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Pros: Always on time, good range of movies/shows and free wifi

Cons: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!

Pros: Crew was nice. Seats were ok. Paid for extra leg room but was not helpful. Wanted to upgrade to business class but they were not ready to negotiate. They had empty seats but wanted fill price. Their loss..

Cons: Better food choice. Sets more comfortable. Offer better price for upgrades.

Pros: Crew was good, seat was tight.

Cons: Was sitting next to a drunk guy, but was Ok, he slept most of the way. Police and paramedics met him at arrival. Caused some delays. Not Virgin's fault.

Cons: It's a short 50 min flight, can't ask for anything more.

Pros: Nice amenities, very efficient

Pros: On time. Very efficient staff. More of this please!

Cons: Not a lot!

Pros: A lot of food was served - much more than any flight in the USA

Cons: nothing

Cons: I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance.

Pros: The seat was awesome and crew members were magnificent

Cons: Flight delayed by 45 min Lost my checked bag

Pros: NYE celebration aboard, lovely staff, easy and peaceful flight

Pros: Short flight, and getting a meal made it go faster

Cons: Can’t really think of anything

Pros: The crew was lovely

Cons: I was turned away at the gate and was unable to board the plane. It was an awful experience!

Pros: Nicest crew on the planet. Restrooms stayed clean despite 12 hour flight

Pros: Everything. Air NZ has the best Premium Economy class in the sky.

Cons: All good.

Pros: Friendly staff

Cons: 1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane

Pros: Crew looked after us so well.

Cons: Meals could have been better.

Pros: The crew was great. Food was good.

Cons: They SERIOUSLY need to update the entertainment on the plane. If everyone has to watch the same movie, which prehistoric in itself, can they at least make a recent movie and not one from the 80's??? They played 2 movies, both from the 80's!

Pros: The crew was amazing, and the bula plus seats are worth the money.

Cons: The entertainment on board is very dated and doesn’t have that much to choose from.

Pros: The boarding process was easy, less hassle no extra security with lot of hassle

Cons: The seat amenities were below average. 14 hr flight with no power outlets - was surprising

Pros: Great crew & nice meals.

Cons: The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time.

Pros: Lovely cabin crew.

Cons: So little leg room in economy! When the very large man in front of me put his seat back, It nearly hit me in the face!

Pros: Aircraft and crew service was excellent. Seats were not too comfortable

Cons: More leg room would have been nice for 14+ hours flight

Cons: Bag drop was a mess in flight was great

Cons: Flight delayed by 45 min Lost my checked bag

Pros: Crew was friendly!

Cons: Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!

Pros: Same old mediocre service a bit like catching a bus really very mundane

Cons: Food and entertainment

Pros: Crew was amazing!

Cons: Short flight great friendly service.

Cons: Super helpful because I was in a wheelchair

Pros: Yes seat is comfortable

Cons: The Food

Pros: The crews were very polite and efficient.

Cons: The seats were excellent, but the storage and configuration below the Airbus equivalents.

Pros: Food

Cons: Entertainment screen is too small, and touch panel reaction is so late.

Pros: All was good

Cons: Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now.

Pros: comfortable roomy seating, crew were courteous and efficient. Great direct flight to Newcastle - well done Virgin

Cons: perhaps a second offer of tea /coffee after the meal.

Pros: Crew were lovely. Business class attendant was really nice.

Cons: Nothing. Great experience.

Pros: Pretty much all my needs/wants were seen to! Likewise, on the trans-ocean flight leg.

Cons: Some fashion model wishing me happy flying? I really don't know. :)

Pros: The flight went well. The crew was accommodating.

Pros: Some crew members are excellent and some are flat.

Cons: Food is kind of bad

Pros: Liked that I was heading to Fiji for some nice vacation

Cons: A lot could have been better, the crew and captain didn’t know the immigration procedures for the United States, both flights late. Then also entertainment was quite lacking on a 7 hour international flight.

Pros: Good service, friendly staff, comfortable seats

Cons: Boarding in Fiji was hectic, several searches and interruptions in line from staff who had trouble communicating

Cons: Worst service. Very bad boarding. Yucky food.

Pros: Pretty much self serving at the back of the plane ( like it)

Cons: Those seats were not comfortable; each row was too narrow, felt like a Sardine fish packed in the can. After back home, swear not fly with Qantas again.

Pros: Nothing!

Cons: I was booked on flight QF 74 from San Francisco, connecting in Sydney (3 hour connection) to Queenstown, New Zealand. When I went to check in I was told that I needed a transit visa for Australia because of my Indian Passport. When I booked the flight back in September, it was not a requirement to have a transit Visa. I was told by the Qantas supervisor that this was a new requirement as of October for Indian and Chinese passport holders even with brief connections. 9 people were in a similar situation the day before and denied boarding. I understand that things change, but I am very disappointed in the service provided to me. Of course, they could not help me get an evisa for Australia, but they were not even willing to help me search for it rebook a Qantas flight connecting in a different city/country. They did not even connect me with online reservations directly to quickly do something to be able to continue on my journey. They only gave me a phone number to call and sent me away. I tried the number and was on hold for almost an hour. Luckily, my friends were on a different flight on Air New Zealand that had seats leaving in 2 hours, and I almost missed that waiting to talk to someone from Qantas. I booked a ticket with Air New Zealand (by talking to their checkin agent, who was able to connect me directly with a reservations agent via a direct line, which was something I was hoping Qantas would help me with at a bare minimum) and I was able to purchase a ticket for that Air NZ flight and continue on. I’m VERY disappointed in the way that I was treated and not provided with assistance in a timely manner. I would have almost missed that flight and have to miss out on pre-arranged travel plans losing out on an additional $2000 in tour / accommodation bookings.

Pros: seat comfort

Cons: breakfast, coffee

Pros: A lot of food was served - much more than any flight in the USA

Cons: nothing

Pros: At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa. The flight attendant crew was superb, attentive, and friendly.

Pros: Virgin are great.

Pros: No complaints, relatively spacious economy seats

Cons: Food was nothing to write home about

Pros: Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room.

Cons: Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!

Cons: Older plane with very small and uncomfortable seats. Staff wasn’t nearly as attentive as in previous flights. Several mechanical glitches with the plane itself and with the food service

Pros: Crew was amazing!

Cons: Checkin and gate crew were amazing! It was hard to hear the announcement on the intercom in Apia. Too sound was not clear and precise.

Pros: Some crew members are excellent and some are flat.

Cons: Food is kind of bad

Pros: The flight left on time

Cons: Not using Air Fiji.

Pros: Quick boarding

Cons: Plane was delayed. Second Virgin flight in a row for me.

Pros: Crew was friendly!

Cons: Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!

Pros: Crew was amazing

Cons: Nothing, great flight

Pros: Same old mediocre service a bit like catching a bus really very mundane

Cons: Food and entertainment