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Pros: I liked the snacks serviced

Pros: The crew was nice

Cons: Flights are never ontime

Cons: Terrible customer service. This is not a good airline.

Cons: OK for the price

Pros: All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service.

Cons: maintenance work not manage well

Pros: easy securityand boarding at kl

Cons: food bland

Pros: Very little.

Cons: Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats.

Pros: Smooth flight, great entertainment

Pros: Crew is ok. Seat was comfortable.

Cons: Vegetarian food was terrible and of no quality. The inflight tamil and Hindi movies could have been better and newer.

Pros: Crew, food and beverage

Cons: Wifi

Pros: The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget

Cons: No airline has ever treated me this poorly. I hope this never happens ever again to anyone

Pros: Helpful staff

Cons: Bigger and more comfortable seats

Pros: Very enjoyable and comfortable flight

Pros: Yes

Cons: Good

Pros: The Flight was awesome in all aspects, And the Seats were exceptionally comfortable

Pros: The crew were good

Cons: Food is not good

Pros: The boarding was fast and efficiently carried out, considering there were hundreds of passengers

Cons: The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone.

Cons: Everything was great It’ was a long flight and the seats are not comfortable I wish the first class tickets were more reasonably priced for a normal person that wants to be more comfortable in a long flight. But everything else was perfect!! Thank you.

Pros: crew was attentive and seating was comfortable

Cons: they could have changed snacks..I had the same pizza when travelled four years back.

Pros: Crew was amazing and meals were perfect.

Cons: WC size (too small) and location ( way too close to flight staff and food section)

Pros: Much better than average meals

Cons: more cell phone charging stations at the airport

Pros: Flight was on time, touch down smooth

Cons: The screen for my seat was not working correctly so could not do anything except wait for flight to finish

Pros: Excellent

Cons: flight always late as usual

Cons: flight delayed as usual

Pros: Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together.

Pros: Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment.

Pros: Great luggage allowance and best prices.

Cons: Not Applicable

Cons: More softer seats More entertainment with closed caption

Pros: Food was super tasty and we were well looked after with refreshments

Cons: Lost one of our bags on the connecting flight. One of our bags were left at Sydney Airport and didn't get to us until 4 days later. Lucky we had travel insurance.

Cons: Crew asking borderline rude questions, e.g., didn’t you hear...

Cons: Very cramped. Worst leg of the journey

Pros: Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment.

Pros: Dim sum between Hong Kong & Singapore.

Cons: My moslem meal selection wasn’t provided onboard

Pros: The crew was excellent and the seats are v comfortable

Cons: I cant really think of anything

Cons: flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this

Pros: We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!

Cons: Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this.

Pros: entertainment was good

Cons: the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice

Pros: Always like flying Swiss business class. Great service, good food and a great lie flat bed

Cons: Nothing

Pros: Seats were very comfortable

Cons: The boarding was a bit unorganized

Pros: Amazing crew/ food/seats very comfortable! Very relaxing ride !

Cons: It was perfect !

Cons: Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore

Cons: Long lines for security in Auckland, so I barely made the flight to Chicago. There were delays in Chicago due to the weather.

Pros: Bulk head seats were great.

Cons: It would have been nice if it had not been almost 2 hours late!

Pros: Crew very friendly, nice airplane, clean

Cons: more room in economu

Pros: A whole season of New Girl!

Cons: Was very crammed.

Pros: I liked the foods serviced and kind crews. The flight departed on time. The atmosphere of cabin was quiet.

Cons: The services of the flight information and the slot of earphone was not working.

Cons: More leg room and better cushioned seats

Pros: Nothing

Cons: Customer service

Pros: Having to take a shuttle to the plane is ridiculous.

Cons: Crew was not that friendly. Seats were fair.

Pros: Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew.

Cons: Cancel last minute and no compensation given, how rude it is.

Pros: Very little.

Cons: Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats.

Pros: Not much

Cons: Left late with no explanation

Cons: Seats too small. We were unable to choose seats ourselves; it got spit to of a computer. Flight was delayed about 50 minutes. Food had a lot of pasta, for some reason, we were not able to choose food. Would have chosen vegetarian.

Pros: All ran on time. Crew okay

Cons: Seat uncomfortable. Food awful. For such a long trip-impossible to be comfortable in economy.

Cons: The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass.

Pros: The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent.

Cons: There was no movie but that is Ok. I just read

Pros: The flight entertainment system was fantastic.

Cons: The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out

Pros: Check-in was easy and smooth.

Cons: Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport .

Pros: Good crew

Cons: Service could have been better

Cons: We did order food vegetarian Jain but they didn’t provide that.

Cons: The crew except one were professional, food was afool, no one at the desk in China spoke Englight. No hotel was provided after flight transit hours had increased to 10. Never travel theough Vhina Eastern

Pros: amazing crew and nice boarding

Pros: Straightforward, get-what-you-pay-for experience. Fairly standard seats, personal entertainment options on the trans-pacific flight, but not within asia. Food served on all flights. Check-in at the airport was also straightforward.

Cons: Would not recommend connecting in Nanjing, as the airport handles international transfers a bit oddly. Expect to wait in a group in a handful of different lines, while being herded quite closely by a customs agent from point to point, passports collected when you get off the plane.

Pros: crews are good

Cons: entertainment

Pros: The food was very good, the seat was comfortable, the entertainment was great.

Cons: Water could have been offered more frequently. I got a bit dehydrated.

Pros: crew was attentive and seating was comfortable

Cons: they could have changed snacks..I had the same pizza when travelled four years back.

Pros: Crew were excellent

Cons: The TV was small and poor resolution and brightness. Also no USB power at my seat.

Pros: Entertainment was awesome. Lots of new movies

Cons: Flight was 1 hr delay and we missed our connection flight. That was the most frustrating from the trip. Crew and aircraft was okay nothing special like I expected.

Cons: Need to improve wheel chair service at Doha.

Pros: The crews are awesome

Pros: Everything was good. Seat is roomy and able to stretch leg.

Cons: toilet is smaller

Pros: Yes

Cons: No