Daily cleaning, installation of cabin HEPA filters on flights from Auckland to San Francisco
Most visitors from Auckland need to provide a negative COVID-19 test result and/or quarantine to enter San Francisco. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find all the exceptions in the last proclamations.
Read more about travel restrictions for San Francisco
Visitors from Auckland are not required to quarantine after entering San Francisco.
Visitors from Auckland must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to San Francisco.
Current regulations for vaccinated travelers to San Francisco: most visitors from Auckland may enter San Francisco but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 12h 10m.
In the past 3 days, the cheapest one-way tickets were found on Air New Zealand ($695) and Qantas Airways ($734), and the lowest round-trip tickets have been found on Air Tahiti Nui ($1,491) and Multiple Airlines ($1,523).
From Auckland to San Francisco, Thursday is the cheapest day to fly on average and Friday is the most expensive. Flying from San Francisco back to Auckland , the best deals are generally found on Thursday, with Tuesday being the most expensive.
When flying out of Auckland you will be using Auckland Intl, often referred to as Auckland Airport. You will be landing at San Francisco, also known as San Francisco Airport.
United Airlines and American Airlines both have lounges available at the airport, however the United Club is the only one located within the International Terminal where you will land. Providing you have flown with United Airlines, you can access the air conditioned lounge and enjoy the spacious environment, TV screens and snack food for USD$59 (NZ$86) approx.
A train link (BART) conveniently connects the airport to downtown San Francisco on the Antioch line. The BART departs from within the International Terminal and connects to multiple stations within the downtown district, including stops on Powell and Montgomery Streets. Ticket machines are located at the BART Airport Station and a one-way ticket will cost USD$8.65 (NZ$ 12.50) approx.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Auckland to San Francisco.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to San Francisco from Auckland is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to San Francisco with an airline and back to Auckland with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to San Francisco from Auckland up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Comfortable chair foods and wheel chairs awesome"
Pros: "THE CREWS ARE VERY POLITE"
Cons: "Great value ,excellent and friendly service."
Pros: "Great service. Clean plane, good seating"
Pros: "A comfortable flight, with fine service."
Cons: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
Pros: "Everything. Will definitely chose them again."
Pros: "Got me there and back on time!"
Cons: "Could've had a larger movie selection"
Pros: "crew and movives"
Cons: "food was so so."
Pros: "Short flight"
Cons: "Dont have lots of option on movie"
Pros: "The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)"
Cons: "Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!"
Pros: "Wheelchair assistance"
Pros: "We loved the extra leg room. Staff was execellent."
Pros: "Excellent service and delicious food and clean."
Cons: "No wifi on board. Not many movies."
Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Pros: "Staff was very warm and accommodating. Flight was smooth"
Pros: "Leg room Food Flight attendants. They were attentive."
Cons: "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
Pros: "they were on time and very polite."
Cons: "Boarding could have followed through with the row system rather than everyone all at once."
Pros: "Great service"
Pros: "Thank you very much. Im so Happy"
Pros: "Air conditioning low and uncomfortable"
Pros: "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
Cons: "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
Pros: "Comfortable, easy, great service."
Pros: "great flight attendants"
Cons: "Clean, great services, and good food"
Pros: "More legroom Excellent service Good good"
Cons: "Entertainment is dated - not much options and both videos and songs are not the latest. This can definitely be improved with more options"
Pros: "Everything was so good.food, service, crew, entertainments etc."
Pros: "With three little kids it was nice to be able to load early"
Pros: "Leg room, choice of food and everall services"
Pros: "As good as Economy gets. Blanket & pillow, slippers and toothbrush; clean bathrooms; decent legroom. Would fly them any time."
Pros: "Fare was cheap w/ beuatiful service from korean airlines"
Pros: "Attentive cabin crew, roomie, nice entertainment system that worked the entire time of the trip."
Cons: "Food was just ok"
Pros: "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
Pros: "Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could."
Cons: "Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good."
Pros: "Service and Food was great. The hygiene was good."
Cons: "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"
Pros: "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
Cons: "Their movie offering is a bit limited."
Pros: "Over all customer service."
Cons: "Terrible service. Old plane."
Pros: "Great services"
Cons: "The flight is too full"
Pros: "Window seats in business class have direct isle access without having to disturb your neighbor."
Pros: "Smooth flight"
Pros: "Plane was spacious, clean and flight attendants were very nice and professional. Food and entertainment was excellent!"
Pros: "The flight was on time and the food was acceptable."
Cons: "One of the flight attendants did not speak English so it was hard to communicate with him. The reservationist also told my friend that she had a seat that was like an Isle seat but it was next to the window with no exit access. The only exit access was passing the person next to her which is what she was trying to avoid."
Pros: "Everything was great."
Cons: "Baggage claim was terrible."
Pros: "very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK."
Cons: "Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed."
Pros: "Food is always the best. I had the butter chicken for dinner. It was very delicious."
Cons: "I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay."
Cons: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"
Pros: "The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long."
Cons: "Not switching our flights three times and not accommodating us like we had originally paid for."
Cons: "Food in business class and more choice of movies"
Cons: "Great flight. Would have been nice to have on board wifi."
Pros: "Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!"
Cons: "1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding."
Pros: "Crew good, seat pretty comfortable"
Cons: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."
Pros: "Crew was very nice"
Cons: "Foot rest and seat recline was broken. Food was also just okay."
Pros: "Great food and crew"
Cons: "Seat comfort , WiFi"
Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"
Pros: "food and crew service"
Cons: "Business class Seats are uncomfortable, cushion is not that soft, sides are narrow and too tall, hard square arm rest on the right, drink tray is behind your shoulder, hard to fasten seat belt. Ride was very rough in both directions. Not worth the price paid."
Pros: "Nice seats in Business"
Cons: "2 hour delay"
Pros: "The seat next to me was empty so it was much more comfortable than the flight out. Movies were great"
Cons: "The food, economy has no room."
Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"
Pros: "Movie selection is good and food is pretty good."
Cons: "Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it."
Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Pros: "Have flown most carriers to Australia and NZ. Air NZ by far the best. I mean, I am flying cattle class, so its never going to be great. However, compared to the other carriers available, the seats are the most comfortable and have more legroom. If you can afford their sky couch, do so. Food is edible (and, to me, most airlines are not) and was nice to get WiFI all the way across for just a few air points."
Cons: "Would be nice if the seats had a foot rest, but this particular 777 did not. I have short legs."
Pros: "Free drinks and snacks"
Cons: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Pros: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Cons: "Flights was 2.5 hours late due to weather which was the biggest downer."
Cons: "If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger."
Pros: "staff was lovely"
Cons: "didn't have a second pillow in business class bed was too flat for me. no other extras given. disappointing"
Pros: "Skycouch a MUST for long haul flights."
Pros: "Very friendly and helpful flight attendants"
Pros: "Blankets, entertainment"
Cons: "Preferred seating was a joke !"
Pros: "The boarding process was efficient and the seat was comfortable enough for coach class across the Pacific. It was a definite bonus not having someone in the middle seat. The food was quite good, and I appreciated the ability to get snacks throughout the flight. The crew was efficient, the IFE is very good, and the entire experience was very positive. I will continue to fly ANZ internationally as often as I can."
Pros: "- Not a full flight, so empty seat next to me - Great in-flight entertainment - Great staff service"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "Great airline. Like all of them these days more room would be nice as would better vegetarian options. Friendly staff, they seem to care about the passenger rather than just being bossy about usually silly rules."
Pros: "Crew and plane are awesome"
Cons: "The flight itinerary as delayed"
Pros: "Was the same, everything allright"
Pros: "Personal seat entertainment system, good choice movies& tv . My seat was comfy for coach, free wine was nice."
Cons: "I booked this in October and chose 2 seats with one being an aisle seat. I was moved with my wife to the two middle seats in a row of four, like a second class citizen. There was no meatless options for food. Cabin temperature varied wildly requiring several clothing changes in a cramped seat I didn't select."
Pros: "Friendly staff Smooth boarding process Great entertainment system"
Cons: "temperature regulation on the plane was quite poor. Parts of the cabin were very warm and others were very cold and flight attendants had difficulty regulating the temperature. food was also quite bland."
Pros: "Low initial ticket price"
Cons: "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"
Pros: "already commented above, everthing about the same...staff was very nice"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Pros: "Excellent overall service as usual from start to finish"
Pros: "Fairly comfortable flight, good onboard entertainment. I liked the selection of movies and NZ tv programs. The food was delicious and I love that complimentary wine is served."
Cons: "My only complaint was in regard to the children's meals. We ordered children's meals ahead of time for our 2 kids. On our flight from SFO to AKL, no problem but on the return flight they only brought us one child's breakfast. I asked a crew member for the other one. She told us it would be brought over but never was. So my son had to wait until the regular meals were brought and have one of those. Not a big deal but it was a little annoying. Also, for the return trip dinner, they served delicious Kapiti ice cream with the adult meal but no ice cream with the kids' meals so my kids were super disappointed about that and my husband and I shared ours with them. Again, not a terrible offense, just a little annoying."
Pros: "Comfortable flight. Drinks were excellent including tea!"
Cons: "Breakfast could be better. My son didn't get his choice on one flight and there was not much he would eat in choices. Make it more general so even teenagers/kids can enjoy. Crew could be nicer, especially in Premier Economy when we pay so much money!"
Pros: "Loved the new planes"
Cons: "Too bright in the cabin, the pink lights were a little hard on the eyes"
Cons: "It is a toss up which airline has more uncomfortable seats, you or United. Leg room is not great and some padding would be nice."
Pros: "The cabin crew was friendly, helpful and good humored. The in-flight video and audio choices were outstanding. Meals were good but not outstanding."
Cons: "I suppose it is good marketing to make you walk past the amazing seats in business/premier class on your way past "Premium Economy" back to economy class on the Boeing 777 -- but it did make me wish I had a few thousand dollars to throw away on 13 hours of being pampered. Economy seats are pretty narrow. I am of average size and I was often bumping and being bumped by the passenger in the adjacent seat as well as by people walking up and down the aisle."
Pros: "Very attentive crew, layout, comfort"
Cons: "I enjoyed everything I wa"
Cons: "Would have been more exciting to land early if our gate was ready. Better to wait on the ground than their air I guess but after 11 hours on a plane the last thing you want to do is wait longer. Realize that's on the airport and not the airline, although there should be communication there."
Cons: "I was issued a ticket with a window seat as I had requested. However, when I boarded and sat in the seat I was assigned, I was moved because it turned out that the couple that was sitting next to me had purchased the seat so they could lay down. I was seated at another window seat, but it turned out the couple in that row had paid extra to have that seat empty as well. I was not only re-seated before the plane took off, but then I was re-seated THREE more times until finally being put in a middle seat after the flight was in flight. To top it all off, the plane was so delayed I missed my connecting flight to my final destination."
Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"
Pros: "Newer interior design, food was pretty good, entertainment system was touchscreen and had some nice new features, bathroom taps had a motion sensor (it's about time!), clean aircraft and modern led lighting."
Cons: "We had seats right next to bathroom doors. The design should make sure there are no seats in that location."
Pros: "Comfortable seats. Amazing crew."
Cons: "I think everything was upto the mark."
Cons: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
Pros: "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
Cons: "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."
Cons: "Not much food to eat."
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "As above"
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pros: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Cons: "All good even on a full 400 passenger flight!!"
Pros: "I liked the service provided."
Cons: "Would like to see decent vegetarian food options. Also please introduce some variance in your menu. the menu has been the same in the last 3 flights."
Pros: "Long but ok"
Cons: "There is no reason to not like it."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Emirates flights are awesome and have a good stuff. Very well organized staff and good food served"
Cons: "Nothing bad."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Cons: "Food was not awful and most item not available in Fist Suites"
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Cons: "There was no option during check in to request meal options- ex vegetarian request."
Pros: "Staff on board was very nice and attentive. Much nicer than the crew on my outbound flight"
Cons: "Trash was not picked up frequently enough. By the end of the flight the plane was a pig sty. Also there was no toilet paper in the bathroom at the deprting airport"
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "Crew professionalism, Entertainment Flight timing Take off and landings"
Pros: "Movie choices"
Cons: "Checkin services Staff attitude"
Pros: "Comfort, service, food"
Cons: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Pros: "Attentive flight crew and spacious interior"
Cons: "Food food and food"
Pros: "The seating had enough room which made us feel comfortable. Also, the food is is per expectations"
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Cons: "Bumpy landing"
Cons: "The boarding process could be more organized and more smoothly."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Cons: "Food while trip to India was good But food while trip back to sfo was very bad"
Pros: "Great airline and excellent sevice"
Cons: "Checkin associate at SFO was rude and told me that only light baggage is allowed in the plane during borading noticed several passengers with larger bags and sometime two bas as well. I was told I can only take one bag. This caused me to change my plans on what I can carry on my two small bags. This is also the reason why had to take a small handbag to keep everything I needed. I lost this bag at New Delhi airport. Had I been allowed the the standard tote and a laptop bag I may not have needed the extra hand bag and may not have lost my items. Emirates associate is partailly responsible for my lost items."
Cons: "I had given on line preference for Asian vegetarian food but was not served collection of booked luggage at cropusal at SFO ,was difficult for a senior citizen like me as there was commotion"
Cons: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"
Pros: "So comfy... Great service. Wished the flight was longer b"
Cons: "We arrived onetime yet Emirates did not have a gate at SFO so we were parked on the tarmac for over an hour after a 16 hours flight. When we got thru immigration in record time due to the newly installed kiosks, we waited for 2.5hours to get our luggage, there was only one carousel open for an entire A380 airplane with all its luggage and the boxes were piling up on each other, some of them were crushed due to overloading, it took them 2 hours to open a second carousel to offload all of the bags. During this entire time, the Emirates representatives were unhelpful, the local SFO personnel were quite disorganized as well."
Pros: "Service leg space"
Cons: "Nothing much"
Pros: "Spacious and comfortable seats. Great on board service"
Cons: "4 hr delay"
Pros: "Crew was very courteous and considerate."
Cons: "Food quality could be improved."
Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Pros: "The crew members were very helpful and the seating was very comfortable."
Cons: "I almost missed my return flight. It was a 9:40pm flight but the lady at the counter said that because i bought my ticket early, the flight time changed to 8:40pm because of time change. I think that needs to be factored in when selling tickets don't surprise customers."
Pros: "Smooth flight, minimal disturbances, crew extremely courteous and helpful!"
Cons: "Food is below average!"
Pros: "Crew were wonderful"
Cons: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Cons: "Lost 2 of 3 bags. Still don’t have them. Some staff very helpful and empathetic. Some staff very rude and abrasive. Didn’t want to take ownership and work to correct the problem. Had a “not my problem” attitude"
Pros: "Everything was great"
Cons: "Slightly more legroom"
Pros: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Cons: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"
Cons: "Ran out of fruit for breakfast"
Pros: "The food was decent"
Cons: "The entertainment system didn't work or was buggy for the entire flight and while we got an apology, we got no other compensation. Also, with 2 hours left in the flight, the flight attendants loudly woke everyone up in the plane and forcefully raised everyone's seats, even if they were asleep, so that they could serve breakfast to everyone. That was an incredibly rude awakening."
Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Cons: "Long delay for the flight"
Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"
Cons: "Nothing not to like"
Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."
Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Pros: "Crews in flight are friendly Meals are decent Movie collection in flight are plenty"
Cons: "Can't check in via mobile app nor kiosk in airport Still using 747. The plane could be made in 70s? 80s?"
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Cons: "This is the worst travel i've ever had. Got stuck in sydney because the first flight was delayed. I booked emirates and payed more to be on an emirates flight and to avoid flying with qantas. As qantas operated the first delayed flight i missed all my connecting flights and i'm still teavelling right now. Still in sydney. Never going to book through here again!"
Cons: "Seats very cramped with 6 children sharing seats invarea"
Pros: "Very good service"
Cons: "Food was very average for business class"
Pros: "Economy seats were comfy."
Cons: "Food was terrible! Literally inedible."
Pros: "Friendly Crew"
Cons: "The 3 Hour Delay in Sydney!!!"
Pros: "Good crew service"
Cons: "Food was tasteless just warm and food servied don't reflect the menu."
Cons: "Would have prefered to fly Emirates."
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."
Cons: "2 hours late leaving"
Pros: "The on board staff were fantastic, very personable, helpful and friendly."
Pros: "Service and food where good"
Cons: "The TV screen was not responsive and headphones outlet was mest up at both seats on each flight. When you plug in headphones you get only one speaker working or non at all. We couldn't injoy intertaiment consel at all."
Cons: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."
Pros: "Quite a bit of turbulence and I wish someone said it was normal I was worried the whole time"
Cons: "No dairy and gluten free option"
Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"
Cons: "Boarding was terrible. No announcement when it was late."
Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Pros: "Helpful staff, good vegetarian foods"
Pros: "on time"
Cons: "very rough ride"
Cons: "My boyfriend and I paid extra to have our seats next to our friends and each other, and they messed up on all 4 flights we had. The first flight they couldn't even make it right and the service lady was very rude and not helpful. I hope I never have to use their service in the future. They should take a page from Alaska Airlines whose service is always amazing."
Pros: "Food was more than I expected!!"
Cons: "The length of the flight but that's not anyone's fault!!!"
Pros: "Thoughtful and friendliness of the Crews"
Cons: "None that i can think of"
Cons: "Flight was delayed by 5 hours. Qantas was not helpful in rebooking or any type of customer service. The food was awful and we spent an extra 24 hours of waiting/ travel time. Miserable end to a wonderful trip. Terrible!"
Pros: "Excellent service from crew with adequate concern for hydration of passengers. Food was very good for airline fare."
Cons: "Seat was not very comfortable and I was able to get much sleep on the 14 hr flight"
Cons: "It's a long flight, so I get that the crew aren't necessarily in the cheeriest mood at all times. But it's a long flight for the passengers as well. Approaching one's duties with something more than stone-faced grimness would go a long way."
Pros: "I was in Seat 44C The flight crew who comprised of Elsie Fao ( excuse me if I have the name slighly incorrect ) Susan and the gentleman whose name I do not know could not have been better in their professional manner I short they were superb"
Pros: "Service was too notch. Despite software issues and timtams out of stock, crew were lighthearted and joked around with passengers. V refreshing."
Cons: "Comfort still has room to improve, a foot rest would be a step in the right direction. Particularly for us shorter types or those who like to curl up and sleep. Also random upgrades (eg. Exit rows) is always appreciated. Online dinner special was excellent. Breakfast was terrible, maybe because it was the last meal so not as fresh?"
Cons: "It was hot, again. Really hot. The movies weren’t different and I’d watched the ones I wanted to see on the way to Paris. The seats were uncomfortable."
Cons: "Slow boarding, not able to select seat in advance"
Pros: "The airconditioned lounge and shower for business class after sweating in line through security. Lay flat seats."
Cons: "Headsets had a weird jack and weren’t noise cancelling, wish it left a couple hours earlier, and for some reason, my feet kept bottoming out in the footwell but I wasn’t fully reckoned."
Pros: "Amazing, brand new plane. State of the art business class seats. Nice crew"
Cons: "Very tight seating-uncomfortable. Crew was not very friendly"
Pros: "The crew was astonishingly good. I really was amazed with the whole crew sense of service and kindness."
Cons: "Hard to say.. really"
Pros: "Would definitely fly Ait Tahiti Nu again."
Cons: "No complaints."
Pros: "Super Easy"
Pros: "Service was Great, Food was good."
Cons: "Coke zero was not complimentary"
Pros: "comfortable seats and the flight attendants were friendly. Check in was smooth considering that there were 2 flights leaving within 20 minutes both bound for LA from Papeete."
Pros: "The attendants seem very happy to be where they were. Very friendly and helpful, everyone seemed in a great mood and happy to be with us. the only bad thing was they ran out of salmon before they got to us."
Pros: "Very solid experience and comfortable"
Pros: "They have definitely improved in the few years since I last flew with them. The food is still really good for airplane food. Also the service by flight attendants is friendly and attentive. The entertainment offered quite a few options as there were quite a number of movies if different genres and recent releases. I would definitely recommend them over some more expensive airlines."
Cons: "Location of terminal."
Pros: "The crew was super friendly and food was good. The leg space was decent also, always an important factor for tall people on long flights"
Cons: "The boardin required a long walk to a remote terminal and then quit a long drive to the plane"
Pros: "Entertainment options"
Cons: "Seats very thin with little to no cushioning. Seats way too close so that when a seat reclines in front, you wind up almost chewing on the seat in front. My seat was broken and did not recline. Should receive some compensation for this"
Pros: "Easy boarding in Bora Bora, & speedy arrival in Moorea"
Cons: "High cost to make any changes to a reservation"
Pros: "Nice crew. I liked the packers of socks, earbids and mask."
Cons: "The entertainment system was a little outdated. Movies should be on demand, and no tv was offered."
Pros: "Faa’A International Airport is NOT air conditioned and there can be long lines in the check-in counter for economy class. If you are flying Business Class, the VIP Lounge is a must. It is the only air conditioned room at the airport."
Cons: "Food was mediocre."
Pros: "great entertainment options"
Cons: "horrid food"
Pros: "great options for entertainment."
Cons: "The plane food was horrible."
Pros: "Old movies little choice"
Pros: "Coach is about par with other airlines of the same class. Food is acceptable. Service is efficient and the crew is pleasant. Decent legroom for me (5’5” tall). I was able to get 5-6 hours sleep on the overnight flight to LAX."
Cons: "Having to go outside and climb stairs to board. Food could have been better."
Pros: "I got I'll on the flight and the crew was very helpful."
Cons: "I really don't know as besides being sick I tried to get as much sleep as I could."
Pros: "N/C for food, head sets and in flight movies. Crew was very professional and pilot was excellent. I liked that they boarded the plane back to front. Makes more sense. Service was excellent!"
Cons: "Hard to board when everyone lines up and doesn't get out of the way for those to board whose seat numbers were called. The attendant started calling the next numbers before the first group had a chance to get through all the people waiting! You couldn't push thru the crowd because others in front of you were in the same predicament. People were asked to stay in their seats until their numbers were called but they didn't listen. We were an hour late taking off. Food was not very good and I'm not a picky eater. Rolls were hard as a rock and The eggs were uneatable. The lady in front of me reclined her seat all the way back and slept the whole flight so I was uncomfortable the whole way home and couldn't sleep. Her seat was resting on my knees. Very hard to eat off a tilted tray table. Seats very close together so hard to get to the remote."
Pros: "Free movies rocks. Hawaiian air charges for them. Very good food"
Cons: "The flight was delayed, the food wasn't good at all, because I was traveling with a cast on my left foot I asked for a front seat a week before my flight and when I asked at the counter at the airport they say that they wouldn't be able to give me a front seat, the lady at the counter wasn't nice at all, she didn't help and it felt that she wasn't trying to help me or to manege any other solution."
Pros: "Very kind and helping crew ! Love they positive attitude and energy"
Cons: "Food need to be improve - especially for people who don't like or eat meat"
Pros: "I liked getting a pillow and blanket. Movie selection was good but could be a little better."
Cons: "The food selection was "meh." I am a vegetarian and I wish I was told during booking to request a veggie meal. I would have given an "excellent" score with vegetarian options readily available and better movies."
Cons: "Better food selection, especially for vegetarians. Also, get gingerale!"
Pros: "Not much"
Cons: "Staff was VERY rude, seats are uncomfortable. Inside the plane is FREEZING cold. Food was ok-"
Pros: "Plentiful blankets, pillow, headphones and earplugs. Food and drink readily available."
Cons: "Seats are too small/narrow with little leg room for a 6' person. I was seated in 45A, the last row against the window. The seat backs do not recline yet, the seats in front of us so so, we end up with the guy ahead of my in my lap with zero leg room as my knees were pressed down by the reclined passenger in front of me. Very uncomfortable to not be able to move for 8 hours!!!!"
Pros: "The seat was uncomfortable. The staff was not friendly. They were serving food and did not let me pass to get back to my seat. And they did not bother to leave any food for me. The movie selection was limited."
Cons: "It had to be the worse experience ever."
Pros: "It was a very easy and fast check in. The service was super nice, beautiful and very professional."
Cons: "That the flight was over already"
Pros: "We enjoyed everything about our trip. Easy to check in. (no on line check in available but no problem). The crew was very professional. The food was very nice. The entertainment was good with enough variety."
Cons: "No complaints come to mind"
Pros: "That i didn't have to pau for alcohol."
Cons: "I thought I was going to be greeted with something as we walked on board. The video definitely makes the plane look a lot bigger."
Pros: "Excellent staff service at the airport and short lines. The seat leg space is ample and seats are comfortable with good amenities provided including blanket, sleep mask, ear buds, and headphones."
Cons: "Frequent delays in boarding and taking off. No convenient way to reserve seat preferences online"
Pros: "This is a direct flight from Paris to LA so you don't have to pick up your luggage to go through customs when you go back to the US. You save a lot of time! I had 2 seats for myself. The cabin looks very attractive because of its colors. The Tahitian music is relaxing. It is also nice to see the crew with a Tahitian outfit, Tahitian pearls... You kind of travel without going to Tahiti! The crew is always very pleasant. The food is better than with any American airline."
Cons: "No choice for the meal. They had run out of one dish..."
Pros: "The plane was on time."
Cons: "I did not like the schedule. Leaving by 7 in the evening would permit many more connecting flights upon arrival in LA. Leaving Papeete at midnight wss exhausting. There were a lot of empty spaces but when we were assigned seats, we were not asked if we would like a place to stretch out (which we would have!)"
Pros: "Niecelnie relatert atm on board"
Cons: "Late , but no support on the Gate. Info about time we could use w. missing."
Pros: "More space"
Pros: "Everything in our business class seats were wonderful. Loved to be able to elevate my legs. Watched movies, ate wonderful food creatively designed. Staff went above and beyond.No crying babies!"
Cons: "The beds did not lay flat to sleep, making it hard to sleep on your sides. Please convert them to lie totally flat like Singapore air or British airways. The champagne was a bit bitter. The only champagne I've ever liked was on Singapore airs business class to frankfurt, germany."
Pros: "My wife and I have planned a trip to Bora-Bora since we got married in the 80s. I had said that I would not make that long trip without a first class ticket and followed through with this our recent trip. Although the ticket was quite expensive, it was worth every penny. Air Tahiti Nui really understands what "First Class" should be like -they pamper you! They deliver course after course of amazingly good quality food and more drinks than you can possibly consume. All of the flight attendants were sincerely interested in making sure we were all happy...a wonderful experience! darn worth the investment! highly recommended! And remember, this is just the lead-up to arriving in Tahiti; things will only get better when you disembark."
Cons: "There were NO disappointments"
Pros: "My bag was destroyed, and I was told I had to check my back pack in which was BS n was charged $100 to check it in... getting in contact with customer service about the issue is impossible. The crews customer service was satisfactory, you can tell they don't want to be there. I will never fly them again."
Cons: "It got me to my destination in peace."
Pros: "Amazing service from an extremely key me and attentive staff. The food was also delicious!!"
Pros: "The pillows, blankets, socks, eye mask and head phone were all set out. No need to ask. I liked that there were drinks and snacks available thus eliminating the flight staff fr hauling carts up & down the isles allowing for more rest on the plane."
Cons: "There was no soap in the bathroom the entire flight. Some attention needs to be paid to the cup holders. There is lots of dirt there. The planes carpet was worn out. Time for a face lift."
Pros: "Not much"
Cons: "Too hot Food was awful Delayed on both ends"
Pros: "I love everything with Air Tahiti Nui."
Cons: "The agent at the counter was unpleasant. I had the impression that I bothered her"
Airlines flying from Auckland to San Francisco have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Auckland to San Francisco
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