Pros: "The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent."
Pros: "The crew was very hospitable and friendly"
Cons: "The snack were very simple. They don't communicate properly all the different snack options."
Pros: "Lovely, friendly crew!"
Cons: "No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?"
Cons: "We got off an hour and a half late as there was an audio technical problem."
Pros: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Cons: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Cons: "Basic flight with no frills"
Cons: "Entertainment and seat comfort"
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"
Pros: "the staffs and the boarding experienve"
Pros: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Pros: "Agents went above and beyond to help. Wish I had names because I was REAL impressed at how much they helped to get our bags checked. My son had purchased my ticket and not bought luggage voucher. They helped me get online and buy voucher. Would recommend airline to anyone traveling in that part of world."
Cons: "It was a very positive experience. No complaints. I will definately fly Air New Zealand when that is an option."
Cons: "The lack of communication with everything from queuing to board, to food allowance."
Pros: "Crew solid n friendly enough"
Cons: "Seats too tight n cramped"
Pros: "Inflight magazine was just the right length for the flight time"
Cons: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"
Cons: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."
Pros: "The regional flights are nice and quick with no frills or complications. Everyone is in one cabin and you can quickly board using kiosks at the gate."
Cons: "You might want to bring a book on this flight or something as their in-flight video and adverts are all you'll really see in terms of entertainment."
Cons: "Bathroom did not work, food was not so tasty"
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Pros: "The usual "shuttle" flight between chc and akl."
Pros: "Comfy seats, the flight was basically empty so I got my own row. Very nice flight attendants. Pilot kept us updated on timing and storm movement."
Cons: "Flight was delayed twice, seat hadn’t been swept for garbage from the previous flight (wrappers and used tissues in the seat pocket)."
Pros: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Pros: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."
Pros: "Very friendly staff, speedy boarding, nice comments from the captain."
Pros: "I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!"
Cons: "Nothing I can think of. Very happy with the flight."
Pros: "A little cramped on the domestic flight, but for the hour or so from Christchurch to Auckland, it was acceptable. I was impressed that ANZ did a quick meal service on this short flight. The crew was great - very friendly and efficient."
Cons: "Close quarters between seats."
Pros: "We did not use the food or entertainment"
Pros: "Staff & aircraft were good."
Cons: "Flight was little late but not too bad."
Pros: "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
Cons: "Wasn't all that bad!"
Pros: "We flew with Air New Zealand a few times during our trip and every flight was absolutely perfect. Staff was nice and helpful, the cabin was comfortable and everything from checking in to walking off the plane was easy."
Pros: "VERY friendly and genuine!"
Cons: "Only one cookie-haha!"
Pros: "Everything, felt safe"
Pros: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Cons: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Pros: "Cabin crew was excellent"
Cons: "No complaints"
Pros: "Everything was quite nice."
Cons: "Not much"
Pros: "Extra leg room at front of plane."
Cons: "Seats too narrow."
Pros: "Not a problem, anywhere. For a long day, that is appreciated."
Pros: "Awesome crew! Tasty food! Comfy seats!"
Cons: "departed to late .. nearly missed connecting Auck- Hong Kong. Suitcase was left behind .. will receive 498 hrs later .. not good enough"
Pros: "short flight made seats less inportant"
Cons: "not the seats I selected in October"
Cons: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"
Pros: "Everyone was very friendly and accommodating. Seats were comfortable and roomy. Food was delicious served by real professionals."
Cons: "30 passengers on a 60 seat plane. We should have been spaced out due to the Coronavirus, but NO. We reallocated seats which had us all jammed up the front and back with rows of empty seats in between. Not good enough Qantas! I asked to change and the cery pleasant hostess said no we were NOT allowed. I do NOT understand this."
Cons: "It’s ridiculous that Cheaptickets (your contracted agent) did not answer the phone to change flights. And when they did answer the phone, charged extortionate change fees above and beyond Qantas fees even during the coronavirus pandemic."
Pros: "Thank for the great staff"
Cons: "The chicken dish was a disappointment q"
Pros: "It was a routine flight and everything was OK but not fantastic"
Cons: "Some of the food served was quite bad .... other options were pretty good"
Pros: "Service, food entertainment and catching up the lost time"
Pros: "great crew"
Cons: "flight delayed - but that happens..."
Pros: "The flight is short, it was on time, boarding process was swift."
Cons: "There was one flight attendant with attitude problems but if you ignore her, she would stop it. No big issue."
Cons: "They all very much friendly staff and very helpful"
Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Pros: "The crew were friendly and very helpful. Good choice of movies, tv shows, podcasts and music."
Cons: "When the person in front put his seat back there was no room at all for me. He had it back for the whole 12 hour flight except when the staff asked him to put it up for service."
Pros: "On time and efficient"
Cons: "More than a biscuit for lunch"
Pros: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Cons: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"
Cons: "Entertainment system was old and slow. So-so food. Air New Zealand was better than Quantas for similar journey at same week of year and about the same price."
Pros: "Online check in"
Cons: "Boarding was slow and disorganised, food was cold and tasteless (chicken noodle) not helped that I had to wait for cutlery to be able to eat it"
Pros: "Smooth flight and well managed. Coffee just not up to Australian standards."
Cons: "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "Showing their age. Forget WiFi or USB ports. Food ok but can be vastly improved."
Pros: "Crew fantastic, food was delicious, boarding efficient - but they use a 737 on this leisure route which is a bit arduous for what is a 6+ hour flight."
Cons: "Use of 737 and lacklustre entertainment system compared to A330"
Cons: "Qantas mucked up my seating and then tried to tell me maybe it was just my use of the booking system."
Pros: "It was a good flight overall."
Cons: "Baggage arrived late."
Cons: "Our bags were put on the wrong belt and we didn't receive them for over an hour."
Cons: "Tiny tiny seats with no leg room whatsoever. Couldn't check in online and couldn't get assigned seats or request a guaranteed aisle seat. Extremely uncomfortable for 15 hours."
Pros: "Mobile checkin, e-boarding pass, straight to the gate!"
Pros: "Food was very good and crew was excellent"
Cons: "As always, the seats felt too cramped"
Pros: "Cabin crew is friendly. No reschedules or gate changes. Pretty straight forward to catch a plane."
Cons: "First off the planes I flew on were noticeably old."
Cons: "Would have prefered to fly Emirates."
Pros: "No issues, quick and friendly."
Pros: "Individual usb charge port and meal"
Pros: "Personnel were very pleasant and helpful. Service was great. Plane was clean and organized."
Cons: "Economy seating is cramped, but I was traveling with my adult son so all was good! Night flight was delayed by almost 2 hours, not fun when there's nothing to do and no place to eat/drink in the waiting area."
Pros: "Food was better than expected. Appreciate the multiple snacks in the middle of the flight. Appreciated the 2nd cup of coffee in the morning. The crew serving the food had excellent customer service skills. The movies listed on the website were different than the actual flight. I really wanted to see a couple that weren't available."
Cons: "There wasn't anything that was disappointing that stands out to me."
Pros: "Qantas accommodated our 22 month old by providing us a seat in the middle, vacant. This was amazing and thoroughly appreciated."
Pros: "Very comfortable business class seat, great business lounge in Singapore."
Pros: "Crew wa very pleasant and willing to help"
Cons: "Old plane, food was average, luggage wasn't sent first as it usually is for business class and had to wait forever to pick it up"
Pros: "Everything went smoothly, cabin crew were friendly and helpful. Food was tasty, but portion rather small."
Cons: "Didn't like that every time someone nearby used the entertainment - watched a film I think, my film changed."
Pros: "Great entertainment choices. Slept most of the flight from SFO to Sydney but when awake crew was friendly and helpful. Breakfast was fine, fruit actually better than expected."
Cons: "USB charging ports didn't work in my row."
Pros: "Great customer service on board the plane. Super service at check in."
Cons: "Liked everything"
Pros: "Food was better than expected, recommend qantas to others based on this alone"
Cons: "Qantas safety video was to long... painful to watch. i would love ro see airlines start recycling the waste generated in fliht"
Pros: "Was bumped off fjight. Due to not being checked in by Jetstar. Crew was nice and put us on a later Hawaiian."
Pros: "So easy to get from international to domestic. Which was such a releif when trying to get home to a family emergency"
Cons: "The title says it all. This is the first time I ever flew Qantas, and I will try to never fly with them again. I saw one of the old, battle ax stewardesses actually physically shove an elderly Chinese woman who was wandering the aisle before leaving the gate. I mean, the woman should have been in her seat, but that was no reason to body-check her like Wayne Gretzky (or Ron Barassi, take your pick)! Totally unprofessional."
Pros: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Cons: "Not much I didn't like"
Pros: "The flight crew were friendly, the flight left on time, food good and cabin clean."
Cons: "Had a jumpy screen for a while and the headsets were a bit sensitive with the sound dropping on and off. The controls were on the top of the arm rest which my husband kept accidentally knocking. Changing channels, turning up the volume etc."
Pros: "Great staff, overall comfortable for a long flight."
Cons: "Our vegetarian meals were bland and repetitive; dinner and breakfast pretty much identical. We received little processed fruit cups both meals, while the others had a nice fresh fruit entree."
Pros: "Crew and foodnostfing"
Cons: "Boarding unorganized."
Pros: "Crew was excellent! Food: tasty,noise: minimal"
Cons: "Space: legroom minimal, seats: not comfy"
Pros: "the staff were exceptional. I was in a bright area trying to sleep. I had my beanie pulled over my eyes. the staff asked if they could suspend a blanket above my head between the two seats to shield the light."
Cons: "nothing, they were wonderful, on both flights."
Pros: "Crew was very professional. Entertainment was good. Pillows and blankets were availanle when we arrived."
Cons: "We were sporadicaly with water and ice from above. The arm rests were uncomfortable and some were broken. Food was only so so and for international flyers, the menu was not able to be fully understood."
good trip, quite, on time and not over crowded No issues with this flight
Pros: "Everything seemed to run smoothly and efficiently, from boarding to disembarkation."
Cons: "The snack offered on board was quite small."
Pros: "The crew did well checking up on everyone regularly and the plane was comfortable."
Cons: "The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times."
Pros: "I just enjoy Virgin as the crew are always nice"
Cons: "I find the seats a little uncomfortable. But it’s possible just me"
Pros: "Same old mediocre service a bit like catching a bus really very mundane"
Cons: "Food and entertainment"
Cons: "Quality of snacks Quality of in flight entertainment still very poor"
Pros: "Crew is one of the friendliest I have ever experienced. Everybody has been extremely nice and helpful. Food was great."
Cons: "Seats feel very narrow, pitch is good. Entertainment is pretty basic, selection is eh. Boarding is not consistent."
Pros: "friendly efficient crew, good food, and good luggage allowance"
Cons: "booked an aisle and a window and was reassigned into a window and center seat with another pax beside in the aisle. Notwithstanding there were many vacant seats available on the flight."
Cons: "I really appreciate very comfort seat more legs room than other aircraft and crew member very helpful And regarding food it’s just ok, rest is find"
Pros: "Large comfortable plane, good entertainment selection."
Cons: "Boarding was a bit chaotic and we arrived to our destination late."
Pros: "Left and arrived on time. The plane was nice and clean"
Cons: "Nothing. It was all good"
Pros: "The plane had few people so it was quiet."
Cons: "Meal was very average, captain speakers were very low and we couldn’t hear. The landing was rushed and rough even though it was good weather and plenty of space to slow down aircraft. No entertainment or offer to purchase/rent. The flight was delayed and we arrived one hour later."
Pros: "Comfy for a cheap flight."
Pros: "Leg room"
Cons: "Delayed almost an hour. Landed and had to wait in another queue to get off the plane. Been waiting 15 minutes on the runway. This is really ruining the only holiday weekend I get for months."
Cons: "In flight entertainment die not work for me..."
Cons: "No seatback monitor."
Pros: "I loved wverything the check in lines, service was great, the seats were that i chose was given to me all and all, i will be a returning customer, hopefully the flight home will be just as smooth"
Cons: "I tried to check in online it didnt let me butt it might of just been my fault"
Pros: "pleasant crew"
Cons: "food choices in business class ordinary"
Cons: "Missed my flight due to lost luggage"
Pros: "Everything except for seat comfort"
Cons: "would be good if the seats were softer especially for longer flights"
Pros: "I arrived home safely!"
Cons: "The hostess ran out of tea and when I asked for a top up she did not come back"
Pros: "Taking my elderly mother up to the Gold Coast to visit my sister is always a challenge but thanks to the beautiful staff at Virgin it was made so easy. Just outstanding customer service. Thank you so much."
Cons: "Bag drop area was allowed to be hijacked by a school group that hadn’t checked in already."
Cons: "Has it really come down to this To the Vegan that put this on the menu as the snack for the masses do you really find this appropriate"
Pros: "Happy hour Is great marketing move for us tired working people to start our journey Like flights used to be"
Pros: "Flight where great"
Cons: "Entertainment is very B if not C grade At least the crew was a lot happier than my previous flight"
Pros: "Time arrival"
Cons: "Rude flight attendant, but it is an experience with me. I am a very educated and respectful person, but I am latino, colored skin and it seems you need to meet some standard for them to treat you as a human. Food was bad, made me sick as others"
Pros: "We were looked after very well by Tamara"
Pros: "On time"
Pros: "On time"
Pros: "Crew was friendly and was able to sleep on board relatively undisturbed"
Cons: "Flight gate was changed and we were not notified. No one could tell us where the new gate was. Directed to exit security only to have to go back through at the same terminal. Supposed to be seated together and was split from my wife. Bags were lost and didn't show up for 48 hours."
Pros: "Staff were friendly and service was good.Flight was on time and my husband made his connecting flight."
Cons: "Only 2 toilets for economy passengers on a full flight."
Cons: "Refer to heading Virgin I think you are taking cheap too far"
Pros: "Comfortable. Enough leg room."
Cons: "Our departure time kept changing every 10 mins. If we had known, we could have stayed/roamed around town for an extra couple of hours."
Pros: "The service was great, as well as the entertainment and food"
Cons: "Felt too cramped in seat"
Pros: "Virgin does a great job for a great price. Having Resided in the USA for 12 years I've flow many times across the pacific on each of the airlines and I can confidently says they are lightyears better than any of the American Airlines. On my return trip from Sydney I had hit some extraordinary traffic and it took 2hrs to get to the airport in what is usually a 40min drive. This resulted in me arriving less than 1hour from the flights departure time, the checkin staff did what they could to keep me on the flight as planned. Staff in all areas were great, it always a fresh breath of air when I board a virgin Australia flight, so different than traveling in the US of A...."
Cons: "The Food on Virgin Australia is ok. From the United States to Sydney it was average, on the return leg the quality was much better. They served 2 meals and a mid-flight snack. Their snacks and water station Mid plane is a very welcome touch on the long haul flights. Perhaps one more pass with the full drinks cart will help them join the heavyweights at Qantas."
Pros: "Comfortable seat than other airlines. Good movies choices."
Cons: "Didn't have wifi"
Cons: "Flight was cancelled, no compensation, had to find somewhere to stay, travel to and from airport for a flight the next day instead."
Pros: "Travel was easy, and the flight crew was great"
Pros: "Baggage price"
Pros: "Seating was ok and staff friendly"
Cons: "No entertainment or even papers on a 2 hour flight. Refreshment menu is pretty awful and expensive."
Cons: "I would have liked to know about the virgin entertainment app ahead of time. By the time the captain announced the option to use the app it was too late to download."
Pros: "Virgin service has always been great in my experience"
Pros: "Short distance, so don't care"
Cons: "Little bit of delay"
Pros: "Very courteous steward."
Cons: "Small food servings"
Cons: "In flight entertainment. Need more documentaries"
Cons: "Travelled business class for a change expecting a meal. But there was not meal only nuts cheese and crackers. The red wine was excellent"
Pros: "We had a great experience from beginning to end. Our check-in was easy. We were prepared to pay for our bags but per surprised and please that our bags were checked through to our final destination. It was our first time flying Virgin but not our last. Great Job!!"
Cons: "We arrived at the gate early and they made us move to another area. There was no reason for this since our flight was the next flight. The staff at the gate Sydney were not nice, friendly or respectful. It was disappointing since our check-in was remarkably great. Maybe they were having a bad day."
Pros: "no amazing crew and no warm and fuzzies"
Cons: "Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like."
Pros: "Smooth boarding and landing. Flight time is great. Not very many disruptions in the overnight flight."
Cons: "The check-in process is overly long. Being a low cost carrier doesn't mean you need to sacrifice efficiency on this part. This could be much smoother with an automated bag drop are for international flights or a check-in at the oversized X-ray machine (since so many people bring skis & surfboards."
Cons: "Could have left on time 2 hours late leaveing NZ"
Pros: "boarding has been delayed however there is poor communication between the staff regarding estimated of delay..."
Pros: "Good seat. Good service."
Pros: "Leg room was sufficient, boarding fast and plane next to new"
Cons: "Luggage limits- but that’s life!"
Pros: "I think free coffee and tea would be a good touch. Back to Quantis I go . all staff good. Jan"
Cons: "Not enough to room in seats for a flight this long"
Pros: "They did try to make up time in the air"
Cons: "Plane was a little late arriving so boarding was delayed which then resulted in longer delays as wind gusts kicked in and could not take off after boarding the plane result missed bus connections"
Pros: "Small plane but comfy leg space; friendly crew."
Cons: "Fight was 30 mins late!"
Cons: "No in-flight entertainment, no even access to an App via your own Ipad"
Pros: "Easy check in, bag drop and courteous staff"
Pros: "Easy boarding"
Cons: "No food or water"
Pros: "Good seats"
Cons: "Very rude male crew My baby started crying only by the end of the journey because her ears were hurting her due to high atmospheric pressure, and the guy came and shouted at her and us to stop crying !!"
Pros: "Great crew/ boarding/flight in general , on time & efficient staff"
Cons: "The seats need to be wider spaced as my husband is 6 foot & spent the flight with his knees against the back of the seat in front... a little more room please"
Pros: "Easy checkin at Auckland.......unusual ! Pleasant young man. Friendly staff in plane ."
Cons: "Was 3 hours late with no reason"
Pros: "The price, the timing of the flights"
Cons: "Cheap thin seats squashed together means you can feel every time the person behind you moves. There were people yelling at each other because they were getting so annoyed by it."
Cons: "Close seating. 45 minute delay to take off. sitting in cramped airplane on runway."
Pros: "None of it"
Cons: "The whole Jetstar team"
Pros: "Italy a okay flight"
Cons: "Don't have WiFi connection"
Pros: "I wasnt hungry"
Cons: "I declined as i wasnt hungry or yhisty"
Pros: "It was all on time. A good flight."
Cons: "Fast efficient travel friendly staff"
Pros: "First time flyer very good"
Pros: "On time departure/arrival"
Pros: "All very straightforward from boarding to landing. Pleasant and helpful crew. As comfortable as could be for a small plane."
Cons: "No entertainment available - although flight was only an hour so not really a big deal"
Cons: "Poor/no communication when flights were delayed, then cancelled, then delayed, then cancelled again! Resulted in waiting at the airport until after 12pm and very little of any sleep."
Pros: "i like the use of kiosks they need to have more machines as the staff have a poor service attitude and give the responses as machines."
Cons: "Booked a ticket with 20kg checked bag; didn't pack as much so took a carry on. The flight was delayed so they decided to weigh carry ons. It came to 10kg plus Laptop bag. They charged me $50 extra. On explaining I have 20kgs included and am happy to go check it in myself. They didn't let me. Not sure why when the flight was delayed by more than 30 min. staff not helpful or considerate. No solution offered to make me happy or to acknowledge that I had already paid for 20kg. I could be talking to a machine and it would've been the same outcome."
Cons: "As I stated previously this company's complete lack of concern for customer service is appalling. I have directed my managers and staff to ensure that this company is no longer engaged to supply transportation to any of my companies"
Pros: "Nothing from special services and checkin"
Cons: "We had 8 flights booked and requested 2 wheel chairs and 1 checked bag for each passenger for each flight. We had no problem with other airlines. We were told by the Jetstar employee on the flight from from Auckland that there was no checked baggsge requested Not likely from our end because we had 8 flights in a 3 week period. We had our bags weighed at special services and was told we were limited to 15 kg for a checked bag. One bag supposedly weighed on that scale 17.6 kg but the same bag showed it weighed 13.9 kg when we checked it in. We were forced to pay $70 per bag for a total of $140. We need a refundnd immediately. Funny, on the return trip to Auckland our tickets showed 1 checked bag per passenger and we'were limited to 20 kg per bag on Jetstar. How can an airline operate this way. Your survey is ridiculous because you ask for ratings on nonapplicable items. ."
Pros: "The price, service, punctuality and the excellent service of all personal involved. Excellent service"
Cons: "A little de organized the boarding process but I have to say caused by passengers behavior, in addition some of the passengers didn't follow the luggage rule and nothing happened. I would like to suggest some information during the fligh. Where were be and what could we be seeing during our flight."
Cons: "Jetstar is cheap and terrible. We were charged $160 dollars to check small, carry-on sized bags we had expected to take on board with us. This is 4 times the price on their website; that price is no longer available once you're at check-in. The service was slow and inefficient. Even after checking in online we still had to wait in line to check in at the counter. This took ages since at least 5 or 6 other people were having issues with Jetstar, like us. The flight itself was cramped (I'm a shorter woman and had almost no leg room) and there were no complimentary drinks or snacks for our 4 hour flight. We opted for Jetstar because it's the cheapest option, but ended up having to pay more than we would have for a much nicer flight with another airline."
Pros: "On time. No fuss. No frills. As per expectations."
Cons: "Lower standards for no-frills airlines. Slow check-in at AKL, make sure you arrive 3 hours before departure time."
Pros: "2 hours late"
Cons: "2 hours late, constant 20 min delays until departure no real updates"
Cons: "Flight was cancelled and Jetstardid not bother to send an email advising flight cancellation."
Cons: "Flight cancelled Had to recheck in. Boarding gate changed 3 times"
Pros: "No issues with boarding"
Pros: "Pilot made correct decision to abort approach."
Cons: "No plan to get passengers from Christchurch to Queenstown except bus or rent car, 7 hour drive in middle of the night. Never ride on Jetstar, take a car it's faster."
Pros: "It was the smallest seat to seat depth I've ever experienced on a plane. No big deal to me, but that was the only thing that could be negative. Great price. I don't check bags, typically."
Pros: "Left & arrived on time -AKL to SYD."
Cons: "Not as low cost as advertised. Hidden costs: pay extra to pick a seat. Any seat. No luggage allowance, must pay extra for 1st checked bag. No complimentary drinks, must pay top price for coffee, water, juice. Airline coffee in paper cup. Credit card or debit only. Toilet use might be free... did not ch check."
Cons: "The flight was cancelled at short notice without explanation"
Pros: "Great electronic boarding procedures, mobile app and website. Friendly, helpful and knowledgeable agents at airports and on-board. Will definitely fly JetStar in the future and highly recommend this airline!"
Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Pros: "Nothing good to say - flight was the 1st of the day and already 1hour late!"
Cons: "Badly managed with chaotic organisation"
Pros: "Great friendly cabin crew Only slightly delayed."
Cons: "Checkin staff gave us back row seats that sit straight up with less legroom without asking if we were OK with that and different than we asked for. Stewardess moved us forward into empty seats after we objected.."
Pros: "The staff were very warm & professional from the beginning at check in to the end of departing our flight. Would recommend again."
Cons: "You can only purchase food with a debit card or Credit card."
Cons: "Inconsistencies in interpretation of cabin baggage Browns cows boarding procedures, lack of organization, time wasting system of issuing boarding pass at the gate after scanning tablet or phone, perhaps that should be done at bag drop"