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Pros: Great friendly cabin crew Only slightly delayed.

Cons: Checkin staff gave us back row seats that sit straight up with less legroom without asking if we were OK with that and different than we asked for. Stewardess moved us forward into empty seats after we objected..

Pros: The check-in was fast and either the plane aboard.

Cons: Not everybody on plane got service. We have waited on the plane for like 30 minutes for the plane start his way

Pros: Absolutely nothing

Cons: Just about everything this poor excuse of an airline needed to be better. Not only did they rob me at the check in desk of $210, there was also an extremely loud alarm coming from the exit door of the plane the crew couldn't fix. I was sitting right next to it for an hour and had to plug my ears to avoid hearing damage. This was the worst flight I've ever been on, and I've flown hundreds of times

Pros: The price of the flight was good (without the bag)

Cons: Knowing that a bag cost $105 Au after I bought the ticket. I would have paid a bit more and just gone on Air New Zealand.

Pros: Comfortable. Enough leg room.

Cons: Our departure time kept changing every 10 mins. If we had known, we could have stayed/roamed around town for an extra couple of hours.

Cons: Flight was 90 minutes delayed for "maintenance requirements" (the inbound flight arrived late as well), and my one checked bag was not loaded.

Cons: On time boarding and availability of inflight entertainment.

Pros: Seat spacing decent by comparison to other carriers. Good drink selection. Offered regularly.

Cons: Snack was good but small for a 4 hour flight. Pleat of drinks offered.

Cons: tv entertainment,i wish i had realised that there was no TV for the children. .

Pros: Seats were fairly comfy

Cons: Who eats mandarins on a plane i ask you???

Pros: no amazing crew and no warm and fuzzies

Cons: Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like.

Cons: Flight was canceled.

Pros: The flight was amazing for the price I paid.

Cons: There could be better food/snack options but I can’t complain too much.

Cons: tv entertainment,i wish i had realised that there was no TV for the children. .

Pros: It was wider than I expected.

Cons: Old.

Pros: The check-in was fast and either the plane aboard.

Cons: Not everybody on plane got service. We have waited on the plane for like 30 minutes for the plane start his way

Pros: The crew was wonderful, very hospitable and friendly.

Cons: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.

Pros: Their plane

Cons: Food

Pros: The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely.

Cons: I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats.

Pros: Can’t remember

Cons: Food selection specially for vegetarian

Pros: Yes crew amazing and seats comfortable

Cons: Try keeping to scheduled time.

Pros: The flight was amazing for the price I paid.

Cons: There could be better food/snack options but I can’t complain too much.

Pros: I liked the inflight entertainment

Cons: More leg space on the economy seats, It makes you wish you could afford the upgrade to business class.

Pros: Speedy turnaround

Cons: Both flights were late. It felt like this is pretty common with them ...

Cons: Food

Pros: Seats recline far, great for sleeping. Crew members very helpful and cheery. Food was surprisingly good.

Cons: There was no option through Kayak to choose a meal option, but the standard meals were ok so wasnt the end of the world.

Cons: great water service

Pros: Always on time, good range of movies/shows and free wifi

Cons: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!

Pros: Last flight of the evening with all perishable meals at half price.

Pros: Nothing - terrible airline

Cons: In flight entertainment, free water, less strict on carry on weight

Pros: We loved having extra leg room and the bathrooms in the front & back!

Cons: I wished I had a blanket on the flight. But other than that very comfortable

Pros: Arrived ahead of schedule

Pros: The service was great

Cons: No plugs for laptops, 14 hour flight and no way to work is terrible, luggage took to long to come out and made it so I missed the connecting flight, have to stay at the airport for 5 extra hours - and terrible service with dealing with it and getting my family on the next flight -

Pros: Crew were good but looks like they forgot to serve snacks for few of us at the back, otherwise service was good.

Cons: Put more attention to customers.

Cons: Flight was delayed an hour and boarding was slow due to only using one aircraft door.

Pros: Departed on time and arrived on time.

Cons: Fine as is.

Pros: Last flight of the evening with all perishable meals at half price.

Pros: Arrived ahead of schedule

Cons: Flight was canceled.

Pros: I liked the inflight entertainment

Cons: More leg space on the economy seats, It makes you wish you could afford the upgrade to business class.

Pros: At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa. The flight attendant crew was superb, attentive, and friendly.

Pros: Boarding and disembarking were very smooth, and our bags were ready for collection very quickly.

Cons: I'm disappointed that Virgin doesn't include more food on their flights anymore, especially as this flight was over lunch time.

Pros: Plane seats are ok - a bit annoying that there is no on board entertainment and you have to use your own phone etc. The butter chicken was edible.

Cons: It'd be better if there were a selection of direct flights to Canberra. It's quicker to fly to Bali! We spent over 8 hours including wait time to travel from Canberra to Perth - via Sydney. No bag drop in Canberra - that was a surprise.

Pros: Virgin are great.

Pros: Check-in was smooth and quick.

Cons: Cabin service was basic for business class. The cabin crew never came to see us again after lunch was served.

Pros: It was a full flight and all went smoothly

Cons: It could have been on time bu these things happen

Pros: I liked the inflight entertainment

Cons: More leg space on the economy seats, It makes you wish you could afford the upgrade to business class.

Cons: Could have left on time 2 hours late leaveing NZ

Pros: Crew were very attentive and polite. Better than Singapore or Air NZ.

Cons: Self check in was chaos. Labeling suitcases was difficult to do yourself and many needed help. If you didn't follow instructions to the letter the auto reader didn't work. Many were very frustrated including Virgin staff who were clearly run off their feet trying to cope. Scrap the system .

Cons: Lounge is disorganised with bad coffee

Cons: Quality of snacks Quality of in flight entertainment still very poor

Pros: Boarding and flight time

Cons: Lounges were dirty

Cons: Could have left on time 2 hours late leaveing NZ

Pros: Crew were awesome.

Cons: Free coffee as opposed to paying $4 for an ordinary coffee

Pros: Left on time, arrived 10 min early

Cons: No hot food, limited selection.....which ran out quickly

Cons: The attitude of the crew towards passengers with children. They made us wake up our sleeping child because she was on a blow up cushion that obstructed her leg space. Even though we explained it could be deflated in a single second and was not causing harm to anyone else they still made us move it. Also, they gave us a guilt trip for changing a peepee diaper in our seat (careful not to touch any seats) and wouldn't take the trash. As any parents knows, changing a diaper in an airline bathroom is one of the most unsanitary and awful things you can do with your young child due to the extreme lack of space. Airlines in general should make a "family bathroom" with more space for parents to change their kids.

Pros: Service was great. Best food hubby and I ever had on a flight, international or domestic!

Cons: No issues!

Pros: Getting there safe and on time .

Cons: Owning my own plane and skip security .

Pros: They cancelled return flight and were rude when I tried to rebook; they also weigh luggage and charge extra; had one kind agent who helped; won’t fly again and won’t use cheap flights

Pros: crew was helpfull

Cons: me and my partner should have been seated together