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The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!
The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!
Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.
Couldn’t request a vegan meal somehow but I noticed other people getting them
United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska
Good food and entertainment options. Great Staff that were all welcoming and caregiving.
The recline on the seat in front of me came back so that I was staring at the top of the man’s head in front of me the whole trip. He refused to bring his seat back up twice every time he was instructed to do so and only relented when he had a tray of good in front of him. And then right back in my lap!!! Horrible man!! I complained to the staff multiple times, but no one would address the issue. Otherwise, it would have been a perfect flight.
Flight was canceled due to technical issue shortly before the check-in counters opened. Passengers were rebooked on a flight three days later. Request to be accommodated on Air Tahiti Nui could not be processed. Customer service sorted out the refund after calling and being put on hold for almost an hour.
Carring crew, nice ambiance of the cabin, comfortable beds, good food well served. We liked everything.
The pilot tried to make up for lost time due to delays that were out of her control. She communicated the issues openly and clearly and made every effort to do what she could to alleviate issues.
2 of the 6 economy toilets were out of order. Drinks were not offered often enough - you have to order on-screen, which is often unavailable. Snacks and Milo ran out very early. Crew was fine but I think there was a sticking issue
Check in process is a joke. When are they going to join the rest of the world and let you check in on your phone.
Workers need better attitudes. The check-in staff in Maui was very rude.
Zero leg room. No entertainment screen. USB ports which are way outdated. The plane landed and stopped in the domestic terminal and we had to go to the international terminal to find our luggage.
I finished with my medical appointment early on Oahu and the Hawaiian airlines staff helped me get an earlier flight back to the big island. It was a great experience. There was no food or entertainment that is why I gave it a good
Unable to check in on line both directions. After standing in line to check in at the Honolulu airport we were told that we needed an ag inspection first so ended up having to stand in line twice. Fortunately we always arrive early. Process could be more clearly marked
Was unable to check in online within 24 hours of departure
They transferred us last minute to United where we had a 4 hour wait on the tarmac to fix a generator and then they ran out of food on the flght.
Overall, good flight and quiet cabin! Took the red eye home from Honolulu to LAX!
Our first experienced in Hawaiian Airlines was just okay. I traveled with my 2 year old and 5 year old and both kids are first time in Kona. We had delayed in San Francisco for 3 hours which is okay safety first. Originally our flight from sfo to maui to Kona since we had delayed the airlines re-route us from sfo to maui to Honolulu to Kona. I don’t know what to do I felt bad with my two kids they have been in 4 Airports and 4 airplanes going to Kona. I cried after we checked in at the courtyard Kona. It was a lot for my 2 year old and 5 year. Like I said I know it is safety first but the Airlines could have done better for people that traveling with kids. If you are in my shoes all what will you do? Anyhow, I tried to make my two kids as happy as possible while we are in Kona. I am not certain to fly Hawaiian Airlines again. I hope my experienced helps to improve whatever it needs to improve With all due respect, Christina Lorenzo
Nice short flight. Lots of turbulence coming in to Maui
Business class seats and amenities were excellent, crew very attentive. Slept well. Food good, lounge experience nice. Would fly them again. A350 aircraft excellent, very quiet.
The flight attendants were extremely friendly and helpful. Everything ran on time. I highly recommend Fiji Airways.
The experience was lovely in every respect. The crews were delightful.
Very clean aircraft. Friendly staff. New plane. Food quality was good. Not my flavor but I saw the effort.
Fiji Business Class was value for money. Would do again for a long haul flight.
1.5Hrs to get from plane into terminal. Long wait. Flight to NZ 1 he late
Flight full. 'Volunteers' to check hand luggage. Checked hand luggage is lost
The part that really made for a poor trip was that we checked luggage, and it took 1.5 hrs. to get our luggage. This made it so we barely got to our next flight. We were the last ones on board.
Staff was very helpful, polite, efficient. Food was excellent. Business class seat very comfortable.
We recently flew on FIJI AIRLINES, what a breath of fresh air! From their customer service at the ticket counter/ Baggage check to the flight attendants on the plane! When I bought the tickets they were the least expensive too! I took a picture of one of the flight attendants scoop up a very fussy baby and walk her around the plane, to give her parents a break. I would love to submit, but don’t know how. Meals were great, also complimentary beer and wine was a pleasant surprise!
My bag didn’t make it but otherwise it was a great experience.
I was in premium economy. My seat didn’t recline much - it was broken. My phone charger didn’t work.
Short flight. Needed a smart phone to watch any movie.
They actually held the plane for a few minutes and had someone at the escalators from Qantas checking to see if we were almost at the gate and radioed ahead to tell them that we were on our way. We called down to the person and gave her our names, coming as fast as we could.
First time flying in Qantas. There is zero WiFi on the flight to/from Australia. Crew was great both routes - very attentive, personalized service. Pleasant staff throughout.
After flying Quantas (Prem Econ - SYD-SFO) which was Spectacular, we boarded AA flight SFO/PHL.. Prem Econ was NOT available on this flight so we were stuck in Econ - even though we paid $2600 EACH/ONE WAY for this ticket. I even had to BUY extra legroom seats - this AT LEAST should have been included on the AA flight. There were no screens in seatbacks, forcing passengers to use phones for entertainment. No water bottles were provided - only cups of water. The Quantas flight was FAR superior to the AA flight - even though we purchased Prem Econ for the FULL trip....
The plane was new (<6mos old) and was very well appointed. Lots of places to store things/plenty of legroom/comfortable seats/great blankets and headsets. Food was very good too. And crew were all very friendly and accommodating. Great trip!
Overall a positive experience. As long as you are not connecting-I found the discount offered by Kayak and the customer service to be very good.
Meal definitely May be better as well as games (not at all) Flight attendants were ok- however cannot say that very friendly I loved that there was reasonably enough place for legs and third seats near us was not occupied
Seats to cramped. Food served needs better selection and more taste. Even though it was economy class a little upgrade in food would be a big plus in choosing Alaska Airlines again and more seat room. Thank You.
Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.
One of the best flying experiences I’ve ever had.
737 Max was leaking water into the cabin through the windows. Overhead bins opened on landing. Bad bad plane.
Unfortunately this is not a happy ending comment. Positive: flown United before no issue Negative: it only takes one bad experience to not plan future travel with United Cancún departure was delayed by 1h20 minutes, connection in Chicago was 1h30 minutes. Flight departure time 6:08 Miraculously 7 of us ran 4 kilometres through Chicago to arrive at 6:00 to be told very rudely by the 2 unprofessional United attendants you missed your flight and that we should of arrived early. Did I mention that reason I was flying? I received a call that my brother was dying and to get home. They provided no assistance would not answer any of our questions, ignorantly walked away. Deplorable
I was not able to buy food in the flight. They refer to include your Credit card in the APP, and if you are not from USA (i have a credit card form Canada) it is not possible
This flight was a code share on Air New Zealand.
The plane boarded and deplaned twice before the crew timed out. Flight was 7 hours late departing. Horrible experience!
Boarding process was well organized and orderly even though flight was fairly full. Water bottles were provided during boarding which was great as I drink a lot of water. Bathroom was not as clean as it could have been but was acceptable and fairly dry. Food however was mediocre. I have had better food on 2 hour local flights in other countries.
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
The overall ambiance was good. Seating ain the last row not so pleasant.