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Pros: ":)"

Cons: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"

Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"

Pros: "Pinot noir"
Cons: "No temp control, a little stuffy"

Pros: "Service and biz check in"

Cons: "We were not told that we had to buy meals and drinks ahead of time?! We had no food for an 8 hour flight and couldn't even buy a soft drink?! We were on an outdated plane leased plane from EVA Air and there were maybe 10 movies to choose from? Also, my reading light was broken. Not the level of care that I've come to know from Air NZ and really disappointed."

Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"

Pros: "Staff and seating"
Cons: "Paying for movies on a long trip really stingy ☹"

Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"

Pros: "A bit late leaving Auckland but we were kept well informed of the changes"

Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."

Pros: "Smooth flight. Crews' sense of humour"
Cons: "A bit of delay in take-off schedule"

Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"

Pros: "Plz could u guys add Korean subtitle to movie or tv . Because when i was boarding, i couldn't find any Korean subtitle. I can understand English so that's find. But it let me think u guys don't really care Korean market ."

Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."

Cons: "We did not receive Food and entertainment because the website was not clear that you have to pay extra for these things"

Pros: "The plane was actually comfortable! The food was complimentary and very tasty. The entertainment was endless!"
Cons: "There were a lot of empty seats...it would be nice that 4 people weren't put together all at once, but this was fixed once we took off."

Pros: "there were extra blankets."
Cons: "Cold air blasting for 8 hours."

Pros: "There was a blanket, pillow, and headphones on my seat when I arrived."
Cons: "We were not able to select our seats and didn’t realize we had received the seat and bag fare. We only received a cup of water and were seated in the next to last row, often overlooked and not acknowledged."

Pros: "Friendly crew, timely response, food was nice"

Pros: "Cool temps in plane"

Pros: "everything"
Cons: "nothing"

Pros: "Everything"
Cons: "Nothing"

Cons: "They were great"

Cons: "Not much"

Pros: "Everything"
Cons: "Nothing"

Pros: "Good lleg room in the aircraft. Friendly service."

Pros: "Everything. Loads of leg room."
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "Very nice experience --- probably my best experience in economy."
Cons: "Boarding started a little later than scheduled."

Pros: "No complaints at all"

Pros: "I enjoyed the entertainment and two of the fight attendants were nice."
Cons: "I didn't care for the family that was surrounding us from all angles; they were constantly in and out of their seats visiting one another while pulling, kicking, and opening and closing the tray tables over and over again. I didn't care for one of the unpleasant flight attendants as well."

Pros: "It was what I expected"
Cons: "Too cramped"

Pros: ".."
Cons: "."

Pros: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."

Cons: "Lack of leg room"

Pros: "Free drinks!"

Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"

Pros: "Excellent overall service as usual from start to finish"

Pros: "Air New Zealand provided the best service Iʻve had in a while!"

Pros: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."

Pros: "Comfortable seats and good service"

Pros: "Premium Economy is worth it on long flights, especially if they're overnight flights!"

Pros: "We think Air New Zealand is by far the best airline we've ever flown on. Service, food, entertainment were all superlative"

Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"

Pros: "the entertainment options."
Cons: "The cleanliness of the seat and surrounding area around the seat. Limited snacks. Inconsistent boarding."

Cons: "Cancellled"

Pros: "Plane was close to new crew well educated and friendly left my jacket on the plane when left and they met me at baggage claim without been asked Well done NZ"

Pros: "Nothing. I wasn't able to board the flight, so I wouldn't know."
Cons: "The staff from Air NZ made me lose my flight, keeping me doing queue after queue to pay for a piece of luggage that (apparently) was not included in a $350 fare. They wanted me to pay between $160 and $200 for putting a backpack in the plane!! Pay for almost another flight entirely! While I was going through the queues, the check in time ran out and, by the time I got to talk to someone at the desk to pay for the bag, the woman told me the plane didn't accept any more passengers... while I was still trying to get someone from the airline to help me! ONE HOUR BEFORE DEPARTURE. The plane was supposed to departure at 8:15 and I was still there at 7:15 trying to send my backpack to the cargo area...the solution? Re-book the flight, make me pay $185 in penalties and fees, plus $160-$200 for luggage and the difference of price when booking another flight."

Pros: "The crew was very nice"
Cons: "Softer seats more wholesome videos"

Pros: "The entertainment system has huge offerings."
Cons: "The food could be better."

Cons: "Customer service from the cathy pacific crew are not good at all.. I flight business to and from asia to the USA at least 3-4 times a year.. cathy pacific was such a disappointment.."

Pros: "Crew and the food"
Cons: "Seating was tight for me a big guy"

Pros: "Crew was excellent. Entertainment choices were excellent."
Cons: "One both flight my food preference was gone before I could choose."

Pros: "My flight was delayed, at check-in I was offered an earlier flight that was departing in 40 minutes. Because premium economy was full I was upgraded to business class"
Cons: "not getting any AA miles for economy / economy plus tickets on Cathay. Will make me consider flying alternatives like Thai next time"

Pros: "Seat is small"
Cons: "Crew was so busy and no smile"

Cons: "Ok perfect will do it again"

Pros: "Loved the crew, very helpful and attentive."
Cons: "Food could be better. No goodies like toothbrush or paste or sleep mask, but this is minor. Website is really bad and hard to check-in online. They could really simplify the website and allow folks to add their favorite miles in there. just so complicated to do anything on the website."

Pros: "Very delayed flight that resulted to missed my flight going to davao"

Pros: "Excellent ..."
Cons: "We were served only breakfast and lunch ... in 16 hour travel with a cup of noodles if you asked, the stewardess needed to get reminders couple of times. The steward serving food was excellent. No coffee nor drinks were offered after meals. Food was good though."

Pros: "Smooth easy ride and great business class lounges."
Cons: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."

Pros: "The upgraded seat to business class."
Cons: "Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."

Cons: "i had a surfboard bag that weighed 11lbs and my daughter had a surfboard bag that weighed 21 lbs and we are being charged $200 each both ways for a total charge of $800 round trip. This is an outragous fee for surfboard and other airlines specificly Alaskian Air, Quanties, and Virgin Australia have been letting us travel with surfboard bags for free that weight 3 times that much. I will never take Cathay Pacific again as we paid more for these flights because we had heard they do not charge for surfboard and they have great service. I had a total of $1200 fspending money for food and transportation for my trip to Bali. That leaves me with $400. Never again will I travel with Cathay Pacific and I will be spreading the word through social Media! Not a Happy Customer!!!"

Cons: "I didn't like their foods specially fish & chicken made me nausea"

Pros: "the service"
Cons: "food no to much"

Pros: "Schedule of the flight"
Cons: "The food can definitely improve a little more."

Pros: "Entertainment choices"
Cons: "The passenger I was seated next to was awful, but that has nothing to do with the airline. Food was kind of gross."

Pros: "The ground staff helped me get on board the flight despite a transit delay that caused me to arrive at the check-in counter a few minutes into boarding time. I have no complaints about the in-flight staff. Our flight arrived a few minutes early to our destination."
Cons: "It would be nice if the meal menus had allergy information printed on them. The plane was equipped with an older entertainment center, and some of the control buttons were a little unreliable. These are minor complaints, however."

Pros: "I did get an upgrade and saw a pleasant movie"
Cons: "There were no immigration forms on board. When I asked for one, the hostess said there had been an announcent Mayybe there was one in mandarin but certainly not in english. A senior hostess cam later to apologize zaying the reason was that there were new forns since 1 Dec when leaving the plane, everyone was given old forms! All very unptofessional..."

Pros: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"

Pros: "My husband fainted twice and they are so nice to accommodate my husband to the first class section so he can rest and sleep well! Amazing crew and I thank each and every one of them for their concerns and kind heart!"

Pros: "More leg room, incline on seats, blanket, pillow."
Cons: "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"

Cons: "I lost all my bags. FIXED IT"

Pros: "Same as above"
Cons: "Same as above"

Pros: "The crew is always polite and professional"
Cons: "I can't eat airplane food that is always Asian flavored....sometimes I just want a sandwich."

Pros: "Boarding was smooth."
Cons: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."

Pros: "Liked the food and everything else"
Cons: "Total flight time was more . It was extra to go to Hing Kong from India . Normal flight time to Toronto from India is 16 hours in other flights . Does not seem like a good idea to waste 4 hours more when you come to Toronto from India by Cathay Pacific . I wish I was in some other flight to save time . The route of he flight was long"

Cons: "To the guy in 26G, it was incredible how you ignored three flight attendants when they asked you to put away your laptop. You were so obsessed with your own self interests that the general safety of your fellow passengers was not important. That must have been some email that you had to keep typing even as the plane was pulling away from the gate. So important in fact that you didn't touch your laptop for another two+ hours. But you did get it out again and proceeded to pull the same stunt as we descended. Stunning behaviour. I enjoyed how you convinced the crew to put your laptop in the overhead bin both times. I believe the clincher was the four carry on bags you had with you. Priceless. Guess you should be grateful you weren't on a US domestic flight. But I'm sure you would have turned the story away from you and on to the crew."

Pros: "They gave 250 ml bottle water each on breakfast and dinner I like that . The crew members were helpful and friendly"
Cons: "There was less choice of movie. It would be good if they add more Bollywood movies and movies with more than 4 rankings."

Cons: "Food was awful flight and cr"

Pros: "Went up and down as planned."
Cons: "Late departure due to storms results in late arrival. Seat didn't work as expected. USB charger didn't work and interfered with the headset."

Pros: "Overall service excellent."
Cons: "The gap time between the connecting flight is short u have to pass the security and after that a long walk going to the gate of the next flight other than that it's excellent. My concern is if the passenger has a health problem he/she going to have a shortness of breath. The crew/staff who assist me excellent."

Pros: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Cons: "None experienced"

Pros: "Stewardesses were cordial"
Cons: "would it be possible to get some Christian-friendly movies? Seats were cramped."

Pros: "I fly CP to Bangkok because they have best schedule and shortest trip from Hong Kong to Bangkok - have flown 15+ times"
Cons: "The food is AWFUL - the menu is geared to chinese (I guess) and the flavors are undesirable but I don't fly for the food; the english entertainment selection is limited but adequate"

Cons: "Really uncomfortable seats"

Pros: "Service"
Cons: "bring back Me Before You!"

Pros: "Food, games attendants were helpful"

Cons: "Those economy seats can only fit a child comfortably."

Pros: "Crew were super friendly. Food was pretty good for airline food."
Cons: "Bag drop in Melbourne was poor - it took close to an hour just to drop bags. Flight was very busy. While food/drink was good, it did take quite a while to be served."

Pros: "Crew was friendly."
Cons: "During boarding please setup separate lines for end and front cabin seats. Since everyone where mingled during boarding the flight the aisle was blocked by front cabin passengers loading their cabin languages.. Try boardning end of the cabin passengers first like from seats 60-75 and then front cabin seats."

Pros: "Plane was newer & clean. Cabin crew was helpful & nice with my dad transferring from wheel chair to the plane"
Cons: "My family traveled with my 80 year old dad but Hong Kong ground crew would not allow us to board together. My wife & I had to carry all our carry on baggage since my mom was the only one allowed to board with him. All three previous flights the ground crew allowed all of us to stay as a family."

Pros: "The stewards worked very hard, the pilots did a good job. The food was good too."
Cons: "I think it's cruel that this company (Cathay Pacific) has bragged about these economy seats being comfortable. They are not !!! My back hurt and my knees were killing me because they have you crammed right up to the seats in front you so you feel like you are packed in a sardine can! And you will be in big trouble if you take a window seat and you need to go to the bathroom because then you must be a contortionist to get out of that seat when in flight and everyone has their seat reclined, just horrible!!!"

Pros: "The business class seating is all lay flat and all seats are isle seats."
Cons: "A medical emergency required us to land in Vancouver delaying our flight into Lax by 1-1/2 hours. I missed my next flight and lost my 1st class seat. No help was offered."

Pros: "Shorter flight airplane much nicer"

Pros: "Nothing wrong with the flights, but big issues with Cathay Pacific coordinating connecting flights after first flight was canceled."
Cons: "I was waiting and standing to find out about my rebooked flight for 3 hours. The Cathay pacific employees in Manila tried their best to get everyone on the next connecting flights out, but there was no proper system. Everyone was trying to handle the cases of multiple passengers rather than delegating tasks. PLUS the new flight went through an additional stopover in Vancouver... Was not messaged about any compensation."

Pros: "Everything about the flight"
Cons: "I loved everything"

Cons: "Very cold inside plane I catch cold"

Pros: "Cathay has excellent service, food and staff"
Cons: "It was excellent all the way"

Pros: "Nothing"
Cons: "Seats are uncomfortable. Service was not very kind on either of our Fiji air flights. I honestly will avoid flying with Fiji air in the future—much better airlines to choose from."

Pros: "The people were great! And it was a smooth ride."
Cons: "The seats are very uncomfortable. I could not get comfortable and my tailbone just ached. I tried sitting on a pillow, but that did not help. And the cabin was too cold for me."

Cons: "350 pound passenger placed next to us in window seat. Passenger took over 1/3 of my wife's seat. Flight was full, no effort made by crew to correct situation."

Pros: "Liked that I was heading to Fiji for some nice vacation"
Cons: "A lot could have been better, the crew and captain didn’t know the immigration procedures for the United States, both flights late. Then also entertainment was quite lacking on a 7 hour international flight."

Pros: "Comfortable seats and great on board hospitality"
Cons: "Boarding in Nadi international airport for Fiji airways is boarding the passengers from the back of the aircraft first which was different for me"

Pros: "The crew was great. Food was good."
Cons: "They SERIOUSLY need to update the entertainment on the plane. If everyone has to watch the same movie, which prehistoric in itself, can they at least make a recent movie and not one from the 80's??? They played 2 movies, both from the 80's!"

Pros: "Nice crew"
Cons: "More leg room and comfortable seats"

Pros: "Crew was amazing!"
Cons: "Checkin and gate crew were amazing! It was hard to hear the announcement on the intercom in Apia. Too sound was not clear and precise."

Pros: "We boarded and left on time, the service was good."
Cons: "The picture on the screen for the movie was very poor, although the selection of movies was really good."

Pros: "Crew, food, drinks."
Cons: "More in flight entertainment options like movies to choose from."

Pros: "Friendly crew. Cloth seats were pretty comfortable with adjustable wings on sides of headrest. Movies were mostly older and good PG at worst."
Cons: "Cloth seats were pretty comfortable with adjustable wings on sides of headrest BUT very cramped in Basic Economy. I’m short and couldn’t even put my seat back for entire 11 hours because man behind me was so tall. Meals did not include any salad but did have small amount of veggies."

Pros: "I liked the complimententary pillows and blankets."
Cons: "The crew was not friendly at all. I had to ask for snacks from the crew in the back of the plane. The seats were not comfortable and the entertainment was dated and old."

Pros: "A and A"

Pros: "was good service and food was nice"

Pros: "Good flight"
Cons: "Food"

Pros: "I love that the planes are loaded from back to front!!! I wish airlines in the states will follow suit. It seems that this makes the most sense."

Pros: "Friendly efficient crew. Clean modern Airbus aircraft and no delays."
Cons: "Food was limited and not great."

Pros: "Great food and drink..complimentary on Fiji Airlines. Economy class seats are bigger than all US airlines!"
Cons: "Late to board d in Fiji due to ‘ operational’ reasons? Late arrival into Honolulu. But overall good flight"

Cons: "I arrived in transit from another flight, no representation to make check in. I needed to wait for gate to open before I could check in. then there was no time for the airline to recover my Bag. Do no us this airline in transit"

Pros: "We arrived safely"
Cons: "90 minutes delay without information or appology."

Pros: "crew very helpful"
Cons: "larger meal would be niice"

Pros: "Friendly people nice plane"

Pros: "It was a pleasant and short trip from Nadi to Suva."
Cons: "No complaints."

Pros: "Fantastic crew on board. Great service. Food left a bit to be desired. Entertainment a bit dated but great value for money & extremely punctual"

Pros: "The flight attendants were awesome. Super friendly. Was also a surprise that we received full meals. Would definitely fly again."
Cons: "Planes seemed dated. Video equipment was in overhead bin."

Pros: "I traveled with my 4 children and my husband. Out of Honolulu the flight is scheduled very late so i had extemely exhausted children. The gate agents were so very helpful and so compassionate, especially because my 4 month old baby was crying. They stepped up and helped me with my other kids as my husband was out looking for water to make a bottle for him. Awesome awesome service! The crew was very nice and helpful when we were all sleeping. Did not bother us once and they let us sleep. Unfortunately I did not try their food service but my husband said it was delicious. The only thing was that they only offered a couple of movies via some small screen at the ceiling of plane making it hard for my 5 yo daughter to watch anything ultimately relying on their tablets which dies early. Overall, from check in to touch down, it was a very pleasant flight! Oh! And the blankets were so soft!!"

Pros: "The people were amazingly friendly and the airport was awesome. Really small and unique."
Cons: "Liked everything about it"

Pros: "Very comfortable and the pilot landed the plane perfectly in bad weather! Thank y'all Fiji Airways!"

Cons: "Nothing"

Pros: "The way we were boarded."
Cons: "Seating was uncomfortable and meals were tasteless"

Pros: "Everything was fantastic,,,to being on tine, to boarding and to service thru out the flight. Five star airline!"

Pros: "Crew."
Cons: "Food."

Pros: "They did hand out thin blankets."
Cons: "The temperature in the airplane... Couldn't feel my body!"

Pros: "Nice food."
Cons: "Planes feel not well maintained, no electric outlets, not enough screens..."

Pros: "Loved the soft good quality complintary blankets they had available for us on every seat as well as pillow. Really made it feel homey and comfortable. Probably the best airline meal I’ve had. It was like a creamy mushroom chicken with mashed potatoes, cheese wedge, crackers, etc."
Cons: "The luggage weight limitation on carry-on bags"

Pros: "movies and tv were cool"
Cons: "Fiji Gold is too sweet, Fiji bitters is much better"

Pros: "This flight was cancelled due to storms in the Pacific. Fiji Airways put passengers into a hotel and paid for meals."
Cons: "Fiji Airways had poor communication with us about our onward flights, causing us to wonder what was going on. In the end, we were scheduled through another airline 3 days after our flight was scheduled to leave."

Pros: "Aircraft was comfortable."
Cons: "The stranded in Apia."

Pros: "Nothing to like."
Cons: "Cancelled the flight going to Christmas Island and wouldn’t reschedule until the following week. Trip that was planned for almost 2 years never happened. At least they could have tried the following day but I guess it was a financial decision and not one made with customer service in mind. I would never fly on them except they’re the only game in town to reach Kiribati."

Cons: "The flight was cancelled which ruined the trip for myself and seven friends."

Pros: "Staff and food were great, the flight was also very smooth. I would definitely still fly with Fiji airways, I think the delay just made everything seems worse."
Cons: "We were delayed over 3 hours. The intercom didn't work very well and the entertainment system was pretty much out of order. Also one of the toilet doors wouldn't lock."

Pros: "Food was really good not many airline offer free meal"
Cons: "Forms and then again on computer"

Pros: "Entertainment"
Cons: "Service was poor. When serving food the flight attendant didn't ask the passengers to move their seats up I had to ask them to tell them. Food wasn't good. Need to offer more water on flights"

Pros: "Flight attendants were terrific, nice to be able to drink and eat with no worries after a week in Christmas Island."
Cons: "I would Jhabvala liked to have a choice of seats in a plane that was not full. Some people had a whole row while others were full."

Pros: "crew, service, food"
Cons: "Length of trip"

Cons: "Flight was very cold. We went through security three times. Limited number of movies and music. Food was not poor quality. Boarding took forever and there were a couple of excuses for the delay given in an unprofessional manner. Overall I would pay extra to take a different airline next time."

Pros: "Staff was very kind."
Cons: "Plane was delayed by 2 hours Leg room was tight for a 10 hour flight Movie options were dated"

Cons: "The only choice of food was curry"

Pros: "Easy boarding."
Cons: "The food. The crew can be a little friendlier. They don't seem too happy to work for the company."

Pros: "Very good food and service. Plane was spacious and looked new."
Cons: "On board entertainment was limited."

Pros: "Everything about the 787. Very comfortable and pleasant"
Cons: "Again, United is not enforcing its own COVID restrictions. That’s gotta stop"

Cons: "Stewardess was mean when I asked for a mask"

Pros: "The staff was nice and helpful"
Cons: "The seats are not comfortable and not enough space. Not ideal for a long flight"

Cons: "Service for people not able to sleep on the long haul"

Pros: "Great crew, comfortable plane"

Pros: "If the food is offered free as part of the fare. The food is roughly $12.00 or whatever price. That should have been added to the fare we are paying for the flught."

Cons: "Food ran out and only one choice"

Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "-"

Cons: "Plane was delayed for 5 hrs"

Pros: "Seats and entertainment"
Cons: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"

Pros: "Beautiful view"
Cons: "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."

Cons: "Not having videos on plane in seat sucked! Mediocre over priced Food"

Pros: "Was offered complimentary food item and I am not sure why, perhaps my Star Alliance Gold status?"
Cons: "Boeing 777 economy seating is tighter with new seating configuration."

Pros: "Everything was great!!"

Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"

Pros: "The crew was very professional."
Cons: "The WiFi was very intermittent and made the entertainment hard to watch."

Pros: "Good pilot"
Cons: "Everything else and being really late"

Cons: "The seating, being separated from my wife!"

Pros: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"
Cons: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"

Pros: "All the crews are very friendly,service was great!"

Pros: "On time."
Cons: "Ay a connecting gate too far away!"

Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."

Cons: "Didn't really like the food plane that was offered, seating are so uncomfortable, had a child crying the whole way, wifi didn't work, there was a magazine in my sitting area with ink where I got ink on me, board was late"

Pros: "Getting off the plane"
Cons: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."

Pros: "The flight was not overbooked, there were no fights and there was plenty of space. Comfortable flight!"

Cons: "Poor aircraft"

Pros: "every seat come with tV"
Cons: "Disappointed that few come with closed caption. Lousy choice of menu"

Cons: "Wifi didn't work"

Cons: "You have to pay to watch the movies."

Pros: "More leg room on this flight than previous united flight."
Cons: "Entertainment worked for 20 min on a 5 hr flight with a 1.5 hr delay."

Pros: "Arriving alive"
Cons: "Comfort, accessible media, cost"

Pros: "The overall rating of the trip was positive, however, the staff at times was very disrespectful and unhelpful."
Cons: "The staff was disrespectful."

Pros: "It was not overbooked and had plenty of space"
Cons: "Wifi and food prices were a little too expensive"

Cons: "Ever since gas prices went up to 5 a gallon years ago, the airlines started charging for food, checked bags etc etc. Now that gas prices have come down, the airlines still charge for said items. Totally LAME"

Pros: "Non-stop flight. We had an early arrival!"

Pros: "Free drinks. Soft ones of course, but not something you can count on anymore. And very pleasant accommodating staff. Also very on time."

Pros: "Thanks for the ONE toffee cookie at the beginning of the 8 hour long flight."
Cons: "I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. There was one younger African American flight attendant with a light brown, long curl wig that didn't look like she wanted to be there. You can tell by all her eye rolls, sighs and not responding back to numerous thank yous given to her. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."

Pros: "Nothing."
Cons: "Simply, EVERYTHING!"

Pros: "Early"
Cons: "Nothing"

Pros: "The food being offer was good"
Cons: "The experience as a whole was rather disappointing"

Pros: "Everything"
Cons: "No free meals"

Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"

Pros: "The crew on board the flights were always friendly and Stern with unruly customers. Very good job in that department."
Cons: "I am 5'10 and 155 lbs I wasn't so cramped in the sets that when the person infront of me put there seat back I couldn't cross my leg or sit comfortable. I can't imagine what a person any taller or larger then me felt. Oh also the average size man sitting extra to me was spilling over my seat. Luckily he did not smell and was very apologetic. The only reason I booked through united was because of how cheap they were. But with Lon delays. Rude check in emoployees, bad snacks, zero in flight entertainment 7.99 to watch tv? Come on you have us trapped already. (returning to Hawaii) and one of the worst seating set ups of my life. Yeah I'll gladly go back to delta."

Pros: "The crew of this flight were amazing, attentive, and so positive. They certainly made the long flight an enjoyable one. The only challenge was that the in-flight entertainment stopped working 5 hours into the flight. That said, the crew informed us of how United would compensate us for that. As for the landing, that was perfect. We eased onto the tarmac so gently it barely felt as though we had landed."
Cons: "I wasn't too excited that the in-flight entertainment quit working about five hours in, but the crew did their best to remedy the situation. It did stink that we were delayed in disembarking, but that wasn't the fault of the crew. Lastly, I do wish that food came complimentary with it being a 9-hour flight. The options presented were tasty looking but it felt a little like we were being nickeled and dimed."

Pros: "They offered complementary snacks and water at the gate when the flight was delayed by 2 hours for mechanical reasons. After such a long and tiring day, when I went to buy a drink onboard, the flight attendant didn't charge me. It was done as a courtesy for the lengthy delays. This was much appreciated and honestly made the irritation with the delays disappear. It's amazing what a little thing like that can do for a person. All the flight attendants were gracious and helpful. Overall, they made the flight good."
Cons: "I had to run to make this connecting flight due to the previous flight leaving an hour late, only to learn the flight was delayed. It was delayed 2.5 hours for maintenance."

Pros: "It was on time, the landing was beautiful!!"
Cons: "Selection of snacks were not appealing."

Pros: "That I made it home and had an open seat next to me"
Cons: "Service was unfriendly. Didn't have headphones, didn't have pillows. Seat was not much leg room. Plane had a hard landing with screeching tires, like a car that's spinning out of control. The passenger nearest me said that's the last time she's ever flying United, that she'll stick to Jawaiian from now on. I mirror her sentiments"

Cons: "None"

Pros: "The flight landed safely and was only a few minutes late after delayed departure of 25 minutes."
Cons: "A problem passenger ruined the flight for me and several others. He continually left his seat when the seat belt sign was on. I figured he was back smoking or vaping in the lavatory as he came back smelling strongly of after shave, bit seeing him weave around he must've been drinking. Then he stood in the aisle and poured more after shave down his shirt and outside his shirt. The smell was so strong it gave me a headache and make me sick to my stomach. Then he left his seat and sat behind us somewhere with a woman. A flight attendant told another man to come up and sit where he had been sitting. After the man went to sleep this guy came up and kicked him out of his seat. Then he asked the guy by the windows to switch seats with him which the guy did Kama then he proceeded to make him move several times as he had to get out and get out of his seat looking for something. I'm not sure how these things are handled normally but this guy really ruined for me. Aren't there consequences for ignoring all the rules? I probably won't fly United again."

Pros: "The Air NZ FLight from Aickland to San Francisco was operated by United Airlines. The seat had excellent leg room. The attendants were very pleasant and available throughout."
Cons: "When I first border the plane there was another passes egg in my allocated seat. The selection of movies available was only okay. their is only a minimal number of toilets for the number of passengers and one of them was out of paper when I went or use it. But they were always clean."