A good overall stay
Location was excellent and bed was super comfortable!
Parking at the hotel was $65 a night and didnt find this out till I saw a $533 charge on my room. At no point did they mention it.... also its $10 if you want a microwave in your room which I feel is a cheap trick for a hotel like this.
Not much to like other than the convenient downtown location.
Dimly lit, old dirty hallways and equally old, poorly kept rooms. If I wasn't so tired I would have gone elsewhere.
Great Location/Excellent Price!
Located in the heart of Gold Coast, close to great food and shopping. Best value....
Smelly, old rooms. Not 4 star
Nothing. Will not be back .
Room and hall smelled of smoke . Rooms do not look like pictures - beat up furniture , old tattered carpets, needs deep cleaning and painting at the minimum . Not a 4 star property .
The room was clean, though very dark, and the bed was comfortable. As others have pointed out, it is within walking distance of most downtown shopping areas and about half an hour from the Magnificent Mile.
The front desk staff were clipped and curt, which was unexpected, and made for a chilly welcome to the Windy City. As mentioned, the room was darker than expected, and the two outlets for charging equipment were located along the far wall, underneath the desk, which had a drawer that would not close. This drawer's corners caused several near-accidents, unsurprisingly. The bathroom was clean and pleasantly designed, but very small. We were dissatisfied with the room service and front desk experience. When we ordered breakfast, we expected more than a few eggs on an English muffin, and we received two small scones, rather than our order of a scone and a croissant. When this was mentioned at checkout, I was told that a manager would give me a call, which never happened.
Beautifully appointed - great location
Location - decor - cleanliness
Decent but not worthy of the 4 star hotel rating i
The location was pretty much the only good part of this hotel. Bed was comfortable, but it should be for the price.
Parking is expensive, be sure to use valet if you plan to use your car. Check spot hero for cheaper places to park if you self park. Hotel is old. It is maintained fairly well but it does show its age in dated bathroom fixtures. First hotel I have ever been in with no alarm clock, didn't provide any soap for the shower either. It is decent but I would look elsewhere. Isn't worth the price and doesn't deserve its rating.
Friendly and courteous staff
The vent was blowing air at my face every time the hvac kicked in while I was trying to sleep.
The only thing going for the hotel is location and price.
The rooms were small and dark. The bathroom had the most perplexing layout and the hot water took a full 5 minutes to get hot for a shower. It wasn't as clean as I like a hotel to be (hair from previous guests on the shower wall. Gross).
Super comfy bed, awesome location. Hotel is steps from the magnificent mile and a short walk to the lake.
Small lobby and elevators, room was in need of some small wear and tear repairs.
A little pricey and some attn to detail needed for rooms falling apart. (Cracks in ceilings etc)
Likes the character and location. Beds were comfortable and space was good. Tv was huge and state of the art.
Bathroom was small and outdated.
The Whitehall Hotel sits at the confluence of the city's civic and cultural life, allowing guests an upfront view of luxury, innovation and exploration. Exquisite dining, thrilling nightlife, phenomenal public transit, unforgettable neighborhoods, and an ineffable sense of history permeate the experience of staying at The Whitehall Hotel.
Based on 4,219 reviews
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