Daily cleaning, installation of cabin HEPA filters on flights from Wellington to California
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 39h 40m
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Scores according to KAYAK customer reviews
Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Pros: "Free WiFi - was great and fast"
Pros: "The plane was great!"
Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
Pros: "As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing."
Cons: "The selection of movies currently was a bit lacking."
Pros: "Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far."
Pros: "The crew were very welcoming and made you feel special. The food was great! The burger was tremendous! The films very up to date."
Cons: "The seat is comfortable but doesnt recline enough, I dont like the fact that you need to flip the seat to get it flat, when is it flat its rock hard! Good on AirNZ for providing the foam mattress topper it helps. ButOnce its flat you cant really watch TV."
Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."
Pros: "Outstanding crew -- attentive but not overbearing. Very pleasant for a 14-hour flight."
Pros: "Staff were always happy and friendly"
Pros: "On time"
Cons: "Late start of check in"
Pros: "Pinot noir"
Cons: "No temp control, a little stuffy"
Cons: "Our family nearly missed the trip due to delayed from Melbourne"
Pros: "Inflight service and all round experience with Air New Zealand was excellent"
Cons: "Aircraft cabin way too hot on both jouneys"
Pros: "Please read notes above -"
Pros: "So good! Food was excellent, entertainment system is fantastic! All good here!"
Cons: "There wasn’t a thing I disliked"
Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"
Pros: "Was a little more leg room... makes all the difference"
Cons: "Was pretfy much Ok"
Pros: "Suggest boarding with electronic board !"
Cons: "Having to pay for aisle seats. Constantly having to ask for more toilet roll. Forced to have non vegetarian food!"
Pros: "I liked that it got me from point a to point b. I had to pay extra to watch movies, no meal on an international flight (tbh I'm not sure what I ticketed and didn't tick while booking, but I mean it was nz to aus, come on)."
Cons: "Not getting my luggage across the ditch, paying for movies as an extra, no meal."
Pros: "Premium Economy was worth the price! The section was not as full, and the service was wonderful."
Pros: "I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time."
Cons: "Allow passengers to choose if they want a vegetarian meal."
Pros: "Friendly crew, timely response, food was nice"
Pros: "The customer service is stellar, the planes comfortable. I will fly with them again in the future."
Pros: "Friendly, polite helpful"
Cons: "Not enough room"
Pros: "On-time flights."
Pros: "entertainment, cleanliness, comfort"
Cons: "seats go far back in front of your face"
Cons: "Delayed by 45 minutes"
Pros: "I thought there was plenty of leg room in the standard seats. The flight attendants were cordial. No complaints."
Pros: "Cabin attendants kind, friendly"
Pros: "Good lleg room in the aircraft. Friendly service."
Pros: "How caring and involved the flight crew made everyone comfortable during the long haul."
Cons: "Hard to find anything that was wrong with my flight"
Pros: "Good IFE"
Cons: "No enforcement of carry on - therefore no bin space"
Cons: "Temperature on the plane kept shifting from freezing cold to too hot."
Cons: "It was unpleasantly cold in the cabin, blowing cold wind at it could not be better"
Cons: "Slow service and delay exiting"
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Pros: "Staff and the cleaninless of the plane."
Pros: "Everything was perfect"
Cons: "Lack of leg room"
Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."
Pros: "The vegetarian meals were delicious. Thanks."
Pros: "In general very good. Everyone was nice and polite.h"
Cons: "The plane temperature was a little too cold."
Cons: "Nothing I didn't like!"
Pros: "On-time, Service, flight & Behavior, conduct."
Pros: "Great flight crew"
Cons: "Nothing, everything just right"
Pros: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Cons: "More comfortable seats"
Cons: "Seat was not comfortable. Push back was not working"
Pros: "Every aspect of travel was excellent, boarding, flight, crew services"
Pros: "The staff worked hard but it must have been impossible to satisfy everyone"
Cons: "Too many and too crammed seats. Too narrow aisles. You wont even allow seat allocation to loyal customers reserving months in advance. Greed must be intoxicating! Time to look for a fairer airline who appreciate and care for their customers."
Cons: "I was overcharged for the fare. I was shown a fare for $627 n got charged $688.00. why?"
Cons: "On each of my meals served the food was cold, and was actually ice cold in some places, some of the food served was inedible it was so bad. on a 16 hour flight the crew was mostly absent. Not once did they offer me s glass of water other than the little cups that came with the meal, nor did they come through the cabin to pick up trash. By the end of the flight the waste paper places in the bathrooms were overflowing at least in the bathroom I used."
Pros: "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
Cons: "everything was mostly fine"
Pros: "Every things"
Cons: "Crew was rude."
Pros: "Spacious for the kid to walk"
Cons: "For this flight boarding was smooth as my previous flight was late and an Emirates employee ran us through security and to this flight on time. For the people reading this review who might think my kid would have been messy or cranky on the flight so we were treated this way, that was not the case, she not even cried once or made a mess. Same as my previous flight with crew, Crew were so late in responses, my wife actually walked to their place 2 times to get milk for the baby. Also she was not served food at all when they served breakfast. We requested Hindu meal and I was served hindu meal and she was missed and when they served lunch she was told she has not requested prior to the flight and can only be served a regular meal, which she gladly accepted. Kid was not served any food again, so we gave her solid from our meal. When we requested some food for the baby she was given a banana baby food(Kid did not even eat it). Taste of the food was edible(Not great). Overall do not fly emirates with a kid"
Pros: "The crew and my fruit platter."
Cons: "So many screaming babies. So many passsengers wanting a few upgrade. And a sick passenger that had to deplane resulting in delayed take off. The crew were saints- composed, polite, and embodied team spirit. So many screaming babies."
Pros: "Food, entertainment choices"
Cons: "Despite premium price, seat selection was not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat; But that seat couldn't recline. Complained and asked how A380 seat with 16+ hour flight wasn't reported earlier. Crew admitted there's a log about seat 63C (EK215 DXB-LAX Jan 7) but Airline chose to ignore it! Crew was apologetic but was offering me free drink (almost seemed like bribe). One of the checked bags torn when we collected it at LAX; Overall, pretty bad but most annoying is the fact that they nickel & dime for seat position and lot of families were spread all over (not just mine)."
Cons: "Too cramped in economy. Food good, staff helpful."
Pros: "No wonder Emirates is one of the best airlines in the world!"
Pros: "The service was excellent and the crew tried to keep everyone comfortable. Food was good and great selection when it comes to entertainment."
Pros: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Cons: "Broke my bags."
Cons: "Wheel chair travellers not comfortable as they didnt find help and also have to wait for long time to get their turn"
Pros: "- almost nothing - They arranged vegetarian food on demand."
Cons: "- Repetitive food - No one turned up when called for assistance. - late service"
Pros: "Not many passengers got to spread out"
Pros: "I was fully satisfied"
Cons: "Onboard upgrades for one way was too expensive"
Pros: "Everyone was super friendly. I enjoyed that the plane was empty that we could all change our seats to be more comfortable."
Cons: "The walking to board my connecting flight was overwhelming, a lot of walking. Also, I understand the food isn't from a 5 star restaurant but the lamb I ate was over cooked and felt very rubbery. As the crew members went around aking if you want Tea or Coffee, I said I wanted coffee. The coffee was cold so I couldn't even drink it, i know I can ask for another one but I felt so disappointed that I'd rather have nothing. My monitor had lots of weird lines on them as the colors were so off on some areas and good on other areas."
Pros: "I like the legroom on Emirates."
Cons: "Nothing to dislike."
Pros: "Inflight service was good."
Cons: "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."
Cons: "the baby crying next to us crying thrugh much of the flight. We're still exhausted from not being able to sleep well during the flight."
Pros: "Comfortable and well cared for during the flight"
Cons: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
Pros: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"
Cons: "1. I had put in a request for vegetarian meals, but my request was ignored. At meal time, I was given a choice between chicken and lamb. I again asked for vegetarian, and was told they didn't have any. The white guy in the next row asked for the same, and it magically appeared. The attendant noticed my shocked stare and then gave me a veggie meal too. 2. On a 16 hour flight, our tv screens didn't work. None of the attendants even came by to check, even after repeatedl requests. 3. My 6 and 9 year old kids would like to know why they didn't get any of the courtesy toys/coloring books that were given to other similar age kids. I don't want to tell them it was due to their skin color. 4. Even a request for water turned into a tug of war after we had waited for almost 20 minutes. I finally poured it out myself."
Cons: "The screen blacked out mid flight (on a 16 hr long flight!) and there was nothing anyone really tried to do to fix it except 'reset' which did nothing. Unfortunate this happened when the flight was so long."
Pros: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
Pros: "The entertainment and staff were unsurpassed. The food was better than industry standards."
Cons: "The seat was terribly uncomfortable. The seat bottom has a ridge that digs into your rear. This was on both 380 flights and I tried three seats in total. After a couple of hours is when the pain starts. If the seat back was moved forward, you would not sit on this edge. Please fix. Not sure I could fly on a 380 again for this duration."
Cons: "Baggage took over 40 minutes to come out."
Cons: "food was not served on time. crew was not attentive and did not care for passengers"
Pros: "same as above"
Pros: "Everything was great."
Pros: "The flight was great. The seats were spacious and comfortable."
Pros: "Boarding was smooth, they give you a little pacquet that includes tootbruch and toothpaste, eye covers and socks. Food was ok, entertainment system is second to none."
Cons: "Some of the crew were a little rude when asking questions or just approaching them for simple things like our entertainment system not working. They weren't able to help us and it took me theee times to get them to pay attention to us."
Cons: "Their customer services is not terrible, it's nonexistent."
Pros: "Your staff are amazing....very welcoming, attentive and a joy to be around. I was comfortable i.e leg room was right for my long legs."
Cons: "You offer limited choices on food with consideration to Diversity of your clientelle. Your meal vouchers offer substandard meals in the few selected restaurants. I had layover period of 10hrs on.my return leg and about 6/7hrs. These are extremely long hours to sleep on those uncomfortable lounge chairs. This was the worst experience in my flying time."
Pros: "I got left alone! I watched movies, and slept most the flight!"
Cons: "Nothing in particular. I just wanted to be out of the plane asap since my "fun" incident in Maldives. Safe to say that emirates has ruined my vision of the maldives for a while."
Pros: "Awesome flight...got a business class ticket and I loved each moment during the journey"
Cons: "Indian food was not that tasty and quality needs to improve"
Cons: "D seats are exrremely uncomfortable. Leg space is as good as none. My knees were hurting as they were touching the seat infront of me. D crew gave very slow service. I was sick and needed hot water, even after calling for ur for more than 4 times , the crew constantly forgot about it. Food was alright. I dont see myself ever flighting back with Emirates jus for because of the seat discomfort and lack of leg space"
Cons: "Sorry that the passengers leaving left so much trash. Amazing how inconsiderate passengers really are."
Pros: "Overall service and food was nice."
Cons: "My daughter was sick and they gave us a hard time for a wheel chair and asked unnecessary questions at the counte despite explaining that both me and my husband are physicians and know that it was safe for her to travel."
Pros: "First of I was bumpedI to business without asking. I appreciated ho attentive the flight attendants were. I also enjoyed the gourmet airline food."
Cons: "The food service was not great. They should increase the frequency of meals. Got the worst seats both time. The seats are old and recliner doesn’t come forward as it should"
Pros: "I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled."
Cons: "My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty."
Pros: "Crew were very accommodating to the needs to the passengers."
Cons: "Limit the recline on seats to less of an angle in economy."
Pros: "Easy great flight. Good entertainment comfortable seats."
Pros: "The crew were friendly and very helpful. Good choice of movies, tv shows, podcasts and music."
Cons: "When the person in front put his seat back there was no room at all for me. He had it back for the whole 12 hour flight except when the staff asked him to put it up for service."
Pros: "Same as previous answer!"
Pros: "It's a pleasant experience"
Pros: "This flight had significantly less turbulence than my flight to Melbourne"
Cons: "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."
Pros: "The crew were really good, kept us informed about the delays and what was happening, and they all remained upbeat and chatty"
Pros: "Everything was great"
Cons: "Slightly more legroom"
Pros: "New plane"
Cons: "Everything else"
Cons: "Not being able to web check in causes stress pre-flight."
Pros: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."
Pros: "Crew member Trevor was funny and the perfect host. Good selection of movies."
Cons: "Seats are super uncomfortable and there is no privacy ... worst Business class facilities I’ve ever experienced. Seriously substandard might as well fly economy or better still use a different airline."
Pros: "Great service on the flight."
Cons: "The boarding process with qantas at JFK is chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers Very bad lounge at JFK if used to first lounges like Cathay and JAL"
Pros: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Cons: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."
Pros: "Mobile checkin, e-boarding pass, straight to the gate!"
Pros: "I watched heaps of movies and programs."
Cons: "Great gluten free options! Thank you!"
Cons: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."
Pros: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Cons: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."
Cons: "Bathrooms were disgusting, plane was dirty"
Pros: "Overall a great plane- we were on the 380 going to lax and then we switched to a really old plane. There was a delay of 3 hours from lax which was very annoying."
Cons: "The delay was horrifying. Staff were friendly enough but they really should have offered more snacks and water"
Cons: "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"
Pros: "Everything went smoothly, cabin crew were friendly and helpful. Food was tasty, but portion rather small."
Cons: "Didn't like that every time someone nearby used the entertainment - watched a film I think, my film changed."
Cons: "Bags won't arrive for another 24 hours; which means we now have no clothes. Grrr."
Cons: "I was right by the toilets"
Pros: "Great selection of movies, i liked that the economy cabin at the back of the top floor of the a380 was more personal than a larger economy cabin. Crew were happy to serve me drinks throughout the flight after the halfway point when i started drinking"
Cons: "I would love love love to see airlines recycling the majority of the waste generated during flight..."
Pros: "Food was better than expected, recommend qantas to others based on this alone"
Cons: "Qantas safety video was to long... painful to watch. i would love ro see airlines start recycling the waste generated in fliht"
Pros: "2.5 hour flight - nothing too difficult they transferred our bags ok - nothing lost paid $C175 for my third bag - because we booked under QF code share. Wont do that again."
Cons: "ok flight"
Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Pros: "Loved the hot chocolate and chocolate."
Cons: "No choices available for dinner and other snacks not very good."
Cons: "Having to pay for food in American Airlines codeshare flight."
Cons: "All round excellent"
Cons: "Nothing. Probably the best airline flown"
Cons: "can not think of any."
Cons: "Only one channel of audio was playing--made listening to Tubular Bells just plain WRONG..."
Pros: "Paying for extra leg room was the best investment. We felt like we were in business class (although haven't ever travelled it). The crew were sensational, obliging, friendly and accommodating."
Cons: "We had to collect our luggage in Los Angeles and then re-lodge it for the New York leg of our flights. It was a nuisance but Qantas staff did everything in their power to make it as smooth as possible."
Pros: "The special meals for my son and daughter were amazing!"
Pros: "The crew manager worked tirelessly to move rows of passengers to other seats because the entertainment system didn't work for a bank of passengers on the long haul flight."
Cons: "Our entertainment system didn't work and we had to split up to move seats."
Pros: "Great service as always!"
Pros: "Leg room plus space between window and aisle seat"
Pros: "New plane very comfortable."
Cons: "Delayed slightly"
Pros: "The inflight service was very friendly. Flight was good, smooth."
Cons: "Flight late arriving c. 30 mins. Could not get the entertainment working on a 5+ hour flight."
Pros: "Entertainment selection was good, that was about it."
Cons: "Service was so poor. Being in economy they treated you like you were more of a nuisance to them then a customer. Got one drink served to me, 3 hours in, on a 14 hour flight. Our first meal was 3 hours in, and was served 30 min after the people next to me. Trash and dishes were not picked up and when we asked attendant he asked us to bring them to the cabin ourselves! after sitting with them in front of us for an hour after dinner. Window screens left up during flight omitting sun glare making It hard to sleep. been making the LAX to Brisbane or Sydney flight to 8 years now, Qantas has progressively got worse while Virgin customer service remains as a high standard. Looks like sales on Qantas will no longer entice me, I'll be sticking with virgin"
Pros: "Great price Service was great Updated on everything from gate change to flight on timen"
Cons: "Didn't book through Kayak on my previous flights"
Pros: "Friendly attendants; a lot of service available."
Cons: "Movie selection was minimal and mostly outdated; food was small portions and less than interesting choices."
Cons: "Older plane with very small and uncomfortable seats. Staff wasn’t nearly as attentive as in previous flights. Several mechanical glitches with the plane itself and with the food service"
Cons: "The seats were broken - did not stay reclined. Also the seat pocket had gaping holes in them - couldn't place anything properly."
Pros: "Coach seats reasonably comfortable. Coach bar service outstanding."
Cons: "Coach food quality, in-flight entertainment, and between meal snack service are average."
Pros: "Fantastic service from check in until arrival."
Cons: "More up to date movies"
Pros: "Polite crew"
Cons: "Movie selection"
Pros: "Crew, food, service"
Cons: "Interior and entertainment system quite outdated. When trying to turn on the reading lights the ones above the seats before us would go on, not ours (21H was our seat, 20H light would turn on, not ours)"
Pros: "Excellent crew"
Cons: "Excellent service"
Pros: "Crew and comfort"
Cons: "Entertainment & Meal"
Pros: "Nice crew"
Cons: "More leg room and comfortable seats"
Pros: "Great lounge, comfortable flight."
Cons: "The business seat doesn't fold fully flat, but only about 160 degrees. They mixed up my drink in the morning and I got a cheap sugary fruit punch."
Pros: "Helpful crew, good food, professional"
Cons: "FREEZING COLD cabin air temperature, as other reviewers have noted. Despite otherwise comfortable conditions to sleep, this made it impossible to get a good night's sleep."
Pros: "Good service, friendly staff, comfortable seats"
Cons: "Boarding in Fiji was hectic, several searches and interruptions in line from staff who had trouble communicating"
Pros: "Poor service in business class Low quality food Asked for dessert didn’t get it"
Cons: "Poor service in business class Low quality food Asked for dessert didn’t get it Clear sign of no competition on this route"
Pros: "Efficient crew and boarding."
Cons: "Hard to see movies overhead due to brightness of cabin."
Pros: "A and A"
Cons: "Good flight"
Pros: "Pleasant, fast, and efficient process"
Cons: "Leg space cramped for my tall husband"
Pros: "Great food and drink..complimentary on Fiji Airlines. Economy class seats are bigger than all US airlines!"
Cons: "Late to board d in Fiji due to ‘ operational’ reasons? Late arrival into Honolulu. But overall good flight"
Cons: "I arrived in transit from another flight, no representation to make check in. I needed to wait for gate to open before I could check in. then there was no time for the airline to recover my Bag. Do no us this airline in transit"
Pros: "well refer below"
Cons: "plane seats were dirty had crumbs on it seats had chewing gum stick on it movie how can u expect everyone to watch same movie there are children wlderly no respect to what they like"
Pros: "Friendly people nice plane"
Pros: "Fuji was Great"
Cons: "We did not get any notice as we were in the flight from figi! When we arrived we were just told flight has been cancelled and we should make our own hotel arrangement as next available flight is tomorrow"
Pros: "Didn't like anything, meal service was terrible"
Cons: "Never liked anything and will make sure not to take that flight ever again"
Cons: "Seats were not comfortable"
Pros: "The way we were boarded."
Cons: "Seating was uncomfortable and meals were tasteless"
Cons: "We were in the last row on the plane for some reason that was not explained....Parts of plane fell on our heads..Not enough room to lower the tray table...Wedged into seat like sardines...Entertainment was the sounds of toilets flushing...We paid a fortune for first half of flight from LAX to Nadi that was excellent...The second leg of trip to Auckland was a HUGE NIGHTMARE that won't be forgotten....Shirley and Ron Richard"
Pros: "Flights were on time. Service was great. I cannot complain about any of my flights on this trip through Fiji Airlines."
Pros: "Service was excellent. Very friendly crew."
Pros: "Good selection of entertainment."
Cons: "After many hours the seats were not too uncomfortable. But that's after 10 hours flying. It was nice that they reclined like they did. But the padding could have been better."
Cons: "The seat were not that comfortable!"
Pros: "Nothing to like."
Cons: "Cancelled the flight going to Christmas Island and wouldn’t reschedule until the following week. Trip that was planned for almost 2 years never happened. At least they could have tried the following day but I guess it was a financial decision and not one made with customer service in mind. I would never fly on them except they’re the only game in town to reach Kiribati."
Pros: "comfortable flight"
Cons: "asked for a blanket... girl never came back with one"
Pros: "Interection with various crews when ever necessary."
Cons: "The one and a half hours waiting at the immigration. Only 3 officers to serve hundreds in line."
Pros: "I didn't like anything about this airline !"
Cons: "Where do I start !!!! Horrible service bad food no class ... Would never fly Fiji Airways if I have other options . Sad that it's the only airline flying to Fiji ."
Pros: "I really appreciated how the crew enforced window shades down for the majority of the flight. It really helped me sleep like I was hoping to so that I can be better adjusted to the time change and reduce jet lag."
Cons: "Airport crew rude"
Cons: "Narrow aisles"
Pros: "Getting seats as a stand by passenger."
Cons: "Connecting in LAX with waiting 20 minutes at the remote gate for the bus, the bus ride and waiting for luggage to clear customs is virtually impossible to go though and make the connection. Having literary run out of customs and being told you missed your boarding time and now you are on stand by is not happy making. American points to a Fiji airlines, Fiji airlines at American as the carrier."
Pros: "Overall service is good for a short flight"
Cons: "The legroom and my touchscreen was unresponsive - had to press the button multiple times."
Pros: "Movie Selection was great"
Cons: "Boarding was a disorganized mess. Different groups in lines and no clear announcement. Food was plastic, even in Business, to the point that I just stopped and snacked on breakfast bars. Crew was uninspired, at best. Lots of shoulder shrugging during any discussion on issues. One even complained about the flight length (we were not delayed). Landed and waited for 10 minutes for jetway to a bus then a 10 minute ride to customs. Good thing they are a near monopoly."
Cons: "Seats are not comfortable"
Pros: "The boarding and service by the staff was very good. We had a most comfortable flight to Sydney on FJ911 leaving very promptly. We were given a Sydney newspaper which I appreciated to catch up on news."
Cons: "We were very disappointed in the breakfast and ate little of it. The scrambled egg didn't taste convincing. There were stale potato wedges - luke warm, the sausage resembled devon . The yogurt, muffin and juice were OK. My 2 cups of tea were VERY GOOD. The flight was very COLD. After being in tropical Fiji particularly noticeable ."
Cons: "Boarding passes were not properly issued causing us to miss connection in LA. Flight left Nadi an hour late and although pilot indicated time would be made up, a 10+ hour flight resulted in less than 15 minutes of time made up. There is no possible reason a flight of this length could not make up the entire deficiency. We were told customer service reps would be available for passengers with tight connections. The customer service rep basically told us there was nothing she could do since we had to go thru customs. Will never fly this airline again. Fly to New Zealand previously on Air New Zealand and will use them in future. Price difference is not worth the service deficiencies."
Pros: "Lots of legroom. Clean, new plan. Friendly qnd efficient crew."
Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. F Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Pros: "It was very good, the crew were amazing, and I didn't have any issue traveling all the way to my destination. Thank you Fiji Airway and the airlines cooperated with you."
Cons: "It was excellent!"
Cons: "When boarding staff where very rude specially a old lady that was supposedly helping passengers was very rude"
Cons: "Service for people not able to sleep on the long haul"
Pros: "Service, Hospitality, food, & comfort."
Cons: "Need more Hindi movies selection."
Pros: "That the flight wasn't any longer than it was"
Cons: "A bit hot n stuffy"
Cons: "I didn’t expect to pay to $30 for a carry on luggage"
Pros: "The food was quite good actually"
Cons: "comfort level was terrible"
Cons: "The WiFi system is very slow"
Cons: "I missed my sister graduating because of avianca"
Pros: "Really professional. Nice service."
Cons: "Lost a bag."
Cons: "The WiFi was out"
Pros: "Look at box above."
Cons: "Look at boxes above!"
Pros: "boarding very easy"
Cons: "no drinks ir snacks offered"
Pros: "Lost my luggage"
Cons: "Lost my luggage"
Pros: "No issues and it was on time"
Cons: "Not applicable"
Pros: "All services where very good from check in to arrival In L.A."
Cons: "There wasn't anything I didn't like."
Cons: "Left my Kindle on the plane. It has yet to be returned/found."
Pros: "There was a lot of space and a quick departure."
Cons: "When we got to LA event though we were early we had to wait. I know its not the airlines fault but it sucked."
Pros: "Everything went perfectly. Thank you."
Pros: "Finally sitting in my seat"
Cons: "3 hrs late sucks"
Pros: "Check in was easy. bags made it."
Cons: "Sitting on the runway because of security "issue.""
Pros: "Amazing service."
Cons: "It's too bland and they charge you for your luggage. The ticket wasn't cheap to begin with."
Pros: "The accuracy"
Cons: "The chairs"
Pros: "Eh, it wasn't the best nor the worst, just mediocre."
Cons: "I'm not a fan of United Airlines!"
Cons: "They held us on the plane from Indy to Chicago for so long that most of us knew we were going to miss our flights. I ran all the way to my gate to discover that the plane took off 10 minutes earlier than it was supposed to. I was told there were no other flights to LA and I would have to get a hotel until tomorrow. I was only going to be in California for 2 days so every second counts, so when I became upset the man checked again and found me a seat on a plane that took off in an hour. I was grateful but at the same time I was kind of displeased that he didn't offer that to me originally."
Pros: "It was on time which was good"
Pros: "The food"
Cons: "Waited half an hour to take off"
Cons: "Was asked to pay $25 extra for my luggage. That should have been disclosed up front on the ticket. Not happy"
Pros: "The directTV was great."
Cons: "Wifi unavailable HNL>LAX"
Pros: "On time, organized boarding"
Pros: "Chairs were comfortable on this plane"
Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
Pros: "Friendly and attentive staff."
Pros: "Timeliness and orderliness"
Pros: "same comments as above"
Cons: "same comments as above"
Pros: "The price Phoenix to LA and back for around $77"
Cons: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"
Pros: "Gate personnel were great."
Pros: "Staff was great"
Cons: "Second delay in a row"
Cons: "When i came back to my country everything was ok until i got my credit details and i saw that your receptionist stole money from my card. I should have pay for an exstra suitcase 60 dollars so i gave the receptionist my credit card. Yesterday I got my credit details i saw an extra charge of 400 hundred dollars !!! I am so mad and im waiting for you to cancel it and recompense. I hope it will be soon before i involve a layer and require you. My phone number is +97224518838."
Cons: "See above"
Cons: "All good"
Cons: "My luggage was missing!"
Airlines flying from Wellington to California have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wellington to California
Masks required on board, masks provided on flights from Wellington to California
Social distancing seating
Middle seats unavailable to book on flights from Wellington to California
Testing for antibodies, testing for symptoms for flights from Wellington to California
Waiving of change fees. Search flexible flights from Wellington to California