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New York hotels near Chelsea Market
Search hundreds of travel sites at once for hotels near Chelsea Market in New York
Compare vs KAYAK
Best New York hotels near Chelsea Market
With a stay at Radio City Apartments, you'll be centrally located in New York, steps from Times Square and within a 5-minute walk of Radio City Music Hall. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk.
Overall 8.6 Excellent
Based on 4,255 reviews
All
- All
- Families with young children
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Location was fantastic
Good
7.7
Pros: This hotel is conveniently located near Times Square and Broadway shows. I would definitely stay here again. Staff was friendly.
Cons: It is not as modern as some of the more exclusive hotels but worth the price as it is less expensive as most NYC hotels in the area.
Excellent
8.3
Pros: location was amazing. staff was very friendly and helpful.
Cons: room smelled like cigarette smoke.
Excellent
8.8
Excellent
10.0
Pros: The location was perfect and the price was affordable. The staff was very friendly, efficient, and knowledgeable. I will definitely stay here again.
Cons: At first, I did not like being unable to guarantee a nonsmoking room and was given a smoking room. However, even as picky as I am about that, I couldn't tell it was a smoking room or floor.
Excellent
8.2
Pros: Right next to Times Square. Clean rooms. We stayed in an apartment style room (2 rooms and one sofa bed).
Cons: The mattress of sofa was extremely old and useless. The person who was supposed to sleep on it ended up sleeping with somebody else’s bed
The Mercer is SoHo's foremost luxury hotel, offering 74 guest rooms on six floors of a landmark Romanesque revival building in one of New York's most exclusive neighborhoods. The first hotel to offer an authentic taste of loft living, The Mercer is both home and hotel.
Overall 8.7 Excellent
Based on 122 reviews
All
- All
- Couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Pros: Everything... Discreet. Wonderful location. Staff were fabulous.
"Located in Midtown, this boutique hotel is within a 10-minute walk of Empire State Building, Madison Square Park and Macy's. 33 St. Station (Park Av. S) is only a 4-minute walk and 28 St. Station (Park Av. S) is 5 minutes. "
Overall 8.5 Excellent
Based on 2,542 reviews
All
- All
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.5
Pros: As an interior designer, I have an appreciation to the level of design and details. The room was small, but because of thoughtful use of space, it functioned really well for our needs, plus with an expansive corner of floor to ceiling glass, it still felt open and airy. Great views. We loved hanging out in the public spaces, listening to live jazz. Only disappointment was that the roof deck was not open during our stay. Would have liked to have experienced that. The breakfast toast available in the lobby was amazing.
Cons: The HVAC system was loud. I did not sleep well the first night because of it. The entry doors are huge and heavy. While the ADA automatic door buttons were helpful, a door man would be a nice addition to help guests in and out of the Lobby with luggage. The elevators were slow. At times there was a line to get on the elevator on main level.
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Pros: Modern design, the lounge area is designed to incorporate as co-working space where people can do work or have meeting, rooftop bar with great view to the city and empire state building, free bike rental, friendly staff
Cons: The room is a little small compare to other traditional hotel but it is really clever designed to maximize the use of space. There's only one glass door between the bathroom and the outside. If you share the room with someone, your 'business' could be heard.
Excellent
10.0
Pros: Great studio space for working with yummy food and bar services available throughout the common areas. Surrounded by the city and all the great Korean food. Wifi is included and suer nice staff. Great value in this city.
"Located in Midtown, this luxury hotel is steps away from New Amsterdam Theater, Times Square and Madame Tussauds Wax Museum. Broadway and Bryant Park are also within 5 minutes. Times Sq. - 42 St. Station is only a 2-minute walk and 42 St. - Bryant Pk. Station is 4 minutes. "
Overall 8.7 Excellent
Based on 69 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travellers
Excellent
10.0
Pros: We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
Excellent
9.7
Pros: The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely.
Cons: Avoid if you don't like fighting through crowds at Times Square.
Excellent
8.0
Pros: The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
Excellent
10.0
Pros: Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park
Cons: Can't complain about anything.
Excellent
10.0
Pros: Clean spacious rooms, good service, not great wi-fi
Excellent
9.4
Pros: Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests.
Cons: As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
Excellent
10.0
Pros: Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Large bath sheets When I called guest services they answered using my name Staff very friendly and so helpful
Cons: Shower could do with more pressure
Excellent
8.0
Pros: The location is spot on, the rooms are clean, quiet and comfortable. The check-in/out is easy and the personnel is corteous; we had t use their concierge services twice and they were friendly and prompt.
Cons: Given the hotel class and its prices few things could be better, like a Nespresso machine in the room (very common these days even in 4 stars environments) - a greater selection of TV channels would also ber good. Therer's a Samsung tablet in the room, but you can't really do much with it. On arrival with luggage etc. we had to open the doors ourselves - minial as it may sound, when you're loaded with luggage opening a heavy door isn't that easy especially when you se the door men happily chatting inside.
Good
7.1
Pros: Continental breakfast was quite okay but could do with changes day-to-day. Consistent in room decor and stylien
Cons: Confusing lobby area. This could be fixed by relocating reception to the left side of the entry area rather than way up the end of the hall. It is too dimly lit too in my opinion. Our Junior Suite (1501) was quite dark with small windows. The complimentary tablet is a gimmick and is not likely to be useful to anyone with a smartphone or their own tablet/laptop. No hand towel rack—where do you put them? Disconcertingly loose bathroom/shower fittings. No coffee. Stain on couch.
Excellent
9.7
Pros: 2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
"Located in Upper West Side, this eco-friendly hostel is within a 15-minute walk of Central Park and Columbia University. Mount Sinai Hospital and Beacon Theater are also within 2 miles (3 km). 103 St. Station (Broadway) is only a 2-minute walk and 103 St. Station (Central Park West) is 7 minutes. "
Overall 8.4 Excellent
Based on 10,235 reviews
All
- All
- Couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Nice staff, good location, very clean, hip vibes
Okay
5.7
Excellent
10.0
Cons: Receptionist a little slow
Good
7.7
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
8.0
Pros: Great place to stay if you are traveling alone to NYC
Cons: Na
Excellent
9.4
Excellent
10.0
Excellent
9.7
Pros: + Convenient location near 1 line or just a bit further to B and C lines + Locker was larger enough for 1 backpack, a grocery bag of stuff, and a medium-sized duffel bag. And still extra room, too! + All staff I encountered were really nice and helpful! + I left my pants in the shower stall for probably over 12 hours and they ended up in the lost and found. What a bonus! + Chargers *inside* the lockers and near the bed are super helpful and pretty safe
"Located in Midtown, this hotel is within a 10-minute walk of Macy's, Times Square and 5th Avenue. Madame Tussauds Wax Museum and Madison Square Garden are also within 10 minutes. 34 St. - Penn Station (Fashion Av.) and Times Sq. - 42 St. Station are within a 5-minute walk. "
Overall 8.4 Excellent
Based on 8,991 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.2
Excellent
9.7
Good
7.7
Excellent
10.0
Pros: Loved the atmosphere and overall environment.
Excellent
10.0
Good
6.2
Pros: Location
Cons: They charge at least 5 USD per package if you get anything delivered. Check-in process is a nightmare. No closet in the rooms. Not good for business trips.
Excellent
10.0
Pros: Really enjoyed my stay here. Amazing from start to ending. Great friendly and helpful staff. Customer service excellent!! The beds are super cozy, rooms are small yet still beautifully modeled. Would definitely recommend staying here again my next visit. Great location in the heart of timeshare. Amazing!!
Cons: Loved everything
Excellent
10.0
Excellent
10.0
Pros: Sheet as comforter. Body wash shampoo pump in shower! Cell phone shelf and outlets to charge underneath on wall by bed
Excellent
8.8
Cons: Noise!
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
9.7
Excellent
9.7
Pros: Super comfortable beds, great location cool bar and super friendly staff
Cons: I know its NYC but rooms are small
Good
6.0
Pros: Rooms were clean, shower was great, restaurant was excellent
Cons: staff didn't want to help with anything, on the 15th floor and could still hear the music from the bar from the 2nd floor at 1am
Excellent
9.7
Pros: Room was comfortable, very efficient for the space and quiet. NYC can be loud due to traffic and people, but I was not disturbed! They also welcomed me with a personal, hand-written note in the room.
Excellent
10.0
Pros: Very reasonably prices for the time I stayed and extremely cozy! The bar on the 2nd floor is a great place to unwind and the staff was super friendly.
Cons: N/A
Excellent
8.0
Pros: Location
Cons: Luggage storage
Okay
4.2
"Located in Manhattan, this boutique hotel is within 1 mi (2 km) of New York University, One World Trade Center and National September 11 Memorial. Federal Reserve Bank of New York is 1.3 mi (2.2 km) away. Canal St. Station (Varick St.) is only a 2-minute walk and Canal St. Station (W. Broadway) is 6 minutes. "
Overall 8.4 Excellent
Based on 3,277 reviews
All
- All
- Families with young children
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Pros: Like location and staff are so accommodating.
Excellent
9.4
Excellent
9.7
Okay
4.5
Pros: Everything their staff
Cons: We need courtesy water bottles
Good
6.0
Excellent
9.7
Excellent
8.0
Excellent
10.0
Excellent
9.7
Excellent
9.4
Excellent
10.0
Pros: The Ambiance was beautiful and the staff
Excellent
9.4
Pros: Hotel is modern. There's a free happy hour for guests which is lovely (Resurrection in expensive New York). Bed was comfortable.
Cons: Smaller rooms, but I guess this is typical of NYC. I didn't like how the shower was open to the room.
Excellent
8.2
Pros: The hotel reception was excellent, did not encounter a single staff member that was unpleasant. Hotel room was nice and comfortable.
Cons: My complaints are minor. The fact that the food in the lobby is so expensive was a let down. I also didn't like the shower curtains because they kept falling down. My last complaint is that I didn't like the way the body wash, shampoo, and conditioner were placed.
Excellent
8.2
Pros: Very clean, modern with good bed and linens. I appreciated having the charger and internet access. Well located for lower Manhattan and near public transportation. Friendly staff who truly try to be helpful. Unusually small, but perfectly adequate room. Good restaurant.
Cons: No good place to hang bath towels to dry them so asked to have them changed each day. No magnifying mirror nor place to hang small personal laundry.
Excellent
9.1
Pros: Modern, extremely clean, chic, efficient use of space, great service, loved the late checkout.
Welcome to Millennium Hilton New York One UN Plaza, a landmark hotel across from the United Nations Headquarters and just blocks from the Empire State Building, Times Square, Rockefeller Center and other Manhattan icons. Starting 28 floors up, our newly renovated guest rooms are artfully appointed and offer plenty of space to work and relax. Enjoy thoughtful amenities such as complimentary WiFi for Honors members, a 40-inch HDTV and mini-fridge plus views over the East River or Manhattan skyline. Suites feature a separate living area, additional bathroom and two HDTVs. Visit the Skyline Club, an executive's retreat on the 30th floor that's perfect for mingling with colleagues or simply unwinding while taking in gorgeous city views. Available for a daily fee, the lounge features continental breakfast, all-day refreshments or an after-work cocktail. We make it easy to stay energized at Millennium Hilton New York One UN Plaza. Work out with a range of cardio and strength-training equipment in the fitness center - open 24 hours and complimentary to hotel guests - or challenge a friend to a game on our tennis court. Treat your taste buds to our Ambassador Grill, open all day. Designated a New York City Landmark in 2017, this restaurant serves globally inspired cuisine in a historic setting. Order cocktails in the Ambassador Lounge or visit Un Cafe in those on-the-go moments. Plan a board meeting, conference or elegant wedding reception in your choice of versatile event spaces. The Landmark Room is an especially stunning venue with floor-to-ceiling windows and sweeping views of the iconic city.
Overall 8.3 Excellent
Based on 3,191 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Excellent
8.0
Pros: the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful.
Cons: there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
Excellent
9.7
Mediocre
3.0
Cons: Limited toiletries and poor cleanest. Will not stay there again.
Okay
4.3
Pros: The view and location. Had comfortable beds!
Cons: The filthy bathrooms!!! They had my reservations wrong! Supposed to have 2 double rooms! Didn't have them available !very upset and the desk clerk hid from me! Wasn't even compensated for not having my rooms! Told me that booking thru these places sometimes gets messed up! Not reliable! Very disappointed in how they handled the situation! Especially since it was 2:00 in the morning!
Excellent
10.0
Pros: The views
Cons: Nothing
Excellent
8.0
Excellent
10.0
Excellent
9.7
Excellent
8.8
Pros: I liked the view of the New York skyline from my room. The hotel was very clean and nice.
Good
6.8
Excellent
8.2
Excellent
9.4
Pros: Was the pillow super best and the view was so nice!
Excellent
10.0
Pros: Great location. Nice pool for a downtown hotel.
Excellent
8.8
Good
7.7
Pros: Location -- close to UN where our meeting was held;
Cons: Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
Okay
4.5
Excellent
8.2
Good
6.6
Pros: Location and view were excellent.
Cons: The room we had in the East Tower was very dated. The bathroom was terrible!
Okay
5.0
Pros: The view
Cons: Room was old with stains on walls, pretty bare, staff was not very professional
Good
7.3
Pros: The layout of the room. The View.
Cons: Parking was expensive, significantly more than it would have been if I had parked myself. The staff was not necessarily rude, but not very congenial either.
Excellent
9.4
Pros: Room was spacious with nice view of the city! Room had Illy espresso machine.
Cons: Business lounge is dull
Good
6.2
Pros: The small bar in the lobby. Friendly staff Good general location
Cons: Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
Mediocre
3.0
Pros: I liked the fact the hotel was clean.
Cons: I did not like the fact that the staff at the UN was very unprofessional. Erica the front desk manger was short winded and unprofessional, and also Victor.
Good
7.0
Pros: Hotel manager Erica was very accommodating when there was an issue
Cons: The room reserved wasn't available. Reserved 2 double beds and only a king available. Also noticed the family checking I next to us had a daughter in a wheel chair and the room they had reserved wasn't available. They needed wheelchair accessible bathroom. No coffee maker in the room. Found out the day we left that all we needed to do was ask housekeeping. That information should have been provided on check in. Bedspread was dirty. Pull out couch didn't have sheets.
Excellent
9.3
Pros: I had an amazing view of southern Manhatten and the room was quite large for NY. The Lower East side has great restaurants and is only about a 10-15 minute walk from the theatre district.
Cons: All of the room was fantastic except for the dated shower head. Wifi was extra which i always think is a ripoff, but other then that I loved it.
Mediocre
2.0
Pros: the kinds and the hospitality of the old men's who are as a bag carriers
Cons: Receptions staff and their behaviors with gusts who booked through third party. old rooms and furniture not as same as in the pictures in Kayak.
Good
6.8
Pros: View of the east river.
Cons: Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
Excellent
10.0
Pros: Staff was very friendly -- they checked me in early and gave helpful directions. View from my room was great.
Cons: Wish the location was a bit closer to Times Square, but it's not too far...
Excellent
9.4
Pros: Clean, very friendly staff and comfortable accommodations.
Cons: Wall were thin, we could hear entire conversations going on at all times.
Excellent
9.1
Pros: Great staff loved the security dog in lubby
Cons: To get in shower was quote slippery and shower head in a weird place
Good
7.1
Pros: I liked the location of this hotel. It is close to United nations building. The room was very clean and overall ambience of the hotel is quite good. I would like to stay again in this hotel.
Excellent
10.0
Pros: The hotel is located across the street from the UN Headquarters, where I had a meeting. There are many reasonably priced and good restaurants nearby.
Excellent
10.0
Pros: Staff was more than friendly. Great room views and good location. The room was excellent, the windows could have used a cleaning but no big deal. I would go back.
Good
7.6
Pros: Nice view, spacious room, relaxing hotel to stay at for a night. There's a pool!
Cons: The room was so cold even when we turned down the air. Also the location is a little removed from the rest of the city. If you need any emergency supplies, you have to go back out to find them because the gift shop in the hotel was closed when we arrived around 5:00 pm.
Excellent
10.0
Mediocre
2.0
Pros: Nothing
Cons: No pool they need to scrub the internet & take down every mention of having a pool. FALSE ADVERTISING & they were not apologetic at all. You google this place it lists it having a pool big mess for kids
Excellent
10.0
Pros: The One UN New York was very comfortable and well maintained. I particularly liked its proximity to the UN Headquarters, where I was attending a meeting. An added plus was the great views from my room to the south and west, so I could see the Empire State Building and Chrysler Building.
Mediocre
3.0
Cons: Very poor quality furniture and fixtures....beds very uncomfortable and noisy....unpleasant smell in room expecially closet (did not hang clothes in closet because of the smell) Breakfast for two $84.00 (overpriced for quality) I stayed in this hotel for three nights and will not recommend this hotel to anyone. Maybe a two star hotel????
Excellent
8.3
Pros: perfect view, large, clean room.
Cons: must pay extra for in-room coffee/fridge and the wi-fi charge was way too high. Even less expensive hotels have FREE WI-FI
"Located in Manhattan, this luxury hotel is within 2 mi (3 km) of New York University, 5th Avenue, and Washington Square Park. Union Square Park and Brooklyn Bridge are also within 2 miles (3 km). Delancey St. Station is only a 5-minute walk and 2 Av. Station is 6 minutes. "
Overall 8.3 Excellent
Based on 1,193 reviews
All
- All
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Pros: I didn't do a ton of research on Hotel Indigo before booking my stay and arriving at the hotel. We were in NY for a wedding and we received a discounted room rate as negotiated by the groom. When we arrived we were pleasantly surprised. The hotel is hip and clean and in a great location. The proximity to Katz's is worth it. There is also really great coffee in this neighborhood. Try Ludlow right across the street from the hotel or Cafe Vita only a few blocks south. I would say the due to the room rate discount we were pretty lucky with the price we paid as the hotel was booking around $500 per night (their regular fee). I would say that $500 is over priced for that hotel but $350 or lower is a great deal.
Cons: Because there is a seemingly popular bar on the 15th floor of hotel you can run into some characters when it is just time to go to bed. Also when coming back home for the night the door man acts as security so you have to your room key on you in order to just get through the door. The receptionist warned us about this so we were prepared but I thought it was a little annoying. However as a guest of the hotel you get restaurant and bar privileges so there is no wait for you to get in.
Excellent
10.0
Excellent
10.0
Pros: The views are stunning. The location is convenient and is near amazing restaurants and shops. Very local NYC feel.
Cons: Little hard finding the front desk (on 14th floor)
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.1
Good
6.5
Cons: Very loud lounge, key didn't work consistently, have to go up to lounge, then down to entry For millennials is the vibe
Excellent
10.0
Good
7.7
Pros: Breakfast was mediocre. Dinner was ok but the wait staff needs to pay more attention to details. And the customer. When they delivered dinner they dropped the plates and disappeared. We didn't even have a chance to ask for silverware, which one of us was missing. We shared until we could get someones attention. Not an easy task here as they seem to go with the NYC theory, Don't make eye contact. When we were finished I asked the wait staff for our check (I hadn't seen our waitress in a while). We waited, and waited, and waited. I finally saw our waitress by the bar so I went over and asked for the check. All in all, a mediocre experience. The only plus is the location. I won't return. Not really worth the $$$.
Cons: Breakfast, Dinner. The pool is only open until 7PM. This is NYC. You know, the city that never sleeps? I guess the pool gets tired early.
Excellent
9.1
Okay
5.4
Excellent
10.0
Excellent
9.4
Excellent
8.0
Pros: Location was great with a lot of varied night-life options. Terrace bar and pool is something to check out for sure.
Cons: A/C worked well but was very loud especially with something loose inside that made a clunking noise constantly while the A/C ran. I called down after the first night to see if could be addressed. Engineering was sent while we were out but the problem wasn't fixed. We got in too late to deal with the second so had to try prob a chair against it to dampen the noise :(
Excellent
9.1
Pros: Great look, great location. Clean, modern rooms. Perfect for me
Cons: Last night of my stay, my floor (9th) turned very noisy. Not just in rooms but up and down the hall. Younger crowd yelling to each other, etc. Felt like I was trying to sleep in the middle of a frat party! This was between 1-2am and went on for quite some time. It would have hoped someone would ask them quiet down on room levels.
Excellent
10.0
Excellent
10.0
Pros: We found the staff was helpful. We liked the location. The hotel is well appointed. When we pointed out a minor problem with the elevators, we were given a 4PM checkout at no additional cost. We will dedefinitely stay there next time we come to NYC!
"Located in Midtown, this luxury hotel is within a 15-minute walk of Times Square, Radio City Music Hall and Intrepid Sea, Air and Space Museum. Rockefeller Center and Grand Central Terminal are also within 1 mi (2 km). 49th St. Station is 7 minutes by foot and Times Sq. - 42 St. Station is 7 minutes. "
Overall 8.1 Excellent
Based on 2,627 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Pros: Loved the location, quietness, cleanliness and courteous staff
Cons: Paying for wifi
Excellent
10.0
Excellent
10.0
Excellent
8.0
Cons: Can't say anything bad about this booking.
Excellent
8.0
Pros: Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside.
Cons: WiFi wasn't free unless you sign up to rewards club.
Good
7.1
Pros: for the buffet breakfast they write down 18% tip???
Excellent
8.0
Excellent
10.0
Cons: Front desk staffs
Excellent
9.6
Pros: Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else
Cons: Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.
Excellent
10.0
Excellent
10.0
Pros: Amazing room, location and staff.
Cons: Nothing
Excellent
8.8
Pros: The bed was super comfortable
Cons: The front desk could have been friendlier
Okay
4.5
Pros: Nice hotel friendly people
Cons: The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE
Excellent
10.0
Mediocre
2.8
Excellent
10.0
Pros: Bed
Cons: Bell hop was not around when I needed to get my luggage from storage
Excellent
9.1
Excellent
10.0
Pros: Room was very clean. Great staff. Great amenities. Close to all restaurants/bars, time square, parks, etc.
Cons: Rooms were a bit outdated.
Excellent
10.0
Pros: It was clean
Cons: Nothing
Excellent
10.0
Pros: Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel.
Cons: Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.
Okay
5.7
Pros: If you want to be in the middle of it all at Time Square stay here.
Cons: Everything from the quality of room service, attention to detail and cleanliness, broken wifi, and price tag was incredibly underwhelming for a 4+ star hotel. The Hilton a few blocks away is a better value and so is the Westin across the street. This hotel felt stuff, old and dated.
Excellent
10.0
Excellent
10.0
Good
7.4
Pros: Great room, great view
Cons: Pay for wi-fi in the room; shower had no separation in bathroom (lip or tub around bottom - shower water got everywhere. Could not find free coffee in room or a free bottled water. For $400, I would have expected more amenities. Elevator keys did not work for several people, including me, to get to your floor. We rode up and down the elevator several times in less than 24 hours. Many others had the same problem. Big waste of time.
"This family-friendly New York hotel is located in the entertainment district, steps away from Walter Kerr Theatre, Ambassador Theatre and Circle in the Square Theater. Duffy Square and Palace Theatre are also within 5 minutes. 49th St. Station is only a 2-minute walk and 47 - 50 Sts - Rockefeller Center Station is 5 minutes. "
Overall 8.0 Excellent
Based on 5,514 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Okay
4.2
Excellent
9.7
Excellent
9.7
Mediocre
3.4
Pros: The location was good. The people we interacted with were nice.
Cons: While the staff was nice, they didn't do a darn thing. A smile and a kind word does not make a bed. I know this because one day we came back to a room that hadn't been serviced, reasons still unclear. We became quite close to Terrance, the front desk agent at night. Pleasant as can be, but it took 3 calls to get some towels delivered. We asked for tissues, and no joke- were handed a wad of tissues. Guess the boxes are for special people? Shampoo is also held in the vault. The fan in the bathroom didn't work so everything just steamed up. The shower was broken and given it's a wall of glass, it's a serious safety hazard. It also meant the water just poured out of the shower and puddled on the floor. A real problem when you can't get an extra towel. The wallpaper is peeling up and there was mold, likely do to the broken vent. The window in the room was broken. We figured it was safe with our son cause it really wouldn't open, but it also didn't quite close. The black out curtains were the dirtiest thing I've ever seen and had large (obvious) rips in them. Oh, and to top it all off they did maintenance on the plumbing and shut off the hot water. Guess how I found that out? Nope, not through a phone call or a note slipped under the door. But only once I was in the shower and the water just wouldn't get hot. I paid over $300 a night for this. I will literally never return to this location, nor will I stay in another Crown Plaza.
Good
7.7
Good
7.7
Pros: Location it's excellent
Cons: Staff at restaurant was horrible. Un professional rude.
Excellent
9.4
Excellent
10.0
Pros: Service, location, beds, rooms were right size, showers.
Excellent
9.4
Pros: Very expensive
Cons: Water pressure in shower not good.
Excellent
10.0
Excellent
8.0
Excellent
9.4
Excellent
10.0
Excellent
9.1
Excellent
9.1
Excellent
8.2
Good
7.6
Pros: Location was excellent. Room was larger than the average for New York hotel but standard size compared to most locations outside the city. Room had been updated. Beds were comfortable and linens/clean. Had a view of Times Square and the city which was terrific. Rooms were very very quiet save street noise of sirens but it is a major major city so that is certainly to be expected.
Cons: Most everything was fine and complaints minor but they minor things did add up after awhile. First internet is not free and is $9.95 for only 4 hours. For the $$ would expect internet to be included. It is free in some subway stops for Pete's sake. So went with my cell network instead. However I was up above the 30th floor and was down to one bar; cell towers are often angled down. Therefore had to go downstairs for internet. Easy enough but an annoyance after awhile. Also had a couple of items go missing. At first we thought that sine they were in plastic bags on the floor and so the service staff may have assumed they were trash and threw them out. But after we lost two bags of souvenirs we began to suspect something. Unfortunately we did not notice the second bag was gone until we returned home. Again though we are giving the staff the benefit of the doubt that they just assumed the items were trash and threw them out on mistake.
Excellent
9.7
Mediocre
2.5
Pros: Location was good
Cons: They dont encourage people booking hotel from other web sites They prefer it from there site and they help them only . I was staying in hotel for times square view Not for other view Overall worat experience
Excellent
10.0
Good
7.4
Pros: Great hotel if you're a tourist and want to be in Times Square - easy walking distance to many attractions and not too far can / uber ride to others. The rooms were nice and clean, the maids always bought us new soaps, razors, toothpaste, towels etc.
Cons: some of the staff are seriously awful. My partner has a severe allergy to nuts, and we had issues with two waiters there who seemed preoccupied and had to ask a manager to go and confirm if there was nuts in a dish she wanted for dinner or not. The waiter made us feel awful and then progressively got ruder (getting in our faces, yelling, etc) after the manager had been involved. We did get given a few free drinks and a box of chocolates from management (although she couldn't have the chocolates due to nuts) But otherwise we had a lovely stay, only ruined by a few staff members who need to learn if you work in a service job it's part of your job to at least TRY and be polite and understanding!
Okay
4.2
Excellent
9.7
Pros: Large clean rooms.
Good
6.8
Pros: It was in a perfect location in Times Square. A few blocks from the subway. Lots of restaurants and shops nearby.
Cons: Needs some updating/maintenance. For the price you pay for location, seems they could upkeep better. All 3 drawers in our dresser didn't close properly, off track or something. Bathrooms could use some new caulk, gappy and dirty looking.
Excellent
9.7
Excellent
8.2
Excellent
10.0
Pros: The hotel was very upscale and modern .the staff was also very friendly .nice bar and restaurant inside
Excellent
8.8
Good
7.7
Good
6.0
Excellent
10.0
Excellent
8.6
Cons: Gym
Excellent
10.0
Pros: Staff was friendly, rooms were spacious, hotel is clean and great location
Excellent
9.6
Pros: Great location. The hotel is right on Times Square.
Cons: Everything was right.
Excellent
9.1
Pros: Great location, close to theaters and subway 50th street station was very close.
Cons: For Check out receipt you need to come to front desk and stand in queue. There was a $29 dollar food bill added. I never had any food, the front office person was good enough to remove it. Hadn't I not gone to the front desk, they would have slapped it on my bill. Can't understand how they let these things happen.
Good
7.7
Mediocre
2.0
Excellent
8.5
Good
7.1
Excellent
8.5
Excellent
10.0
Pros: Location, Location, Location!
Okay
5.1
Pros: The most unfriendly staff I have encountered at a hotel
Excellent
8.2
Good
7.4
Pros: The bed was fairly comfortable
Cons: The hotel could have been updated
Okay
5.1
Pros: The location
Cons: The room was disgusting. There was mold all over the bathroom and what appeared to be blood on the bathroom wall
Excellent
9.4
Pros: Location and comfort
Cons: A tad cleaner
Excellent
9.4
Pros: The beds were super comfortable, the location was very convenient.
Cons: I didn't realize there was a hidden resort fee. It was disappointing to have to pay an extra $40 per night. The temperature in the shower kept fluctuating from super hot to cold. Sometimes it was just a cold shower.
Okay
5.1
Pros: A central location
Cons: The hotel was overpriced for the general facilities on offer. Pay 30 dollars for a fridge when I'm paying x hundred a night? Kidding? No real dedicated space for guests to relax. Free wifi was not free as it was within service charge. This pricing policy really took facilities down to equivalent of a 2 star hotel or a B and B! Reception staff had an unhelpful attitude. This was on complete contrast to our stays in Boston and DC. Wholly unimpressed. it was almost like the abrasive attitude of Tines Square had pervaded the customer service.
Excellent
8.8
With a stay at YOTEL New York, you'll be centrally located in New York, within a 10-minute walk of Times Square and Jacob K. Javits Convention Center. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Self parking (subject to charges) is available onsite.
Overall 8.0 Excellent
Based on 3,645 reviews
All
- All
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Okay
5.7
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Pros: Great staff Tiny but well planned rooms Cool bars Decent coffee Smart concierge
Excellent
10.0
Pros: Service. View
Cons: The lobster roll from the terrace. Way over priced for a sandwich full of mayonnaise and no lobster.
Excellent
10.0
Excellent
10.0
Pros: Great location.
Excellent
10.0
Pros: This place is very clean and up to date.
Cons: The size of the room.
Good
6.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
8.5
Excellent
9.7
Good
7.7
Excellent
10.0
Excellent
10.0
Pros: The beds were super comfortable and the decor was amazing ! I live in New York and I felt like a tourist there .
Cons: The lounge needs to stay open later . I wanted to enjoy it more .
Excellent
8.0
Cons: The room size could have been bigger
Excellent
10.0
Excellent
9.1
Excellent
8.2
Pros: price and location. Men that checked us in and got cabs for us
Cons: food service. Food great service horrible. Ate at hotel twice and service horrible both times.
Excellent
9.7
Pros: Ultra futuristic look, clean, efficient, fun
Cons: No free parking, costs $60 for 24h
Excellent
10.0
Pros: The staff was extremely helpful and friendly
Good
7.4
Pros: The price and the restaurant menu were great.
Cons: I thought the mattresses were terrible. I just don't like sleeping on a futon-like mattress. It was very hard, no give.
Mediocre
3.6
Pros: Wifi speed was decent at 10Mbps.
Cons: There were literally no employees in the lobby so it took me a while to figure out there were kiosks for a self-serve check-in. Employees or better signage would have fixed that. Once in the room (tiny @ about 80 sq ft), the brochure mentioned that linens are changed every three days rather than with every check in which explains the pubic hair and the stains in the bed. It took housekeeping over an hour to come and change the bed. The bed was practically a fold out couch with a futon cushion that was not very comfortable. The toilet was covered in urine, the office chair in the room was missing wheels, the ice machine was broken, the carpet was filthy, and there appeared to be a transvestite rave going on at 4:30 in the afternoon.
Excellent
9.3
Pros: The patio diner and bar was great!
Cons: We could of used more purple lights and also Kleenex!
Excellent
10.0
Okay
5.1
Cons: small rooms
Excellent
8.0
Okay
5.4
Cons: Small rooms as though it was built for an aeroplane. Compact but with the essentials. FYI No fridge.
Excellent
9.4
Excellent
8.0
Good
7.4
Good
7.7
Excellent
8.8
Excellent
9.4
Excellent
8.5
Pros: Location and building
Cons: Price, service
Excellent
8.0
Pros: The bed was comfy the location was great.
Cons: The hotel is fairly new yet signs of deterioration are evident. Scuffs on wall carpet stains in the hall ways. The room was clean for the most part with a few places in the room needing a wipe down. All in all the place was good for resting and venturing through NYC.
Excellent
10.0
Pros: Atmosphere, sheek, location, cost
Cons: More affordable food offered at hotel
Excellent
9.4
Pros: Great place. Clean rooms that use space in the best ways possible. The shower had great water pressure and the beds were so comfortable! We even got our room upgraded. It really felt very futuristic to stay was a place we got to show off.
Cons: Checking in was a bit difficult as the computer didn't recognize our reservation at first, but a staff member quickly helped us out. Checking out was a breeze though the staff member helping us check out bags into Yobot despite us not needing help imposed a forced tip.
Excellent
10.0
Pros: Shower was awesome
Mediocre
2.0
Cons: Service and plus Before reserving On the actual website the picture was much nicer bigger room and the whole set up was beautiful until we checked in on the whole place was very small and I wasn’t happy at all.
Good
7.4
Pros: Really liked the reclining bed, very comfortable and made extra space in small room when not in use. Lots of plugs for electronics. Included most amenities. Great view.
Cons: In room safe didn't work. TV didn't work. Self check in wasn't able to generate a key card. Lighting in hallways and room is harsh and unpleasant.
Excellent
9.4
Pros: Loved that it was so conveniently located to downtown and near trains. Staff is always available to help you with anything you need. They were friendly and went out of their way to help me when I had an issue with a lost bag at the airport. Really cute bedrooms, loved the extendable bed. Loved the beautiful view of downtown!
Cons: If you travel with a partner you should be very comfortable going to bathroom with them because the bathroom we had was essentially all glass with a thin curtain and sliding glass door separating us. Not really private, but again, if you're very close with your partner, no big deal.
Excellent
8.0
Pros: Loved the cool check in the cool room the great shower the terrific bed the quiet
Cons: I think the room cleaning and maintenance is falling behind. Obviously very easy for the staff to clean but they need to pay more attention to the more perfect maintenance of the rooms and all the details
Excellent
8.5
Pros: Very clean hotel with friendly staff. Comfy bed . Great views. Amenties thru-out hotel were great.
Cons: The bathrooms in room are very Awkward. The lack of privacy and doors make it weird when there is more than one in the room. The see thru curtain doesnt cut it No volume on the TV .. i could have called down for service but wr werent staying long
Mediocre
2.0
Pros: The man of the front desk was nice and kind.
Cons: The room was so cold, the heater didnt working well. I tried to call to front desk, but the call is automatic answering system. It totally messed up, and after I connected to the lady who is agent she said someone will be come up, but nobody came up at all. I slept with putting all the padding jacket.
Welcome to DoubleTree by Hilton Hotel New York - Times Square West, just steps from the Broadway Theater District. Along with stunning views of the Empire State Building, our New York Times Square hotel offers an enviable location near Rockefeller Center, the Chrysler Building, Madison Square Garden and other iconic attractions. The Port Authority Terminal is moments away, and the Jacob Javits Center is a short walk – perfect when visiting for a convention. Our friendly staff looks forward to welcoming you with a signature warm chocolate chip cookie at check-in. Settle into a guest room with a 40-inch HDTV, premium cable, coffeemaker and well-equipped workspace. WiFi access keeps you connected and blackout curtains ensure a great night’s sleep. Upgrade for a higher floor, prime city views, satellite TV and a walk-in shower. For memorable Times Square dining, visit our Magnolia Restaurant for delicious American favorites all day, or unwind in the rooftop lounge with live music and unobstructed views over Manhattan. Relaxing in your room? Call on room service for a tasty meal delivered to your door. Keep up with work in the 24-hour business center, and burn calories in the complimentary fitness center. We offer 1,000 sq. ft. of stylish New York City meeting space for your next small meeting or social event.
Overall 7.7 Good
Based on 4,655 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Everything was great, the staff was super friendly and helpful. Our room was clean and comfortable.
Excellent
10.0
Excellent
10.0
Mediocre
2.0
Good
7.7
Excellent
9.7
Excellent
8.8
Pros: Clean and modern
Cons: Extremely noisy, walls and doors were paper thin. Could hear every noise in the hall
Mediocre
2.5
Pros: The staff was friendly.
Cons: The elevators were very very slow. They would stop at every floor and sometimes you waited 15 minutes to get on an elevator. There wasn't enough seating in the lobby and it was quite small. The room was always cold despite turning the heat up. Make sure you wear socks all the time in the room to keep you feet warm.
Excellent
9.1
Excellent
8.8
Pros: The staff were very accommodating and friendly!
Cons: Explain the roof access. Both elevators did not go to the roof deck.
Excellent
10.0
Pros: They gave us free cookies on Valentine’s Day. The bed was super comfortable. The bathroom was clean and the shower was hot. There are so many great restaurants around. I was able to hook my laptop up to their tv using an hdmi chord so i could watch whatever I wanted. Great location and great price. I would definitely stay again.
Cons: The room was cold and the heat kept turning off. Eventually the room warmed up. But if they are expecting guests they should have the heat on. I also wish that the room had a mini fridge. Besides those things I had a fabulous stay.
Excellent
10.0
Okay
5.4
Pros: Location proximity to port authority and subway
Cons: The room was so small I could barely put my suitcase on floor without it hitting the bed. The bathroom was half painted. The lobby was so crowded that I had to wait for 3 elevators to fit (multiple times during my stay).
Excellent
10.0
Pros: Rooms are more spacious compared to many other Midtown Manhattan hotel rooms. This is the best value for every dollar you spend!
"Located in Midtown, this hotel is steps away from Times Square, Broadway and Minskoff Theater. Madame Tussauds Wax Museum and Shubert Theatre are also within 5 minutes. 5 Av Station (W. 42nd St.) and 49th St. Station are within a 5-minute walk. "
Overall 7.4 Good
Based on 3,783 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Good
6.0
Cons: Missed cleaning my room one day. Dishes in hallway for three days. Three elevators out of service.
Excellent
8.0
Pros: Location location location!!!! Highly recommend!
Cons: Rooms a tad outdated but would totally stay here again!
Good
6.5
Pros: Location
Cons: Hotel is not 5 star
Good
6.2
Excellent
10.0
Pros: Clean rooms and very friendly staff!!
Cons: N/A
Good
6.2
Excellent
10.0
Excellent
10.0
Excellent
8.8
Good
6.5
Excellent
8.0
Good
7.4
Good
6.5
Excellent
8.0
Pros: Location
Cons: the fact that one needed to request and pay to have a fridge in the room.
Okay
4.0
Pros: I arrived back home and found a $30.03 charge on my card for services I never requested. I need a refund
Cons: Location
Excellent
8.5
Pros: Nice room nothing to complain!! Very friendly Staff
Cons: parking is way to expensive!!! I learnd don't go with the car to NYC!!!!
Okay
4.5
Pros: Needs major upgrade Bedding is substandard Carpeting drab and worn Lighting dim
Excellent
10.0
Pros: Comfortable room & bed. Great location for Times Square & Theater District. Front desk very helpful. Long line to check bags. Highly recommend. Much better than I thought!
Cons: Long lines for front desk.
Okay
4.8
Pros: 位置特别好。离时代广场什么的很近。
Cons: 呵呵了，房间冷被子薄，没拖鞋没牙刷。没免费早餐和wifi。
Good
6.0
Pros: Location and views
Cons: Outdated
Okay
4.5
Cons: Shabby and dated. Hotel needs to be refurbished. Staff was ok. Nothing exceptional about this hotel. Would not stay at this hotel again even for a reduced rate.
Okay
4.6
Pros: Reasonable price
Cons: Very loud - banging outside throughout the night Also, requested a toothbrush kit from housekeeping (front desk told me about it) two times and they NEVERTHELESS brought it up
Okay
5.7
Pros: Location good room not clean did not restock towels TV did not work
Excellent
8.2
Pros: Located close to Times Square and the theater district.
Cons: Not enough electrical outlets in the room.
Excellent
9.6
Pros: I enjoyed everything that the hotel had to offer
Excellent
8.0
Pros: Service
Okay
5.7
Pros: - Excellent Location - Around the corner from the times square / Walgreens tower, H&M etc. etc. - Clean sheets and towels. - Really good Bloody Mary's. - Most of the staff were polite and friendly.
Cons: I'm not the type to give bad reviews.. BUT - I found boxer briefs from previous guests in the drawer of the night table, on top of the bible. Disgusting. It really made me question the importance of sanitation and thoroughness of the cleaning crew. - Not a good sleep. The beds were hard and the pillows were thin and flat. - The fridge and mini bar were missing from my room. - There were unknown charges to my account. And I tried to contact the hotel to question these charges, I was redirected many times. And I was always sent to a voice mail. Eventually, they told me they would investigate and that they would call me back. They didn't. When I called back the account billing personnel (Deborah, I think) was extremely rude and sarcastic, she redirected my call before I was even done speaking.
Good
6.0
Pros: Large, quiet room in an excellent location
Cons: Room was old, furnishing worn and dirty. Amenities were sparse. Pricey.
Excellent
8.2
Pros: Spacious rooms, close to everything, great price.
Cons: Charge for wifi. Slow elevators.
Excellent
10.0
Pros: Easy check in and convenient access to everything. .great deli across the street..easy parking..very friendly staff
Cons: Not enough elevators working
Good
7.7
Pros: Location
Mediocre
2.0
Pros: Nothing
Mediocre
3.7
Pros: The location & the bellman
Cons: We arrived around 8pm & wanted to head right out. Upon dropping the bags in the room we noticed a slight room disinfection odor. We returned to the room a few hours later to find a strong odor of urine in the bathroom & room. The toilet did not flush or drain properly. The bathroom was not clean. We were not able to use the toilet freely. I contacted the front desk & explained the above. I was told they don't move guest late in the evening & they would send someone up to work on the toilet. Within a few minutes a man arrived with a plunger. He plunged the toilet. This did not change anything. This hotel was a big disappointment.
Excellent
10.0
Pros: The rooms were great, and the staff was amazing! Excellent location... Thank you!
Cons: Nothing!
Excellent
10.0
Pros: Location was incredible, staff was amazing. Would reccomend to anyone.
Good
6.2
Pros: Location is great and NYC atmosphere is why you head to this area.
Cons: Hotel is going through renovations and rooms were not clean. Bathroom had mold and tub was missing shower parts. Not what we expected.
Good
6.8
Pros: Nice room was spacious and clean
Cons: Hotel staff were rude and disorganized. They refused to honor the free wifi that was advertised.
Good
7.4
Cons: No free WiFi in our room
Okay
4.2
Pros: Location is good
Cons: Staff was not friendly for the most part. Bathroom looked not clean. No fridge or coffeemaker. Got stuck in elevator twice. Took over a hour to get restaurant address from front desk. No doorman help getting taxis. Have stayed there before, but this will be the last time.
Good
7.3
Cons: Room smelled like cig smoke, foam pillows were awful
Excellent
10.0
Pros: Proximity to Times Square and Broadway
Excellent
8.3
Pros: We were only there for one night. It was a nice hotel and clean.
Cons: We couldn't upgrade to different bed arrangements or get a higher floor so we didn't have any kind of view. The room was very small, but fine for one night. Wouldn't have stayed there for more than a weekend.
Excellent
10.0
Pros: Staff and concierges were absolutely wonderful ! Very helpful. Location was perfect.
Cons: Nothing was unacceptable. Great base to visit NYC
Excellent
9.4
Pros: Location was unreal. Staff was generally very helpful and friendly
Cons: Pillows were a little thin
Excellent
9.6
Pros: Great location & staff. Large room for NYC. Comfortable bed. In-room safe large enough for 17" laptop. Nice desk & fridge. Excellent TV unit. Quick valet service for parking. Great value (booking thru Kayak). Nice room key - swipe, no slot.
Cons: Nothing.
Excellent
9.7
Excellent
8.2
Excellent
10.0
Good
7.7
Pros: Great Location Friendly staff
Cons: Facilities in the room could be improved e.g. there were no tea/coffee/kettle facilities, no fridge & drinks bar, no robes in the room. The hotel was impersonal, particularly on the ground floor and somewhat tired-looking for a 4 star hotel
Excellent
8.0
Pros: The location was perfect for going to time square and all the local tourist attractions within walking distance to everywhere..check in was very easy and they were very professional.
Cons: There is nothing that I didn't like
"Located in Midtown, this hotel is steps away from Lunt-Fontanne Theatre, Times Square and Broadway. Minskoff Theater and Richard Rodgers Theatre are also within 5 minutes. 49th St. Station is only a 2-minute walk and 47 - 50 Sts - Rockefeller Center Station is 4 minutes. "
Overall 7.2 Good
Based on 1,870 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Excellent
10.0
Pros: The staff was so friendly, they boarded our bags since we got there early. So clean, perfect location
Good
7.1
Pros: Friendly staff.
Cons: The room was so small.
Good
7.1
Pros: a step out of the door and you're in times square. staff was very helpful and friendly. parking was a step away or there's vallet, the pricing wasn't bad for parking either. luggage check in if you arrive before your check in time
Cons: the rooms were very small and not as clean as the pictures, shelf above sink was broke so everything kept falling into the sink, paint was peeling off the walls and the fridge smelled like a spilled beer has been sitting for a month. the elevator was very small and was extremely slow.
Good
6.0
Pros: It’s literally in the heart of Times Square!
Cons: Very slow service is all aspects. Poor room service, the restroom water ran slow! Besides be a very small room, the overall experience was okay. I would not recommend.
Excellent
9.4
Okay
4.8
Good
6.2
Pros: Location
Cons: Bar staff was not prepared
Excellent
8.2
Cons: The elivator is very tight and slow
Okay
5.7
Pros: We loved the location, it is literally two blocks from times square and many broadway shows.
Cons: The room was tiny, like barely could walk around the bed tiny. We also paid alot of money for the room that was that small. We also had a view of a roof with hoses all over the place and in disarray. Also the building next door is undergoing construction which we were never warned of until we got there and I am a light sleeper, I was up until midnight and later with the jackhammer going off. I told the girl that I was a light sleeper at check in and she shrugged saying the room we had was as far away from the noise as possible but we were on the second floor on the same side as the construction. Check out also took forever and we were the only ones in the lobby at 5:45 am.
Good
6.5
Cons: Small rooms, very small and slow elevators. No ice !
Excellent
9.7
Pros: I loved everything
Cons: Some of the pricing
Okay
4.0
Pros: Nothing
Cons: Everything Except location
Excellent
8.6
Pros: The staff was tremendous, very courteous and kind. Our Bellhop was just fantastic.
Cons: A few things to improve upon - 1. we had a very loud room on our floor and called several times to ask that someone go to the room and ask for them to quiet down. The calls within the phone system were not answered. 2. Very dark in our room. We had three bulbs missing, and the lights under the bedside tables dod not work 3. No TV channel guide - TV was snowy for several stations 4. Hot water went out Saturday Night. Had to call twice about it. 5. The tissue holders above the toilets are a nuisance. Leave the tissue box and supply a shelf 6. no robes - 7. Mini bar did not work….
Good
7.0
Pros: Cost
Cons: Bathroom - too small.
Excellent
8.6
Pros: Can't beat the location
Cons: Hall smelled like cheap cleaning products
Okay
4.8
Okay
4.0
Okay
4.5
Pros: Great location
Cons: Tiny, tiny, tiny box rooms. Hardly enough room to swing an arm, let alone a cat!
Mediocre
2.0
Pros: Nothing.
Cons: There was a night club below us that went on until 5am loudly in the morning. They did comp my night thankfully. Horrible experience.
Good
6.5
Pros: Room was extremely clean and the hotel was in a great location
Cons: Room was very small, upgraded to queen size bed (just took up more space in room) but who spends time in their room in NYC
Excellent
8.2
Pros: The location can't be beat, a half block off Times Square. We were in town for a concert at Madison Square Garden which was an easy walk from the Hotel. The rooms were modern and unique. I could have easily spent twice as much to stay at one of the brand name hotels nearby but I'm so glad I didn't.
Cons: The construction next door created some traffic issues which meant a lot of noise. But we were so exhausted from walking around that we didn't have any trouble falling asleep. The construction itself didn't bother us.
Good
6.0
Excellent
8.0
Cons: I booked a room w/ queen bed but didn't get that got full size bed and room was very small
Excellent
8.6
Pros: Location,location we was able to walk to everything we wanted to do. The staff was very nice
Cons: In my son's room the mini bar was broke and no remote for the radio
Good
7.0
Pros: Friendly staff
Cons: Rooms were tiny and the elevators were the slowest I've ever seen. Definitely wasn't the 4 star hotel it claimed to be. But it was a great 3 star option.
Mediocre
3.1
Pros: Nothing
Cons: they made me a fee of $ 100 and never returned to me my card
Mediocre
3.1
Pros: the gentleman who takes the bags is the only attentive and helpful
Cons: the beds are terrible ... watery and damaged the back, also that in 3 nights never changed linens; On the par of the hotel there is construction and at 7am you can not sleep because the hotel its walls are extremely thin ... EVERYONE HEAR! The lift is only for two people! the employees see you need to occupy the elevator and they never say ok take it ... EVER!
"Located in Midtown, this hotel is within a 5-minute walk of 5th Avenue and Grand Central Terminal. Chrysler Building and St. Patrick's Cathedral are also within 10 minutes. 5 Av Station (W. 42nd St.) is 5 minutes by foot and 47 - 50 Sts - Rockefeller Center Station is 8 minutes. "
Overall 7.0 Good
Based on 5,308 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Good
6.8
Excellent
9.1
Pros: Lobby
Cons: Slow water flow in shower
Excellent
8.0
Mediocre
2.0
Pros: History.
Cons: Everything. Gross.
Excellent
8.0
Excellent
10.0
Pros: Really clean
Cons: N/a
Excellent
10.0
Excellent
9.7
Good
7.4
Pros: The location for the cost is imcomparable. I will definitely put this on the list next time.
Cons: Front desk and bar staff were not service oriented. Bar prices are... well... it's NYC.
Excellent
9.1
Cons: More dining, social areas
Mediocre
3.7
Pros: The lobby is beautiful and the location is great.
Cons: Upon arrival to an already expensive hotel, I was told I had to pay a MANDATORY fee for "free wifi and a 10% food voucher and gym use". I didn't want any of that, but was forced to pay anyway. I was woken up by housekeeping next door at 5:55am - no apology when I left at 6am because I couldn't sleep. The room was dusty and not very clean and I ended up taking the stairs from the 12th floor because the elevators were sloe, though those issues were nothing compared to the terrible hours and ridiculous fees. Do not stay here.
Excellent
8.0
Good
6.2
Cons: The breakfast too expendive, the bathroom too small
Good
7.4
Excellent
8.8
Excellent
8.5
Mediocre
2.8
Pros: I liked the location, very close to Grand Central Station.
Cons: The hotel did not have my reservation and the staff put the mishap on Kayak resulting in a 2 hour check in process. This was after a 4 hour early am train ride and I had confirmation numbers and proof the room was paid in full a month in advance. The elevators are small, have no air circulation and extremely slow due to supposed upgrade and even with 6 elevators 20-30 wait times were normal. Unprofessional and inconsiderate staff especially in the gift shop, and lobby bar/coffee shop. I will never stay here again nor will I recommend this place to anyone.
Excellent
10.0
Excellent
8.0
Pros: Great location! Hotel staff was very kind and allowed us a VERY early check-in after an early morning flight. Easy location to walk to attractions or catch a cab or an uber ride.
Cons: Wifi was VERY expensive. Breakfast buffet did not have a lot of options and we discovered dirty utensils when we sat down.
Okay
5.7
Pros: Location
Cons: Tv didn't work, no free wifi
Okay
5.1
Pros: The Lobby was beautiful!
Cons: Tiny room for the price and rather gloomy
Good
6.8
Excellent
9.4
Mediocre
3.7
Excellent
10.0
Excellent
10.0
Pros: Front desk staff.
Good
7.4
Mediocre
2.0
Pros: Nothing
Cons: Up all night with bad radiator. Phones did not work or they did not pick up. Rooms are old and dated. Elevator takes forever. $52 for a basic continental breakfast. Go to a diner
Okay
4.0
Pros: The bed was very comfortable. Yes
Cons: I was just surprised by the sheer number of things wrong. As we walked in we both thought. This is beautiful. As we checked in I was told I booked a king bed and I stated I booked a double. I showed the woman ( name omitted) my reservation and she said that a double room just means two people. Fine fine my mistake, I moved on. When we got to the room the heater was making a noise that sounded like an animal was in it. The shower frame was not attached to the wall, the shower door had no way to pull it closed from the inside, the shelf in the bathroom was slanted downward, as was the top of the toilet tank so nothing staying on it. I am a normal sized woman and I was I a difficult time getting dressed in the bathroom due to size. Check out is st noon as in many hotels, at 9 there was a knock on the door. When I answered it the cleaning staff was there and asked when I was checking out. I told them 12. At 1049 there was a knock again, the same staff member asked when I was leaving. Now you may say did you say anything... I tried. I tried calling twice ( was only there one night) no answer and wentdownstairs countless times, but as I was on a quick fun trip I didn't want to waste time. I was just surprising disappointed my my stay and it was compounded when I checked out and then checked into my next hotel, that for only 30 $ more, I not only had the amenities of a " normal room, I was actually given a premier room with a view, corner ceiling to floor windows, A kitchenette, complimentary unlimited filtered water, complimentary breakfast and a staff that was above and beyond. All of this just a few minutes from the roisevelt.
Okay
5.4
Excellent
9.4
Okay
5.7
Mediocre
3.7
Excellent
8.5
Pros: location
Cons: room a bit worn facility fee
Okay
5.7
Mediocre
2.0
Pros: The room was ok.
Cons: I was very upset with how the reception treated me at checkout. I called the reception the day before and asked about the internet. The reception staff told me the standard internet package was free and included in the room. At the checkout I was shocked that they charged me for the internet around 15$! The manager showed up and I told him about the story but he told me I might misunderstood the reception staff and she meant the complementary 1 hour internet in the lobby! The manager was talking with a lot of arrogance and he insisted that his staff is very well trained and would never do this mistake of telling me wrong information. So the manager refused to take out the internet charge and I had to pay for it!
Excellent
8.0
Excellent
10.0
Okay
4.0
Pros: Location is excellent- right in midtown- and the lobby was nice.
Cons: Rooms are old and small, we could barely fit 2 suitcases. Limited hot water. Heard guests complain about bed bugs. Would never stay here again.
Good
6.8
Pros: We loved the location and setting of this hotel, and we liked the price. We found the cleaning staff to be friendly. The hotel lobby and mezzanine are impressive. Concierge and doorman were responsive and friendly. For the most part, the hotel was quiet at night even though there were lots of guests (and we were there from Thursday to Tuesday).
Cons: Our beds were VERY uncomfortable and hurt my back. One time our housekeeper didn't clean our ice container - not the best feeling. THERE IS NO FREE WIFI IN THIS HOTEL. One of the smoke detectors didn't have a cover on it and there were some wires sticking out - it was too high up to be in our way, but looking up and seeing it was unsettling! The window air unit didn't work well. There is a glorified convenience store breakfast in the hotel bar/restaurant for 3 times the price of a convenience store. In the evening, the bar is okay. My wife and I had drinks and shared a dessert - it was pricey but good. Front desk seemed understaffed - any time I had to deal with them there was a long wait time.
Excellent
10.0
Pros: Location to Grand Central subway station.
Okay
4.0
Pros: Nothing
Cons: Everything
Okay
4.8
Pros: Location
Cons: No fridge No tea and coffee making facilities in the room No free wifi facilities.
Okay
4.2
Pros: Location was decent,right next to 5th Ave Shopping and far enough away from the tourist area of Times Square.
Cons: * Needs Major Renovations! Bathroom is old and gross, This did not feel vintage it just felt like an old lady's guestroom. It even smelt like mothballs. * Online Photos are completely deceiving, major touchups were done, does not look and chic and vibrant in person WHATSOEVER * Super crowded, had a meeting in the lobby and we could not find anywhere to sit. Depending on when you check in there can be a super long line! * No Free Internet * No Coffee or Water in Room * No Safe * No Fridge or minibar * Pillows were really hard
Mediocre
3.4
Pros: only location
Cons: staff
Good
6.5
Okay
4.0
Excellent
8.0
Pros: Great value for the money in the heart on NYC. The room was good size and clean.
Cons: Not much of a view.
Okay
4.8
Pros: Great Location
Cons: ROOM WAS EXTREMELY DIRTY
Excellent
9.7
"Located in Midtown, this hotel is steps away from The Majestic Theater, St. James Theatre and Shubert Theatre. Times Square and Broadway are also within 5 minutes. 49th St. Station is 6 minutes by foot and Times Sq. - 42 St. Station is 7 minutes. "
Overall 6.2 Good
Based on 517 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travellers
Excellent
8.0
Pros: nice lobby
Cons: check-in took WAY too long. wallpaper in room was tacky
Excellent
8.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
9.7
Pros: Location and the food and bar area
Excellent
10.0
Good
6.0
Pros: Concierge- very helpful and friendly
Cons: Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages
Excellent
10.0
Excellent
8.0
Mediocre
3.1
Okay
5.7
Good
6.0
Okay
5.1
Cons: Worst bed I've slept in for a long time. Very uncomfortable.
Excellent
8.2
Pros: We have stayed at this hotel for many years, first as chaperones for a high school choral group that came every year when it was still the Milford Plaza, and now as retired adults who come to visit our son who lives in the city. We love the location, and the recent remodels add a very cool feeling to the hotel. Also, we are usually able to get good prices when we stay here.
Cons: The last few times we have come to the hotel, we have noticed just a couple of comfort issues. This last time, our room was very small. I know all the rooms are smaller, but this one was very tight. Also, we ended up with a double bed! I didn't even know they used those in hotels any more! Another comfort issue (and we have noticed this in the past two visits we have made) is that the roll of toilet paper dispenser is located in such a way that it makes it difficult to sit down on the toilet! It hits you in the side of the leg. Other than those issues, we have always enjoyed our stays.
Okay
4.0
Pros: city kitchen
Cons: tiny room. provide nothing that is needed including gowns, slippers, water.. not like a 4 star hotel.
Good
7.1
Pros: Quick in and out, elevators are fast and usuall no wait time. City view rooms with single queen bed is great. You have good programming package on TV. Internet is very useful since my AT&T mobile hotspot connection was spotty. Needless to say, Timesquare, Subway train station , theaters and plenty of restaurants nearby.
Cons: First stay, I got a double bed , twin size. Hardly any place to turn. The second stay, I got double full bed, quite an upgrade to my previous stay. Third visit, I got a single queen bed with partial city view, which was great. Make sure to ask. Also this is not your typical full service hotel, no fridge, microwave, coffee maker, etc. can't complain, price is hard to bear!
Excellent
8.6
Cons: They had a false alarm around 10pm. The person that spoke only spoke in Portuguese first 2 times. Since it was a possible fire it was very confusing and we were on the 24th Foor ! Luckily we were next to a Germqn couple that understood a little Portuguese and it seems the instructions were wait for more instructions. The 3rd time he spoke Portuguese and then finally English ! If that had been fire it would have been very serious ! Didn't sleep well that last night but otherwise it was a nice stay.
Good
6.0
Pros: Location of hotel. The hotel's food court
Cons: Resort fee (whatever that was) was too high. Room tv with HBO did not work
Excellent
10.0
Pros: The atmosphere is create and good vibes all around. I love the style of Decor
Excellent
8.5
Mediocre
2.0
Mediocre
2.0
Excellent
10.0
Mediocre
3.1
Excellent
10.0
Pros: The elevators speed very fast. Very comfortable beds. Very quite for most part except for outdoor noise which is unavoidable but not bad at all. Clean rooms. Great staff. The security is well above the norm, made us feel very safe. Locating is very convenient to all parts of the city. Loved the location. Rooms are small but we didn't come to sit in the room. There were two of us and we were comfortable wouldn't have wanted anymore than two in the room that we stayed in. For our first visit to NYC we had a fabulous time and enjoyed the hotel very much..
Cons: Lobby gets very crowded at times. Travelers using elevators for first time doesn't even consider that someone might be getting off the elevator and they crowd the door to the point you can't get off. No reflection on the Row but just be warned you can get run over before you get off the elevator.
Excellent
8.0
Pros: The rooms are comfortable, clean and nice looking. The hotel staff are friendly (and there seemed to be a lot of them). I was there for business and the location was right, but for tourists this is a good spot right in mid-town.
Cons: There is a trend in NYC hotels: take an older apartment building, add blue lights and video monitors showing abstract images, along with bottom-lit check-in desks and then paint the rooms an aggressive color (dark grey is good) along with huge blow up prints of images of New York. Underneath the paint and lights is an old hotel or apartment building. That's Row, with a bar and loud music in the lobby, and the ability to mark up the room price. (See positive too...because at the end of the day its a comfortable place beneath the veneer)
Okay
4.2
Pros: Elevators are fast, location is good.
Cons: Bed was an uncomfortable double. Room has no cups or water - have to go to front desk for paper cup to take to room. Room was unbearably hot - had to open window and construction noise keeps you up all night.
Excellent
8.6
Cons: The staff were extremely unhelpful and unknowledgable about the facilities parking procedures. Due to miscommunication with several staff members (and kayak.com) we were unsatisfied with the entire parking experience as well as the lack of information regarding the price of parking before I made my reservation
Good
6.0
Pros: The staff was nice, the location is great, and the price is pretty good. The bed was soft, the room was quiet and dark. The lobby is pretty fancy.
Cons: My room was small and pretty crumby. The whole place feels like a big cheap hotel that Ikea puked on. It is updated with modern fancy(but cheap) decor and fixtures. If you're not trying to impress anyone and want a decent place in the theater district, I would recommend this one.
Excellent
10.0
Okay
5.4
Excellent
8.0
Good
6.8
Pros: The hotel was cool, nicely decorated, and the maid service was excellent.
Cons: It was my fault for making the reservation under my name, but we realized this the day before. I called and they added my husband name, no problem. Well when my husband arrived they told him I had to be there ( I was flying in later that night), so I call and they say his name is in the reservation and they don’t know why he can’t check in. I ask to speak to the front desk. 3 HOURS and multiple calls and multiple run arounds, still not talking to to the front desk; a person at the call center tells me he checked already! I talk to my husband who nis sitting on a bench inside with my two daughters sleeping in his lap. I tell him to try and check in, they check him in. A breakdown in communication led to a rough start.
Excellent
8.5
Okay
5.4
Pros: I don't like it
Cons: Cause the room was dirty
Good
7.7
Pros: The Location thats about it For Manhattan the price was not bad
Cons: Room is small Walls are thin - loud hallways No movies on demand NO MINIBAR No full length mirror No Room Service
Excellent
8.8
Pros: -Staff was very helpful -Location was tremendous, 1 block from Times Square -Excellent elevators. Customized for each individual. Enter your room # and it tells you which elevator to use. Time in elevators or waiting for elevators reduced dramatically.
Cons: -rooms a bit small -bathroom very tight
Excellent
10.0
Okay
5.4
Okay
4.8
Pros: location
Cons: cable down grade sucks
Okay
5.1
Pros: Location and hip spot
Cons: The room was horrible and so loud. You can hear the elevators all day and night.
Excellent
8.0
Pros: Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy.
Cons: Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.
Good
7.1
Pros: The Express checkout is convenient. For the price, it was a decent stay somewhere mid-town in a pinch.
Cons: The towels and sheets didn't smell very good. The bathtub wasn't the cleanest either.
Okay
5.0
Cons: The service - was redirected a million times to try and make a phone call. Hung up a bunch of times and no one seemed to want to help.
Good
6.5
Pros: Location was great. Just a few steps away from everything. The discounted parking for self parking option was goo deal compared to other nearby options . Lot of eating options nearby
Cons: Tiny Rooms and small beds.. The rooms and walk way looks dull (may be because of their low lighting theme) .
Excellent
8.8
Pros: location walking distance to many places
Cons: My room type was not available but thanks to Patrick We were able to change rooms 2 days after. they should have the rooms available even if your flight is late and don't give the excuse that they are sold out
Good
6.8
Cons: Location is great hotel is ok.
Good
6.2
Pros: I picked Row because it is across the street from my sisters' apartment.
Cons: The room was very small. There was no fridge we can use. I stayed for a week and i noticed the sheet was not changed for the entire week unlike any other hotel i have visited. The shower was not ideal to wash my hair or rinse off soap from my body because the water was running very slowly. The maid didnt clean my bathtoom as well.
Good
6.2
Pros: The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.
Cons: Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.
"Located in Midtown, this hotel is within a 10-minute walk of Madison Square Garden, Macy's and Empire State Building. Times Square and Broadway are also within 15 minutes. 34 St. - Penn Station (Fashion Av.) is only a 2-minute walk and 28 St. Station (7th Av.) is 4 minutes. "
Overall 5.8 Okay
Based on 29,796 reviews
All
- All
- Families with older children
- Families with young children
- Couples
- Mature couples
- Young couples
- Business
- Groups
- Solo travellers
- Business travellers
Mediocre
3.7
Okay
4.8
Okay
5.4
Mediocre
3.4
Cons: The room was not good, There were holes on the wall (damage), paint cracking on walls, damaged doors, poorly finished bathtub floor, poorly finished carpet on floor with gaps, old-dirty looking paint on walls and poorly finished bed platform.
Mediocre
2.0
Pros: location
Cons: this was the worst room I have ever stayed in during my life. Please refer to NYC health department and have them check the conditions of room#1512. the carpet was wet, room smelled like sewer, filthy. OMG-the bath room. I was really surprised that NYC is allowing these rooms to be rented. in addition, they did not have three beds in the room and end up bringing a cot and that took them 3 hours and more than 5 phone calls and 3 visits to the front desk. we considered moving out the minute we entered the room
Excellent
8.0
Mediocre
3.7
Excellent
8.0
Pros: Location
Cons: Smell sooo bad from toilet . It wasn't fixed well on the floor .
Excellent
8.2
Okay
5.7
Pros: The location is amazing! If you plan on only sleeping, ONLY sleeping then this is perfect.
Cons: Outdated Grungy Smelly Dirty
Okay
5.1
Cons: The staff was extremely rude and not helpful. During checkin I initially tried to use theit kiosk because the line was extremely long but it wouldn't dispense the keys. I ended up having to wait on the line for 30 minutes. When it's finally my turn I'm told that there is a resort fee. Now I was never told this whole booking. According to the site I used everything was paid for. I've actually stayed here before and used the same company and never paid a resort fee. I try to explain this to the woman but she refuses to listen. Next it was time to swipe the card for incidentals but she claimed my card was declining. Apparently they need $100 deposit for incidentals. Again up until this point none of this was explained. When I begin to protest that the kiosk actually accepted my card but failed to dispense the cards iIwas told rather rudely that it probably did that because my card wasn't working. She then asked if i had another card or asked if I could call my bank. I told her I did not and I really didn't have a spare $100. She then tells me everyone needs to have money for incidentals without it she couldn't check me in and i would her to cancel. At this point i become upset. Why should i have to cancel a reservation that I already paid for because of this. The agency I booked with doesnt allow refunds the day of. I ended up having to speak too a manager to explain the situation. She proceeds to take over while the first person is protesting that I have no money. She then tells me to swipe my card. She ends up charging me the resort fee and allowing the reservation to go through. The same resort fee I never should have had to pay but I let it be because I figured paying an extra $20 is better than loosing the entire reservation. Finally the next morning when its time to check out there is another long line with only 2 people available. As far as I conn see they are doing checkins. I noticed there is achecking. Checkout box but wasn't sure if it was ok to put the keys on there and if I needed to fill out the little envelope the keys where in first. I walk up to where one of the people at the front desk is to ask but she has another guest so I wait patiently. There was also another person waiting there who needed to check out. Once she's done she begins to yell at us that this is not a line we need to make the line. I began to explain that I want trying to skip anyone but I had a question and I wasnt sure I needed you be in the line. She again started yelling that I needed to get on line and if we needed to checkout we could leave it in the box. I tell her that's all I wss trying to ask her in the first place and just walked away. Honestly if it wasn't simply for the location I would never stay here again. Their staff is rude, in need of training and very unprofessional. This isn't even my first incident with them. The last time I stayed there I spent over an hour on line trying to checkin only to be given the keys to someone else room
Okay
4.0
Mediocre
3.1
Okay
4.5
Mediocre
2.0
Pros: The doors locked
Cons: Took over an hour to check in, and out?!?!? The rooms were gross.
Okay
4.0
Okay
4.8
Okay
4.2
Mediocre
2.5
Cons: This place is a zoo. The people working here were unpleasant. The lobby was stuffed full of people all the time. They charge $5 to keep your bags if you get there before 3 or to hold them until you leave. (Note - the guy working in the bag room was actually very nice, unlike everyone else who seemed terribly bothered by things like checking us in). The tub in our room was peeling so badly it looked like a crime scene. The bed was like a board. The 2 pillows on the bed were the thinnest pillows I've ever seen. The lobby was nice (except the 100 people who seemed to be perpetually camped out in it), but the rooms haven't been updated since 1911. God forbid you need to call the desk for something. There are many lovely boutique hotels and options nearby. Stay away from this one.
Okay
5.7
Pros: Location
Cons: Needs more renovations and cleaning
Okay
4.5
Pros: Got full refund
Cons: Never checked in. Line for the front desk was literally 3-4 hours long.
Mediocre
2.0
Pros: Nothing.
Cons: I have traveled all over the world, stayed in dozens and dozens of hotels and, there is no doubt, this one was the worst. This place does not even deserve one star. This is a tourist trap. Its predatory, it's low quality, the service is terrible, and they hit you with a ton of hidden fees and costs. I, like many of you, have seen this place pop up time and time again - it is often listed as one of the cheapest options in NYC. However, to be clear, there is a 40$ "facility fee" racked on to whatever number you are seeing; as well as, at the time of this review, a few hundred dollar "security deposit" that is taken from your bank account without your knowledge, and only returned once you have checked out. The experience began with my girlfriend and I waiting almost 2 - yes, really, 2 - hours to check in. The line was like waiting for a rollercoaster. I've never seen anything like it. While droves of people waiting to check in, two people worked behind a desk suited for up to ten employees. Not only were they understaffed but, for whatever reason, it took the staff members about 10+ minutes to check each party in. I could not believe my eyes. It was then that I was informed that I would be charged some ridiculous hidden fee, as well as have hundreds of dollars involuntarily taken out of my bank account - something I might need whilst on vacation - without my consent, money that has still not been returned to me. Now, the facility was built in 1909, I believe, and it must have all the original carpets and elevators. The rooms were tiny and cramped. It was 80 degrees on the day we stayed and the hotel informed me that they do not turn on the A/C until May , per the "city" - even though I stayed at a different place the prior evening with a fully functional A/C. When we finally checked out, THEY CHARGED US TO CHECK OUR BAGS. Again, I've stayed in hotels all over the world, this has never happened before! Oh, and they also have Fox News playing in every elevator and television - as if the experience could not be worse! I would not recommend this piece of garbage to my worst enemies. This place is a predatory tourist trap. AVOID AT ALL COSTS!!!
Okay
4.0
Pros: The humbling kindness of overworked, understaffed folks behind the desk who had to deal with countless angry customers who were unhappy with the extreme wait time in line or had come down to complain about the condition of their room.
Cons: 70 minute wait in line to check in, did not arrive to room until 1:00am after a very long day of travel. Room smelled moldy and musty, air quality was a major concern and window could not be opened. Aesthetics looked run down and degraded in a way that regardless of how well it may have been cleaned it looked dirty and questionable. Upon checkout the next morning, after only having spent 5.5 hours sleeping in the hotel the front desk tried to charge us an additional $34 "facilities" fee that had not been mentioned anywhere to the best of our recollection. We pushed back and said that we had not had time to use any "facilities" because of the extremely long wait in line the night before and the person at the front desk kindly dropped it.
Good
7.1
Okay
4.0
Good
7.7
Mediocre
3.4
Okay
4.5
Good
6.0
Mediocre
2.0
Mediocre
2.0
Mediocre
3.4
Mediocre
2.8
Excellent
8.0
Pros: Location.
Cons: charged an additional $22 at checkin, after paying balance online.
Good
6.2
Excellent
8.0
Okay
4.0
Okay
4.5
Excellent
8.0
Pros: Location to Penn Station and Msg couldn't be beat
Cons: Little noisy. Not there fault.
Okay
4.0
Mediocre
2.0
Good
7.7
Mediocre
3.4
Pros: This hotel banks on its location adjacent to Penn Station. That is the only positive and has allowed them to avoid improving.
Cons: The facilities are atrocious: dirty rooms, bedbugs, outdated fixtures, uninvested staff, and hidden fees.
Mediocre
2.0
Pros: Absolutely nothing.
Cons: It was, by far, the worst hotel I've ever stayed in. Rooms are from the 80's. Dirty and smell like cigarettes. Staff is unfriendly unwilling to answer the most simple of questions. The valet service is a joke. It took us 1.5 hours to get our vehicle back when we checked out.
Okay
4.0
Pros: The only good thing about this hotel is its location
Okay
5.7
Okay
4.8
Mediocre
2.8
Pros: Location
Cons: Bad hotel
Excellent
10.0
Mediocre
2.5
"Located in Midtown, this hotel is steps away from Winter Garden Theatre and Broadway Theatre. Gershwin Theater and Times Square are also within 5 minutes. 7 Av. Station (E 53rd St.) is only a 2-minute walk and 50 St. Station (Broadway) is 3 minutes. "
Overall 4.9 Okay
Based on 400 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travellers
Excellent
10.0
Pros: Location & service.
Good
6.5
Cons: Hallways were old and carpets needed to be replaced.
Excellent
8.0
Excellent
10.0
Pros: Great Location and wonderful people made this place worth being in NYC!!!
Cons: Nothing...
Good
7.7
Excellent
8.0
Good
7.7
Okay
5.6
Pros: Location
Cons: 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Excellent
8.3
Excellent
10.0
Pros: Perfect location. Great value for money.
Good
6.0
Excellent
8.0
Cons: Noise from nearby club was very present in the room every night until 2AM
Excellent
10.0
Excellent
8.0
Pros: Location
Cons: Room facility
Mediocre
2.8
Pros: Location is the only good thing about this hotel
Cons: Needs to be rehabbed. Rooms are rundown, moldy showers, poor customer service
Good
6.8
Pros: The location is superb and the staff is friendly. We had a decent view over Broadway. The price is b based on location.
Cons: Hotel is in desperate need of a Makeover. Missing grout in the bathroom, yellowing bathtub with soft spots, faucets missing screws and a thermostat that only knows "very warm", despite seeing it to 65 degrees (18C), no fan in the bathroom, are just a few of the issues. The parking garage under the Hotel is operated by a different company and is a disaster, both pulling in and especially when leaving. It took over an hour to get our car back, once ordered. Wr were told by others that this was common there.
Good
6.2
Excellent
8.6
Pros: Liked that the hotel was close to everything especially "Times Square". Staff was very helpful and friendly.
Cons: Not all the elevators were working so the wait for the elevators was long. Work was being done in the elevator area so the tool noise was very loud.
Okay
5.6
Pros: The staff was great. Friendly, helpful, professional. All you could ask for.
Cons: The rooms were old and outdated. Dust was caked on the vents, and there was no air conditioning so the rooms got very warm even on cold winter nights. Also pretty noisy with thin walls.
Good
6.5
Pros: Location
Cons: Too noisy
Excellent
9.7
Pros: Place, location, access, and security
Good
6.2
Pros: Location
Cons: Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Excellent
9.1
Pros: Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Excellent
8.2
Okay
5.7
Excellent
10.0
Good
6.3
Pros: Location
Cons: Hotel was run down. Staff was not helpful.
Good
6.6
Pros: Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee.
Cons: Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Mediocre
3.3
Pros: The location
Cons: This hotel is very dirty and very dated. Mold is in the shower and tub surround. Carpet and walls are filthy. Check bed for bed bugs but didn't find any - THANK GOODNESS. The windows haven't been cleaned in years!!!!!!! Takes forever to get an elevator to the Lobby and you will stop on every floor with people piling on the elevator because they are sick of waiting for one! It took us 26 minutes to get down to the lobby one eveving. Oscar Jacques and Allison are very nice but other than that it's disgusting. It has no place to get food after breakfast. No room service. Vending machines are sold out and gives you back change for your dollars but only takes dollars the change slots are glued shut so you can't get anything!!! It was the ABSOLUTE WORST!!!!!!!!! Electrical outlets do not work along with some of the lights!!!!
Excellent
8.3
Pros: Staff was very friendly and accommodating
Cons: fixtures and equipment were out of date or needed repair
Excellent
10.0
Pros: Staff upgraded my room to time square view. Extended our check out time. Just pure awesome. This hotel is so beautiful inside & out.
Cons: NOTHING AT ALL.
Good
6.0
Okay
4.8
Pros: The main floor lobby was done very nicely. The proximity to trains & Times Square was a plus.
Cons: Our room smelled extremely bad & even the man who brought up our bags noticed it & said something to us about how strong it was. It smelled strongly of weed. That smell lasted from when we entered our room until check out, our entire stay. We even kept the windows open. The only reason I didn’t complain about it was because we had adjoining rooms with the rest of our family & we wanted to be together. Also, the room is in need of updating especially the bathroom. The water in bathroom didn’t drain properly either. As well as the hallways on the other floors. It seems as if the only update was done in the main floor lobby because once you take the elevator up and the doors open it’s like you’re in a motel. The rest of the hotel is dingy & dirty. The beds were extremely uncomfortable and I could not get comfortable with springs stabbing my back all night.
Good
6.2
Pros: Location- that’s it.
Cons: We booked our stay online (as I’m sure most do). This was our first stay at The Manhattan but not our first visit to NYC. The website pictures advertised updated, modern facilities, which was true of the lobby. However, once you get off the elevator, you realize the rest of the hotel (minus one floor apparently) has not ever been renovated. Upon walking into our room, we notice that the wallpaper and paint are peeling, the furniture is chipped, the bathroom is covered in pale pink tile and includes a fluorescent light box is not even bright enough to put your makeup on. After placing a call to the front desk, we realize this is typical of a “standard” room. The modern and updated pictures on the website actually reflect the “executive” room. We upgraded as soon as a room was available, and the facilities were much more consistent with what we expected. However, we had to then deal with the thermostat being defective, so our stay didn’t brighten up that much. We will not be staying here again.
Okay
5.4
Excellent
10.0
Okay
5.7
Cons: Fixer upper.
Good
6.0
Pros: Location
Cons: The rooms are tired, evidence of water damage, electric drapes that didn’t work, carpet that has large bumps, air conditioners that keep shutting off, plus hidden $30 fee per day for access.
Good
7.1
Pros: The room was clean and the beds were comfortable. The location was excellent for our needs.
Cons: The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Excellent
9.1
Pros: Super friendly helpful outgoing staff
Cons: Tub drained a bit slowly whichwas skeevy, and no climate control so we were hot at times but overall definitely good value.
Excellent
8.0
Pros: Location and friendliness of staff were great, room was clean.
Cons: The hotel is older so it could use a little TLC to be expected.
Okay
4.2
Pros: Rooms in terrible shape
Cons: The bathrooms were old and dingy
Excellent
8.5
Pros: Location was fantastic, we were able to walk to Colbert, Beetlejuice, Times Square, Rockefeller Plaza, and close to several train lines to get us to our other attractions.
Cons: Would have been nice to have a fridge in the room
Mediocre
3.4
Pros: They have a new surprise policy on checkout where they charge everyone an additional $35 a night in what they call a facility charge to what you already paid when you originally booked your stay online.
Cons: Not worth the false marketing.
Good
6.0
Pros: Most staff was nice. Excellent location. Walking distance to Times Square, subway, theaters Hell's Kitchen, 5th ave shopping and many more. Elevators wasn't an issue for us. We asked about a refrigerator and they sent us one to the the room free of charge.
Cons: Definitely needs updating specially their bathroom and noisy doors. Wish it was cleaner. The housekeeping people really needs to be trained to be quiet and not to shout across the hallway and slam doors in the morning. They also forget to refill lotion/coffee. Sink and bathtub was clogging water always.
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