Daily cleaning, installation of cabin HEPA filters on flights to Palo Alto
You cannot fly directly to Palo Alto. KAYAK recommends you fly to San Francisco (SFO) (28.78 km from Palo Alto). From there you can rent a car or get a taxi.
The cheapest airline ticket to Palo Alto from New Zealand in the last 72 hours was $1,450 one-way, and $1,457 round-trip on the route Auckland to Palo Alto. The most popular route is Auckland to Palo Alto, and the cheapest ticket found on this route in the last 72 hours was $1,457 round-trip.
San Francisco Airport is 29 kilometres from the centre of Palo Alto. View on map.
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Scores according to KAYAK customer reviews
Pros: "check in went smoothly. helper was friendly and helpful."
Pros: "Everything From the food to the drinks to the comfort"
Pros: "Everything from Ticketing, Checking in......"
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pros: "Great experience"
Cons: "Seating arrangement was bad"
Pros: "The seat is good. Entertainment is good."
Cons: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Pros: "Great set up with two seats, window and aisle"
Pros: "United miles."
Cons: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Pros: "Seats, crew"
Cons: "Nothing else other than above"
Pros: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Cons: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Cons: "Stewardesses were a bit rude"
Pros: "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
Cons: "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
Pros: "great service"
Cons: "too long"
Pros: "crew was very polite and cheerful."
Pros: "Overall experience and wonderful crew"
Cons: "Nothing really."
Pros: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Cons: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Pros: "Second bag was four foot bronze statue, no problem or extra cost"
Pros: "Everything is excellent!"
Pros: "For as long 14 hour journey they sure make it comfortable."
Cons: "No complaints"
Pros: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Pros: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Pros: "Attentive Staff - Fabulous"
Pros: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Cons: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Cons: "Food not so good"
Pros: "It is really nice to have a direct flight option to Singapore"
Pros: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Pros: "Everything else was good"
Cons: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Pros: "Nothing i like"
Cons: "Terrible ground service in changi airport singapore"
Pros: "The service"
Cons: "The quality of the red wine"
Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Pros: "Crew professionalism"
Pros: "Very attentive and friendly stewardesses. Would definitely fly again on this airline."
Cons: "one of the passenger ticket seat was not allocated in same flight as with other two passenger. However they worried and somehow they handle through made all in one flight. Also one another thing, once they arrived in SFO, they could not get the flight assistant, they have to mange them selves"
Pros: "Good courteous service. Good in flight entertainment"
Cons: "Pity about the food which was bordering inedible. The crew were helpful but they lacked character. Almost like following orders to a t."
Pros: "Singapore airline was ok. The food wasn't spectacular and the seats where a little cramp. The only thing that was good was that they provided amenities like toy for kids, entertainment system was uptodate."
Cons: "Seats were little cramp and food wasn't impressive."
Cons: "the crew are bossy and sometimes unhelpul"
Pros: "It was a great experience to fly Singapore Airlines. I will fly with them to any Asian countries."
Pros: "flight attendants do a great job of making this long flight as comfortable as possible."
Cons: "Seats were not very comfortable and seemed a bit old."
Pros: "The flight was very smooth with little turbulence overall. Food was delicious. The timing of the food seemed just right. They came by with drink refills often. Overall the customer service is top notch. The movie selection in the entertainment system was great -- I did not lack for anything to watch; if anything I almost wished I had more time to watch everything that interested me!"
Cons: "Although they're not unique among airlines in this regard, seats in economy are cramped and uncomfortable (especially for those of us with long legs; I'm 5'11" and my boyfriend is 6'2"). What did seem different about SA compared to other airlines is that for some reason the seatbacks are very stiff and it's hard to recline your chair. Also, the entertainment system was a bit unreliable -- twice for some reason it rewound me more than an hour back in the movie I was watching (so I had to fast-forward to the place where I was)."
Pros: "The staff was very attentive and efficient . Passengers were nice people, also ."
Cons: "Food not so good as years ago in the industry . Plane seemed old but it did land ok . leg room is a serious problem with all airlines , of course ."
Pros: "Newer interior design, food was pretty good, entertainment system was touchscreen and had some nice new features, bathroom taps had a motion sensor (it's about time!), clean aircraft and modern led lighting."
Cons: "We had seats right next to bathroom doors. The design should make sure there are no seats in that location."
Pros: "good movie selection"
Cons: "we were o board @ 7pm & the captain & his crew arrived @ 7pm which made the flight arrive late & stressful for many transferring passengers"
Pros: "Best airline I have ever flown on!!"
Cons: "Seat assignment wasn't registered in the system and even though we bought the ticket together we couldn't get seats together - had to pay for premium seats. That's the first time ever I don't get assigned a seat with my travel companion. #MAJORFAIL"
Pros: "Air NZ flight very pleasant. Staff extremely accommodating and friendly. Meals quite good and wine much appreciated."
Cons: "Seats on our return trip much less comfortable than when we flew to NZ."
Pros: "Hot coffee"
Cons: "Brisk, cold air blew on us all night. Repeatedly asked if the crew could turn up the heat. Put on sweater, light jacket and muffler."
Pros: "ON time!! As comfortable a long haul can be."
Pros: "free movies"
Cons: "plane was late. not your fault"
Pros: "Skycouch! Decent legroom Comfy seats Good food and wine"
Cons: "Legroom can be better"
Pros: "We flew economy and the seats were comfortable, the inflight entertainment was great and easy to use, the food was excellent and there was a choice, and the flight crew were friendly and attentive. I don't think there is anything else you could ask for!"
Cons: "No complaints, it was an excellent flight and we would fly Air New Zealand again in a heartbeat."
Pros: "Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight."
Pros: "Food is always the best. I had the butter chicken for dinner. It was very delicious."
Cons: "I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay."
Pros: "The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long."
Cons: "Not switching our flights three times and not accommodating us like we had originally paid for."
Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
Pros: "Good for a sheot flight"
Pros: "Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!"
Cons: "1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding."
Pros: "Crew good, seat pretty comfortable"
Cons: "Seating choice was unavailable and we were stuck with two middle seats in a row of 4 across. Air NZ tried to bribe us into staying overnight and taking a one stop itinerary the next day."
Pros: "Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far."
Pros: "Crew was very nice"
Cons: "Foot rest and seat recline was broken. Food was also just okay."
Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."
Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"
Pros: "On time"
Cons: "Late start of check in"
Pros: "Nice seats in Business"
Cons: "2 hour delay"
Pros: "The seat next to me was empty so it was much more comfortable than the flight out. Movies were great"
Cons: "The food, economy has no room."
Pros: "Movie selection is good and food is pretty good."
Cons: "Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it."
Pros: "Free drinks and snacks"
Cons: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Pros: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Cons: "Flights was 2.5 hours late due to weather which was the biggest downer."
Cons: "If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger."
Pros: "staff was lovely"
Cons: "didn't have a second pillow in business class bed was too flat for me. no other extras given. disappointing"
Pros: "Skycouch a MUST for long haul flights."
Pros: "Very friendly and helpful flight attendants"
Pros: "Blankets, entertainment"
Cons: "Preferred seating was a joke !"
Pros: "I liked that it got me from point a to point b. I had to pay extra to watch movies, no meal on an international flight (tbh I'm not sure what I ticketed and didn't tick while booking, but I mean it was nz to aus, come on)."
Cons: "Not getting my luggage across the ditch, paying for movies as an extra, no meal."
Pros: "Premium Economy was worth the price! The section was not as full, and the service was wonderful."
Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Pros: "The boarding process was efficient and the seat was comfortable enough for coach class across the Pacific. It was a definite bonus not having someone in the middle seat. The food was quite good, and I appreciated the ability to get snacks throughout the flight. The crew was efficient, the IFE is very good, and the entire experience was very positive. I will continue to fly ANZ internationally as often as I can."
Pros: "- Not a full flight, so empty seat next to me - Great in-flight entertainment - Great staff service"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "Great airline. Like all of them these days more room would be nice as would better vegetarian options. Friendly staff, they seem to care about the passenger rather than just being bossy about usually silly rules."
Pros: "Good IFE"
Cons: "No enforcement of carry on - therefore no bin space"
Pros: "We made our connection, just barely."
Cons: "Faulty equipment presented as weather problems caused almost hour delay."
Cons: "Slow service and delay exiting"
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Pros: "Was the same, everything allright"
Pros: "Staff and the cleaninless of the plane."
Pros: "amazingly pleasant crew, great food, efficient service, very comfortable."
Pros: "Lots of entertainment options and friendly crew."
Cons: "Cabin service"
Cons: "We arrived onetime yet Emirates did not have a gate at SFO so we were parked on the tarmac for over an hour after a 16 hours flight. When we got thru immigration in record time due to the newly installed kiosks, we waited for 2.5hours to get our luggage, there was only one carousel open for an entire A380 airplane with all its luggage and the boxes were piling up on each other, some of them were crushed due to overloading, it took them 2 hours to open a second carousel to offload all of the bags. During this entire time, the Emirates representatives were unhelpful, the local SFO personnel were quite disorganized as well."
Pros: "Service leg space"
Cons: "Nothing much"
Pros: "The upgrade"
Cons: "The courteousness of crew and the food menu.Smooth and safe flight."
Pros: "Entertainment choices were plentiful and recent"
Cons: "The seat was not comfortable. I'm 5' 10'' and the neck pillow attached to the seat could be better. It was too small for my neck."
Pros: "Comfortable seats. Amazing crew."
Cons: "I think everything was upto the mark."
Pros: "Nothing to say"
Cons: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
Pros: "Attentive crew. Responded to all requests right away."
Cons: "I think just entertainment - choice of movies ."
Pros: "The crew helped us move into a row that had an extra seat thus making the journey for us and our neighbours comfortable."
Cons: "More food service would be helpful. There were limited snacks(mostly containing chocolate or candy - which I did not prefer) and only bananas as fruit. Could have used oranges or apples for the kids."
Cons: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
Pros: "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
Cons: "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."
Cons: "wait for baggage was way too long. Unacceptable."
Pros: "As above"
Pros: "The entertainment options were very good"
Cons: "Bathrooms were dirty. Did not have all the food options listed"
Pros: "The crew was second to none."
Cons: "The duty-free at Dubai was disappointing."
Pros: "Great quality food for a flight."
Cons: "WiFi did not work, ever. Staff could have been a bit nicer."
Pros: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Cons: "All good even on a full 400 passenger flight!!"
Pros: "I liked the passengers"
Cons: "dirty toilets,clogged,seats dirty,crew not enthousiastic, left overs from previews passengers,expired candies."
Pros: "I liked the service provided."
Cons: "Would like to see decent vegetarian food options. Also please introduce some variance in your menu. the menu has been the same in the last 3 flights."
Pros: "Long but ok"
Cons: "There is no reason to not like it."
Pros: "Emirates flights are awesome and have a good stuff. Very well organized staff and good food served"
Cons: "Nothing bad."
Cons: "Everything is unlikely You got treated by your sc you got treated by your skin"
Pros: "Good food."
Cons: "Some people requesting me to exchange seats. They were young boys. This is the second time in Emirates."
Cons: "There was no option during check in to request meal options- ex vegetarian request."
Pros: "Staff on board was very nice and attentive. Much nicer than the crew on my outbound flight"
Cons: "Trash was not picked up frequently enough. By the end of the flight the plane was a pig sty. Also there was no toilet paper in the bathroom at the deprting airport"
Pros: "Crew professionalism, Entertainment Flight timing Take off and landings"
Pros: "Nothing. Will not travel again on Emirates"
Cons: "Food Comfort level Flight delay"
Pros: "Comfort, service, food"
Cons: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Cons: "Bathrooms were not clean later in the flight"
Pros: "Attentive flight crew and spacious interior"
Cons: "Food food and food"
Pros: "The seating had enough room which made us feel comfortable. Also, the food is is per expectations"
Cons: "food could have been better. this was my first emirates flight and i was expecting high reviews, but i personally like turkish airlines better."
Pros: "A lot of newly released movies to choose from. Time goes a lot faster if you can watch three two hour movies back to back. Crew was friendly and helpful."
Cons: "Online check in could have an easier option to request a special meal. I have a mild wheat allergy. I tried to call the Dubai office after 9AM before my return trip but, nobody answered. I just skipped the pizza and I was fine."
Cons: "Bumpy landing"
Pros: "Roomy and good service"
Cons: "Everything was good"
Pros: "Flight was comfortable, plenty of legroom, good entertainment options"
Cons: "Food service was chaotic, delayed. For the main meal, the hot entree came about 20 mins after we received the tray with the rest of the food. Some snacks advertised were not served at all."
Pros: "Good entertainment, spacious seating and a friendly staff."
Cons: "The boarding process takes longer with the Airbus 380 and the flight from Dubai to SFO is delayed very often. Staff at the airport could provide timely updates about the delay and the boarding process. I would like to see more options in the raw Vegetable diet as I got the same food for Lunch and dinner"
Pros: "Staff was great. Dealt with new lack of electronics fairly organized for such a sudden thing. Food and flight were good."
Cons: "This isnt a complaint about screaming babies. They dont know any better. But kids that are 3-6 or so? They shouldnt be screaming for hours, kicking seats and the plane window, ignoring and talking back to flight attendants etc. What terrible parents. They left the plane a mess too with food and trash all over the place."
Pros: "High quality comfortable seating, the most varied entertainment and delicious food served by smiling attractive employees."
Pros: "Choice for entertainment"
Cons: "Have travelled on Emirates several times but the Crew hospitality was poor this time. Oriental food was not good."
Cons: "Food while trip to India was good But food while trip back to sfo was very bad"
Pros: "I was okay till got to sit on their tight sits for 15 hours they could have done better. After 15 hours flight no one cared enough to guide us to rest place, because the next flight was not to the next day, was hoping to let us stay on the hotel. This was a disaster planning by the airline."
Pros: "I liked the plane design in the interior. The extra room ecumenic seats were great. The flight was smooth."
Cons: "The free beverage drinks were good. Sandwich was ok but not as good as meals we get from foreign airlines. You really should have at least from free TV shows or documents besides offering to show movies for a free. Fortunately I'm more of a book reader but I know many would appreciate some improvement in this area."
Pros: "Great intro and conclusion to a tropical vacation"
Cons: "Temp too cold. Need free blanket"
Cons: "Being stuck on the tarmac for 40 minutes with screaming children was not the best :("
Pros: "Crew was nice. Drinks were offered several times instead of once only."
Cons: "While other airlines offered free movies and entertainment on a 4-5 hour flight, Hawaiian charges a fee."
Cons: "Limited selection of movies, music."
Pros: "Good entertainment systems. Easy flying from Maui to Auckland."
Cons: "OMG the food. Were they serious? The Breakfast was the worst food Ive had on my 37 years on Planet Earth."
Cons: "Hawaiian airlines has constant interruptions of their in flight entertainment.....Super long commercials and ads for Hawaii and then constant interruptions- at least 10, to tell you whenever the attendants are walking down the aisle to deliver a napkin or whatnot. It's a bit excessive compared to other airlines."
Pros: "Food and service was great! Cannot believe they served food for free!"
Cons: "They charged way too much for entertainment. Charge one price to watch any movie or want, not $8 per movie!"
Pros: "Food was not great but it is always nice to have a hot meal provided on the flight and I also appreciated the Maui Brewing beer they offer during beverage service."
Cons: "I was seated in the back row and found it difficult to rest/relax on this overnight flight from Auckland to Honolulu because the flight crew was in the back socializing very loudly to the point where it was unprofessional. I could tell that I was no the only guest annoyed by the noise.It was very inconsiderate and unprofessional to behave this way while on the job especially during the announcements that I couldn ot understand because of the talking behind me. I fly Hawaiian Airlines often and have never had this type of issue. I was surprised that none of the other crew members said anything to the noisy group of hosts/hostesses."
Pros: "Is nice a meal is included. I found flight fine over all I like you can pay just a bit extra for more leg room. I also found bathrooms a bit more spacious than usual planes."
Cons: "Lots of interruptions of inflight entertainment. Hard to sleep when they have loads of announcements. General a pleasant experience. employees not very happy though or extend toward helpfulness. Am glad I did not need any extra help. Kinda felt that though about many employees I dealt with IN Hawaii itself. Maybe they just tired of tourists."
Pros: "Seats were comfortable"
Cons: "Every movie, game, or any entertainment to pass time was On a pay per view basis."
Pros: "The crew was very friendly and we were pleasantly surprised to be served a meal as this just doesn't happen anymore on domestic flights. It was pretty good, too."
Pros: "Food was good, but because of the hour and a half waiting on the plane to take off, we got no snack."
Cons: "We were seated in a row where we had to pull up the entertainment panel from the right side of our seat leg area. The steward seemed frustrated with us for not knowing how to work it. I never could raise mine because it did not work whatever I tried and was afraid to ask for help because of how my husband had been treated. Also we had never used the tray tables from the right arm rest before and needed help to get those up as well."
Pros: "Boarding was announced by zones"
Cons: "Passengers in later zones were standing too close to the boarding passengers causing confusion as to where the boarders lines were. There were 2 lunes: One line was moving (passengers boarding), and one line not moving (passengers waiting for their zone to be announced) ready to pounce!"
Cons: "We bought the tickets (2) together but when was the time to check in and select our seats there were no seats next to each other. This is the first time I see this!!! We had to pay extra $160 to upgrade and get two seats next to each other."
Cons: "We had a 3 hours delay and no one could explain what was going on"
Pros: "Wow, still serving snacks and a meal. Who else does that? And complementary wine. Left on time, arrived early, bags came right away. Why haven't I been flying Hawaiian?"
Pros: "Friendly agents fixed seating issue when wife and I were seated separately."
Cons: "Charge for checked bag ($25 each way). Charge for snacks, bottled water, & beer. Charge for entertainment ($8 for unlimited TV or one movie). After charges, nearly $100 more expensive than advertised price for round trip ticket."
Pros: "FOOD AND DRINK SERVICE"
Pros: "Friendly staff. Cleanliness. Service."
Pros: "- Food was decent - Staff was kind and seemed happy"
Cons: "- Headphone jack was out of service. - All entertainment for the long flights is pay per use - Touch screens very frustrating - Flight status page was unavailable during the last 30 mins of the flight (the most interesting part)"
Pros: "Consistently on time service and friendly flight crew. Baggage was ready for pickup by the time we cleared immigration."
Pros: "Staff was amazing and the flight reminded me of "the old days" lol. ezceptional.in flight service and comfort"
Pros: "Crew were relatively nice until there were mass delays deboarding and they refused to keep us informed as to what was happening. Also, delays at the start (with no AC, so it was very hot in cabin)."
Cons: "I could not eat the food as there were eggs in pretty much all of it (I have an allergy), and I was given no other options, which is unacceptable, especially given that this was a long international flight. Wine was terribly sweet. Touch screen basically inoperative (very tiresome)."
Pros: "2 hours into the flight: captain announced that we had to go back to Tokyo due to water leak ijn rear of plane. Sat on ground in Tokyo for over an hour with no announcements before captain came on and said that teh problem had been resolved and we took off again. Ended up missing connection in HNL and creted car rental isues. UGH"
Pros: "Got me where I needed to go"
Cons: "The layovers were terrible. Had a 12 hr layover in aukland. Won't use your site again. DISAPPOINTED"
Pros: "TSA is rediculous and affects how people interact with your customer servce. Your customer service in Honolulu needs a lot of work. Pointing people to a single counter person to obtain a seat on a plane after the person has already been on a 9 hour Hawaiian flight is beyond disrespectful. It is cruel. It was close to a couple of months that I had purchased the ticket and I get on the Plane in Auckland only to find I would need to process through TSA yet another time in order to get to the counter and obtain my seat. 3 hours in a TSA line allowed 20 minutes to get to that counter. I also needed to find a private space to give myself my insulin. I do not do that in public bathrooms or even my own bathroom..... but it never happened because I stood in Customs line and then Imigration line and yet again the third TSA line. I think TSA held up over 200 of us because they went to lunch. He were stopped still with absolutely no progress for over an hour."
Cons: "You and all the other airlines need to work together and improve TSA. The counter person at Hawaiian in Honolulu was unprofessional and capricious. She preferred to service a huge dog rather than myself, even though it was my turn . She also answered a male who cut in line rather than the person next in line. She did not know what was available and did not show any compassion for international travelers. We were treated as cattle."
Pros: "Pleasant travel and accommodations"
Cons: "One thing I didn't like is passenger seated in front of me reclining to low had to ask if they would please decline leverage so that I could enjoy my meal."
Pros: "Excellent service"
Pros: "Free complimentary meal was a plus- it's plane food in all aspects, reminiscent of McDonalds, but food regardless. Loved the complimentary glass of rum/wine at the end of the ride! It was a warming welcome/goodbye."
Cons: "No free movies available whatsoever- I ended up renting one of the available movies for $7.99. Some of the crew were very kind but the stand-off attitudes of some other crew members put a damper on that."
Pros: "The staff on the plane were very friendly."
Cons: "-Check-in was the worst experience we've ever had -Boarding the plane was completely unorganized, no one knew what was going on (both crew and passengers) and caused delay in departure -Old plane with sub-par entertainment options, compared to competitors"
Pros: "Comfortable compared to my other flights"
Pros: "Service and food"
Pros: "Friendly staff"
Pros: "Great flight, good hot (free!) dinner and really nice crew. I love flying on Hawaiian Air."
Cons: "There was a long delay with the baggage coming off of the plane. Not sure if that was Hawaiian Air's fault or SFO's, but it was 40 minutes."
Pros: "Everything was pleasant! Thanks :)"
Pros: "Crew was very nice and friendly"
Cons: "The display was awful. It kept turning on randomly while I was trying to sleep. The touch screen was slow and inaccurate. The armrest should go back further (doesn't go back all the way if you recline the chair)"
Pros: "The staff and supper was great. We arrived earlier than expected also."
Pros: "We liked all the services"
Cons: "When we got to Hawaii pick up our bag n drop it off was a headache"
Pros: "Everything went smoothly"
Cons: "I liked everything"
Cons: "Entertainment console was broken. Virgin Airlines attendants were not great. Flight was delayed, resulting in me being stuck in the worst termnal of LAX (T3) for 12 hrs; Virgin acted like it didn't care."
Pros: "Very good"
Cons: "bagges claim delayed almost 45 minutes in SFO terminal"
Pros: "Food and beverage service, and also legroom, in Economy were superior to major US airlines, let alone bargain carriers. Flight was chock full and late, but attendants served everyone efficiently and courteously. They did everything they could to make the best of the situation."
Cons: "Flight was late due to plane maintenance issue. Nearly 45 minutes' delay in departure reduced to 30 minutes in arrival. Entertainment screen was unresponsive, maybe the system was overloaded by chock full passenger load?"
Pros: "I'm so used to traveling without a free meal included, so I was surprised that Hawaiian Airlines still includes one. I also noticed a coupon card on the dinner tray that gave a FREE photo book from Shutterfly (a $29.99 value) so I could create a 20 photo book of my Hawaiian vacation"
Cons: "No free shows"
Pros: "Loved the roomy seats with leg room, and some of the best food on American airlines"
Cons: "Just a note: Besides the food, you have to pay for almost everything else during the flight."
Pros: "The crew were exceptionally pleasant and accommodating. From beginning to end the journey was seamless and smooth."
Cons: "can't think of anything that needs addressing"
Cons: "Old 747"
Cons: "If ever fly to Canada again will go direct via Air Canda - Sydney to Vancouver and avoid USA immigration which took 2 hrs to get through"
Pros: "We had a whole row of 4 seats to ourselves. There were almost TOO many movies to choose from, but a great variety of current, arthouse, and classic films."
Cons: "Breakfast fruit options was practically frozen"
Cons: "Cold pasta and very dry chicken - inedible. very noisy, old plane. poor entertainment system and film selection. poor seats. smelly toilets. unenthusiastic crew."
Pros: "Economy seems to be getting smaller and smaller and Qantas is beginning to feel like a low cost carrier. My loyalty is waning."
Cons: "I went to the counter to check in 1 hour before the flight (at around 6am), and the counter has already closed. The lady at the counter said that we had to check in at least 3 hours before the flight, which is a lie. I asked if there is anything she can help re-schedule, and she simple refused to help in anyway. I am very disappointed on the service of Quanta airline."
Pros: "Tim Tams! Great in-flight entertainment system. Very friendly crew. Over 12-hour flight, but went by quickly."
Cons: "Burger slider / hot dog "roller" was not good. That middle "snack" meal on a long flight is never any good, frankly. The eggs at breakfast were pretty bad too, probably inevitably."
Pros: "Snacks overnight were good."
Cons: "Food for premium economy seemed the same as for economy and was not great. In fact we were missed out and had to ask for our meal when others were being tidied away."
Cons: "Dinner choices could be better. Slow boarding process."
Cons: "4 hr delay"
Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Pros: "The departure was on time and arrival before time. The comfortable headphone The menu with possibility choose a dish before hand."
Cons: "Passport control in San Francisco took a very long time."
Pros: "Smooth flight, minimal disturbances, crew extremely courteous and helpful!"
Cons: "Food is below average!"
Pros: "Crew were wonderful"
Cons: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Cons: "Lost 2 of 3 bags. Still don’t have them. Some staff very helpful and empathetic. Some staff very rude and abrasive. Didn’t want to take ownership and work to correct the problem. Had a “not my problem” attitude"
Pros: "enjoyed the newer planes"
Cons: "less use of single use plastics. air canada could become a pioneer and use compostavle plastics or better yet the new paper box water bottles!"
Pros: "Everything was great"
Cons: "Slightly more legroom"
Cons: "Ran out of fruit for breakfast"
Pros: "The food was decent"
Cons: "The entertainment system didn't work or was buggy for the entire flight and while we got an apology, we got no other compensation. Also, with 2 hours left in the flight, the flight attendants loudly woke everyone up in the plane and forcefully raised everyone's seats, even if they were asleep, so that they could serve breakfast to everyone. That was an incredibly rude awakening."
Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Cons: "Long delay for the flight"
Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"
Cons: "Nothing not to like"
Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."
Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Pros: "Crews in flight are friendly Meals are decent Movie collection in flight are plenty"
Cons: "Can't check in via mobile app nor kiosk in airport Still using 747. The plane could be made in 70s? 80s?"
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Cons: "This is the worst travel i've ever had. Got stuck in sydney because the first flight was delayed. I booked emirates and payed more to be on an emirates flight and to avoid flying with qantas. As qantas operated the first delayed flight i missed all my connecting flights and i'm still teavelling right now. Still in sydney. Never going to book through here again!"
Cons: "Seats very cramped with 6 children sharing seats invarea"
Pros: "Very good service"
Cons: "Food was very average for business class"
Pros: "Economy seats were comfy."
Cons: "Food was terrible! Literally inedible."
Pros: "Friendly Crew"
Cons: "The 3 Hour Delay in Sydney!!!"
Pros: "Good crew service"
Cons: "Food was tasteless just warm and food servied don't reflect the menu."
Cons: "Would have prefered to fly Emirates."
Pros: "Comfortable chairs."
Cons: "With an almost 3 hour delay the lack of information from Qantas staff was infuriating and we were held in what felt like a ‘holding pen’"
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."
Cons: "2 hours late leaving"
Pros: "The on board staff were fantastic, very personable, helpful and friendly."
Pros: "Service and food where good"
Cons: "The TV screen was not responsive and headphones outlet was mest up at both seats on each flight. When you plug in headphones you get only one speaker working or non at all. We couldn't injoy intertaiment consel at all."
Cons: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."
Pros: "Quite a bit of turbulence and I wish someone said it was normal I was worried the whole time"
Cons: "No dairy and gluten free option"
Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"
Cons: "Boarding was terrible. No announcement when it was late."
Airlines flying to Palo Alto have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Palo Alto
Masks required on board, masks provided on flights to Palo Alto
Social distancing seating
Middle seats unavailable to book on flights to Palo Alto
Testing for antibodies, testing for symptoms for flights to Palo Alto
Waiving of change fees. Search flexible flights to Palo Alto