Flight attendants are always pleasant and helpful. Pilot kept us updated.
Pros: "Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous."
Pros: "On time. Like the 787."
Cons: "The vegetarian evening meal."
Cons: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Cons: "I was turned away at the gate and was unable to board the plane. It was an awful experience!"
Pros: "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
Cons: "I paid for seats, but there is no record of my purchase at NZ air."
Pros: "The crew was polite, efficient and prompt"
Cons: "The food quality needs improvement!"
Cons: "More food would have been better"
Cons: "Not being scammed on bag charges."
Cons: "I couldn’t get the seat to recline."
Pros: "The plane was great!"
Pros: "Wonderful crew, excellent food, very comfortable!"
Pros: "Seat hard on older aircraft, needs new cushioning on seat"
Cons: "I can’t be more demanding. Everything on the flight were good."
Pros: "slightly more roomy than most carriers"
Cons: "since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times."
Cons: "Do not ever forget or decide not to book a checked in bag on Air NZ when booking your ticket on line. You have a bag to check at the airport they will not tell you it is $30 or $40 but gouge you for $160au. That is a total rip off and they should be embarrassed to ask for that excessive amount."
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Pros: "Air NZ is fantastic start to finish and airport security doesn’t make you take off your shoes in the airport. Flight was on time start to finish."
Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"
Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"
Pros: "We made it to Christchurch safely and on time."
Cons: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."
Pros: "Air NZwas a good carrier"
Cons: "Kayak to Virgin Australia to Air NZ - we had a long layover and surprised by 0 bag check in and very expensive charge, When asking for help all told to go to the other : for earlier flight - huge charges - no help : bags - no help and we paid onerous amounts. All bad and with lots of frustration trying to get help."
Pros: "Excellent flight, ..."
Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Pros: "Clean modern plane, on-time, nice Regional lounge"
Pros: "Crew was very nice and friendly Plane was clean Entertainment was good"
Cons: "Vegan breakfast was a bit odd (more of a dinner than a breakfast). Temperature was a bit on the cold side (I had a sweater, vest, jacket, and the blanket and was still cold)."
Pros: "Food, wine, entertainment, condition of cabin, timeliness of flight, safety video enjoyable and engaging compared to other airlines"
Cons: "Being on the aisle it was hard to sleep with flight attendants and passengers constantly walking by"
Cons: "Having to pay for aisle seats. Constantly having to ask for more toilet roll. Forced to have non vegetarian food!"
Pros: "Great choice of entertainment, crew was very fun! Food was good. Nice leg room at my seat. Carry-on compartments are very high in these planes, great for tall people, one can actually stand without hitting the head."
Cons: "I could not select my seat (for free) at booking. Later I could not checkin via internet on my mobile, I needed the APP but couldn't download it (not enough battery at the time), consequently I had to take seat given at checkin at airport but attendant kindly found me a seat that was best in what was left on a fully booked plane."
Cons: "Unable to check-in online because of an international connection. Also, we need to pay extra for everything."
Cons: "Awful service, they put me waiting for more than an hour to say that I was in the overbook list so they would need to include me in a flight 3 hours later in another airline. Outrageous!"
Pros: "Nothing really. Smooth boarding.on time departure"
Cons: "Passengers with more than one bag as hand luggage"
Pros: "Staff & aircraft were good."
Cons: "Flight was little late but not too bad."
Pros: "Great selection of entertainment Good ground staff at Auckland check in Hospitable cabin crew Food was palatable"
Cons: "Although I had mistakenly arrived many hours early for my flight and traveled with the airline back and forth across the Pacific, ANZ personnel would not admit me to their lounge to wait in relative comfort."
Pros: "So many complimentary items such as food, drinks, and even alcohol. The most professional crew I've ever seen."
Pros: "Comfortable flight and service"
Pros: "Everything, felt safe"
Pros: "Crew was professional and friendly, food was excellent, entertainment choices were fantastic."
Cons: "The seats were a bit uncomfortable, we were in coach, but they were not horrible. Just lacking lumber support and didn't recline very far."
Pros: "Excellent service, seats, big screen, etc ✅"
Cons: "Food was okay."
Pros: "The space sllocated is grossly inadequate security is overcrowed Dave not aware of poor image this gives thr city that of a rural enclave"
Cons: "Ovetcrowed no space"
Cons: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."
Pros: "Personal seat entertainment system, good choice movies& tv . My seat was comfy for coach, free wine was nice."
Pros: "Lots of entertainment options and friendly crew."
Cons: "Waiting for passengers and delaying our flight"
Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."
Pros: "The best service I've ever had with seamless rebooking and escorted followthrough to make my return flight. Even my luggage made it throughout the short interval layovers!"
Pros: "Premium Economy is worth it on long flights, especially if they're overnight flights!"
Pros: "Fabulous, Fabulous, Fabulous!!!!!! Flight Crew was very friendly, helpful, and always smiling."
Pros: "I was in Premium Economy and everything was wonderful! The food the entertainment system and extra legroom (with a leg rest!) was fantastic! I slept so well!"