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Pros: After travelling 24 hours straight the seats were super comfortable and staff super friendly xxx

Cons: Food

Pros: Crew was friendly and helpful

Cons: Food wasn’t the best... no water bottles provided... chronically thirsty on that flight.

Pros: The booking process was incompetent One could not stand next to ones seat in bus. class. The toilets were poorly designed. Food was poor

Cons: Better comfort and services

Pros: Good seating space, good service

Pros: the headrests in the AUH-MAD leg

Cons: the touchscreen inflight system didn’t work very well in the MNL-AUH leg of the trip

Pros: Nothing

Cons: Next time give money back to people for cancelling or changing flights. Never flying with Kayak again

Pros: Crew was awesome

Cons: Food quality need to improved

Cons: Toilets needs air freshener as so many passengers use them.

Cons: Better vegetarian food

Pros: Empty plane.

Cons: Service very reactive, particularly with so few passengers.

Cons: The staff doesn't make double check before check in our bags that's why we went without our bags very poor service and not helping supervisor

Pros: I would like to see you distribute toothbrush kits in economy class, even if you do not consider 7-8 hour legs as long haul flights

Cons: there were no toothbrush kits given out in economy class

Cons: The seats are a little tight and I paid for a bit of a larger seat. Next time I will upgrade for more room.

Pros: Everything

Cons: Nothing

Pros: Good entertainment, tasty food, easy boarding and disembarking

Cons: nil

Pros: Crew were nice and entertainment was ok.

Cons: Flight was 1hr 40 minutes late and had to catch a bus to the end of the airport to even board. As well as shared terminal gates...

Pros: Crew was nice and friendly. Economy class seats are never super comfy, however, they were just fine.

Pros: The crew and the flight was good. The comfort of the seats were not, especially for a 14.5 hr flight

Cons: Just a little more space between the seats! You have to lean to the side, on the passenger seating next to you to try to pick something up or gather your belongings.

Pros: Seat was very comfortable and lots of leg room. Food was good.

Cons: Food should be much better than this. Otherwise everything is ok.

Pros: Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines

Pros: On time & clean

Cons: Can’t really say

Pros: Crew were good but looks like they forgot to serve snacks for few of us at the back, otherwise service was good.

Cons: Put more attention to customers.

Pros: Boarding and flight time

Cons: Lounges were dirty

Pros: Neat in flight entertainment app that lets you watch, read, listen while you fly, right on your own device. Very nice touch.

Cons: The check in process. No one got there right when the airport opened at 0400 and they took their time getting the check in counters clean and ready for the day, having us all stand in line waiting to be checked in.

Pros: The crew was SO polite, hospitable, professional the helpful. They were so kind when someone (us!) had a screaming four year old we were trying to calm down. They offered her a hot chocolate.... so kind and helped immensely. We were very impressed and will look to fly internationally with Virgin AU.

Cons: Airline food is always a bit rough. This was definitely on the 'better' side, but we were travelling with three small children, (ages 4, 5, and 7) and they didn't like any of the options. Luckily we had snack food for them to get through the flight.

Pros: crew was decent

Cons: everything

Pros: Great seat and staff.

Cons: It was great!

Pros: Overall satisfied..

Pros: Crew was friendly and online entertainment system had a lot to offer. Online check-in does save time, it's a shorter queue & you just have to drop off your luggage.

Cons: Eithad charges for seat selection now! Not seats with extra legroom or any other perks. But any seat in Economy if you select it 24 hours before departure, anywhere from $25 to $45. Seat selection is free if flight departure is less than 24 hours away but available seats are all random.

Cons: From chennai to Abu dhabi was very uncomfortable Abu Dhabi to London was very comfortable

Cons: Average for business class. Didn't get value

Pros: Quiet

Cons: Bathroom s were dirty

Pros: It is good airline

Cons: The flight was very late, the airline did nothing for the time we were waiting

Pros: Everything- leg space, crew were great, relaxed atmosphere, great entertainment systems

Cons: Nothing

Pros: Crews were excellent. Luggage came out very fast. Flight was very comfortable.

Pros: Every things was great .

Cons:

Pros: Very attentive and efficient

Cons: - The plane was set to a freezing temperature all the time made it really uncomfortable flight for most of the passengers. - Etihad mostly runs short of veggie food and passengers are asked to go for non veg option. Not cool.

Pros: in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping

Cons: in the MNL-AUH leg, the touchscreen entertainment system didn’t always work

Pros: Super easy check in. Good air hosting staff.

Cons: Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers.

Cons: aren't all the passengers on the flight same? how come economy passengers denied Biryani, while premium and Business class gets it?

Pros: Crew . Food . Service was great .

Cons: Every things was good .

Pros: Everything.

Pros: Food and leg room

Pros: The crew was amazing

Cons: it would be better if the flight departure on the scheduled time

Pros: It's ok for business class. Crew and boarding is Pro smooth.

Cons: Entertainment options are limited. Food could be better considering its business class.

Pros: Nothing

Cons: Next time give money back to people for cancelling or changing flights. Never flying with Kayak again

Pros: One of the air steward was super friendly and nice. Few others were a little curt sans smiles.

Cons: Good leg room but seats are hard as rock.

Pros: Seats were comfortable and staff were helpful when approached.

Cons: Crew should have been proactive in determining passengers' needs, etc. Film choices were poor-- lots of violence, few family-orientated options.

Cons: The vegetarian meal selected came in as vegan meal. This happened for both onward and return journey. The regular meal provided to passengers were better than the vegetarian meal selected

Pros: 787 no one cannot love it

Cons: Maybe bigger seats with better privacy

Cons: Checking was slow at IAD and flight got delayed in Abu Dhabi and there was not good communication on delay.

Pros: it would be a lie to say i liked anything

Cons: everything by alot

Pros: Overall satisfied.

Cons: Paid for extra leg room seats and didnt get them

Pros: Nothing

Cons: Respect human and fix the air conditioning

Pros: in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping

Cons: in the MNL-AUH leg, the touchscreen entertainment system didn’t always work

Pros: is nice flay

Cons: they are ok

Pros: The service was good

Cons: At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge.

Pros: Good trip

Pros: Overall satisfied.

Pros: Efficient airline, friendly staff.

Cons: Can't blame the airline but getting through terminals is time consuming in Abu Dhabi. Seats are small and hard but I felt excellent value for money.

Pros: Overall satisfied..

Pros: the staff was very helpful

Cons: the touchscreen didn’t always work

Pros: Boarding was easy

Cons: Expensive flight

Pros: Good seating space, good service

Cons: You expect more from business class

Pros: Screen.

Cons: Attentiveness of crew member . Movie selection could be better

Pros: Only cleanilyness inside the plane

Cons: Customer service at the checkin at the airport and also the service by the flight attendant inside the plane

Pros: 787 no one cannot love it

Cons: Maybe bigger seats with better privacy

Pros: One of the air steward was super friendly and nice. Few others were a little curt sans smiles.

Cons: Good leg room but seats are hard as rock.

Pros: Boarding was easy

Cons: Expensive flight

Cons: Paid for extra leg room seats and didnt get them

Pros: The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight.

Pros: Time

Cons: There should be more space between the seat because not all passengers can fit . And every passenger should have a chance to lower there seat without disturbing the passenger behind them .

Pros: Nothing

Cons: Next time give money back to people for cancelling or changing flights. Never flying with Kayak again

Pros: Reasonable comfortable

Cons: Wider seating would be great