Very bad service and food variety will never come back again
Everything was perfect. Staff were informative and professional and flight boarding, flying and de-embarking was smooth. I would certainly travel with Emirates again.
My baby was with me it was really good experience with emirates
Fantastic as ever. Great staff super catering and excellent service.
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
Crew were excellent and the bar service and chat fantastic. Cheese board delicious. Amenity kit good, very disappointing not getting pyjamas on this leg of the flight and needed to reuse from earlier flight.
Hospitality is good. Should improve on buggage handling because l lost a suitcase. Layover in Dubai was too long , 6 hours
They should resume the fast track for business / first class passengers
Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.
All was good. Emirates should restart allowing fast track immigration for business class at Manchester airport. Saves a bit of time
Poor seats. Not helpful crew. The food was awful.overall very very bad experience. Traveled with the family of 5
China Southern was not the problem. I booked my flight through Kayak and also received a booking reference and alert details regarding departure time and gate numbers… however Kayak NEVER actually booked my flight! We were stranded at the airport without a flight for a long awaited holiday!
It was okay. Boarding the staff made you feel rushed like we were late or something
We were diverted to Chengdu, because of bad weather and finally made it to Chong King about 7 hours later
I love flying Chinese airlines in general but China Southern is probably the worst of the lot. The service is poor and food is below par.
Flight canceled, but they didn't notify me. They arranged a nearby hotel and 4 meals for me to stay for 24 hours before I could board.
We bought the business class tickets. The check-in staff and onboard crew were excellent, providing commendable service throughout. However, it was disappointing to find that China Southern Airlines does not have a lounge at SFO. Instead, passengers were provided with a $35 per person food voucher, which fell short of expectations. Furthermore, the quality of the onboard food left much to be desired, marking a significant decline compared to our previous flight experience in 2019, prior to the pandemic.
No good but was short flight. Both of our China Southern flights were on time. No surprises.
The food was perfect. The boarding process is a bit long. Given the late boarding time, I felt very tired by the time I was seated.
Traveling with the Chinese airlines , their service superior to the US Airlines , they are much more friendly and the seats are comfortable , In the past I flew with United , now ,United Airline will become history for me .
Plane was good. But food was bad and air host was so rude. I will never fly with China Eastern again
2 parts to the journey. First leg covered in a newer plane with decent staff + POOR FOOD QUALITY but the second half didn’t leave a positive impression at all as the plane itself was an older built and the crew didn’t serve properly. Language is an issue with China Eastern flights as always, but unmotivated crew just makes it even bad.
good flight. food is only so so. I actually did not eat the snack. it does not look too good on the passenger next to me.
Excellent experience however older aeroplanes used by China Eastern Airlines.
Flight was delayed for more than 3 hours, food was mediocre, seat didn’t recline
Lost Baggage - very frustrated…learned that bag was never put on plane.
Good airline for the price. The Air stewardess are great, nothing is to much trouble. Will use again.
Gatwick London-Shanghai -Bangkok.. Would have liked entertainment screens, but I know these planes are not that new. Cheap flights at the time of booking, Emirates wanted double so you get what you paid for. I would fly again with them, but if Emirates was the same price I would go with them.
It was my birthday while I was on the flight on China eastern airlines. They celebrated my day by giving me a personalized birthday card and also a very delicious pastry. I was surprised and thankful by the China Eastern crew! The whole staff was kind and professional? My second flight into China and the most memorable! Thank you-
Couldn’t fly since they wouldn’t issue a boarding ticket. Something to do with not taking the departing flight since it was cancelled due to weather. No notice or anything about the trip being invalid. The app made it seem like I was all good for it. Never trusting travel agency
It was very good. The flight was delayed and people that were boarded needed to get off again but overall it was very good.
I will NEVER fly into our out of Charlotte NC again!! My arriving flight there was delayed over 25 minutes sitting on the ground waiting for a plan to leave our gate. This caused me to miss my connecting flight to Chattanooga. When I did get on my connecting flight there was yes another ground crew issue resulting in a 30 minute delay in leaving the airport. Not to mention just 3 people checking passports for incoming flights.. That airport is not worthy of being an international airport and show the US in a VERY poor way.
Flying since the 1970's and this flight had the most enjoyable food not the take it of leave it chicken or pasta selection. A380 superb
One checkin and gate attendant was very nice. Another was just making everyone check their bags and slowing down the boarding too. This was an A310 so good over bin space. Seats kind of weird, cushion sticking up in the back pushing forward
The food on my AA flights was horrible, it wasn't filling either. Additionally, my bag was delayed and was damaged when delivered. However, the airline made it impossible for me to file a complaint. Had a stressful travel as multiple flights were delayed, causing unnecessary stress due to fear of missing connecting flights. Awful experience. Experience with British Airways was better than American.
I wouldn’t like to have been told what gate I would connect at ahead of time. It was rather stressful, considering the fact that I only had an hour turnaround time between flights
Luggage did not make it onto my plane. Business seats were economy with empty row seat. Just horrible experience. Why would the company allow for transfers that don’t give employees enough time to transfer luggages??
For an long range economy flight I feel more space and more meal options need to be offered for flights over 5 hours
The check in agents in PHL and gate agents had to have been the rudest women that I have ever encountered; the agent weighing the bags at check in screamed continuously at all of the guests as did the woman at the gate.I have Executive Platinum status with AA and fly a lot with AA but these ladies were the absolute worst I had the displeasure to encounter!
Because of Marseilles' antiquated process of checking passports, we headed for London nearly missed our flight. In fact five people did and had to have their bags removed from the plane as boarding had closed. As I recall the seating gave us a little more leg room than the seating going from London to DFW on American.
Always the same, boarding starts before the plane is ready so we were all standing in the sun and 36 degree heat on the tarmac. Once in London, packed like sardines in busses to the terminal. BA have a way of making you feel like they dont want you as a customer.
We boarded late, sat on the plane for 45 minutes, I was sweating on the plane and there was a child that screamed and kicked my seat almost the entire flight. The parent nor the crew would do anything about it. Food was very good.
The crew member of my cabin was excellent. The flight was delayed due to air traffic in London. I worried about my connection. The flight attendant eased my worry with prompt updates on the current flight status, as well as helping me log on to BA.com to find out the exact gate info for the next flight. Truly appreciated his help.
Meh. Lived the seat. The entertainment unit did not work and had to be reset 3 times. Service was SLOW taking over 90 min to be served. Crew forgot about my meal. Chicken was dry and almost inedible.
Disastrous. Creeping delays and cancelations. A routine 2-1/2 hour flight turned into a 12 hour nightmare and getting dumped at London Southend at 11pm instead of at London City. This required a £150 Uber ride to East London at 1am. We lost an entire day.
There was an older steward, he is top notch. He is very attentive at the passengers. I do not know his name. Thank you to him.
Good was great. Some of the older crew were grumpy and not customer friendly.
Everything about the flight is better,just to work on the food Everything about the food is very poor
All good, professional service, and arrived close to on time.
This was a special trip so we booked first class. It was obviously an old plane as the seats weren't that comfortable or spacious. We were delayed 45mins taking off as the "little engine that starts the big engines doesn't work". The powered divider between myself and the next seat in first class didn't work and my electrically powdered seat didn't work so I had to move seats to try and get some sleep. Food and drink were good, crew were great. But I'll never fly with BA again.
