Daily cleaning, installation of cabin HEPA filters on flights from Napier to Germany
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Scores according to KAYAK customer reviews
Pros: "Turboprop, smaller plane, boarding stairs - always fun."
Pros: "Comfortable seats."
Cons: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Pros: "I really enjoyed the food as always and overall, I felt very comfortable"
Cons: "I enjoyed my experience overall."
Pros: "I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely."
Cons: "Only the take off from the flight. It made me dizzy and nautious."
Pros: "Can’t remember"
Cons: "Food selection specially for vegetarian"
Pros: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Cons: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Pros: "Friendly crew"
Cons: "Crumbs still on my seat when I boarded"
Cons: "They need to bring around water more often. And actually offer it to people in the window seat."
Cons: "Basic flight with no frills"
Cons: "Seats, food, entertainment"
Pros: "The seat was spacious and the crew was very nice!"
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Cons: "Air NZ serves the special meals first but never offers passengers a drink. By the time the meal and drinks trolleys come round for the rest of passengers, most people have eaten their special meal."
Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"
Cons: "We were not told that we had to buy meals and drinks ahead of time?! We had no food for an 8 hour flight and couldn't even buy a soft drink?! We were on an outdated plane leased plane from EVA Air and there were maybe 10 movies to choose from? Also, my reading light was broken. Not the level of care that I've come to know from Air NZ and really disappointed."
Pros: "Agents went above and beyond to help. Wish I had names because I was REAL impressed at how much they helped to get our bags checked. My son had purchased my ticket and not bought luggage voucher. They helped me get online and buy voucher. Would recommend airline to anyone traveling in that part of world."
Cons: "It was a very positive experience. No complaints. I will definately fly Air New Zealand when that is an option."
Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"
Cons: "it was very cold"
Pros: "Crew solid n friendly enough"
Cons: "Seats too tight n cramped"
Pros: "After the schedule for my Houston flight was delayed by 3 1/2 hours, customer service was able to put me on a flight thru LAX which got me back to my original ORD arrival time and avoided an overnight stay before continuing on home. The meal vouchers offered were an unexpected bonus. Thanks."
Cons: "Foot space in front of seat was limited."
Pros: "Free drinks and snacks"
Cons: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."
Pros: "Inflight magazine was just the right length for the flight time"
Cons: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"
Pros: "Very smooth, uneventful flight, perfect, in other words"
Pros: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Cons: "I am vegetarian so should request veg option meals"
Pros: "Suggest boarding with electronic board !"
Cons: "More leg space should be given to who have height to6”1’ or so."
Pros: "This flight was great. The team were friendly and the plane was also well air conditioned."
Pros: "The premium econ seat and services."
Pros: "Friendly team on board"
Pros: "We fly a lot and have flown American, European, Asian airlines but this has to be the best experienxe ever. First, their checkin is all automated, even baggage. That makes the lines really short. Their staff standing by to help at every moment. When we used another airline in Australia Jetstar, we waited in line for one hour and then were scolded for being late! We even had to pay for our water and the staff took turn scolding us over our overhead bin stuff. Boarding of NZ airline was so comfortable, without pushing or crowds. Staff always welcoming you with a smile. Seats are wide and we were given free drinks, free headohones, and wait for it.... free dinner! And all served so politey and in the most gracious manner as if we were their guests. We were so taken back by their service and this was the aecond time we have flown with them in 10 days. My young daughter thought may be their staff gets paid more so they seem to be so much more happy. I also think that there is something when you dehumanize your customers by charging them for water and being uncaring to their needs. The staff also starts to treat the customers as cattle. Besides Southwest Airlines, I havent come across one another airline where the staff treat their custmoers with reapect while charging them for water. So airlines, take note. I would pay $50 per ticket extra just to be in NZ airline."
Pros: "$220 to take an extra bag. This is stupid. Why no disclosure about bag fees"
Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."
Cons: "Paid for business class so I could Relax and sleep on the 10+ hour flight. Unfortunately, I was in seat 1G which was adjacent to the galley and storage compartments for the flight crew. Literally, every 15 minutes, someone in the flight crew was bumping my seat/bed - and waking me up. Never once got an apology. So pissed off I paid extra for business class when I would've gotten more sleep in a middle seat in coach."
Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Pros: "Crew, cleanliness, movies"
Cons: "Meals were so-so."
Pros: "Everyone on the plane acted like they were doing you a favor by flying with them more than likely we won't use them again ... kinda of like Frontier airline"
Pros: "The inflight seatback entertainment."
Cons: "Tiny seats and no snacks or drinks in flight."
Pros: "Not a problem, anywhere. For a long day, that is appreciated."
Pros: "Crew and plane are awesome"
Cons: "The flight itinerary as delayed"
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Pros: "Comfortable, clean, helpful crew, charging for devices, good meal, very pleasant experience altogether would definitely fly Air NZ again."
Cons: "Can't check in online with a VA per locator. You need an ANZ ONE. You have to call VA and forcefully ask for it. VA totally unhelpful. And when you get the ANZ number, they charge you to book a seat. Any seat."
Cons: "I got upgraded to business :)"
Pros: "Free drinks!"
Pros: "Plenty of entertainment options--movies and TV shows."
Airlines flying from Napier to Germany have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Napier to Germany
Masks required on board, masks provided on flights from Napier to Germany
Social distancing seating
Middle seats unavailable to book on flights from Napier to Germany
Testing for antibodies, testing for symptoms for flights from Napier to Germany
Waiving of change fees. Search flexible flights from Napier to Germany