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This is my first time flying Hawaiian. It was so disorganized and poorly coordinated, resulting in the most unacceptable delay

It’s really tough when you purchase tickets and you are unable to purchase your seats, and just get random seats when you are traveling with someone.

The flight from HON to Hilo caused a few problems, but we were helped by the checking agent at Hawaiian Airlines with tech assistance. My wife & I are in our 70's and not QR code savvy. But we are learning.

We had lie flat seats, which are nice to have for overnight flights. Economy was almost empty, so many there had entire rows to themselves

The service was great and the crew was so friendly and attentive!

Flight attendants were friendlier than on previous flight from HNL-BOS

Boarding was a nightmare. Almost everyone was on group 4 and there was no line people crowded the check in and made things more chaotic than they needed to be.

Hawaiian airlines canceled my flight the night before my a due to weather. This is fine, I know this happens. In the email alerting me to the cancellation they said they would reach out to reschedule. I got this email at dinner time the night before the trip. I didn’t hear back so I called and was on hold for hours, I tried their texting questions option and never heard back. I tried to chat with a representative online, the website says you can chat and have questions answered but there is no link to a chat option anywhere on the site. After hours trying to get someone to communicate with me about the details of the cancellation and my rescheduling options I have up, got the flight refunded and booked a much more expensive last minute flight. Nonexistent customer service, I’ll never fly Hawaiian again.

The flight crew made the trip pleasant considering they had to work in conditions similar to a sardine can.

Having enough fuel to get to our destination seems like it should be a given when you board a plane. Not in this case, delayed hours to refuel.