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Pros: The crew was SO polite, hospitable, professional the helpful. They were so kind when someone (us!) had a screaming four year old we were trying to calm down. They offered her a hot chocolate.... so kind and helped immensely. We were very impressed and will look to fly internationally with Virgin AU.

Cons: Airline food is always a bit rough. This was definitely on the 'better' side, but we were travelling with three small children, (ages 4, 5, and 7) and they didn't like any of the options. Luckily we had snack food for them to get through the flight.

Pros: Good crew, clean.

Cons: Food both free and purchased. Seat most uncomfortable after and hour and a half.

Pros: Business class manager really looked after my food allergy requirement.

Cons: New crew member - belatedly realised I was in business.

Pros: All goid

Cons: Na

Pros: Crew was very nice and helpful.

Cons: Delayed

Pros: Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich

Cons: Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard.

Cons: There was a half hour delay which no one could explain. Made transfer in Zurich really difficult.

Pros: The crew was easily the WORST I have dealt with. Both on the flight to Abu Dhabi and to NYC. They were rude, unhelpful and extremely arrogant. A co passenger was chatting with one of them and she happened to mention that working with people was the worst ever. She’s been with Etihad for 5 years!!!

Cons: Your crew all need customer service and etiquette training. ASAP!

Cons: Food choice for vegetarian meal was horrible.

Pros: Nothing

Cons: Next time give money back to people for cancelling or changing flights. Never flying with Kayak again

Cons: sea food

Pros: Awesome crew, full flat seat

Cons: Western menu

Cons: The food could have been more tasty and warm.

Pros: Great customer service

Cons: On time departure

Cons: Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone

Pros: Great service & very comfortable lie flat business class seat for this red eye flight.

Cons: Improve quality of service and cleanliness.

Pros: Crew was great. TV Entertainment system was excellent.

Pros: Journey to Helsinki to Doha was good. Plenty of empty seats.

Cons: Full packed airline Doha to Dhaka as well as flight was delayed a bit.

Pros: Great crew, comfortable flight

Cons: the inflight food needs to be more accommodative

Pros: Onboard wifi

Pros: Easy transit. Plesant crew.

Cons: Not much to add for an economy flight!

Pros: Double seat on economy class upper deck

Cons: Flight was late and because of that we missed adelaide flight

Pros: I have found Sri Lankan staff to be most friendly and accommodative.

Pros: Good

Pros: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.

Cons: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.

Pros: More leg room

Cons: Leg room and bigger seats

Pros: Flight was on time both ways.

Cons: had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time

Cons: I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not

Pros: The crew was excellent

Cons: N/A

Cons: I can’t think of anything

Pros: Check-in and boarding were convenient, overall in-flight experience was good and satisfying.

Cons: Provide beverage/water more frequently during flight to keep passengers hydrated.

Pros: Great airline best in class.

Pros: The crew was pretty great, and Were very attentive, and gave out lots of beverages to keep us hydrated.

Cons: It wasn’t the easiest flight, because there were a lot of crying children, and we waited on the tarmac for two hours due to electrical problems. The plane seemed somewhat old and kind of falling apart. Not very reassuring. .

Pros: The cost was very good

Cons: Transfer in Nanjing to Bangkok. Delayed was not good but worse was that we arrived so early we couldn't check in for an hour and couldn't go to business class lounge. Also no transfer hallway. Had to clear immigration just to get on next flight.

Cons: No wheel chair service in Shanghai. Bus service to and from the airline is terrible and untimely

Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants

Pros: Crew is great in every way.

Cons: Seats are way too small.

Pros: Easy checkin

Cons: Flight was late in leaving. Sat in seat for 45 minutes without moving.

Pros: Landed 30mins early

Cons: Better management of people boarding from the front

Pros: Crew great seat not so much and entertainment center buggered up

Pros: The crew were OK. I had no personal interactions. I found the seating uncomfortable and not what I had requested for medical issues.

Cons: The experience of economy x seemed the same as economy. My seat request did not happen.

Cons: Food could be better

Pros: The food

Cons: If there was Headphones on flights

Cons: Delayed

Pros: Crew was attentive, video selection was very good

Cons: Seat cushion was very hard for 7 hour fight. Bring a pillow!

Pros: The Crew was Awesome

Pros: The seats reclined farther than any I’ve ever experienced (aside from Business or First Class). Attractive, friendly, and patient flight attendants. Very clean planes.

Cons: A better movie and music selection.

Pros: Sitting in the emergency row.

Cons: More veg. meal options. Please make sure to offer a complete balanced meal, not just a serving of veggies.

Pros: Very enjoyable and comfortable flight

Pros: Crew excellent,food excellent,was very surprised after reading some bad reviews on the net.

Cons: Having pyjama to wear will have equalised Qatar business class.

Pros: La atención es excelente y la comida a bordo muy buena. El abordaje y entrega de maletas sin problema.

Pros: The crew

Cons: sea food

Cons: Sehar for Ramadhan may be improved as we have no other option and neither time to do it outside plane

Pros: Crew helpful. Food good.

Cons: Better range of movies please

Pros: Crew was great, very responsive and hospitable!

Cons: more lunch choices, especially choices without dairy products.

Pros: Reasonable space in economy class seats

Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.

Pros: Pleasant flight

Cons: We were delayed & missed our connection

Pros: Food was phenomenal. Unbelievably good.

Cons: Paid EXTRA for "Twin Seats". The bar in between seats didnt move. VERY uncomfortable for a 14 hour flight. People on that plane were like ANIMALS. Standing on the toilet seats, water all over the floor of the bathroom, out of toilet paper at 7 hours in. Disgusting. Never again.

Pros: Easy to check in, outstanding crew!

Cons: Old, old, old plane! :(

Pros: v cooperative crew & helpful

Cons: More help for missing the flight.

Cons: I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates

Pros: The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you.

Pros: I liked everything. Plane ride was nice and I felt welcomed. Had a good experience.

Pros: Every thing

Cons: Service

Pros: Absolutely Fabulous Crew, very attentive to Passenger Needs.

Cons: The food could have been more tasty and warm.

Pros: Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!

Cons: Food okay could have been better. Entertainment system excellent but television shows section could have been better.

Pros: all long flight is uncomfortable. The crew can help made a big difference. The airline crew seem to be too busy, ignoring when you try to request something. Ignoring you even they saw your coffee smear because desk is too small and slippery. Curtain was close all the time, as if not welcoming people

Cons: Crew can help made a better trip by slowing down thing. Snark area should be open all the time.

Pros: crew

Cons: children entertainment

Pros: The food

Cons: If there was Headphones on flights

Cons: seat comfort

Pros: Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight..

Cons: No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!

Pros: Excellent food an si service

Cons: Avoidance of delay as I missed the connecting flight and had to take a later flight when connecting to cairns

Pros: Left and arrived on time. The plane was nice and clean

Cons: Nothing. It was all good

Pros: friendly efficient crew, good food, and good luggage allowance

Cons: booked an aisle and a window and was reassigned into a window and center seat with another pax beside in the aisle. Notwithstanding there were many vacant seats available on the flight.

Pros: Crew were amazing, food was delicious

Cons: Boarding was delayed with no explanation, we sat once boarded waiting to take off not knowing what the further delay was, ended up arriving and clearing customs an hour behind schedule. This is becoming more common with my flights with Virgin Australia.