Pros: "Nothing impressive, mediocre performance"
Cons: "Service improvements"
Cons: "Food availability a minor challenge but crew handled it very nicely."
Pros: "Some of the crew were friendly, certainly not all of them."
Cons: "Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here."
Pros: "Friendly quality staff, good aircraft."
Pros: "terrible customer service. wrong information on ticket and nobody could help me with anything. I will never fly emirates again"
Cons: "WiFi down the entire flight, made worse by the crew continuously promising it was “about” to work. Wouldn’t recommend Emirates to any professionals traveling who rely on staying connected on such a long flight!"
Cons: "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."
Pros: "Seat was okay, even when multiple exit row seats were available they would not give it to passengers as they had 500 Dirhams charge on them. Qatar had no such policy when I travelled there two weeks ago they happily let us use the exit row when no one was seated there"
Cons: "Seat was okay, even when multiple exit row seats were available they would not give it to passengers as they had 500 Dirhams charge on them. Qatar had no such policy when I travelled there two weeks ago they happily let us use the exit row when no one was seated there"
Pros: "Good was good and entertainment was excellent"
Cons: "Crew service"
Cons: "Keep employees have to give excellent service & smiles to passengers"
Pros: "crew was attentive and seating was comfortable"
Cons: "they could have changed snacks..I had the same pizza when travelled four years back."
Pros: "Flight was on time."
Cons: "Keep up the good work"
Pros: "Crew was good"
Cons: "Delayed departure, seats were not selected properly. We were 6 were the preferred seat for one of them was window. However, they selected seats in the middle till the last before window."
Pros: "They have varible movies and dramas."
Pros: "Smooth boarding and take off on time"
Cons: "Food could be better"
Pros: "The food was great. Don't be scared of giving vegetarians dairy though unless they specify vegan."
Cons: "they have changed how they serve drinks and food. they used to do that separately. now they club it together."
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "Professional and friendly staff"
Pros: "Nice ontime flight."
Pros: "Good food on board with swift and easy transit. Flight was also on time"
Pros: "All other service was ok except not giving hotel room for staying for the purpose of connection..."
Cons: "Stay over night for connection and emirate dine giving hotel"
Pros: "It was a smooth and pleasant journey."
Cons: "Menu options were somewhat limited"
Pros: "Times were great! Food was decent for airline food comfortable seats great selection of movies"
Cons: "I liked everything"
Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
Pros: "Crew very good"
Cons: "Too cold. Food not very good"
Cons: "Cannot choose seats without paying a fee which is ridiculous. There is no way to get a window seat on the plane. I have never travelling on a non window seat in my 20 years of flying until this time."
Pros: "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
Cons: "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."
Pros: "Nothing special"
Cons: "Staff wasn't the friendliest. Waiting times on Dubai airport is way too long, the airport staff was rude, and not helpful at all. Unwilling to speak English. Can learn a lot from KLM. This was my first time flying with Emirates, will be the last."
Pros: "The most important thing about Emirates for me was that they had truly vegan meals and snacks for me that were actually quite good."
Cons: "The food was very poor, the service was not as good as before. For example they didnt provide earplug and sleeping beauty and they served the breakfast too early, so it was not enough time to sleep. After the breakfast there was still plenty of time around 1,5-2 hours. I think with the departure time at 03.00 a.m. the airline try to save one foood just after the departure. The asian noodle what they provided upon request, was not sufficiant neither fit to the rank of the airline."
Pros: "Delay in first flight which caused me a day. But accommodation provided at Dubai is fantastic. Entertainment system not worked in flight and WiFi Audi not worked."
Pros: "I was okay till got to sit on their tight sits for 15 hours they could have done better. After 15 hours flight no one cared enough to guide us to rest place, because the next flight was not to the next day, was hoping to let us stay on the hotel. This was a disaster planning by the airline."
Pros: "The check in was good. The flight was good and the hosts were ok."
Cons: "The quality of food overall on Emirates has gone down. The food doesn't taste as fresh as it used to and it is a bit dry. I used to enjoy the little dried bread bits with the sweet and sour sauce- that has since been discontinued. We were also promised a festive meal on our flight from JNB to Hong Kong on Christmas day but got a regular meal- very disappointing"
Cons: "after the origin flight was already 12 hours late, had to wait another 8+ hours at Dubai airport for this connecting flight."
Pros: "Service, food and entertainment"
Pros: "Nice service"
Pros: "Its a 14 hour flight and there were some seats open so we were allowed to feel free and use them just so we can sleep better if we wanted to...."
Pros: "Seats were comfortable and food was good."
Pros: "I liked how friendly the staff was and that they do not nickle and dime you for everything."
Cons: "The lack of legroom in Economy."
Pros: "I like every think"
Cons: "Service was average aND the temperature unbearable"
Pros: "The crew on board is always friendly and helpful. One of the toilets was quite big compared to most others."
Cons: "The food options are always more limited when you are seated near the back."
Pros: "Good service. Great price."
Pros: "The crew was polite but did not enforce social distancing when boarding. Disembarkation was chaos with everyone pushing to get off the plane."
Cons: "Calling people to board by rows would have made it less chaotic. Disembarkation was a dangerous disorganized mess."
Cons: "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
Cons: "More space and room"
Cons: "New aircraft and better management"
Pros: "It was a true Turkish Airlines experience! Awesome as always!"
Pros: "Very comfortable seats & clean"
Cons: "Not applicable."
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pros: "Good Food. Polite treatment of Customers. Good Luggage allowance."
Pros: "It was clean nd better food that United."
Cons: "Stupid policy about carry on luggage (8KG or less) made my life horrible. Stupid rule—no Turkish for me, my laptop and my “heavy” camera."
Pros: "Food was excellent!"
Pros: "Food, service, movie selection, wine selection, seats in business class."
Cons: "Unimpressive selection of scotch when compared to competitors."
Pros: "The service, food,seats,crew,hot towel, slippers & more."
Cons: "Nothing. Everything was great!"
Pros: "Excellent food excellent services"
Cons: "Not prompt and boarding wasn’t great .."
Pros: "Likes: The staff were prompt and friendly. The food was more varied and imaginative than on other airlines. Also, the fact that you get a refund, without any hassle, if you need to change your travel plans, makes this airline unique."
Cons: "Suggestions: A few more centimetres of space between the rows of seats would work wonders. A piece of fruit (apple or tangerine) would add to the enjoyment of the food. A wider range and variety of movies would increase the quality of the entertainment."
Pros: "love the wine/food for, the long haul flights and a good selection of entertainment!"
Cons: "still dont get why plane seats can't br designed to be mildly comfortable."
Pros: "Friendly and accommodating crew, surprisingly great food, and nice drink options."
Cons: "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"
Pros: "Service, updates, smooth flight"
Cons: "Very tight seating in enconomy."
Pros: "Nothing jumped off the tracks. Every trip went exactly planned."
Cons: "thru Istanbul"
Pros: "Asked for emergency exit but was told to pay. Managed to change inside the plane."
Cons: "Turkish now joins the sad club of airlines that charges for better seats."
Pros: "Food was better than other airline."
Pros: "The crew were accommodating and pleasant."
Cons: "the seats were uncomfortable could use more leg room"
Pros: "N O T H I N G"
Cons: "Very unorganized and poor communication services"
Cons: "It was so uncomfortable to mrest on the old chair the tray table won't fold in the arm rest."
Pros: "bad !!!"
Cons: "All !!"
Pros: "Friendly and attentive crew and quality of food and beverages served"
Cons: "Edinburgh boarding gate was changed 3 times and the flight was delayed"
Cons: "It's 100 degrees in the cabin. No one is communication and we have been waiting for a gate assignment for 2 hours. This flight should be refunded."
Pros: "I liked the food , I also liked the tv we had in our chairs for us to watch movies"
Cons: "A lot of announcements, when they could've just done all of them at once"
Pros: "It was a nice and short flight"
Cons: "No entertainment system at the seat."
Pros: "it's mostly good"
Cons: "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"
Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"
Pros: "These middle distance flights have planes that have no personal intertainment screens in buisness class. The seats have limited comfort even though there is enough room. These planes need to be updated. Service was good and the crew is very friendly."
Cons: "There was a long line at the bus gate B60 due to a lack of personnel."
Cons: "Very good fantastic business class seats awesome legroom And again great service"
Pros: "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
Cons: "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"
Pros: "It was a fine flight"
Cons: "Just in Istanbul the we got screened completely again at the termanal then at LAX CBP thought it would be good to hold us at the tarmac for almost an hour while they hunted and detained a kid"
Pros: "That the plane didn't crash."
Cons: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Cons: "Flight was cancelled and I haven't been informed about it AT ALL, only when I arrived to the airport. At the Turkish desk, they didn't manage to book me on another flight, so I had to purchase extra two tickets for approx. $600 from two different airline companies. BAD! BAD! BAD! From both Kayak and Turkshit airlines!"
Cons: "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."
Pros: "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
Cons: "On Board food offerings, seats are a little tight"
Pros: "Service was excellent."
Cons: "1) The foot rest blocks the ability to stretch your legs. A very uncomfortable 12 hour flight. Cramped. As a result, I will probably go with another European airline on my trans-Atlantic flights. 2) You need to offer snacks between meals on a 12 hour flight (back in the galley). Every other airline I have flown offers these on long haul flights in the galley - usually a small snack like chips or cookies. Your flight attendant told me that she would be serving the second meal in about 4 hours. Really, I was shocked that nothing was available in between meals on such a long flight."
Pros: "The service was great and all staff were friendly."
Pros: "One of the best airlines we've flown"
Cons: "Bags took long to come out in JFK even though they had priority tags."
Cons: "My seat was terribly uncomfortable. The airplane temprature was really low that it made me so sick. I had a missing luggage where i did not hear any updates from Turkish Airlines for 5 days. I ALWAYS fly Turkish Airline internationally when going to Turkey. But after my last experience, i am not so sure"
Pros: "The desk personnels from the Philippines (flight from Phils to Istanbul) were very accommodating when I requested if the plane was not full that I could be seated on an area where the other seat was not occupied. Very professional with smiling faces."
Cons: "So now, this would be the opposite (big time), this lady personnel on the desk (flight from Istanbul to Miami), when I asked her for the same request, she did not even look on the computer and quickly stated that the plane was full. I travel a lot so I just know that this person was lying and sure enough when everyone boarded, they were empty seats. I should have gotten her name because she was just plane lazy and unprofessional, it showed that she did not like her job. I paid an expensive Turkish plane ticket, so I deserve that courtesy and I would fully understand anyway if there were no seats at all but please don't even take your costumers like a fool."
Pros: "Everithing was exelent, the best food, movies and nice crew"
Cons: "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"
Pros: "I have flight in many airlines and was my first expeticence with turkish airlines and it really was excellent. Nice service good planes."
Cons: "Need to have more variety in the food and entertainment on board"
Pros: "It's the first time we use Turkish Airline and ,the ride was pleasant and comfortable, crew is friendly , meal was tasty ..."
Pros: "Comfort, good quality meal, on time"
Pros: "The movie selection was great. Flight times were right on track. No unnecessary delays. Food was good too."
Cons: "The incredibly long layover. 9+ hours. We were all cramped in this incredibly small space like sardines. Please don't decrease seat space more! Very uncomfortable seats. I could not get my seat to recline at all. Service was very slow. Especially clean-up of food trays."
Cons: "Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience."
Pros: "The entertainkeb5 was"
Cons: "As someone who is 6 feet tall, I was ridiculously uncomfortable the entire flight. My knees were pressed against the seat in front of me, and when the woman in front of me reclined, I couldn't even unfold the tray due to a lack of space. I was very unhappy,"
Cons: "The flight was cancelled."
Pros: "Moving to window seat appreciated"
Pros: "It was easy to get on and off. The crew were well drilled in the art of moving people on"
Cons: "BA like others charge a premium for using them over easyJet and the like. I take offence to paying £350 for a ticket and hen having to buy a sandwich. If you want to be like low cost airlines, then have the same pricing structure. BA = Rip off."
Cons: "Incoming flight delayed so late departure"
Pros: "Crew very professional and staff well informed."
Cons: "Feels like a bus in the sky. Same device as Ryanair but not on time."
Cons: "Tough time. British airways wasn’t very helpful. Once our gate was changed no one told us or gave new boarding pass. We did have 7 hours to figure it out. But a clue where to go would have been nice. Missed my connection. Shuttle and hotel was a mess. Got a few hours of sleep outside the airport. Maybe I’ll get to Los Angeles soon."
Cons: "Not enough overhead bin storage space. If they want to start charging people for bags they need to improve their overhead storage ability. This was a commuter flight from Amsterdam to London. So the entertainment was not really there"
Cons: "Wasn’t aware of the baggage fee"
Pros: "Ease of boarding"
Pros: "Usual BA trappings, efficient check in including automation"
Cons: "BA didn't put my bag on the flight, and didn't email me about it (asking me to fill out a form before departure) until an hour into the flight."
Pros: "Price was reasonable and staff were excellent and professional."
Cons: "Uncomfortable seats."
Pros: "Check in on time. Toilet is very clean. The food is good. The movie program is new."
Cons: "Just the flight is a bit old."
Pros: "The crew was very polite and nice."
Cons: "I have never seen seats with such little leg room."
Pros: "Flew Sydney to Heathrow and was very comfortable in my seat. Seemed wider than most and at 6ft 3 I had plenty of room to move my legs. Pleasantly surprised and actually looking forward to going home next week - just hope its the same 777 plane ! :)"
Cons: "The food was excellent - just not enough of it in between meals. No snacks offered and none that I could find anywhere! Will be making sure to bring some back with me on my flight ! Minor complaint on an otherwise excellent trip."
Pros: "The 787 aircraft is better"
Pros: "The re-routed , 5 hr late, flight (to Gatwick) was comfortable but we were left to track down BA reps to get a hotel voucher at 01:30 with the airport shut down."
Cons: "Abandoned at Gatwick after midnight."
Cons: "Nothing wrong"
Cons: "terribly small seats!!! I had a gout attack after this flight. horrible!"
Cons: "Tight seating. Outdated entertainment technology. Inconvenient food packaging for such tight seating environment. First time flying British Airways; for no particular reason, I expected better."
Pros: "Service, food, safety video"
Cons: "Delayed flight"
Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"
Cons: "The change of seats with the motove of keeping balance on the plane"
Pros: "Saff are pleasant, helpful."
Cons: "Flight was late, plane was 15+ years old BA now charge premium prices for budget airlines service (no inclusive baggage, complimentary tea/snack)."
Cons: "Had to circle London twice because we were way too early."
Pros: "Very helpful and courteous staff."
Cons: "I don't like that the armrests between seats don't go up all the way. That makes it impossible to stretch out if there's an empty seat next to you. Also, there's too big of a space between the window seat and the window, so you can't lean your head against the side of the plane to take a nap."
Cons: "Seats are ver very bad no good food no good Sevres"
Pros: "Very clean jet and friendly crew"
Cons: "No entertainment or complimentary meals"
Cons: "cramped and very warm"
Pros: "Ok food."
Cons: "Horrible flight from a comfort standpoint."
Pros: "I like that they managed to squeeze the seats in an A380 jumbo jets to make it feel like the space of a domestic carrier plane."
Cons: "Seat is small, no food menu on a 12-hour long haul flight from SIN to London. Only 1 available meal type: bland tasting "sea bass" soaked in tomato sauce. The air crew spent most of their time sitting in the back - zero effort in service - not once did they make rounds with cups of water/juice. In between meals, I request for some snacks and they said they don't carry any snacks at all - onboard a 12-hour long flight. I asked to BUY some Malteser chocolate and pringles, and the air crew exclaim "ohhhh but it's on the upper deck, I would have to climb up to get some." Here how about some bread rolls and butter. They offered me stale bread from the previous meal. I am their One World Partners SAPPHIRE Member. I shudder to think how they would treat their standard economy class passengers."
Pros: "Not a lot"
Cons: "The flight was delayed. The food advertised was not available."
Pros: "On time"
Pros: "The speed of bouncing back from the computer system mishap"
Cons: "The lack of food. Little service on board. Nothing free. Check in process was chaos and people were rude."
Cons: "Breakfast was pathetic"
Cons: "Plane was late boarding, updates were not prompt."
Pros: "Nice plane and good food, very nice flight!"
Cons: "luggage was on another flight - i got my luggage 24 hours later"
Cons: "I rate an airline according to how flat the prices are for the same product. Both Germanwings and British Airways score low here."
Cons: "Seat backs are too thin. You feel every time the person behind you goes into the pocket."
Pros: "Missed the BA flight, ended up flying on UA"
Pros: "it was on time"
Cons: "I got food poisoning from the dinner, chose the spaghetti and started feeling ill almost immediately. I am still sick, truly awful experience."
Pros: "I liked the service provided by the crew"
Cons: "I didnt have enough time to eat after my first flight because of the short layover. Also the seats were not very comfortable there were plenty of open seats where they have the bed, they could have moved people there for example im military along with a few others, not saying that we need extra privileges but it would have been nice."
Pros: "Great service, great food, comfy seats"
Pros: "Everything is clockwise precision. All the passengers were well disciplined or rather made to be. Aircraft was very airworthy. The pilot was very experienced and nice soft landing at Mumbai in spite of inclement weather conditions"
Cons: "The food & drinks. Both offered we're mediocre stuff."
Pros: "The crew were pleasant"
Cons: "Sold as a BA flight but it wasn't BA but Vueling a subsidiary of BA. This is in the small print and feels like a deliberate misleading statement. Far worse than other budget airlines like easy jet. Poor organisation and lack of staff with adequate training resulted in lack of information, long queues at check in and delays with take off and baggage collection. Practically queued for 2 hours. Make sure you arrive at least 2 30 hours before check in or you may miss your flight."
Cons: "The flight was awful! Boarding was unorganized. Once on the plane, space was TIGHT! I have flown with Iberia before and had leg room and TVs behind the chairs. This was not like this. Seats were uncomfortable for an 8 hour flight, smelly, and flimsy. I have never been more uncomfortable. The crew were nice but one was very rude to a passenger snapping at him and all ignored a very drunk man on my flight as much as possible. This man was very disruptive for most of the flight singing, shaking seats, touching other passengers, and walking about the flight. I did not feel safe at all! The staff would tell him to sit down, walk away, and he would be instantly back up. Staff would see this and ignore. I had no idea what to do. I felt unsupported and unsafe. The flight had constant turbalence to go along with it. To the point that they canceled dinner. I wanted to kiss the ground when I got off the flight. This was absolutely miserable. I could not be more disappointed."
Cons: "Late by 2 hrs and missing connecting flight to Berlin. Getting a new flight and ticket took an hour at the BA service desk."
Pros: "Crew in flight was nice and professional Sit in 1st class was comfortable"
Cons: "For this flight everything was good"
Pros: "Good attentive crew"
Cons: "Lots of waiting on the tarmac"
Cons: "Better communication regarding flight delays and missed connecting flights"
Pros: "The crew was very accommodating, especially a flight attendant named Petra."
Cons: "We waited a long time to board. It would have been helpful if someone explained why we waiting so long."
Pros: "Seat was comfortable"
Cons: "I was very specific with selecting aisle seats(has my sitting option) but it was ignored many times without my trip which made very uncomfortable. At times I had to request which seats."
Pros: "Had a full row to myself, great service, and decent food. The ice cream was a bonus! Even though we took off later, we got back on time."
Cons: "Slight delays in taking off but I understand this was not the airline’s fault."
Pros: "Crew were great."
Cons: "We had premium economy seats and they were hard as rocks and there was nowhere to stow our personal items since we were just behind the wall to first class. It was an extremely uncomfortable flight. Bring your own seat cushions."
Pros: "Flight was comfortable."
Cons: "Having some luggage crew at Dulles. We waited a long time on the tarmac to get our carryon bags. We had a short time to catch a connecting international flight. We had to run the length of D & C terminals to get to our connecting flight."
Pros: "Fast service"
Cons: "Delays were horrible and were extensive. Always seems to run into a delay or a problem when leaving the home airport"
Pros: "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
Cons: "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
Cons: "Delayed flight, moved me off to another flight so delayed I've missed two connections and haven't left yet."
Pros: "The flight was on time."
Cons: "I think that going stingy with customers on a flight regarding food is disappointing. It’s the first time in my life that I travel and the airline doesn’t not provide food in the overall cost!, and charging for entertainment:speechless! And the seats, well uncomfortable would be a nice word to describe them.No United again!"
Pros: "The food"
Cons: "Pay for headphones"
Pros: "The roominess of the plane. Awesome."
Cons: "No food or snack on first flight in the morning"
Pros: "I haven’t flown international in a while and things seemed to have improved quite a bit in all the above categories."
Cons: "The seats back was designed too soft, so every time I grabbed my laptop which I stored in the pocket in front of me, the person seating in front thought I was kicking/kneeing her. I also experienced the discomfort from someone getting an item from the seat pocket behind me. Not great for long flights when trying to sleep!"
Cons: "United Airlines portion of the flight from Brussels to IAD. My wife and I were seated in separate parts of the plane each in middle seats at the end of the boarding process when there was no longer any overhead room to store our belongings. Uncaring, unaccommodating crew, waiting area with not enough seats, and cramped seating on the plane with no possibility of sleep during an arduous seven hour flight."
Pros: "Ease of boarding and deplainig."
Cons: "There seemed to have been some “action” with 2 passengers - the crew members seemed frustrated and not very helpful. It left me feeeljng very confused & worrisome about the flight."
Pros: "The flights were on time, the planes were clean and all staff was great."
Cons: "No wifi or TV on the planes."
Pros: "757 first class was excellent"
Cons: "First time using 1st class, now I am spoiled. United coach seats are to small"
Cons: "No assistance what so ever. Flight was cancelled. No refund, no room, no help. Had to rent a car $300. Next available flight 24 hours later."
Pros: "Upgrade and lay flat seats."
Pros: "On time"
Cons: "Uncomfortable seats and lights left on so I couldn't sleep."
Cons: "Horible!!! Tanto tiempo viajando por United Airlines y nunca me habían cancelado el vuelo una hora antes como me sucedió el dia de hoy."
Cons: "This flight was also late, and this was after having to spend the night in the airport"
Cons: "Mechanical delay of scheduled flight Had to walk through two terminals in Houston Not a big dela, so I rated it okay overall"
Pros: "Gate staff was nice."
Cons: "Difficult to understand steward on flight"
Cons: "Almost 2 hours at the gate for mysterious maintenance issue. Little good choice."
Pros: "Arrived early!!!"
Cons: "No snacks!"
Cons: "The guy putting his feet on me next to the window"
Pros: "Flight was delayed, almost missed connection."
Cons: "I'd have to say poor since I'm still stuck in Denver."
Cons: "- There wasn't space for my bag to go overhead - There were no options for food or entertainment - My seat was very cramped"
Pros: "Quick boarding, comfortable seats, leg room"
Cons: "Had to ask more than twice for a refill before attendant remembered, and there was no space overhead for my bag so it had to be checked."
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Cons: "I payed for my flight about a month prior and for some reason still did not have a guaranteed seat on the flight and almost got left behind"
Pros: "Because flight wasn't full, had extra room"
Cons: "They cancelled the original flight! so we spent a long time rebooking flights home via Newark finally reaching here about 9PM. UAL plane seemed somewhat tacky, perhaps in part because everyone brings their food and the place smells like a delly! in future cross country will try to use Virgin or JetBlue!"
Pros: "Early boarding, window seat"
Cons: "3 to a row, person in front reclining, man next to me had point of elbow on controls for video screen and pushed my volume to the very highest point! Too crowded and close."
Cons: "2nd leg of flight was delayed by 40 min, so I didn't arrive in Detroit until 12:30 am. Not convenient for the person picking me up at airport! :-("
Pros: "We were able to charge electronics in flight, best perk ever"
Cons: "Our family of four was scattered in four different seats. The food did not include a salad! Otherwise, it was all fine."
Pros: "The staff was nice and friendly."
Cons: "Dirty plane. The air smelled bad. We were delayed, on both flights."
Pros: "Two flights delayed and one cancelled later. Didn't make my second flight because of that. At the end I didn't get my luggage"
Cons: "Left about 15 minutes late. But we didn't miss any connections so everything turned out okay."
Pros: "The crew was wonderful. We accidentally left our Camera on the plane and didn't realize it until we got to our hotel. They had found it and returned it directly to our hotel. They saved our honeymoon."
Cons: "We had checked in early and selected seats together because this trip was our honeymoon. We or an alert saying our plane was changed as well as our seats and we were seated on OPPOSITE SIDES of the plane. We were then charged over $200 in order to sit next to each other. I even called United directly and they said there was nothing they could do. That's pretty inexcusable and ridiculous. If the customer service representatives are not Empowered enough to rectify such an egregious inconvenience, then why do they exist?"
Pros: "My first trip as a handicapped traveler. All airline staff made me feel comfortable and welcome."
Cons: "In the Denver airport one of the wheelchair pushers let me stranded. The airline staff came to my rescue and got me to the restrooms and down the ramp to the airplane to Albuquerque."