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New York hotels in Chelsea
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Best hotels in Chelsea (New York)
With a stay at The Maritime Hotel, you'll be centrally located in New York, within a 5-minute walk of Chelsea Market and The High Line Park. Featured amenities include limo/town car service, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Overall 8.9 Excellent
Based on 528 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Location and ambiance. Great place in historic district
Cons: The 2nd floor is WAY to close to the Friday crowds of rowdy people on the street. You are also right in the middle to 2 major late night clubs.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Pros: Location was excellent. Close to Chelsea Market, Art District. Easy walk to Greenwich Village and SoHo. Very clean and comfortable room; small, but standard for NYC. Nice breakfast. Very helpful and courteous staff. Will definitely return on future NYC trips.
Honoring our artful Chelsea address, Hotel Eventi offers a cutting edge design-centric escape in the heart of Manhttan — which occupies an entire city block. The result? Two restaurants led by an award-winning chef, two buzzing new bars and one stunning lobby that’s more like a warm-yet-vogue living room. If you can tear yourself away, the Empire State Building, Madison Square Garden, High Line park and more are nearby. Share what you love to do, and we’ll curate a fresh New York experience, just for you.
Overall 8.6 Excellent
Based on 696 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4.2
Pros: Nothing
Cons: Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it
Excellent
10.0
Excellent
9.4
Okay
5.7
Pros: The restaurant was nice, good food
Cons: The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!
Excellent
9.7
Pros: Concierge was fantastic. Restaurants were great. Vibe was relaxing and cool.
Excellent
10.0
Excellent
10.0
Excellent
8.5
Okay
4.5
Cons: The window was left open before my arrival. Upon arrival, the temperature of the room was 46 degrees. I closed the window and notified the hotel staff immediately. For some reason they sent an engineer to the room. To be clear, the heat worked but the window was left open. I turned the heat up to 80 degrees, turned off Eco Boost, and set the fan to high. When leaving, the heat had been on for over one hour. The room temperature had just barely gotten above 50. Again we notified the front desk. There was no attempt to make my room more bearable or to transfer rooms. When arriving back at the hotel room around 11:30pm, the room was still under 70 degrees. Again I called the front desk. It wasn't until this time I was offered a room change, however at 11:30 I preferred to use extra blankets to stay warm.
Excellent
8.2
Pros: The bed was so comfortable! The location was very central.
Cons: No business center and no pool.
Excellent
10.0
Pros: Location near Penn Station, wonderful receptionists, especially Victoria, perfect room and view
Excellent
10.0
Pros: Nice modern rooms. Great location. Food carts one block away at Greely Sq.
Excellent
8.5
Pros: Great hotel. Friendly staff. Great location.
Cons: I gave this hotel an "okay" because of what seemed to be chaos in the kitchen. I would order an item, the friendly person on the other end would say ok. But...wait for it...each time I ordered and confirmed my food items, I received a call back telling me they are out of at least one of what I'd ordered.
Excellent
10.0
Pros: Gorgeous room that was large and comfortable. Staff is lovely and both restaurants are amazing! Food is extra special here. I love all the kimptons but this one is in the top 3, perhaps number one.
Located in Midtown, this hotel is within a 10-minute walk of 5th Avenue, Empire State Building and Macy's. Madison Square Garden and The High Line Park are also within 15 minutes. 28 St. Station (7th Av.) is only a 2-minute walk and 28 St. Station (Broadway) is 3 minutes.
Overall 8.3 Excellent
Based on 864 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
2.0
Cons: Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
Excellent
10.0
Pros: Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc.
Cons: I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
Okay
4.0
Cons: Arrived a couple hours after check in and discovered that our room had been given away.We had booked a room with 2 Queen beds (there were three adults) and they put us in a room with 1 king and a roll away. Roll away bed was very uncomfortable. The room they stuck us in was right above the entry, so very noisy.
Excellent
8.0
Excellent
10.0
Good
6.0
Excellent
8.2
Excellent
8.0
Excellent
8.0
Okay
4.5
Excellent
9.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Cons: We really loved this hotel. Staff great and super friendly. So convenient to everything we wanted to do. Room waa really clean and bed was super comfy. I will definitely stay again.
Excellent
9.1
Excellent
10.0
Good
6.8
Cons: wifi did not work in my room - weak intermittent signal
Excellent
9.7
Pros: The hotel is in a great location, near Midtown sights and subways, but on a relatively quiet side street. Hotel staff was accommodating and placed to baby Pack-and-plays in our room before we arrived for our two young children. Plenty of very good food and dining options nearby. We'd stay here again for sure. The room was clean and comfortable.
Cons: The bar is not open on weekends and the room was relatively small. That said, it's NY and at this price palatial we did not expect. Putting coffee in the lobby would be a nice amenity.
Excellent
8.8
Pros: Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night.
Cons: The only issue was the noise of the air conditioner heater.
Good
7.7
Pros: Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special.
Cons: They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Good
6.8
Pros: The location on 28th Street is very central and convenient.
Cons: One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
Good
6.5
Pros: Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs.
Cons: Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
Located in Midtown, this guesthouse is within a 15-minute walk of The High Line Park, Chelsea Market and 5th Avenue. Chelsea Piers and Flatiron Building are also within 15 minutes. 23 St. Station (8th Av.) is only a 2-minute walk and 23 St. Station (7th Av.) is 4 minutes.
Overall 8.2 Excellent
Based on 2,807 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.4
Excellent
9.7
Excellent
8.2
Pros: The staff was nice, the rooms were clean, and the location was ideal. I would definitely recommend Leo House. It's just a great fuss-free place to stay for a quick weekend getaway.
Cons: We could not get the heater to turn off! We turned the knobs on the boilers all the way to be turned off but somehow the heat was still functioning fully, so our small room became really hot really fast even with the windows open. The first night I got very little sleep because of how hot it was, plus because we had the windows wide open so the traffic/garbage truck noises kept me up too. Also the one morning we finally didn't have plans for the morning- Sunday- there was no breakfast.
Okay
4.8
Pros: staff very courteous and effective. Rooms had Wi-Fi
Cons: very, very shabby
Okay
5.7
Pros: Location is very good
Cons: The front desk staff are far from been friendly The bed is very small The restroom and the bathroom accessory are in very poor condition. Water pressure is low and the temperature of it vary from ice cold to burning hot without touching the faucets
Located in Midtown, this hotel is within a 10-minute walk of 5th Avenue, Empire State Building and Macy's. Madison Square Garden and The High Line Park are also within 15 minutes. 28 St. Station (7th Av.) is only a 2-minute walk and 28 St. Station (Broadway) is 3 minutes.
Overall 8.2 Excellent
Based on 1,251 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Cons: Noisy streets.
Excellent
10.0
Excellent
10.0
Good
7.1
Excellent
8.0
Cons: Beds aren't the greatest.
Excellent
10.0
Pros: Clean, newer building, nice rooms, comfortable bed, quiet, central location, great staff. Annette at the front desk was particularly welcoming. An excellent deal for NYC!
Excellent
10.0
Excellent
10.0
Pros: All the staff was very nice, good mood.
Cons: I reserved a double and tey give me a king
Excellent
8.5
Pros: The staff was excellent and courteous.
Cons: The air conditioning struggled and couldn't really bring the temp down sufficiently. Not enough towels, but brought them right away when requested. No sweetener and creamer in room. But, also brought that right away when requested.
Excellent
9.4
Pros: Very clean and spacious room. Very comfortable bed. It provides almost everything you need that you can imagine for a hotel.
Cons: It doesn’t have slippers or socks for customers
Excellent
8.0
Cons: Room was a little small. Was misinformed about a few things. Was given to free drinks tickets and encouraged to redeem them at rooftop bar only to arrive and be told that it was a private party and asked to leave.
Embrace the Big Apple from Our Chelsea NYC Hotel The Holiday Inn Express NYC - Chelsea places you near major businesses and top attractions, while enjoying everything from free high-speed Internet access to a fitness center and a delicious, hot breakfast, which features our signature cinnamon rolls. Our newly refreshed hotel provides you with everything you need to stay in touch with the office, such as a Business Center that features computer access, copy and print services. In addition, our hotel is located just a short walk from Penn Plaza and the new Hudson Yards Development which hosts many of the area's businesses and major corporations. When staying in NYC with us, take advantage of our prime location and great deals. Our hotel is close to the greatest attractions the city has to offer. We're a short 2 block walk from Madison Square Garden, a half-mile from the Empire State Building, a few short blocks to the Highline Park and a mile from Rockefeller Center, Times Square, and the Theatre District.
Overall 8.1 Excellent
Based on 1,930 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
8.2
Excellent
8.8
Okay
4.5
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: The room was comfortable and the location was great.
Mediocre
3.7
Cons: One of the staff tried to enter my room in the middle of the night. Said they mistook my room for housekeeping?! By myself so it was very scary
Excellent
10.0
Pros: Everything was clean, orderly. had a tv remote that went out... maintenance was dispatched in minutes, and immediately fixed the problem. also, enjoyed the fact that there was no night-time construction going on!
Excellent
10.0
Pros: Staff friendliness, double beds, breakfast, price
Cons: Room while clean could be fresher smelling but I am being really picky here
Excellent
10.0
Okay
5.6
Good
7.7
Excellent
8.0
Excellent
10.0
Excellent
8.0
Good
6.0
Excellent
8.0
Pros: Breakfast inclusive Rooms were pretty clean and better looking than other nyc hotels.
Cons: Lack of breakfast variety. - always sausage and eggs At night, regulat coffee is very bland and they put less coffee. Very low quality of coffee at night
Excellent
9.4
Pros: Very nice continental breakfast Hotel staff checked bags for late pickup All staff members were extemly cordial
Cons: Everything met expectations
Good
6.6
Cons: Room location was poor and extremely noisy. Staff was unwilling to accommodate change.
Good
7.7
Pros: Great location Super quick check in
Cons: Rooms felt very dated
Okay
5.4
Pros: Rooms were clean
Cons: If you look on your site regarding this hotel you claim free breakfast. when you get there and there is no breakfast available free or otherwise. And the ceiling in the bathroom was broken down because the hot tub leaked the day before.
Excellent
8.0
Pros: All holiday inn are the same and keep to the standard. Great place to stay and great value
Cons: Nothing to do with the hotel,but that week was a bomb on 23rd Street. Kind of scary but the NYPD done everything to secure the area. At one time 29th Street was blocked but they made sure that I made my flight home.
Excellent
10.0
Pros: Rooms were big for the price point and location, very comfortable and accommodating! Will definitely stay there again when going down for any event at the Garden - not even a 2 minute walk! :)
Excellent
8.2
Pros: We liked the convenience of the area. Easy to check in and out Complimentary breakfast was really good.. a lot of options. Staff was friendly Place was comfortable. All in all it was a good stay! I'd recommend.
Cons: For the price we paid.. the room was very small... however, I expected this being as we were in a city. Sometimes it's just hard to grasp that.
Excellent
10.0
Pros: Outdoor seating for breakfast and relaxation. Great baggage storage after you check out while you see the City and no charge!
Good
7.7
Pros: Location, decent sized room, clean
Cons: There were pipes banging in the walls (or else construction elsewhere in the hotel) all night which kept us awake until 2:30am when we gave up and called and asked to switch rooms. To their credit, they moved us immediately and the new room was quieter.
Located in Midtown, this hotel is within a 10-minute walk of Madison Square Garden, The High Line Park and Herald Square. Macy's and Times Square are also within 15 minutes. 34 St. - Penn Station and New York Penn Station are within a 5-minute walk.
Overall 8.1 Excellent
Based on 1,414 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Good
6.8
Pros: Location
Cons: Slow elevators no pool
Excellent
10.0
Excellent
10.0
Excellent
8.2
Pros: Breakfast spread was above average, the roof top bar was very good -- great views. Rooms were comfortable and bathrooms were in good.
Cons: Lots of school groups, so the lobby was always a zoo. Probably not an issue except during summer.
Excellent
10.0
Pros: Location was great for what we needed, very close to fashion district, not far from theaters and time square. Price was good
Cons: Breakfast room was a bit crowded, three elevators sometimes take too long to arrive, at least they are large and fast, not really a draw back
Excellent
10.0
Excellent
9.1
Pros: The hotel was perfectly adequate for my business stay, very comfortable and clean at a great price.
Excellent
10.0
Pros: Excellent location, across from Penn Station with access to the subway lines and trains. Easy walk to Empire State Bldg, Times Square and Central Park. Very clean and excellent staff. Highly recommend.
Excellent
8.0
Good
7.4
Pros: Front Desk Staff very friendly and curteous
Cons: Room did not smell fresh and there were only hand towels the first night of my stay
Good
7.0
Pros: Location was good.
Cons: No bar or restaurant
Excellent
8.8
Pros: Early check in was wonderful. I was able to put my bag in the room and freshen up before attending my LANDMARK SEMINAR next door. Rooms are tiny tiny but clean with luxury basics. Pool/whirlpool/sauna would be greatly appreciated. Breakfast excellent. Thank you.
Cons: Room rates high end. Beds are full sized or small queens so Bed-sharing not real option if you want total cpmfort.
Excellent
8.6
Pros: Great location. Breakfast was excellent. Comfortable rooms, very clean.
Located in Midtown, this hotel is within 1 mi (2 km) of Empire State Building, Times Square and Broadway. Grand Central Terminal and Chrysler Building are also within 2 mi (3 km). 28 St. Station (7th Av.) and 23 St. Station (7th Av.) are within a 5-minute walk.
Overall 8.1 Excellent
Based on 980 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.2
Excellent
9.4
Excellent
10.0
Okay
5.7
Excellent
9.4
Excellent
8.0
Good
7.6
Excellent
9.7
Good
7.1
Excellent
8.0
Excellent
8.2
Excellent
9.7
Excellent
8.8
Excellent
9.1
Excellent
10.0
Excellent
8.0
Mediocre
2.5
Excellent
10.0
Excellent
8.0
Good
7.7
Excellent
8.5
Pros: Convenient location, clean rooms, free standard wifi, put a mini fridge in our room for us, we were able to check in a few hours early
Cons: We heard a lot of noise in the hallways- other people talking and doors slamming. It was difficult to shut the door without having it slam loudly. Monday morning we walked out of our room to see that they were replacing the carpet on our floor. That's where the noise that morning was coming from. It would've been nice to have a heads up that carpet was being replaced on our floor during our stay.
Excellent
8.0
Pros: Great location, great price for the day we stayed, room was clean and a nice size for NYC.
Cons: When checking in they indicated that the water would be turned off at 9am the following morning for emergency repairs. So much for taking the say off and sleeping in. Well, apparently it was only the hot water, which we learned about after getting to the room and reading the note that was slipped under the door. When we got to front desk in the morning, they asked how our stay was and I said it was good. They asked - why only good - so I explained the water situation (it was about 10:30am). They indicated that they hadn't even started the project yet. We went from all water off from 9am-9pm, to only the hot water, to - well the hot water will be turned off - whenever. I'm sure there's a better way.
Excellent
10.0
Pros: Great price for the area. Room was small (typical for NYC) but clean and updated. Restaurant had a very good breakfast and the rooftop bar was a great place to get some views of the city.
Excellent
10.0
Pros: Very clean and the room was calm
Cons: Nothing
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Pros: Front desk staff were professional and friendly
Cons: Restaurant staff inside the Hotel had terrible customer service.
Okay
5.4
Pros: Look of the rooms very nicely decorated
Cons: Pricing was bit high for the size of the room but still had a great overall experience it was a comfortable stay
Excellent
10.0
Pros: This hotel was so amazing, I didn't expect much for the price but everything was spotless. The staff was amazing, they came up to our room 2 times a day to bring ice and they were super fast. King bed was very comfy and the hotel was within walking distance from Times Square but if ur visiting New York get a subway card and get everywhere for like 20 min at most.
Cons: Perfect stay no complaints.
Excellent
10.0
Good
6.5
Excellent
8.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: I was very happy with the nearness of the hotel to Penn Station. It was a beautiful hotel, which appeared to have been recently renovated. I would definitely stay there again.
Cons: Nothing
Excellent
9.4
Pros: Great location, very good bar/restaurant, decent sized rooms for NYC. Staff is always very friendly and helpful! I've stayed here several times and have never had a bad experience.
Mediocre
2.0
Located in Midtown, this hotel is within a 10-minute walk of 5th Avenue, Union Square Park and Flatiron Building. Chelsea Market and Washington Square Park are also within 15 minutes. 14 St. Station (6th Av.) and New York 14th St. Station are within a 5-minute walk.
Overall 8.1 Excellent
Based on 926 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
2.0
Pros: I asked for a refund and left 4 hours after I got there.
Cons: I wouldn't recommend it to my worst enemy
Excellent
8.0
Pros: Rooms were recently remodeled, or at least mine was. Nicely done with some exposed brick, wood floor, tasteful art and fixtures, great bed, big screen TV. Shared bathroom was also freshly and tastefully done, and clean.... But SHARED. I think they may have some rooms w private baths for more $. They were working on the hallways during my stay, but I don't see how they can fully update vintage structure with its narrow halls and losing stairway.
Cons: Street noise.
Excellent
9.4
Pros: It was one block from where we needed to go the most often. My husbands favorite coffee place was next door. (Petite abelle). The staff was friendly and helpful. And the room was newly renovated with high ceilings and a very pretty contemporary style. The bed was comfortable.
Cons: Some rooms in this place have a shared bathroom. I booked one with a private. Still this seems to be a common thing in nyc so be careful when booking. We stayed in room 207 which was newly renovated. The only thing lacking was individual temp control, which we fixed with a space heater. A refrigerator and microwave would have been nice too. The room was very small, not good for more than two people.
Good
7.1
Pros: The renovated rooms were very nice, however, they had been recently painted and the fumes were overwhelming, so I was transferred to one of the older, non-renovated rooms. Although the bed and furnishings were new (sheets, pillows and wall mounted TV, the walls (paint and plaster) and carpet were what you would expect in a no-tell motel. Also, most of the rooms "shared" a bathroom. Your bedroom had it's own door and you had to leave your room to go into a bathroom which was used by another room. It worked out fine. Still, it is a great value ($65/night booked in advance) for the location! There's a cute french cafe next to it for breakfast and you're never in the room (very small as most NYC hotel rooms) anyway.
Cons: It was a 5 story walk-up building - no elevator. After looking at 2 rooms (one without a window! and both freshly painted/smelly) we were transferred to the 5th floor and it was a struggle getting the luggage up the 4 flights of stairs (main floor/1st floor). It will be a very nice hotel once the renovation is completed.
Mediocre
3.1
Pros: Check in time takes almost two hours
Good
6.2
Pros: In general it appeared to be a nice place.
Cons: Got a GREAT deal on Kayak. Upon arrival we were given a different room than one we booked. Room we were given should not be rented to paying guests. It was ONLY guest room in the basement, in between boiler room and laundry room. Likely a converted utility closet. Garbage bags in hallway, staff yelling to each other and playing music in laundry room at 7AM. Can't help but think we were assigned this room as 'punishment' for getting such a good deal (nearly half off website price).
Mediocre
2.0
Excellent
9.7
Pros: Great value, comfortable. Perfect for a place to crash after spending all day in the city.
Cons: Theres no elevator
Mediocre
2.0
Pros: Nothing
Cons: front desk closed at 9pm so they basically robbed me. It looked like a homeless shelter, only crackhead and whores stay here
Located in Midtown, this hotel is within a 10-minute walk of 5th Avenue, Empire State Building and Macy's. Madison Square Garden and The High Line Park are also within 15 minutes. 28 St. Station (7th Av.) and 28 St. Station (Broadway) are within a 5-minute walk.
Overall 8.1 Excellent
Based on 806 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
9.3
Pros: Staff was very good!
Excellent
8.0
Excellent
8.2
Excellent
9.7
Excellent
10.0
Mediocre
2.0
Mediocre
2.5
Cons: Room smelled. Showed up late night (after specifying late check in) and they said I had to wait 20 minutes for their system to update before I could get checked in.
With a stay at The High Line Hotel in New York (Midtown), you'll be steps from The High Line Park and 4 minutes by foot from Chelsea Piers. Featured amenities include a business center, express check-in, and express check-out. Planning an event in New York? This hotel has facilities measuring 3300 square feet (307 square meters), including conference space.
Overall 8.1 Excellent
Based on 245 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
7.1
Pros: Gorgeous building and terrace. Lots of light in the room. Unique wallpaper. Decorative fireplace. High ceilings. Vintage phone. Comfy bed, nice linen and towels. The staff was incredibly accommodating and attentive. Great baristas at Intelligentsia.
Cons: Broken glass in window. Damaged plaster on ceiling from water leak. Broken, stained and soiled curtain in the bath window. The rooms could definitely use some love.
Excellent
9.4
Pros: We were in town for Halloween. We could walk everywhere. The beds and pillows were super comfortable. We took advantage of the Equinox gym pass.
Cons: Wish the food, drinks & coffee in the lobby and outside food yruch was cheaper. Some kind of complimentary breakfast or coupon would bring the Highline more in line with competing hotels.
Stay close to the action in one of New York City's hippest neighborhoods. You won't need to go far to find a popular restaurant, gallery or variety of businesses. Our great Chelsea location also makes it easy to explore using public transportation. Behind our sleek design is the same casual comfort and service you expect from a Four Points. We have what you want, from snacks and brews, to a workout room. Don't forget the free stuff, like High Speed Internet Access and bottled water. Everything about our hotel is clean-the look, the bed, the air. Simple, uncluttered design. The oh-so-comfy Four Points by Sheraton Four Comfort Bed™ in each of the 158 guest rooms. And every room in the building is non-smoking.
Overall 7.9 Good
Based on 1,038 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4.2
Excellent
10.0
Excellent
8.5
Excellent
10.0
Pros: The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!
Excellent
8.0
Pros: Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.
Excellent
9.1
Excellent
9.4
Good
7.1
Good
7.0
Excellent
10.0
Pros: The staff was very friendly, the facility was clean and pretty spacious for a hotel in the city. Very nice hotel would recommend to a friend.
Excellent
10.0
Pros: Clean modern rooms. Great staff. Close to subway.
Cons: Rooms a bit small
Excellent
8.0
Cons: thin walls
Excellent
9.4
Excellent
10.0
Pros: Great middle of Manhattan location with easy access to subway so we could walk or ride anywhere we wanted to go easily. Staff was friendly, room was clean and comfortable.
Cons: Restaurant/Bar on main floor "The Dog Hoyse" is way over priced for so so food and service.
Good
6.2
Pros: The staff where friendly, hotel located in nice area
Cons: Room to small, please when you say room with a view be more specific
Located in Midtown, this hotel is within a 10-minute walk of 5th Avenue, Empire State Building and Madison Square Garden. Times Square and Broadway are also within 1 mi (2 km). 28 St. Station (7th Av.) and 28 St. Station (Broadway) are within a 5-minute walk.
Overall 7.8 Good
Based on 1,288 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Pros: Quiet and clean. I lived in NYC for awhile and came back to visit so it was very nice
Good
6.5
Good
7.7
Excellent
8.0
Excellent
10.0
Excellent
10.0
Cons: Everything was great
Good
7.4
Excellent
10.0
Good
7.1
Excellent
8.2
Excellent
8.0
Excellent
10.0
Excellent
10.0
Pros: The bed is the best!
Excellent
10.0
Excellent
10.0
Okay
4.0
Mediocre
2.0
Excellent
10.0
Good
6.0
Good
6.0
Excellent
8.0
Cons: Did not get the rate I bioked. Instead paid $3.50 over the quoted rate.
Excellent
10.0
Good
7.0
Excellent
8.5
Excellent
8.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
9.4
Pros: Location
Cons: All inclusive breakfast. Way to expensive
Good
7.1
Cons: Elevators take forever and they are to small Staff makes to much noise in hallways
Good
7.7
Pros: Staff
Cons: Location could have been better Rooms could use updating
Good
7.4
Pros: Great location, close to Penn Station, Madison Square Garden, Time Square and a good number of restaurants. Also, nice view of the Empire State building. The staff was nice and accommodating.
Cons: Parking even after validation is still expensive (25 per day plus tax), there are some alternatives in the area. The room was fine but you can tell the carpet need to be cleaned/washed, I don't mean not vacuumed but really cleaned. Breakfast is not complementary, (maybe because I booked through Kayak; some other people had breakfast vouchers) and it's super expensive. MANY cheaper alternatives around. Also, if you book through a third party you cannot get points towards Hilton rewards.
Excellent
10.0
Pros: Great service. Luggage service is organized. Staff were all very helpful and friendly. Location was perfect. Warm chocolate chip cookies!
Good
6.0
Pros: It's located close to Penn Station and subway lines, between 6th and 7th Avenues, and an easy walk to Times Square.
Cons: The hotel is wedged into the middle of a busy block. There are only 2 elevators which have to be shared among guests and employees trying to clean the rooms. Going up and down at peak periods requires a lot of patience. As well, the room is very small (though likely ok by New York standards). With two of us and suitcases, it was a very tight squeeze around the room. The A/C fan blows freezing cold air, while under the blankets, you sweat.
Excellent
8.8
Good
6.0
Excellent
10.0
Pros: Loved the cookies, staff, bed, pillow(I want one) and everything. Great place. We will stay there again.
Okay
5.4
Pros: I booked this hotel because of its location.
Cons: The hotel did not have the room I was upgraded to. The hallways and the room offered to me looked well used and not particularly clean. And, there were no hot water at the hotel. I decided against staying in and moved to a different hotel.
Excellent
10.0
Pros: This hotel is good location
Cons: The elevator
Excellent
10.0
Pros: Very clean and comfortable. Awesome views with our room. The staff was amazing and very accommodating. Great, great place!
Excellent
8.0
Pros: Small size hotel
Cons: Too pricey for location
Excellent
8.8
Excellent
10.0
Excellent
10.0
Pros: Everything
Cons: Sometimes a wait for elevators but not a big deal
Excellent
8.0
Excellent
8.8
Excellent
10.0
Pros: The staff responded immediately to any requests we had (needing extra coffee, etc). We even asked the front desk if the room had a fridge -- it didn't, so they sent one up!
Cons: The heater/AC unit was making noise, which they came up to try to fix, but couldn't figure out what was going on. Fortunately it didn't start banging in the middle of the night. Also, there was some extra charge for an extra bed or something -- around $25. It wasn't a lot, but it was still more than was indicated when we reserved it via Kayak. Better to declare all charges up front, even if they're not that large.
Excellent
9.6
Pros: The room was an incredible value for the price, especially given the fact that we stayed during one of the busiest travel nights of the year. The room was spacious and clean and the bed was super comfortable.
Cons: There was no ipod dock and the TV did not have any music channels.
Good
7.7
Pros: Super comfortable beds
Cons: One (of only 2) elevators is down for planned maintenance. No mention of this was given. Takes up to 20 minutes to get up and down during busy times.
Located in Midtown, this hotel is within a 15-minute walk of 5th Avenue, Empire State Building and Madison Square Garden. The High Line Park and Chelsea Market are also within 1 mi (2 km). 28 St. Station (7th Av.) and 28 St. Station (Broadway) are within a 5-minute walk.
Overall 7.2 Good
Based on 3,625 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.6
Excellent
9.1
Good
6.0
Excellent
10.0
Excellent
10.0
Good
6.0
Cons: The sheets were dirty and had not been changed
Okay
5.4
Cons: Check-in took forever. One person was working the front desk (with a manager inexplicably sitting in the back) and there was a line of travelers waiting to check-in. I was not greeted until 15 minutes after I arrived.
Excellent
8.0
Excellent
8.0
Excellent
8.0
Excellent
8.3
Pros: Price, location, clean
Cons: No gym, pool etc.
Okay
5.0
Pros: location
Cons: smoky hallways, small rooms, hard beds
Good
6.0
Pros: The hotel was close to the red line 1 subway stop. The room and bathroom were clean. For the price it was great. Staff was friendly and helpful.
Cons: There are only two elevators and it is not enough. Guests were not willing to wait and constantly were either close to or over max weight capacity. Also we ordered room service and they forgot about our order. It took them an hour and a half to make breakfast.
Excellent
10.0
Pros: Always a great place to stay, close to subway, Macy's, Penn Station. We have stayed here 3 times.
Cons: Always allow PLENTY of time to get down stairs or up as it takes forever for the 2 elevators to get people up or down.
Excellent
9.4
Pros: No free breakfast, no coffee to go in the lobby, confusing and disappointing despite everything else being great.
Cons: Seems petty and unimportant I know, but I will honestly avoid holiday inn brand in future
Located in Midtown, this hotel is within a 10-minute walk of Macy's, Herald Square and Empire State Building. Times Square and Broadway are also within 15 minutes. 28 St. Station (7th Av.) and 34 St. - Penn Station (Fashion Av.) are within a 5-minute walk.
Overall 7.0 Good
Based on 191 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
Okay
4.0
Pros: Would not stay here or recommend to colleagues
Cons: Thermostat did not work and response was poor to fix it. Sent me to new room which was very noisy and had a dirty bed.
Excellent
8.8
Pros: Great location, confortable beds, spacious, very clean, nice staff, easy check in and check out.
Cons: The air conditioner was extremely loud, the hotel provided earplugs but if they could fix this issue It could have been the perfect stay.
Mediocre
3.7
Pros: Lication
Cons: Check was supposed to be 3- then got Ana ail saying it was 4- waited and didn't get in the room until 4:40- staff seemed like they were making up story as to why we didn't have our room. Got to the room- remote didn't work and no shower gel in shower- oh well... There are worse things!
Excellent
10.0
Pros: The staff was excellent. The lobby is gorgeous and I love the fruit infused water there. They gave me a free upgrade and the view was stunning as well as the lighting design, environmental graphics - comfort of pillows and bed, shower... Made my visit special and I was able to leave my suitcase while I walked around.
Good
7.3
Pros: It was convenient for our evening concert plans. The young staff was very pleasant. The hotel was clean. Valet parking was very convenient and efficient.
Cons: Very disappointing. I have stayed there a few years ago and at other Affinia hotels more recently and found them very pleasant. This time I was surprised. First room assigned was a "closet". And was told it was an "upgrade". I was amazed at how small. The room we ended up with was also meager. One small soap for both sink and bath, no hairdryer and no indication there ever was one on a wall or cabinet, the lowest smallest toilet ever in an adult bathroom. No surface to even put down a hairbrush. Some sort of modular vanity and sink. I felt like I was in a converted tenement. Is this a standard room when a reservation is made through a 3rd party such as Kayak? And, the check in clerk said he was sending a bottle of wine to us as a courtesy. It never came. We will not stay here again.
Excellent
10.0
Pros: Loved the location across the street from Penn Station- front desk staff was friendly and efficient- all staff was friendly and acknowledged us whether we were walking in or down a hallway- it was refreshing. Room was very clean and spacious. I think we had a king- limited view. Loved being on 7th Ave- we walked straight up7th to Times Square and straight down 7th to Greenwich Village. So many excellent restaurants within 3 blocks. Also loved that the lobby was not hectic-crazy-busy like some of the Times Square hotels can be.
Cons: I would have liked a lobby bar. Always fun to sit and people watch. There is a bar/restaurant but it's through a set of (glass) doors off the lobby. I can think of nothing else that would have improved our 3 nights here.
Okay
5.4
Good
6.5
Excellent
10.0
Excellent
8.0
Pros: The location suited what we wanted to do. It is noisy and busy but that was ok for us.
Cons: Location and room size.
Excellent
10.0
Pros: The staff appreciates the customer and will do their best to accomodate. The building has character and distinguished. Our suite was perfect with a to die for view.
Cons: Time square
Excellent
8.5
Pros: Great location Studio suite with good space and functional kitchenette Staff quick to repsonse
Cons: By no way let them give you room 427 The noisest room in my whole life in an hotel (the manager promptly offer me to change me
Okay
5.3
Pros: Self service laundry room
Cons: Paying for wifi in room for a hotel catering to business travelers seems ridiculous in 2014
Okay
5.7
Pros: The room was fairly large for NYC. Contemporary decor in an old hotel. Great location for Penn Station/Amtrak.
Cons: Shower was TINY, and bathroom had little space for touletries. Air conditioning was loud , but helped to block out the constant horn blowing most of the night. Make sure to get a room away from the street!
Excellent
9.1
Pros: Big room that was immaculately clean. Have stayed here before, will stay here again.
Cons: Communications between staff on phone and staff at desk unclear. Told no pet fee, then at checkin told $100 per pet!!!
Excellent
8.0
Okay
4.5
Pros: Too much money for such a mediocre room. It supposed to be a non-smoking room but in reality it smelled to weed. Very disappointing experience especially having the kids there. I reserved two rooms and arrived at 4:00, there was only one room available and we had to wait for the other one almost 3 hours.
Excellent
9.7
Pros: We booked the hotel last minute since we had to come to NY for an audition the following day. We've stayed in a few hotels in the area and for the price this was by far the best. Food was great, service was exceptional. Staff was friendly. The room was very comfortable. I would recommend it!
Cons: My boyfriend took a shower with the door open and if set off the Fire alarm in the bedroom for a solid 5 minutes before someone could come deactivate it. When they came to deactivate it they said "did you have the bathroom door open when you were showering?" so clearly it's been a problem before.
Good
6.0
Pros: The location across MSG can't be beat, but that's about it. The lobby is grand and modern.
Cons: The rooms are old and outdated. The a/c în the window very noisy that would the noise of the street below, doesn't let you sleep much after a whole day out. The room is dirty. Fridge didn't work. I asked them to fix it, maintenance came, didn't fix it.Thank God it wasn't too hot that week. The bathroom was half renovated, unfinished.
Mediocre
3.1
Pros: Nothing
Cons: Everything I don't know if it was a bad experience but they were rude the rooms smelled they upgraded me and it was even worse the smell
Good
6.5
Pros: Location /to some extent/ price
Cons: Noise level - VERY hard to sleep [they even provide earplugs in the room!] Services
Good
7.7
Pros: Location close to subway and bus stops. Room and hotel was clean. Desk attendant was helpful.
Cons: Beware of sketchy parking garage beside hotel!! We parked our car at the Park and Lock on 31st street. (Close by) Room was very small but clean. It was a bit expensive for what it was.
Good
6.0
Pros: Location and price
Cons: Checking in at 5:00 PM was delayed by an hour. Using valet took over an hour to get the car
Excellent
8.0
Pros: Very conveniently located.
Cons: Room was so small
Excellent
9.0
Pros: Quick and helpful check-in when we arrived. Great location. We keep coming back to the Affinia brand because of good experience and because of the value. This may be our new go-to hotel though because of its location. Across from. Penn Station and a couple blocks from Herald Square.
Okay
4.2
Pros: Convenient location
Cons: Rooms were gross, carpet needs to be cleaned, there were dust balls in the room
Excellent
10.0
Pros: Everything! They accommodated my every wish without hesitation. Location was great being next to Penn station. I could get anywhere in the city easily. Since I take the train from Newark airport it was great! Value for the money was huge! It was a great deal and a top touch stay!
Okay
5.7
Pros: Location is top notch. Rooms are decent for nyc standards. And the restaurant is good as well as decently priced.
Cons: The hotel doorman is best described as a thug. Shouting at people, demanding tips, and acting outrageously aggressive. On my last day, he got into a shoving match with my car driver! The man is a time bomb
Excellent
9.7
Pros: Got to be the downtown location. Half a block from Madison Square Garden, a short stroll to Times Square, subway in easy reach. Staff were professional and fast.. Security was good-a doorman plus a requirement to use your room keycard to access the guest floors on the elevator. Room bright and clean, and a comfortable bed. Lots of restaurants/bars in easy reach. Overnight parking garage right off the entrance-have to hand over your car to attendant and he'll park it/bring it back to you. Not cheap, but downtown parking never is.
Cons: The windows didn't have a clean seal, so there was a constant low-level draft through them and some street noise leaking in. On a cool spring day no issue, but imagine it would be VERY chilly in winter, and wonder if summer would make it a war between A/C and the leak. Bathroom TINY-one person can stand in it, and basically rotate in place-sink to toilet to shower. The shower was also very cramped-not one for the claustrophobic.
Good
7.7
Pros: Location was excellent, not so noisy at night (I could sleep) on the 17th floor, lobby was nice, lots of good food places and shopping around, proximity to everything you desire, bed was comfortable.
Cons: Even though the room was renovated, it seems, the bathroom wasn't completely renovated. The pillows were all too soft. No central A/C but only an in-window a/c, noisy at times.
Okay
4.5
Pros: Location, can not beat it, so close to penn station and center to everything else
Cons: No finding roaches in my room. Then when they changed my room to an alleged upgrade it smelt like a damp towel that had been left in washer too long.
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