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Pros: Low initial ticket price

Cons: Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!

Pros: Great airline. Like all of them these days more room would be nice as would better vegetarian options. Friendly staff, they seem to care about the passenger rather than just being bossy about usually silly rules.

Pros: Easy flight.

Cons: Food in business class and more choice of movies

Pros: Crew was helpful and friendly in every way.

Cons: Seats are definitely made for smaller sized Asians.

Pros: Crew was supportive

Cons: Improve food quality and variety for vegetarians

Cons: plane parked too far from main terminal. long bus ride delays arrival time.

Pros: Newer planes

Cons: Better foos stewards

Cons: I couldn’t get the seat to recline.

Pros: good movie selection

Cons: we were o board @ 7pm & the captain & his crew arrived @ 7pm which made the flight arrive late & stressful for many transferring passengers

Pros: Comfortable flight. Drinks were excellent including tea!

Cons: Breakfast could be better. My son didn't get his choice on one flight and there was not much he would eat in choices. Make it more general so even teenagers/kids can enjoy. Crew could be nicer, especially in Premier Economy when we pay so much money!

Pros: The cabin crew was friendly, helpful and good humored. The in-flight video and audio choices were outstanding. Meals were good but not outstanding.

Cons: I suppose it is good marketing to make you walk past the amazing seats in business/premier class on your way past "Premium Economy" back to economy class on the Boeing 777 -- but it did make me wish I had a few thousand dollars to throw away on 13 hours of being pampered. Economy seats are pretty narrow. I am of average size and I was often bumping and being bumped by the passenger in the adjacent seat as well as by people walking up and down the aisle.

Pros: Crew was helpful, friendly, attentive.

Cons: Seats are definitely too small in both directions.

Pros: The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time.

Cons: Food could be better.

Pros: The seating for the short haul flight was far better than the long haul flight, the planes should have been switched as the short haul plane was more suited to long haul and vice versa

Cons: There was limited food available which meant there was no selection available just what was left, not acceptable

Pros: Crew was helpful and friendly in every way.

Cons: Seats are definitely made for smaller sized Asians.

Cons: Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight.

Pros: Crew were fantastic

Cons: Entertainment choices

Pros: Airline is pretty good

Cons: I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak.

Pros: All good

Cons: It was very cold so the cabin could have been warmer

Cons: I couldn’t get the seat to recline.

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Pros: Best flight I’ve been on

Pros: Premium economy is the way to go. So much more comfortable.

Cons: This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable.

Pros: Great food, wine, service Seats

Cons: no wifi

Cons: If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger.

Cons: Movies

Pros: Friendly staff Smooth boarding process Great entertainment system

Cons: temperature regulation on the plane was quite poor. Parts of the cabin were very warm and others were very cold and flight attendants had difficulty regulating the temperature. food was also quite bland.