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We supposedly bought and extra comfort seat but they don’t have true Econ plus seating.

Very friendly cabin crew and great comfortable in-flight experience. Check-in experience at SFO can improve if a separate web check-in/bag drop line can be added.

This is not what I paid 6000 dollars for this seems like a joke. The lounge was pitiful with one shower for 100s of women. The food was scarce at best. There was curry, pasta and beef. What if someone was on a diet and allergic to stuff in the curry? I couldn’t eat anything there. I really would like a refund even a partial refund.

The only thing plus on this flight was the crew. They made me feel welcome and took care of me on the flights. The biggest issue is that business class always boards first on all airlines. There needs to be separate doors for business and premium class to enter. I had to wait over 40 minutes for economy to be boarded. I didn’t pay 5000 dollars to wait. The other issue not enough food choices , no sandwiches or snacks in between - what the hell. I would never travel this airline again.

Roomy seats and crew is pleasant. Vegi food can be a lot better in terms choices. Inflight entertainment needs to have more options especially for 13+ hour flight. Very nice and warm blankets and seats are roomy than other A350 aircraft’s. Swift boarding and crew is pleasant to deal with.

Boarding had poor communication. Passengers didn't get clear directions to prepare for Boarding. The plane was an older model which had some issues with operating the seats (the staff was great). Due to age the seat cushions were compressed and less comfortable than expected.

Food choices perhaps not the best. Only offered beer and wine, when it appeared other liquor was available. Entertainment wasn’t so good.

Business class Seats on the A350 from Nan to YVR were wonderful. The flight crew was okay but could do with better training. Toilets were clean but ran out of paper towels towards the end of the flight. The food/menu and the wine offered really needs considerable improvement. Dinner options were either Bolani, a beef sandwich (even this could be made much better), or paneer butter masala. Unfortunately, if you are not a fan of Fijian food, there isn’t much choice. Dessert was either turmeric ice cream or fruits but unfortunately, they were out of fruit! So the only option was turmeric ice cream. I’m not certain how many passengers like turmeric but I am not one of them. They need to cater to a more diverse group of people. Perhaps they need a new chef? The movies& tv shows were mostly older so I didn’t find that interesting either. It was however, fun to view the plane’s exterior cameras as we take off and land. The best thing about this flight are the business class seats.

The A350 aircraft business class experience was very good. Comfortable and well appointed pod, and supplemental bed pad available for sleeping. Food was very good.

Excellent service all staff where very friendly patient and efficient solved a boarding problem for me due to me not being able to access the visa portal for the USA.

Premium economy seats and food we're very nice although the price could be more affordable so we can do it more often.

Not up to their standard . After checking in my bag and having made a tight connection off NZ 29, they tried to bump me off the flight at the gate. In they end I argued myself onto the plane but my bag followed on a later plane. After over 24 hours of flying and despite being an Air NZ Platinum card holder being put in this position was unnaceptable

mechanical issue, so delayed take-off (hence the low boarding rating) and made a number of people miss their connecting flight. Also took a long time to get our checked baggage. I luckily made mine with 5 minutes to spare, but it was nerve-racking.

More comfortable seats. Even after an hour of travel, they are very hard to sit on. Enforce the amount of stuff that travellers can carry on. Some have up to three bags and take over other passengers' overhead locker space.

Crew members are so courteous and easy to talk to. My flight ticket was expensive from Chicago to Rotorua at $2800 usd. Everything else is very nice!

Great first time experience with ANZ. Such a great customer service. The crew was very friendly and welcoming

Great first time experience with Air New Zealand and loved it. The flight crew was extremely friendly and provided great service.

Needed more leg room. Leg rest and entertainment system box took up a lot of space and I'm not tall. Breakfast was good. Poor quality of the entertainment options.

Boarded on time, smooth flight and "gentle" landing in Palmerston North. Ahead of time due to a tailwind

A better selection of entertainment would have been nice. I found nothing that appealed to me as a middle-aged traveler. The flight attendants were gracious, helpful, and attentive. It also would have been nice to have more bathrooms as the flight was full and the plane was big.

Poor. Flight was delayed by 50 mins. Poor quality aircraft. Aged, few parts broken. Bad plane.

I want a refund. I had to switch flights and buy another airline ticket because this one was delayed.

We had a medical emergency, needing to get to an emergency room upon landing at LAX. I let the back flight attendants know the situation. One, David, contacted the pilot, who made arrangements for EMT's to be there when we got off the plane. They went above and beyond for us. We didn't have to go through customs, as a customs person came to us and checked us right at the exit of the jet way. Another wonderful woman, a United employee at LAX, perhaps a customer service liaison, took care of our luggage situation, as we weren't going to make our connection to Bozeman. When we came back to LAX to see when we could get a flight to Bozeman, the personnel are very accommodating and booked us on the next flight out, and assigned good seats. It was a horrible flight, physically, from Sydney to LAX, , but the professionalism of all involved was excellent! We are very grateful fir the way they all stepped in and helped during a very unpleasant medical situation. Thank you!!

Very good overall. However, your choices of free movies was limited and there was no music Channel???

We booked with Qantas instead of Delta and we instead flew on American Airlines. American is not our favorite to go on. No leg room and the width of seats are a joke. Your are packed like sardines on American flights.

After already paying for excess luggage prior to flight, i was advised AT check in that i had to pay $816 or forfeit my flight! The lady at the counter was SO rude and had already started offboarding me when i said i would pay it after asking her three times for the exact amount! Have lodged a formal complaint yet heard nothing. Will not ever travel via Qantas again

they ran out of fruit for breakfast and so I just had a yogurt instead. other than that the flight was good

I liked the service, the menu, and the comfort of the seats! Even tho we were seated by the bathrooms, the reclining seats and movie selection was very good, my husband and I didn’t mind at all

Planes was old - business class seats looked like they were installed in the 80s

Everything was great from the staff to the seats and food. The plane was timely taking off and landing.. I couldn't have asked for a better experience (especially on such a long flight)