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Pros: "Regional flight so only one cabin attendant. Pleasant and attentive."
Cons: "Wider seats but tha'ts the nature of smaller aircraft"

Pros: "The crew were lovely - friendly and polite!"
Cons: "The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related."

Cons: "Repeatedly delayed, almost missed my next flight"

Pros: "Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details."

Pros: "The crew"

Pros: "Food is always the best. I had the butter chicken for dinner. It was very delicious."
Cons: "I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay."

Pros: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Cons: "Nothing"

Cons: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"

Pros: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Cons: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."

Pros: "Staff friendly and helpful"
Cons: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."

Pros: "Airline is pretty good"
Cons: "I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak."

Cons: "Superb airline"

Cons: "Terrible customer service."

Pros: "I liked that there was food available and that they offered complimentary snacks and drinks. Some of the crew members were nice and offered good service. I liked that they offered some type of entertainment and free wifi."
Cons: "I didn't like that some of the crew members were not very nice. I also disliked that some of the crew members drove the food/beverage cart violently through the isles and saw as one of the crew members rammed into another person's leg, to only say "oh sorry" and kept on going. This same crew member missed picking up the trash from an entire row and was throwing trash on the floor. She was more interested in caring for a baby on board (not sure if it was her daughter or family member) than the rest of the passengers. I also didn't like the seats were so close to each other, the person in front of me almost hit my face when he reclined his seat all the way back. There wasn't much room to breath let alone stretch."

Pros: "Very friendly flight attendants"

Pros: "Agents went above and beyond to help. Wish I had names because I was REAL impressed at how much they helped to get our bags checked. My son had purchased my ticket and not bought luggage voucher. They helped me get online and buy voucher. Would recommend airline to anyone traveling in that part of world."
Cons: "It was a very positive experience. No complaints. I will definately fly Air New Zealand when that is an option."

Cons: "Please check your visa requirements is your flight is just a stopover in NZ to AUS (or elsewhere) as I could not return due to unfair transit visa issues in NZ. Have to book another one way flight and pay. completely nuts. I was not warned anywhere till I reached the airport."

Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"

Pros: "service, food, good pilot"
Cons: "nothing everything just perfect"

Pros: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Cons: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."

Pros: "Blankets, entertainment"
Cons: "Preferred seating was a joke !"

Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"

Pros: "Awesome customer service, I was impressed."

Pros: "Two bathrooms just for PE, good food, attentive crew, nice wide seats, ample legroom with footrests, nice headset."
Cons: "You can’t sleep to music because each track has to be selected individually."

Pros: "The flight attendants were friendly and seemed to enjoy their job. Appeared to be very accommodating for other passengers."
Cons: "No issues. Everything was great!"

Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Cons: "Nothing"

Pros: "Comfortable, easy flight."
Cons: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."

Pros: "The staff were very kind. The amendies (pillow, blanket and headphones) were great. The airplane food and wine selection were nice."

Cons: "Long distance from arrival gate to departure gate"

Pros: "Everything about this flight was superb. The staff was very nice, the seating area was spacious and relaxing and the lights inside were super fun! Everything ran on time and the food was actually quite good."
Cons: "My dead would not recline, but I would not find any fault with my flight even with that."

Pros: "Nearly always enjoy flying Air NZ and this was no exception. Friendly efficient service."
Cons: "Not getting a choice of meal due to being last row of seats."

Pros: "No complaints at all"

Pros: "Friendly crew, good in-flight entertainment"
Cons: "Flight was running about a half hour late"

Cons: "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."

Pros: "Staff and the cleaninless of the plane."

Pros: "Very friendly and frequent service while in-flight. It was great having my own monitor built into the seat to watch available movies or tv shows I wanted to for the duration of the flight. Flight attendants would walk the aisles every two hours and offer water to everyone. I had never flown Air New Zealand before, but now it's one of my top airlines."
Cons: "The only complaint would be that there was no in-flight wifi available onboard."

Pros: "Staff was friendly"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."

Pros: "Great service and food. The people were super friendly. Cabin was spacious and comfortable. Great kiwi experience!"
Cons: "Nothing"

Pros: "Plenty of entertainment options--movies and TV shows."

Pros: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."

Pros: "Food, service, comfort was all very good."
Cons: "Nothing"

Pros: "I upgraded seat for the return flight home. The service was excellent, food - high quality, and cabin personnel knowledgeable/friendly. Overall the inside of the plane was clean and pleasing to the eye.. US Airlines should take some lessons from Air New Zealand"
Cons: "N/A"

Pros: "The plane was probably the best for international flight I have ever taken. More to the point the seat was so comfortable I was actually able to sleep, The seat also many great features (outlets to charge electronics, little storage area, and entertainment screen)"
Cons: "The check in (totally self serve) was awful. It was confusing not user friendly. US airlines have kiosks to print boarding passes. This did too but missed some steps, ie printing luggage tags which you needed to print yourself and attach and place on a conveyor belt. The airlines did not have enough help to guide people through this process."

Pros: "Fabulous! Again, the Flight crew are so friendly. helpful and always smiling. The overnight flight went very fast. The dinners and hot breakfast served were beautiful. Complimentary wine with dinner was lovely."

Pros: "Crew was very friendly. Boarding and replanting was smooth and efficient."
Cons: "Seats were tiny. Arm rests did not rise. Seats barely tilted back. You had to fight with the touch screen entertainment system to get it to do anything. Also it seemed like we sought out the most turbulent altitude possible."

Cons: "Traveled as a family of 6 but our special meal requests--confirmed by phone prior to outbound journey--were not available, making the long journey very difficult. They crew tried to help and said they would follow up."

Pros: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Cons: "There was't anything I didn't like I thought it was all good"

Pros: "seats were large, comfortable. layed back nicely"

Pros: "Everything :)"
Cons: "Nothing"

Pros: "On time, nice crew, clean aircraft."
Cons: "Check-in agt at bag drop was a sour puss. She could've been a bit nicer."

Pros: "The crew was amazing, and the bula plus seats are worth the money."
Cons: "The entertainment on board is very dated and doesn’t have that much to choose from."

Pros: "Nothing"
Cons: "Seats are uncomfortable. Service was not very kind on either of our Fiji air flights. I honestly will avoid flying with Fiji air in the future—much better airlines to choose from."

Pros: "The aircraft is very new and comfortable! The boarding is orderly and well managed"
Cons: "Free wifi onboard!"

Cons: "350 pound passenger placed next to us in window seat. Passenger took over 1/3 of my wife's seat. Flight was full, no effort made by crew to correct situation."

Pros: "Comfortable seats and great on board hospitality"
Cons: "Boarding in Nadi international airport for Fiji airways is boarding the passengers from the back of the aircraft first which was different for me"

Pros: "Seat comfortable, we paid extra for emergency exit"
Cons: "The entertainment system for a 5 hour flight was poor quality and for limited time only. Also the quality of the vegetarian meal was average"

Pros: "We boarded and left on time, the service was good."
Cons: "The picture on the screen for the movie was very poor, although the selection of movies was really good."

Pros: "Good service, friendly staff, comfortable seats"
Cons: "Boarding in Fiji was hectic, several searches and interruptions in line from staff who had trouble communicating"

Cons: "Flight was 4 hours late with no explanation"

Pros: "Friendly staff"
Cons: "1 hour delay, we landed in middle of night with to sleepy kids. We missed the beautiful tv screens in chair as we had on the way to Fiji and were dissapointed about that, also less leg space in this AirPlane"

Pros: "Pillow and blanket provided!"
Cons: "Flight attendants spoke very loudly during times when most passengers were sleeping, waking everyone around. A personal water bottle would have been nice."

Pros: "Poor service in business class Low quality food Asked for dessert didn’t get it"
Cons: "Poor service in business class Low quality food Asked for dessert didn’t get it Clear sign of no competition on this route"

Pros: "Friendly crew. Cloth seats were pretty comfortable with adjustable wings on sides of headrest. Movies were mostly older and good PG at worst."
Cons: "Cloth seats were pretty comfortable with adjustable wings on sides of headrest BUT very cramped in Basic Economy. I’m short and couldn’t even put my seat back for entire 11 hours because man behind me was so tall. Meals did not include any salad but did have small amount of veggies."

Pros: "A and A"

Pros: "was good service and food was nice"

Pros: "Good flight"
Cons: "Food"

Cons: "Slow."

Cons: "I arrived in transit from another flight, no representation to make check in. I needed to wait for gate to open before I could check in. then there was no time for the airline to recover my Bag. Do no us this airline in transit"

Pros: "We arrived safely"
Cons: "90 minutes delay without information or appology."

Pros: "Friendly helpful staff. Loved the leg from Nandi to Auckland."
Cons: "Having to repack our bags when the total among the three of us flying was within limits. And then still having to pay an extra $60 US. when we didn't get it quite right by about 2 ks. However you did let my wife's wheelchair on without payment thanks for that. I am an ex pilot so it is difficult for your staff to try and explain weight ratios, and the dangers of extra weight.. Then being made to take 1 point something kilos into another lighter bag. However the staff were very good about it. not their fault that they find themselves having to talk through something that just doesn't ad up. However we enjoyed the flight, and the help we received transferring from a very late plane to one almost waiting in Fiji. :-)"

Pros: "As above"
Cons: "Breakfast was pretty average"

Pros: "Friendly people nice plane"

Pros: "Fantastic crew on board. Great service. Food left a bit to be desired. Entertainment a bit dated but great value for money & extremely punctual"

Pros: "The flight attendants were awesome. Super friendly. Was also a surprise that we received full meals. Would definitely fly again."
Cons: "Planes seemed dated. Video equipment was in overhead bin."

Pros: "The people were amazingly friendly and the airport was awesome. Really small and unique."
Cons: "Liked everything about it"

Pros: "Very comfortable and the pilot landed the plane perfectly in bad weather! Thank y'all Fiji Airways!"

Cons: "Nothing"

Cons: "Too cold- The air con was pumping too high everyone was freezing"

Pros: "Everything was fantastic,,,to being on tine, to boarding and to service thru out the flight. Five star airline!"

Cons: "Curry, breakfast sausage, amount of leg room."

Pros: "We have our seats by the window on our flight from Sydney to Nadi, we're so happy for that."
Cons: "We have our seats in the middle of the four (4) seats in the isle of the plane, it's so hard to go to the bathroom, which I do need to go often. We really were not happy and suffering during the flight from Nadi to Los Angeles."

Pros: "movies and tv were cool"
Cons: "Fiji Gold is too sweet, Fiji bitters is much better"

Pros: "the service. coffee and teas was very good. probably because of the Fiji kind attendants and water."

Pros: "Staff and food were great, the flight was also very smooth. I would definitely still fly with Fiji airways, I think the delay just made everything seems worse."
Cons: "We were delayed over 3 hours. The intercom didn't work very well and the entertainment system was pretty much out of order. Also one of the toilet doors wouldn't lock."

Cons: "The food,rude staf ,small and uncomfortable seats,outdated entertainment system. A staff member had the nerve to tell me to let a first class customer go before me to the restroom (although I was in line to use my assigned restroom) because “he was first class and his assigned restroom was occupied.“"

Pros: "Perfect trip. Accommodated my low sodium diet. Professional, efficient and friendly."

Pros: "All good small"
Cons: "Small space"

Pros: "Except entertainment and comfort i did not like any thing else."
Cons: "Very bad food for those who are strict veterinarian and even don't eat onion, garlic, mushroom because their religion dose not allow. very bad for one who is going to LA and allow only one hand carry even all other airlines allow one hand carry and one computer bag."

Pros: "On time,friendly crew"
Cons: "Seats are a bit small for a long flight."

Pros: "Excellent service from crew members. Genuine Fiji hospitality"
Cons: "Angled seats and limited IFE"

Pros: "Fiji airways food it horrible.........cant even eat it.. management should eat the slop they give us,, the service is horrible...we are treated like cattle unfortunately i must fly Fiji airways as they have a concession Fiji from LAX"
Cons: "NOTHING .............MY ADVISE IF POSSIBLE AVOID FLYING ON FIJI AIRWAYS"

Pros: "crew, service, food"
Cons: "Length of trip"

Cons: "Flight was very cold. We went through security three times. Limited number of movies and music. Food was not poor quality. Boarding took forever and there were a couple of excuses for the delay given in an unprofessional manner. Overall I would pay extra to take a different airline next time."

Pros: "Staff was very kind."
Cons: "Plane was delayed by 2 hours Leg room was tight for a 10 hour flight Movie options were dated"

Cons: "The only choice of food was curry"

Pros: "Thanx for the isle seat,/gate agent who checked me in was especially great,calm n patient,courteious n happy!plane was clean and staff were warm n welcoming,,,Vinaka..."
Cons: "My two month trip began leaving LAX jun 11:where YOU had a witch hunt for carry on liggage.In 13 years,my carry on was acceptiable;On that day $120.00 extra was needed for me to travel with my carry on,,no issuies for years b4,or traveling after,B.S..psngr tkt#2607808503000,2260 ,4521, 439746 6,left a nansty taste in my mouth,claimed my bag was just a tiny bit to large.. !When crew was provideing water or other on flight products,they worked from back to front;which made it diffuacult to see the product offered comming!! Also,,this last flight crew didnt seem happy to be traveling,and lacked the GREAT BULA I am used too.. I hop things get beter,.So ta talii ,Tim"

Pros: "Easy boarding."
Cons: "The food. The crew can be a little friendlier. They don't seem too happy to work for the company."

Pros: "The service was excellent"

Pros: "I liked that there was breakfast on the plane"
Cons: "The seats weren't very adjustable or comfortable and there could have been more movie and tv selection for such a long flight"

Pros: "Yes"

Pros: "Fast and friendly"

Pros: "Good job"

Pros: "How easy everything was"
Cons: "The delay"

Pros: "Nothing"
Cons: "Arriving on time to make my connection!!!!!!"

Pros: "Very helpful assistance staff, food and drinks delicious, excellent service onboard"
Cons: "At Denver assistance hadn’t been arranged"

Cons: "Only bathroom on the plane was closed due to issues. Plane was cold and cramped."

Pros: "Love United’s service. Nothing to complain about."

Cons: "Service for people not able to sleep on the long haul"

Cons: "Delayed boarding, no room in overhead bins even after being charged extra for carryon and had to stuff it at my feet, even at row 15, after being charged more for that too."

Cons: "It sucked in many ways. But that wasn't united's fault. The weather was threatening lightning in Denver and of course because of that the world stops turning."

Cons: "There are hard to reach outlets and no ports to charge a device without a box. Also, no monitors."

Pros: "Nothing"
Cons: "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"

Pros: "Nothing"
Cons: "The boarding process was chaotic and the plane attempted to land once, got about 100 feet from the ground and had to pull up. So we basically landed twice."

Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."

Cons: "Delays in flights were a disappointment"

Cons: "They made me put my carry on under the plane."

Cons: "Missed connection due to mechanical"

Cons: "Crowded planes."

Cons: "Food ran out and only one choice"

Pros: "Everything was very nice."

Pros: "Everything was on time and all the staff were professional and friendly"

Pros: "The variety of movies"
Cons: "No daily wifi"

Pros: "One if the bathrooms was closed and a second one had no running water."

Pros: "Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever"

Pros: "Nothing unusual every was smooth"
Cons: "Not applicable"

Pros: "Nothing"
Cons: "Everything"

Pros: "Staff was nice!"
Cons: "I didn't like the luggage restrictions associated with our tickets."

Pros: "Curtial personnel"
Cons: "Late departures both ways."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Suitcase arrived at the carrousel on time , much better than Houston."

Cons: "Delayed and got downgraded without refund of difference"

Pros: "United payed for the room and 20 bucks for food."
Cons: "Late. Missed the connection to Gillette and had to stay overnight."

Pros: "Had a stroller, two bags, and a car seat and the check in staff helped us tag everything and loaded it for us. It was nice to see the Billings staff go above and beyond in my families time of need."

Cons: "Unreliable wifi."

Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."

Cons: "Didn't receive my carry-on when arrived in ELP. Finally got it the next day."

Pros: "Everything went smoothly"

Pros: "Quick boarding"

Pros: "It was fine!!"

Pros: "New plane, wifi, arrived 27 mins early"

Pros: "Cancelled."

Pros: "Perfect, but I did upgrade to United's business plus."

Pros: "I recoment it..."
Cons: "No complementary food!!!"

Pros: "We had a good trip. Thank You All"

Cons: "Lost all my luggage"

Cons: "Alcohol was to expensive"

Pros: "Although it was a new airliner to United, it had noticeable more legroom than the Airbus aircraft that other airlines use. Luggage room for your carryon was ok, though not near as convenient as the Boeing's."

Pros: "Relatively easy to change flights due to weather delays"
Cons: "United personnel did not seem too chipper."

Cons: "Delays in take off"