DoubleTree by Hilton - Chelsea provides 4-star accommodation in Chelsea. It also features an express check-in and check-out feature, valet parking and 24-hour room service.
The hotel has recently been refurbished and offers a 24-hour reception, a 24-hour business centre and a car rental desk. In addition, the multilingual staff are available to provide assistance.
DoubleTree by Hilton - Chelsea features contemporary rooms equipped with a flat-screen TV, cable/satellite channels and a hair dryer. They all provide internet access, movies-on-demand and a private bathroom.
Those staying at the hotel can relax at the in-house bar, ideally located for a drink. The on-site restaurant, Chelton's Bar and Grille, serves American and local cuisine. A selection of dining options can also be found in the area.
New York City's attractions, including Empire State Building, Madison Square Park and Madison Square Garden, are easily accessible on foot from DoubleTree by Hilton - Chelsea. Flatiron Building and Pennsylvania Station are within a 10-minute walk.
Dining
Accessibility and suitability
Services and conveniences
Basics
Media and entertainment
Laundry
General
Bedroom
Workspace
Bathroom
Outdoor
Health and safety
Fitness
Show reviews that mention
Filters
Elevators are a nightmare. Had to wait 15-20 to get an elevator to/from 24th floor. Water was turned off on 2nd day from 1pm-4pm with limited notice (small sign in elevator) that you had to look for to notice. There were no options given on alternative restroom options (I was working from my room that afternoon and on Zoom calls, and had to wait 15 mins for an elevator to take a break, go downstairs and look for a nearby restaurant where I could use a bathroom. Front desk staff was pleasant, but housekeeping and other staff during the water outage were using the elevators and cutting in front of paying guests to use elevators and were not very friendly.. As a Hilton Diamond member with @150 night a year, I have never seen such a lack of organization in any Hilton branded hotel. Rooms were typical size form a NYC mid brand but not well laid out with closet blocking suitcase rack (only place to put it).
Great people make a great experience. Excellent culture and genuinely nice people.
While I understand that space in NY is an issue, these were the tiniest rooms I've seen since my European travels. They were also in a poor state. The bottom bathroom shelf was broken and had broken a tile and the handles on the drawers/cabinet were loose. There were issues with the elevators during our entire stay. Only 2 elevators for 27 floors and 1 was broken for about half of our days. I understand that these are mostly things that cannot be changed but just to give anyone planning a stay here an idea of what they will need to deal with.
The location was great but the room was very small and had a lot of issues. The curtain was broken, only half of the AC unit works and the shower pressure was awful. After bringing these issues to the front desk, an employee was sent to take a look but could not fix any of the issues; but nothing was done. They did not move our room, they did not give us a discount, just simply “I’m sorry, don’t worry we will fix them for the next guest”.
Pros. Staff
Cons. Location could have been better Rooms could use updating
Pros. Great location
Cons. EVERYTHING IS SMALL. Small rooms, small elevators. Just Small. Clean but Small
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests to help future visitors enhance their stay at the hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests to help future visitors enhance their stay at the hotel.
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
DoubleTree by Hilton Hotel New York City - Chelsea is located at 128 West 29th Street in Chelsea, 1.1 km from the centre of New York. Empire State Building is the closest landmark to DoubleTree by Hilton Hotel New York City - Chelsea.
Check-in time is 16:00 and check-out time is 11:00 at DoubleTree by Hilton Hotel New York City - Chelsea.
Yes, DoubleTree by Hilton Hotel New York City - Chelsea offers free Wi-Fi.
DoubleTree by Hilton Hotel New York City - Chelsea is 1.7 km from New York Skyports SPB.
KAYAK scours the web for all room deals available at DoubleTree by Hilton Hotel New York City - Chelsea in New York and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at DoubleTree by Hilton Hotel New York City - Chelsea and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for DoubleTree by Hilton Hotel New York City - Chelsea.
Value for money | 7.0 |
---|---|
Distance to city centre | 1.1 km |
Nearest airport | New York LaGuardia |
Distance to airport | 10.5 km |