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Cons: I prepaid for my meal and it was brought to me soon after I boarded about 4pm. I wasn’t hungry as I already had lunch. It would have been better to bring it for me at dinner time, Sydney time as that’s what my body clock was on. The last service was too close to landing.

Pros: The crew were friendly and tickets were a great price

Cons: No legroom at all, very cramped

Pros: crew was helpfull

Cons: me and my partner should have been seated together

Cons: Everything.

Pros: crew was helpfull

Cons: me and my partner should have been seated together

Pros: Speedy turnaround

Cons: Both flights were late. It felt like this is pretty common with them ...

Pros: It landed safe.

Cons: You have to pay for everything... water, blanket and so on. Air conditioning is quite cold, so if you don’t bring warm clothing you might conceder to buy the blanket.

Pros: It was wider than I expected.

Cons: Old.

Pros: Not confortable at all! I was in the middle seat in the center of the plane and hD to get up every time people had to use the restroom. I could not sleep at all in the 14 hour flight - not to mention after a 6 hour delay - with poor communication on what the delays were all about. 4 different times the flight was delayed with no explanation. I liked nothing about this overpriced, under served flight.

Cons: 6 hours delayed in Sydney and nobody was telling us what was going on. I got sick while waiting, and was in a lot of pain all the way home. Also i had to pay $304 change fee to change my flight to Sydney to SFO from the original Melbourne to LAX To SFO thinking since I was coming home from Sydney I could change to a direct flight to SFO and get home early, but it took about 6 hours later because of the delay and I lost $304 in change fees even though I booked the fight via reward mileage and gave up 80,000 miles for this flight, and on top of that, when I changed the Sydney to SFO flight the system would not let me change my seat and I was booked in the middle of the plane in the middle in a 4 person row with 3 seats on the right and 3 on the left. I always fly in the window seat to help me sleep easier and not have to get up every time someone had to use the restroom. This was a 14 hour flight and I got no sleep at all and the 6 hour delay killed me. This was an awful experience and I don’t believe the $304 charge was worth it considering I paid 80,000 miles + taxes. I am complaining to executive management all the way to the top about this terrible expensive poor experience.

Pros: The crew and the flight was good. The comfort of the seats were not, especially for a 14.5 hr flight

Cons: Just a little more space between the seats! You have to lean to the side, on the passenger seating next to you to try to pick something up or gather your belongings.

Pros: The crew was nice, the movie selection was good.

Cons: More space in seats

Pros: Crew was responsive and friendly

Cons: Nothing

Cons: Flight from Napier to Auckland was delayed

Pros: The crew was very friendly & everything seemed clean.

Cons: Being able to gate check my stroller would have been really helpful. I’ve always been able to with other airlines & the website says you can so I was surprised that I couldn’t. Carrying two young kids & all the carry on luggage by myself through all the airports & international checkpoints without my stroller was *very* challenging. I would have planned differently had I known.

Pros: Much better than any airline in the states.

Cons: A few more trash pickups from the crew. I had a few times I was left holding trash.

Pros: It was a full flight and all went smoothly

Cons: It could have been on time bu these things happen

Cons: The food !

Pros: We boarded and left on time, the service was good.

Cons: The picture on the screen for the movie was very poor, although the selection of movies was really good.

Cons: 350 pound passenger placed next to us in window seat. Passenger took over 1/3 of my wife's seat. Flight was full, no effort made by crew to correct situation.

Pros: Very friendly crew...

Cons: Seats uncomfortable....oh well!

Pros: The crew was very friendly & everything seemed clean.

Cons: Being able to gate check my stroller would have been really helpful. I’ve always been able to with other airlines & the website says you can so I was surprised that I couldn’t. Carrying two young kids & all the carry on luggage by myself through all the airports & international checkpoints without my stroller was *very* challenging. I would have planned differently had I known.

Pros: Absolutely nothing

Cons: Just about everything this poor excuse of an airline needed to be better. Not only did they rob me at the check in desk of $210, there was also an extremely loud alarm coming from the exit door of the plane the crew couldn't fix. I was sitting right next to it for an hour and had to plug my ears to avoid hearing damage. This was the worst flight I've ever been on, and I've flown hundreds of times

Pros: :)

Cons: :)

Pros: Much better than any airline in the states.

Cons: A few more trash pickups from the crew. I had a few times I was left holding trash.

Pros: Quality, professional service, beautiful smiles.

Cons: WiFi connection..

Pros: Was a short flight. Crew was great.

Cons: Boarding was a mess. Part way through boarding they opened up a second line to scan tickets. So everyone that was in line behind us ran up up to the front of the new line. Extremely frustrating for all of us that now had to wait longer.

Pros: The atmosphere friendly staff!

Pros: We liked all the services

Cons: When we got to Hawaii pick up our bag n drop it off was a headache

Pros: Crew was awesome! Kind and funny!

Cons: The weather, but pilots did great despite it.

Pros: Very nice experience --- probably my best experience in economy.

Cons: Boarding started a little later than scheduled.

Cons: Not much

Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.

Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.

Pros: In time take off. Early landing. Comfy seat

Cons: Nothing

Cons: Business class seats are too close together to accommodate recline. Results in a rude shock when the person in front of you reclines their seat.

Cons: If the boarding time had remained unchanged and there was more legroom

Cons: They waited until my last flight to weigh my carry on and then tell me that I had to check it in for $80. I just got off that flight and the person at the counter cleared my bags so I understand the money grab. Also flying 12hrs and then 8hrs and not having your meals complimentary is a big problem. They are nothing but a money grabbing selfish airline. Never again

Pros: crew was helpfull

Cons: me and my partner should have been seated together

Pros: Wont be travelling again with Jetstar

Cons: Flight delayed for 6 hours without compenstauion

Pros: The crew were friendly and tickets were a great price

Cons: No legroom at all, very cramped

Cons: Flights to & from Sydney to Melbourne were ok!

Pros: The crew for Qantas is normally pretty damn good. This trip was no exception.

Cons: The plane had a mechanical issue. The plane had sat on the ground for over 12 hours according to flightaware. They didn’t try to work on the mechanics issue till about an hour or two before boarding. This delay caused a lot of issues for so many passengers trying to make connecting flights.

Pros: Entertainment was very good. Crew was professional and efficient.

Cons: The seat had no lower back support and was really uncomfortable.

Cons: I pay for the airspace above my seat - I didn't get it! Flight attendant obese and not me twice. QF need to lock their cattle class seat backs - insufficient seat pitch to allow leaning.

Pros: Got an aisle seat. Got all the meals. Overall a good flight.

Cons: Tim Tams out for self service

Pros: Good flight, good accommodation, great crew, good food!

Pros: Got me where I needed to go

Cons: The layovers were terrible. Had a 12 hr layover in aukland. Won't use your site again. DISAPPOINTED

Pros: The crew was very attentive to our needs. There were great in-flight entertainment options. The beverage options were great!

Cons: Aisles were really narrow so often times, you may be bumped by the beverage cart or other passengers.

Cons: I don’t like how they brought a snack cart thru where you could buy things, making it appear like it was the ONLY option. However, shortly after that, they gave everyone a free sandwich, bag of chips and drinks.... was pissed I spent $14 on snacks that I didn’t need to. Also, the flight originally was scheduled to leave Kauai at 1:45 and somewhere along the line it got changed to 1:15 but I didn’t know that somehow... glad we made it on time... Did not like how you had to have your own device in order to have movies or entertainment... pretty lame. This airline has so much potential! It was just little things that could have been much better

Pros: There was a blanket, pillow, and headphones on my seat when I arrived.

Cons: We were not able to select our seats and didn’t realize we had received the seat and bag fare. We only received a cup of water and were seated in the next to last row, often overlooked and not acknowledged.

Pros: I enjoyed the entertainment and two of the fight attendants were nice.

Cons: I didn't care for the family that was surrounding us from all angles; they were constantly in and out of their seats visiting one another while pulling, kicking, and opening and closing the tray tables over and over again. I didn't care for one of the unpleasant flight attendants as well.

Pros: The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly.

Pros: Good quick flight

Cons: N/A

Pros: Crew very good

Cons: Aircraft are very dated

Pros: It was our first time flying on Qantas. everything was above expectations.

Pros: Aircraft and crew service was excellent. Seats were not too comfortable

Cons: More leg room would have been nice for 14+ hours flight

Pros: Crew was great, I lucked out and got a whole row to myself and the entertainment was awesome.

Cons: The food was just ok.

Pros: yes yes, i didn't purchase thru kayak so why is this coming from kayak?

Pros: Crew was great,

Cons: The seats are too small for 5 hours of flight time.

Pros: TSA is rediculous and affects how people interact with your customer servce. Your customer service in Honolulu needs a lot of work. Pointing people to a single counter person to obtain a seat on a plane after the person has already been on a 9 hour Hawaiian flight is beyond disrespectful. It is cruel. It was close to a couple of months that I had purchased the ticket and I get on the Plane in Auckland only to find I would need to process through TSA yet another time in order to get to the counter and obtain my seat. 3 hours in a TSA line allowed 20 minutes to get to that counter. I also needed to find a private space to give myself my insulin. I do not do that in public bathrooms or even my own bathroom..... but it never happened because I stood in Customs line and then Imigration line and yet again the third TSA line. I think TSA held up over 200 of us because they went to lunch. He were stopped still with absolutely no progress for over an hour.

Cons: You and all the other airlines need to work together and improve TSA. The counter person at Hawaiian in Honolulu was unprofessional and capricious. She preferred to service a huge dog rather than myself, even though it was my turn . She also answered a male who cut in line rather than the person next in line. She did not know what was available and did not show any compassion for international travelers. We were treated as cattle.

Cons: No worries with Hawaiian Airlines’ staff and service … the “free meal” (sandwich) was unexpected, tasty and something not found on other domestic carriers.