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Cons: Very good airlines

Pros: Service fantastic

Cons: Food was a bit ordinary but on a short flight understandable

Pros: Slightly wider seats

Pros: Food and entertainment were great. Enough space to be comfortable. Crew was nice and attentive.

Pros: Said Paulo airport was chaos but flight was great

Cons: Made me check my carryon while waiting to board even though I said no and didn’t ask anyone else if they wanted to. Plane left half hour late

Cons: Lack of food!! LATAM you are doing it wrong

Pros: On board entertainment

Pros: food and crew service

Cons: Business class Seats are uncomfortable, cushion is not that soft, sides are narrow and too tall, hard square arm rest on the right, drink tray is behind your shoulder, hard to fasten seat belt. Ride was very rough in both directions. Not worth the price paid.

Pros: The crew were all very attentive.

Pros: Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry.

Cons: No enough blankets when feeling cold

Cons: The plane was so hot temperature wise. I was literally sweating in a T-shirt

Cons: I was bumped off the flight due to weight restriction and moved to a flight 6 hours later, it only took me 4 hours to rent a car and drive home. I am a 210 lb 6ft tall male. I was not the reason for the plane being over weight, I was there before boarding took place they didn't ask and I didn't fly.

Pros: The crew was super nice and seat were comfy

Cons: I know that thing can happened but this flight was delayed an hour and half

Cons: Leave on time

Pros: Everyone was very nice, food was good, movie choice was great

Cons: Would have liked a more comfortable seat. Couldn’t sleep well

Pros: flight crew are good, other general categories are average.

Cons: Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed.

Pros: Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait.

Cons: Food was mediocre. Coffee and tea were like warm or cold.

Pros: On time

Cons: Late start of check in

Pros: New plane

Cons: Everything else

Pros: Great crew! Cheap flight

Cons: Food okay, flight delayed both ways, seating uncomfortable in economy.

Pros: We eventually got to our destination safely although very stressed

Cons: The plane from Sydney to Brisbane was awful. The section where we were seated had a permanent cover over the windows, ours and others near us, over a large section. This was really claustrophobic. It was like being in a closed in tin can. It should be disclosed that the window seat is not a window seat so you have the option to change to somewhere else. The seats are really quite cramped. A huge delay

Pros: Slightly wider seats

Pros: on time, crew were friendly

Cons: have to pay to watch movie

Cons: One of the flight personnel I felt was very rude

Pros: Punctual flight, great boarding and great baggage service.

Cons: Bag drop could be improved with more personnel to help.

Cons: $80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport

Pros: Very smooth, on time boarding. Food quality

Cons: The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!

Pros: Price.

Cons: Entertainment system was old and slow. So-so food. Air New Zealand was better than Quantas for similar journey at same week of year and about the same price.

Pros: Service fantastic

Cons: Food was a bit ordinary but on a short flight understandable

Pros: Boarding was quick.

Cons: Flight was not comfortable, when seats are pushed back, there is no leg room left. Entertainment system and contents both were poor. Flight delayed by 4 hours.

Pros: The crew was spectacular. Could not have been more friendly and helpful. Went out of their way to provide great service. The food was great, especially the breakfast!

Cons: The coach seats were wide enough, but a couple of more inches leg room would have been better.

Pros: Great Business Class Lounge close to departure gate.

Cons: Connecting from a domestic flight with Virgin Australia to the International Terminal carrying 5 large pieces of luggage was a bit stressful and complicated. Train or Bus ? Lots of Lifts up and down. Boarding security was excessive.

Cons: No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!

Pros: Quick boarding and deplaning on arrival

Cons: Nothing

Pros: food and crew service

Cons: Business class Seats are uncomfortable, cushion is not that soft, sides are narrow and too tall, hard square arm rest on the right, drink tray is behind your shoulder, hard to fasten seat belt. Ride was very rough in both directions. Not worth the price paid.

Cons: $80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport

Pros: The attendants were very attentive

Cons: One of the poorest meals I have had in 50 years of flying do not like the seating configuration in business class

Pros: Quick and easy

Pros: The crew was spectacular. Could not have been more friendly and helpful. Went out of their way to provide great service. The food was great, especially the breakfast!

Cons: The coach seats were wide enough, but a couple of more inches leg room would have been better.

Pros: Price.

Cons: Entertainment system was old and slow. So-so food. Air New Zealand was better than Quantas for similar journey at same week of year and about the same price.

Cons: Plane was old seats are not what you expect for the cost and being supposedly business class

Cons: No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!

Cons: Our family nearly missed the trip due to delayed from Melbourne

Pros: Small puddle jumper, but everything was well organized.

Pros: Staff were always happy and friendly

Cons:

Pros: I liked that there was food available and that they offered complimentary snacks and drinks. Some of the crew members were nice and offered good service. I liked that they offered some type of entertainment and free wifi.

Cons: I didn't like that some of the crew members were not very nice. I also disliked that some of the crew members drove the food/beverage cart violently through the isles and saw as one of the crew members rammed into another person's leg, to only say "oh sorry" and kept on going. This same crew member missed picking up the trash from an entire row and was throwing trash on the floor. She was more interested in caring for a baby on board (not sure if it was her daughter or family member) than the rest of the passengers. I also didn't like the seats were so close to each other, the person in front of me almost hit my face when he reclined his seat all the way back. There wasn't much room to breath let alone stretch.