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Delayed. Not a full flight and whole rows left open with the paid seating. Food was ok. My beef meal only had one cube of beef the rest carrot cubes. Entertainment on personal device but didn’t know about it until the flight was almost done.

We are glad to have used China Airlines for our trip. Continue the good service! Thank you!

The flight was uneventful and the crew was kind and professional. Really appreciate the option to order a vegan meal for the flight!

Sat next to a woman who had her period. Blood was on her seat and on the arm rest between us. I ended up having period blood on my jacket and shoes. Very gross!

Most relaxing long distance flight I have been on. And I have flown on many.

Not great, will likely try to fly another or maybe I should have upgraded my ticket? Needed Air…

Staff very friendly and helpful Everything was clean and most important on time Unfortunately let down by the quality of the food Would be very happy to use them again

Decent flight, staff was very good, especially with the turbulence during the flight due to weather. Comfort was about par with other airlines but since it was a quick flight, was not much of an issue for us.

I’m really impressed with air China…first time -and I will book again without hesitation! :)

The TV screen was so small, but other than that it was a good flight, and the food was good.

Premium economy seats and food we're very nice although the price could be more affordable so we can do it more often.

Not up to their standard . After checking in my bag and having made a tight connection off NZ 29, they tried to bump me off the flight at the gate. In they end I argued myself onto the plane but my bag followed on a later plane. After over 24 hours of flying and despite being an Air NZ Platinum card holder being put in this position was unnaceptable

mechanical issue, so delayed take-off (hence the low boarding rating) and made a number of people miss their connecting flight. Also took a long time to get our checked baggage. I luckily made mine with 5 minutes to spare, but it was nerve-racking.

More comfortable seats. Even after an hour of travel, they are very hard to sit on. Enforce the amount of stuff that travellers can carry on. Some have up to three bags and take over other passengers' overhead locker space.

Crew members are so courteous and easy to talk to. My flight ticket was expensive from Chicago to Rotorua at $2800 usd. Everything else is very nice!

Great first time experience with ANZ. Such a great customer service. The crew was very friendly and welcoming

Great first time experience with Air New Zealand and loved it. The flight crew was extremely friendly and provided great service.

Needed more leg room. Leg rest and entertainment system box took up a lot of space and I'm not tall. Breakfast was good. Poor quality of the entertainment options.

Boarded on time, smooth flight and "gentle" landing in Palmerston North. Ahead of time due to a tailwind

A better selection of entertainment would have been nice. I found nothing that appealed to me as a middle-aged traveler. The flight attendants were gracious, helpful, and attentive. It also would have been nice to have more bathrooms as the flight was full and the plane was big.

They could have seated me in my original seat which was an isle They wedged me in the middle of two extremely large ladies who were friends. I couldn’t move, arm rests couldn’t be put down, their arms were over mine on either side It truly was an unacceptable situation. And on an over night fight extremely uncomfortable

High fees for excess checked baggage and somehow ridiculous rules for carry on bags.

They didn’t sent my luggage I got it 24 hours later

Very good… seems the virgin staff particularly in the lounge and in flight exceeded expectations.

Checked Baggage line up was long but moved quickly, rest of the process, boarding, crew was excellent

I'll never transit from international through Sydney with Virgin until they improve the domestic transfer system. It's ridiculous that you have to take oversize baggage to the transfer desk to get it activated then struggle onto the shuttle bus (carrying a 25kg, 2m long ski bag and carry-on - along with about 6 others in the same situation) then negotiate the terminal and queue to put it onto the oversize receival bag drop.

Flight cancelled from MEL-PER Rebooked next day via Adelaide Had to chase up Economy X seating myself (only got emergency exit row) Qantas seats were available when my flight was originally cancelled, causing inconvenience to boss and costing me a day's pay.

If it wasn’t delayed over 2 hours and then asked people to volunteer to go tomorrow.

Check in staff were unhelpful with information on delayed flight and impact on boarding, luggage weight restrictions. One suitcase was 24.4 kg, the attendant was rude and unhelpful with assisting. Travelling with a family of 5 and young kids makes it more stressful having delays/issues with connecting flights/luggage. Will be travelling qantas.

Booked myself & 2 year old granddaughter on flight. Didn't select seats as had hoped to request when checking in at airport an empty seat next to us if available. Plane was full so not possible. BUT - the seats the system had allocated us were not together!!! I suggested this would be very relaxing for me, but probably not so much for the passenger seated with my lovely & very chatty granddaughter!!! The staff member checking us in worked their magic so we were seated together - but it seems an oversight when the booking is made with the age of child stated that seats would not automatically be allocated together. Cabin crew were fab!

Poor. Flight was delayed by 50 mins. Poor quality aircraft. Aged, few parts broken. Bad plane.

I want a refund. I had to switch flights and buy another airline ticket because this one was delayed.

We had a medical emergency, needing to get to an emergency room upon landing at LAX. I let the back flight attendants know the situation. One, David, contacted the pilot, who made arrangements for EMT's to be there when we got off the plane. They went above and beyond for us. We didn't have to go through customs, as a customs person came to us and checked us right at the exit of the jet way. Another wonderful woman, a United employee at LAX, perhaps a customer service liaison, took care of our luggage situation, as we weren't going to make our connection to Bozeman. When we came back to LAX to see when we could get a flight to Bozeman, the personnel are very accommodating and booked us on the next flight out, and assigned good seats. It was a horrible flight, physically, from Sydney to LAX, , but the professionalism of all involved was excellent! We are very grateful fir the way they all stepped in and helped during a very unpleasant medical situation. Thank you!!

Very good overall. However, your choices of free movies was limited and there was no music Channel???

We booked with Qantas instead of Delta and we instead flew on American Airlines. American is not our favorite to go on. No leg room and the width of seats are a joke. Your are packed like sardines on American flights.

After already paying for excess luggage prior to flight, i was advised AT check in that i had to pay $816 or forfeit my flight! The lady at the counter was SO rude and had already started offboarding me when i said i would pay it after asking her three times for the exact amount! Have lodged a formal complaint yet heard nothing. Will not ever travel via Qantas again

they ran out of fruit for breakfast and so I just had a yogurt instead. other than that the flight was good

I liked the service, the menu, and the comfort of the seats! Even tho we were seated by the bathrooms, the reclining seats and movie selection was very good, my husband and I didn’t mind at all

Our baggage didn’t arrive with us on the plane. Need I say more?

Everything was great from the staff to the seats and food. The plane was timely taking off and landing.. I couldn't have asked for a better experience (especially on such a long flight)

Smooth flight with great staff shame about the hard seats

Great. Seats are a little cramped with only a very small recline. Service was great. Food was fine.

The flights got us to our destination. The seats on the planes were uncomfortable.

The flight ticket were not reimbursed on Jan 22nd from Auckland to Wellington. Very Very dissatisfied.Please reimburse the ticket of my onward travel.

Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.

I was treated poorly in Dunedin by check in crew, then my bag was lost in Auckland. Never again.

It was better than I expected. Thought $5 for a small cup of tea was a bit much!

They added the weight of my back to the carryon luggage and charged me NZ$75 for being over 7 kg.

The flight take-off was delayed which was fine but the staff seemed pretty over their jobs. The seats are very uncomfortable and the food was pretty average. Overall is was okay.

We were seated right at the back of the plane along with young parents and small children. Very noisy and seats super uncomfortable.