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Pros: The boarding was good, seat comfortable. I liked that we were fed a meal.

Cons: Not having to pay for snacks, movies, head phones....just include it in the fair.

Pros: Crew was amazing to re-open doors and let 14 passengers board late after horrendously slow TSA throughput. Wish TSA could function like HA.

Cons: TSA needs to get their act together at Honolulu.

Pros: I love

Pros: Crew was friendly.

Cons: We were late leaving the gate in LA. Now we have been sitting on the plane for 45 minutes waiting for our gate in Honolulu.

Pros: Ground staff were particularly helpful

Cons: They have to provide better food.

Pros: there were extra blankets.

Cons: Cold air blasting for 8 hours.

Pros: Comfortable seats and good service

Pros: Service is nice. Very friendly. Food is good.

Pros: great service and comfort for the price i paid. Staff friendly. My seat was close to the restroom.

Cons: movies were dated.

Pros: Some crew members are excellent and some are flat.

Cons: Food is kind of bad

Pros: Very welcoming crew, kept us informed of any changes

Cons: The seats are old, no entertainment, really not the quality I expected for an international flight

Pros: The seats have a great amount of leg room.

Cons: It is nice that they offer a complimentary meal. However, the vegetarian option did not taste good.

Pros: Very friendly crew.

Cons: despite being an international flight, there was no charging station in the gate or on the plane the food was subpar to competing airlines that fly the same route serious lack of entertainment options again despite being an international flight

Pros: Very rude. Not professional. Slow service

Cons: Should have more knowledge and give effecient service

Cons: More leg room and softer seats would be nice.

Pros: movie selection was good

Cons: air was stale, food was just okay

Cons: Less single use plastic on the flight

Pros: The crew member went above and beyond for the passengers, some of whom were less than friendly and polite!

Cons: It really had to do with parents not controlling their kids and allowing them to play spongebob on the iPad without headphones. I used the wraps and eye mask that were provided so it all ended up being a great flight in the end.

Pros: TSA is rediculous and affects how people interact with your customer servce. Your customer service in Honolulu needs a lot of work. Pointing people to a single counter person to obtain a seat on a plane after the person has already been on a 9 hour Hawaiian flight is beyond disrespectful. It is cruel. It was close to a couple of months that I had purchased the ticket and I get on the Plane in Auckland only to find I would need to process through TSA yet another time in order to get to the counter and obtain my seat. 3 hours in a TSA line allowed 20 minutes to get to that counter. I also needed to find a private space to give myself my insulin. I do not do that in public bathrooms or even my own bathroom..... but it never happened because I stood in Customs line and then Imigration line and yet again the third TSA line. I think TSA held up over 200 of us because they went to lunch. He were stopped still with absolutely no progress for over an hour.

Cons: You and all the other airlines need to work together and improve TSA. The counter person at Hawaiian in Honolulu was unprofessional and capricious. She preferred to service a huge dog rather than myself, even though it was my turn . She also answered a male who cut in line rather than the person next in line. She did not know what was available and did not show any compassion for international travelers. We were treated as cattle.

Pros: Good entertainment systems. Easy flying from Maui to Auckland.

Cons: OMG the food. Were they serious? The Breakfast was the worst food Ive had on my 37 years on Planet Earth.

Pros: The atmosphere friendly staff!

Pros: The Aloha and smiles!

Cons: Nothing

Cons: The food options were severely limited; NO vegetarian/vegan options.

Pros: One crew member was very rude

Cons: I was surprised no meal service for a five hour flight I thought it was required when flying five hours that you would get a meal, when booking it said a meal would be served, no meal. Also no earbuds for the entertainment offered. Disappointing.

Pros: Food was not great but it is always nice to have a hot meal provided on the flight and I also appreciated the Maui Brewing beer they offer during beverage service.

Cons: I was seated in the back row and found it difficult to rest/relax on this overnight flight from Auckland to Honolulu because the flight crew was in the back socializing very loudly to the point where it was unprofessional. I could tell that I was no the only guest annoyed by the noise.It was very inconsiderate and unprofessional to behave this way while on the job especially during the announcements that I couldn ot understand because of the talking behind me. I fly Hawaiian Airlines often and have never had this type of issue. I was surprised that none of the other crew members said anything to the noisy group of hosts/hostesses.

Pros: Crew was really nice however slightly absent during the flight.

Cons: Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room.

Pros: The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight.

Pros: Good entertainment. Flight tracker kept breaking.

Cons: They don't come around with beverages hardly ever (twice on 13 hour flight) and they tend to skip the window seats. They tried to kick me off an overbooked flight even though I paid extra for a picked seat and booked months ago. Mediocre food. Tiny seats and I'm only 5'5". Will never fly again.

Cons: I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland.

Cons: WiFi....an outlet....

Pros: Comfy not overcrowded wonderful flight!

Pros: Got me where I needed to go

Cons: The layovers were terrible. Had a 12 hr layover in aukland. Won't use your site again. DISAPPOINTED

Cons: The food options were severely limited; NO vegetarian/vegan options.

Pros: well refer below

Cons: plane seats were dirty had crumbs on it seats had chewing gum stick on it movie how can u expect everyone to watch same movie there are children wlderly no respect to what they like

Pros: Very friendly crew...

Cons: Seats uncomfortable....oh well!

Pros: Great food and drink..complimentary on Fiji Airlines. Economy class seats are bigger than all US airlines!

Cons: Late to board d in Fiji due to ‘ operational’ reasons? Late arrival into Honolulu. But overall good flight

Pros: Service is nice. Very friendly. Food is good.

Cons: Slow.

Pros: Crew were very good

Cons: More movie selections

Pros: Friendly staff

Cons: 1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane

Pros: Polite

Cons: More selections for movies . Fresh veggies or fruit in meals.

Pros: the flight left and arrived on time

Cons: The crew were lazy & rude

Cons: There was no organization for those of us that were moved to that flight. Shifted from 4 different lines and luggage was not sorted out after customs. Our luggage didn't make it on our flight since someone said since it said CVG, it would be fine. It wasn't.

Cons: The frittata and the spinach was not the best meal, but the rest seemed really good.

Pros: Good movies make for a quick trip

Cons: United's hidden fees

Pros: Flight delayed for over an hour Only served water Sodas on demand

Cons: Staying on time

Pros: The crew was friendly and courteous

Cons: The seats

Cons: The flight was 90 min late. Boarding was pretty much a cluster as they tried to get an overbooked flight boarded in 25min to meet a reignited runway time

Pros: Boarding was on time.

Pros: The crew was very friendly, the plane was very clean, and we got a free upgrade to accommodate a family. Our upgraded seats were spacious and very comfortable! I also loved the food and free rum punch!

Cons: The free games on my entertainment system never worked, which was pretty disappointing. When I pushed “play game” it acted like it was thinking and then went back to the same screen as before.

Cons: WiFi....an outlet....

Pros: We enjoy flying with hawaiian

Cons: Leaving on time and not having to board a different flight because of mechanical issues.

Pros: Very nice flight attendant took care of seating problem.

Cons: Give me the seats I had reserved.

Cons: The flight was fine but it was 4 hours behind schedule.

Cons: No comment all ok

Pros: Free WiFi and a snack of crackers and a dip.

Cons: All good!

Pros: Sorry the flight was cancelled

Pros: Can't beat that. Bigger seat, better leg room, comfortable seats.

Cons: None.

Pros: A and A

Cons: Small and bland food. Very limited entertainment. TV didnt work but they gave me an ipad.

Pros: Trip , food etc

Cons: Delays on flights

Pros: Poor service in business class Low quality food Asked for dessert didn’t get it

Cons: Poor service in business class Low quality food Asked for dessert didn’t get it Clear sign of no competition on this route

Pros: Crew

Cons: I slept most of the way

Pros: Nothing was real impressive but nothing really bad for a budget airline.

Cons: the food, entertainment options (movies) the service including drinks, the plane itself and the overall airline could all be much better.

Pros: Their English, unlike US English, is a little hard to understand.

Pros: The crew were excellent - I lost my passport on boarding and they were very helpful finding it

Cons: We got off an hour and a half late as there was an audio technical problem.

Pros: Upgrading to Skycoach giving extra leg room was well worth it.

Cons: We boarded very late, and had no place to wait at the gate (it was locked off) and got no explanation. My headrest broke off midflight. There were no good vegetarian options on the flight, and the entertainment system was very old and hard to see.

Cons: We left about a half hour late, but made up some of the time in the air.

Pros: Super smooth flight, flight attendants were incredibly friendly and hospitable

Pros: The crew members were very helpful and the seating was very comfortable.

Cons: I almost missed my return flight. It was a 9:40pm flight but the lady at the counter said that because i bought my ticket early, the flight time changed to 8:40pm because of time change. I think that needs to be factored in when selling tickets don't surprise customers.

Pros: Barely had any interaction with the crew. They greeted me when I came on board but that's about it. Not much can happen on a 45 minute flight. I had a good aisle seat; thank you Orbits.

Cons: This plane was very basic; no technology and the tray table was TINY; not easy to put ANYTHING on. Useless! It got the job done. No sooner were we up in the air then we landed.

Pros: The Aloha and smiles!

Cons: Nothing

Pros: Comfortable seats for long flight. Crew friendly and helpful.

Pros: Crew was amazing to re-open doors and let 14 passengers board late after horrendously slow TSA throughput. Wish TSA could function like HA.

Cons: TSA needs to get their act together at Honolulu.