and business center were open.
Okay 4.0
Pros: The location to amenities
Cons: Was booked into a room next to a room being renovated, also, no social distancing between rooms. There were only a few people staying there but the room next to ours and across from us was booked.
Poor 1.0
Pros: Nothing.
Cons: Everything. Terrible experience. Dirty , smelled. Complete garbage. Power went out and no AC
Poor 1.0
Pros: It’s clean
Cons: They did not offer the breakfast amenities. The toilet in my room was running all night. Covid is not a reason to cancel breakfast. They gave a crappy bag with a bagel and cream cheese for breakfast. I will never book with them again.
Poor 1.0
Pros: Frendly people.and thay fish tank
Cons: Thay sent me to the wrong hotel that was far i had no clue were i  was we had to just sit in the room
Poor 1.0
Pros: Nothing the staff was also horribly rude
Cons: Pool and hot breakfast not available as described. Hotel room was dirty wrappers and crumbs in the bed Woken up by loud knocking pounding noise that continued All reported to the front desk and he didn’t care to even apologize as he threw the
Poor 1.0
Cons: Did not feel safe so we left and found a different hotel. Asked for car info in case it got vandalized overnight. Was not pleased with choice
Okay 4.0
Pros: Location
Cons: Crew removed my stuff thinking that I checkedout.. lack of coordination between staff.
Good 7.0
Pros: Staff GREAT
Cons: mattress to hard on the bed
Mediocre 3.0
Pros: The only reason I chose this hotel is because it was available and relatively close to me, during an ice storm.
Cons: A $25 security deposit was REQUIRED but not mentioned in the listing. In the past, I’ve had a hold was placed on my card but was released upon check out. I’m still waiting to be refunded. I was surprised to learn that the hotel is managed fr
Poor 1.0
Pros: Nothing. Its garbage.
Cons: It smells,breakfast was crap.The Staff are rude, ignorant and violent.one of them came around the desk and attacked me and int presence of other guests and the supervisor and I called the police and she lied to them and also claimed there is not video.
Okay 5.0
Cons: The elevators were broken the whole stay. They let people walk around the hotel without a reservation.
Mediocre 2.0
Pros: It was clean
Cons: The staff was not friendly
Okay 5.0
Pros: Good place, value for money, very decent
Cons: No wi-fi to speak of. The stuff is legendary in terms of suggesting you fix their problems. You complain that there is now wi-fi, they tell you to call a number and fix it your self, not their issue, apparently. Unbelievable.
Good 6.0
Pros: Water features! Aquarium, fountain, pool, spa
Cons: Not particularly
Good 6.0
Pros: Cocktail hour and cookies
Cons: Not changing towels for 3 days is a bit much and they could dust the room better
Mediocre 2.0
Pros: Leaving it
Cons: Staff was rude and said they had no extra blankets or pillows. The room smelled like smoke and we all woke up with big bites. Room looked like it was updated in 1985. Just not worth a stay there. Very disappointing.
Good 7.0
Pros: Price and location could not be beat
Cons: Breakfast was just ok
Okay 5.0
Pros: Location and kind staff
Cons: bathrooms were a little dingy and in need of repair
Okay 5.0
Pros: Convenient location
Cons: Walked into bathroom and soap wrapper on floor from previous people
Mediocre 3.0
Pros: Nice size tv, convenient
Cons: The toilet did not work
Okay 5.0
Pros: We did not get the room we wanted we ask for a handicap room with a handicap bathroom didn't get very disappointed in the room and hot tub wasn't warm enough andnot clorine and poor was cool the stay basically suck !!!
Good 7.0
Pros: close to restaurants; movie theater
Cons: no
Good 6.0
Cons: I appreciate the free hot breakfast. Last time I stayed here they had breakfast potatoes which I was pleased to see, as a vegetarian. However, this last stay, they only had breakfast potatoes 1 of the 4 mornings. So just a heads up to fellow vegetarians.
Okay 5.0
Pros: Location.
Cons: We had to have room keys reset 4 times during less than 15 hours visit. I think what was very upsetting the man at the desk acted like that was normal thing to do and did not apologize for the inconvenience.
Good 7.0
Pros:  
Mediocre 3.0
Pros: Very clean
Cons: Some staff
Poor 1.0
Pros: Location
Cons: The front desk guy was so rude, gave us hard time with no reason,don't know why. Nothing is better than a warmly smile.
Quality Inn Schaumburg - Chicago - Schaumburg
Rated no. 8
8.3
Excellent 8.3
Based on 454 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.5
Facilities
8.0
Location
9.0
Overall
7.7
Overall 8.2 Excellent
Based on 296 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
8.0
Location
9.0
Overall
7.7
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.3
Comfort
8.2
Location
9.2
Services
8.1
Staff
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
8.8
Comfort
8.8
Location
9.0
Services
8.5
Staff
8.6
Cleanliness
9.0
Comfort
8.8
Location
9.3
Services
8.3
Staff
8.6
Cleanliness
8.1
Comfort
8.5
Facilities
8.5
Location
8.6
Overall
7.5
Cleanliness
8.2
Comfort
8.5
Location
8.2
Services
7.9
Staff
8.1

Excellent 9.0
Pros: Comfort, Location, and Cleanliness
Excellent 8.0
Pros: Amazing hotel and amenities
Cons: Night staff, the dude working nights is very rude and unhelpful.
Excellent 9.0
Pros: It was clean quiet…pools open…
Cons: No USB ports anywhere…couldn’t charge my phone
Excellent 10.0
Cons: The process for accessing wifi could have been easier/ smoother. It took us 45 minutes to connect and the directions we were given at the front desk were of no help at all.
Okay 4.0
Cons: The sink and bath tube were clogged . I checked out 4 days ago and still they didn’t send me an invoice. Irresponsible stuff, never faced it before
Excellent 8.0
Pros: Spacious and clean staff was very polite as well. Just hard to find at times
Cons: Damaged vanity in the bathroom and the tv orders movies even when you¿re trying to exit off the movie selection
Excellent 8.0
Pros: Free parking, swimming pool
Cons: Bad touch up paint , bathroom fixtures worn and carpet dirty
Excellent 9.0
Pros: For COVID is was super clean and thankful for that! Check in was really easy and quick that never happens!
Cons: Wish the pool was open later and no microwave in the room
Excellent 10.0
Pros: The view. And the affordability.
Cons: No.
Excellent 10.0
Pros: The location and room was great.
Excellent 8.0
Pros: Staff were wonderful at the cafeteria. Always with a smile and they were all about giving an experience to us. Thank you very much!
Cons: People smoking marijuana on the fifth floor the smell was terrible!
Excellent 10.0
Pros: Very clean and my daughter loves the warm cookies upon arrival and departure.
Cons: I have nothing negative to say about this hotel.
Good 6.0
Pros: easy to find and great location
Cons: This hotel does not serve dinner on the weekends the Breakfast was way over priced so we did not eat there The Hotel room we stayed in had adjoining room and the walls are very thin with the door there so you could hear people talking & laughing all nigh
Excellent 10.0
Pros: Very nice hotel. Worthy of the rating. Yummy cookies!
Excellent 10.0
Pros: Clean
Cons: Nothing
Mediocre 2.0
Pros: convenient
Cons: Clogged shower tub.
Excellent 9.0
Pros: Always a pleasure at the DoubleTree. The staff was amazing, the cookies are fantastic, and the room was clean and comfortable.
Cons: Nothing.
Okay 4.0
Pros: The staff
Cons: Had to change rooms twice. Bathrooms not clean. Ordered food for the morning and never arrived.
Good 7.0
Pros: Business Center
Cons: No Free Breakfast No place on the TV to use my USB No true channel guide Breakfast was to high Couldn't get coffee after breakfast They wouldn't let me use my reward points
Okay 5.0
Cons: No microwave in room. Charge $2 for bottle water in room.
Mediocre 3.0
Pros: The staff was great and the area had everything I could imagine.
Cons: My check in was Friday and I checked out Monday. I was assigned a room right over Sunday morning church service which was very loud. I spoke with the staff and was told they would be done at noon, but at 1:45 the service was still going.
Okay 4.0
Pros: The bartender was incredibly helpful and did a great job making our stay pleasant.
Cons: The staff were all very strange at this hotel. You did not feel like they were working to make your stay pleasant. When you asked for something you felt like you were being an inconvience.
Poor 1.0
Cons: I reserved a King size room and when we checked in they never once told us that they no longer had a king size bed available. We had to find out when we got to our room that only double beds were left.
Poor 1.0
Pros: I don't like the room. Even though I paid more for the premium room still feel like it's just a normal room
Cons: Nothing and that girl charge my credit card twice. Now I have to wait for 5 days to get my money back. And it was a hotels fault
Excellent 9.7
Pros: Staff was absolutely wonderful, went above and beyond, very welcoming making our stay even better! Breakfast was the best I have had during a hotel stay to this point. Workout facility was great with all precor fitness machines. I would definitely return to this facility hands down.
Cons: We did not receive a cookie at check in, not a big deal but a good doubletree stamp that we love.
Excellent 8.0
Pros: Easy friendly check in.
Excellent 8.0
Pros: Quiet
Cons: No cookie
Good 7.6
Cons: Coffee but no coffee maker. No fridge.
DoubleTree by Hilton Chicago - Schaumburg - Schaumburg
Rated no. 9
8.2
Excellent 8.2
Based on 296 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
8.2
Location
8.3
Overall
8.2
Overall 8.1 Excellent
Based on 687 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.2
Location
8.3
Overall
8.2
Cleanliness
8.8
Comfort
8.5
Facilities
8.5
Location
8.5
Overall
8.5
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.9
Comfort
8.6
Location
8.4
Services
8.6
Staff
8.1
Cleanliness
8.0
Comfort
7.5
Facilities
5.5
Location
8.0
Overall
8.0
Cleanliness
8.3
Comfort
8.5
Facilities
8.7
Location
7.2
Overall
8.0
Cleanliness
8.7
Comfort
8.7
Location
8.1
Services
8.4
Staff
8.1
Cleanliness
9.0
Comfort
9.0
Facilities
9.1
Location
8.3
Overall
8.8
Cleanliness
9.1
Comfort
9.2
Facilities
8.0
Location
8.4
Overall
8.0
Cleanliness
8.7
Comfort
8.7
Location
7.9
Services
8.6
Staff
8.1

Good 7.0
Pros: Staff was amazing. Everyone was super friendly and accommodating which makes up for the fact that it is not a 4 star property.
Cons: It didn¿t meet expectations of a 4 star hotel. Beds were old and uncomfortable. Carpet areas at entrance, lobby, elevator, and rooms are old and dirty. There is a cheap cologne smell.
Good 6.0
Pros: Real close to airport
Cons: $40 for parking a day
Excellent 10.0
Pros: Very clean .. nice people¿ the atmosphere was lovely
Cons: Nothing
Excellent 10.0
Pros: Loved getting checked in quickly.
Cons: N/a
Okay 5.0
Cons: The room was not that great
Poor 1.0
Cons: Upon arrival we were given a room that was half the size of the description!!!
Excellent 10.0
Pros: Parking should be included with room rate.
Cons: $35 ,overnight parking fee
Excellent 10.0
Pros: Clean lobby, friendly staff, great service and it¿s has no issues any of the areas. I like the area and no problems at all
Cons: No complaints
Excellent 10.0
Pros: Super clean !! Beautiful room!!
Poor 1.0
Pros: The rooms were nice
Cons: The staff was kirt. The room smelled like a smokers room though it was labeled none smoking. And overnight parking without valet was 35 dollars which is pretty unreasonable for a self park suburban parking lot located a half block away from the hotel.
Excellent 10.0
Pros: Great hotel
Cons: Nothing.
Good 7.0
Pros: Pooll
Cons: Room was dirty
Okay 4.0
Pros: That it was not far
Cons: Rated 4 stars when it¿ should be 2-3 stars, customer service, no microwave, view, small old TV,
Poor 1.0
Pros:  
Cons:  
Excellent 8.0
Pros: The staff was excellent. The room was very clean.
Cons: I did not like the price of parking per night and for overnight guest. Also I did not like there was not a tub in the room. I wanted to relax with a bubble bath and only had a shower. The room had a refrigerator but no microwave. Open the restaurant!!
Excellent 9.0
Pros: dry sauna comfortable Bed and spacious living room area
Cons: Nothing
Excellent 9.0
Pros: The room was clean and very nice and the hotel staff was friendly and very helpful.
Excellent 9.0
Pros: Convenience of location
Cons: The rooms toilet kept running water
Excellent 10.0
Pros: Great stop to rest for morning departure from O'Hare.
Cons: Parking was too expensive
Mediocre 2.0
Pros: Nothing
Cons: Would have been better if I got the room I ordered with a tub or whirlpool I got neither
Excellent 9.0
Pros: The double bed room was spacious with a sofa area. The lobby and the feel of the hotel was nice.
Cons: Usually in this area (airport distance), parking is free because there is much of it, here it's $35. The shower was spacious but the inside tile and drain needs more attention.
Good 7.0
Pros: Location
Cons: I am 19 and no where did I read I had to be 21 years old to rent a room. Luckily my brother whom is 21 years of age was with me. They said because he didn't rent the room they still couldn't allow us to stay. After talking to mgmt. We were allowed to stay
Okay 4.0
Pros: Closeness to the hotel
Cons: Staff mentioned they provide a shuttle to the airport. When I go to the shuttle in the morning, they call me a taxi because the shuttle is apparently broken. It was a nice gesture, except for the fact they made me pay for the taxi.
Mediocre 3.0
Pros: It was clean.
Cons: Pay for every single thing. Parking and internet were not included. There was towing outside at 3 am with alarms blaring for an hour or so. Starbucks staff had a horrible attitude. Will never stay here again.
Okay 5.0
Pros: Customer service was great.
Cons: The room was dirty. Human blood on the bathroom door. And used chewing tobacco on the couch.
Mediocre 2.0
Pros: The pool
Cons: The room wasn’t clean tub wouldn’t fill up the stopper was broke
Good 6.0
Pros: Hadn’t watched tv in 2 months and the tv in the room worked wonderfully.
Cons: There was hair all over the floor in the bathroom and in the shower drain. There were food crumbs on the couch when we arrived as well. In Covid setting that wasn’t okay.
Mediocre 3.0
Pros: location was handy. elevators were fast. clean enough
Cons: parking. no coffee when starbucks was closed. scratchy towels. generally outdated including very small TV. significant charge for wi-fi. Definitely not a 4 star experience.
Okay 4.0
Pros: The room layout
Cons: Staff was extremely rude.
Good 6.0
Pros: Request was made for king bed and ended up with double beds. It was one of the smallest rooms that I've been given at this hotel the past few weeks.
Mediocre 2.0
Cons: No staff no room service, called for linen never received it . No breakfast we parking was $35 per day and the little staff they had was I not knowledgeable
Okay 5.0
Pros: It's normally a nice hotel. Today was just not my day.
Cons: first room that they put me in had a bunch of junk in the sink and was gross. The 2nd room was a full handicap room with a low shower head for handicapped usage. Was not comfortable squatting down to shower. I was too tired to go back down for another.
Good 6.0
Pros: The front desk staff were very kind and helpful
Cons: Lobby was nice, but my specific room was not at all what I expected for an advertised 4 star hotel. Very dated, furniture was noticeably broken, stains on shower curtain and prior guest’s amenity items left / opened on tv stand. Happy with the st
Poor 1.0
Pros: I liked the proximity to the hwy.
Cons: I did not like the parking fees, they didn’t have covers on the pull out bed & when I asked they seemed irritated that I needed them. They charged all that money for parking, but I had issues every time with the parking ticket they gave me. They al
Poor 1.0
Pros: The rooms are spacious
Cons: The hotel has one half working microwave for the whole hotel... Also I got a cough that led to a very bad fever while at the hotel which tells me the rooms wasn’t properly cleaned I absolutely would never stay here again!
Good 6.0
Pros: This is hotel too old, but still not Bad
Cons: Parking for car overnight cost for you $35
Okay 5.0
Pros: The actual physical building was nice, location was good, clean.
Cons: The staff was not helpful and I felt their deliberately gave answers to avoid having to help. No towels by the pool and when I asked for them they were never brought.
Good 7.0
Pros: clean
Cons: parking is so expensive
Mediocre 3.0
Pros: The room was nice
Cons: the staff was not very helpful, the charged $35 a night for parking, $13 a night for internet, they charged a fee for the amenities (pool, workout room) but they were not accessible due to COVID19, they did not tell us parking qas extra till checkout.
Mediocre 3.0
Cons: Reserved a 1 bedroom suite but got a regular room for 2 of 3 nights. It definitely altered my vacation
Mediocre 2.0
Cons: The Tv didn’t work I told them about it and they never came to fix them. The bed spread was dirty and there where no towels in the room. I was very upset.
Poor 1.0
Pros: The hotel was in a convenient location. The room was clean,
Cons: The hotel had hidden fees. There was a $13 charge for internet access. The parking charge was $35.
Good 7.0
Pros: The room itself was clean, very nice! That's about all the good I can say.
Cons: Everything was an add on, No breakfast included or even parking! Their card machine was acting up and they made me feel like it was my fault, in a rude way. Never offered comp breakfast or parking. Won't stay here again.
Good 7.0
Pros: Clean
Cons: TV's were the smallest in the world..
Excellent 8.5
Pros: The staff was very friendly.
Excellent 10.0
Pros: Comfortable beds
Cons: Breakfast
Poor 1.0
Cons: Toilet clogged. Door handle dysfunctional. Door into the bathroom didn't close. AC didn't work well.
Mediocre 2.0
Pros: Nice amenities
Cons: There was a power outage, no emergency plan was in place in the event of a terrorist attack, hotel was not able to operate switch board and hotel residents did not know what was going on
Poor 1.0
Pros: Nothing
Cons: Did not tell u 35.00 to park as well as you pay for every little thing even WiFi
Okay 5.0
Pros: The staff was really helpful and friendly.
Cons: I thought it was a little dingy for a 4 star hotel. The pool room was sketchy.
Mediocre 3.0
Pros: Room was spacious and clean.
Cons: Hotel was understaffed. Desk staff had a backlog of 7 or 8 guests in line waiting to check in. Was billed incorrectly by the hotel, impossible to get a hold of "accounting" to get it corrected. Parking too expensive for the area.
Okay 5.0
Pros: Staff was very friendly and courteous
Cons: For a 4 star hotel this property looked dated, my room had holes in the curtains and just looked like a nicer 3 star hotel. Was not worth the $--- at all. The hyatt I stayed out in downtown chicago is a real 4 star this one is not
Poor 1.0
Pros: Nothing
Cons: They were very rude was told different things by different employees
Excellent 8.8
Pros: Left before breakfast
Cons: Nothing. We came late and left early.
Okay 4.0
Pros: Close to L Train
Cons: Told front desk I needed to catch the 0500 shuttle. Shuttle left at 0458 without me. Then the lady at the front desk was rude when I asked why they left early.
Mediocre 3.0
Pros: Centrally located
Cons: Customer service. There was a pickit line outside, noisy with signs, horn, drums, screaming since 7am. Gave theny opportunity to compensate for this ordeal. They just ignored. Everyone has to sacrifice a little but hotel not willing take part on any of it
Poor 1.0
Pros: Everything is good except the attitude and profession of the staff.
Cons: The attitude of the front desk staff were bad, ignored and unprofessional. They do not know how to take care our bridal bouquet and the flowers were mess up. They had hard time to locate our luggage and flower, cause delay of our wedding. Very terrible!
Good 6.5
Good 6.2
Pros: Location was good right next to the train, staff was helpful and courteous, send quiet
Cons: Parking was $30 per day, wifi was another $12.95, issues with the parking gate couldn't get out multiple times
Excellent 8.8
Pros: Loved the airport shuttle and the location was very convenient. Close to the airport and easy to get In and out of the city. Staff was very helpful and friendly.
Cons: No complaints really.
Poor 1.0
Pros: The staff that checked me in was great The one that checked out wasn’t friendly at all
Cons: S
Excellent 10.0
Pros: Super clean and updated facility, excellent room with comfortable bed and gorgeous bathroom. A super value for the money, would most definitely stay there again. Also just a quick walk across the parking lot to the train station, which was very convenient.
Cons: We made our reservation through kayak and there was a mixup with our check in date not matching what they had in their computer. They fixed it for us and even gave us free champagne and strawberries.
Good 7.4
Cons: The distance from downtown
Excellent 10.0
Pros: I loved the sauna the pool and the outside may look shabby but the rooms were beautiful they even came with a desk and couch it felt very spacious and high class but for only 129 a night it was very much worth it including the parking wifi room service lovely view of the freeway
Cons: Just that there wasn't a microwave in the room but downstairs in the lobby
Okay 5.4
Pros: Nicely appointed suite. Very clean.
Cons: Front desk was both unhelpful and patronizing. Horrible experience with them.
Excellent 8.0
Pros: Very clean and close to the airport would stay again
Excellent 10.0
Pros: There is a movie showing in the pool area. Fabulous for the kids! The rooms are big and very clean.
Excellent 10.0
Pros: Shuttle service was great. Access to "L" train was awesome. Free computer to print boarding passes. Housekeeping helped my daughter when she got stuck in the elevator.
Excellent 8.5
Pros: Nice lobby, room was larger than expected.
Cons: Pool was visually unappealing
Good 6.0
Pros: room service was awesome. sumptuous steak sandwich, shrimp cocktail with the biggest shrimp I've ever seen
Cons: the location is awful. I wandered around literally for hours before I could find the place. There is literally only one off-property restaurant within walking distance. Why in the world did you paint the elevator lobby wooden panels. the wood is so much more inviting than then w hite painted wood.
Okay 5.1
Cons: Nickle and diming of expenses. $27 for parking, $12 for internet access (anywhere in the hotel), etc. Inability to access ballroom and conference rooms (a good chunk of the online pictures) even when they aren't in use. A bit disappointing, especially if the architecture was one of the bigger draws for staying here.
Good 7.0
Pros: Very freindly and helpful staff including room service, all was excellent.
Cons: Cost of parking was outrageous!! for stay was 24 dollars and checked ou at 10:30 but went to one other attraction on transit and came back and got vehicle and was charged another 17 dollars. will not return only for that reason. I am a firm believer that a hotel guest should not have to pay for parking!!!
Good 7.6
Pros: I like the rooms being clean and big. Staff are friendly and accomodating.
Cons: What I didn't like is that I was not informed about the paid parking, the reason I stayed away from Downtown Chicaho is to avoid pauing for the parking. For a price that is more than a $100++ no breakfast included and wifi is not free!! I am disappointed about by stay. Stay away from the eater in your room, it will cost you $4.00!! I am not a stingy petson, but I do watch out what I spend my mobey on and well aware on how much other Hotels and products out there that are comparable to Renaissance!! I am a disappointed customer.
Renaissance Chicago O'Hare Suites Hotel - Chicago
Rated no. 10
8.1
Excellent 8.1
Based on 687 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.7
Facilities
8.3
Location
9.0
Overall
8.4
Overall 8.2 Excellent
Based on 43 reviews
Cleanliness
8.4
Comfort
8.7
Facilities
8.3
Location
9.0
Overall
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.2
Comfort
8.2
Location
8.6
Services
7.5
Staff
8.2
Cleanliness
6.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.8
Comfort
9.4
Location
9.6
Services
9.2
Staff
9.4
Cleanliness
9.0
Comfort
10.0
Facilities
9.0
Location
9.0
Overall
10.0
Cleanliness
8.3
Comfort
7.9
Facilities
6.0
Location
8.6
Overall
6.0
Cleanliness
10.0
Comfort
7.5
Location
10.0
Services
8.3
Staff
10.0

Excellent 9.0
Pros: The hotel was clean and modern and in a great location.
Cons: Definitely need an upgrade on the coffee maker but other than that it was great stay.
Good 7.0
Pros: It was clean with a good location.
Cons: Sheraton has always been synonymous with an excellent sleep because of the bed. This bed was awful.
Excellent 10.0
Pros: We enjoyed this well designed, modern, comfortable accommodation. Very enjoyable and great nights sleep!
Cons: The lumens in all the light fixtures in our room were all way to cool and led bright. The mirror lights actually gave me a small migraine headache.
Excellent 9.0
Pros: Our stay was great! Really nice hotel and close to shopping and dining. We recommend it.
Okay 4.0
Pros: The location
Cons: The lighting, the bed
Excellent 8.0
Pros: Staff was really nice, hotel will look great once it's renovated.
Cons: The hotel was renovated, so the hot tub wasn't in use and there was fresh paint n paint fumes throughout the hotel. Carpet in our room was pieced together.
Poor 1.0
Cons: I was appalled by the overall experience. Not only did I find toe nail clippings on the floor, but the bed sheets were stained and obviously not changed, the phone did not work, the bathroom did not have hot water, and I was horrified with the staff.
Okay 4.0
Cons: Posted on line that their was a hot tub. Staff stated it had been closed a long time. Specifically chose this hotel for that reason.
Excellent 9.0
Pros: Room cleanliness
Cons: None
Excellent 10.0
Pros: The front desk gentleman on nights was very helpful.
Excellent 10.0
Pros: I liked that the hotel was close to a lot of restaurants and shopping. Very clean and the staff was really friendly.
Cons: Not at this time.
Okay 5.1
Cons: There was a very large visible... sex stain on a chair
Excellent 10.0
Pros: Room was nice and big. Free breakfast. VERY GOOD VALUE if you are staying near Chicago!
Excellent 10.0
Pros: The hotel was very clean, the room design was nice, convenient location, city was very safe. Overall I had a nice experience.
Cons: There was only one thing that I didn't like, which was that when I booked my room I had free breakfast, but the only way I could have it would be for me to leave my room and go to the lobby.. It would have been nice to have it come to my room.
Four Points by Sheraton Chicago Schaumburg - Schaumburg
Rated no. 11
8.2
Excellent 8.2
Based on 43 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.4
Facilities
8.8
Location
8.2
Overall
7.8
Overall 8.0 Excellent
Based on 203 reviews
Cleanliness
8.5
Comfort
8.4
Facilities
8.8
Location
8.2
Overall
7.8
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.5
Comfort
8.3
Location
8.3
Services
8.3
Staff
8.4
Cleanliness
9.5
Comfort
9.5
Facilities
9.0
Location
9.5
Overall
2.0
Cleanliness
8.5
Comfort
8.0
Location
7.8
Services
7.9
Staff
8.8
Cleanliness
8.4
Comfort
8.4
Facilities
9.3
Location
8.5
Overall
9.3
Cleanliness
8.4
Comfort
8.6
Facilities
8.5
Location
8.5
Overall
7.5
Cleanliness
8.4
Comfort
8.2
Location
8.4
Services
7.7
Staff
8.6

Good 6.0
Pros: Clean, distance to event, quiet rooms,
Cons: Have to pay for parking lot, we made a request for additional bed in one of the rooms and after getting here they said they couldn’t, no coffee or water in the room, pool was closed
Excellent 10.0
Pros: Located right next to the CTA Station.
Cons: The pool and hot tub was still shut down.
Okay 5.0
Pros: Room was a ok, bathroom is clean. Nice that it got updated but it just so small for the price and and location. I was expecting that breakfast was included however, when I got to the lounge I had to order and pay. Parking was as expensive as staying downtown Chicago.
Cons: They shouldn't advertise breakfast was available when it doesn't included. Particularly parking is way expensive.
Good 7.0
Pros: The comfort of the bed
Poor 1.0
Pros: I canceled my room due to no swimming pool at the location once i got there an i was told I’ll have my money back on my card an i still haven’t received anything at this point
Cons: I canceled my room due to no swimming pool at the location once i got there an i was told I’ll have my money back on my card an i still haven’t received anything at this point
Excellent 9.0
Cons: Pool not clean No spa or jacuzzi service
Okay 5.0
Pros: The location from airport, usmle cs exam center
Cons: The receptionist , the pricy dine in food , just 1 daily complementary water , they don’t clean the floors , bad internet , the laundry service y need to bring cloth by yr self to the disk !! ,
Good 6.0
Pros: Super convenient to the situation of a canceled flight. Great reception as soon as we walked in the door with water bottles and toothbrushes!
Cons: We waited over 2 hours in line for the restaurant.
Excellent 10.0
Pros: The hotel was very clean and was above average. The parking was close and felt safe to me. I appreciated the parking discount.
Cons: All was good. I will look for Marriott hotels in the future.
Excellent 9.0
Pros: Close location to transportation, and airport. Was treated excellently by hotel staff.
Cons: Amenities lacking - no mini fridge in room, limited selection of food from restaurant and room service. Room service order was wrong and extremely expensive. Parking was $32/night. Room had tiny bathroom with no exhaust - steamed up when showering.
Good 6.0
Pros: Proximity to ORD airport.
Cons: Meals, parking, Wi-fi etc. were expensive.
Excellent 9.0
Pros: Room fine. Room rate, though, does not include breakfast. Nor, to my amazement, do they offer free wifi in the room. I am writing this on computer in the lobby, where wifi is free. There is no excuse for failure to give wifi with room rate.
Cons: They charge for wifi in the room. Big inconvenience. Never heard of a hotel that did not include wifi as routine.
Excellent 10.0
Pros: Bed
Cons: No usb on desk
Okay 5.0
Pros: Location.
Cons: Asked for a late checkout but they could not provide.
Poor 1.0
Pros: Not worth for what I paid.
Cons: Not worth for what I paid.
Excellent 8.0
Pros: Location
Cons: Internet is expensive
Good 6.0
Pros: Near the airport, the shuttle service is excellent.
Cons: we pay a lot, but our room's tv is not working
Excellent 10.0
Pros: Nice property, nice rooms and awesome pool / whirlpool!
Excellent 10.0
Pros: it was clean and perfect for us.
Cons: n/a
Good 7.7
Pros: Rooms were spacious and clean with excellent, quiet heating system.
Cons: Prices in restaurant and bar were excessive - very excessive. But hotel is not convenient to restaurants. Best to walk down the street to the large grocery and buy your own food - but no microwave or refrigerator.
Excellent 8.0
Cons: Close to airport, clean and a good buffet breakfast.
Excellent 9.7
Pros: When I first walked in, the finishings and decor were much nicer...bordering swanky...than I expected. The 11th floor lounge was also a surprise with the various offerings of drinks and eats. It was also busy with travelers, which meant the draw for this lounge was better than most hotel "lounges".
Cons: The only negative was the wait time in the restaurant when we wanted to get a late afternoon snack.
Excellent 8.2
Pros: Shuttle picks you up from O'Hare and takes you directly to the hotel; the shuttle picks up and leaves every 20 minutes. The room was very clean and comfortable. Breakfast was included and was excellent.
Cons: Staff weren't very professional, seemed disorganized and didn't strive to provide high customer service. This was most apparent at the front desk. We had 3 adults in the room which was stated on the reservation but only 2 breakfast vouchers. Rooms were difficult to navigate to, very confusing layout of hotel.
Good 6.2
Pros: Next to the train station
Cons: Had to go through about 7 tolls to get to it Did not tell me i had to pay for parking (took money out of my account) Did not tell me i had fees for internet Took out a deposit without telling me for the room (its been two weeks, still have not received it yet) Took an additional $30 out of my account without tell me Tried to call the hotel, would not help me.
Excellent 10.0
Pros: Rooms were better than expected, comfortable bed and pillows. Starbucks in the lobby! Breakfast buffet was excellent with lots of selection. Location and shuttle service very convenient to OHare.
Cons: Shuttle was late the morning of our departure.
Excellent 9.6
Pros: It was close to the train, rooms were nice and very comfortable.
Excellent 9.0
Pros: pool was nice, as was the work out space, staff was super nice and friendly especially the cleaning ladies, the place was very clean and professional.
Cons: there wasnt a fridge or anything in the room so we were not able to store any cold food and what not for the whole weekend we were there and the whole paying for your parking gets kind of annoying
Excellent 8.0
Pros: Staff was approachable, friendly, helpful, and watchful of safety.
Cons: Exorbitent parking fees, ridiculous additional fees upon arriving and unforgiving entitlement to added charges. When booking online, it should be stated outright just how significant the fees will be. (The fees were nearly the cost of another nights stay).
Marriott Chicago O'Hare - Chicago
Rated no. 12
8.0
Excellent 8.0
Based on 203 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.5
Facilities
9.4
Location
9.0
Overall
9.1
Overall 7.9 Good
Based on 783 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
9.4
Location
9.0
Overall
9.1
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.0
Comfort
6.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
7.6
Comfort
7.7
Location
8.7
Services
7.3
Staff
8.1
Cleanliness
9.6
Comfort
9.6
Facilities
9.2
Location
9.6
Overall
9.6
Cleanliness
8.5
Comfort
9.1
Facilities
9.1
Location
9.4
Overall
9.1
Cleanliness
8.6
Comfort
8.5
Location
9.1
Services
8.4
Staff
8.9
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
8.6
Comfort
8.7
Facilities
10.0
Location
8.6
Overall
8.8
Cleanliness
8.1
Comfort
8.4
Location
8.8
Services
8.0
Staff
8.2

Excellent 10.0
Pros: Location and staff
Cons: The inconvenience that the pool was not open
Excellent 10.0
Pros: Location is perfect. Close to everything. Easy access to highway and restaurants.
Cons: How covid still puts hotel accommodations on hold.
Good 6.0
Cons: Interior views; boiler broken 2/3 mornings
Good 7.0
Pros: Location was key in my stay. Traveling with family for a wedding, I realized this accommodation was more for business than coziness.
Cons: With current guidelines for Covid protocols, the accommodation where good
Mediocre 2.0
Cons: Over 7 times they had to make new keys, once during a medical emergency. The commode would not flush. Staff was sympathetic but indicated I have to go through you for a refund, make this right please.
Excellent 10.0
Pros: The gentleman who checked us in was so pleasant and friendly. He made us feel so comfortable. I called the desk to ask for plastic wear he apologized for not having someone to bring it to me. I was completely fine with this. The room was quiet and clean.
Cons: No
Excellent 8.0
Pros: The property was clean and close to the mall and airport.
Cons: Everything at the facility was closed and no microwave in unit.
Okay 5.0
Pros: Location
Cons: Bed was subpar... kept making creaking noises every time u got in and out as if it was going to give way and also sloped on the one side no room in the bathroom.. it was so small two people can’t be in there at the same time.. definitely not what I’m accustomed to had to keep saying it’s just for the one night .. going forward I’ll just stay dwntown as usual and commute cause this option is a no go
Excellent 10.0
Pros: Clean, modern and Spacious. Good location within Schaumburg.
Cons: N/A
Okay 5.0
Pros: Pleasant staff.
Cons: It was a large hotel and we were placed in a room that is apparently not rented often. Drab and in need of being spruced up.
Good 7.0
Pros: Location
Cons: It was dirty. The was trash in the parking lot. In the hallways. My room was so dusty. The shower floor felt so scummy. The bathroom outlet didn't work. The light bulb in the entrance of the room didn't work. And the walls were thin.
Okay 5.0
Pros: The location
Cons: The hotel is not a 4 start hotel but rather a 3 or 2.5. The hotel is also outdated with old dirty carpets and old TVs. The shower wasn¿t that clean and there was pieces of glass and trash under furniture and bed. The hotel wasn¿t the best for its stars
Okay 5.0
Pros: Great location right next to the mall and highway
Cons: Room smell like smoke really bad and the 2nd room had water damage to it
Poor 1.0
Pros: room was filthy. many items removed from room only to have the guest discover what they are and then have to request to be brought to the room.. spent the1st 25 minutes on the phone with your IT outfit trying to get a wifi signal --not good
Cons: no
Excellent 10.0
Pros: Very clean, and friendly staff.
Cons: No
Excellent 10.0
Pros: Nice room clean
Cons: Stuff wasn't so helpful
Mediocre 3.0
Pros: Location
Cons: Bathroom
Good 6.0
Pros: Location
Cons: No ice buckets, plates available. Air filters may need to be changed, woke up to my phone being super dusty.
Excellent 10.0
Pros: The room was nice and spacious.
Cons: No
Excellent 9.0
Pros: Very nice and clean
Cons: Not really
Good 7.0
Pros: Location
Cons: It is obvious that a refresh was attempted on the room. Bathroom was in poor condition though. Peeling wall paper, rusty fixtures, toilet that ran all the time, slow draining sink.
Excellent 9.0
Pros: Clean
Okay 5.0
Pros: The location was perfect for our stay.Beautiful foyer decorated stylish and seemed a good bargain.However,the restraunt,pool and gym was closed.Duevto Covid.
Cons: The parking was far to go in the rain.
Okay 5.6
Excellent 10.0
Cons: Had to park far away from hotel
Excellent 9.0
Pros: Everything was good
Cons: Leftover guest target bag we did not touch in the closet and a power cord left from last guest we did not touch We couldn’t get the room warm Everything else was nice
Excellent 10.0
Pros: Quiet, clean, friendly staff.
Poor 1.0
Pros: Location
Cons: They turned off the A/C unit to save cost, the room was so hot and couldn’t do anything about it. Poor hotel satisfaction.
Good 7.0
Pros: Front desk staff very friendly.
Cons: The room itself, although renovated, didn't feel fresh. Bathroom felt old. Bathroom very small
Poor 1.0
Pros: Gallagher's bar.
Cons: Everything. Literally horrible experience and not enough room to write it all down. Never will stay here again.
Okay 5.0
Pros: The location was prime
Cons: The room was old and out dated. Wasn’t the cleanest as well
Good 6.0
Pros: Nice rooms, good parking once you find it.
Cons: The in house restaurant was not good. Most of the staff had thick accents that were hard to understand.
Okay 5.0
Pros: Great location, friendly staff.
Cons: Rooms were not a 4 star level. Beds were only full size, bathroom was tiny, room smelled bad. Parking lot was a disaster and the guest entrance was blocked all evening.
Okay 5.0
Pros: clean
Cons: bar was unorganized, no inventory, bartenders could not make a simple drink that was on their drink special menu. unprofessional
Okay 5.0
Pros: Location
Cons: WiFi did not work and service was not good. TV/cable was also out except for 5 channels. The desk said the best suggestion they had was to move rooms to be closer to a router.
Poor 1.0
Pros: The staff was aware their hotel is not clean. Felt bad and gave meal vouchers
Cons: Dirty
Mediocre 3.0
Pros: Nothing
Cons: Staff
Mediocre 3.0
Pros: bed was comfortable. staff was accommodating.
Cons: 1 elevator out of 3 was working. outdoor pool-hot tub closed, said "seasonal" one week before summer begins?? bath towel, motel 6 quality. rain shower head calcified and sprayed in odd directions. 4 decaf coffee packs, no regular. More like 2.5 s
Okay 5.0
Pros: Staff was very nice
Cons: This looks like an old converted dormitory. Not what I expect from a Regency.
Okay 5.0
Pros: We were there for a conference, and so staying there was a convenience for us to stay there.
Cons: Our room could use some updates. The fridge was in an inconvenient location in the room. We couldn't open the closet door because the little fridge was in the way. We had a lot if hanging clothing
Poor 1.0
Cons: I have slept in Hyatt Regency's around the U.S. This one was horrible. Shower was not clean and disgusting, had to leave early so that we could shower somewhere else. Rusted windows that have not been clean and could not see anything out of them...no vi
Poor 1.0
Pros: Location
Cons: Poor cleanliness. Previous guest's many articles were found in the room including knife n rotten fruit. The hotel management will give us a full refund because of it. The manager was very cooperative.
Poor 1.0
Pros: You guys mix a modern comfy look with an old Mexican bathhouse! And who has a balcony that leads INSIDE???? You still use VERY old Apple technology and you all should be ashamed for that. It is 2019, how about you all get with the times. Horrible
Cons: You guys mix a modern comfy look with an old Mexican bathhouse! And who has a balcony that leads INSIDE???? You still use VERY old Apple technology and you all should be ashamed for that. It is 2019, how about you all get with the times. Horrible
Poor 1.0
Pros: Nothing it was unpleasant
Cons: The manager is extremely unacomidating and rude considering I stay there 3-4x A week!!!!! Loyal customers don't get any loyalty so the hotel won't be getting my loyalty going forward. I have been on contact w Hyatt regarding my experience.
Good 6.0
Pros: It was clean and great location for shopping plus free WiFi.
Cons: Disappointed... poorly designed...not a single table or chest or anything to put our luggage and bags on. They give you the option of saving energy and using your towels twice but there was one very small rod and one hook, not a 4 star.
Good 7.0
Pros: Convenient location
Cons: The rooms and bathrooms need to be renovated old and dated
Excellent 8.5
Pros: We liked the long hours that the pool was available and that the fitness center was open 24 hours. The location was prime where we could easily access the highway, restaurants and shops. The staff was friendly, resourceful and kind to my children. We enjoyed the Christmas decorations in the lobby.
Cons: Everytime I exited the hotel, someone was smoking in front of the door of the hotel. It was disgusting. My lungs burned for hours afterward. My children had to breath in the smoke. The smoking area should be moved away from the building. If you are choosing to engage is such an unhealthy, deadly habit, then do it away from other guests. I shouldn’t be exposed to smoke simply because another guest has an addiction.
Mediocre 3.0
Pros: Good location, clean room.
Cons: Bed needs to be replaced. Construction project directly adjacent and below some rooms - those rooms shouldn't be sold until construction is completed.
Good 6.0
Pros: Enjoyed the location and that it was close to everything I needed.
Cons: I did not like the pool area.. very outdated and small. Also there is no hot tub which was very disappointing. The room needed attention. The area around the window was cracked and peeling. The bathroom door had water damage. Not worth the money.
Good 7.0
Cons: Construction in the front Bathroom too small
Mediocre 2.0
Pros: The location
Cons: There were no lights on in the parking lot at night. I complained at the front desk and was told that it would be taken care of. It wasn't. I was told that they had been out for 30 days. 30 days!!!!
Mediocre 3.0
Pros: The staff was very helpful and very professional
Cons: I was very disappointed with this Hyatt property as I stay at Hyatt hotels frequently. The furniture in rooms were worn, holes in sheets, room not very clean, couldn't sleep from itching under sheets all night. Miserable night!
Poor 1.0
Cons: Only one location of lift?? Had to walk a mile to get to the room with an infant. No parking at the front entrance.
Poor 1.0
Cons: They put me right next to a conference room, 2 elevators to get to and climbing stairs with my luggage and my poor arthritic wife . Will not go back. Ruthless people .
Mediocre 3.0
Pros: Friendly staff, nice lobby
Cons: Yes: No bath tub (and no warning of this). Terribly small bathroom. Over chlorinated pool (and maybe even bleach) that ruined my daughter's hair. No buffer on the door - hear every single guest all night long. View of atrium roof top - terrible.
Mediocre 2.0
Cons: Everything. We went through 6 different rooms between 3 reservations. All were in poor condition, all had issues. We had to keep moving. Management did step up & help us in the end. Also said it was being renovated as we speak. Hope they work on the rooms
Mediocre 3.0
Pros: The staff was extremely cordial and polite. The breakfast was good but pricey.
Cons: Our room was more like a 2 star. Broken furniture. Holes in the walls and door. Trash in the garbage can. Paper on the floor. Filthy windows. Very dusty.
Mediocre 3.0
Pros: location
Cons: old run down property in need of do-over.
Excellent 9.1
Pros: Ease of getting in and out of the area. close to many restaurants and shopping
Cons: The hotel was very hard to find due to the lack of signage on the outside
Excellent 8.5
Pros: It was clean and comfortable. Good value for the price
Cons: No refrigerator in room
Excellent 10.0
Pros: Very comfortable and nicely appointed. We came for business, but squeezed in a trip to the mall. We didn't use the shuttle, but appreciated there is one and it makes the immediate area very accessible. We'd return and recommend to others who need a place in Schaumburg to stay.
Excellent 10.0
Pros: I enjoyed the entire stay! Amazing staff and the rooms were impeccable! Will definitely return!
Cons: I had no complaints!
Excellent 8.2
Pros: The rooms are clean and fairly large. All the necessities are included in the bathroom even toothpaste! The bathrooms are clean and the rooms are comfortable and fairly dark at night.
Cons: The food at this hotel is the worst food I've ever experienced from any hotel. I've stayed here before, about a year and a half ago, and the food was horrible then and it's horrible now. Their yogurt parfaits tasted sour. The food in the restaurant is tasteless and overcooked. It's also pretty expensive for the quality.
Hyatt Regency Schaumburg-Chicago - Schaumburg
Rated no. 13
7.9
Good 7.9
Based on 783 reviews
Details
Reviews

Cleanliness
7.6
Comfort
7.7
Facilities
8.0
Location
8.8
Overall
8.0
Overall 7.6 Good
Based on 307 reviews
Cleanliness
7.6
Comfort
7.7
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
7.6
Comfort
7.5
Location
8.8
Services
7.7
Staff
8.1
Cleanliness
7.6
Comfort
7.7
Location
8.9
Services
7.6
Staff
8.1
Cleanliness
7.4
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
7.9
Comfort
7.8
Location
8.7
Services
7.7
Staff
8.3
Cleanliness
7.1
Comfort
7.4
Location
8.5
Services
7.2
Staff
7.9

Mediocre 2.0
Pros: The parking lot and the other good hotels around.
Cons: The bathroom was dirty and the bed was terrible. We left our glasses at the hotel while the other staff were lying and saying they didn’t have the glasses when they did. I wouldn’t recommend coming here, theirs other hotels in the area that are better and worth the price.
Good 7.0
Pros: Clean, organized, friendly staff
Cons: Water in the bathroom extremely cold. No heat at all.
Good 6.0
Cons: The internet wifi is not good in my room its make me can’t do the video conference with my clients At the bed have a noise when I change position for sleep
Excellent 10.0
Pros: It was a great place, the staff were kind, the place was clean, and I felt safe.
Excellent 10.0
Pros: Everything
Okay 5.0
Cons: The room wasn't cleaned till 100%, dust on the shelf in the bathroom and the bathtub was dirty. The kitchen was lacking stuff and we only had 1 chair on 2 guests? The chair was very dirty and nasty and we always put a towel on it before sitting down.
Poor 1.0
Pros: The staff was good
Cons: This hotel used to be my go to but it has really gone down hill as of lately, I booked two days and arrived to no cable and the WiFi was really bad, I booked additional days and asked for a different room because there was no maid service and they refused
Poor 1.0
Pros: I used to really like this hotel but its really starting to go down hill, the staff are great..
Cons: Lets see.. I had no cable, the wifi was spotty, there was no conditioner for my hair and I stayed for 4 days with no maid service, I booked two days but ended up booking two more and when I checked in for my third night I requested a clean room and denied
Mediocre 3.0
Pros: Location
Cons: Felt like a warehouse due to towels and trash in around the hallways at 3:00pm.
Okay 5.0
Pros: Location
Cons: Noisy animals all night. Rooms could use a good cleaning
Good 7.0
Pros: Kitchenette. Nice for a longer stay.
Cons: Alarm was going off for well over an hour. Everyone outside, with not much info on why.
Excellent 10.0
Pros: Privacy able to cook on meals anytime that I wanted.No noise at all in the hallway. Dishes were clean,stayed at another extended stay and dirty dishes were in dishwasher.
Cons: No
Poor 1.0
Pros: I stay here often , ABSOLUTELY NOTHING AT ALL!!
Cons: Yes 3rd level super dirty they won't let you stay up on the 3rs floor. Staff extremely rude. You can even walk around inside of the room on the second floor with the so called OLD PEOPLE DOWNSTAIRS ON THE FIRST floor as the front desk people say.
Okay 4.0
Pros: Able to cook
Cons: Yes, hallways dirty, foyer dirty, no pots rooms dirty when room assigned place smells like garbage. This used to be a great hotel now it basically has the looks of a dirty infested extended stay America hotel
Good 7.0
Pros: In a good location And the room was clean
Cons: The room was out dated old bed old chair didnt feel like a 3 star
Good 6.0
Pros: Able to cook
Cons: No housekeeping, no dish soap or dishwashing soap, dirty hallways, loud music same song over and over foyer dirty for 2.5 weeks that I was there garbage outside of each exits including front entrance. Other than that not bad
Excellent 10.0
Pros: Great kitchen!
Excellent 10.0
Pros: Everything and it's accommodation
Excellent 9.0
Pros: The room was very nice for the price, I have stayed at this hotel many times in the past and was always happy with the overall experience, this stay was nice except for one incident with an employee who was a bit rude and telling me the common area closed
Cons: I was very satisfied with almost everything except there was one employee that was very rude and told me I needed to go to my room when I was sitting in a common area which she said was closed at 11pm which it was not posted anywhere and not a rule before
Excellent 8.0
Pros: Cosistency
Cons: My room was not as clean as usual and the toilet had problems. My room did not get cleaned after my first night
Good 7.0
Pros: Convenient
Cons: There was a strong scent of Marijuana on site.
Okay 5.0
Pros: The staff was helpful One of them.
Cons: The heater wAs not working. I had to change the room. Shame on the hotel management who cannot fix the heater in this weather. Real shame on the authorities of the hotel.
Excellent 10.0
Pros: Cleanliness of the hotel
Cons: No ban comment
Good 6.0
Pros: The price was definitely right and the location was ideal - I was in town for business and chose this hotel because it was a 4 minute drive to the venue.
Cons: There was a really funky smell coming from first just my room when I arrived that spread into the hallways overnight. The breakfast area was cramped and checkout process was slow due to waiting at the front desk for 5 minutes for someone to help me.
Excellent 9.0
Pros: Location and breakfast offering make it a very easy option
Excellent 9.0
Pros: Location
Cons: Toilet drain in room seemed to be compromised
Excellent 10.0
Pros: Clean, friendly staff.
Cons: Loved everything! Would highly recommend.
Excellent 9.0
Pros: Location and room setup. Full fridge and counter.
Cons: Noise from upstairs walking seemed a little louder than other hotels.
Good 7.7
Pros: Staff and overall cleanliness of the place.
Cons: Breakfast and wifi. Wifi seemed extremely slow for most of my stay. Breakfast would get really crazy as they have a really tiny place where everyone congregates and is a chaotic mess.
MainStay Suites Chicago Schaumburg - Schaumburg
Rated no. 14
7.6
Good 7.6
Based on 307 reviews
Details
Reviews

Cleanliness
7.4
Comfort
7.6
Facilities
7.3
Location
8.6
Overall
7.5
Overall 7.3 Good
Based on 861 reviews
Cleanliness
7.4
Comfort
7.6
Facilities
7.3
Location
8.6
Overall
7.5
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
6.9
Comfort
7.1
Location
8.5
Services
6.8
Staff
7.9
Cleanliness
7.8
Comfort
7.9
Location
8.6
Services
7.5
Staff
8.0
Cleanliness
7.2
Comfort
7.7
Location
8.4
Services
7.4
Staff
8.1
Cleanliness
7.3
Comfort
7.6
Facilities
7.0
Location
8.7
Overall
7.3
Cleanliness
7.3
Comfort
7.7
Location
8.7
Services
7.4
Staff
8.0

Mediocre 2.0
Pros: Nothing at all!
Cons: The whole place needs to be gutted and remodeled. It's dirty, old, smelly and noisy.
Poor 1.0
Pros: Nothing to liked the staff is boring and tired of work,request clean the room and never do ,staff said they send cleaning lady but never show up dirty room and bathroom, never booked again sorry but that's the true
Cons: Room service
Mediocre 3.0
Cons: The area with the sink had several tiles missing. And it seemed there was a lot of light coming in from the door of the room.
Good 6.0
Pros: The beds were comfortable, and clean. Everything worked.
Cons: The breakfast offered in the lobby is kind of worthless. I was glad there was a breakfast restaurant next door.
Excellent 10.0
Pros: Rooms very clean , spacious ,front desk very polite,definitely will be back to stay there
Cons: Quiet , clean , good price
Good 6.0
Pros: The AC and the bed, microwave and fridge!!
Cons: Cobwebs, bathtub had a slow running drain so when you took a shower you were ankle deep in water and the sink drain wide open, you could drop jewelry and other things down there by accident. The breakfast was poor. Cold cereal or waffle, that’s all. BeCause of Covid? Or?
Okay 5.0
Pros: The location was good, relative to where we were going to be.
Cons: Rooms weren’t as clean as I would have hoped. The breakfast was extremely limited, just two cereal options and waffles, we ended up going offsite for breakfast which defeated the purpose in part of our choosing this spot.
Excellent 10.0
Pros: my room was clean.
Cons: Mask wearing enforcement is lacking.
Okay 5.0
Pros: Location
Excellent 10.0
Pros: easy to get to/from mall
Excellent 9.0
Pros: price
Cons: Mask enforcement.
Poor 1.0
Pros: Location was great, first day it was good,
Cons: found a bunch of hair in the tub, by the sink and near the toilet. 7 day stay only picked up our garbage and cleaned our room 2 times.. after I would call and asked to get it done daily because I have kids but no.
Mediocre 2.0
Pros: Price
Cons: If you stay over they do not clean your room, I personally called and had asked to please have garbage removed from room didn¿t happen for 3 days..
Excellent 8.0
Pros: Quiet Well priced
Cons: Telephone in the room not working
Excellent 10.0
Pros: It was clean room wuz good in the price
Cons: Nothing everything was ok
Excellent 10.0
Pros: Comfort cleanliness great staff
Cons: No
Good 6.0
Pros: The Location is good and it has plenty of room in it .And enough convenience items for Someone Who isn¿t fussy .
Cons: Needs cleaning ,bugs in the Bathroom and found a Hair on One of the Pillows . All surfaces could use a thorough cleaning . Also ,it needs electrical work in the front since the attachment is loose . But for the Price,it was recommended.
Okay 5.0
Pros: Price
Cons: People in it were sketchy, and my room was right by the stairs making it loud when everyone would come through the stairs to their room in the middle of the night.
Mediocre 2.0
Pros: A roof over head and bed
Cons: There was no free breakfast. Update your website. It¿s ridiculous that this cannot be updated.
Poor 1.0
Cons: Everything is broken. Tv, elevator,,vending, the bed.....there¿s probably more too
Poor 1.0
Pros: Nothing
Cons: The staff, there was no breakfast while at the booking time they promised for breakfast, no vending machine was working, there was no water bottle, no ice, in the room they supposed to provide microwave n room phone, they both were not working,
Good 7.0
Cons: This is my second time in this hotel and I couldn't sleep well on both occasions, because of the smell of cigarettes that filled the atmosphere, the corridors and even my room.
Poor 1.0
Pros: This hotel drained me of any energy I had left after spending a long trip with my mother..
Cons: Everything. They kicked us out due to my mother losing the keys in the snow..
Good 7.0
Pros: Cable TV and channel selection as well as location.
Cons: Noise and people running in the hall at 2AM. Kids screaming and people not showing respect to others that sleep.
Poor 1.0
Pros: Nothing
Cons: The staff is so loud everyday with room service they disregard the do not disturb hanging on the door.I paid for an extention of my stay before checkout and they literally had 5 people knocking on my door while simultaneously calling my phone rude crazy!!
Okay 4.0
Pros: When I checked in, attendant lady was very professional and kind. Next day the other lady was on the phone not acknowledging anyone in the lobby.
Cons: There was coffee equipment inside room but no actual coffee. Hallways and elevators were extremely filthy and garbage outside was spread all over parking. Also no vending machines / all had out of order signs and no coffee in the lobby.
Excellent 10.0
Pros: how clean it is
Cons: none
Excellent 10.0
Pros: Clean
Poor 1.0
Pros: Location was excellent, very close to food, shopping, gas...
Cons: My first room was filthy,hair all over the bedding and bathtub. I complained,they gave me a new room with hair all over the bedding and a broken toilet seat. Poor and very minimum USB charging stations, constant cigarette smoke smell...
Poor 1.0
Pros: Location
Cons: Not clean, roaches in the rooms . Never been so disgusted in my life. Staff acted like it was normal when I told them it was roaches in the room. Moved me 3 times and each room had roaches. Still waiting for my refund smh 🙄
Mediocre 2.0
Pros: Location and accessibility from freeway.
Cons: Advertised as free breakfast, which has been canceled for months due to COVID.
Good 7.0
Cons: Kids kept knocking on my door and running in the hallway
Good 6.0
Pros: Location
Excellent 10.0
Pros: Staff was very friendly
Good 7.0
Pros: Clean roommy
Cons: Kinda because I left some things and they were gone when I came back for them same day clothes and Medication
Good 6.0
Pros: Staff
Cons: Just a little cleaner but otherwise 👍
Good 6.0
Pros: Location and staff
Cons: Socks were left behind the bed in my room.
Excellent 10.0
Pros: Cleanliness and courteous staff
Cons: Do to the COVID 19 there was no complimentary breakfast offered.
Good 6.0
Pros: The location is the best feature of this hotel. Next to several restaurants and the Woodfield Mall and main highways.
Cons: Supposed to be a smoke free place but the hallway smell so much that in my own room the smell was noticeable. Obviously people were smoke in their rooms. Ive stayed here several times & recently have noticed the decay in the cleanliness & maintenance. .
Poor 1.0
Pros: Called at 8am and asked if I booked a room for the night if I could get the room in the morning. Hotel employee who answered the phone said yes come by. After booking the room and arriving at the hotel, Hotel employee then told me it would be additional $
Cons: When I asked him why, he told me, "just stop talking. If you don't like it, go somewhere else." I've never been treated more rudely in my entire life. I will never stay at a Wyndham property again in my lifetime. Hotel employee, you're a real KERK.
Mediocre 3.0
Pros: The desk clerk was very helpful and friendly
Cons: The room was not very clean especially in the bathroom. There were dark hairs belonging to someone else on the "clean" towels and had to call tech support in order to be connected to free wifi
Poor 1.0
Pros: Nothing
Cons: I was moved to 3 different rooms I didn't get to sleep till 2am . I'm disabled and staff didn't help me carry bags even though they had to move us 3 times. 1st room had dirty towels everywhere beds not made.1no heat and then had to shower in 4th room smh
Mediocre 3.0
Pros: Location was great
Cons: The room was not cleaned well at all the bathroom was tiny my husband couldn't fit in shower ceiling was too low
Okay 5.0
Pros: The complimentary breakfast was impressive! Great selection, fresh food.
Cons: The room radio alarm clock was old and didn't work well (bad reception for all radio stations-mostly static. The hallway smelled mildly of smoke. Overall the hotel seemed dated.
Excellent 10.0
Poor 1.0
Pros: It was close to my end location.
Cons: It took my almost an hour to get a drain plug that fit my tub to properly installed before I could shower and head to work. That wasn't great, neither was who ever didn't flush my toilet before I checked into that room.
Okay 4.0
Pros: location was ok staff was friendly
Cons: bed was extremely soft, carpet seemed dirty although it may just be old, elevator area had bad smell on bottom floor, I just had a creepy feeling the entire night. The door didn't seem to close completely but it was closed.
Excellent 8.0
Cons: 1st floor hallway smells of years of cigarette smoke- need more attention to detail in cleanliness of rooms.
Mediocre 2.0
Pros: The location
Cons: Room smelled terrible, refrigerator leaking onto soaking wet carpet, black mold under carpet. Had to smash my suitcase against the door to keep it closed so I could store my cancer medications that must be kept cold. It was better as La Quinta.
Mediocre 3.0
Pros: Breakfast was great rooms and hallways could use remodel
Cons: Pool was out of sevice
Mediocre 3.0
Pros: Location and price
Cons: The housekeeping is lousy: corners of house are not cleaned or vacuumed, the restroom door and walls are disgustingly dirty with dirty spots. The female clerks are very friendly and show hospitality. But the male clerks show dislikes to guests
Mediocre 3.0
Cons: Drainage issue was there and also was not clean at all. Will not prefer that again.
Okay 4.0
Pros: The price
Cons: Dirty
Okay 5.0
Pros: Carpet is not clean
Okay 4.0
Pros: 2 Waffle irons cut down on wait time.
Cons: Door E was broken so you could not enter from the outside. Made it difficult to bring in items. No sugar free syrup available. No variety of fruit. Evening check in person was pleasant but the morning clerk was rather rude.
Okay 5.0
Cons: Breakfast was very limited. Room was not cleaned everyday due to low staff workers. The hotel itself was on the low end of amenities. Pool was not available the water was shut down due to leaking pipe. Had a room with an A/C blowing hot air.
Okay 5.0
Pros: Room smelled of mildew,not told housekeeping was not daily,bathroom amenities,towels,coffee were not replaced. Asked to use. public printer and computer however after spending twenty minutes preparing material it would not print then told no ink for days
Good 6.5
Pros: The front clerk during check in was nice and helpful. Location was good for my work. The room was clean and nice.
Cons: Before I walked into the room, there was a strong smell in the hallway like rotten trash. The room had a telephone but there was no cable attached to it, i later attached it myself. Even though i had asked for late check out, some one knocked at the door at 11am. They apologized for disturbing me, but the hotel could do a better job.
Days Inn & Suites Schaumburg - Schaumburg
Rated no. 15
7.3
Good 7.3
Based on 861 reviews
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