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Pros: "The crew is consistently wonderful!"

Pros: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."

Cons: "One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline."

Pros: "Crew was awesome! Kind and funny!"
Cons: "The weather, but pilots did great despite it."

Pros: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Cons: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."

Pros: "Free WiFi - was great and fast"

Cons: "They lost are baggage"

Pros: "As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing."
Cons: "The selection of movies currently was a bit lacking."

Pros: "The crew were very welcoming and made you feel special. The food was great! The burger was tremendous! The films very up to date."
Cons: "The seat is comfortable but doesnt recline enough, I dont like the fact that you need to flip the seat to get it flat, when is it flat its rock hard! Good on AirNZ for providing the foam mattress topper it helps. ButOnce its flat you cant really watch TV."

Pros: "Yes"
Cons: "Nothing"

Pros: "Staff were always happy and friendly"

Pros: "Pinot noir"
Cons: "No temp control, a little stuffy"

Cons: "Our family nearly missed the trip due to delayed from Melbourne"

Pros: "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"

Pros: "Crew was great"

Cons: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."

Pros: "The sleepers in business were perfectly flat. It's the best sleep I've had on a flight."

Pros: "Great crew.and service."

Pros: "Seats were comfortable, bathrooms were good."
Cons: "Food was not good. No vegetable choice unless you had prearranged. Breakfast was just ok."

Pros: "After 3 flights on Air NZ we were very impressed by their service. Comfortable seats, great inflight entertainment system, decent food and very friendly cabin staff."
Cons: "We had 2 middle seats, which was less comfortable, but it was my fault for not choosing seats earlier."

Cons: "Unlike other international flights, Air New Zealand only allows 1 check in luggage per person instead of 2. Most other international airlines allow 2 check in luggage. But otherwise it was good and the service was ok, not as much food selection as other airlines but the crew are very nice and the airline is very clean."

Pros: "I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time."
Cons: "Allow passengers to choose if they want a vegetarian meal."

Pros: "Friendly crew, timely response, food was nice"

Pros: "everything, crew best. Bit chilly and the FA put a blanket over my name without me even asking! Yummy food, I was late to boarding but easy to get on. Can't wait until they get Wifi!"
Cons: "Nothing"

Pros: "Great selection of entertainment Good ground staff at Auckland check in Hospitable cabin crew Food was palatable"
Cons: "Although I had mistakenly arrived many hours early for my flight and traveled with the airline back and forth across the Pacific, ANZ personnel would not admit me to their lounge to wait in relative comfort."

Pros: "Wasn't too cold. Entertainment was good, needed more newer show/ movie options,"
Cons: "The touch screen wasn't working and was very slow, seats weren't comfy, felt like we were all squished together."

Cons: "Not enough room"

Pros: "entertainment, cleanliness, comfort"
Cons: "seats go far back in front of your face"

Pros: "Excellent service, prompt attention, really great flight experience"

Pros: "Good lleg room in the aircraft. Friendly service."

Pros: "Lovely experience. Great service and atmosphere"

Pros: ".."
Cons: "."

Cons: "Lack of leg room"

Cons: "The touch screens on the seats for the entertainment are difficult to use because they are not very sensitive. I found myself having to tap the screen extra hard and repeatedly sometimes before it responded."

Pros: "I dreaded 14 hours on a plane but Air New Zealand made the trip very comfortable. The meals were delicious and staff responsiveness was great. I got lucky and didn't even have anyone sitting beside me. Great experience from every angle."

Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."

Pros: "Nothing"
Cons: "The seats were extremely narrow. The stewards were un-attending The LA airport area was the pits, there are no one to help with your bags. I had my husband in a wheelchair and there was no one to help me with our bags! The security at LAX was joking and laughing amongst themselves and did not even look at us when they let us back into LA. We landed way far away from the building and I had to take my husband in a wheel chair and my hand luggage into a buss before we got into a building and we were the last ones to arrive, Vicky"

Pros: "Very complete selection of entertainment option, other than wireless."
Cons: "The seats have been narrowed even more. Didn't think it was possible. Had a self-contained seat and lost even more inches."

Pros: "Fabulous! Again, the Flight crew are so friendly. helpful and always smiling. The overnight flight went very fast. The dinners and hot breakfast served were beautiful. Complimentary wine with dinner was lovely."

Pros: "Nothing"
Cons: "I will not use kayak again, because they used this terrible gouging airline that we did not know we were using for our flight. We had to change the flight date of our sons trip and they wanted to charge us $350 to change the flight and then with the difference in the flight it was gonna cost us $530 on top of that. The total for our flight was going to cost us $880! We found a brand-new flight with another company for $670! It is disgraceful! I will never use KAYAK because they used this airline and they don't let you know it! we never got our money back for the flight we did not use. It was a hard lesson learned. Whole thing"

Pros: "Good entertainment system but it needs servicing. The USB port was blocked and we couldn't use seat chat or screen share.. Not good for a long flight."
Cons: "The seats were unbelievably tight for a flight of this duration. I'm small. We purchased the economy plus seats hoping that there would be a bit more room. There wasn't, so it was a waste of $100 each way for the two of us. We had much more leg room on our US domestic flight. Flight attendants don't appear to like their jobs very much. They were overly stern and impatient with passengers. Reminded me of the nuns in Catholic school growing up. Do they have any idea how uncomfortable the passengers are when we are packed in like sardines? Finally, the food isn't anything like they described and they served diet portions it seemed. I'm at a loss for why this airline was rated so highly"

Pros: "Lots of selections"
Cons: "Adult movies with many sexual scenes need to be avoided in the aircrafts! Children behind or sitting the next roll also watched it! Very concerned if I should book your airline with my 2 teenagers in the future..."

Pros: "Air NZ is the best Airline."

Cons: "I had selected an aisle seat. But on the plane, the configuration of seats was different and it wasnt an aisle seat. Since its a seriously long flight, I was very upset that my selection had not been honored."

Pros: "The crew was Ok, friendly but not overly friendly. Just professional."
Cons: "Its just a long flight and economy is just not comfortable to sleep in. Get business."

Pros: "Everything was good except"
Cons: "Seats were very crowded. Small walkway- difficult to get through with carry on baggage, difficult to pass, when attendants were helping and bent over to hand drink their body/ behinds were bumping into me"

Cons: "No vegetarian meal, lot of turbulance"

Pros: "Checkin was easy and fast. The lounge in Auckland was comfortable and well supplied."

Pros: "The Entertainment was amazing, I really enjoyed watching movies."
Cons: "The crew asking for a tip when asked a question- I think that is rude"

Pros: "On-time, Service, flight & Behavior, conduct."

Pros: "No"
Cons: "Seat was not comfortable. Push back was not working"

Cons: "I was overcharged for the fare. I was shown a fare for $627 n got charged $688.00. why?"

Cons: "Not much food to eat."

Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."

Pros: "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
Cons: "everything was mostly fine"

Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Cons: "none"

Pros: "Every things"

Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."

Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."

Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"

Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."

Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."

Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"

Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."

Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"

Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."

Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"

Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"

Pros: "Movie choices"
Cons: "Checkin services Staff attitude"

Pros: "Overal very comfortable and good service aboard plane."
Cons: "Sat on plan after boarding for an extended time before takeoff. I think it was a maintenance thing. It happens so no biggie. Table and magazine pocket needed cleaning from prior flights. Made me uneasy from a cleanliness point of view so they took a hit on comfort."

Cons: "Broke my bags."

Cons: "Wheel chair travellers not comfortable as they didnt find help and also have to wait for long time to get their turn"

Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"

Pros: "Great service all round and lovely staff on board! A delight to fly."

Pros: "Everything"

Cons: "The boarding process could be more organized and more smoothly."

Pros: "- almost nothing - They arranged vegetarian food on demand."
Cons: "- Repetitive food - No one turned up when called for assistance. - late service"

Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."

Pros: "Not many passengers got to spread out"

Pros: "I was fully satisfied"
Cons: "Onboard upgrades for one way was too expensive"

Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"

Pros: "I like the legroom on Emirates."
Cons: "Nothing to dislike."

Pros: "Inflight service was good."
Cons: "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."

Cons: "1. I had put in a request for vegetarian meals, but my request was ignored. At meal time, I was given a choice between chicken and lamb. I again asked for vegetarian, and was told they didn't have any. The white guy in the next row asked for the same, and it magically appeared. The attendant noticed my shocked stare and then gave me a veggie meal too. 2. On a 16 hour flight, our tv screens didn't work. None of the attendants even came by to check, even after repeatedl requests. 3. My 6 and 9 year old kids would like to know why they didn't get any of the courtesy toys/coloring books that were given to other similar age kids. I don't want to tell them it was due to their skin color. 4. Even a request for water turned into a tug of war after we had waited for almost 20 minutes. I finally poured it out myself."

Cons: "The screen blacked out mid flight (on a 16 hr long flight!) and there was nothing anyone really tried to do to fix it except 'reset' which did nothing. Unfortunate this happened when the flight was so long."

Pros: "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"

Cons: "Baggage took over 40 minutes to come out."

Pros: "So comfy... Great service. Wished the flight was longer b"
Cons: "Nothing"

Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."

Pros: "same as above"

Pros: "Ok"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Their customer services is not terrible, it's nonexistent."

Pros: "Awesome flight...got a business class ticket and I loved each moment during the journey"
Cons: "Indian food was not that tasty and quality needs to improve"

Cons: "Sorry that the passengers leaving left so much trash. Amazing how inconsiderate passengers really are."

Pros: "Seating was good in business class"
Cons: "Toilet signs not working , food , service ,"

Pros: "Overall service and food was nice."
Cons: "My daughter was sick and they gave us a hard time for a wheel chair and asked unnecessary questions at the counte despite explaining that both me and my husband are physicians and know that it was safe for her to travel."

Pros: "I. Had bulk head seat 45g, the seat was stuck and could not recline ,the tv was stuck too so could not watch anything was boating and it was not comfortable at all"

Cons: "Bathrooms were dirty. Didn't get the Muslim meals that I ordered."

Pros: "The service for my granddaughters was phenomenal."

Cons: "It was too hot in the plane."

Cons: "Would be nice if they offered hot towels for the Economy passengers."

Pros: "None"
Cons: "All services throughout the process need to be improved from the ground to on board"

Cons: "Suggest online check-in providing change seat options"

Cons: "Better room in leg and width. Hotter food and tastier."

Pros: "Yes for both."
Cons: "Nothing."

Pros: "Great"
Cons: "Great"

Cons: "Dirty bathrooms, freezing cold cabin, paper thin blankets provided"

Pros: "Food and seat was great."
Cons: "Wheelchairs took a long time to pick us up"

Cons: "Staff need to be more hospitable! Please do serve hit drinks along with food!! Seats are not confortable and can be more adjustable!"

Pros: "Comfortable seat, good entertainment, orderly boarding and deplaning."

Pros: "only the deffective TV particularly seat 30f"
Cons: "deffetive TV..i just sleep thru out my flght"

Pros: "Very delayed flight that resulted to missed my flight going to davao"

Cons: "Great service and got back earlier than expected."

Pros: "Overall service"
Cons: "Nothing dpecific"

Pros: "The staff being very attentive & prompt , great service"
Cons: "Seats not comfortable for a long haul flights"

Cons: "Everything is fine"

Pros: "CX882, seat 44k would not recline. Made my journey a bit uncomfortable."

Cons: "It was a long delay, about an hour. The airline kept silence until too late. They gave us a blanket, some refreshments and where to have breakfast. Those who made a fuss were taken to hotel. Many others stayed at the airport and had a terrible night."

Cons: "The wheel chair assistance came very late. This aspect can be improved further. It can be more efficient. Although wheel chair assistance is asked, the electric car to move people can also help to compensate for the wait times."

Pros: "All"
Cons: "None"

Pros: "The service"
Cons: "Nothing"

Pros: "Everyone that was part of the Cathay Pacific team was so friendly and helpful. They were very accommodating and quick to assist me outside the typical meal and drink service times. I flew economy and the seats were fairly comfortable. There were plenty of new films to choose from for entertainment as well."

Pros: "Nothing"
Cons: "Everything"

Pros: "Entertainment"
Cons: "Food options"

Pros: "Good service"
Cons: "Seat is hard to adjust."

Pros: "I like the service and the foods are so delicious."
Cons: "The charging port when I was on my way to Hong Kong from Los Angeles, it wasn't working so that's the only thing that I didn't like."

Cons: "Everything was good except for the meal part. I was seated at the last and by the time I had my turn to choose from the menu, I was left with just one choice because all the passengers ahead of me got to choose first. Would be great if Cathay would accommodate extra meals on their flights."

Cons: "Terriable service"

Cons: "Food ,service , aircraft"

Pros: "Services"
Cons: "Limited help in assisting passengers who missed the connection"

Pros: "Overall is good."

Pros: "Friendly staff and helped me."

Cons: "Very delayed"

Cons: "It's not pleasant traveling in economy which is true for all airlines now a days."

Pros: "On time performance"
Cons: "Safety"

Pros: "The food and snacks"
Cons: "More space on seats"

Pros: "Good, entertainment, staff were nice."
Cons: "Not much to complain about."

Pros: "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"

Pros: "Service"
Cons: "bring back Me Before You!"

Cons: "Delayed"

Pros: "I was seated around a number of sick people - and it was a middle seat so hard to get up since there was pretty much no space"

Pros: "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
Cons: "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."

Pros: "Overall, excellent service for its Marco Polo club member! I paid USD $100 to join the club. And it is much better than my experience with EVA (diamond member, 4 yrs) and United (gold member)."
Cons: "Just join its Marco Polo club and see for yourself."

Cons: "I didn't like the Hindu meal that was offered to me but other then that everything was next to perfect ."

Cons: "my luggage didn't go with me"

Pros: "Friendly and hard working staff. Clean aircraft. Decent movie choices. Gluten free meal available, though I can't make a selection for GF Meal + Seafood (pescatarian). I get chicken or meat in GF, and I don't eat either."
Cons: "Boarding is not by row numbers -- this is chaotic with long snaking line. Aircraft Toilets get dirty quickly with urine on the commode and the floor. There needs to be a quick drying wet disinfection system. You must enable Gluten Free meals to come with 3 choices - Veg, Non Veg, Seafood only."

Cons: "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."

Pros: "Food was very good"
Cons: "We did on line check in 1 1/2 days before and couldn't get two seats together"

Pros: "Not like but was okay with the leg room, comfort and entertainment on board the aircraft."
Cons: "The water they were serving was not bottled and tasted like restroom water. However when I brushed my teeth in the restroom, it did not have that horrid smell and taste as the drinking water did. Two inflight staff was rude, Didn't get their names but both ladies blocked passengers way when they were trying to get back to their seats and rolled their eyes at a lot of passengers for various requests. Completely not professional!"

Pros: "The tv size, charging station, foot hammock"
Cons: "No delay,"

Cons: "0"

Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."

Pros: "Same as previous answer!"

Pros: "It's a pleasant experience"

Pros: "Everything was great"
Cons: "Slightly more legroom"

Pros: "Movies"
Cons: "Breakfast"

Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"

Pros: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."

Pros: "Everything"
Cons: "Nothing not to like"

Pros: "Crew member Trevor was funny and the perfect host. Good selection of movies."
Cons: "Seats are super uncomfortable and there is no privacy ... worst Business class facilities I’ve ever experienced. Seriously substandard might as well fly economy or better still use a different airline."

Cons: "Our bags were put on the wrong belt and we didn't receive them for over an hour."

Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."

Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"

Pros: "Very good service"
Cons: "Food was very average for business class"

Pros: "Great service on the flight."
Cons: "The boarding process with qantas at JFK is chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers Very bad lounge at JFK if used to first lounges like Cathay and JAL"

Pros: "I watched heaps of movies and programs."

Cons: "Great gluten free options! Thank you!"

Cons: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."

Cons: "Bathrooms were disgusting, plane was dirty"

Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."

Cons: "2 hours late leaving"

Pros: "The on board staff were fantastic, very personable, helpful and friendly."

Pros: "everything"
Cons: "nothing"

Cons: "Bags won't arrive for another 24 hours; which means we now have no clothes. Grrr."

Cons: "I was right by the toilets"

Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"

Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."

Pros: "Loved the hot chocolate and chocolate."
Cons: "No choices available for dinner and other snacks not very good."

Pros: "They went above and beyond"
Cons: "All was great"

Pros: "Thoughtful and friendliness of the Crews"
Cons: "None that i can think of"

Pros: "Everything"
Cons: "Nothing"

Cons: "Having to pay for food in American Airlines codeshare flight."

Cons: "All round excellent"

Cons: "Nothing. Probably the best airline flown"

Pros: "Everything."
Cons: "can not think of any."

Cons: "Only one channel of audio was playing--made listening to Tubular Bells just plain WRONG..."

Pros: "Paying for extra leg room was the best investment. We felt like we were in business class (although haven't ever travelled it). The crew were sensational, obliging, friendly and accommodating."
Cons: "We had to collect our luggage in Los Angeles and then re-lodge it for the New York leg of our flights. It was a nuisance but Qantas staff did everything in their power to make it as smooth as possible."

Pros: "The special meals for my son and daughter were amazing!"

Pros: "The crew manager worked tirelessly to move rows of passengers to other seats because the entertainment system didn't work for a bank of passengers on the long haul flight."
Cons: "Our entertainment system didn't work and we had to split up to move seats."

Pros: "Great service as always!"

Pros: "I liked how you didnt have to upgrade your ticket to receive food or movies, it just comes standard."

Pros: "Leg room plus space between window and aisle seat"

Pros: "New plane very comfortable."
Cons: "Delayed slightly"

Pros: "The inflight service was very friendly. Flight was good, smooth."
Cons: "Flight late arriving c. 30 mins. Could not get the entertainment working on a 5+ hour flight."

Pros: "The cabin crew were very friendly and attentive. The food and mid flight snacks were delicious and free, the on-board entertainment was extremely diverse, entertaining and free, the offer of a glass of wine with my meal was delightful and having a bottle of water waiting in my seat pocket was very thoughtful and much needed during mid-flight. Quantas may not be as high tech as some of its sister airlines but the basic needs of its passengers are met without fanfare or need to fuss around with price lists and coupons and wether or not you have a debit card, credit card, visa or mastercard, cash or indeed, no card or cash at all. Quantas is my airline of choice and they have delivered every time."

Pros: "Entertainment selection was good, that was about it."
Cons: "Service was so poor. Being in economy they treated you like you were more of a nuisance to them then a customer. Got one drink served to me, 3 hours in, on a 14 hour flight. Our first meal was 3 hours in, and was served 30 min after the people next to me. Trash and dishes were not picked up and when we asked attendant he asked us to bring them to the cabin ourselves! after sitting with them in front of us for an hour after dinner. Window screens left up during flight omitting sun glare making It hard to sleep. been making the LAX to Brisbane or Sydney flight to 8 years now, Qantas has progressively got worse while Virgin customer service remains as a high standard. Looks like sales on Qantas will no longer entice me, I'll be sticking with virgin"

Pros: "Great price Service was great Updated on everything from gate change to flight on timen"
Cons: "Didn't book through Kayak on my previous flights"

Pros: "Quantas was great"
Cons: "Bravo fly scammed me - booked & charged 3 tickets for one passenger!"

Pros: "We got no support in respect to the visa issue w AND When we got stuck trying to check-in and called Qantas we were kept on hold for 30 min with no interactio n and then was told nothing could be done. My wife could not board and went home"

Cons: "Service for people not able to sleep on the long haul"

Pros: "Nothing"

Pros: "Everything went perfectly. Thank you."

Pros: "Finally sitting in my seat"
Cons: "3 hrs late sucks"

Pros: "It was alright"
Cons: "It was united I should have used LAN"

Cons: "The $25 each way for piece of luggage"

Pros: "Plane was clean. Also liked the fact there was a plug to charge electronics."
Cons: "Didn't like having to wait 30 minutes for a gate once we landed. That seems to be consistent and growing issue at LAX."

Pros: "Nothing"
Cons: "Delayed, rude stewadess"

Pros: "Nothing"
Cons: "At this point, I needed a drink and placed an order with the stewardess. She never brought the drink. What is up with you guys?!?"

Cons: "freezing on plane"

Pros: "It was on time staff was professional and friendly b"

Pros: "Check in was easy. bags made it."
Cons: "Sitting on the runway because of security "issue.""

Pros: "Landing and leaving"
Cons: "I paid extra money for a better seat and it was crowded and uncomfortable. When I walked back there were plenty of more comfortable seats empty!!! I wasted $80!!!"

Cons: "Small plane, seated in very back row, unable to tilt seats back. no food no service."

Cons: "Delays can happen but gate changes were way too much. And the lady at the gate desk was very unkind. When I ask some info she almost yelled at me! She said she just announced, but some ppl might have been at the gate and some might have not. God, I was not there to get a lecture."

Cons: "It's too bland and they charge you for your luggage. The ticket wasn't cheap to begin with."

Pros: "The accuracy"
Cons: "The chairs"

Cons: "They held us on the plane from Indy to Chicago for so long that most of us knew we were going to miss our flights. I ran all the way to my gate to discover that the plane took off 10 minutes earlier than it was supposed to. I was told there were no other flights to LA and I would have to get a hotel until tomorrow. I was only going to be in California for 2 days so every second counts, so when I became upset the man checked again and found me a seat on a plane that took off in an hour. I was grateful but at the same time I was kind of displeased that he didn't offer that to me originally."

Pros: "Fast"

Pros: "It was on time which was good"

Cons: "Tooooo small"

Pros: "The food"
Cons: "Waited half an hour to take off"

Pros: "Friendly staff"

Cons: "Was asked to pay $25 extra for my luggage. That should have been disclosed up front on the ticket. Not happy"

Cons: "."

Pros: "overall the trip was pleasant, i dont like my 1 carryon be selected to not go in the overhead when groups like couples or families get to take on a few - but i did receive my carryon in a timely fashion considering we were not let off board after 15 min of landing"

Cons: "They lie about carry luggage space. The somehow don't want the overhead space to be full and force your luggage to be checked in when boarding. You'll end up spend possibly 20 more minutes waiting for your luggage after arrive."

Cons: "Seats were hard, worst I've ever experienced. Seat power outlets were inconvenient."

Pros: "The directTV was great."

Cons: "Wifi unavailable HNL>LAX"

Pros: "On time, organized boarding"

Pros: "Nothing"
Cons: "Every thing Air plane brake down at the runway was 105 D outside V hoot and we inside my be was 120 degrees for like one hour me and my wife got sick after stay in bed 5 days V bad trip Badim KHOURY"

Pros: "Same"
Cons: "Same"

Cons: "Delays"

Pros: "It was on time"

Pros: "On time"
Cons: "Snack is spicy"

Cons: "Worst ever Can you credit my credit card for a full refund"

Pros: "Chairs were comfortable on this plane"

Cons: "Service"

Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."

Pros: "Friendly and attentive staff."

Pros: "Timeliness and orderliness"

Pros: "same comments as above"
Cons: "same comments as above"

Pros: "The price Phoenix to LA and back for around $77"
Cons: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"

Pros: "Na"
Cons: "Na"

Pros: "Can't beat the ease of flying especially considering how quick arriving into Los Angeles verses driving"
Cons: "Delays due to presidential speeches"

Pros: "Everything was ok"
Cons: "The clerk in New Orleans Airport was a jerk he didn't want to help us when we asked him questions. It was my first time traveling by plane."

Pros: "Staff was great"
Cons: "Second delay in a row"

Pros: "Very respectful and loved all the smiling facez"
Cons: "N/A"

Pros: "Everything was good ."
Cons: "No breaks or offer,to buy like bacon n eggs or sasage"