Cons: "You are cold and cant get any blanket? Very poor service"
Cons: "Emirates allowed only 1 suitcase on return flight,going jfk -khi it was 2 pieces on return khi-jfk only one which i didn't know and never heard....how can i complain to Emirates please send me info..thanks"
Pros: "The seat was comfortable, the crew was nice for the most part."
Cons: "Some of the crew were neglecting, the food was bad and the boarding system was strange, as people in first class and economy were meshed together (Amman - Dubai)"
Pros: "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
Cons: "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"
Pros: "My seat mates were very nice about it when I had to climb over them; the food was fine and the staff all were great."
Cons: "Traveling in economy is torture but then it's over. The sound wasn't working at my seat and I got tired of reading lips on the movie I wanted to see. But reading and sleeping weren't bad ways to spend the time."
Pros: "Crew were helpful when man sitting in front reclined his seat & knocked a full glass of orange all over my legs & seat."
Cons: "Couldn't get boarding passes for all three flights when I checked in. Screaming kids."
Pros: "Good choice of entertainment."
Cons: "Food can be improved. A little bit of innovation is needed."
Pros: "The food was amazing. The entertainment was amazing The boarding process was very seamless Everything was done on time"
Cons: "Honestly, nothing. I was beyond impressed."
Pros: "I have checked in by online system was very easy to do check in, crew was excellent taking care of all the passengers service was excellent food very good, entertainment need to download with Russian language also as well"
Pros: "The food was pretty good and the one ICE video center that was working offered a ton to watch."
Cons: "On a 13-hour flight, the video center is your main source of not losing your mind. Truly disappointing when you pay for the extra leg room in an exit row and you can’t watch any videos. Unfortunately, the ICE video center was broken on the way to Dubai also. In addition, the flight crew lets people stand around in front of you which reduces the extra leg room you pay a hefty price for. What’s the point of charging over $700 for this added “luxury” on each of your flights from JFK to Male, Maldives when you can’t use it. Emirates is nice, but didn’t reach the expectations they set."
Pros: "Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic."
Cons: "I can't think of anything that wasn't good."
Pros: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Cons: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."
Pros: "crews are ok. but they run out chicken entre. awful."
Cons: "entertainment was poor. use remote control, really."
Pros: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Cons: "I like it the way it is. Keep doing the good job."
Pros: "crew is good and helpful."
Cons: "The food was terrible. Needs to improve the quality of the food."
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Pros: "Crew was really amazing."
Cons: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Pros: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Cons: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Cons: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Treating basic economy customers like untouchable and giving worst services just because we bought that ticket is ridiculous! We were not given option to choose the seat even at the time of checkin, we had to request the boarding staff at the gate as me and my wife were given different seats. She gave us the seats together but after letting us know rudely that they are not supposed to give any services to basic economy customers. Even bag purchase charges were extremely high!!
I realize you are charging less, bu charging for EVERYTHING? Blankets? It's things like this that will make people search for ANY alternative.
I was traveling with a young child and the flight attendants were rude and unhelpful when simple requests were made like an early cracker or cookie to help distract him while everyone else was boarding. Also, my wife received dirty looks from an attendant when she asked if she could get by while holding our crying infant. They made us feel like a burden instead of a paying customer. The food was really sub par, especially the breakfast sandwich; cold, soggy veggie sandwich with no flavor (zero seasoning or vinegar or oil) and as mentioned the bread was cold and soggy wet. Also, there seemed to be something wrong with one of the bathroom’s ventilation, the smell was terrible throughout the entire flight. In the past Lufthansa had a good reputation for customer service, they are actively destroying it with how they currently treat passengers. If our return flight is as bad we will never fly Lufthansa again.
It was a terrible experience for a family of 4 with a teenage to be assigned 4 seats at different rows far away from each other even after I checked that the 4 seats are next to each other on the day before the flight date. The 1st connecting flight has 4 seats connecting to each other on the same raw as confirmed on the day before flight, but the 9 hour main flight's seats were changed from what was confirmed from a day before the flight date. A confirmed seats assignment meant nothing to Lufthansa and it's partner airline AIR DOLOMITI S P A.
Cons: "There was a very loud group teenagers/young adults that kept getting up visiting each other and hitting on other customers seats. After 7 hours of the crew nor anyone else saying anything to them I called the crew & asked them to have them quiet down and sit down. The staff should’ve handled better"
Cons: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"
Pros: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."
Cons: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."
Cons: "My 2 bags haven't arrived from Sunday 6 January till now (10 January) and all my winter clothes plus other important things are in it. I check every day with lufthansa call center but still no progress."
Cons: "The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!"
Pros: "Crew was so attentive and helpful. Very courteous and friendly. Had great experience."
Cons: "Head rest on Seats tilts slightly forward making long flight uncomfortable"
Pros: "The price was cheap... That was all that was good with the flight. But after that experience, I will never fly with the airline again."
Cons: "Almost everything could have been better"
Pros: "It finally took off. The crew is polite."
Cons: "The flight was delayed 5 hours and there was poor on site communications. This is the definition of a poor flight."
Pros: "The flights were fairly punctual. We had a delay in landing at our destination but this was due to the airport, not the airline. The food was good for airline food."
Cons: "The seats are small and have a strange design. I am not overweight but was unable to sit comfortably throughout the flight. The staff were fine, but not overly friendly."
Cons: "Rear business class seats don't recline much. Crew are surly! About what I expected. Not the airline I choose when I have a choice."
Pros: "Aircraft was clean and fairly comfortable with adequate legroom for avg height people, though tray and screen placement can be improved on."
Cons: "PVG airport gates could deal with more seating, at least double... and better handling of delays."
Pros: "Wonderful service. Comfortable flight. Boarded on time. Food was good and entertainment was good"
Pros: "Newer plane w seatback screen for entertainment. Baggage in Honolulu was delivered quickly. Crew was friendly n attentive."
Pros: "on time arrival"
Cons: "had to take the bus to the plane and walk up the stairs with my heavy carry on bags."
Pros: "The price and availability was a plus. Food and drinks was too. No personal entertainment....short flight anyways. If leaving or arriving from HKG, you will be taking the shuttle on the Tarmack, so you maybe out in the weather for a few. Clean and friendly. Would fly again."
Cons: "They rescheduled my return flight a few hours earlier, but offered no compensation....also it was about 30 minutes late. So what was the point in making the flight earlier?"
Cons: "The restroom toilet should renew, it was outdated and dirty."
Cons: "We only had one hour to catch our connecting flight, which was canceled and rescheduled by air China not by customer. Rude!"
Pros: "Good food, relatively comfortable for a 13 hour flight"
Cons: "The entertainment system was modern, but not that many good, English-language movie or TV options. I found it difficult to get wine and black tea (they served green) - both of which are essentials for a long-haul flight. Flight was a little late. The security lines for transfers at the Beijing airport is a complete mess, which was the most stressful part of the trip."
Pros: "Everything! New aircraft DREAMLINER"
Cons: "Pushy Chinese people acting like someone is trying to take something from them!"
Pros: "I did not take this flight becase of overbooking. I cannot understand why it is assumes that I took this flight."
Pros: "Overall better than I expected but some areas need improvement. Food, entertainment and crew service."
Pros: "being offered pillows and blankets"
Cons: "The man across from me received a blanket that had been vomited on. The smell permeated our row. The sandwiches were too much bread and mayonnaise, and not enough meat. The under-seat storage was very small, my bag didn't fit. No screens for entertainment."
Pros: "Flight attendants were very courteous and responsive to requests. Overall, service was superb."
Pros: "The crew was very friendly, spoke great English, even though my wife was happy to translate, but was not needed. Good food."
Cons: "The plane was quite outdated, and so the entertainment system. However, it was comfortable to sleep."
Pros: "Plane was clean"
Cons: "Crew walked around with only water no juice. There was no fruit or refreshments for such a long flight as on other airlines. The two meals had very little meat in them very mediocre Seats very narrow."
Pros: "Crews were polite and helpful"
Cons: "Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines."