The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.
Emirates A380s are always wonderful to fly on. Their crews, food and service are always excellent. They are typically on time and the only thing I would change (maybe newer or upgraded aircraft have this) is bluetooth so I can pair my noise cancelling headphones without a cable.
Premium economy was worth it-comfort was definitely better than economy class. The seats were more comfortable, blankets and pillows thicker
Sadly I couldn't get the food I requested as it was out. Also, if you don't want to be woken up make sure the crew knows it. My wife was woken on every service.
The staff on board were excellent. Kind, thoughtful, helpful - not just with me but with others around that I observed. Wonderful service.
Ove the A380 planes. Comfortable seats. Served great Indian food and Masala Chai!
Good flight overall. Good options of food on NY-Dubai-Mumbai leg. Not that good reversing back. The flight crew is courteous and professional as always. The seating was much more comfortable going into Mumbai than coming back. Cheers!
I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.
Everything was perfect except boarding . Have to wait @ gate for 45 minutes after announcing boarding ..
The plane and services in Emirates flight from Los Angeles to Dubai were very good . But plane and services in flight from Dubai to Delhi were very poor/uncomfortable. Staff at Dubai and crew in Dubai plane was very very disappointing|shabby. Wheel chair was given only for a very small part of layover at Dubai and we faced great inconvenience. In short , our experience Dubai onwards(fly Dubai) was very bad and uncomfortable.
I was denied boarding at the Brisbane airport and it seems like I won’t get any refunds from the airline
China Southern was not the problem. I booked my flight through Kayak and also received a booking reference and alert details regarding departure time and gate numbers… however Kayak NEVER actually booked my flight! We were stranded at the airport without a flight for a long awaited holiday!
The connection between LA and Atlanta was too much stress
The crew were kind, patient and responsive. The service was excellent, even though we travelled the cheapest economy class. We arrived at our destination 40 min early, which for a 15+ hour flight is a great bonus. The boarding seemed a bit "loose", but got us boarded on time, and the plane was off exactly @ 0:30 hrs.
Not good - chair back could not move back for premium economy. Not worth the price
Crew: Everybody was polite. People just need to get efficient and less reworking things. Entertainment: Could have move movies and games. The “music” section is a joke, only ONE available. Food: The food provided on the flights boarding in china needs a serious reworking. Too much oil, bad for your stomach, tastes too artificial and the eggs were a giant mass of green dough.
Never got the wheelchair service when my parents arrived at LA . My mom was 74 , also my dad was 84 years old, both don’t speak English. I double checked with the front desk at Phoenix airport, making sure that they will be taking care of.
Wuhan - Dubai. Old plane: 1. Only USB charger. No power outlet to plug in.. 2. Super narrow seat layout 3. Toilet cover consistently fell down and hit my back when sitting on it.. :( 4. Entertainment system touch screen not sensitive, and need to press hard or use finger tips to hit. Crew were very nice and accommodating though.
No red vine, no whiskey, no vodka. No that I wanted all of them at once but still...
No good but was short flight. Both of our China Southern flights were on time. No surprises.
It we as a pleasant flight. Good helpful and happy cabin crew. Food was okay, not to write home about. Drinks good. Entertainment okay.. Seat space good , comfort acceptable
Weren’t even given earphones to use the entertainment system
Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.
On time. Friendly and helpful flight attendants. The plane was clean. Having a wine available would have been nice.
Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.
UA is ok. But check in was a very bad experience
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.
My laptop in checked suitcase disappeared. The check in lady asked about it and found this very curious. She made me sign something when I insisted it remains in my checked suitcase. Robbery without violence.
Qatar Airways has consistently set a standard in my mind that very few airlines manage to sustain, and once again, this journey in Economy Class lived up to that expectation. As an avid globetrotter who travels extensively for work, I experience many airlines, service cultures, and levels of hospitality. Yet there is something reassuringly consistent about Qatar Airways. It is not simply the onboard service, but the entire experience: the professionalism, courtesy, warmth, attentiveness, and genuine sense of hospitality. The cabin crew are exceptionally well trained, composed, aligned, and polished in their delivery, yet their interactions rarely feel mechanical. They remain remarkably courteous while retaining a genuine human warmth and an apparent eagerness to assist. On almost every Qatar journey, there are individual crew members who somehow manage to stand out and make the experience even more memorable. What I value most is the consistency. Qatar Airways has established a certain benchmark of expectation for me and, over many journeys, has never underdelivered against it. There is a sense of confidence and ease that comes with boarding a Qatar flight because I know the overall experience will be thoughtfully delivered. For someone who spends a considerable amount of time travelling, that peace of mind matters enormously. Qatar Airways remains one of the airlines I genuinely enjoy flying, not because of any single aspect of the service, but because of the complete package and the remarkable consistency with which it is delivered. The only disappointment on this occasion was that my luggage did not arrive with me at my final destination in Kolkata (CCU), following my journey from Seattle (SEA) via Doha (DOH). Unfortunately, the baggage was delayed in Doha. A baggage exception report is already on file with the local airport team in CCU. Given the confidence Qatar Airways has built with me over the years, I remain optimistic that they will once again live up to that expectation, work their magic, and reunite me with my luggage within the next 24 hours. Looking forward to a swift resolution and, notwithstanding this final hiccup, another thoroughly enjoyable Qatar Airways journey.
Really good food and service. Qatar Airways is again and again provided an exceptional experience.
Excellent service. The personal adaptation of menus and the individual timing of service of them is fantastic.
Food was absolutely pathetic. I wasted so much food which I thought was inedible. I also loathe the inflight entertainment system which has very little content
It was pretty good overall. I just wish the crew didn't have to interrupt you every five seconds to ask you if you wanted anything, I mean that's what the help button is for. When someone is tired and sleepy and still getting their bearings, turning on DND button is maybe not the first thing on their mind.
Staff was helpful. Flight was on time. Overall excellent experience. Thank you will fly again.
At the Doha airport there were at least two security checks where all items have to be separately scanned ( this is after completing a full security screen from Cochin). The walk between terminals at Doha airport is tedious due to lack of in-airport transportation and staff to provide friendly directions. On flight, there was a good selection of entertainment movies. Interesting real time flight maps and camera feeds. Food, snacks and drinks could have been served more frequently. A few more items than the standard 3 meal items ( entree, fruit and yogurt) would have been good. A better staffing ratio and bathroom ratio would have made the trip more enjoyable.
The first and longest leg, Washington to Doha, was in a 777 that was very loud. This was an older aircraft. The second leg, Doha to Delhi, was in a much newer aircraft, an A350 and was very substantially quieter. The service was good on both, though as always, the crew leaves you trapped with your meal tray for a really long time. Additionally, the flight crew seemed inordinately afraid of turbulence, keeping the seat belt sign on for long stretches when there was barely noticeable turbulence.
Too many baby crying, customer and staff yelling at each other. Seat is too small and tight. Could not sleep at all for 16 hour flight !
No drinks in business class after one glass of wine. Really poor interpretation of a vegan menu.
Crew is polite, but artificially polite. You can see and feel it. Food could be better.
Broken business class seat which could not convert into a bed and had to switch to a narrower aisle seat to sleep
This was my first time ever flying China Eatern and it will not be my last. I was very satisfied with my whole experience and trip. Thank you very much and until soon.
The flight was delayed. The staff made us wait in the room that is too small and it was crowded and with no seats available for waiting. They did not tell us why the delay occurred.
2 parts to the journey. First leg covered in a newer plane with decent staff + POOR FOOD QUALITY but the second half didn’t leave a positive impression at all as the plane itself was an older built and the crew didn’t serve properly. Language is an issue with China Eastern flights as always, but unmotivated crew just makes it even bad.
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
Reasonable. What they offer during the flight is not great, but the crew is polite and try to compensate it.
For the price we paid, we had a really good flight. The seats and bed (business class) was extremely comfortable. I have no complaints. The crew were very attentive and helpful. They spoke English and there were no misunderstanding although their English wasn’t perfect or fluent. You will never go hungry as there was ample food and drinks but their food for mediocre. The entertainment was limited to older movies and the wifi didn’t allow you to access some Social media. Apart from the above, it was a very pleasant flight. Would highly recommend them.
Couldn’t fly since they wouldn’t issue a boarding ticket. Something to do with not taking the departing flight since it was cancelled due to weather. No notice or anything about the trip being invalid. The app made it seem like I was all good for it. Never trusting travel agency
