Pros: "Nicest crew on the planet. Restrooms stayed clean despite 12 hour flight"
Cons: "You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!"
Cons: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Pros: "The plane was very comfortable, food was excellent and everything in worked well. Crew was very helpful and got you anything you needed."
Pros: "Generally Excellent."
Cons: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."
Pros: "The seat was spacious and the crew was very nice!"
Pros: "Agents went above and beyond to help. Wish I had names because I was REAL impressed at how much they helped to get our bags checked. My son had purchased my ticket and not bought luggage voucher. They helped me get online and buy voucher. Would recommend airline to anyone traveling in that part of world."
Cons: "It was a very positive experience. No complaints. I will definately fly Air New Zealand when that is an option."
Cons: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."
Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"
Pros: "No security on this regional flight; made it simple to board. Very quiet for a turboprop aircraft. Boarding was delayed and not well announced."
The flight and staff was very good However: we could not check in using the website. We got the reminders and updated information but could not check in on either flight. And we did have the United App. Also just a tip for fellow travelers - going through customs in Chicago Ohare Airport it terrible.
Pros: "Inflight movies"
Cons: "Everything! Jam packed flight. and no Covid measures taken. Aweful!!! I will Never fly on them Again! Shame on the Airline!"
Pros: "The crew was nice once we got going - after 1.5 hr delay, not due to weather. The delay was per United's Capacity restrictions on a smaller plane: a 737. They kept giving offers to fly tomorrow, starting at $500 and when it got up to $2000, people really responded. Then, after another delay: gone"
Cons: "Communication was miserable. The UA workers tried, but really looked like they didn't understand what was happening. Too bad: wasted time."
Pros: "The crew members were nice!"
Cons: "Idk the fact that we sat in the airplane for over 40 min after landing since there weren’t any gates to get off..."
Pros: "The premium plus seats are quite nice! Excellent movie selection too."
Pros: "The WiFi didn’t work although it would charge you’re credit card."
Pros: "It was great that there were several empty seats so I could stretch out on the overnight flight."
Cons: "As usual, United manged to mess up something new and different. This time, they couldn't get the plane towed from the hangar to the gate in time for an on time departure. The ground staff was even annoyed by this development, and the plane finally appeared about the time we were supposed to be leaving. To their credit, the gate staff tried to keep getting updates and passing them along, but had little luck. Fortunately I did not miss my connection in Houston but I'm not sure the same was true for everybody. When we arrived, we sat for 10 minutes waiting for our gate to open, which the crew interestingly blamed on the delays caused by the rain. Funny, the only delayed flight on the screens in the terminal was odd ours. The rest of my trip was flawless. I'm sorry for Air New Zealand that they have to rely on United to gather passengers for them in the USA."
Pros: "The crew was one of most pleasurable group that I've flown with. Polite AND funny!"
Pros: "It was the ride of a lifetime the crew did something Unfathomable the flight wasn't delayed 75 minutes they actually left before their designated time which I Thought was just astonishing flight attendants were The pinnicale of what an employee of united Should be. Thanks for getting back right before 6"