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Pros: "Serve customers with a smile"
Cons: "Better tasting meal packages served at economy cabin"

Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"

Pros: "Crew will do anything to help"
Cons: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"

Pros: "I like all"
Cons: "Nothing"

Pros: "Seats were good"
Cons: "Food could have been better"

Pros: "Efficient"
Cons: "Better food, better selection movies"

Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."

Pros: "Entertainment system ok"
Cons: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."

Cons: "Very cramped. Worst leg of the journey"

Cons: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."

Cons: "I liked everything"

Pros: "Friendly staff Good customer service"
Cons: "There was nothing i dislike"

Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."

Cons: "None"

Cons: "Nothing"

Pros: "Everything else"
Cons: "Food was less than marginal"

Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."

Pros: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Cons: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."

Pros: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."

Pros: "Clockwork prompt"
Cons: "Mechanical"

Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."

Pros: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Cons: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."

Pros: "Crew"
Cons: "Food"

Pros: "Flight crew great"

Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."

Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."

Cons: "The seats and there is not much leg room"

Pros: "Seats, crew"
Cons: "Nothing else other than above"

Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"

Pros: "crews were helpful"
Cons: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."

Pros: "Christmas decorations, service, attitude of staff"

Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"

Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."

Pros: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."

Cons: "It is really good experience. All the flight attendants are good"

Pros: "Just a generic flight. Had nice movies but nothing special."
Cons: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."

Pros: "Crew was very friendly and good service."
Cons: "Crew could have asked the passengers whether they need snacks in between."

Pros: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Cons: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."

Pros: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."

Pros: "Entertainment was great"
Cons: "The food is getting worse"

Cons: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."

Pros: "Flight arrived earlier than expected and the flight attendants were good and polite."

Pros: "Great Food"
Cons: "Nothing"

Pros: "The crew were all very polite, well mannered, and helpful."
Cons: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("

Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."

Pros: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Cons: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."

Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."

Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."

Pros: "Crew were good"
Cons: "Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options."

Pros: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."

Pros: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."

Pros: "Amazing aircraft! Amazing crew!"

Cons: "If they had gate number on bording pass from Doha to ahmedabad."

Pros: "Because I was in the bulkhead seat - it was good."
Cons: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("

Pros: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."

Pros: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"

Pros: "Great experience"

Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."

Pros: "The crew was absolutely amazing"
Cons: "More movies on the system"

Cons: "We requested the wheelchair but it wasn’t provided"

Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"

Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"

Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"

Pros: "Good attention from cabin crew and good food"

Pros: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Cons: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."

Pros: "legroom"
Cons: "being in the middle of three"

Pros: "Qatae Airways is second to non as always"

Cons: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"

Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."

Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."

Pros: "price, comfort, food"
Cons: "arrived late, causing connection stress"

Pros: "Great services"
Cons: "Boarding slow"

Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."

Pros: "Food was good. Quick response to call"
Cons: "Toilet wasnt clean enough. Not offered water regularly"

Pros: "Nothing"
Cons: "They cancelled my trip"

Cons: "Stupid and unbelievable rules"

Cons: "The seats were cramped"

Cons: "More veriaty on music would be good"

Pros: "Excellent service"

Cons: "Should use 380 craft"

Pros: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."

Pros: "Good flight"
Cons: "Food is terrible.. why can't they offer sandwiches or bread and butter for people who don't eat Asian food"

Pros: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Cons: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."

Cons: "The online check in system was down so we all had to line up to check in."

Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."

Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"

Cons: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."

Cons: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."

Pros: "The stewards were very attractive, the entertainment was plenty of movie choices."
Cons: "The food was terrible, the seats were extremely uncomfortiable."

Pros: "Upgrade to 1st Class. Very grateful for the experience. Outstanding service. Very professional crew. Awesome recliner seats. What's not to like about premium service?"
Cons: "Too short leg :( This upgrade would have been awesome for the longer leg of the trip (for a much needed decent sleep)."

Pros: "Helpful and frieendly"
Cons: "Counters should have opened earlier so we could have done aome ahopping at dfs"

Pros: "Good service, good entertainment options, modern aircraft"

Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"

Pros: "Excellent service and in time flights."
Cons: "Nothing."

Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."

Pros: "Exceptional Service Great Food New Planes Overall excellent"

Pros: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Cons: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."

Pros: "Like the friendly Crew ..."
Cons: "Food"

Pros: "Flight attendants are helpful from Doha to New York."
Cons: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."

Pros: "I really appreciated the upgrade"

Cons: "Not taking the blankets and headphones away 30-40 minutes before the flight landed"

Cons: "Not much food to eat."

Pros: "The crew"
Cons: "The chicken option dish was overdone."

Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."

Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Cons: "none"

Cons: "I paid extra to have an exit row for this long flight. Just before taxiing a man moved seats into the exit row seat next to me (not paying for it like I had) and was intrusive and sprawling out over into my space the entire very long flight. I am extremely unhappy about this and the willingness to allow him to move seats that I had to pay extra for and then left me zero comfort on the flight."

Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."

Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."

Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."

Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"

Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."

Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."

Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"

Cons: "Food was not awful and most item not available in Fist Suites"

Cons: "No Bassinet provided. Staff was not friendly One of them was very rude. Food was not good. Couldn't get a vegetarian food"

Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"

Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."

Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"

Pros: "I was upgraded to business class. Very nice"

Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."

Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"

Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."

Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"

Pros: "Movie choices"
Cons: "Checkin services Staff attitude"

Pros: "A380 is spacious"
Cons: "my tablet was not flat"

Pros: "Wine"
Cons: "Food"

Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"

Pros: "Great service all round and lovely staff on board! A delight to fly."

Cons: "The boarding process could be more organized and more smoothly."

Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."

Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."

Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"

Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"

Pros: "Twice on this nearly 8-hour flight attendants passed through the cabin with hot cloths to clean face and hands. Very refreshing! Good food."
Cons: "This is not about the plane or the airline; rather the airport in Dubai: build better restroom facilities for your female passengers! Near gate 29 is a women's restroom with just 2 toilet stalls and one sink! Wholly inadequate for the 3-4 gates it serves."

Cons: "It seems to me that the flights to India are a little more cramped than the ones from the West to Dubai."

Pros: "So comfy... Great service. Wished the flight was longer b"
Cons: "Nothing"

Pros: "Great airline and staff!"

Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."

Pros: "All was great ! Hope i'll be able to try the business class one day !"

Pros: "plain was big and clean entertainment was excellent"
Cons: "they lost 2 pieces of my luggage one of them was a wheelchair and there was a delay in takeoff"

Cons: "Huge drop in the quality of the staff compare to the previous flight 4 hours earlier. A lot of staff and maybe 2 of them seemed to be concerned by their job. Most of them spent most of the time eating, drinking and talking between them. They probably spent a better flight than us. For a 7 hours flight they offered us just once to have a drink. Their office was completely messy. Nobody really care about their job. They all seemed to be in training period."

Pros: "Nothing"
Cons: "The crew was not cooperative and the AC was hot especially in the first 3 hours"

Pros: "The service for my granddaughters was phenomenal."

Pros: "Economy seats still comfortable"

Pros: "Amenities and food, customer service."

Cons: "Not receiving the benefits we were entitled to, even after wasting time with a supervisor who did absolutely nothing--not even an apology."

Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."

Pros: "The ariplane, movies"
Cons: "The check-in staff"

Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."

Pros: "A great flight with friendly staff, comfy seats, good food, and great inflight entertainment."
Cons: "The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate."

Pros: "Everything was on time and the food and service was good."

Cons: "Love it"

Pros: "The crew were amazing and attentive."

Pros: "The plane was new and had a great feel. Pilots and crew very professional."

Cons: "One really bad movie."

Pros: "The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety."
Cons: "The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room."

Pros: "Standard of the flight was good"
Cons: "Cabin personal was unengaged rude and everything than helpful"

Cons: "flight delayed as usual"

Pros: "Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment."

Pros: "same as previous answer"
Cons: "same as previous answer"

Pros: "Very delayed flight that resulted to missed my flight going to davao"

Pros: "Service was very good. Food was decent. Surprised CX served dinner early in the morning Pacific time right before arrival at SFO instead to breakfast."
Cons: "There was an extra layer of normal security check at the HKG gate 15. The male team leader, probably in '50's, with two bars on his shoulder was extremely rude to the passengers. I was at the front of Economy class when a female Asian passenger walked up in the Business class ilne. He naturally tendered to her first and let her and directing her to a lower security ranking staff t the other side of area. All fine and dandy. But seconds later, a Caucasian male walked u,p indicating that he was with that female Asian, the security guard got real mad, shouted at the Asian woman who by then was some 20 feet away that next time she needed to tell him he was with someone. When it was my turn to go into the secured area, there were to guards available standing side by side, a male and a female. He let me and pointed toward the two guards. I asked him which one, he didn't answer. I asked a second time, "Male or female", he still didn't answer, just pointed his finger toward the two guards. His attitude was totally unacceptable."

Cons: "Still too cramped"

Pros: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."

Pros: "Except for one time service everything else is good"
Cons: "Staff forgot what I have asked for boarding could have been done using zones."

Pros: "Service was fantastic. Had a bit of a headache and the air hostess was quick to get me a Panadol. Entertainment system is good. Do check out the outside camera that works when landing gear comes out. Great view. Great idea."

Cons: "The plane couldn’t take off on time. Delayed arrival at HK and our connecting flight didn’t want to wait for us."

Pros: "On time, easy check in and boarding"
Cons: "Lack of variety in food choices, long wait at tarmac for take off from Beijing"

Pros: "I am frequent air traveler that logs about 100k miles a year and this is the first time I felt like writing a review about an airline. I traveled with my 4 year old son on this trip. Excellent service, high quality food options and flight amenities. I really enjoyed the food as did my son. My son left his backpack behind on the first leg and the airline staff retreived it and delivered it to the lounge in less than 15 minutes. I was astounded and had almost given up on seeing the bag again, given my experience with other airlines in the past. This is going to be airline of choice for future trips!"

Cons: "The system was unsatisfied by me, they made my name wrong on The ticket and say that was a flaut to me and I have to bear the extra cost to onboard. I never use it and recommend everybody not to use it anymore."

Cons: "The check in crew were not very helpful. I was asking for help but he didn’t even suggested a solution. Instead he kept ok saying he can’t do anything which is really disappointing. He is in a customer service area, he should be more accommodating."

Pros: "1st - boarding at hongkong was a pain. You line up at security just to transfer/transit. Then another line up to get inside the boarding area where they again check your ticket and boarding pass. Then theres another line at the gate where they scan your boarding pass. Just when you think you're done, there's another line right before you enter the plane where they check all the hand carry of the passengers. Overkill! 2nd - the crew - not very friendly at all. I noticed they spent more time chitchatting with the caucasian in front of me than with the rest of the asians around me. No smiles for the passengers - not even when they lined up to say hi and goodbye. They were just going through the motions. When they answered the call lights of the ladies in front and beside me, they were curt and abrupt. It was a good thing i didnt need them for anything. Then i happened to go to the restroom and i saw them chatting among themselves in the back while the bathroom was a mess. 3rd - seats were ok, but were narrower 4th - food was hot but the dinner wasnt appetizing at all - some kind of meatball/mashed potato slush. I could only eat less than a quarter of the entree. The breakfast was ok- egg was ok, the bacon was soggy and the sausage was not salty which was a plus. 5th - a lot of movie choices! Helped pass the time quickly"

Pros: "This flight was 16 hours long was very very cold for about 5 to 6 hours needed jackets extra blankets very uncomfortable for that time frame"
Cons: "I loved everything except for the freezing temperatures for 5 to 6 hours"

Cons: "When the crew in the terminal begins moving the economy class passengers in the aircraft its all a mess. Passengers with seats in the front and the middle are blocking the hallway of the aircraft which force the passengers with seats at the end waiting with a long line.The Cathay flight from NY to HKG handle in a much better manner. They let the passengers with seats at the end go in the aircraft first so that these passengers will never blocking the hallway or making any long line.Hope the flight to New York can improve in this aspect."

Pros: "Crew assistance, comfort and food"
Cons: "Very less choices of movies in entertainment systems. Also entertainment controls could be better"

Cons: "There was no entertainment system built into the seat back"

Pros: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"

Pros: "Get extra room for my self."

Pros: "Very professional and attentive, also thoroughly enjoyed the food provided."
Cons: "Ah there was a lot of crying babies, but that isn't the airlines fault"

Pros: "Crew were very helpful, food was great the economy seats were comfortable even for a 15 hours floggt"
Cons: "None"

Pros: "Being upgraded to premium economy was one of the best surprises ever in my life. Wide Seat and leg space, great food selection, baggages not misplaced, up to date email notification of flight status very much appreciated!!!"

Pros: "Staff Food"
Cons: "Delayed due to rain (stopped us boarding, held in skyway for 15 minutes, had to run to another gate) Poor communication on delay/flight info."

Cons: "More than two hours delay"

Pros: "Overall excellent"
Cons: "Short gap between flight and long walk going to the next flight gate. Passing the security alone take time plus u have to walk then ride a train after that long walk again going to the gate."

Pros: "Nice flight great service"
Cons: "I like everything"

Pros: "We enjoyed the flight, the food, the entertainment system. Everything was good including the cleanliness of toilet facilities on this 16 hour flight. Very happy with Cathay Pacific."

Pros: "Ease of boarding."
Cons: "Only served 2 meals the whole 15 hrs flight."

Cons: "Flight was late by 4hrs No food was supplied they said food is over"

Pros: "The seats (in business) were wonderful and made it easy to sleep. As I wanted to sleep, I did not access the entertainment system. The staff was great."
Cons: "The food was ok for airplane, but really expected a little better."

Cons: "Where to begin....The flight was delayed an hr leaving Hong Kong. Then we were rerouted without notice to Newark International. Upon landing and changing our plans, we were told we were actually proceeding to our original destination in JFK. However, we have to wait for a new crew and we're stuck on the tarmac, on the plane for additional couple hrs. The experience was very aggravating, especially after such a long flight. Additionally, I find Cathays lack of transperancy with their customers very unprofessional. Sad as this is my preferred airline to flight but will take this into account for future bookings."

Pros: "Service"
Cons: "bring back Me Before You!"

Pros: "Had a very present experience. Crew was lovely and helpful. Liked that we had menus for meals and snack readily available. Felt like the food was better than the average plane fair and wine with the meal of you want it. Plenty of movies on the media screen. There was often a line for the toilets. We must have been a well hydrated flight. Attendants were good with maintaining the tissue paper etc when notified that it had run out Overall a very pleasant experience."

Pros: "Cathay Pacific is a great airline - good and plentiful food and drink and the staff is ever so friently"

Cons: "Non"

Pros: "Crew were nice and accommodating. Food was good."
Cons: "Useless English movies and very few latest movies."

Pros: "A350 was very nice. Very quiet, new screens on entertainment system big and easy to use."

Pros: "The seats are comfortable enough though they felt dated and had less space between the seats thank Air New Zealand."
Cons: "The service was quite frankly bad. We felt as if we were in a forgotten zone between two curtains sandwiched between business and economy. There was no dedicated staff for premium economy and this may have been part of the problem. There were only six passengers in Premium economy yet at meal time our choice wasn't available. We were offered meals from economy as an option. Getting any service meant having to use the call button because the staff rarely popped in to see if we needed anything. I've never used the call button so often in one flight. Friendliness came across as a forced response to our queries and at times even that wasn't masked so well. Drinks were served in plastic cups instead of real glass (like Air NZ) and filled nearly to the top...practically a tumbler of wine. Not very classy. We were forced to use the economy toilets instead of the business ones (like Air NZ). Overall we felt that Premium Economy on Cathay was economy with a wider seat with the exception that the services was worse than our economy trips with Cathay. This was a huge disappointment especially when compared with the first leg of our trip with Air NZ which was outstanding. We are not keen to fly Cathay again but unfortunately we'll have to on the way home."

Cons: "Too rigid on the weight of hand carry luggages. 7kg (including the case/bag) is less than other airlines."

Pros: "The flight was on time, and my luggage made it through the connection."
Cons: "The audio on the TV didn't work, but otherwise, no problem."

Pros: "sorry had to cancel due to covid-19"
Cons: "sorry had to cancel due to covid-19 still waiting for refund ??"

Pros: "Great flight....enjoyed it thoroughly....."

Cons: "There was a delay of more than 1 hour."

Pros: "The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks."
Cons: "The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person."

Pros: "Absolutely nothing."
Cons: "They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad..."

Pros: "Good seating space, good service"

Pros: "Love Etihad service"
Cons: "Snacks, i didn't want set meal"

Pros: "That flight was sublime.The 787 business layout excellent,the crew excellent as well as the food and drinks.Again very surprised after previously read bad reviews...."
Cons: "Again pyjama on business class will have equalised Qatar business class.Well done,otherwise,Etihad."

Pros: "Entertainment and food were not bad."
Cons: "The plane was an old aircraft, crew could have behaved more kind, and the plane’s seats need to be replaced they felt like sitting on cardboard."

Pros: "Boarding staff ."
Cons: "Food was very bad and started to charge you for some food and drink items ."

Pros: "Good service"
Cons: "The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!"

Pros: "Departed on time. Seat was ok."
Cons: "Check-in and boarding was too long and confusing. Too much to walk between one place to next. Overkill on security and baggage check. Food was terrible. Second full meal was chopped up to just a salad and main dish...no bread or dessert. Air hostess could be more pleasant. Flight was late 1 hr."

Pros: "Breakfast was slightly better than dinner choice"
Cons: "Window seat is quite cramped and I am not sure why I had to pay to choose a seat before this flight but not for my previous flight to Singapore which resulted in me getting one of the last seats available which was a pretty cramped window seat. Also too many repetitive announcements"

Pros: "Everything good"
Cons: "Nothing really"

Pros: "Used their larger A380 plane Good boarding and inflight service"

Pros: "Pleasant SYD - LHR flight with a decent amount of room"

Pros: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Cons: "The food was not good. I had ordered low calorie and I got uncooked chicken and uncooked vegetables"

Pros: "Entertainment on flight was good. Very comfortable seating and courteous crew. Food was above average with not much variety."
Cons: "In-flight WIFI was very slow and felt a bit expensive. Boarding was a bit unorganized, but OK. Flight arrived a bit late and took-off 3 hrs late than the estimated take-off time and there was nothing offered in-flight during this time apart from water, which was a very bad experience."

Pros: "I liked the cooperation of staff and the way they took care of me. Staff Took care of my request immediately and made sure I was comfortable. It was a blessing to travel in Etihad. In future , I will travel in Etihad only. I am planning to travel in June again and will book my ticket in my favorite airline, “ ETIHAD”"
Cons: "N. A."

Cons: "Lied to me about my seat assignment. I was teady to pay for extra leg room bufor they declined and said they assigned extra leg room seat. But later I found that it is Norma seat. Liers"

Pros: "Excellent flight crew, remarkably comfortable seating—every aspect of the trip was above my expectations"
Cons: "Absolutely nothing"

Pros: "Space"
Cons: "Nothing"

Pros: "Service"
Cons: "Service"

Cons: "Mishandled baggage"

Pros: "To be honest, the plane, crew, airport... everything was overall pretty nice."
Cons: "My checked luggage got delayed for this first trip, and I had to wait three hours at the airport security."

Pros: "Plane is too old needs to be updated and good was below average. It used to be much better than that"
Cons: "Food, crew, seats and plane"

Cons: "Old plane, old movie lineup, tight seating, overcrowded"

Pros: "Was not rendered the service inspite of being charged"
Cons: "Custormer services"

Cons: "food was not up to standard. i pre ordered but they said they did not have. Also passengers do not have to freeze all the flight time. i told them 10 times to reduce the blower and increse the temp. People were getting jackets to cover them as it was very cold. NO NEED FOR SUCH LOW TEMP FO SO LONG TIME very discomforting"

Cons: "Etihad has gone downhill over the past few years and please consider this carrier as your last option for travel. They are simply not worth the money you save, considering the pain they make you sit through. Extremely poor service from the staff and they offer little to no option to you if the flight gets cancelled. They were not willing to accommodate my request to reroute to a new destination (which actually is cheaper than my original destination) as i was about to miss my consular appointment due to the flight cancellation and this was the only way I could make it. They outright said it's not possible, didn't even check if the flight to the new destination has availability or not. The staff especially at Heathrow is a joke, don't even bother reasoning with them."

Pros: "The flight crew were both considerate and kind."
Cons: "I disliked nothing."

Cons: "Crew was not as attentive as Emirates Airlines."

Pros: "The flight was on time"
Cons: "The bathroom were not at all clean and not maintained. The options for food was very limited to no choice."

Cons: "Seat was too tight. No foot rest"

Pros: "Staff excellent on board Plane very high standard"
Cons: "Waiting 1.25 hrs to check in in SYD- with 10 and 12 year old children Check-in staff member unclear on passport requirements"

Cons: "they have a uncomfortable seats in a long flights and comfortable seats in short flights like Abo Dhabi - Bahrain"

Cons: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."

Pros: "Good"

Pros: "Entertainment system , crew"
Cons: "Boarding, as we did it online but waited long queue because online counter was serving all passengers"

Cons: "There is no politeness of cabin crew and there not having ample stuff as snacks and liquor. They are not desire to serve you as long flight India to PHIONIX"

Pros: "Etihad is the best airline on the planet. Certainly the best of the ME3."

Pros: "Food"
Cons: "entertainment system is old"

Cons: "Entertainment didn't work on my seat at all. Crew started becomes delayed in responding to the call button and didn't offer good options as substitute."

Pros: "Blanket was provided."
Cons: "The crew attendant who checked me at Delhi airport informed that the flight to Abu Dbabi to Istanbul was a full flight and therefore the only option was to have a seat in the middle. However, near the end of my flight I went to the bathroom and noticed there were MANY open seats with more than a handful of people that had a whole row to themselves. I wonder where she got her information because what she shared with me was totally false and I am totally appaled. Also, very, very long lines to check in taking more than one hour to get boarding tickets. It is freezing on both planes."

Pros: "NOTHING"
Cons: "SERVICE"

Pros: "The service was spectacular to begin with. It was consistent, frequent and ultimately satisfying. It was a very comfortable ride with enough space for a broad guy like me. What I love most is their selection of entertainment. I have to say that in the 16-17 hours I flew with them (which I just came home from) I never felt claustrophobic, uncomfortable, or bored. I was in the middle seat. I love their flight progress and flight time. Their timing was very accurate. In fact, both flights landed earlier than expected."
Cons: "I didn't really dislike anything on the return trip. It was everything I expected and more"

Cons: "Last two flights with Virgin Australia (not Etihad) were very late. Va decided to cancel my booking on my international connection even though I could make it. VA DID ALL THEY COUKD TO MAKE SURE I MISSED MY CONNECTION."

Pros: "Excellent."

Cons: "This is the last time to travel with etihad , very bad staff and not coorporated at all except for ( business and first class) Accordinh to my 2 experience with them they did not componsate me for the flight was missing because of their delay and the other one because checked in desc dont accept my bag even if i checked in and i have the boarding and they did this just to buy new ticket for 300 euros ? For nothing and waist time I gave them 0 out of 10"

Pros: "nice plane"