Cons: "I got turned around at the gate so never flew out."
Cons: "Good news from others."
Cons: "Great service on Korean Air as always."
Pros: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Cons: "I don’t know yet."
Pros: "The crew was on it when it came to responding to the call button."
Cons: "Offer better options to redeem rewards/miles!"
Pros: "The crew was lovely as were the littlebthibgs like slippers."
Cons: "The lack of ac control and heat of the cabin wzsnt fun.. the kosher meal was aweful...biggesst and worst thing was mo wifi"
Pros: "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."
Pros: "Crews are always super well trained."
Cons: "Between continental flight need more movies, in my perspective"
Pros: "Cleanliness & spacious leg room"
Cons: "Serve the coffee/tea with the meal, not after."
Pros: "Cleanliness and more leg room"
Cons: "Serve the coffee/tea with the breakfast/meal not after."
Pros: "Clean, kind cabin crew & nice meals"
Cons: "Seat lacked good padding, very uncomfortable for 12 hour flight"
Cons: "More frequent stops for water or drinks or at least larger cups. ."
Pros: "Exceptionally trained and attentive staff. Clean plane."
Cons: "More entertainment options."
Cons: "Great value ,excellent and friendly service."
Cons: "my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE"
Pros: "good service"
Cons: "Seats a little cramped"
Pros: "Phillapines was awesome and I want to go to Korea next the Philippines is building a new airport to cebu city maybe direct from N.Y. would be awesome"
Cons: "Eveything was seamless for a novice"
Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Pros: "On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again."
Cons: "2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours."
Pros: "Quick boarding. Friendly and attentive staff who spoke good English in addition to Korean. The food was good for airplane food."
Cons: "It was as good as it gets in Coach!"
Pros: "We flew business class. Seats and service were fantastic."
Cons: "Entertainment system was pretty good"
Cons: "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
Pros: "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
Cons: "There wasn’t anything I didn’t like."
Pros: "Considerate Staff"
Cons: "Business would be better; customs in Seoul are very slow."
Cons: "The seat is small"
Pros: "it was not crowded"
Cons: "plane is old my luggage was left behind in souel"
Pros: "extra leg room was great"
Pros: "-KE accommodated an unexpected date change very professionally -plane was clean and crew courteous"
Cons: "- food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative"
Pros: "I loved the aircraft and the great service. They offered great food and the service was fast"
Cons: "Everything ok"
Pros: "First class on Korean long haul does not disappoint!"
Cons: "Nothing not to like"
Pros: "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
Pros: "Watched a movie and I dozed off till about 2+ hours to landing, loved the stretch on the business class. Service was attentive and never intrusive."
Cons: "Just a minor niggle, but if the seats were a little wider it would have been perfect."
Pros: "In flight map display, food, power outlets, seat size/space, good movie choices"
Cons: "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."
Pros: "cleanliness is very important to me, the constant tidiness esp. near the business class seat is wonderful i would fly Korean Air again because the planes are new. For future reference, how i wish they have domestic flights as well. Good luck to your continued good service."
Pros: "A proactive, kind and proper treat on board"
Pros: "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
Cons: "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
Pros: "Friendly staff and good good choices. Clean and new plane."
Pros: "Service and leg room!"
Pros: "Over all customer service."
Pros: "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
Cons: "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
Cons: "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."
Pros: "perfect service"
Pros: "Great food selection;just the right amount."
Cons: "Improve sound system;selection of movies & music selections"
Pros: "the food"
Cons: "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
Pros: "Bathriom cleanliness and the good work of the stewardesses"
Pros: "The ladies all smiling and very very polite. Best airline I've flown on."
Cons: "I have no complaints."
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
A to Z on this flight was just great!
Cons: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Cons: "More storage space in business"
Pros: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Cons: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Cons: "Seats after 1st hr, will feel uncomfortable"
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Pros: "Crew was okay"
Cons: "Did not get the food I chose. Seats were not clean and clumsy"
Pros: "The cabin crew and the pilots. The flight went smoothly."
Cons: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Cons: "I liked everything"
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Pros: "The seats were comfortable and the staff was very attendant!"
Cons: "No complaints"
Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Pros: "Very comfortable"
Cons: "I don’t see anything I didn’t like"
Pros: "Loved the food/Movies/seats."
Cons: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Pros: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Cons: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Pros: "Amazing service!"
Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Pros: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Cons: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Pros: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Cons: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Pros: "Excellent service & comfort"
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Pros: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Cons: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Pros: "Crew was nice"
Cons: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Cons: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pros: "Main Entree hot"
Cons: "Cold bread; dessert similar sweetened gak"
Cons: "Headphones were not functioning properly"
Pros: "I always felt attended to, great customer service, clean and best bang for your buck"
Cons: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Cons: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Cons: "The video screens need to be upgraded"
Pros: "It was a standard flight"
Cons: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"
Pros: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Pros: "Everything else was good"
Cons: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Pros: "We love travelling Singapore Airlines and always try to travel with them if we can"
Pros: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Cons: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Pros: "Service and Operation"
Cons: "The plane ... its old, in need of a new interior as things are falling off and dirty ... Flew business class and although the service makes up for the old aircraft, i think SQ can do so much better !!!"
Pros: "Crew was nice."
Cons: "Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing."
Pros: "On time. Like the 787."
Cons: "The vegetarian evening meal."
Pros: "GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL."
Cons: "Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems."
Pros: "Good quick flight"
Pros: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Cons: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."
Pros: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Cons: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."
Cons: "Auckland to Chicago was fine. Chicago to Minnesota was horrible. The departure plane showed up late due to weather which is understandable. Once the plane showed up we waited for over 4 hours for a pilots to show up. Our flight could have bee managed much better, poor job by United!"
Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"
Pros: "The flight was on time, staff courteous and we made good time to the destination."
Pros: "A bit late leaving Auckland but we were kept well informed of the changes"
Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."
Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."
Pros: "Smooth flight. Crews' sense of humour"
Cons: "A bit of delay in take-off schedule"
Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"
Pros: "Plz could u guys add Korean subtitle to movie or tv . Because when i was boarding, i couldn't find any Korean subtitle. I can understand English so that's find. But it let me think u guys don't really care Korean market ."
Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."
Pros: "This flight was great. The team were friendly and the plane was also well air conditioned."
Pros: "The crew were delightful. Nice cup of tea and a magnificent day for flying."
Pros: "Meal was excellent"
Cons: "Would have liked a blanket, it was a bit cold."
Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"
Pros: "Crew complete meals and drinks efficiently so passengers can settle quickly for night flight"
Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"
Pros: "I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time."
Cons: "Allow passengers to choose if they want a vegetarian meal."
Pros: "Flight good. Plane modern model with good entertainment system. Flight crew good."
Cons: "Check in automated systems referring most checking to supervisors. No manual system so supervisors overwhelmed. Chambolic 2 hours."
Pros: "Friendly crew, timely response, food was nice"
Pros: "everything, crew best. Bit chilly and the FA put a blanket over my name without me even asking! Yummy food, I was late to boarding but easy to get on. Can't wait until they get Wifi!"
Cons: "- Crew was ok, not friendly just professional."
Cons: "Someone sitting in my seat already!"
Pros: "Everything, space seat"
Pros: "Fr]iendlyt, efficient flight attendants"
Pros: "Quick, efficient, friendly service"
Cons: "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."
Pros: "Staff were kind and thoughtful with younger passengers."
Pros: "Good Service"
Cons: "I payed $50.00 USD on a seat so I would have a bigger seat. However, when I got into the plane, the lady that was going to be seating next to me asked me if I could change my seat with her husband; which was a regular seat. In order to avoid an awkward 12 hour flight, I agreed to change my bigger seat for a smaller seat. I felt disappointment that Air New Zealand separates parties and leaves room for uncomfortable situations. I really did not know what to do in this scenario, I paid for that seat but was in a way forced to give it a away without any refund in order to avoid 12 hours seating with some stranger's wife."
Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."
Pros: "Some of the crew were excellent service wise"
Cons: "Some of the crew were less than what I would expect service wise"
Pros: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Cons: "I got upgraded to business :)"
Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."
Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"
Cons: "The seat was not all that comfortable and being at the front of the section meant I couldn't stretch much. The breakfast was OK - nothing special"
Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."
Pros: "Agents were helpful once entering the plane. They take the time to greet us, look at our ticket and direct us which row to take. Very helpful."
Cons: "Space is a factor based on the price. It is such a long flight and room for our feet or even a foot stool type would be nice to have."
Cons: "The seats were extremely narrow. The stewards were un-attending The LA airport area was the pits, there are no one to help with your bags. I had my husband in a wheelchair and there was no one to help me with our bags! The security at LAX was joking and laughing amongst themselves and did not even look at us when they let us back into LA. We landed way far away from the building and I had to take my husband in a wheel chair and my hand luggage into a buss before we got into a building and we were the last ones to arrive, Vicky"
Pros: "The service in Premium Economy was outstanding with two dedicated and attentive staff members. The food was excellent and drinks served in real glass made a difference. the space was generous, seats comfortable, and pillows and blankets of a higher quality than economy. Overall a superior experience."
Cons: "Check in was a bit of a mess with no dedicated line for premium economy, business, or first class."
Pros: "Service etc etc absolutely fine"
Cons: "Handling at Melbourne Tullamarine was poor. The plane landed on time but was sent to the wrong dock and that caused a lot of time wastage. This seems to happen in Australian airports more than anywhere else."
Pros: "the entertainment options."
Cons: "The cleanliness of the seat and surrounding area around the seat. Limited snacks. Inconsistent boarding."
Pros: "La atencion , la abilidad y sobre todo su cortesia.."
Pros: "Friendly quality staff, good aircraft."
Pros: "Crew was good"
Pros: "Crew was great! For economy class, seat was comfortable."
Cons: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Pros: "The crew was helpful. Flights were on time."
Cons: "The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!"
Pros: "Fast Boarding"
Cons: "Better Economy Class Seats"
Pros: "Seats comfortable. Entertainment was extensive. Food was good!"
Cons: "Landing was rough!"
Pros: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Cons: "It was impressive. Can’t yhink of anything."
Pros: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Cons: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."
Pros: "Amazing crew. Seat upgraded to business class. Superb service and comfort!"
Cons: "Thank you so much Emirates airline you are the best"
Pros: "Crew was friendly. Comfortable."
Pros: "The entertainment system. Easy to use and huge variety."
Cons: "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "Information from the captain"
Cons: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Pros: "Everything was great"
Pros: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."
Pros: "Lots of entertainment options with current movies."
Cons: "Limited leg and elbow room. Food too carb heavy."
Pros: "Sharon, one of the crew member was warm, offered help to take care of my 6 month daughter Incase I needed it. It was comforting to know. Small kids gift are appreciated."
Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Pros: "Ease of checkin"
Cons: "Delayed take off Delayed baggage retrieval’s"
Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
Pros: "The ground crew at the Bombay airport was excellent. Specifically, Saurabh, Sharmilee etc. WE really appreciate their wholehearted support for an issue that came up at the airport. Keep up the good work of ground /check in group at Emirates in Bombay."
Pros: "Everything was very good"
Pros: "I got upgraded to business class"
Pros: "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
Pros: "The cabin crew was attentive and helpful."
Cons: "The flight seemed crowded and did not have enough room for carry on baggage."
Pros: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"
Cons: "They didn’t have enough landing cards in English, the aircraft temperature inside was too cold, the staff didn’t close the curtains to the galley area and made noise and light while everyone is trying to sleep, our baggage came out last despite having priority tags and the boarding process from the lounge in Dubai with lifts was very combersome"
Cons: "Poor unorganized.. they were late 1.5 hours which caused to loose connection flight"
Pros: "The service, the comfort,"
Cons: "I was not let onto the flight in Entebbe because I arrived at the airport an hour before the flight departed. I was given no notice of this rule (apparently only applicable on Emirates flights) and was forced to delay my trip 2 days and pay an additional $1045 for a replacement flight home."
Cons: "Entertainment system at my place didn't work properly."
Pros: "Pretty uniforms and good service: Polite, gentle, helpful"
Pros: "They were on time and excellent service all the way. It couldn't have been better."
Pros: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
Cons: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
Pros: "First flying Emirates, non stop from NY to Athens, everything was very good."
Cons: "Headphone was taken by crew the moment plane landed."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "Overall feeling on board, comfy seats and leg room, high standard of screen and remote control, free 2h wifi for all, quality of food and drinks"
Cons: "Crew could be more friendly. On my first flight I wasn't even asked if I would like to drink something even though not sleeping and waiting to be asked (I think my complete line was forgotten), there was no smile and kindness, when entering the plane 2 people in front of me did not need to show their tickets so I put mine away - of course I had to show mine a 4th time then and look for it. So annoying. They all look pretty but could definitely be more service orientated."
Pros: "Really comfortable, good service."
Pros: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Cons: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."
Pros: "I requested a blanket for my Son and was told there was none available....."
Cons: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
Pros: "Emirates is always excellent however the crew were not very engaging"
Could organize boarding better
Never reached there flight got cancelled 2nd time in a row
Pros: "Amazing crew, seats were super confortable. Overall top experience !"
Pros: "The crew was super attentive. The seats were really confortable. I loved that the seat would completely flatten to make a « bed », wonderfully for sleeping!"
Cons: "The check in and boarding in Kathmandu was really not good. I requested wheelchair assistance when I booked, and was never offered a wheelchair nor any assistance for that matter ..."
Pros: "The crew was v good"
Cons: "The seats and boarding staff"
Cons: "Needs more improvement"
Cons: "I truly enjoy this airline! No complaints"
Pros: "The crew was amazing:)"
Cons: "The availability to have vegan meals...."
Pros: "Crew were helpful"
Cons: "Luggage didn't make it onto flight, from transfer flight"
Pros: "Looks that it will depart on time"
Cons: "Middle seat"
Pros: "Food was good"
Cons: "The flight took off late more than an hour"
Pros: "Houston check in counters need to be added."
Cons: "Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization."
Pros: "seat space with leg room."
Pros: "Great service onboard!!"
Cons: "Checkin at Zurich!!!Waited two hours in line to weigh in... Staff was friendly but not enough staff"
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Cons: "being in the middle of three"
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Pros: "The 17hr flight went relatively quickly. Much faster than expected."
Cons: "The long wait between flights and finding a scheduled flight before mine that I could have taken."
Pros: "Flight was comfortable. Flat bed in business. Crew as such nothing great."
Cons: "Flight was diverted to Kuwait, due to poor condition for landing in Doha and we loose connection to Bucharest."
Pros: "All around great airline. Comfortable for super long flights and completely accommodating."
Pros: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Pros: "Very friendly service!"
Pros: "Food was better. Seating was comfortable."
Pros: "It was comfortable flight with a friendly crew."
Pros: "Excellent service from the crew. Flight on time."
Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."
Cons: "More veriaty on music would be good"
Pros: "The aircraft was new, the flight was empty and the flight attendants were extremely attentive! It was great. Wish I had the same experience on the previous flight."
Cons: "The food ,however, was disappointing again."
Pros: "Food OK"
Cons: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Cons: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Pros: "The older style seats are actually more comfortable for taller and larger people."
Cons: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Pros: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Cons: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"
Cons: "I didn't have much time on my layover, i would've expected the transfer to be better."
Pros: "Crew were nice as always and the toilets were clean."
Cons: "Movie selection wasn't that great and food was disappointing. My meal was cold and unappetizing. Vegetarian food can be delicious and vegetarian meals used to be good in QA. I've noticed it declining in quality over the past year. Bread is always cold and hard and vegetables are sometimes tasteless. I also never get good dessert :( luckily, the cabin crew giving out food still had some other food I could eat so I just gave back my special meal which was cold and unappetizing."
Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Pros: "Service & cleanliness."
Cons: "Nothing I remember."
Pros: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."