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It was great. The service was excellent and the timing was very good.

Seats were very tight with poor legroom - and I am average height. During the 12 hour flight, tiny paper cups of drinks we're only offered during the super and breakfast services, with the crew nowhere to be seen in between. One of the bathrooms was out of order, leading to long lines waiting to use the remaining two available to the economy class passengers.

The crew checked the immigration laws very quickly for Russian citizenship and confirmed our FVTF for Singapore for 96 hrs. Thank you.

They changed the return flight to the next day and it interrupted the plans we had in our connecting city.

With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.

Bad service and food was not good. Give very less food.

The flight was delayed so connection was missed. In Istanbul we were taken to a hotel and no one in the hotel knew so we had to wait hours in the lobby of the hotel while the airline and hotel coordinated. The airline staff is rude at times

Terrible boarding process, no proper line maintained even for business class, crews are not very attentive, business class food quality / variety / quantity have gone down, everything has become cheap.

Very poor service. Not friendly and special food ordered but not served

Boarding via busess, like low cost airline. In their domestic hub. Insane!