Noise insulation is poor. The shower sounds from next room are very high. Noise and music from the street is very loud.
3 stars
Hilton Garden Inn Chicago Downtown Magnificent Mile
Photos of Hilton Garden Inn Chicago Downtown Magnificent Mile
Overview
Located in Chicago, Hilton Garden Inn Chicago Downtown/Magnificent Mile is within walking distance of Magnificent Mile and provides free Wi-Fi, a Jacuzzi and an indoor pool. It has a gym, as well as an express check-in and check-out feature, a coffee bar and a 24-hour business centre.
The hotel's 357 modern rooms provide a refrigerator, a coffee maker and a seating area, plus all the essentials for a comfortable stay.
Those staying at the hotel can enjoy a unique dining experience at the in-house restaurant, conveniently located for those who want to stay nearby when looking to sit down to a meal. Each evening, guests are welcome to relax in the comfortable lounge bar. A selection of dining options are also found in the area.
Hilton Garden Inn Chicago Downtown/Magnificent Mile is under a 30-minute drive from O'Hare International Airport and Michigan Avenue is a brief walk away. It is also a short stroll from Merchandise Mart Railway Station.
Latest deals for Hilton Garden Inn Chicago Downtown Magnificent Mile
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Hilton Garden Inn Chicago Downtown Magnificent Mile
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Wi-Fi available in all areas
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- 24-hour front desk
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- No smoking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Telephone
- Privacy curtain
- Storage available
Pool and spa
- Hot tub
- Indoor pool
Parking and transportation
- EV charging station
- Parking
Workspace
- Fax/photocopying
- Desk
Things to do
- Beach access
- Bicycle hire
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Bathroom
- Hairdryer
Bedroom
- Feather pillow
Fitness
- Fitness centre
Reviews of Hilton Garden Inn Chicago Downtown Magnificent Mile
7.9
Good
2997 verified ratings
Wonderful
1410
Very good
488
Good
438
Okay
212
Fair
189
Mediocre
81
Poor
179
Summary of reviews
Guests say
Guests appreciated the hotel's fantastic location, close to attractions and public transport. However, many expressed dissatisfaction with the service, citing rude front desk staff and issues with room cleanliness. The elevators were frequently out of service, causing significant inconvenience, and guests felt the price did not match the value received, especially with high parking fees and no complimentary breakfast.AI-generated from customer reviews
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Score by provider
7.8 out of 10
294 reviews
7.9 out of 10
1 review
9.2 out of 10
9 reviews
All reviews
Pros (+) Location was fantastic. The rooms were updated and clean, and the staff was friendly.
Cons (-) Stayed on the 23rd floor and all but one of their elevators were out of service. No free breakfast either, only breakfast in the hotel was at the attached restaurant and was quite pricey.
Pros (+) Requested for a late check in due to our flight and they automatically had a late checkout for us
Cons (-) The cost was a little pricey
Pros (+) The hotel was in a great location, it was close to a variety of restaurants and activities. Also there is access to the red line subway directly in front of the Hotel. It was a clean and stocked with complementary coffee! We also had great help from Reggie with our luggage. He was friendly and made everyone laugh. Alma at the check in desk was also very helpful.
Cons (-) Overall everything was great except for our first encounter with a lady at check-in. We were trying to describe an issue we were having about our luggage. Our flight lost three of our bags and would be delivering it to the hotel. We were brushed off and felt as if our issue wasn't important enough to be listened to. Alma was able to step in and help.
Cons (-) There was a few hairs under pillow and in the bathroom upon arrival .
Pros (+) The staff was so friendly and I enjoyed the free coffee service in the mornings. I also took advantage of printing out my boarding pass with their easy airline check in computer in the lobby.
Pros (+) Valet parking was very expensive for the weekend. We could've chose self parking which was around the block but did not know that until we arrived. We chose the valet parking because we were exhausted from the drive into the city. You have to really look for the hotel driveway to pull in off of the street in unfortunately we arrived on a Friday evening and it took us three or four times driving ar...
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Pros (+) It was a great hotel, great rooms, very clean, and a pretty nice view of downtown Chicago. All of the staff was amazing and any question we had was answered. If you drive there are tons of parking garages right in the area that are in walking distance. We decided to walk everywhere since it was all right there. We loved our stay and will stay at the Hilton again.
Pros (+) The beds were nice and the rooms were very clean. The staff was okay, very effective. I liked the showers and fluffy towels. Good view.
Cons (-) The window in my room was missing the safety piece that prevents it from opening all the. A 21 story fall may have adverse consequences to the curious child. For me it wasn't a huge deal, I don't have a kid that's going to fall out a window, but it does show a lack of attention to detail. I also noticed the exterior of the building wasn't as clean as other hotels.
Location
10 East Grand Avenue, Chicago, IL 60611
What's nearby
- Michigan Avenue Bridge0.4 km
- Michigan Avenue0.5 km
- Magnificent Mile0.5 km
- Chicago Theater0.7 km
- River North0.8 km
- Museum of Contemporary Art0.8 km
- Millennium Park1.1 km
- Art Institute of Chicago1.4 km
- Willis Tower1.6 km
- Chicago Board of Trade Building1.6 km
- Grant Park1.8 km
- Navy Pier2 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hilton Garden Inn Chicago Downtown Magnificent Mile
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Value for money | 7.7 |
|---|---|
Distance to city centre | 1.8 km |
Nearest airport | Chicago Midway |
Distance to airport | 15.2 km |
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