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Cons: "For United to go out of business"

Pros: "Boarding was fairly fast and the the flight was on time."
Cons: "I can’t complain. Flight wasn’t full so I had the row to myself. That being said, I find the seats are too close together. I am tall and never have enough leg room."

Pros: "The staff was nice and helpful"
Cons: "The seats are not comfortable and not enough space. Not ideal for a long flight"

Cons: "Service for people not able to sleep on the long haul"

Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."

Cons: "The new plane has no usable pouch to put small items in during takeoff and landing - you have to hold everything now, as the cargo net they use barely opens. As hard as the crew hammers you to put things away, having that pouch is handy. Also, we all know we are crammed in too tight."

Pros: "Hetti g home"
Cons: "Checking in terrible over two to get checked in and boarding. Cabin service very very slow and to top it all our luggage did now show at destination"

Cons: "Food ran out and only one choice"

Pros: "The crew was very good."
Cons: "The foot room could be better for lying on you side."

Cons: "Nothing. It was what you expect. Comfortable transportation and no crashes."

Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "-"

Pros: "Incredibly nice staff, new aircraft and lots of room and very clean airplane"
Cons: "Food :) maybe include a vegetarian option for the sandwich snack"

Pros: "The service"
Cons: "Plane too small and uncomfortable"

Pros: "The crew was very good."
Cons: "We had a two hour weather delay and 4 gate changes. Had to unnecessarily walk from one gate to the next. Every time we got a. Texted updated we had a new gate number. Frustrating. Then the plane arrived from LaGuardia but there were no flight attendants so we had another 15 minute delay and nowhere to sit. Not happy"

Cons: "they changed our flight without notifying us! they messed up our seats and asked my mother to deplane! when we were flying with twin babies! they also gave us grief about gate checking something on the trip home that we had no problems with on the way there. honestly i will never fly united again."

Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"

Pros: "No one was in my row, so I had the opportunity to lay down and stretch out!"
Cons: "The crew didn’t seem to inviting. There was one woman who was very kind... but other than that, they all seemed like they hated thief jobs... the food was very bland."

Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."

Pros: "Made up slight delay on take off in the air"

Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."

Pros: "The friendliness of the crews."
Cons: "The landing was a little bumpy."

Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."

Pros: "The flight was 50% shorter than advertised."
Cons: "Terminal 8 was a very very long walk to Terminal B."

Pros: "It was just fine."

Cons: "The plane got delayed by more than 3 hours!"

Pros: "Captain... smooth landing"
Cons: "Gate attendants were crabby and not very helpful."

Pros: "Food was very good, almost restaurant-level. Wine selection was good as well"
Cons: "While on the plane at the gate, had to wait 20 mins for someone to hang my jacket (had to ask and the person came back 5 mins later) despite the fact that the attendant immediately checked on the guy next to me when he sat down, who apparently had status with United (attendant ignored me). I guess a $7,000 fare doesn't warrant special attention. I had to ask the same attendant for other items at times, but he'd forget and I'd have to ask someone else. Also, the seats were decent yet a bit crowded IMHO. I'm 5'10" and my feet were crammed up against the front of the space when fully reclined. The width of the seat area was a bit tight as well. Finally, they have 2 heads (toilets) that serve both the business class section ( maybe 50 people) as well as the front of economy. One of the pilots was waiting at the same time as me and agreed that it was a pretty questionable layout for the number of seats covered. All in all, not my favorite airline and nothing on this trip so far changed that view."

Pros: "N/A"
Cons: "Kept me keep waiting for aircraft for 4 hours and toward the end told me that the flight got cancelled. Then they scheduled me to the 10:45pm flight, and the aircraft didn't come in till 12:40am. I've been waiting at the airport for more than 13 hours"

Pros: "Due to predicted snow in Philadelphia united made the flight change easy and I arrived in Philadelphia ahead of the storm"
Cons: "Flight was comfortable and united employees helpful and considerate"

Pros: "Crew was very helpful especially with looking up connecting flights due to most people missing their connection."
Cons: "The delay, but what can you do. The seats are not comfortable when you're short."

Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"

Pros: "Kind flight attendants"
Cons: "Nothing"

Pros: "service on time"
Cons: "snacks very little amounr"

Cons: "Polaris Biz servie was worse than old biz class service. Only six salmon dinners aboard! Cabin crew needed to asked for many standard items. After dinner service, they were invisible. Brkfst was rushed in last hour before touch down. This was a real disappointment after an excellent flight from LAX to MEL! We can fly AA for such service at a lower price!"

Pros: "Personable staff, great flight time and an awesome landing."
Cons: "Boarding groups 3-5 lumped together into one Line."

Pros: "There was way more leg room on this flight and I was considerably more comfortable"
Cons: "One of the stewardesses asked me if I was traveling with the girl next to me because we both happened to be black...... I didn't appreciate that"

Pros: "This flight is always overpriced, but I really like it."

Pros: "Crew was great, food was good, and had a superb entertainment selection."
Cons: "Comfort was as issue, I was assigned more leg room at the emergency row and the wall would be pushing against me, forcing me to go towards my neighbors side. Also, I had initially picked the last row to sit on, which was stated on my itinerary but when I printed my boarding pass, I got assigned middle of plane - which I did not understand nor complain about."

Cons: "Nothing"

Pros: "Getting home"
Cons: "Basically the noisy complaining people on the flight. Not United's fault - just annoying."

Pros: "Overall the flight was good."
Cons: "I was a little disappointed when I discovered the weight limit for carry one was so much more restrictive than other major carriers. The seats did not feel as comfortable on the Liftansa flight as the United flight."

Cons: "The UA in flight entertainment system is absurd. It doesn't consistently work and when it does it forces passengers to use small devices, etc."

Pros: "Customer service"
Cons: "Delays. More than an hour and missing our connection in Denver which made us miss our car reservation and had to pay double for another car at the last moment"

Pros: "Arrived a bit early to the destination."
Cons: "Every time the crew came by with something (more food, duty free, custom forms) (which seemed very regularly) it was announced over the intercom so it made sleeping very difficult on the 11 hour red eye flight. Other airlines will just walk by and catch your eye if you are awake. Seats were quite small as well."

Pros: "Flight was fine."
Cons: "There was chewed up gum in the seat pocket."

Pros: "I like the entertainment screen and the food was tasty"
Cons: "My seat...not being able to pick an aisle seat. Also the passenger behind me kept doing something with her seat pocket and I could feel that everytime. Need more padding there. And halfway through the flight the screen quit working."

Pros: "The staff were very nice."
Cons: "I was really disappointed that we returned on a United flight. Completely different experience than Lufthansa flight going out. Food horrible, very uncomfortable small plane. I loved the Lufthansa flight going out to Edinburgh. Coming back through Newerk was horrible also. I would love to fly Luthansa again but I would have to be very careful that it's just them and not another airline going back. Horrible experience. Very disappointed."

Pros: "The Air NZ FLight from Aickland to San Francisco was operated by United Airlines. The seat had excellent leg room. The attendants were very pleasant and available throughout."
Cons: "When I first border the plane there was another passes egg in my allocated seat. The selection of movies available was only okay. their is only a minimal number of toilets for the number of passengers and one of them was out of paper when I went or use it. But they were always clean."

Pros: "It ending"
Cons: "I don't even know where to begin. Horrible flight with two obnoxious dunk clowns that kept this red eye flight awake. Because they were loud and obnoxious they got all the service on the flight. The way they acted, very inappropriately to another passenger, and sneaking booze from their carry on-Wished there was an air marshal on the flight. Won't be flying United again."