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We were in business class and I had seat # 1. This was a night flight and after dinner was served, lights were dimmed and I went to sleep. The crew were loud and noisy so I didn’t get much sleep. I expect the crew to enjoy themselves but would Appreciate some decency in staying quiet while the passengers sleep

For a business class ticket the service was very mediocre. We had to ask for coffee after a meal and the service was grudging like we were putting them out. The leg from BOM to LHR was especially bad and the toilets had no water. It was disgusting. Looks like self service is the new model for Business Class. No Thank you. I will look elsewhere

No WiFi in either flight. No leg room, the seat in front of me left dents on my knees and the tray was so low my knees propped it up if I tried to use it.

I enjoyed the comfort of Premium Economy. The Purser on London-Nairobi was a little testy, snappish in his tone. I understand stressed, tired, etc but his tone in addressing passengers I found wanting.

We spent twice as long on the runway waiting to take off as we did in the air.

We never made it onto this flight due to BA's lackluster organisation.

Worst travel experience ever. One flight missed due to a delay, got rebooked, that one got cancelled and 0 customer service whatsoever. No help for finding our luggage or getting a hotel.

3/4 bags delayed and 1/4 damaged at the other end. Flight was freezing

The entertainment selection was ok, but overall not bad! The crew was great.

We were never able to take this flight because our first flight from Austin to Dallas was cancelled.