Daily cleaning, installation of cabin HEPA filters on flights from Queenstown to the United States
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 15h 20m
The cheapest ticket to the United States from Queenstown found in the last 72 hours was $1,514 one-way, and $1,822 round-trip. The most popular route is from Queenstown to Los Angeles, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $898.
Most visitors from Queenstown need to provide a negative COVID-19 test result and/or quarantine to enter United States. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for United States
Visitors from Queenstown are not required to quarantine after entering United States.
Visitors from Queenstown must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to United States.
Current regulations for vaccinated travelers to United States: most visitors from Queenstown may enter United States but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Cons: "Baggage allowance is lower than most other airlines"
Cons: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Pros: "great seats + wifi. Was treated like a human being."
Pros: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."
Cons: "Very nice services"
Pros: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Cons: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."
Pros: "Free WiFi - was great and fast"
Pros: "The plane was great!"
Pros: "As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing."
Cons: "The selection of movies currently was a bit lacking."
Pros: "The plane, seat, food, amenities, staff, etc were all world class"
Cons: "LAX immigration is a nightmare but not NZ fault."
Cons: "Perfect flight. Delicious meals. Great crew."
Cons: "The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!"
Pros: "The crew were very welcoming and made you feel special. The food was great! The burger was tremendous! The films very up to date."
Cons: "The seat is comfortable but doesnt recline enough, I dont like the fact that you need to flip the seat to get it flat, when is it flat its rock hard! Good on AirNZ for providing the foam mattress topper it helps. ButOnce its flat you cant really watch TV."
Pros: "The crew were all very attentive."
Pros: "Outstanding crew -- attentive but not overbearing. Very pleasant for a 14-hour flight."
Pros: "Staff were always happy and friendly"
Cons: "Our family nearly missed the trip due to delayed from Melbourne"
Pros: "Inflight service and all round experience with Air New Zealand was excellent"
Cons: "Aircraft cabin way too hot on both jouneys"
Pros: "So good! Food was excellent, entertainment system is fantastic! All good here!"
Cons: "There wasn’t a thing I disliked"
Cons: "We booked our tickets and chose our seats and nowhere did it warn or tell us that we were located in a ‘safety row’ where the arm rest would not fold up. So we could not stretch out during our 12 hr flight. This was the most uncomfortable experience I have ever had on the multiple trips I have done between USA and Australia or New Zealand. The seat ordering from the kitchen was rarely available, even after the flight attendants had finished food service and pick up. The flight attendants weren’t very friendly."
Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"
Pros: "I could not fly back to the US pr the layover. I got stranded in Berlin. It was horrible."
Cons: "The airlines cancelled my flights back to the USA and the connecting flight. It was horrible customer service when I spoke to British Airways at the counter. Lady in TXL yelled at me to leave her desk and to call Air New Zealand. Air NZ said they cancelled flights then Flyus.com said to deal with Air New Zealand and said my flights got cancelled and that they could not get me another flight. I had to find out how to get out of Berlin. I had to fly to Spain to my cousin’s home because I haf no where to go and did not have money to pay for another flight from Berlin to LAX 1,200 euros. I am still in Europe stuck and it is Monday 4/30. My son needs me in Los Angeles! I will never use Kayak again. What happened to my $878 dollars????"
Pros: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Pros: "My first long flight. Although long flights can be difficult, my experience was great. The staff was nice and friendly. The flight was enjoyable I liked the food and drink service. Good selection of music, movies, as well as other information provided, such as information about place to be visited. I was traveling with two friends, we did not sit together, but we were able to message each other via the texting service on the screen, that was awesome!"
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "After 3 flights on Air NZ we were very impressed by their service. Comfortable seats, great inflight entertainment system, decent food and very friendly cabin staff."
Cons: "We had 2 middle seats, which was less comfortable, but it was my fault for not choosing seats earlier."
Pros: "Special thanks to the crew member who let me try all the wines before I picked so I could get something I like. Over all, very friendly and nice"
Cons: "I'd like more movie options. I had a very long round trip flight"
Cons: "Having to pay for aisle seats. Constantly having to ask for more toilet roll. Forced to have non vegetarian food!"
Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Pros: "I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time."
Cons: "Allow passengers to choose if they want a vegetarian meal."
Cons: "Check In Issues related to code share flight"
Pros: "Top quality flight"
Cons: "The black boxes next to your feet are oddly placed and limit leg room."
Pros: "Friendly crew, timely response, food was nice"
Cons: "The middle seats need to go back to 3 not 4. It would have made it a much more comfortable flight(since it was a non stop from Heathrow to LA)."
Pros: "The crew were outstanding as usual . This flight was amazing due to over the top excellence in service especially to me as an older passenger . Probably one of the best flights ever ."
Cons: "Leaving New Zealand again"
Cons: "Not enough room"
Pros: "The capitan spoke and explain that was perfect taking into account that was a cloudy day."
Pros: "The food was good, the accommodation, although it been a long flight everything was allright"
Pros: "Free booze."
Cons: "Not worth the extra money for preferred seats. Food was terrible. I figured I could just buy a sandwich or something but they didnt have anything except for pretzels. Even the options they had available on the menu the crew said they didn't have any of it on board. Then the in flight entertainment wasn't working for some people so they had to reboot the system which took about half an hour and I lost my place in the movie I was watchIMG. I guess it helped that they give you free booze, which was helpful in relaxing after all the issues. Overall I did not enjoy this flight even half as much as I did the way there."
Pros: "Service and attitude superb"
Cons: "comfort and seats. On the flight back, although crowded, it would have been nice to have the assistance that 3 large guys could have used to find a seat. Spent the entire flight sweating between two large gentlemen. Luckily, they were polite and we all managed."
Pros: "Good Service"
Cons: "I payed $50.00 USD on a seat so I would have a bigger seat. However, when I got into the plane, the lady that was going to be seating next to me asked me if I could change my seat with her husband; which was a regular seat. In order to avoid an awkward 12 hour flight, I agreed to change my bigger seat for a smaller seat. I felt disappointment that Air New Zealand separates parties and leaves room for uncomfortable situations. I really did not know what to do in this scenario, I paid for that seat but was in a way forced to give it a away without any refund in order to avoid 12 hours seating with some stranger's wife."
Pros: "Staff did a great job"
Cons: "The plan was very small feeling for a 777. Much more cramped than any Cathay Pacific or United flight I frequently take."
Pros: "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
Cons: "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."
Pros: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Pros: "Comfortable Premium Economy seating is well worth the cost for such a long flight. Food was excellent and crew was very attentive. Entertainment system was very limited and clunky to use. The safety briefing is the most entertaining in the industry. Would readily choose New Zealand Air again."
Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."
Pros: "Food was good"
Cons: "Customer service and ability to sort out technical issues were truly appalling. My touch screen monitor crashed and the controls that would enable me to alert crew members for any concerns also didn't work. Both issues happened twice. The second time, I informed them that if these technical issues continued to fail and couldn't be resolved, I needed to be placed in another seat, of which I specifically told them was not to be a seat far behind my current row seat. Instead, they went and offered me a seat that was 22 rows behind, especially after I had paid extra fees to sit in the seat I was given higher up the aisle. I also informed them that I wasn't feeling well and the closer I was to the exit when we landed, the better. They ignored these concerns. That is unacceptable considering that it was their system that was faulty in the first place that led to these problems. Their staff also failed to regularly walk the aisles to ensure customers were okay with the service. I've been on planes whereby the crew is constantly walking around to ensure everyone is being taken care of. For example, I had a great experience with Korean Air where I saw staff every 10-15mins checking on customers. Air New Zealand completely failed in this regard. When my system crashed the second time, because I couldn't call anyone in the crew using the controls on my touch screen, and the person sat next to me was asleep (didn't want to wake him up to use his device to call!), I waited 25-30mins before going up to the crew station to seek help. I had to wait an additional 10-15mins before I even saw someone at the crew station. There are some other issues I encountered but the above were the main ones. This is the first time I've actually had to criticize an airline for it's customer service. I've been travelling for over 25 years and never encountered what I did today. I certainly won't be flying with them again."
Pros: "Agents were helpful once entering the plane. They take the time to greet us, look at our ticket and direct us which row to take. Very helpful."
Cons: "Space is a factor based on the price. It is such a long flight and room for our feet or even a foot stool type would be nice to have."
"Food was very bad."
"once again everything from the boarding process to in-flight service was impeccable."
Pros: "excellent crew, helped me through my nerves about flying"
Cons: "would have loved to sit upstairs in the bar area."
Pros: "Was able to switch to an open row dubai to jfk. Nice crew..good food..veggie choices."
Cons: "Jfk-mia..held for gate 1 hr.."
Pros: "Food was good but served in a unorganized manner, drinks and food was not sequentially served as normally."
Cons: "The flight attendants were not polite and difficult to understand. They closed two of the lavatories for themselves. I’m not impressed with Emirates."
Pros: "crew responding to the request, supportive"
Cons: "food was just ok, not excellent. movie selection was not really top notch, just so-so..."
Pros: "The crew was wonderful. The food was excellent.the seats was comfortable."
Cons: "The whole boarding process was lengthy and totally unnecessary with the extra steps"
Cons: "Only one person in a three row and it was a great flight"
Pros: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Cons: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Cons: "No need for improvement"
Cons: "Kids food. Chairs weren't comfortable until I reclined it back. Felt like I was bending forward when in the upright position."
Cons: "Two teenage passengers were in front of us, extremely disruptive and loud the entire flight and no one from the crew addressed it or asked them to keep the noise down. Also, we were forced to check our carry on bags bc they weighed at check in- though we had already checked in online, more than 7kg!"
Cons: "Food could be tastier. But, you can’t starve"
Cons: "Vegan food was served with BUTTER how can this be vegan? NEED MORE Healthy options instead of Pan cakes etc made of Enriched Flour... Upgrades have become.alsmost nil. Emirates is making a huge profit but is not sharing with its passengers... had to wait one whole hour to get our baggage"
Cons: "It was good service by emirates"
Cons: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. That the flight was long did not help matters. I was sandwiched between two other travelers on a three-seater arrangement. Again, is it just on flights to Kenya or other African countries that passengers DO NOT receive the travel pouch?"
Cons: "The plane is great but the young gentlemen next to me is 300lb+(my best guest He's at least 6'2" possibly in his teen or early 20s) Don't get me wrong but to sit in coach for 14 hours with him in the middle seat is kind of a nightmare. Half of the way we all went to a bathroom and I don't blame him but the bathroom must be to small to clean up himself for I have to sit with feces smell for the rest of the flight. Imagine that. This is my second leg of this long flight from BKK to NYC. The first leg to dubai is horrible enough but this one top that by far!!!!"
Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
Cons: "again the boarding was an issue. the boarding time was listed at 1:45 am and we arrived at the gate then but there were no announcements about the flight and then the sign said final boarding call. Also for a 14 hour flight there needs to be bottles of water handed out and someone should be on board to clean the rest rooms half way thru the trip"
Pros: "Seating space in the plane"
Cons: "The crew was quite rude. My flight got cancelled and the next day there was no veg food in the flight. It’s a 14 hour flight for god’s Sake!"
Cons: "I am a 76 yr old traveller, did not get the change in flight schedule until I booked my flight. I was at Dubai airport for over 12 hours waited for the 3AM flight that took another 14 hours. Very stressful and tiring. There was not even a proper accommodation for this very long wait between flights. This experience will be told to all my friends and trust me it will be a very bad, negative endorsement."
Cons: "Very noisy for passengers sitting by crew area. Crew seats were used very frequently and every time it opened and closed it slammed waking up passengers."
Pros: "Loved the service. My flight was from NYC to Milan."
Cons: "There was not one thing."
Pros: "On time, entertainment good crew"
Cons: "Food was bland"
Pros: "Everything except boarding and internet"
Cons: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
Cons: "I've never flown Emirates and boarding section of the trip was very confusing. There was no audible instructions and they used flip-boards to indicate which group should be boarding. It was very difficult to see the flip-boards since the attendants holding them up were around 5'2". All was well once i got on the plane."
Pros: "Choice of movies was good"
Cons: "Changed flights in Dubai but there were not enough or easy directions. Could not hear boarding announcements due to announcement issues. Crew who served were rude and not useful most time, except couple of crew members. Ear phone not working, took a while after asking to get new one. Food was cold and poor - did not have second bite on most food. Crew serving was as if they were in training (must be) Cramped seat, which did not recline much, which was unusual for Emirates. Glad to be out of that plane."
Pros: "customer service of crew was good."
Cons: "there were many who were selected for extra screening (code SSS) this process added a great amount of confusion (without any communication) we were screened and put in an isolation area where we were not allowed to leave or use a bathroom. We were there for over one hour. at one point, we were moving into a long tube like structure where we stayed for at least 30 minutes while others were boarding from an different ramp. the communication was non existent and we were made to feel like prisoners. actually, we were prisoners."
Pros: "For starters, the seats were decently comfortable. They were wide, and offered generous legroom. The food was good: an unbelievable improvement from the previous flight (I recommend the chicken). The ICE system was impeccable. It had a wide selection of movies, TV shows, and games as well as access to the news. However, the flight's greatest perk my have been the compassionate crew. They were very helpful and friendly. They offered many accommodations, like a pizza and photo, all for free. Overall, the flight went very well."
Cons: "Although I enjoyed the flight, the only bad part was the boarding process. To start off, the departure in Milan was delayed for about 45 minutes. Also, when boarding finally began, the line was extremely long and moved very slowly. That was the only event that marred the flight to JFK."
Pros: "This two legged journey on Emirates was my first experience with this airline and the impression was an excellent one. Entebbe - Dubai - JFK went smoothly and comfortably."
Pros: "Leg space on time"
Cons: "Front legs little short"
Pros: "Efficient, clean, friendly"
Pros: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Cons: "I flew from Singapore to New York with a 1 hour 15 minute layover in Dubai. Passengers with layovers were instructed to be at the next gate 45 minutes in advance of boarding. This was seemingly impossible and cause myself and many other passengers severe anxiety running through the airport. The first flight landed 10 minutes late in Gate C, took another 10-15 minutes to off board, at which point we were held by a flight attendant who later guided us to get on a bus to take us between terminal A and C. The entire trip between gates was approximately 30 minutes and we inexplicably had to pass through security 3 times during the layover. It seemed poorly organized and myself and other passengers just made the second flight before the doors closed."
Pros: "Compared to other airlines, especially trips to and from Europe, this one was great! I will try to fly Emirates every time! I especially appreciated the variety and abundance of choices for entertainment. Eight hours just flew."
Cons: "As far as a reasonably priced economy flight, I can't think of a think. Of course, I'd always like a bigger seat but even those were better than most."
Pros: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."
Pros: "Better plane with much better entertainment system. Decent food. Once I had missed my connecting flight because of the flight delay, they promptly arranged for a hotel to stay at, as there wasnt another flight to NYC for 12 hrs. Otherwise I would have been really pissed."
Cons: "First time I have had mediocre crew on an emirates flight. The guy serving my section was not particularly friendly, had a bit of an attitude problem and spent a little too much time chatting up an attractive female passenger. Again, disorganized boarding process. First time I have experienced such terrible service on emirates."
Pros: "Very good airline with professional stafff and much better comfort than most other airlines"
Cons: "The food was pretty bad. I didn't even eat on the return flight."
Pros: "I liked the customer service, entertainment, flight Attendants, food and everything that Emirates has to offer! I felt like I was in first class while in coach!!!"
Cons: "The duration of the flight was extremely long and that made me uncomfortable and it was hard to sleep."
Pros: "Nice flight"
Cons: "time delay at Dubai Airport"
Pros: "The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids."
Cons: "More regular offerings of drinks."
Pros: "See above. Great airline all around. We travel a lot and overall it is one of the two best in the world on almost all counts."
Cons: "For large number of passengers, boarding is impossibly slow. I don't understand why, after boarding the priority passengers, airline don't board the rest of us from the back of the plane to the front. Doing it the other way makes us stumble across the front seated passengers who are busy stowing their carry-ones. This causes a bottleneck in boarding. Also, there are too many checks on us, which also slows things down. Also, Emirates advertises: one carry-on item of less than 15 pounds. On this flight I would say that at least 75% of the passengers violated this with large and multiple carry-ons. This is unfair to those of us who try to go by the rules."
Pros: "Emirates has a great reputation, and now I've experienced first hand why that is! Great (complimentary!) food and beverages, clean comfortable seats, generous luggage policies, and impressive customer service. The crew on our flight represented 19 different countries and spoke a total of 19 different different languages. The woman ahead of me was very unpleasant about her screen not working, and every attendant she spoke to was infinitely polite and pleasant. They tried to reset her screen, and eventually found an empty seat and moved her to first class!"
Cons: "Only that I can't take an Emirates airbus for all of my flights! I was detained for awhile during boarding because I was chosen to have my carry-on bag checked, and it took awhile because I had filled a water bottle after passing through security and it took some discussion before being approved (my husband didn't know where I was and had already boarded and was worried)."
Pros: "Food and staff service"
Cons: "Everything was great"
Pros: "Outstanding, professional, courteous, and highly capable staff; beautiful plane; extremely tasty food; generous beverage offerings; smooth flight, including take-off and landing. Kudos to the entire crew and to the Emirates Airline organization."
Cons: "The seats were very comfortable, but the leg room was inadequate."
Pros: "The food was good."
Cons: "The bathrooms were dirty and some of the staff were unprofessional. they dropped food boxes and trays on passengers including me."
Pros: "Emirates defines economy class .. No one else comes close"
Pros: "Friendly staff and variety of entertainment"
Cons: "Everything was good."
Cons: "I had a 3 hour layover in Auckland before my connecting flight to Queenstown on the South Island. Quantas delays in Melbourne wiped that out forcing me to pay $500 NZD for a later flight on Air NZ. After contacting with Air NZ customer service and explaining the circumstances, they reduced it to $100 NZD. Pretty cool. Quantas basically said that since I had purchased a rock bottom priced ticket I should take a flying you know what at a rolling donut."
Pros: "screen, ubs charger"
Cons: "be more careful with luggage; 8 flights on this trip and it would be this last one that my luggage cover was lost, and it wasn't a cheap one."
Pros: "Entertainment was very good. Crew was professional and efficient."
Cons: "The seat had no lower back support and was really uncomfortable."
Cons: "Seats are too small, uncomfortable. We had a 50 minute delay in departure."
Pros: "Seats were uncomfortable,"
Pros: "Good seat, great service. Typical quality QANTAS flight - perfect"
Cons: "Maybe the seat could have been more comfortable."
Pros: "Same as previous answer!"
Pros: "Good food and snacks. Great boarding and off boarding experience. Appreciated the help by Qantas ground crew who helped me with my wheelchair in Sydney."
Cons: "Small, uncomfortable economy seating. Crew came by infrequently but were attentive when they came."
Pros: "This flight was pretty roomy since I had a whole row to myself."
Cons: "When I checked in there were 2 employees behind the counter ignoring the line of people dropping off checked bags and 1 employee actually working to take checked bags. This is the third time in a row that this has happened on a Qantas flight for me."
Cons: "In flight wifi and entertainment didnt work"
Pros: "The staff on the flight was fine."
Cons: "When I went to transfer flight to Perth there was an agent at the security who found that I had a wallet ninja and showed him it just threw it in the trash without asking me what my options were. Had an attitude when I asked what the heck? He was totally rude and ruined my perception of the Qantas staff."
Pros: "Crew were generally friendly."
Cons: "Food was appalling. Told I had no choice and then what I got was inedible. Wine selection very small also. Two toilets for all of Business Class - always busy, super small and really substandard."
Cons: "Small seats"
Pros: "Very good selection of movies with recent releases; the section at the back of the plan with drinks and small snacks was also good music selection was also excellent"
Cons: "the meals were not great and spaced out a lot. no green tea, no eyemasks and socks provided"
Pros: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Cons: "The seating was s cramped Glad the flight was only 3 hours"
Cons: "My business class seat was the bulk head seat. I paid dearly for this ticket and was scheduled to do business in Sydney when we landed. Having both the bathroom and food prep just beside the bulk head seat means that the staff needs to mandate a quite environment so that those persons in those seats can sleep. The staff fraternized with the passenger and I was unable to sleep. I should have been warned about this seat selection. Also the curtain that separates the areas should provide more sound proofing ability. Devastated upon arrival. This was one of my worst Qantas experiences."
Cons: "747 not as pleasant or spacious as A380"
Cons: "Qantas food gets worse each flight."
Pros: "The wide selection of free movies and TV shows. The food is tasty!"
Cons: "Our first flight to LAX was delayed by 7 hours so we spent the day in Sydney airport, spending more money on meals that hadn’t been planned. Because of the delay, we missed our connecting flight from LAX to JFK. The flight we were re-booked on was also delayed for mechanical/paperwork issues so we arrived back home in NYC 8 hours later than originally scheduled. This caused us to spend more money on a taxi since it was too late to take public transportation. it also made it difficult to settle back in at home because both my husband and I had to get up early for work the next day and we missed several hours of unpacking and cooking time we would have had had our flight not been delayed."
Pros: "*Our flight from LA to Melbourne on January 7th was cancelled. Fortunately, Qantas crew members were able to place us on an American Airlines flight to JFK the very same day."
Pros: "This was the plane flown to and from Brisbane apparently. It's one of the oldest in their fleet. The economy seats were significantly smaller than our flight from Melbourne and the premium economy and business were not as nice either. Really. It comfortable. Crew weren't super friendly but were very professional."
Pros: "I like ice cream (TipTop icecream). It was okay and much better then meal. The dark chocolate after meal was also good."
Cons: "I didn't like food in flight. I don't eat beef and the other option was not tasteful."
Pros: "Not much. The movie selection was ok"
Cons: "How can an airline be worse than United. Ask Qantas because they cracked the code."
Pros: "Getting through airport at Sydney was nice and easy, and good overall at JFK."
Cons: "LAX was not an easy navigation from terminal to terminal, as there was little info provided in flight and a serious lack of good signage or information booths at the airport."
Cons: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."
Cons: "The delay was just disappointing"
Pros: "The flight itself was fine. Point a to point b with no hiccups."
Cons: "The cabin crew was rude and had no self awareness. 2 times where I wasn't finished with my drink and they grabbed it right out of my hands. I was grabbing it so they could clear everything else but they took it as me trying to hand it to them. Both times I told them I was still drinking that and they disregarded it and threw it in the trash without hesitation. It's like they were robots on autopilot. Also, the male attendant in my row would always bump me pretty severely with his bum while grabbing things from the cart."
Pros: "Helpful crew. Seats so close together, very difficult tou get out to use facilities. Meals tasty."
Cons: "See last comment above."
Pros: "The crew were fantastic! Attentive, humorous, efficient and very professional."
Cons: "The plane is well outdated. Cramped seats for a 14 hour flight. Minuscule TV screens. The 747 is a health hazard for flights over 6 hours. Bring on a Dreamliner or an A383 for that flight - PLEASE!!!"
Cons: "Cramped in economy, little space. So few staff members for economy. Had business on way over and obviously had so much attention"
Pros: "Smooth and timely flight."
Cons: "The egg salad sandwich."
Pros: "The crew in the ground and plane were very accommodating for Sydney to New York flight."
Cons: "On the flight from New York to Sydney the crew were rude and indifferent to needs even condescending."
Pros: "Fortunately for me my wife had to cancel her return flight in the last minute so seat was ok"
Cons: "Type of seats not comfortable. Even MD380 seats were better"
Pros: "It was nice that the flight was not full and we were able to stretch out in neighbouring seats. It was nice that the lights were left low for longer than a night's sleep, as not everyone wants to sleep at the same time on such a long flight."
Cons: "The food service was slow, and refills were not offered as has been the case on many other trans Pacific flights I have been on. Also we did not receive the mid flight snack that was listed on the menu. The meals themselves were not as tasty, varied, nor as filling as those on Fiji Airways and United Airlines. My dinner had only pasta with sauce in the container, with no other vegetable offered. I was still hungry after eating my breakfast, and I was only offered tea, when I expected both a choice of juice and tea."
Cons: "tv monitor didn't work well."
Pros: "Attentive cabin crew, plenty of snacks and drinks Good range of entertainment options"
Cons: "One of seats did not recline with button-push, but cabin crew instructed us on the use of the manual adjustment, so it worked out OK in the end. We flew Premier Economy on the LA-SYD outgoing trip; the main difference for our SYD-LA return in Economy was the presence of a 3rd seat in our row occupied by a stranger, so bathroom breaks were a bit of a disturbance for all involved. Still you get what you pay for I guess!"
Pros: "Received official flight delayed notice by email. New takeoff time 9:00 AM....Actual closer to 9:30. Caused by waiting for flight QF11 from Sydney and mechanical issues or something else which caused JFK passengers from another flight to be put aboard QF11 continuation to JFK. Turbulent air most of the way to JFK, no fault of Qantas. However pilot made no effort to avoid it or was not allowed to go to another flight level. In any event no communication from Capt. Food was mediocre at best. Cabin crew was getting beaten up by turbulence. They did the best they could. Arm rest USB power receptacle broke and headphone jack faulty (60C)."
Pros: "Despite very difficult and stressing transfer process and delay of connecting flight for 1 hour, we arrived on time to JFK. The crew was very nice. The food was good."
Cons: "The time for transfer was absolutely not sufficient, because there were long lines everywhere, no signs where to go next. Only at the end of a very long way there was a representative of Quantas to show us the way. We were very nervous because of uncertainty and came late to the gate. Then it turned out that there were many people behind us. The plane was waiting for them for about an hour. Finally, everybody came. It would be much more logical, if from the beginning the connecting flight to JFK was postponed to some more appropriate time."
Cons: "Bags got lost. Not enough time for connection at LAX ."
Pros: "Crew and foodnostfing"
Cons: "Boarding unorganized."
Pros: "Crew service."
Cons: "Seating place."
Pros: "- The kindness of the crew members - The food - The entertaining aboard"
Cons: "Special food was very bad. It smells."
Cons: "The flight boarded 30 mins after it said it would on the boarding pass, and then was delayed further by an ill passenger. We ended up leaving about 60-90 minutes late."
Pros: "They still serve free food and beverages, even on cross country flights. There were plenty of movie choices to keep us occupied."
Pros: "Should have put me on one of the Qantas flights that left sooner, no explanation, no compensation."
Cons: "Was not the original scheduled flight."
Pros: "I was able to make a connection without too much hassle"
Cons: "I had a economy plus flight booked and should have been on a Qantas from LA to JFK but due to delays I was put on an AA flight and downgraded to economy. I could have just as easily been upgraded to business - you chose not to do that."
Pros: "Not much"
Cons: "Flight attendants were more interested in socializing with each other than working. More interested in talking about what they were going to do in NY. They were not neatly dressed as compared to others Quantas crew members on other flights, before our meal was served they were eating rolls before serving us. Changing flights was a mess, getting your bags, going though customs, picking up bags and having to go so far in the airport to go check in again was disorganized. Food was not good, fish was fishy, worst meal in three weeks of traveling off and on plans in and out of AU."
Cons: "food was probably the worst airline food that I have ever tried to eat. Wasn't even able or wanted to eat it."
"The wait time at check in is extremely too long. I waited for two hours. I had 20 mins to make my flight after security and customs check."
Cons: "Good airline, will fly them again"
Pros: "So late and they not Help in my petition"
Cons: "Be more organized"
Cons: "Boarding was a bit disorganized in Guayaquil, and once we landed we sat on the tarmac of JFK for an hour before unloading outside and being bussed to another terminal."
Pros: "Neat, polite and orderly. Great food!"
Cons: "Not much."
Cons: "Food quality can be improved a little"
Pros: "Crew was friendly. First class seats fully reclined."
Cons: "I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired"
Cons: "Poor food"
Cons: "I would like to travel with this airline because is an excellent"
Pros: "I love it ! Everybody very friendly and the food was good"
Cons: "Maybe offer a little bit more food"
Pros: "The staff were very friendly at all times. Everything was clean an the flight atgandants were always near by incase you needed anything else."
Cons: "Awful service. Terrible food. The seats are so uncomfortable and the service rude."
Cons: "Couldn’t check in on line"
Pros: "In-flight entertainment is very good with a good selection of movies and TV shows."
Cons: "Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM."
Pros: "crew, punctuality, comfort"
Cons: "no lounge. $20 coupon toward meal at mediocre airport restaurant does not cut it. very laborious boarding process very long wait for 'priority' baggage entertainment system not functional"
Pros: "the crew"
Cons: "seats are the worst I had in 40 years of flying. Very narrow, hard and uncomfortable seats. The leg space was fine, but the seats are terrible. I flew inside Peru with Latam and they were great. I doubt I will use Latam for another international flight."
Cons: "I needed to change my flight because of a death in the family. To change my flight was more expensive than the initial ticket itself. That is ridiculous. You should not do that to people. There should be a $300 change fee and that's it. At most. The entertainment would be good if I could hear it - but I couldn't. The sound was terrible. Uncomfortable seats. Barely slept. Overal terrible experience. Also turn on the damn entertainment while we are waiting on the tarmac - why wait until we are in the air? Almost every other airline - all the good ones - Emirates, Lufthansa, and other quality airlines - will let you access the in flight entertainment as soon as you sit. But the change cost of the ticket was the most offensive thing. I feel robbed, in a time of tragedy."
Pros: "The food, entertainment, boarding and comfortable seating. The check in was great, they changed my flight and I flew direct. It wa really good."
Cons: "The crew was really rude to me"
Pros: "I flew back on a LAN plane and the experience was nothing short of what i expect from LAN. There isnt a single complaint. thank you."
Pros: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Cons: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Pros: "Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane"
Pros: "Everything except for the middle seat"
Cons: "The middle seat"
Pros: "The crew were very nice and friendly."
Cons: "It was a little slow to get on and get off the airplane."
Pros: "Plane was huge and comfortable. Lots of movies and shows to pick from. Crew friendly and considerate. Pillow and super comfy blanket. They offered dinner and breakfast on an overnight flight. Only ate egg and it was normal plane food. We landed 30 min early."
Cons: "When my husband and I arrived to Lima airport 2,5 hours before our scheduled flight, we could not check in because flight was overbooked? There was a seat for one of us (we overheard same conversation at counter next to our - 2 passengers, one available seat)... Explanation was they had technical problems with original plane and they had to replace it with smaller one and everybody else used online checkin in last 48 hours...Everybody else used online checkin?! Is that the rule? Last 48 h of my trip in Peru i did not have internet access, but if it's the only way to get your seat, you paid for months in advance, then I would find some solution. At the end, staying persistent in our request,we were on the scheduled flight (some "miracle" happened and we got 2 seats, next to each other, as same as couple from counter next to us)"
Pros: "Mad good"
Cons: "It was swell"
Pros: "-Entertainment in seat TVs was amazing. -Food was delicious -Tons of space and I was in the economy or regular seats. -Love the tinting windows! -Staff as always on LATAM in my recent experience was very good. Very cheerful and very caring and considerate. Must keep saying how good the staff was!"
Cons: "Long boarding time...however I realize this was a very large and full flight."
Pros: "were rescheduled for the flight Lima La2800. Scheduled departure 8.40a.m. Delay 2 hours - aircraft maintenance problem!? Still sitting in the plane in Lima."
Pros: "The attention was good. The air attendants were quite nice. For booking my meals I had a problem with the Call center and they left me waiting for 15 minutes until I had to hang. But then I contacted the Facebook page and I received an immediate response so everything was Ok."
Cons: "The plane on the first flight was quite old and the entertainment console was obsolete. The plane for the return flight was a new one, vey nice but the seats were hard and very uncomfortable."
Cons: "Boarding process was a mess. Not a smooth process at all."
Pros: "Flight schedule, inflight service and food in couch was amazingly the best I had in a long time. The entertainment was delightful. The telephone service for questions, while in Peru, was terrible. My flight reservation number was changed and I needed to talk to someone. I had to call the States help line instead of the local number which had a non working automated answering menu."
Pros: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"
Pros: "Everything. The while team was friendly, from check in on the ground all the way into the air."
Cons: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"
Pros: "The best crew and aervice I have come across in many, many year. The aircraft was really nice and conforatable too."
Cons: "Everything on this flight was amazing, I dare say even perfect."
Pros: "Not much."
Pros: "The plane and crew were nice, the food was pretty good for airplane food, they give you wine with your food. Overall one of the better airplanes and quality trip for the prices as one can get"
Cons: "The same things you don't like about all other airplanes, boarding procedures, lines for the bathroom ect"
Pros: "Most of the crew was really nice. The plane was extremely new."
Cons: "One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table."
Pros: "The big windows of the plane and the black tinted glasses are great, the service was great and the food very tasty. The seats are a bit narrower than the other planes but they are comfortable"
Cons: "The seats are a bit narrow"
Pros: "Smooth flight"
Cons: "Worst customer service I have ever experienced!"
Pros: "Plane was nice, good entertainment, good onboard staff. Very cool looking interior plane, and service"
Cons: "HORRIBLE pre flight, and in airport staff. Incompetent, zero clue as to handle a delayed flight forced every passenger to hand over passports into communal plastic bags and took them for 2 hours somewhere in the airport unknown to us. I should never have to give up my passport into plastic bags/strangers EVER. They lost my customs paper, and then proceeded to accuse me of "selling it"--They took it after I passed through customs initially and if they put it back in passport after they threw them all in plastic bags- god knows where it is, or who's hands it was in who may have took it. They would not give us food vouchers, or water. They couldn't figure out how to get buses and hotel rooms for people- basic simple business skills-- add number of passengers going to hotel, calculate number of seats per bus and that will get you the number of buses needed--- they couldn't figure that out. I will call and give more detail, I promise."
Pros: "The crew was very nice"
Cons: "We had an hour delay and 15 minutes since we land to go out of the pkain"
Cons: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Pros: "The food and entertainment"
Cons: "The seats were the smallest seats I've ever say in and I felt claustrophobic. Checking into this flight was a disaster and impossible. Tam would redirect me to Tam airlines and Lan would redirect me to Lan. The Lan customer service was unable to get into the Tam airlines flight so we emded up with the most awful chairs in the airline. I wish they would fix their website so checkin isn't as frustrating as it was for me. I understand the airlines merged but if each airline is unable to access eachothers flight then how exactly did you merge? ALSO when we got off the first flighy to connect in this one they gave us no explanation until 20min later to where we should commect to this flight. They MADE US WALK A 20min WALK TO ANOTHER TERMINAL WITH ALL OUR BAGS. It was awful. If your gonna need people to walk to another terminal the least you can do is supply a shuttle."
Pros: "The attention and the entertaining of the flight"
Cons: "I didn't have a wi-fi access in the plane, it would have been amazing and great to comunicate with family and friends that my flight was little delayed due to air traffic. The last thing I didn't like was the super delayed luggage delivery, because I had no energy to wait an appalling 40 minutes after a long flight."
Pros: "crew and cleanliness"
Cons: "Uncomfortable spacing of seats on short flights a nightmare on long hauls. Have to assume the distance between seat and seatback ahead is now a safety issue should an emergency evac. be necessary. Had to argue over an imposed seat change despite holding a 2 hour old agent issued boarding pass. Gate agent plainly lied in claiming an equipment change was making it necessary. At start of trip (1/14), not allowed to board connection and suffered an additional 5hr. layover delay due to baggage transfer problem. No compensation of any type graciously offered for any of the inconveniences."
Pros: "A business class upgrade, lay flat bed, very comfortable. Overall wonderful, made me want to take this flight every time I travel to Chile for business."
Cons: "The flight attendants were not very attentive compared to other business class flights I've been on, especially Delta. Seemed a little rushed, felt as if I wasn't able to enjoy the business class amenities."
Pros: "The airline was very clean. The attendants were very nice. The food was excellent."
Airlines flying from Queenstown to the United States have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Queenstown to the United States
Masks required on board, masks provided on flights from Queenstown to the United States
Social distancing seating
Middle seats unavailable to book on flights from Queenstown to the United States
Testing for antibodies, testing for symptoms for flights from Queenstown to the United States
Waiving of change fees. Search flexible flights from Queenstown to the United States