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Pros: great service and comfort for the price i paid. Staff friendly. My seat was close to the restroom.

Cons: movies were dated.

Pros: Friendly staff

Cons: 1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane

Pros: I love that the planes are loaded from back to front!!! I wish airlines in the states will follow suit. It seems that this makes the most sense.

Pros: Friendly crew. Cloth seats were pretty comfortable with adjustable wings on sides of headrest. Movies were mostly older and good PG at worst.

Cons: Cloth seats were pretty comfortable with adjustable wings on sides of headrest BUT very cramped in Basic Economy. I’m short and couldn’t even put my seat back for entire 11 hours because man behind me was so tall. Meals did not include any salad but did have small amount of veggies.

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Cons: We did not receive Food and entertainment because the website was not clear that you have to pay extra for these things

Cons: Generally ok for econ

Pros: There was a blanket, pillow, and headphones on my seat when I arrived.

Cons: We were not able to select our seats and didn’t realize we had received the seat and bag fare. We only received a cup of water and were seated in the next to last row, often overlooked and not acknowledged.

Pros: Free entertainment. Complimentary food

Cons: More leg room

Cons: The departure gate changed but no one told us. The departures hall where the original gate was had only one digital screen on the other side of the room with departure info. If sitting still didn't make me restless, we would've missed our flight!

Pros: Flight attendants were great!

Cons: Flight was a little cold - but in Hawaii, not always a bad thing!

Pros: Got me where I needed to go

Cons: The layovers were terrible. Had a 12 hr layover in aukland. Won't use your site again. DISAPPOINTED

Cons: Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone.

Pros: Fast boarding

Cons: Food isn’t tasty at all

Pros: Crew were lovely. Boarding was quick. Flight landed early.

Cons: Food was average

Pros: All as expected.

Cons: Crew could have been more pleasant.

Pros: The crew was SO polite, hospitable, professional the helpful. They were so kind when someone (us!) had a screaming four year old we were trying to calm down. They offered her a hot chocolate.... so kind and helped immensely. We were very impressed and will look to fly internationally with Virgin AU.

Cons: Airline food is always a bit rough. This was definitely on the 'better' side, but we were travelling with three small children, (ages 4, 5, and 7) and they didn't like any of the options. Luckily we had snack food for them to get through the flight.

Pros: The virgin lounge.

Cons: Bit more variety.

Cons: The food and drinks.

Pros: Business class manager really looked after my food allergy requirement.

Cons: New crew member - belatedly realised I was in business.

Pros: Polite

Cons: More selections for movies . Fresh veggies or fruit in meals.

Pros: Poor service in business class Low quality food Asked for dessert didn’t get it

Cons: Poor service in business class Low quality food Asked for dessert didn’t get it Clear sign of no competition on this route

Pros: Good price but not too good services

Cons: Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger

Cons: Flight was 4 hours late with no explanation

Pros: Free entertainment. Complimentary food

Cons: More leg room

Pros: The crew was very attentive to our needs. There were great in-flight entertainment options. The beverage options were great!

Cons: Aisles were really narrow so often times, you may be bumped by the beverage cart or other passengers.

Pros: Lived the staff on the plane

Cons: Did not like that with threw flighis home they would Not check our bags through

Cons: The food was so bad. Too Dry.

Pros: Free WiFi - was great and fast

Pros: The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment.

Cons: Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible.

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Pros: All good

Cons: It was very cold so the cabin could have been warmer

Cons: Honestly, you used to get a pillow and blanket. Now you get nothing. I know it's probably something that will never come back, but it's a nice touch. Otherwise, really satisfied with the flight experience.

Cons: Had a hard time sitting in the seat for that long. Not super comfortable

Pros: Free food!!

Pros: The entire trip was amazing

Cons: Very tight seating-uncomfortable. Crew was not very friendly

Pros: I liked getting a pillow and blanket. Movie selection was good but could be a little better.

Cons: The food selection was "meh." I am a vegetarian and I wish I was told during booking to request a veggie meal. I would have given an "excellent" score with vegetarian options readily available and better movies.

Pros: N/C for food, head sets and in flight movies. Crew was very professional and pilot was excellent. I liked that they boarded the plane back to front. Makes more sense. Service was excellent!

Cons: Hard to board when everyone lines up and doesn't get out of the way for those to board whose seat numbers were called. The attendant started calling the next numbers before the first group had a chance to get through all the people waiting! You couldn't push thru the crowd because others in front of you were in the same predicament. People were asked to stay in their seats until their numbers were called but they didn't listen. We were an hour late taking off. Food was not very good and I'm not a picky eater. Rolls were hard as a rock and The eggs were uneatable. The lady in front of me reclined her seat all the way back and slept the whole flight so I was uncomfortable the whole way home and couldn't sleep. Her seat was resting on my knees. Very hard to eat off a tilted tray table. Seats very close together so hard to get to the remote.

Pros: They provide blankets, eye patches for sleep, ear buds, and back pillows.

Cons: The head phones aux jack for my seat didn’t work and couldn’t hear the movie. The seats caused aches and no leg room. Lack of air flow. Food wasn’t good either meal I didn’t eat. Economy for 8.5 hours isn’t a nice trip

Pros: the flight left and arrived on time

Cons: The crew were lazy & rude

Pros: Good seat, great service. Typical quality QANTAS flight - perfect

Cons: Maybe the seat could have been more comfortable.

Pros: crew amazing seat to tight

Cons: wider seat

Cons: More leg room and space between seats is needed.

Cons: planes seats dirty chewing gums stuck on seats talking of entertainment not everyone will prefer to watch what is being played there arw children and elderly thats needs to be considered

Pros: The flight left on time

Cons: Not using Air Fiji.

Pros: Friendly crew. Cloth seats were pretty comfortable with adjustable wings on sides of headrest. Movies were mostly older and good PG at worst.

Cons: Cloth seats were pretty comfortable with adjustable wings on sides of headrest BUT very cramped in Basic Economy. I’m short and couldn’t even put my seat back for entire 11 hours because man behind me was so tall. Meals did not include any salad but did have small amount of veggies.

Pros: Some crew members are excellent and some are flat.

Cons: Food is kind of bad

Pros: Crew always competent & professional

Cons: Boarding was chaotic

Pros: Dear ok

Cons: Some of the Crew attitude could be better

Pros: fast trip from japan all ontime quick boarding and unloading

Cons: the food main meal on an australian airline consisted of meal a) sushi etc b)Japanese style chicken and boiled rice (chicken thigh full of fat and sauce was greasy) could not eat c)pasta twists with dried up sauce (could not eat) very poor quality food will bring my own next time no plain option

Pros: Staff were friendly

Cons: WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us...

Pros: Crew were relatively nice until there were mass delays deboarding and they refused to keep us informed as to what was happening. Also, delays at the start (with no AC, so it was very hot in cabin).

Cons: I could not eat the food as there were eggs in pretty much all of it (I have an allergy), and I was given no other options, which is unacceptable, especially given that this was a long international flight. Wine was terribly sweet. Touch screen basically inoperative (very tiresome).

Pros: Flight attendants were great!

Cons: Flight was a little cold - but in Hawaii, not always a bad thing!

Pros: Good entertainment systems. Easy flying from Maui to Auckland.

Cons: OMG the food. Were they serious? The Breakfast was the worst food Ive had on my 37 years on Planet Earth.

Pros: Free flight with my sky miles!

Cons: One tall black stewardess was rude. Cost money to watch movies so looked at lots of previews for free. Sandwich chicken salad not the best. Had to walk “mile” to get to my gate.

Pros: Friendly staff

Cons: 1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane

Pros: Crew were very good

Cons: More movie selections

Pros: Nothing was real impressive but nothing really bad for a budget airline.

Cons: the food, entertainment options (movies) the service including drinks, the plane itself and the overall airline could all be much better.

Pros: Helpful crew, good food, professional

Cons: FREEZING COLD cabin air temperature, as other reviewers have noted. Despite otherwise comfortable conditions to sleep, this made it impossible to get a good night's sleep.

Pros: Their English, unlike US English, is a little hard to understand.

Pros: The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment.

Cons: Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible.

Cons: I couldn’t get the seat to recline.

Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

Pros: I was excited to come back to the USA after a long vacation. When we arrived at the airport, the security started asking me questions immediately even before I checked in. They demanded I show them the ticket before it was even printed. When I explained that I was trying to check-in for the first time. They told me I was going to be reviewed upstairs and put a sticker in my passport. I proceeded to check in and just walked thru the normal security measures. After scanning my bags in security, I discovered there was no security meeting and proceeded to my gate. After the gate, everyone in line was subjected to a second security screen. This was a manual search and all articles were removed and repacked again. Then we proceeded to the plane entry where everyone needed to verify passport and ticket again. Later in the flight, I was having indigestion problem from my documented medical acid reflux problem and asked for a cup of water. He said sure and walked away. He never came back again.10 minutes later, I pressed the attendant call button again. 10 minutes later and no one came over. 15 minutes after that Albert came back over and said, "I see you have your call light on, please put your seat back up again." I can complied and he immediately turned off the light and walked away. 10 minutes later, Albert came by with the water cart and parked it right behind my seat. He proceeded to hand out water to everyone behind my seat. 30 minutes later the water cart arrived and I finally received my water (75 minutes after I asked!) Thanks Albert, I'll be following up with your management to see that disciplinary action is taken.

Cons: See above. The above problem caused me discomfort, pain, stress.

Pros: Efficient crew and boarding.

Cons: Hard to see movies overhead due to brightness of cabin.

Pros: Company in the plane Stewards were indeed what saved the whole ordeal with Fiji Airways for me.

Cons: Not leaving at the advertised time both from SFO and NAD Not having enough overhead space in the NAD to TBU flight.

Pros: Helpful crew, good food, professional

Cons: FREEZING COLD cabin air temperature, as other reviewers have noted. Despite otherwise comfortable conditions to sleep, this made it impossible to get a good night's sleep.

Pros: Easy checkin

Cons: Flight was late in leaving. Sat in seat for 45 minutes without moving.

Pros: Virgin lounge staff were super friendly and helpful - getting me on an earlier flight and giving me a spare seat next to me!

Cons: nothing negative to say

Cons: Food and more space

Pros: Happy crew

Cons: Melbourne weather lol

Pros: movie selection was good

Cons: air was stale, food was just okay

Pros: Very friendly crew, and super comfy flat bed in business class.

Cons: On this occasion, Qantas delivered the goods!

Pros: Crew was great! food was good entertainment was good

Cons: Economy seats very small and uncomfortably. Unable to get any rest on 14 hour flight. I will pay extra next time but online description made it sound better than was

Pros: Crew were very accommodating to the needs to the passengers.

Cons: Limit the recline on seats to less of an angle in economy.

Pros: As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing.

Cons: The selection of movies currently was a bit lacking.

Pros: The plane was great!

Pros: Crew were very helpful

Cons: First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good

Pros: Nothing.

Cons: Not being scammed on bag charges.