The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.
Emirates A380s are always wonderful to fly on. Their crews, food and service are always excellent. They are typically on time and the only thing I would change (maybe newer or upgraded aircraft have this) is bluetooth so I can pair my noise cancelling headphones without a cable.
Premium economy was worth it-comfort was definitely better than economy class. The seats were more comfortable, blankets and pillows thicker
No Vegetarian options onboard, made to wait for a long time for boarding
It was economy plus. That is all. I literally felt like traveling in economy class with a little extra leg room. Poor food. V restricted options. Worst of all POOR CREW ATTITUDE.
The plane was very old and uncomfortable. Service was very slow!
Not that good The crew in the plane were rim professional & almost lost in their work distribution
The experience was not as pleasant returning as leaving. Went through clearance twice, crew was not as customer focused.
I upgraded to first which was great and overall was a good experience. However, the service was a slight let down this time compared to what I would have expected from Emirates First. I ordered my meals and made a point to order the wine I wanted to have with the main course. The main course somehow came before my starter and I decided not to make a fuss of it and just asked for the wine so that I can enjoy it with the steak. It took quite a few minutes before the wrong wine came which I pointed out. At this point I decided to start eating as medium rare steak (the way I like it) was going to get cold . Few minutes later, a different crew came with the same incorrect wine and I had to send it back and waited another few minutes. Both crew came together few minutes later finally with the correct wine. By then I was more than half way through my steak which is rather unfortunate because the steak was good and and wine was good. Would have been perfect to enjoy them together . They were apologetic and when I mentioned that she had forgotten about my starter, she apologised and insisted that she will make it for me even if it’s just to try. They were nice about it all but so many mistakes for a rare experience in First was disappointing and this flight was paid for not miles redemption, even the upgrade.
It was also a great experience except to the inconvenience of connecting flights since we need to took buses to go to another terminal and the boarding was easy but if you manage to find the terminal in time. Still it was a great experience with Kayak and Emirates.
It was a good experience except that the flight has been rescheduled, bit disappointed but it happens.
The flight was delayed for over an hour, which made me worry about pets in cargo.
Seat is too small. Food selection is limited and often ran out of selectable item.
Everything and everyone were excellent except for the charge for using WiFi; there was no escape from this fee except to not use it.
I didn't see any flight attendants offer coffee or green tea. There was regular drink service but after a short meal was served didn't notice that happening.
Just want to do a little more clean up so does not smell like urine.
flight delayed 45 mins - missed connection - 1 hr layover became 8 hr layover waiting for next flight -
Excellent. Planes are a little older and could get some refurbishment, but besides that everything was excellent.
The boarding experience was as expected and went well. The plane's economy seating plan is not designed for a positive customer experience but rather for company profit. When the passenger in front of me reclined, the distance from the screen to my face was the span of my hand (thumb tip to pinky fingertip). There is no such thing as personal space in this setting. This results in the domino effect, for when I recline the person in back of me reclines and so it goes. This is not to say that reclining is the answer as the experience is not increased, but simply managed.
In flight entertainment system including wifi were down and passengers got tortured for the 16 hours flight without any of these. Food was spoiled as well for the first meal provided but second meal was Ok. Overall a horrible experience which was not at all expected for such a long haul flight which was expected to be THE most memorable part of my planned trip for family.
Horrible horrible plane for such a long flight. I thought Qatar was a reputable airline. Was proven so wrong. Never again…:-(
Whatever was good was diminished by the late delay from Nairobi which caused the missing of our flight to Seattle then we were connected to another flight to Miami which also caused the missing of flight to Seattle again delaying us for several hours in Miami
Excellent service. The personal adaptation of menus and the individual timing of service of them is fantastic.
Good. It would be great if comfort seats were available
Worse fight I ever take since I start flying , still have even made home , and crew abandon us half way home . No water no food and no even anyone to answer our questions
I had never seen any cabin crews behaving like that. They are not at all professionally fit for this job
Okay not so good or great. The flight operated by Indigo is worst from boarding to luggage handling and food. Damaged one luggage and delayed another luggage. Still did not get it, since 2 days.
Service and boarding is good in brussels But in Qatar, boarding needs to be improved and waiting in very big queue for boarding. Parents with kids needs to be given some priority also.
At the Doha airport there were at least two security checks where all items have to be separately scanned ( this is after completing a full security screen from Cochin). The walk between terminals at Doha airport is tedious due to lack of in-airport transportation and staff to provide friendly directions. On flight, there was a good selection of entertainment movies. Interesting real time flight maps and camera feeds. Food, snacks and drinks could have been served more frequently. A few more items than the standard 3 meal items ( entree, fruit and yogurt) would have been good. A better staffing ratio and bathroom ratio would have made the trip more enjoyable.
The flight was mostly good, but I sat next to a couple of passengers who were semi unpleasant. We sat next to the emergency exit. One man was drunk and when he got up to get something from the overhead compartment, he tripped and fell on me while I was sleeping, waking me up. The other man seemed sick as he was sneezing a lot and clearing his throat and nose often. This made the flight a bit unpleasant unfortunately. Otherwise I’m usually very happy with QA. Thanks
I don't know other staff but the guy who checked me in was completely non friendly. Did not greet even. Looks like he is not the man for this job. In flight crew was good but they were all messed up with the delivery of special meal. Looks like they were delivering special meal for the first time. Gifts for Umrah travelers were distributed to few travellers as they ran out of back packs. Even in soft drinks coke was not available. Totally understand satisfied.
The crews are always great. The plane is a little long in the tooth, but landed on time. Second flight with TA this holiday and I’m impressed
Excellent food and service on my international flight. Most notable is the food provided by Turkish even for coach passengers is very good.
The only hiccup was a change of plane and the resulting delayed departure, otherwise everything was more than OK.
The best food I’ve ever been served on an airplane. The security at the gate was frustrating as was the heavy editing of the films and television shows offered.
Same as before boarding process and lack of crew experience in the process
Cleanliness of seats, trays, storage pockets need more attention, but everything else was good.
The crew on the flight were kind. The seats were incredibly uncomfortable and small. The flight was bumpy and we had a very scary moment of turbulence. The flight was delayed 2 hours bc and the check in crew in Izmir were terrible and rude.
Our charging and WiFi were not working in our business class seats, even after they "refreshed" it.
There were delays in take off. It could be due to airport management, not due to Turkish Airlines management though.
Adequate to good experience. Comfort was mediocre but everything else was good..
We were never able to take this flight because our first flight from Austin to Dallas was cancelled.
Paid for first class and was surprised that the seats were the same in economy except no one was in the middle seat. I expected an actual first class seat.
We didn’t flight with British Airways because the flight was cancelled at the last minute .
The check-in experience was truly awful. Despite checking in online and providing our passport details in advance, we had to wait for over an hour for staff to verify our passport and visa requirements. The time saved by checking in online and having no luggage to check in was completely lost.
Everything could be better. Really poor airline service. No communication. Overall rude staff.
Entertainment was limited, especially for toddler age children but the rest was great.
Captain handled the precaution of return to stand very well.
This flight had seats that were more comfortable than the trans-Atlantic flight I had come on. Boarding, however, was atrocious. There was no point in boarding groups since everyone ended up on the same bus to get on the plane. And the bus ride took forever to get to the plane. The snacks can barely even qualify as snacks. Make sure you bring your own or eat before getting on,
You lost my luggage on the trip to Dublin and again on the way back, still waiting on luggage.
