Broken TV. Broken Phone. Not Clean. Overall poor condition.
3 stars
Element New York Times Square West
Photos of Element New York Times Square West
Overview
The Element New York Times Square West Hotel is the perfect place to enjoy modern accommodations in a top-notch location.
Conveniently situated six miles from LaGuardia Airport in the heart of Times Square, this extended stay hotel has all the amenities guests could hope for. Guests can step outside and take a stroll down Broadway and visit Macy's, Central Park, Radio City Music Hall, The Empire State Building, Majestic Theater, Rockefeller Center and The Modern Museum of Art. Herald Square is the perfect place to shop, while Restaurant Row is merely a few steps away.
Guests rooms are sophisticated and modern. Amenities include flat screen TV, free water and coffee, complimentary high-speed Wi-Fi, USB outlets, and ergonomic workstations. Additionally, kitchenettes complete with a stovetop, a microwave, a dishwasher, pots, pans, and dishes are available in the hotels' extended stay studios. There is also a fitness center and a sun terrace for guests to use.
For onsite dining, guests can enjoy a continental breakfast bar for a fee. There is also a 24-hour gourmet pantry available to all guests. With Restaurant Row steps away, off-site dining options are endless. Weng's Palace offers delectable Chinese food, while Aya Sushi is perfect for Japanese fare. 2 Bros Pizza is known for its New York style pizza, and Tir Na Nog is the place to go for Irish and English cuisine.
With its prime location, modern amenities, and exceptional service, the Element New York Times Square West Hotel is the perfect place to stay, short or long term.
Latest deals for Element New York Times Square West
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.
Amenities at Element New York Times Square West
- Fitness centre
- Restaurant
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Key access
- Express check-out
- Bottle of water
- Private check-in/check-out
- 24-hour front desk
Kitchen
- Dishwasher
- Microwave
- Kitchenware
- Stovetop
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchen
- Kitchenette
Bathroom
- Shower
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
- Walk-in shower
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- No smoking
- Upper floors accessible by lift
General
- Seating area
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- City view
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
- DVD player
Dining
- Grocery deliveries
- Snack bar
- Restaurant
- Dining table
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Wardrobe or closet
Things to do
- Gift shop
- Bicycle hire
Family friendly
- Cribs available
- Complimentary breakfast
Parking and transportation
- Parking
Workspace
- Desk
Health and safety
- Safe
Fitness
- Fitness centre
Spa
- Spa
Reviews of Element New York Times Square West
8.0
Very good
10244 verified ratings
Wonderful
4356
Very good
2764
Good
2489
Okay
869
Fair
809
Mediocre
343
Poor
494
Summary of reviews
Guests say
Guests appreciated the great location and breakfast offerings, but many expressed dissatisfaction with the service quality and the elevator situation, noting long wait times and overcrowding. Cleanliness was also a concern for some, with reports of dirty rooms and unpleasant odors. Overall, while there are positives, significant improvements are needed in service and facilities.AI-generated from customer reviews
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Score by provider
8 out of 10
2615 reviews
7 out of 10
126 reviews
8.5 out of 10
25 reviews
7.5 out of 10
22 reviews
All reviews
There was no bar soap for the sink and the liquid bath soap, that hung in the shower, was empty. Staff was very friendly and helpful.
Easy to check in and check out. Breakfast is included but we could never find a seat to eat. They are fast to refill their breakfast.
Excellent choise, nice view
We had a really nice stay at Element. Easy contactless check-in process, with phone key unlock for room. Staff were friendly, despite busy periods and lots of guests. We stayed in room on 7th floor. Ample facilities including kitchenette, full-size fridge freezer and microwave/hob. Table and seating ample to share dinner with 2 friends too. Nice shower and toilet facility. Breakfast included in pr...
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Everything was very well taken care of
Horrible service. Ordered extra towels on Saturday night and got them on Monday morning. Front desk did not answer the phone during the entire stay and the water consistently smelled like sewage. The only good thing about the hotel was the location.
Pros (+) Was ok
Cons (-) Need clean the hotel.
Pros (+) All amenities in the room, being on a high floor
Cons (-) Pillows
Pros (+) The front desk staff is amazing, very helpful and resourceful.
Cons (-) The housekeeping staff needs training in customer service
Location
311 West 39th Street, New York, NY 10018
What's nearby
- Madison Square Garden0.6 km
- Times Square0.7 km
- Broadway0.8 km
- Empire State Building0.9 km
- Theatre District0.9 km
- Koreatown1 km
- Rockefeller Center1.1 km
- Museum of Modern Art1.4 km
- New York City Center1.4 km
- Midtown Center1.6 km
- Tiffany & Co.1.7 km
- Lincoln Center2 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Element New York Times Square West
Low season | July |
|---|---|
High season | July |
Average price (weekend night) | $380 |
When to book a room at Element New York Times Square West
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in New YorkGood to know
Value for money | 7.9 |
|---|---|
Distance to city centre | 0.4 km |
Nearest airport | New York LaGuardia |
Distance to airport | 10.3 km |
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