Crew is phenomenal. Helpful with anything you may need. Lots of entertainment options. Food was good. On time, no complaints.
I would not have changed anything… It was a perfect fight
Pros: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Cons: "Better service from the crews."
Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Pros: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Cons: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Cons: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Pros: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Pros: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
So here's the rub - my flight was booked through Chatdeal even though I bought it under the Kayak umbrella. All the return flights were theoretically through Air New Zealand, however except for the initial leg from New Zealand, they were all partnered flights. So when I arrived at the airport in New Zealand they could only issue me my ticket to Fiji. Once in Fiji I had to do some serious leg work and finagling to get my ticket to Los Angeles through Fiji Air. This included a monitored covid RAT that I wasn't aware I needed to do. So I gave the score I did because of the complexity and annoyance created in the process of getting a boarding pass for my Nadi-LA flight.
Pros: "Crew was okay. Nothing special but not bad."
Cons: "The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing."
Pros: "The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly."
Pros: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Cons: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Pros: "Their English, unlike US English, is a little hard to understand."
Cons: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Pros: "Crew was really nice however slightly absent during the flight."
Cons: "Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room."
Pros: "This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep."
Cons: "I was charged with an excessive checked baggage of $170 NZ dollars for 1 bag that weighed over 7 kg that Air New Zealand said had to be checked and would not allow as carry on baggage. I challenged the high baggage fee with other Air New Zealand staff, to no avail. I was told that the checked baggage cost for 1 bag had recently gone up from $120 NZD to $170 NZD."
The flight was delayed in Jhb and I could have had some help in Dubai trying to get to my connecting flight to London
Pros: "The crew was really good, even the food was nice"
Cons: "I think the economy class seating could be better & even the ticket prices could be reduced a bit"
Pros: "No complaints. Right from the airport staff to the crew in the plane all of them were amazing"
Cons: "Keep doing what you are doing."
Pros: "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
Pros: "The food was nice."
Cons: "Emirates should consider stop selling the seat that is just located next to the laboratory. It’s simoly too close to the facility and I could not get good rest at all not to mention about the strange smell."
Pros: "Seat was fixed for such a long flight it is hazardous to the spine ."
Cons: "Allow the seat to slightly recline like any other airline"
Pros: "As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel."
Cons: "The lunch was not very hot."
Pros: "I like the dealing of staff members"
Cons: "Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems"
Pros: "Nothing comfort level very low. Very poor service. Looks like how to make more money by robbing customers"
Cons: "Bought the ticket from internet after paying found baggage allowance only 20kg tried to contact airline additional 10 kg luggage price was more than the price of ticket. Seating was awfully I am 6'3" did not fit in middle seat requested several times for isle seat my legs were sticking out each time I have to get up to let pass the passengers and staff safety hazard. Have to pay additional 70 pounds sterling for under 3kg."
Pros: "Emirates flights are awesome and have a good stuff. Very well organized staff and good food served"
Cons: "Nothing bad."
QSuites in Business Class are wonderful for long trips, providing privacy and comfort you have to experience to believe.
Pros: "I really loved the food and the attendants were super friendly and helpful"
Pros: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Cons: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."
Pros: "smoothing take off and landing"
Cons: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Cons: "Delays twice which cost me lots of stress and taxi $"
Cons: "Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience."
Pros: "Q-suites are fantastic."
Cons: "Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back"
Pros: "Comfort in long foight was amazing. Never felt tired. Upgraded movie collection. Food was great."
Cons: "Carry on baggage allowance is way too low. Only 7kgs including laptop bag is too low for international travel. TV screens were a bit old enough and had to click multiple times."
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent
The crew on both flights were courteous and professional. The flights were smooth and on time. Great experience overall. There could have been at least a drink on the flight's JFK - JAX leg.
Pros: "Always helpful cabin staff and very efficient"
Cons: "Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )"
Pros: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
Cons: "Everything was great"
Cons: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."
Pros: "such a big difference in size of aircraft, very comfortable and great crew."
Pros: "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Cons: "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."
Pros: "The crew was very good and there was enough leg room."
Cons: "The dinner option was underwhelming."
Pros: "crew was nice"
Cons: "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."
Cons: "I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this."