Left on time , arrived on time. Staff was awesome!!!!! Great flight!!!!
Great food, wonderful staff made a long flight seem short
Everything was great . Arrived on time was smooth plane was clean. Crew/Staff was friendly and helpful.
Everything from the staff to the comfort of business class was excellent. This is one of my new favorite airlines.
Ticketing said dinner for the almost 14 hour flight and we were delayed an hour. However, onboard we were only served a sluce if pizza bread and a cookie. Not at all dinner and insufficient for a long international flight. Breakfast was good.
We have had an absolutely horrific experience so far getting home from Australia on a $18,000 + flight we booked with you. The flight did not deplane in Dallas because there was no available gate or staircase. We sat in the plane for 3 hours waiting to deplane. As a result we missed our connecting flight to New York. American Airlines put us up in a hotel several miles away. We waited 45 minutes for a shuttle and The shuttle driver was horribly rude and unhelpful. They offered us $70 vouchers for food but actually there was no food left when we arrived minus some chicken nuggets and corn dogs. It was awful. Horrible way to end a vacation. There has to be accountability here.
A bit cramped in economy and the people in front wouldn’t put their seats up during meal service, crew did not help with that and I felt they could have done more about it.
The airline is ok, but it needs to improve it schedules.
Again, Fijian hospitality was genuine, very comfortable, only improvement would be the entertainment. Why Do they only have 5 episodes of TV shows and from like season three...
Fiji Airways was amazing, will definately be lfying them again. The "Fijian hospitality" is not a catch phrase, it is genuine. the only things that could be improved is the entertainment. Not a great choice of movies, and the TV shows only have about 5 or so episodes, and often of a random season.
A better selection of entertainment would have been nice. I found nothing that appealed to me as a middle-aged traveler. The flight attendants were gracious, helpful, and attentive. It also would have been nice to have more bathrooms as the flight was full and the plane was big.
Appreciated the ability to get an earlier flight home after flying in from in from Japan. No problem with boarding or crew service. The limited choice of snacks, compared to previous years. Aircraft seats seem to be getting harder and more uncomfortable all the time. Overall, happy to be home
Both my wife and I thoroughly enjoyed our return home from Tokyo to Auckland and onwards to Palmerston North. We would recommend using the Premier Business class for long-haul travel, any day. Well worth the extra cost. Cabin staff were exceptional, Thank you
The Air New Zealand product is terrible, it's as expensive as a Jetstar ticket with add ons but with surely staff and old aircraft.
Great service. Food could be improved but overall a very good airline
Wonderful trip. Everyone from checking in to the gate to the flight itself was amazing - kind, helpful, and has a beautiful smile.
The seats are feeling very hard to sit on. All the padding is flat, like sitting on a park bench for over an hour
Space between seats on Air New Zealand is generally tight. The crew on this flight was excellent! Very attentive and nice. You get free wine or beer and chips and of course the Air New Zealand candies. 1 hour and 35 min flight approximately.
All good, except entertainment system could have been better. More choices.
I was not even on that flight and did not even book a ticket. Kayak did a phenomenal job
Jane at Sydney International airport check in was amazing. She set up the whole experience to be a positive one.
The flights got us to our destination. The seats on the planes were uncomfortable.
The smells on this plane were disgusting. So many sweaty and unhygienic people i couldn't stand it. I dream of being anywhere else in the world when I am on a JetStar flight they suck.
One of the better flights I’ve had w Jetstar. Smooth boarding, early take off, on time landing, very courteous crew, clean plane.
local frequent travellers know that Jetstar’s flights between MEL and LST are turnaround flights so those in the morning tend to run on time and become delayed increasingly through the day. We observed how the staff at check in and boarding try to assist, guide and facilitate travellers - they were courteous, efficient, amiable while enforcing Jetstar’s baggage requirements. They try to speed up boarding by having passengers board from both front and back. We would take Jetstar again.
The issue was a 4 hour delay to takeoff with very sketchy information provided about the available of the flights delay. Passengers were not informed of gate changes and how long the delay might be. It ended with a late night 2 hour drive to our home which was not ideal for elderly people.
The flight ticket were not reimbursed on Jan 22nd from Auckland to Wellington. Very Very dissatisfied.Please reimburse the ticket of my onward travel.
Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.
Flight was delayed both directions but once in the air was ok. Boarding out of Melbourne is just a mess.
Although a local trip via international flight it was fairly straight forward albeit more checks than desirable for local travel. On arrival Perth collecting luggage the trollies were hidden in one end of the long hall.
