Elevators are a nightmare. Had to wait 15-20 to get an elevator to/from 24th floor. Water was turned off on 2nd day from 1pm-4pm with limited notice (small sign in elevator) that you had to look for t...
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4 stars
DoubleTree by Hilton Hotel New York City - Chelsea
Photos of DoubleTree by Hilton Hotel New York City - Chelsea
Overview
DoubleTree by Hilton - Chelsea provides 4-star accommodation in Chelsea. It also features an express check-in and check-out feature, valet parking and 24-hour room service.
The hotel has recently been refurbished and offers a 24-hour reception, a 24-hour business centre and a car rental desk. In addition, the multilingual staff are available to provide assistance.
DoubleTree by Hilton - Chelsea features contemporary rooms equipped with a flat-screen TV, cable/satellite channels and a hair dryer. They all provide internet access, movies-on-demand and a private bathroom.
Those staying at the hotel can relax at the in-house bar, ideally located for a drink. The on-site restaurant, Chelton's Bar and Grille, serves American and local cuisine. A selection of dining options can also be found in the area.
New York City's attractions, including Empire State Building, Madison Square Park and Madison Square Garden, are easily accessible on foot from DoubleTree by Hilton - Chelsea. Flatiron Building and Pennsylvania Station are within a 10-minute walk.
Latest deals for DoubleTree by Hilton Hotel New York City - Chelsea
Queen room
King room
Standard Room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at DoubleTree by Hilton Hotel New York City - Chelsea
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Free toiletries
- Shampoo
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Dining
- Special diet menus (on request)
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Accessible by lift
- Hypoallergenic
- No smoking
Bathroom
- Shower
- Additional toilet
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Services and conveniences
- Business centre
- Wake-up service
- Concierge service
- Room service
- Key card access
- Express check-out
- 24-hour front desk
General
- Window
- Family rooms
- Seating area
- Telephone
- Storage available
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Sofa bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Outdoor
- Balcony
Health and safety
- Daily housekeeping
Fitness
- Fitness centre
Reviews of DoubleTree by Hilton Hotel New York City - Chelsea
7.2
Good
3111 verified ratings
Wonderful
782
Very good
692
Good
661
Okay
332
Fair
292
Mediocre
133
Poor
219
Summary of reviews
Guests say
Overall, guests had mixed feelings about their stay. Many praised the staff for being helpful and friendly, with notable mentions of their great service. The location received a variety of opinions, with some finding it convenient while others felt it was a bit far from attractions. However, cleanliness was a significant concern, with numerous complaints about filthy rooms and trash in the vicinity. Room sizes were also mentioned often, with many feeling the accommodations were small and in need of updating.AI-generated from customer reviews
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Score by provider
7.2 out of 10
1318 reviews
7.1 out of 10
105 reviews
7.6 out of 10
13 reviews
7.7 out of 10
2 reviews
8.1 out of 10
30 reviews
All reviews
Great people make a great experience. Excellent culture and genuinely nice people.
While I understand that space in NY is an issue, these were the tiniest rooms I've seen since my European travels. They were also in a poor state. The bottom bathroom shelf was broken and had broken a...
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The location was great but the room was very small and had a lot of issues. The curtain was broken, only half of the AC unit works and the shower pressure was awful. After bringing these issues to the...
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Pros (+) Staff
Cons (-) Location could have been better Rooms could use updating
Pros (+) Great location
Cons (-) EVERYTHING IS SMALL. Small rooms, small elevators. Just Small. Clean but Small
Pros (+) This hotel is good location
Cons (-) The elevator
Pros (+) It was near majority of my attractions!! Subway was nearby!!
Cons (-) Nothing
Pros (+) It's located close to Penn Station and subway lines, between 6th and 7th Avenues, and an easy walk to Times Square.
Cons (-) The hotel is wedged into the middle of a busy block. There are only 2 elevators which have to be shared among guests and employees trying to clean the rooms. Going up and down at peak periods requires...
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Pros (+) Great service. Luggage service is organized. Staff were all very helpful and friendly. Location was perfect. Warm chocolate chip cookies!
Location
128 West 29th Street, New York, NY 10001
What's nearby
- Empire State Building0.5 km
- Bryant Park1 km
- New York Public Library1 km
- High Line1.1 km
- Grand Central Terminal1.3 km
- Times Square1.4 km
- Broadway1.6 km
- Rockefeller Center1.7 km
- Washington Square Park1.9 km
- Museum of Modern Art2 km
- Fifth Avenue3 km
- Frick Collection3.4 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton Hotel New York City - Chelsea
Low season | December |
|---|---|
High season | December |
Average price (weeknight) | $538 |
When to book a room at DoubleTree by Hilton Hotel New York City - Chelsea
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.0 |
|---|---|
Distance to city centre | 1.1 km |
Nearest airport | New York LaGuardia |
Distance to airport | 10.5 km |