The flight was delayed and it was delayed on my trip from Seattle to San Francisco also, my luggage didn’t get to me 5 days later after my arrival.
Poor food options for vegi folks n not enough food quantity. Fiji really needs to improve on it. Flight crew is very warm and respectful but don’t know how to cater towards vegi folks n items despite so many Indians staying in Fiji
I thought Fiji and Fiji Airways was great. Looking forward to the next trip. Baggage claim at the end went to sh...t
Left on time , arrived on time. Staff was awesome!!!!! Great flight!!!!
Great food, wonderful staff made a long flight seem short
We have had an absolutely horrific experience so far getting home from Australia on a $18,000 + flight we booked with you. The flight did not deplane in Dallas because there was no available gate or staircase. We sat in the plane for 3 hours waiting to deplane. As a result we missed our connecting flight to New York. American Airlines put us up in a hotel several miles away. We waited 45 minutes for a shuttle and The shuttle driver was horribly rude and unhelpful. They offered us $70 vouchers for food but actually there was no food left when we arrived minus some chicken nuggets and corn dogs. It was awful. Horrible way to end a vacation. There has to be accountability here.
A bit cramped in economy and the people in front wouldn’t put their seats up during meal service, crew did not help with that and I felt they could have done more about it.
The airline is ok, but it needs to improve it schedules.
In-flight entertainment options could use a refresh, Consider a tie-up with Spotify for more current music and with IMDB or other service for newer selections/movie ratings.
6 hour delay and they didnt try to make up any time during an over 10 hour flight
Premium economy seats and food we're very nice although the price could be more affordable so we can do it more often.
mechanical issue, so delayed take-off (hence the low boarding rating) and made a number of people miss their connecting flight. Also took a long time to get our checked baggage. I luckily made mine with 5 minutes to spare, but it was nerve-racking.
A better selection of entertainment would have been nice. I found nothing that appealed to me as a middle-aged traveler. The flight attendants were gracious, helpful, and attentive. It also would have been nice to have more bathrooms as the flight was full and the plane was big.
The Premium Economy seats were very comfortable and the food was quite tasty. I did not use the entertainment system, but I was able to charge my phone and tablet with the seatback connection.
Air New Zealand over sold our flight and tried to bump us to yesterday. After several calls we got booked to United about 6 hrs before our original flight. No apologies!
Please add more Bollywood movies and recent movies to the entertainment.
Flight was delayed by 2 hours. Got lucky that i had a long connection, else would have certainly missed my connecting flight. Food is just okay, specially the breakfast is worse . Asked for water 30 mins before landing, the response is that we are landing so everything is packed . I guess traveling in economy that’s what we get. Probably business class passengers would get a different answer. Only good thing is that wifi service is available from auckland to lax for most part Next time will try united or American and then compare.
Great except paying $240 usd for 2 pounds over on a checked luggage. Outrageous.
Service was excellent and they’re very helpful and nice
Not a comfortable trip, the seats are not good, and they look old.
Overall, it was a very good experience. I would have given it a 10/10, especially based on our flight from SFO to Melbourne. The cabin crew on that flight were wonderful and incredibly attentive. They took extra care when setting up our beds so we could sleep comfortably without being disturbed. Dinner was served promptly and smoothly. I woke up quite late, when the flight was already preparing for landing, and the crew still made sure I was taken care of. They brought me English tea in a proper cup, and when it was time to prepare the cabin for landing, they thoughtfully transferred it into a takeaway cup so I could continue enjoying it along with some breakfast. Those small, thoughtful gestures made the long flight feel much more comfortable and special. The service from the SFO to Melbourne crew was truly excellent.
Having the computer outage compounded by delayed takeoff while waiting for aircrew (who were also delayed) resulted in me missing my int’l flight
We had a cancellation due to weather, but the American Airlines staff was very helpful. Once we got on a plane, the trip was great.
Great food and good entertainment options for the long flight.
Loved the food and beverages available, spacious economy class, excellent entertainment
Very good overall. Highly recommend for all flying to Australia
We booked with Qantas instead of Delta and we instead flew on American Airlines. American is not our favorite to go on. No leg room and the width of seats are a joke. Your are packed like sardines on American flights.
they ran out of fruit for breakfast and so I just had a yogurt instead. other than that the flight was good
Everything was great from the staff to the seats and food. The plane was timely taking off and landing.. I couldn't have asked for a better experience (especially on such a long flight)
Overall a positive experience. As long as you are not connecting-I found the discount offered by Kayak and the customer service to be very good.
My experience with Air Canada flight was really good. The seats were comfortable with decent legroom, and the staff was very polite and helpful throughout the journey. The food was tasty and served on time, and there were plenty of entertainment options which made the long flight feel much shorter. The flight was on time and the landing was smooth. Overall, it was a comfortable and stress-free journey, and I would definitely love to travel with Air Canada again.
I swear airplane seats keep getting smaller and smaller but everything else was great. Smooth sailing and we got in early.
Separated me and my wife and wife’s sister in far apart different seats even though I booked them all together. Just scams after scams to make us pay more. Worst airline
I have flown on many airlines all over the world, and this plane flight was the most uncomfortable I have ever experienced.
It was delayed then we turned around so not good.
on demand entertainment in seat back awesome Check in Kiosk too demanding with endless demand for more information information then says go to counter. Counter agent unfriendly. Do it yourself check in luggage procedure not intuitive, upset employees frustrated the whole procedure.
Left two hours late, now screens and WiFi wasn’t working. Unacceptable on a 6h gate to gate flight
Original flight was canceled due to bad weather...not a problem, completely understand however I had booked a direct return, instead I was rebooked with a layover of over 2.5 hours. What should have been just over 2 hours turned into 6 hours. Snacks on-board were pitiful and they were constantly out of beverage products.
Not even a snack on a five- hour international flight? Really? One drink serving? Really?
The cabin crew was fine, nothing out of the ordinary. However, the crew at check in was a disaster. We had already checked in and wanted to see if we could upgrade to first class. Waited in line bc the crew was so slow. No sense of urgency. Long story short, the lady, Maria, would refuse to answer our questions directly. As we are about to leave, she asked if we wanted our boarding passes printed. I figured we were there, already wasted time, might as well. We could have gone to through security as we were already checked in. As she’s putting in our information, my bf has to step away, leaving me with out two carry on. I just had surgery and was in a sling as I don’t have much strength or movement in my left arm. She looks down at our carry ons and said we need to make sure it fits. I told her, I haven’t had an issue with it as this is what I flew with from the states to Canada. We both flew with the same carry ons. She just said to me, it doesn’t matter. I also asked her if this is a different procedure with this Air Canada as I have flown to multiple countries and states with this same carry on. She said the same policy apply, which at this point doesn’t seem true since I have gone through multiple cities and countries and multiple airlines with zero issues. I struggled to go over to the stand and once again, struggled to lift my carry on into the rack to see if it fits. All the while, she just stands and watches. Her and the manager both standing there and watching as I dropped and struggle to lift the carry on. My carry on was too wide due to the wheels and they refuse to let me use it. Then, to make matters worst, my bfs carry on, which was clearly smaller than mine, she then asked me to do the same thing, lift it to see that it fits within their measurements. Of course that one fits. But, again, I’m disabled and both the agent and manager stood there, not once offered any help. She forced me to check in my bag with the fee. I should have just walked away because, when we got to the gate, the crew there also asked that anything bigger than the slot gets checked in, FOR FREE. Maria took advantage of my disability, was unsympathetic and just a disappointment to Air Canada. And the manger, that was more interested in making other people’s lives miserable because he was clearly miserable should quit trying to flirt with Maria and actually do his job. What a joke of a staff and what a joke of an air line.
Plane was in good shape, multiple passes from the drink cart, and one of the smoothest flights I've had in a while.
The flight was delayed by about an hour due to a maintenance issue which later then required a change of planes. The crew was great and friendly. The in-flight entertainment did not play properly on Apple Vision Pro in a Safari browser. Although the movie trailers would play fine, the actual movies themselves just had a black screen with audio. There must be something with copy protection or something that isn’t compatible with the Safari browser on Apple Vision Pro. The free inflight Wi-Fi for American Airlines Advantage members is a nice bonus. and is great that they aren’t charging extra for things that have become basic utilities in 2026, like internet access.
Mostly great. Only issue was with the WiFi. Halfway through the flight it was spotty and I was unable to work as I planned. This impacted my work products as I am traveling for business and it was an unexpected hindrance which was inconvenient. Flight here was amazing. For a 5 hour flight something more than a Biscoff would be nice but I’m just swinging at windmills I guess…
Better service. No food options, but we did get drinks and a cookie.
We were 4+ hours delayed. AA is absolutely obnoxious. They just kept pushing back the time to the point where we did not get into Vegas until after midnight when we were supposed to arrive like 845pm.
We will be writing a long, detailed letter to corporate about our awful experience with American airlines.
Very helpful ground crew after an earlier flight delay and being rebooked on a different flight.
I was a little disappointed of not having an android charger. Only one it was for an iPhone. I've flown American in the past and had access to one.
Almost everything was outstanding. First, we boarded on time and the flight crew did a great job getting everyone seated. Then the pilots took their time and care to make sure the plane was full de-iced three times as there was a bad ice storm a few hours earlier. The plane ride was smooth and comfortable and even the economy seats had decent room and comfort. Flight Attendant Lisa went above and beyond to make sure I was comfortable - she is outstanding. The only thing wrong with the flight, and it is something which needs to be addressed, is that the gate to gate time was over 6.5 hours and not one meal was served. The only thing offered to eat were two small cookies for a transcontinental flight - unacceptable. Charge me more but give me a meal for a long flight. Thankfully Lisa found something for me.
I got bumped due to weight restrictions even tho there were empty seats on my flight. I got put on an other flight with a stopover. My flight that originally was going to take 5-6 hours ever up being 14+ hours and my luggage arrived to my destination without me because I was made to check in my luggage on my original flight when I was deemed ok to board only to be asked to deplane. Worst flight experience.
