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Light and recline did not work on my seat. Very uncomfortable and could not read in the dark

great. I could have used a bottle of water or two instead of having to ask everytime. great service. very comfortable

Bad experience; they are not good anymore. They charge too much for luggage seat are so uncomfortable, Flight delays which may miss your next flight, they don’t care if you miss the flight or not. Zero customer services for front desk representatives Istanbul's airport I’m not using this airline any more.

All was fine , but air conditioning was not working on board properly so was very hot

Very nice and friendly crew. Boarding system can be improved.

Boarding process is one of the worst i have ever seen. Poor planning and lack of experienced staff is vert apparent. Seat changes till the last minute was an added stress to the process.

Bad service and food was not good. Give very less food.

Seat changes at the last minute Horrible checkin process Sad to see excellent airport with very poor service

Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.

Old aircraft, very very low business class standards, no privacy between the seats, horrible old TVs, tiny bathrooms.