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Pros: Crew was good.

Cons: Customer Affairs Office needs to understand their role or they should eliminate it as it reflects poorly on the company. In short, they suck.

Pros: The food, seat comfort, entertainment system and departure on time with an early arrival. I had lost my family heirloom money clip in the seat. The crew sent the flight agent Justin back to meet me at the gate and he went in and looked twice finding it on the second trip in.

Cons: The seats and the flight entertainment.

Cons: Left late

Pros: Entertainment was very good. Crew was professional and efficient.

Cons: The seat had no lower back support and was really uncomfortable.

Pros: The service was friendly and attentive, the food was good, the legroom was amazingly good for coach, and there were lots of good movies available. Really great all the way around.

Cons: For such a long trans-oceanic flight, I am used to the cabin crew coming around with drinks on a regular basis to keep people hydrated. That didn't really happen on this flight; I had to get up twice and walk to where the crew were hanging out (in a closed-curtain area) and ask for water.

Pros: Crew was very courteous and considerate.

Cons: Food quality could be improved.

Pros: The crew for Qantas is normally pretty damn good. This trip was no exception.

Cons: The plane had a mechanical issue. The plane had sat on the ground for over 12 hours according to flightaware. They didn’t try to work on the mechanics issue till about an hour or two before boarding. This delay caused a lot of issues for so many passengers trying to make connecting flights.

Cons: If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger.

Pros: Great food and crew

Cons: Seat comfort , WiFi

Cons: Seat assignment wasn't registered in the system and even though we bought the ticket together we couldn't get seats together - had to pay for premium seats. That's the first time ever I don't get assigned a seat with my travel companion. #MAJORFAIL

Cons: Great flight. Would have been nice to have on board wifi.

Cons: Love it

Pros: The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago.

Cons: NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX.

Pros: crew was excellent

Cons: seat was better this flight.

Pros: Check in counter was helpful and friendly

Cons: Better enforcement of 1 carry on @ 7kg. Saw some people with a carry on luggage, a fully stuffed backpack and a reuseable bag... 3 bags??!!!

Pros: It was a safe journey good rest and a very smooth operation

Cons: More vegan options

Cons: My flight was delayed almost 3 hours. Not good. Once in the air it was fine.

Cons: Im paid for confort. But give a economic. Maybe mix with golairline.

Cons: Had to check my bag yet others brought on two bin sized pieces. Had to get seat assignment at the gate and rep was rather abrupt with instructions. Smell of fuel in the cabin. In last row which was uncomfortable