.very good and as I needed wheelchair assistance all staff excellent.. only suggestion is get rid of those plastic chairs hard to ride in and staff have trouble compared to others. Everything else very good experience. Will use Fiji Air again.
In-flight entertainment options could use a refresh, Consider a tie-up with Spotify for more current music and with IMDB or other service for newer selections/movie ratings.
See previous comments. Didn’t take this flight because my other flight was so delayed. Ending up on two other flights as a result and was more than a day late.
6 hour delay and they didnt try to make up any time during an over 10 hour flight
Very good; seat made ready for bed after meal, a plus since one airline covered the seat at the start.
Entertainment was not good. Seems like liquor should’ve been advertised only beer and wine was even though I saw others getting liquor didn’t realize I could. And the food to me could’ve been a little bit.
Food choices perhaps not the best. Only offered beer and wine, when it appeared other liquor was available. Entertainment wasn’t so good.
They charged me over a $1000 dollars to bring two surfboard bags as check baggage. Inappropriate and I would avoid flying sgain
The experience on Fiji Airways was absolutely amazing. Streamlined. All staff was amazing. Pleasant. Friendly. Extremely helpful.
Business class Seats on the A350 from Nan to YVR were wonderful. The flight crew was okay but could do with better training. Toilets were clean but ran out of paper towels towards the end of the flight. The food/menu and the wine offered really needs considerable improvement. Dinner options were either Bolani, a beef sandwich (even this could be made much better), or paneer butter masala. Unfortunately, if you are not a fan of Fijian food, there isn’t much choice. Dessert was either turmeric ice cream or fruits but unfortunately, they were out of fruit! So the only option was turmeric ice cream. I’m not certain how many passengers like turmeric but I am not one of them. They need to cater to a more diverse group of people. Perhaps they need a new chef? The movies& tv shows were mostly older so I didn’t find that interesting either. It was however, fun to view the plane’s exterior cameras as we take off and land. The best thing about this flight are the business class seats.
The 10hr flight was a comfortable as it could be in row 57. The food was just very bad….bland and soggy!
The business class upgrade meant a good sleep on the way home after a long week away. Excellent service, great food, and comfortable seat/bed for the journey.
I love the “boarding from the back” idea - it’s so much better than the “Zones” idea that many others use. Also, the inflight wifi was a first for me! Very nice to have on a 13-hour flight!
Again, Air New Zealand was great. They kept bathrooms clean, food was actually very good, New Zealand wines a big hit
Arriving at Coolangatta, rows 20 forward, took the airbridge across to the terminal. It was suggested to those from rows 21 back, that we take the rear stairs and to be careful crossing the tarmac. That was all well and good. However, when we got across to the terminal we then had to climb three large flights of stairs to meet up with those coming across the airbridge. No elevator! There were people carrying babies and elderly carrying hand luggage that needed assistance from others.. There was no option to turn back.
It was good for a short domestic flight. As no food ar entertainment provided, there should be a n/a rating available for those.
USB charging ports did not work on any of Air New Zealand flights
Economy was much nicer on the Air New Zealand planes.
At Coolangatta International it is difficult to hear voice boarding announcements when away from screen announcements.
Flew premium economy, well worth the extra. Much better seat size & space. Meals & snacks were lovely. Crew really pleasant. Internet is not great, not really useful for anything. Couldn't even send messages.
Traditional economy class. Not a full flight so spare seats. Food and drinks were good
Delayed QF59 flight once again, Qantas doesn't fail in maintaining there delayed departures and arrivals. USB points do not work nor do the power point sockets on the plane, Qantas staff admitted that on the flight. Don't expect to your charge devices. Saving grace, was the ice cream. Bottom line, if you expect to fly to HND and make it on time avoid Qantas and if you're interested in ice cream - visit 7/11.
Their aircraft are old and amenities lack way behind other international carriers leaving from BNE. Even in economy
Airport and crew experience was excellent. We had to queue for the runway - no one’s fault, but it did mean we were 30 minutes late leaving
Friendly staff, surprisingly good premium economy seats allowing good sleep/ snooze opportunity and very good menu.
I liked the service, the menu, and the comfort of the seats! Even tho we were seated by the bathrooms, the reclining seats and movie selection was very good, my husband and I didn’t mind at all
Very good as always, stand out airline. The passengers whom choose to stuff baggage that otherwise should be checked-in is a real bother but that's not the airlines doing. A real frustration that passengers just don't want to check-in luggage. This is a pet hate unfortunately.
Complaint is with American Airlines which delayed our flight from salt lake to Dallas reaulting in us missing our connection to Brisbane. Had to spend 24 hours in Dallas to wait for the next flight. Awful experience and ruined my wife’s birthday.
American Airlines was their usual junk service — but at least it got us down to LA. I was more irritated that while they codeshare with Alaska Airlines in Seattle, they could not out our flight on one of these, opting for one of the small SkyWest operated American Eagle flights — and causing a 14 hour layover. Which I accepted due to a $2000 difference in airfare — that said it was irritating for a flight that usually would have cost around $100 extra, if that.
nothing to complain about w/the food, and professionalism of the crew. i just cant stand being on a flight for that long of a time.
Boarding was mayhem. Late boarding by 15 minutes because of lack of staff (missing 1 flight attendant. We had to wait for an arrival of another plane before we could board). Flight was a little rough, but cannot blame on airlines.
Airbus plane, nice and polite staff, entertainment even as it was a short flight.
United out of SFO is having issues with catering so none of our meals were loaded on the plane and no offer of compensation for our tickets purchased was offered.
Its good expeince but in enternteiment please be like you tube the music i like or movie
I needed to make changes to my flights. When I called customer service, they assisted me with care professionalism.
A bit rush for transit. Food and entertainment are not available
The gate was too far away for the connecting flight
Generally good. The aisles have gotten narrower which can slow down boarding. Flight crew was great! Healthier complimentary snacks would be appreciated. Due to earthquake in San Francisco we had to circle in air space for a bit but then had a smooth landing. I laud the flight crew for their patience ;)
headphone jack didnt work for the first flight and not much variety
The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me
Good flight, friendly crew and overall - good service on United Airlines.
Somebody either kayak or Air Canada booked my flight under my preferred name Betty instead of my legal name and I almost was denied boarding my flight
Short flight so no food or entertainment. Good landing at SFO and on time. We were told no carryon luggage yet lots of people were puting bags in overhead compartments. The rules need to be made more clear. I was on the first leg of an international flight and this is the first time I could not have carryon luggage.
Comfortable seats and movies entertainment available. Better experience than the flight from Toronto to Denver.
Ensure prepaid food arrangements are appropriately understood by flight crew of who purchased and who did not
Mixed experienced. Nice staff. Spacious 787 better than cramped Airbus, though my seat was broken. The bad: Way overpriced ticket and charged for food despite 6 hr flight.
Terrible all around. Flight was late and airplane was very uncomfortable. The crew were unhelpful and hid in the back. Did zero work. No entertainment.
I booked and paid extra for exit door seats also pre paid for my luggage air Canada changed plains and I never got what I paid for and they made me pay for luggage again they also did this to my wife. They are the most unorganized company I have ever dealt with. I am sure I will never see the extra money I paid for the seats or the recharge for the luggage. They are subsidized by the taxpayers and don’t give a dam just a horrible way to do business
Overcharged by either United or Air Canada. Abuse of access to my credit/debit card.
Bad experience with Air Canada. Our first outbound flight was cancelled due to weather, but the airline rebooked us 2 full days later and basically told us it was our problem and to go away. Then a further onbound flight was delayed for 12 hours. The airline booked us a hotel, but the hotel was unable to transport all passengers in its shuttles (the airline of course didn’t provide any transportation or taxi vouchers), so we waited hours just to get to our hotel and get checked in. Finally, on the way back we had ANOTHER flight cancellation, and the airline wasn’t able to get us on another flight until late the following afternoon. All told we lost 3 days of our vacation (including nonrefundable hotel booking) and arrived home a day later than scheduled. I will never rely on Air Canada to get me where I’m going again.
