The flight was delayed and it was delayed on my trip from Seattle to San Francisco also, my luggage didn’t get to me 5 days later after my arrival.
Left on time , arrived on time. Staff was awesome!!!!! Great flight!!!!
A bit cramped in economy and the people in front wouldn’t put their seats up during meal service, crew did not help with that and I felt they could have done more about it.
The airline is ok, but it needs to improve it schedules.
In-flight entertainment options could use a refresh, Consider a tie-up with Spotify for more current music and with IMDB or other service for newer selections/movie ratings.
6 hour delay and they didnt try to make up any time during an over 10 hour flight
Entertainment was not good. Seems like liquor should’ve been advertised only beer and wine was even though I saw others getting liquor didn’t realize I could. And the food to me could’ve been a little bit.
Better connections, much better cabin crew, much cleaner cabin that Qantas, American and probably other carriers.
The flight attendants were extremely friendly and helpful. Everything ran on time. I highly recommend Fiji Airways.
Very clean aircraft. Friendly staff. New plane. Food quality was good. Not my flavor but I saw the effort.
Premium economy seats and food we're very nice although the price could be more affordable so we can do it more often.
The Air New Zealand product is terrible, it's as expensive as a Jetstar ticket with add ons but with surely staff and old aircraft.
The Premium Economy seats were very comfortable and the food was quite tasty. I did not use the entertainment system, but I was able to charge my phone and tablet with the seatback connection.
Air New Zealand over sold our flight and tried to bump us to yesterday. After several calls we got booked to United about 6 hrs before our original flight. No apologies!
Please add more Bollywood movies and recent movies to the entertainment.
Flight was delayed by 2 hours. Got lucky that i had a long connection, else would have certainly missed my connecting flight. Food is just okay, specially the breakfast is worse . Asked for water 30 mins before landing, the response is that we are landing so everything is packed . I guess traveling in economy that’s what we get. Probably business class passengers would get a different answer. Only good thing is that wifi service is available from auckland to lax for most part Next time will try united or American and then compare.
Great except paying $240 usd for 2 pounds over on a checked luggage. Outrageous.
Service was excellent and they’re very helpful and nice
Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.
No refunds for flights that I could not take due to Covid restrictions
Overall, it was a very good experience. I would have given it a 10/10, especially based on our flight from SFO to Melbourne. The cabin crew on that flight were wonderful and incredibly attentive. They took extra care when setting up our beds so we could sleep comfortably without being disturbed. Dinner was served promptly and smoothly. I woke up quite late, when the flight was already preparing for landing, and the crew still made sure I was taken care of. They brought me English tea in a proper cup, and when it was time to prepare the cabin for landing, they thoughtfully transferred it into a takeaway cup so I could continue enjoying it along with some breakfast. Those small, thoughtful gestures made the long flight feel much more comfortable and special. The service from the SFO to Melbourne crew was truly excellent.
Loved the food and beverages available, spacious economy class, excellent entertainment
Very good overall. Highly recommend for all flying to Australia
Very good overall. However, your choices of free movies was limited and there was no music Channel???
We had bulkhead seats in a A380 in the upper deck in seats 31 D and E. Storage was very limited other than in overhead bin - which is not within reach when in seat. Yet paying same price as others in premium economy who have a lot more storage within arm’s reach. Seems very unfair.
We booked with Qantas instead of Delta and we instead flew on American Airlines. American is not our favorite to go on. No leg room and the width of seats are a joke. Your are packed like sardines on American flights.
When I originally booked this flight, I was expecting to travel on Qantas. When the itinerary changed and the long-haul segment was operated by American Airlines, we were disappointed but remained open-minded. Unfortunately, the overall service experience fell far short of expectations. This was a long-haul international flight. Getting up periodically to use the restroom or stretch is inevitable, especially on flights of this duration. However, each time we stood up, we felt as though we were inconveniencing the crew. The tone and body language often suggested that we were in the way or disrupting something simply by moving about the cabin. As a result, I avoided getting up as often as I needed to and was physically very sore upon arrival. Meal service was similarly impersonal. The options were presented in single words “beef or veggie,” “pasta or beef” without any description of what was actually being served. There was little engagement or courtesy beyond that. Even simple expressions of gratitude were often not acknowledged. I am accustomed to no-frills travel and do not expect luxury. What was disappointing was not the absence of extras, but the absence of basic warmth and professionalism. On a long-haul international flight, small moments of courtesy and humanity make a significant difference. In this case, the experience felt transactional and dismissive rather than welcoming. I hope this feedback is taken constructively, as there is a meaningful difference between efficient service and indifferent service.
Flight arrived late with no one to help over 30 people rebook. I slept at the airport.
Business seats not as comfortable or private as most competitors (e.g. Qantas was outstanding), and movie selection was much more limited than Qantas or United has been recently
After already paying for excess luggage prior to flight, i was advised AT check in that i had to pay $816 or forfeit my flight! The lady at the counter was SO rude and had already started offboarding me when i said i would pay it after asking her three times for the exact amount! Have lodged a formal complaint yet heard nothing. Will not ever travel via Qantas again
The seats are very small, that is all the staff did a good job.
Good food and entertainment. Poor choices for drinks. Sitting for 12 hours on the row by the restrooms, which do not recline, was a torture
The flight was for my mom in wheelchair the staff in Newark wer not friendly took a long time to even get a wheelchair she almost missed her flight because they finally got a chair few minutes before boarding they had to rush her to the gate. They took her carryon and checked it as a bag told her don’t worry free of charge but they charge the credit card anyway. She also told me the seats are not comfortable at all as if they were broken she could feel the bars in the seat SFO staff was much better overall she had the worst experience
First class flight crew was barely available. They came through 3 times while we were on the plane for nearly 4 hours.
The food was horrible. There was no. Wifi, and it was just terrible from bangkok to d. C
My flight got cancelled. Couldn’t get my luggage. It arrived at my destination ahead of me. I didn’t get my preordered meal. Had to spend the night in the airport.
United did nit provide any updated on flight crew not bein available until boarding time started. It was bad. Itws alate night flight and there no proactive communication and iha d an important meeting that i missed due to thus
Delayed too much. 1.5 hrs in the airport and another 1 hr in the runway. Got too late in the night. There was no proper food available.
On the way my flight entertainment wouldn’t work the screen went black and no matter how many times I tried to turn it on it wouldn’t. Food was surprisingly good but the tray tables were tiny so you couldn’t get anything else on the table. The seats hardly go back and are not overly comfortable. Wouldn’t fly United again.
temperature, temperature, temperature. it was hot as balls and everyone around me was complaining and constantly adjusting their vents
