New York hotels near Time Warner Center

Cons: Just the iPad situation, and that was very minor compared to all the positives. The controls were still functional, so no real problem on my end. Just had to frequently reboot.

Cons: since there wasn't any superfluous people like bell boys or concierge desks, I wish I saw a lil more savings and value in the price to stay here.

Cons: Dirty sheets in the new room. Did not clean our the room the whole day

Cons: Iron in room. Small gift shop. I was sick and had to walk out in snow to buy medicine.

Cons: If you pay for your breakfasts when you check in you save a couple bucks vs. paying on day of. I can understand that you'd want to have an estimate of how many diners they will be but, come on, this felt a little nickel and dime-y when everything else was so seamless.

Cons: Lack of personalised service - had to change room twice due to noise and restaurant - was charged $64 for breakfast. Ridiculous and was told that it's separate from the hotel.

Cons: Slightly aloof staff - but maybe that's a NY thing...

Cons: N/A - we enjoyed everything!

Cons: The staff seemed indifferent. The revolving door wasn't working, so we had to go in through side doors. The doormen (sometimes as many as three) just stood around watching, not helping at all with the doors, which were heavy. Breakfast in the lobby: we were seated and I asked the purpose seating us to bring coffee. He said the server would be right with us. After 5 minutes there was no server to been seen. Why didn't the person seating us just bring us coffee? Very mediocre attitude. This hotel was not at all worth the price we paid.

Cons: N/A

Cons: Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...

Cons: Avoid if you don't like fighting through crowds at Times Square.

Cons: Can't complain about anything.

Cons: As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!

Cons: Shower could do with more pressure

Cons: Given the hotel class and its prices few things could be better, like a Nespresso machine in the room (very common these days even in 4 stars environments) - a greater selection of TV channels would also ber good. Therer's a Samsung tablet in the room, but you can't really do much with it. On arrival with luggage etc. we had to open the doors ourselves - minial as it may sound, when you're loaded with luggage opening a heavy door isn't that easy especially when you se the door men happily chatting inside.

Cons: Confusing lobby area. This could be fixed by relocating reception to the left side of the entry area rather than way up the end of the hall. It is too dimly lit too in my opinion. Our Junior Suite (1501) was quite dark with small windows. The complimentary tablet is a gimmick and is not likely to be useful to anyone with a smartphone or their own tablet/laptop. No hand towel rack—where do you put them? Disconcertingly loose bathroom/shower fittings. No coffee. Stain on couch.

Cons: Well this is minor but the lobby could be prettier or cozier. That's all :)

Cons: The food was just ok.

Cons: The bathroom sink was not clean when I arrived and the WC was running consistently towards the end of my stay.

Cons: For the price they could have included wifi for free and not charge $10.00 per day per phone and iPad. Also couldn't get the room temperature to regulate...it was either too cod or too hot. Also we paid extra for a "city view" and got a room that was only half way to top and we could barely see anything..stuck in a recessed nook and go see only building across the street. Our daughter's room was inside view room but had better views than our room. Naldo we could have had breakfast there for $32.00 per person...no breakfast is that good! The bed was not made well...the bottom sheet stopped 8-10 inches before the end of the bed...feet touched mattress protector and top sheet didn't stay in place...they need to get better sized sheets.

Cons: The bar was small and full and opted for room service. $45 cheeseburger, coke, and cheese cake came quickly and was good. Frustrated to opt for $6++ coke, which was a small 8.5 oz.

Cons: No coffee maker in the room and have to pay for wifi

Cons: See anove

Cons: Hidden fees. Not disclosed until checkout

Cons: The only issue I had is that, even if you tried, you couldn’t close the room door without it making a lot of noise. This was a little annoying at night.

Cons: We ate breakfast in the cafeteria which was lovely. My first visit to NYC since I was a child, so I wasn't sure what to expect of prices. We paid over $50 for our breakfast, which I think was outrageous.

Cons: Breakfast not included in my rate

Cons: Doorman put me in a cab going uptown when I asked to go to pabt. He should have put me in can on 6th avenue. Took 20 minutes instead of 5 and cost me 10 extra dollars.

Cons: In room dining is super expensive but is was very good. Wifi is additional.

Cons: Computer labs were out dated and charged for Internet and print use by the minute.

Cons: Having to pay everyday for wifi is ridiculousz

Cons: They charge extra 25$ per day for "facilities". We had a broken lamp, aircondition that could not be set to lower temperature and problems connecting to the internet. The room was generally clean, but few things were not cleanned while we were there.

Cons: Too difficult to get the internet. You have to join their club or jump through hoops daily.

Cons: No coffee in the rooms. Hotel restaurants are rather mediocre. There are plenty of good restaurants nearby.

Cons: Dirty bathrooms

Cons: Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.

Cons: check in staff

Cons: The Herb and Kitchen early morning crew( one guy was extremely nasty)

Cons: Nothing

Cons: Desk staff not very friendly....acted as if a pain to recommend resterauants. Lobby very loud....hard to hear

Cons: The only thing that would need to be improved would be the stations that are used to connect to the airlines. The software is not user friendly. The front desk manager helped us.

Cons: I do not think they care about their guests

Cons: Bathroom look old!

Cons: This is my second stay at the empire. I decided to come back because of the location and to give them a second chance, but I won’t be staying there again unless they train their employees to be hoapitable and clean up their rooms. One super annoying issue is they don’t have ice machines on each floor. You have to have housekeeping deliver it. The first time I stayed there, in March 2018, I called down for ice and after about 30 minutes without the delivery I called again. They never brought it. This stay, June 2018, I called for ice and after 45 minutes of waiting I called again. 30 minutes later I called again after no delivery and the front desk guy seemed frustrated and put me on hold. After about another 20 minutes, housekeeping knocked on my door. When I opened it, the delivery man asked me “Didn’t I already deliver ice to you?” First of all, no you didn’t! And second of all, this is your job and if I asked for two buckets of ice, I shouldn’t be getting attitude for it. The rooms are run down and need to be updated. Cleaned up here and there. There were multiple times where I’d call the front desk and the phone would just ring and ring. Sometimes no answer or sometimes someone would pick up after 10+ rings. This is a hotel! In NYC! Get some more staff! Train them on how to treat guests. Follow in the footsteps of the hospitality giants and get it right!

Cons: Too old and the room was too small worthless

Cons: The movies were a bit expensive to rent ($19!) but the internet was strong and cheap, so it didn't matter. I could hear the folks in the next room, but they were having an argument (whoops) and otherwise I couldn't hear anyone. NYC is noisy, so there's always going to be some noise. I really don't even consider these complaints, to be honest.

Cons: Good staff. Nice lobby

Cons: small space

Cons: Said they have cribs available, but couldn't promise us one. When we arrived said there was a crib waiting in our room, but there wasn't. Luckily we brought our own since they couldn't guarantee one any way. The rooftop bar is insanely busy, line stretched around the block and hundreds (literally) of people standing in front of hotel and around lobby. Lots of waiting for elevators.

Cons: I booked a room with 2 queen beds through Kayak, I received a confirmation from Kayak - Room Type = Double Queen Bed. When we arrived at the hotel I was told that Double Queen Bed means you can sleep "2" people in one bed. So is this a typical bait and switch? This is how I felt about it. They were not accommodating about the situational, after about 8 hours, and asking several times if we can help us out in any way, we found a blanket and pillow on the floor next to the bed. They did offer an upgrade for an additional $60 per night but it would have only been for one of the two night stay so we would have to switch rooms on our second night. The manager on duty told me that I should be contacting Kayak for this as it was not there mistake. Ok I can understand it may not be your mistake, but I am staying at your hotel making me a paying guest. That in itself shows the lack of professionalism form the on duty manager, Kahneeta. The fact that she wouldn't call Kayak and inquire about a possible issue with how rooms are being displayed on Kayak's website clearly shows how much she cares about her guest's experience and frankly for her job. I will not be staying at the Empire hotel on my next visit to New York nor would I ever suggest it t o friends. Kayak, I've used your service several times in the past without issue and enjoy your services. Please address this issue as it is not fair to your clients....

Cons: When I arrived, my room was not ready. After two hours of waiting I was told that the people who were previously in my room had paid extra for a late check-out and were still there. They did not care that I paid to check in at a certain time, but was not able to get to my room. After three hours, I was given a different room. The room was small which I expected since I have traveled to New York many times, but it was entirely too small for three people. It may be fine for a couple with 1 bed. The décor of the room was good, but the room was not up to my standards for cleanliness. The drapes had stains on them, the air vents had mold on them and the shower floor was dirty. On our third day, I started smelling a sewage smell after a shower. It got worse over the next two hours, so I called house keeping. They came and said I needed to be moved. The new room had clean drapes, but the rest was the same except the view was downgraded. Another thing to note was the elevators were broken. The day we arrived, all the elevators were broken and everyone had to take stairs with luggage. The rest of the days ranged 1-2 elevators worked. The roof deck is nice, but beware if you plan to use it at night, you will probably not be able to access the roof deck. All 5 nights we were there, it closed around 8:00-9:00 for a "private party". We later learned from other frustrated guests that they closed it for the club that is in the hotel. It is possible that I was there on an "off" week because every guest I came in touch with was complaining. I am in the hospitality industry and understand things happen and establishments have "off" weeks, but the one thing I can't tolerate is poor management and rude staff. Not one person I came in contact with was accommodating or even apologetic. I believe the hotel has great promise, but the management needs to be changed.

Cons: Room very very small for paying that price. My window view was of another building like 3 inches apart. Sink wouldn't drain, remote control wouldn't work. Otherwise, the staff was nice and the bed was comfortable.

Cons: No complaints

Cons: Flakey WiFi

Cons: Very small. Shower was a bit of a ultra modern disaster. Had to sit sideways on the commode. Very funny.

Cons: Our stall shower was missing the sliding door. The bathroom got soaked during every shower

Cons: Room was frozen

Cons: We paid beforehand, and while checking in they said: "it looks like you're all paid for, so we just need a card for incidents." When we checked out they said, "It will just be $20 for a resident fee"... Hmm... wasn't that what the $160 nightly fee was for? Where has transparency gone? What in god's name is a resident fee? Sounds like something they just make up to get more money out of you which is most likely exactly what it is. I absolutely cannot stand when hotels do this and I have never understood the reason behind not being upfront about costs. We left pretty pissed about that. Also, there was no coffee in the room which is the first time I've ever been to a hotel without coffee in the room. Even the Days Inn has coffee in the room.

Cons: Dreary, small room Charge for wifi Bathroom so small that one had to close the door to reach the toilet paper and there was no surface on which to put a dopp kit

Cons: The staff at the rooftop