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Cons: "There was a dilay"

Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"

Cons: "seats were very uncomfortable"

Cons: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."

Pros: "Helpful crew Good food"
Cons: "Our luggage came back damaged and open !"

Cons: "One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight."

Pros: "Crew was fine. The seat wasn’t different than any other seat in economy class. Nothing special and super-comfortable"
Cons: "The seat can be better, I am flying relatively frequently in econom class. It is isn’t getting any better."

Pros: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Cons: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."

Pros: "Cabin staff were cheerful and helpfully"
Cons: "We had 4 luthansa flights in a week I appreciate that we were given a drink one up on BA ! However I am trying not to be picky every snack was chocolate 26 grames per 100g not great for a diabetic !!!! It would be lovely to have a savoury option"

Pros: "Absolutely amazing service"
Cons: "No any healthy snacks like nuts or just dried veggies or biscuits with less sugar."

Pros: "Convenient seats in A-380"
Cons: "Drinks were good, but food was bad"

Pros: "Another exit seat and got upgraded to economy premium. Possibly one of the best flights I’ve ever taken."
Cons: "It was great"

Pros: "They were smiling and very welcoming"

Pros: "Free drinks"
Cons: "Plane land on time"

Cons: "On tome flight"

Pros: "Plane was awesome and comfortable"
Cons: "Delayed without updates for hours"

Pros: "Very good customer service on flight. Love the way they treat their customers."
Cons: "Was surprised by the $60 fee to check in a bag. I know i bought this through kayak, but it would have been nice to have told that up front, and even further, if they had let me check 1 bag for free like everyone else."

Cons: "The in-flight snack - choice of two disappointing sandwiches."

Pros: "we left two hours late due to some security mess up. all had to exit, redo security, e.t.c. crew was nice, but info was poor, service to travelers was poor. with 2 hour delay they could have given snacks, drinks. instead the crew mostly disappeared"

Pros: "Reasonably comfortable seat"
Cons: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."

Pros: "Very helpful crew, good food."
Cons: "Flight was one hour late."

Pros: "Nothing at all"
Cons: "They cancelled my ticket because I missed the second leg of the flight. They didn’t even offer me an option and told me to find my own flight home. I had to pay $1100 on another airline to fly home tomorrow. I will NEVER use Lufthansa again"

Pros: "Great amount of legroom, snack given even though < 1hr flight"

Pros: "Captain explained situation in person"
Cons: "Plane was 90 minutes. Airport was overcrowded and dirty. Issues were due to airport and air traffic control"

Pros: "Great crew, comfortable seat, good food, and food entertainment."
Cons: "Delayed 20 minutes out of Denver, and when I arrived at my connecting city in Munich I was immediately told I would not make my connecting flight due to customs lines and to reschedule. I walked 5 minutes to customs, no lines, walked another 5 minutes to my gate, and easily made the connection."

Pros: "snacks and entertainment"

Pros: "Boarding was efficient. Everything else was average."
Cons: "With the exception of one Asian cabin crew, others were cold. Food has worsened on Lufthansa. Portion and quality are not as good as 1 year ago. I find the seat average in comfort for premium economy. If only the seat would move forward, I keep sliding off it. Cathay Pacific has a much better seat."

Pros: "Service leg room and service with a smile"
Cons: "N/a"

Pros: "Transfer route through Frankfurt Airport was tight but not as tight as outbound. Lovely crew."
Cons: "Bus to plane at departure, no room in overhead lockers as space taken up with small bags"

Pros: "All"
Cons: "Nothing"

Pros: "Everything."
Cons: "The rolls that came with the food. Too hard - not fresh enough. No big deal, just saying...."

Pros: "on time no hassle"
Cons: "nothing in particular"

Cons: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"

Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"

Cons: "Passport control and security for connecting fights made the connection hell, also walking 10 miles to the gate"

Pros: "see above"
Cons: "see above"

Pros: "Attendants very nice. Movie selection...OK....not great ON TIME!...except"
Cons: "Food mediocre in economy class Seat back in front of me was stuck in non upright position by 1.5 inches which made me feel uncomfortable...too cramped. Pilot landed us early & then we sat on tarmac for 30 mins + because gate wasn't ready!"

Pros: "The food was pretty decent."
Cons: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."

Pros: "Crew"
Cons: "Late noisy too many children slow boarding"

Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Pros: "Crew was alright"
Cons: "Frankfurt Airport unfriendly and depressed as usual."

Pros: "Flight was good. Boarding was delayed, but the time was made up during flight. Comfortable seats."
Cons: "It is always about baggage. Bags with priority tags should atleast be sent on a "priority". With LH this never is the case. Priority tagged bags are sometimes the last ones to come on the belt."

Pros: "friendly service"
Cons: "no head support"

Cons: "Quite satisfiedoverall"

Pros: "Nothing"
Cons: "I was never notified that there was no 1:45pm flight. Had I not gotten to the airport early I would not have made the flight to Chicago.at 12:25pm. I was originally scheduled to to to Munich but the flight was to Frankfurt. The plane arrived early so I had to make different plans for someone to pick me up Very disappointed in lack of communication"

Pros: "Not much at all"
Cons: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"

Pros: "A couple of flight atrendants were civil"
Cons: "Gate was changed three times immediately prior to departure. Plane was BERY small. Food was awful."

Cons: "Was delayed which caused us to miss our connecting flight"

Pros: "Great service, comfy plane, smooth ride."