Find cheap flights to Berlin

Pros: "Crew did a great job keeping the long 11hour flight manageable!"

Pros: "Amazing service. Incredible comfort."
Cons: "Nothing"

Cons: "Every thing is good"

Pros: "Everything normal as expected on an economy class nothing special."
Cons: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."

Pros: "Entertainment and food is always great with Qatar!"
Cons: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"

Pros: "I liked everything. Plane ride was nice and I felt welcomed. Had a good experience."

Cons: "Delays twice which cost me lots of stress and taxi $"

Pros: "The crew was friendly."
Cons: "The food was horrible."

Pros: "Crew was nice, attentive and very helpful"
Cons: "More leg room"

Cons: "Slow boarding while passengers stand in the queue, late take off"

Pros: "Entertainment and boarding"
Cons: "Food"

Pros: "Seats are great!"
Cons: "The food options were not that good this time."

Pros: "Good Service.Efficient"
Cons: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."

Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"

Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"

Pros: "I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte."

Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"

Pros: "Good service"
Cons: "Food"

Pros: "Everything"
Cons: "Nothing"

Pros: "Nothing much except for Hamad Airport ."
Cons: "Food . Seats. Entertainment - half the time , the touch screen doesn’t work."

Pros: "legroom"
Cons: "being in the middle of three"

Pros: "Last row seats are never optimal but tha flight attendants were above par!!!"
Cons: "Wonderful people! Cannot day enough about the difference that makes."

Pros: "The hospitality of this airliners is unprecedented"
Cons: "Nothing. Although the flight was delayed, we made up the time inflight. And the hospitality as 5 star."

Cons: "Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm"

Pros: "Best business class I have ever been on. Better than most First class."

Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."

Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."

Cons: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."

Pros: "The Crew has been excellent"
Cons: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"

Pros: "On general quite good"
Cons: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."

Pros: "Excellent service. Flight on time."

Pros: "The foods on the plane and the time as they said it happened I mean no delay."
Cons: "The most thing the foods were hot and fresh."

Pros: "Crew was very accommodating."
Cons: "Nothing to report."

Cons: "More veriaty on music would be good"

Pros: "The service and the food were amazing!"

Cons: "The online check in system was down so we all had to line up to check in."

Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."

Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."

Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"

Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"

Pros: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Cons: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."

Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"

Pros: "I had a great experience with overall trip."
Cons: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"

Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."

Pros: "Ground Crew was friendly and did adjust my seating."
Cons: "Food quality was average. More choices needed."

Pros: "Great airline...nice staff, very attentive and polite."

Pros: "Nothing at all"
Cons: "Poor management didn't provide a hotel for layovers more than 12 hrs"

Pros: "Crew was excellent. Good flight"

Cons: "not friendly staff delayed and no help. cost me so much did not get anything"

Pros: "Excelente atención, bebidas y comida durante toco el viaje"
Cons: "Todo bien"

Cons: "Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat."

Pros: "Entertainment"
Cons: "I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!"

Pros: "The food and very professional and friendly service."
Cons: "Nothing."

Pros: "The crew was amazing. They left snacks and drinks out in between service."

Cons: "Need more leg room"

Cons: "Children children children....."

Pros: "Seats super comfy"

Pros: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Cons: "Free Wifi."

Pros: "Crew was very friendly. Seat a pretty comfortable."

Pros: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Cons: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."

Pros: "Cabin crew were efficient"
Cons: "Open check in counters on time as scheduled. They were half hour late at least"

Cons: "service was least friendly at this part of my flight"

Cons: "First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA."

Pros: "Entertainment System (technical apparatus neat); Food tasty"
Cons: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"

Cons: "2 hours delay!"

Pros: "Fast boarding and deplaning."
Cons: "Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic."

Pros: "Delayed...delayed and delayed some more!!!!!"

Pros: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Cons: "nothing"

Pros: "The crew was nice, they served small sandwiches that were tasty, and the entertainment was average with only magazines, but it was a only 1 1/2 flight."
Cons: "The legroom is cramped a bit."

Pros: "The service was exceptional and there was great entertainment available on board."

Pros: "Clear, relatively comfortable plane. Free ski bag."
Cons: "Again, incredibly unhelpful re: my unusual situation. Flight attendants rigid and unkind to the woman next to me with a dog in a case. Almost like automatons. But that's typically Swiss, which I appreciate but they could definitely humanize a bit more!"

Pros: "Abosolutely nothing i paid extra for the good reviews i found online but the service was so poor i am disapoi ted i paid that nuch extra for a terrible experience"
Cons: "Entertainment didnt work for the entire trajectory I requested assistance and was ignored every time I requested a vegan meal and was not provided one Boarding was long and disorganized Bathrooms were so dirty, we had not taken off and the barthrooms smelled terrible"

Pros: "Crew was great. This flight is what I would expect from Swiss."

Pros: "Nice crew, nice plane"
Cons: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"

Pros: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Cons: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."

Pros: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Cons: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."

Pros: "Even a short flight (1 hr 10 minutes) serves a good sandwich for lunch, drinks, and excellent chocolates to top it off."

Cons: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."

Pros: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Cons: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."

Pros: "Food a, entertainment and crew were really good!"
Cons: "Boarding was chaose and seats were tight."

Pros: "staff were very helpful"

Cons: "Delayed"

Pros: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Cons: "Boarding was a little chaotic"

Pros: "Food and service were good"
Cons: "Seats were terrible - way too small, too tight. No room for underseat placement of a backpack and feet. Sardine packing of economy passengers!"

Cons: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."

Cons: "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. That was unexpectedly disappointing."

Pros: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Cons: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."

Pros: "Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing."

Pros: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"

Pros: "everything, the crew, the journey, the food and the entertainment as well"
Cons: "-"

Pros: "The whole trip was handled extremely well. First time we've done 12 hrs straight in the air. They made the experience seem like it was much less. Will fly that airline again."

Pros: "The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe."
Cons: "Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)"

Cons: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"

Pros: "Crew was more friendly here"

Pros: "The seats have been much better"
Cons: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."

Cons: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."

Pros: "Easy and quick"

Pros: "Crew was kind and helpful."
Cons: "Seats are so narrow and led room. Another bathroom is always a plus."

Pros: "I request tow time for Hindu vegi 1st when I booked and 2nd one day befor my departure with costumer service and they confirm because last tme i flue in outher airline and i had same problem and i hard good things about Swiss air but I was very unhappy and dicipoint in my flight they told me they didn't have eany information for my special .request For my bussness i fly two times a year to India next time lam not suor I will fly with Swiss air"

Pros: "Brand new A321 Neo"
Cons: "Couldn't find a way to recline seat"

Cons: "No assistance to mothers with strollers. While boarding, picked a few people randomly to inspect our bags right before getting on a plane. Held us in a separate room including me who is single mother traveled with 2 year old for 3 flights in the row. My son didnt get his meal. Also had to ask for any juice. Horrible menu. Late food serving, but quick to clean up in a rash. Loud people on phones and nobody stopped them. Horrible experience."

Pros: "It was incredibly quick!"

Pros: "Crew worked hard to keep to time and make passengers comfortable."
Cons: "Boarding gate crowded."

Pros: "Friendly crew"
Cons: "Food was terrible. Aircraft not clean. Almost 2hrs delay."

Pros: "The crew was very attentive and professional. The seats were comfortable and food was good!"
Cons: "Keep the lights off :)"

Cons: "Be on time."

Pros: "British airways and the customer service"
Cons: "The fact that I was use inbooked a premium economy ticket on Kayak and when I got there it was an economy ticket."

Pros: "Good food, friendly cabin crew, prompt boarding and arrived on time."
Cons: "Narrow seats, not enough leg room"

Cons: "The staff at the check in at the front desk were not helpful. Some personnel do not even have the training how to handle the passengers who have already checked in and have the boarding pass with them and even not polite."

Pros: "Loved the 787. One flight attendant was just great. She made the difference on the flight! Didn't get her name but the trip was made better by her. Thank you!"

Pros: "We got to London safely"
Cons: "This was a two leg flight. The British Airways leg between Athens and London was one of the worst flight I have had in the past few years. I will never fly BA in within Europe again! Passengers are required to pay for a glass of water The flight reminded me of attending a professional sporting event. The flight crew is turned into food, beverage, and merchandise vendors. London Heathrow Airport is one of the worst international airports in Europe."

Pros: "Comfortable seat, great food and service. Very quiet and smooth ride on the upper deck of an A380."
Cons: "Worst issue was the noisy baby at the front of the cabin - no airline seems to have a good solution to this problem!"

Pros: "Entertainment was adequate."
Cons: "The plane was freezing for 11 hours. Flight attendant said it would be adjusted but it never was. We were against a wall and seats did not recline. Very little room."

Pros: "The Crew were great"
Cons: "Boarding could have been more efficient"

Pros: "Somehow we board first than everyone else. It left and arrived on time. Friendly service."

Pros: "The red eye from Boston was the second night flight in a row. So my seat, on the aisle, near the back, with no seat behind it, was a welcome one. I slept the whole way."
Cons: "Leg room in basic Economy is a bit meager.L"

Pros: "Comfortable flight. On time departure"
Cons: "Could not check in online or via app due to system issues"

Pros: "Flight was on schedule"
Cons: "Food was poor Service was mechanical non personal"

Cons: "Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other."

Pros: "Leg room was good. Direct flight to Europe."
Cons: "Old plane. Poor seat entertainment - TV was terribly old and outdated. No plugins at the seats. Seats were smaller than most economy seats. Food was pretty poor, and drinks were very small and not enough for a 10hour flight. Expected A LOT more from British Airways. This flight was poorer standard than many low cost flights. We have done a lot of traveling overseas and this was one of the worse flights."

Pros: "I liked the fact that the customer service on board was pretty spectacular & very clean bathrooms."
Cons: "It was extremely warm throughout the flight and the seats weren’t too comfortable."

Cons: "I am surprised and disappointed that British Airways charged money for refreshments between Bologna and Heathrow Airports."

Pros: "Nothing"
Cons: "Bad boarding, problem with booking (BA fault), overall worse than budge airline"

Pros: "Meal from Lagos to London was good"
Cons: "I don't know why spray was used on Lagos flight to London and London flight to Denver no spray."

Pros: "the Entertainment system"

Pros: "I didn't partake of food or entertainment on the two hour flight. All was great."
Cons: "Nothing"

Pros: "Professional service, felt safe. Good cost."
Cons: "Only fed one full meal on our transatlantic flight, and got one snack otherwise. Took awhile to take our trays which caused a very long line for the bathroom after. On our inter Europe flight, no snacks were included."

Pros: "Cordial and helpful crew members. Food was excellent."
Cons: "entertainment was not functioning through out the flight."

Cons: "No hay entretenimiento"

Pros: "Excellent crew, great food and on time departure/arrival"
Cons: "I had the misfortune of sitting with an extremely rude and offensive passenger. He was verbally abusive on more than one occasion. Was extremely rude to crew. 747-400 lovely but very tired interior now....I know that these aircraft will be phased out, so not much can be done in the interim"

Pros: "There were no complications with my flight"
Cons: "Food is not so good, and the flight entertainment and amenities are not as good as other airlines."

Cons: "Food are discasting"

Pros: "The flight overall was fine. Equipment was good, although one passenger was stuck in a toilet for a little while - they had to take the door off to let him out - that was an interesting distraction. In-flight entertainment was good. Boarding and disembarkation was quick and easy."
Cons: "The crew. Maybe it's because I'm neither young nor pretty. When they were giving out drinks I was missed - invisible I guess. And at a later point in the flight they managed to see me and I got a brusk "do you want something?""

Cons: "Delayed at airport for takeoff Extra baggage fee (outrageously expensive) Non complementary water on aircraft Slow baggage return at destination airport"

Pros: "The crew was great at taking care of everything"

Pros: "Nothing, felt like I was back in the 80s"
Cons: "Old plane, had no port for usb cables, no tv on the back of each seat, no wifi. Flight from Philadelphia 5 days prior had it all."

Pros: "This was maybe a regional carrier, the flight was a bit more mundane compared to the wide-body crossing the Atlantic, however, there was nothing to really complain about. Boarding was a bit of a madhouse, but in the end not too eventful."

Cons: "Seven hours before my flight, I got an email from British Airways saying my flight was cancelled and I had been rebooked on a flight the next day. I called them immediately and was told the flight was cancelled because of inclement weather on the route. I checked the national weather advisory and saw no such weather alert. The service rep at BA told me there was "absolutely nothing" she could do, at which point I asked for a manager. I waited for almost 30 minutes, and once the manager came on I was put on a flight that same night, on a different airline. If I hadn't pushed back and demanded a more reasonable accommodation, they would have done nothing to right their wrong. For this reason I am extremely unhappy with my experience with British Airways."

Cons: "No screens to help time pass, enjoy watching movies on the longer trips. Offer a "snack" and free small drink would be helpful. Pretzels or chips. Explaining customs would be helpful for those of us who don't travel. Cramped seating."

Pros: "Size of plane"
Cons: "Our buggy was broken at landing, fragmented communication at each contact point- embarassing for a company like BA and frustrating for loyal customers like myself"

Pros: "Where's my luggage British Airways? You lost all of my most precious belongings, after you forced me to check my bag!"
Cons: "Well standing at the luggage carousel like a fool waiting for luggage that has yet to be found, really sucked! Not cool to be forced to check my luggage at the baggage check and ticketing because they claim there's no room for it, then they lose my bag. All the other people had their carry-ons. We checked in 3 1/2 hours early, and apparently they did this to 6 other families on our flight! Not good to be losing so much luggage."

Cons: "We sat on the runway for 3 hours while they fixed a mechanical problem. This is understandable. However, what was not ok was that the last hour to hour and a half, we were delayed because 2 people decided to leave the airplane and staff were looking for their bags. I find it outrageous that BA inconvenienced 400+ passengers for the sake of 2! This should not happen no matter how much they paid for their seats."

Pros: "The TV and Movie options were good. The food was good too. The staff was very attentive."
Cons: "My luggage was misplaced, but I got it delivered to my house by Wednesday evening."

Pros: "Straight forward boarding pretty good food and the flight crew was very professional"
Cons: "Still very cramped seating."

Cons: "8 hour delay on top of a 4 hour layover with only a small sandwich and small water to compensate. You had to pay for food and water on the second leg of the flight which was on vueling. When we finally got to barcelona we picked up a mangled stroller that had been like new before the flight. We complained and we were told we would receive a call from the airline. Still waiting for the call. Lost our evening in barcelona and our paid tickets to casa mila."

Pros: "Flight staff was very good and so was the customer staff who were friendly but had to deal with so many missed flights."
Cons: "Ground staff management management was extremely poor: a. Flight was booked by BA with a 90-120 minute transfer time but LHR ground staff couldn't get the crowds flowing . And we missed every connecting flight. b. Informed ground staff that the flight was leaving in 90 minutes, and told them that we will not make it if we can't get into the express line but they told us "too bad". BA booked us and confirmed that it was enough time to catch our flights. We missed every single connecting fligh and had to wait 2-4 hours to catch the next flight. And we lost our seating arrangement which made it difficult since we have children. c. When we got to about 30 minutes to our flight then they switched us to the express line but it was always too late. Very disappointed with the BA airport management. d. A lot of people were trying to rebook flights, and that line became too long. I empathize with the BA booking staff but not with the ground management staff. e. Avoid BA if you have to get a connecting flight at LHR and it is within less than 2 hours, it was a poorly managed operation."

Pros: "I made it safely to Barcelona"
Cons: "Where shall I begin? The crew was ok, makes me miss flying JetBlue, the crew can learn a lot from them in what customer service and friendly crew is about!!! In my opinion, if they had the chance to learn, this crew would be the same as they are, because it feels like, get them in and complete the shift. The seat was so uncomfortable that I spent the entire 9 hrs awake. The entertainment was terrible. When watching a movie you can't simply start it when you want so if you miss show time when it started you have to begin where it is...I hope that 1st class is different than what it feels like to ride in coach because it makes me feel like steerage! I most certainly would not take this airline to Europe unless I had better accommodations because being in the coach section sucks!"

Pros: "Loved the little details, like pillows, blankets, and excellent entertainment."

Pros: "The care taken when I needed to be rebooked."