Daily cleaning, installation of cabin HEPA filters on flights to California
Air Canada, Turkish Airlines and United Airlines have waived their change and cancellation fees on flights to California. Confirm policies on booking site.
An average direct flight from New Zealand to California takes 30h 49m, covering a distance of 10800 km. The most popular route is Auckland - Los Angeles with an average flight time of 12h 05m.
The cheapest ticket to California from New Zealand found in the last 72 hours was $452 one-way, and $1,237 round-trip. The most popular route is from Auckland to Los Angeles and the cheapest round-trip airline ticket found on this route in the last 72 hours was $1,237.
Air Canada, Turkish Airlines & United Airlines fly the most frequently from New Zealand to California.
Based on KAYAK flight searches, the most popular destination is Los Angeles (41% of total searches to California). The next most popular destinations are San Francisco (26%) and Ontario (7%). Searches for flights to Burbank (6%), to Santa Ana (5%) and to Oakland (5%) are also popular.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.
Scores according to KAYAK customer reviews
Pros: "Food is always the best. I had the butter chicken for dinner. It was very delicious."
Cons: "I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay."
Cons: "Asked for an isle seat; was stuck in the middle. Way to long of a flight for that"
Pros: "The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long."
Cons: "Not switching our flights three times and not accommodating us like we had originally paid for."
Cons: "Food in business class and more choice of movies"
Cons: "Great flight. Would have been nice to have on board wifi."
Pros: "Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!"
Cons: "1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding."
Pros: "Crew good, seat pretty comfortable"
Cons: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."
Pros: "Crew was very nice"
Cons: "Foot rest and seat recline was broken. Food was also just okay."
Pros: "Great food and crew"
Cons: "Seat comfort , WiFi"
Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"
Pros: "food and crew service"
Cons: "Business class Seats are uncomfortable, cushion is not that soft, sides are narrow and too tall, hard square arm rest on the right, drink tray is behind your shoulder, hard to fasten seat belt. Ride was very rough in both directions. Not worth the price paid."
Pros: "Nice seats in Business"
Cons: "2 hour delay"
Pros: "The seat next to me was empty so it was much more comfortable than the flight out. Movies were great"
Cons: "The food, economy has no room."
Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"
Pros: "Movie selection is good and food is pretty good."
Cons: "Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it."
Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Pros: "Have flown most carriers to Australia and NZ. Air NZ by far the best. I mean, I am flying cattle class, so its never going to be great. However, compared to the other carriers available, the seats are the most comfortable and have more legroom. If you can afford their sky couch, do so. Food is edible (and, to me, most airlines are not) and was nice to get WiFI all the way across for just a few air points."
Cons: "Would be nice if the seats had a foot rest, but this particular 777 did not. I have short legs."
Pros: "Free drinks and snacks"
Cons: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Pros: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Cons: "Flights was 2.5 hours late due to weather which was the biggest downer."
Cons: "My ticket did not say that it was a no luggage,no meal ticket & I printed off the E ticket & no where on the E ticket did it state no luggage.....I think that needs to be shown clearly when we book. I had to pay for 1 bag & it would have been $250 but ANZ did work with me &changed the ticket for $125 name-Marjorie Kalama"
Cons: "If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger."
Pros: "staff was lovely"
Cons: "didn't have a second pillow in business class bed was too flat for me. no other extras given. disappointing"
Pros: "Skycouch a MUST for long haul flights."
Pros: "Very friendly and helpful flight attendants"
Pros: "Blankets, entertainment"
Cons: "Preferred seating was a joke !"
Pros: "The boarding process was efficient and the seat was comfortable enough for coach class across the Pacific. It was a definite bonus not having someone in the middle seat. The food was quite good, and I appreciated the ability to get snacks throughout the flight. The crew was efficient, the IFE is very good, and the entire experience was very positive. I will continue to fly ANZ internationally as often as I can."
Pros: "- Not a full flight, so empty seat next to me - Great in-flight entertainment - Great staff service"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "Great airline. Like all of them these days more room would be nice as would better vegetarian options. Friendly staff, they seem to care about the passenger rather than just being bossy about usually silly rules."
Pros: "Crew and plane are awesome"
Cons: "The flight itinerary as delayed"
Pros: "Was the same, everything allright"
Pros: "Personal seat entertainment system, good choice movies& tv . My seat was comfy for coach, free wine was nice."
Cons: "I booked this in October and chose 2 seats with one being an aisle seat. I was moved with my wife to the two middle seats in a row of four, like a second class citizen. There was no meatless options for food. Cabin temperature varied wildly requiring several clothing changes in a cramped seat I didn't select."
Pros: "Friendly staff Smooth boarding process Great entertainment system"
Cons: "temperature regulation on the plane was quite poor. Parts of the cabin were very warm and others were very cold and flight attendants had difficulty regulating the temperature. food was also quite bland."
Pros: "Low initial ticket price"
Cons: "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"
Pros: "already commented above, everthing about the same...staff was very nice"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Pros: "Excellent overall service as usual from start to finish"
Pros: "Fairly comfortable flight, good onboard entertainment. I liked the selection of movies and NZ tv programs. The food was delicious and I love that complimentary wine is served."
Cons: "My only complaint was in regard to the children's meals. We ordered children's meals ahead of time for our 2 kids. On our flight from SFO to AKL, no problem but on the return flight they only brought us one child's breakfast. I asked a crew member for the other one. She told us it would be brought over but never was. So my son had to wait until the regular meals were brought and have one of those. Not a big deal but it was a little annoying. Also, for the return trip dinner, they served delicious Kapiti ice cream with the adult meal but no ice cream with the kids' meals so my kids were super disappointed about that and my husband and I shared ours with them. Again, not a terrible offense, just a little annoying."
Pros: "Comfortable flight. Drinks were excellent including tea!"
Cons: "Breakfast could be better. My son didn't get his choice on one flight and there was not much he would eat in choices. Make it more general so even teenagers/kids can enjoy. Crew could be nicer, especially in Premier Economy when we pay so much money!"
Pros: "Loved the new planes"
Cons: "Too bright in the cabin, the pink lights were a little hard on the eyes"
Cons: "It is a toss up which airline has more uncomfortable seats, you or United. Leg room is not great and some padding would be nice."
Pros: "The cabin crew was friendly, helpful and good humored. The in-flight video and audio choices were outstanding. Meals were good but not outstanding."
Cons: "I suppose it is good marketing to make you walk past the amazing seats in business/premier class on your way past "Premium Economy" back to economy class on the Boeing 777 -- but it did make me wish I had a few thousand dollars to throw away on 13 hours of being pampered. Economy seats are pretty narrow. I am of average size and I was often bumping and being bumped by the passenger in the adjacent seat as well as by people walking up and down the aisle."
Pros: "Very attentive crew, layout, comfort"
Cons: "I enjoyed everything I wa"
Cons: "Would have been more exciting to land early if our gate was ready. Better to wait on the ground than their air I guess but after 11 hours on a plane the last thing you want to do is wait longer. Realize that's on the airport and not the airline, although there should be communication there."
Cons: "I was issued a ticket with a window seat as I had requested. However, when I boarded and sat in the seat I was assigned, I was moved because it turned out that the couple that was sitting next to me had purchased the seat so they could lay down. I was seated at another window seat, but it turned out the couple in that row had paid extra to have that seat empty as well. I was not only re-seated before the plane took off, but then I was re-seated THREE more times until finally being put in a middle seat after the flight was in flight. To top it all off, the plane was so delayed I missed my connecting flight to my final destination."
Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"
Pros: "On-time, Service, flight & Behavior, conduct."
Pros: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Cons: "More comfortable seats"
Cons: "Seat was not comfortable. Push back was not working"
Pros: "Every aspect of travel was excellent, boarding, flight, crew services"
Pros: "The staff worked hard but it must have been impossible to satisfy everyone"
Cons: "Too many and too crammed seats. Too narrow aisles. You wont even allow seat allocation to loyal customers reserving months in advance. Greed must be intoxicating! Time to look for a fairer airline who appreciate and care for their customers."
Cons: "I was overcharged for the fare. I was shown a fare for $627 n got charged $688.00. why?"
Cons: "On each of my meals served the food was cold, and was actually ice cold in some places, some of the food served was inedible it was so bad. on a 16 hour flight the crew was mostly absent. Not once did they offer me s glass of water other than the little cups that came with the meal, nor did they come through the cabin to pick up trash. By the end of the flight the waste paper places in the bathrooms were overflowing at least in the bathroom I used."
Pros: "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
Cons: "everything was mostly fine"
Pros: "Every things"
Cons: "Crew was rude."
Pros: "Spacious for the kid to walk"
Cons: "For this flight boarding was smooth as my previous flight was late and an Emirates employee ran us through security and to this flight on time. For the people reading this review who might think my kid would have been messy or cranky on the flight so we were treated this way, that was not the case, she not even cried once or made a mess. Same as my previous flight with crew, Crew were so late in responses, my wife actually walked to their place 2 times to get milk for the baby. Also she was not served food at all when they served breakfast. We requested Hindu meal and I was served hindu meal and she was missed and when they served lunch she was told she has not requested prior to the flight and can only be served a regular meal, which she gladly accepted. Kid was not served any food again, so we gave her solid from our meal. When we requested some food for the baby she was given a banana baby food(Kid did not even eat it). Taste of the food was edible(Not great). Overall do not fly emirates with a kid"
Pros: "The crew and my fruit platter."
Cons: "So many screaming babies. So many passsengers wanting a few upgrade. And a sick passenger that had to deplane resulting in delayed take off. The crew were saints- composed, polite, and embodied team spirit. So many screaming babies."
Pros: "Food, entertainment choices"
Cons: "Despite premium price, seat selection was not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat; But that seat couldn't recline. Complained and asked how A380 seat with 16+ hour flight wasn't reported earlier. Crew admitted there's a log about seat 63C (EK215 DXB-LAX Jan 7) but Airline chose to ignore it! Crew was apologetic but was offering me free drink (almost seemed like bribe). One of the checked bags torn when we collected it at LAX; Overall, pretty bad but most annoying is the fact that they nickel & dime for seat position and lot of families were spread all over (not just mine)."
Cons: "Too cramped in economy. Food good, staff helpful."
Pros: "No wonder Emirates is one of the best airlines in the world!"
Cons: "The layover from Karachi to Dubai is less than 2 hours. The flight from Karachi is always late n it makes me nervous that I might miss my flight for LA. It has happened to me before. You should maintain your punctuality in Karachi as well. Even the boarding process is extremely flawed, it is very frustrating. Plz maintain your reputation everywhere in the word!"
Pros: "The service was excellent and the crew tried to keep everyone comfortable. Food was good and great selection when it comes to entertainment."
Pros: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Cons: "Broke my bags."
Pros: "- almost nothing - They arranged vegetarian food on demand."
Cons: "- Repetitive food - No one turned up when called for assistance. - late service"
Pros: "Not many passengers got to spread out"
Pros: "I was fully satisfied"
Cons: "Onboard upgrades for one way was too expensive"
Pros: "Everyone was super friendly. I enjoyed that the plane was empty that we could all change our seats to be more comfortable."
Cons: "The walking to board my connecting flight was overwhelming, a lot of walking. Also, I understand the food isn't from a 5 star restaurant but the lamb I ate was over cooked and felt very rubbery. As the crew members went around aking if you want Tea or Coffee, I said I wanted coffee. The coffee was cold so I couldn't even drink it, i know I can ask for another one but I felt so disappointed that I'd rather have nothing. My monitor had lots of weird lines on them as the colors were so off on some areas and good on other areas."
Pros: "I like the legroom on Emirates."
Cons: "Nothing to dislike."
Pros: "Inflight service was good."
Cons: "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."
Cons: "the baby crying next to us crying thrugh much of the flight. We're still exhausted from not being able to sleep well during the flight."
Pros: "Comfortable and well cared for during the flight"
Cons: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
Pros: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"
Cons: "The screen blacked out mid flight (on a 16 hr long flight!) and there was nothing anyone really tried to do to fix it except 'reset' which did nothing. Unfortunate this happened when the flight was so long."
Pros: "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"
Pros: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
Pros: "The entertainment and staff were unsurpassed. The food was better than industry standards."
Cons: "The seat was terribly uncomfortable. The seat bottom has a ridge that digs into your rear. This was on both 380 flights and I tried three seats in total. After a couple of hours is when the pain starts. If the seat back was moved forward, you would not sit on this edge. Please fix. Not sure I could fly on a 380 again for this duration."
Cons: "Baggage took over 40 minutes to come out."
Cons: "food was not served on time. crew was not attentive and did not care for passengers"
Pros: "Every opportunity I get when traveling will fly with Emirates. The flight staff have always provided excellent service regardless of of being in economy class. The restrooms are always clean. I also enjoy being advised by the flight crew of any impending turbulence before we encounter. Emirates has always provided me an excellent flying experience despite my fears of long distance traveling."
Pros: "same as above"
Pros: "Everything was great."
Pros: "The flight was great. The seats were spacious and comfortable."
Pros: "Boarding was smooth, they give you a little pacquet that includes tootbruch and toothpaste, eye covers and socks. Food was ok, entertainment system is second to none."
Cons: "Some of the crew were a little rude when asking questions or just approaching them for simple things like our entertainment system not working. They weren't able to help us and it took me theee times to get them to pay attention to us."
Cons: "Their customer services is not terrible, it's nonexistent."
Pros: "Your staff are amazing....very welcoming, attentive and a joy to be around. I was comfortable i.e leg room was right for my long legs."
Cons: "You offer limited choices on food with consideration to Diversity of your clientelle. Your meal vouchers offer substandard meals in the few selected restaurants. I had layover period of 10hrs on.my return leg and about 6/7hrs. These are extremely long hours to sleep on those uncomfortable lounge chairs. This was the worst experience in my flying time."
Pros: "I got left alone! I watched movies, and slept most the flight!"
Cons: "Nothing in particular. I just wanted to be out of the plane asap since my "fun" incident in Maldives. Safe to say that emirates has ruined my vision of the maldives for a while."
Pros: "Awesome flight...got a business class ticket and I loved each moment during the journey"
Cons: "Indian food was not that tasty and quality needs to improve"
Cons: "D seats are exrremely uncomfortable. Leg space is as good as none. My knees were hurting as they were touching the seat infront of me. D crew gave very slow service. I was sick and needed hot water, even after calling for ur for more than 4 times , the crew constantly forgot about it. Food was alright. I dont see myself ever flighting back with Emirates jus for because of the seat discomfort and lack of leg space"
Cons: "Sorry that the passengers leaving left so much trash. Amazing how inconsiderate passengers really are."
Pros: "Overall service and food was nice."
Cons: "My daughter was sick and they gave us a hard time for a wheel chair and asked unnecessary questions at the counte despite explaining that both me and my husband are physicians and know that it was safe for her to travel."
Pros: "First of I was bumpedI to business without asking. I appreciated ho attentive the flight attendants were. I also enjoyed the gourmet airline food."
Pros: "The landing was amazing. Wonderful pilot."
Cons: "Everything was great."
Pros: "Flight was on time. Plenty of room for luggage."
Cons: "The food was only ok. A more balanced meal would be appreciated. A sandwich with bread, meat, spread, was all that was provided. A salad would have been appreciated."
Pros: "Great service"
Cons: "Seat assignment available only at the gate despite online check in 24 hours before flight"
Pros: "Seat upgrade"
Pros: "They helped me with my little suitcases. As carry on."
Cons: "The system couldn’t charge my phone. And the crew showed me to use the back seat."
Pros: "Boarding was on time."
Pros: "It was on time leaving OGG and landing at SFO. Our luggage was delivered intact."
Cons: "Once at the gate, we had to wait ~20 minutes for it to become available. Did they not know we were coming?"
Pros: "Very friendly attendants, ran on time, comfortable, cute safety videos."
Pros: "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
Cons: "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
Pros: "I liked the plane design in the interior. The extra room ecumenic seats were great. The flight was smooth."
Cons: "The free beverage drinks were good. Sandwich was ok but not as good as meals we get from foreign airlines. You really should have at least from free TV shows or documents besides offering to show movies for a free. Fortunately I'm more of a book reader but I know many would appreciate some improvement in this area."
Pros: "Great intro and conclusion to a tropical vacation"
Cons: "Temp too cold. Need free blanket"
Cons: "Being stuck on the tarmac for 40 minutes with screaming children was not the best :("
Pros: "Crew was nice. Drinks were offered several times instead of once only."
Cons: "While other airlines offered free movies and entertainment on a 4-5 hour flight, Hawaiian charges a fee."
Cons: "Limited selection of movies, music."
Pros: "Good entertainment systems. Easy flying from Maui to Auckland."
Cons: "OMG the food. Were they serious? The Breakfast was the worst food Ive had on my 37 years on Planet Earth."
Cons: "Hawaiian airlines has constant interruptions of their in flight entertainment.....Super long commercials and ads for Hawaii and then constant interruptions- at least 10, to tell you whenever the attendants are walking down the aisle to deliver a napkin or whatnot. It's a bit excessive compared to other airlines."
Pros: "Food and service was great! Cannot believe they served food for free!"
Cons: "They charged way too much for entertainment. Charge one price to watch any movie or want, not $8 per movie!"
Pros: "Food was not great but it is always nice to have a hot meal provided on the flight and I also appreciated the Maui Brewing beer they offer during beverage service."
Cons: "I was seated in the back row and found it difficult to rest/relax on this overnight flight from Auckland to Honolulu because the flight crew was in the back socializing very loudly to the point where it was unprofessional. I could tell that I was no the only guest annoyed by the noise.It was very inconsiderate and unprofessional to behave this way while on the job especially during the announcements that I couldn ot understand because of the talking behind me. I fly Hawaiian Airlines often and have never had this type of issue. I was surprised that none of the other crew members said anything to the noisy group of hosts/hostesses."
Pros: "Is nice a meal is included. I found flight fine over all I like you can pay just a bit extra for more leg room. I also found bathrooms a bit more spacious than usual planes."
Cons: "Lots of interruptions of inflight entertainment. Hard to sleep when they have loads of announcements. General a pleasant experience. employees not very happy though or extend toward helpfulness. Am glad I did not need any extra help. Kinda felt that though about many employees I dealt with IN Hawaii itself. Maybe they just tired of tourists."
Pros: "Seats were comfortable"
Cons: "Every movie, game, or any entertainment to pass time was On a pay per view basis."
Pros: "The crew was very friendly and we were pleasantly surprised to be served a meal as this just doesn't happen anymore on domestic flights. It was pretty good, too."
Pros: "Food was good, but because of the hour and a half waiting on the plane to take off, we got no snack."
Cons: "We were seated in a row where we had to pull up the entertainment panel from the right side of our seat leg area. The steward seemed frustrated with us for not knowing how to work it. I never could raise mine because it did not work whatever I tried and was afraid to ask for help because of how my husband had been treated. Also we had never used the tray tables from the right arm rest before and needed help to get those up as well."
Pros: "Boarding was announced by zones"
Cons: "Passengers in later zones were standing too close to the boarding passengers causing confusion as to where the boarders lines were. There were 2 lunes: One line was moving (passengers boarding), and one line not moving (passengers waiting for their zone to be announced) ready to pounce!"
Cons: "We bought the tickets (2) together but when was the time to check in and select our seats there were no seats next to each other. This is the first time I see this!!! We had to pay extra $160 to upgrade and get two seats next to each other."
Cons: "We had a 3 hours delay and no one could explain what was going on"
Pros: "Wow, still serving snacks and a meal. Who else does that? And complementary wine. Left on time, arrived early, bags came right away. Why haven't I been flying Hawaiian?"
Pros: "Friendly agents fixed seating issue when wife and I were seated separately."
Cons: "Charge for checked bag ($25 each way). Charge for snacks, bottled water, & beer. Charge for entertainment ($8 for unlimited TV or one movie). After charges, nearly $100 more expensive than advertised price for round trip ticket."
Pros: "FOOD AND DRINK SERVICE"
Pros: "Friendly staff. Cleanliness. Service."
Pros: "- Food was decent - Staff was kind and seemed happy"
Cons: "- Headphone jack was out of service. - All entertainment for the long flights is pay per use - Touch screens very frustrating - Flight status page was unavailable during the last 30 mins of the flight (the most interesting part)"
Pros: "Consistently on time service and friendly flight crew. Baggage was ready for pickup by the time we cleared immigration."
Pros: "Staff was amazing and the flight reminded me of "the old days" lol. ezceptional.in flight service and comfort"
Pros: "Crew were relatively nice until there were mass delays deboarding and they refused to keep us informed as to what was happening. Also, delays at the start (with no AC, so it was very hot in cabin)."
Cons: "I could not eat the food as there were eggs in pretty much all of it (I have an allergy), and I was given no other options, which is unacceptable, especially given that this was a long international flight. Wine was terribly sweet. Touch screen basically inoperative (very tiresome)."
Pros: "2 hours into the flight: captain announced that we had to go back to Tokyo due to water leak ijn rear of plane. Sat on ground in Tokyo for over an hour with no announcements before captain came on and said that teh problem had been resolved and we took off again. Ended up missing connection in HNL and creted car rental isues. UGH"
Pros: "Got me where I needed to go"
Cons: "The layovers were terrible. Had a 12 hr layover in aukland. Won't use your site again. DISAPPOINTED"
Pros: "TSA is rediculous and affects how people interact with your customer servce. Your customer service in Honolulu needs a lot of work. Pointing people to a single counter person to obtain a seat on a plane after the person has already been on a 9 hour Hawaiian flight is beyond disrespectful. It is cruel. It was close to a couple of months that I had purchased the ticket and I get on the Plane in Auckland only to find I would need to process through TSA yet another time in order to get to the counter and obtain my seat. 3 hours in a TSA line allowed 20 minutes to get to that counter. I also needed to find a private space to give myself my insulin. I do not do that in public bathrooms or even my own bathroom..... but it never happened because I stood in Customs line and then Imigration line and yet again the third TSA line. I think TSA held up over 200 of us because they went to lunch. He were stopped still with absolutely no progress for over an hour."
Cons: "You and all the other airlines need to work together and improve TSA. The counter person at Hawaiian in Honolulu was unprofessional and capricious. She preferred to service a huge dog rather than myself, even though it was my turn . She also answered a male who cut in line rather than the person next in line. She did not know what was available and did not show any compassion for international travelers. We were treated as cattle."
Pros: "Pleasant travel and accommodations"
Cons: "One thing I didn't like is passenger seated in front of me reclining to low had to ask if they would please decline leverage so that I could enjoy my meal."
Pros: "Excellent service"
Pros: "Free complimentary meal was a plus- it's plane food in all aspects, reminiscent of McDonalds, but food regardless. Loved the complimentary glass of rum/wine at the end of the ride! It was a warming welcome/goodbye."
Cons: "No free movies available whatsoever- I ended up renting one of the available movies for $7.99. Some of the crew were very kind but the stand-off attitudes of some other crew members put a damper on that."
Pros: "The staff on the plane were very friendly."
Cons: "-Check-in was the worst experience we've ever had -Boarding the plane was completely unorganized, no one knew what was going on (both crew and passengers) and caused delay in departure -Old plane with sub-par entertainment options, compared to competitors"
Pros: "Comfortable compared to my other flights"
Pros: "Service and food"
Pros: "Friendly staff"
Pros: "Great flight, good hot (free!) dinner and really nice crew. I love flying on Hawaiian Air."
Cons: "There was a long delay with the baggage coming off of the plane. Not sure if that was Hawaiian Air's fault or SFO's, but it was 40 minutes."
Pros: "Everything was pleasant! Thanks :)"
Pros: "Crew was very nice and friendly"
Cons: "The display was awful. It kept turning on randomly while I was trying to sleep. The touch screen was slow and inaccurate. The armrest should go back further (doesn't go back all the way if you recline the chair)"
Pros: "Everthing was up to the mark"
Cons: "Everything was satisfactory"
Cons: "Less fog in SFO"
Pros: "Comfortable seating Brst service"
Cons: "Very few Good Hindi movies Increase the no and quality of Hindi movies"
Cons: "The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it"
Pros: "Excellent crew"
Cons: "It was nice experience"
Pros: "The staff is very customer friendly. One of the best. I"
Cons: "In general the toilets are clean but for this trip they weren’t very neat."
Pros: "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."
Pros: "Very delayed flight that resulted to missed my flight going to davao"
Cons: "Needed to use two sections train and bus for transit. Entering airplane using stair layer very inconvenient for customers."
Pros: "Disciplined, timeliness."
Pros: "The airline stewardess are nice Smile"
Cons: "The Cx892 restroom floor was wet, the paper towels kept falling down, the sink was got stuck"
Pros: "Except for one time service everything else is good"
Cons: "Staff forgot what I have asked for boarding could have been done using zones."
Pros: "Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done."
Cons: "On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag."
Pros: "There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies."
Cons: "Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm."
Pros: "I had three previous satisfying flights in this airline- this one was not so and unfortunately it was a long flight."
Cons: "Tris time thenplane felt old, my headset didn’t work, the food was not satisfactory ( I ordered vegetarian), and the staff was just not very friendly."
Pros: "Other than loading and lack of information, the in-flight service was world class."
Cons: "Four travelers were seated in 4 different areas on flight from Hong Kong to San Francisco flight. Three of us of us were senior citizens. Two had disabilities and were.not accommodated in any way by Cathay Pacific (CP) while loading in the four areas of the plane. Those of us that we're physically able could not help those with mobility issues because of the proximity of the seating, I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well. I traveled internationally to Asia three times now on CP and the first two were excellent. In the past had had flown other carriers on out trips to asia. This experience on this flight was beyond bad. I had plan on several more trips to Asia the next three years, and I will say that at this point, I will not fly CP again. Something needs to change. A call to me is in order. I witnessed several gaps in CP systems and other issues with training the staff. Your survey did not specify the flight crew. Except for the loading issues and the lack of information about Customs being.closed at SF, the service was world class...what I had come to expect from CP"
Cons: "Gate change from 34 to 4 in hgk airport was too far."
Cons: "couldnt find anything to complain about"
Pros: "Flight attendants were very helpful in helping us find storage space for our carry-ons in a crowded plane. Very polite and attentive service."
Cons: "On time - all good."
Pros: "Good service"
Cons: "Older plane"
Cons: "I requested special meal It wasn’t good and I got the food poison which make me sick."
Pros: "The stewardesses were super helpful, quick to respond and the pilot even gave regular updates."
Cons: "Bumpy flight and the crew didn't really come around to check on what the passengers needed aka water etc."
Pros: "service and comfort"
Pros: "keep it up"
Pros: "Need more movie selection on classic"
Cons: "Food was worse no snacks at all"
Cons: "Hindi selection of movies was not good"
Pros: "Cathay Pacific provided excellent service."
Pros: "Jenny (flight attendant in my section) was great. She was constantly smiling and was always positive. Her attitude made the flight more enjoyable."
Cons: "nothing much. overall good."
Pros: "I really appreciated the customer service and the level of quality Cathay provides."
Cons: "The vegetarian meals could improve."
Pros: "Good collection of entertainment options"
Cons: "Biggest gripe: No onboard wifi. As a business traveller, this is important to me."
Cons: "I was at the window seat. They weren't really paying attention to me when they bring water or collect the trash."
Cons: "bring back Me Before You!"
Pros: "Great crew. But, they ran out of breakfast choices early."
Cons: "Not enough bathrooms"
Pros: "Cathay offer a hotel for the overnight delay at Grand Harbor hotel with a free taxi voucher. This is a good help for us to prepare for the horrible next day."
Cons: "The missed flight to SFO was replaced by another flight to LAX next day and then from LAX to SFO via United as domestic flight. This is horrible experience since we had to check out all luggages, go through custom and then check in the bags again with all weighing problems. The worse is that to go from International terminal to United domestic counter, we had to pull the luggages along the curb from one end of the airport to the other side of it. We will never take this option again"
Cons: "Those economy seats can only fit a child comfortably."
Cons: "seat wasn't the best for my back even reclined."
Pros: "I like the crew on board being very friendly and helpful."
Cons: "Online check-in system is terrible. 2 out of the 4 legs of the flights I was unable to check-in and get a seat assigned. Then there's nothing you could do except to show up at the counter on the day of the flight. How could the system be so inflexible that we are now almost in 2017?!"
Pros: "I didn't like anything"
Cons: "The headphones did not work."
Pros: "there an attentive airline. Good service an on time flights"
Pros: "Plane was newer & clean. Cabin crew was helpful & nice with my dad transferring from wheel chair to the plane"
Cons: "My family traveled with my 80 year old dad but Hong Kong ground crew would not allow us to board together. My wife & I had to carry all our carry on baggage since my mom was the only one allowed to board with him. All three previous flights the ground crew allowed all of us to stay as a family."
Cons: "Impossible to contact by chat or phone.... prefer Singapore airlines..."
Pros: "The attendants were fantastic!"
Cons: "I ordered a fruit plate and it was acceptable however, my boyfriend had yet another bad meal."
Pros: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
Cons: "The food service was not great. They should increase the frequency of meals. Got the worst seats both time. The seats are old and recliner doesn’t come forward as it should"
Pros: "I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled."
Cons: "My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty."
Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Pros: "Same as previous answer!"
Pros: "It's a pleasant experience"
Pros: "This flight had significantly less turbulence than my flight to Melbourne"
Cons: "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."
Pros: "The crew were really good, kept us informed about the delays and what was happening, and they all remained upbeat and chatty"
Pros: "Everything was great"
Cons: "Slightly more legroom"
Pros: "New plane"
Cons: "Everything else"
Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Cons: "Not being able to web check in causes stress pre-flight."
Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"
Pros: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."
Cons: "Nothing not to like"
Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Pros: "Very good service"
Cons: "Food was very average for business class"
Pros: "Great service on the flight."
Cons: "The boarding process with qantas at JFK is chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers Very bad lounge at JFK if used to first lounges like Cathay and JAL"
Pros: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Cons: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."
Pros: "Good crew service"
Cons: "Food was tasteless just warm and food servied don't reflect the menu."
Cons: "Would have prefered to fly Emirates."
Pros: "I watched heaps of movies and programs."
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Cons: "Great gluten free options! Thank you!"
Cons: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."
Pros: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Cons: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."
Cons: "Bathrooms were disgusting, plane was dirty"
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Cons: "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"
Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."
Cons: "2 hours late leaving"
Pros: "The on board staff were fantastic, very personable, helpful and friendly."
Cons: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."
Cons: "Bags won't arrive for another 24 hours; which means we now have no clothes. Grrr."
Cons: "I was right by the toilets"
Pros: "Great selection of movies, i liked that the economy cabin at the back of the top floor of the a380 was more personal than a larger economy cabin. Crew were happy to serve me drinks throughout the flight after the halfway point when i started drinking"
Cons: "I would love love love to see airlines recycling the majority of the waste generated during flight..."
Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"
Cons: "Boarding was terrible. No announcement when it was late."
Pros: "2.5 hour flight - nothing too difficult they transferred our bags ok - nothing lost paid $C175 for my third bag - because we booked under QF code share. Wont do that again."
Cons: "ok flight"
Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Pros: "Thoughtful and friendliness of the Crews"
Cons: "None that i can think of"
Cons: "All round excellent"
Cons: "Nothing. Probably the best airline flown"
Cons: "can not think of any."
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