1. Please deploy better trained and courteous staff. 2. Wheel chairs be available at all steps of layover till boarding gate. 3. Food services be also improved . 4. TV and phone charging facility be also provided.
Pros: "Flight duration, lay over and timings were convenient for us."
Pros: "Crew is horrible. Very rude and refused to help by any means when i asked for my baby stroller. I have 2 kids that I had to carry all the way through customs and bagga claim because refuse to bring stroller to the gate and was very rude in their answer. Horrible Experience. I will never fly emirates"
Cons: "train the crew to respect customers, and to show care for families. I'm surprised Emirates always market about how friendly they are with family travels when the crew not only refuse to bring the stroller to the gate like all other airlines, but was also very rude. Her name was Annalie"
Pros: "The counter workers upgraded my seats to window and a better boarding group."
Pros: "This leg was generally worse than Boston to Dubai. The airline staff were less polite, borderline rude."
Cons: "As above"
Pros: "Movies entertainment"
Cons: "Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods."
Cons: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. That the flight was long did not help matters. I was sandwiched between two other travelers on a three-seater arrangement. Again, is it just on flights to Kenya or other African countries that passengers DO NOT receive the travel pouch?"
Cons: "Flight delayed for more than hour and half the is no internet connection during the flight."
Cons: "I thought that may i find a gluten free food on airplane"
Pros: "I liked the service provided."
Cons: "Would like to see decent vegetarian food options. Also please introduce some variance in your menu. the menu has been the same in the last 3 flights."
Check-in staff were not very pleasing and sounded to be rude, even though I hold a platinum membership. The aircraft is brand new and good. As it's a short flight no other comments.
Flight delayed, rerouted, communication extremely poor. Crew efficient but robotic, not supportive
Pros: "The crew we're super amazing. They made the ride comfortable! The captains are really awesome!! They made ride really smooth. The movies were so great. They made the ride interesting."
Cons: "The food could have been better! I didn't like it at all!!"
Pros: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Pros: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Cons: "I like it the way it is. Keep doing the good job."
Pros: "Boarding was smooth."
Cons: "The crew were not attentive. I needed milk for my child but they never came back. Their food was HORRIBLE and only two choices and both spicy and tasted disgusting. Honestly the worst flight for me with Qatar airways"
Pros: "Crew was amazing."
Cons: "I had a problem with the seat cushion. Not comfy enough."
Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"
Cons: "Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience."
Pros: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Pros: "It was an okay flight. Nothing spectacular!"
Cons: "Shorter lay over Better entertainment choices The inflight charging was a joke, did not work in both sectors ."
Cons: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
Pros: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Pros: "Service god"
Cons: "Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice"
Cons: "Plane missed connection in Zurich. Transferred next day to United who charged us another $120 for extra baggage, which we already paid at Swiss. We would like reimbursement. Gyula E Balogh"
Pros: "Great services and the staffs. Very comfortable flight and plane"
Pros: "Since the flight from Palermo was 1hr. late. Swiss air took us privately to check our passports and directly into the plane. That was Excellent Or we would have missed our flight. We made it into the plane, too bad our luggage din`t."
Cons: "Not enough room between seats for international flight."
Pros: "The flight attendants were professional and helpful."
Cons: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Pros: "Food was good and staff was nice."
Cons: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"
Pros: "Smooth flight"
Cons: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."
Pros: "Wide airplanes, good crew members."
Cons: "Food is OK, but now Turkish airlines is missing vine they served in the past."
Pros: "Fortunately I was in an exit row, so I had legroom. Other seats were not very spacious."
Cons: "Arrived SF almost an hour late, then took an hour for luggage to arrive so we missed our next flight."
Pros: "I don’t like any thing take them over 5 hour to take me to the hotel"
Cons: "Everything I don’t like I don’t think so I will fly for free even"
Pros: "I enjoyed the food the most. The flight was short and easy."
Pros: "Everything- hot moist wash rags & overnight kit were luxury touches."
Pros: "Nothing. How can anyone overbook a flight and want the passengers to pay the price. Food is horrible. Will never book with this airline again"
Cons: "Everything. Customer service is horrible"
Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Cons: "I could not use my ticket I was trying to extension date but customer services terrible"
Pros: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Cons: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
Pros: "As always Business Class on Turkishwas an excellent experience. Good food and cabin service."
Cons: "Cabin was dirty, liquid stains on lighting fixture. Arm rested were dirty."
Nothing People were sick with no masks. I got COVID Food was terrible. Uncomfortable Lufthansa got really bad
I missed the connection because the other flight was 1 hour late I had to take the train
Some movies were only trailers. The food quality was not good. One of flight attendants was a little rude (in Teh-Fra flight). The flight was really smooth. It was on time
The online checkin link would not work.. I spent many hours in the morning the day before trying to access the site. I tried calling and continued throughout the day into the evening.. Distressing and it wasted my last day of vacation.. A very horrible experience when you are traveling International.. My first time and possibly the last time traveling with this carrier.
Pros: "Very confusing going through security."
Cons: "Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem."
Pros: "Seat back tv’s"
Cons: "Flight was delayed over 3 hours, food was mediocre at best"
Pros: "The crew was very helpful, gong out of their way as even bringing me camomile tea. It was lukewarm, it it’s the thought that counts."
Cons: "The seats were way too tiny on this giant airbus, even for me and my daughter-in-law who are both under 5 feet and under 100 lbs. te flight was torture. Food also was not as good as previous Lufthansa fare."
Pros: "The crew was very professional in their manner and went the extra mile to make sure the passengers were happy and comfortable. Wine was free and they offered a Baileys with coffee service that was a nice touch."
Cons: "Food was so so. I have had better airplane food. Boarding was not grouped by zones, so was a bit slower than usual."
Cons: "The crew were not very friendly. They were snappy and were irritated by requests. Often walked past us instead of offering drinks, felt ignored. The TVs did not work properly for many people."
Pros: "Touch screen is sharp and responsive."
Cons: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."